Deerhurst Resort

Staff was lovely, restaurant was very nice. Room spacious and clean with a nice view. Downside was a large amount of teenagers running through the halls sceaming until 1 am which we feel should have been monitored and quieted down

Pls try to provide some more amenities for the Bayshore rooms like a kettle and microwave, thanks.

Everything was perfect

Room was average, food quality too, most of the items are over priced, there was tip request even for self serving items, sound like management trying to grab every penny that is possible even for no reason. Most like a money trap

Some of the Christmas events can't find. If you ask staff they even don't know about that.

Deerhurst has a beautiful vibe. Pool amenities dirty. Pool changerooms unhygienic. This was our main issue. The pavillion rooms need updating. The ambiance and experience is far to beautiful to let go and not renovate. This place is truly special, this company should take more pride in it. My son loved his experience. Family friendly!

Lots of stuff to do at the resort, snow shoeing, skating, nice pool, etc. Staff were courteous and welcoming as well

Overnight manager helpful. Good fun for kids and good activities. A bit like clamping for adults. 9 hours to get bed changed after child's accident. Found the staff are helpful but mostly not equipped and likely understaffed. Late room. 2 towels despite family booking. Hard to get any supplies. Garbage pickup - not happening. Probably would not book again during peak season.

Best experience

Everything was great. Food was delicious and staff were pretty good. Nothing amazing or terrible stood out to me. Definitely not a go to vacation spot because there are so many conference rooms, maybe in the summer it would be better. More ideal for business trips.

No housekeeping, only upon 24 hrs request. Lack of amenities in the room (no tea, limited coffee, no extra towels, no garbage bags)

Great staff, decent room and nice winter fun activities for kid and adults.

Roo feel neglected. Staff support was lacking

Few attractive activities. Not enough and timely information.

Not enough to do for adults in winter especially after 7pm. Room didn't have a smart TV with Netflix or prime.

The best part of our stay was the Drift Kitchen & Bar where we had dinner and breakfast. The food was amazing, and so were the staff; in particular Christine who was with us through dinner. The staff on the front desk were not helpful at all. In fact two people we spoke with were snarky. We had booked our room through Expedia to save a bit of money, and truthfully felt punished by your staff. Our travel plans changed, bringing us to Huntsville one day early so we called to ask for a second night. We were told that because we booked through Expedia. they weren't allowed to change our reservation (understandable), but when we asked to add on a night and pay for it separately we were told to do it online ourselves. When we tried to do so, the system would not allow us because the online booking system is hard-wired to force a 2-night stay on Friday's and Saturdays. We called back one more time and a different person answered the phone, and was just as unhelpful. Given the hotel was empty (and 2 staff told us that people had been laid off due to low bookings), we would have thought you would have appreciated the revenue. Despite the hotel being empty, we were placed in the first room off the foyer where we could hear staff talking and music playing. There were people on other floors (we learned while checking out at the same time). In our room there were big dust balls in multiple spots on the ceiling and floor, and our bed skirt was ripped. Also, the tub was not clean.

the rooms weren't serviced. coffee machine wasnt working. exhaust in the washroom wasn't working. dissapointed

Been to the resort for second time. The resort and rooms are clean. Plenty of things at the resort. Restaurants in the resort serve good food, it is on expensive side but worth the money. If need be Huntsville downtown is close by to drive by or order food.

The room was clean but very very outdated.

Room was nice, there was no drinking water in the building 1 bayshore. No microwave. No activities were available to do during the stay