Grand Hyatt Changsha

整体还算OK。作为长沙地区老牌一梯队酒店整体维护得很好。因为在高楼层所以大部分房间的视野都很开阔，浴室的设计很优秀，整体淋浴的体验也很棒，酒店的插电口适配大多数主流国家的电器使用。服务上，考虑到我们的时差问题，酒店也视房态为我们延迟了两个小时的退房。但是还是可以从一些细节上感受到酒店的年代感（甚至说是有提升空间的地方），例如床头柜靠墙的区域已经老化开裂（甚至掉屑掉渣），部分木质抽屉并不方便拉开。浴室带的立式小梳妆镜已经严重松晃动，浴室能闻到出租房会出现的下水道味，淋浴区地板的一些引水凹槽处清洁不是很彻底有些湿滑，客房卧室的地毯上可见一块很大的油渍/吐渍，以及浴室电动拉帘的指引按钮装反了，这些配件的老化或者细节问题其实会很大程度上影响酒店的整体质感（再搭配上药感很强的客房香氛会更突出酒店陈旧老化的感觉，这同样也会影响体验）。与设施相比，酒店的服务有更大的提升空间，例如以下一些细节：1.在我们办理入住时，负责帮助携带行李的工作人员可以先将行李暂时收归到礼宾部，或是将行李放置在视野范围内并告知我们，而不是默默将行李箱放置在我们身后遍匆匆离开了，这样我们不知道是要自己将行李拉上楼还是要把行李留在这个公共场所。2. 关于食品外卖配送上楼这一条相关政策酒店可以在入住时与房客交代好并且主动询问是否签署免责协议，而不是在外卖已经被配送到酒店，外卖员将商品交给礼宾部时才告知食品外卖出于食品安全考虑礼宾部不配送上楼，需要额外签署免责协议。不论是临时签署协议或是抽出身下楼自取，对于房客来说都造成了或大或小的不方便甚至行程耽误。整体来说这次的住店整体顺利，体验良好。

Excellent hotel facing the river downtown Changsha. we loved the breakfast for the huge choice and the quality and atmosphere. The pool is high quality like in a spa and has lanes for swimming. Room was big and high quality, very nice. We loved it.

The location is very convenient to each area and business center. We enjoyed the stay and will recommend it to my friends.

The Grand club room was spacious and with nice view from the 61st Floor. Breakfast had a good variety and taste delicious. There is a mall with direct access from hotel lift lobby. Wuyi shopping district and metro station is within walking distance from hotel. The happy hour had a very good spread and food taste good too. Would definitely stay here again when we come to Changsha .

Everything about the hotel was a delight. Great location. Great room. Amazing breakfast. Truly friendly and hospitable staff. Highly recommend!!

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Very good hotel and location

A modern hotel high rise. The AC is set to floor temperature (can’t be changed) so pretty difficult to sleep unless you are happy with a standard 23+ degrees. The windows can’t be opened. The room service menu seemed ok but most of the options were sold out chicken and beef so no way to tell on the quality.

Close to downtown and the river. Nice place to stay.

New hotel. Great service and amenities. Very convenient. Right next to Hisense Plaza and WenHeYou.

Amazing view from our hotel room!! Beautiful hotel with a mall, and hidden underground city attached to it!

Nice location and view

All well

All excellent as can be expected from a Hyatt hotel . Surrounding is nice area to walk around and everything is close to the hotel both restaurants as well as shopping malls.

Fantastic room. Service, location.

Good and clean

Terrible experience for spending $350 per night. The room I booked through Expedia has wrong description and photos and this hotel couldn’t do anything for their own mistakes. I ended up staying in a different types of room from the website description and photos Stay away!

The staff were very friendly and helpful. The room was clean and comfortable. The location is great, the staff is very friendly and

Booked a Grand Deluxe room for 3 nights in early Apr'18. The room that was given doesn't come with curved floor-to-ceiling window with xiang river view as per their advertised photo. I was given a city view room instead. Have been to front desk to inquire and request for a room change but was told that was not the type of room I have booked. As I have booked a Grand Deluxe room but not a Standard room thus I'm very sure of the room type I have booked meets my expectation. After confirming room type I have booked was correct, I was told only single bed room comes with curved floor-to-ceiling window with river view, but not twin bed room. Since I have paid extra charges for additional bed thus I'm ok with single bed room for us (3 adults), but was again told all such rooms type were fully booked, and I need to pay extra to upgrade my room type. I find it ridiculous for me to pay extra for what the hotel failed to deliver the room type I have booked. Front desk has given me an impression that money is what they care for and no service at all. What is even more disappointing is that there is no heating at all in such a 5 stars hotel. There is no heating even after a few hours thus have resorted to turn off the air conditioning, sleeping in cold room. Location is good but overall it's not worth what we have paid for to enjoy such services and experiences. We will never stay in this hotel if we visit ChangSha again.

Our room was georgeous and it had everything one might need. You cannot stay in a lux hotel like this anywhere else for this price. Loved it!