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チェックインに時間が掛かった。Wifiの感度が悪い。レイクビューなのにバルコニーが無い。

Nice room and lots to do in Easter weekend for the kids.

Room was stuffy

The room was large and the view was great but the property is dated and the condition is poorer than what I expect from a luxury resort. Also, buffet breakfast failed to impress. The variety and quality of the food served was probably only a notch higher than the breakfast served in 2-star hotels which include breakfast in their room rates.

Had to ask for room service, did not receive wrist bands for activities when we checked in nor for a few days following, most staff was friendly, some staff (front desk) was border line rude.

Place was very mid. Lots of silverfish (look like little roaches) come out of the bathtub drain. No pack and play available for our baby which ruined our sleep arrangement. Rooms are dated in Bayshore. Road leading to hotel is also in need of repair. Would not recommend.

We did not have any kitchen just a very small fridge , no microwave. But room was nice. Easter weekend fun zone was not as good as last year, our daughter went last year and thought it was great , lots of inflatables etc. So we had a family get together this year but fun zone was disappointing. Loved the Superdogs!

We enjoyed our stay, good spot when traveling with kids and dog

The property itself was nice, however having a pet with you makes it difficult to enjoy the amenities the resort offers ie, meals, breakfast buffet, gym, etc. we ended up ordering take away each day for all of our meals as we could not leave our dog unattended. For the price and type of rooms we had, we would’ve preferred to stay elsewhere with easier access to local amenities. If we go again, we would not bring a pet with us as it makes it difficult to access amenities. Our room in the pavilion building seems quite dated for a 4 star resort and we were surprised by this. There is a very small fridge in the room but no other appliances, again we did not expect this as most places offer a full mini fridge. Overall the staff were lovely but we did not make use of any dining or extras due to having a pet.

Amazing staff, great activities, rooms need a bit of an update, but overall wonderful time!

Clean room, for sure needs an update but good otherwise. Pool can be bigger; bring a floater/life jackets since no real shallow end. Food in buffet was tasty but pricey, service was great.

It is surely a very good property. Great getaway for family with kids. Activities for kids are surely worth it. (However I would have expected a bit better service, my requested coffee refills never came by.)

Nice place to spend time with family.

The property was pretty great. Lots of outdoor space, the pool was nice and big, the Pavillion had many activities for the kids. The hotel room in Bayshore was nice, although we could have used a larger mini-fridge. The shuttle service was amazing. Made it so easy to go back and forth from the Pavillion to our room.

Came up with my son for March Break expecting a higher-end experience for the price. Instead, it felt like a blatant cash grab. If this is the level of experience, I would have stayed in Toronto. The “kids zone” was embarrassing. A conference room with broken bouncy castles and unusable games. Calling that a March Break activity is misleading at best. The worst part was the food and service. We ordered a simple takeout meal from the Maple Pub that somehow cost $86. We were told 10 to 15 minutes. It took 45 with zero communication. Staff were dismissive and made me feel like I was bothering them just for asking about my order. When the food finally came, items were missing including drinks and desserts. My son was starving and at that point I had no energy left to deal with it. This is the kind of experience that feels completely wrong. Overpriced, understaffed, and poor quality across the board. For a place like Deerhurst, this is honestly unacceptable. Running a business like this and charging premium prices is part of a bigger problem. People deserve better than this. We will not be back and I would strongly recommend avoiding this place if you are expecting anything close to quality or value.

Lots to do, we had a great family trip as we started this tradition last year with our baby. Our room could have been cleaned better, we killed a spider and noticed cob webs, stains on chair and sheets. We also could have benefited from a microwave in the room but none in the building we stayed in. The staff was all very helpful and friendly! Our meals at the main buffet were delicious!

Very family friendly- lots of March break activities. Staff very helpful- Expedia only offered a double room - when resort called they upgraded to a larger nicer room - made to feel very welcome

Great time. Kids had fun. Staff was fantastic.

Yes

Clean room - friendly staff