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9.2
/10
Exceptional
95 reviews

What Guests Say About Their Stay

Robert

10.0
/ 10
The complex is a little jaded but the guest service is the best I have ever experienced..and I travel a lot. All staff very friendly and the whole place was extremely clean.

Verified traveler

10.0
/ 10
2nd time staying at the same resort and actually the same room. Great environment and friendly staff. Stayed in the resort for all 4 days!

Verified traveler

10.0
/ 10
This is the Mandarin Oriental at $300/night, so of course I hold them to a higher standard. The hotel room and views were amazing - the grounds are nice, and the amenities are great. But the service isn't what I'd expect from a 5-star hotel. The foreign staff were great: Mihai at the reception helped get us into our room when it seemed the Chinese staff were bumbling through our check-in process, and went out of his way to make things go smoothly, especially at check-in. Seems that as Chinese hotels have cut back on foreign staff, the service has decreased, with several small but noticeable moments that stood out: 1. Withing 5 minutes of checking into our room, a service worker arrived unannounced and had to come in to change a lightbulb - something that should have been taken care of before our arrival, and certainly could have come with a phone call to warn us. 2. We stepped out of our room and noticed an emply cart passing, and asked "Can you please take us to the beach?" The driver simply said "No." and drove off... Was kinda surprised that he didn't at least offer to call us a ride. 3. At the restaurant "Fresh", the staff were fairly clueless as to how to describe the portion size, and struggled to open a bottle of beer. 4. At breakfast they took our orders for coffee, and after 10 minutes no coffee had arrived. I put in a second order, and they got very nervous and put some urgency in delivering our coffee - when it arrived it wasn't the right order.
In the Area
See Map
12 Yuhai Road, Sanya, Hainan, China, 572000

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Staying at Mandarin Oriental, Sanya is a good choice when you are visiting Sanya. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Mandarin Oriental, Sanya

12 Yuhai Road, Sanya, Hainan, China, 572000
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Lobby Mandarin Oriental, Sanya
Exterior 2 Mandarin Oriental, Sanya

Discover More About Mandarin Oriental, Sanya

The Charm of Mandarin Oriental, Sanya

For Australian travellers seeking a luxurious escape to China's tropical paradise, Mandarin Oriental, Sanya offers an unparalleled experience. Nestled on the pristine shores of Hainan Island, this exquisite resort blends world-class service with breathtaking natural beauty, making it an ideal destination for those who appreciate comfort, quality, and a touch of indulgence. Whether you're planning a romantic getaway, a family holiday, or a rejuvenating retreat, Mandarin Oriental, Sanya promises a memorable stay that caters to your every need. Rates at Mandarin Oriental, Sanya start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Mandarin Oriental, Sanya

Mandarin Oriental, Sanya is ideally situated in the vibrant Yalong Bay area of Sanya, a district renowned for its stunning beaches and upscale resorts. This prime location places you within easy reach of the area's natural wonders and provides a serene escape from the everyday hustle. While Sanya is a popular tourist destination, Yalong Bay itself offers a tranquil atmosphere, perfect for unwinding. The resort is approximately a 40-minute drive from Sanya Phoenix International Airport (SYX), offering convenient access for travellers arriving from afar. For those exploring the wider region, local transport options are readily available, and the resort's location makes it a great base for discovering the diverse attractions of Hainan. The surrounding area is dotted with beautiful coastal scenery and opportunities for leisurely strolls along the beach.

Guest Facilities and Services at Mandarin Oriental, Sanya

Guest facilities at Mandarin Oriental, Sanya are designed to ensure a seamless and enjoyable stay. Australian travellers will appreciate the commitment to comfort and convenience, with amenities that cater to a relaxed holiday. The resort boasts a range of dining options, including opportunities for a delightful breakfast experience, with high-quality coffee and diverse culinary choices to start your day. Complimentary Wi-Fi is available throughout the property, keeping you connected. For those who like to stay active, a well-equipped fitness centre is at your disposal. The 24-hour front desk is staffed by a friendly and professional team, ready to assist with any requests or provide local recommendations. Secure luggage storage is also available, allowing you to make the most of your time without worry.

Room Information and Stay Experience at Mandarin Oriental, Sanya

The accommodation at Mandarin Oriental, Sanya is thoughtfully appointed to provide a sanctuary of peace and comfort. Room types of Mandarin Oriental, Sanya offer a variety of options to suit different preferences, all designed with the discerning traveller in mind. Expect meticulously clean and well-maintained spaces, featuring plush bedding and state-of-the-art climate control systems to ensure your comfort in any weather. The bathrooms are modern and pristine, offering a refreshing space to begin and end your day. Each room is a testament to the hotel's dedication to providing a restful and rejuvenating environment, where every detail is considered to enhance your stay.

Recommended Nearby Dining and Cafes around Mandarin Oriental, Sanya

The culinary landscape around Mandarin Oriental, Sanya is as diverse as it is delicious. While the resort offers exceptional dining experiences, the surrounding Yalong Bay and the broader Sanya region present a wealth of gastronomic delights. You'll find a vibrant scene of local eateries serving fresh seafood and regional specialties, alongside charming cafes perfect for a leisurely brunch or a quality coffee. Many establishments focus on fresh, local ingredients, offering a true taste of Hainan. Exploring the local food scene is a highlight for many visitors, with options ranging from casual beachfront dining to more refined culinary adventures.

Popular Attractions and Activities near Mandarin Oriental, Sanya

Sanya is a treasure trove of natural beauty and cultural experiences, offering plenty to explore for every type of traveller. Here are some popular spots near Mandarin Oriental, Sanya:

  • Yalong Bay Tropical Paradise Forest Park:

    A stunning natural park offering breathtaking views, suspension bridges, and lush rainforest trails.
  • Dadonghai Beach:

    A popular and lively beach known for its clear waters, water sports, and vibrant atmosphere.
  • Wuzhizhou Island:

    Often called "China's Hawaii," this island is famous for its crystal-clear waters, coral reefs, and diverse marine life, perfect for diving and snorkelling.
  • Nanshan Cultural Tourism Zone:

    Home to the iconic 108-meter tall statue of Guanyin, this Buddhist-themed park is a significant cultural and spiritual site.
  • Tianya Haijiao (End of the Earth):

    A famous scenic spot with unique rock formations and a romantic legend, offering beautiful coastal views.
If you are looking for other activities around Mandarin Oriental, Sanya, check out the best deals on Traveloka: Recommended activities in Sanya!

How to Get to Mandarin Oriental, Sanya from the Airport

Navigating your journey from Sanya Phoenix International Airport (SYX) to Mandarin Oriental, Sanya is straightforward, with several convenient options available. Understanding how to get to Mandarin Oriental, Sanya ensures a smooth start to your holiday.

  • Airport Shuttle Buses:

    Regular shuttle buses operate from the airport to various points in Sanya, including Yalong Bay. This is a cost-effective option for reaching the general area.
  • Public Metered Taxis:

    Taxis are readily available at the airport. Ensure the meter is used for a fair fare to your destination.
  • Rideshare Services:

    You can also opt for a rideshare service, which can be booked via a mobile app for convenience.
  • Airport Transfer Service:

    For a more direct and comfortable journey, consider booking an Airport transfer service. This ensures a driver will be waiting for you upon arrival.

Summary of Why You Should Choose Mandarin Oriental, Sanya

Mandarin Oriental, Sanya stands out as a premier choice for Australian travellers seeking a luxurious and relaxing holiday in Hainan. Its prime location in Yalong Bay, coupled with its exceptional service and world-class amenities, creates an unforgettable experience.

  • Prime Location:

    Situated in the beautiful Yalong Bay, offering stunning coastal views and easy access to attractions.
  • Luxurious Comfort:

    Expect impeccably clean rooms with excellent climate control and high-quality furnishings for a restful stay.
  • Exceptional Service:

    The resort is renowned for its attentive and friendly staff, dedicated to making your holiday perfect.
  • Gastronomic Delights:

    Enjoy a variety of dining options, including excellent breakfast choices and local culinary experiences.
Ready to experience the magic of Mandarin Oriental, Sanya?

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All facilities in Mandarin Oriental, Sanya

Swimming Pool Mandarin Oriental, Sanya
Swimming Pool
Entertainment Facility Mandarin Oriental, Sanya
Entertainment Facility
Fitness Center Mandarin Oriental, Sanya
Fitness Center
Common Space Mandarin Oriental, Sanya
Common Space
Lobby Mandarin Oriental, Sanya
Lobby

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Private beach
  • Beach umbrella
  • TV lounge
  • Spa
  • Garden
  • Beach towel
  • Steam room
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Beach volleyball
  • Golf cart
  • Fitness center
  • Game room
  • Tennis court

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon
  • ATM/Banking

Transportation

  • Limo or town car service
  • Shopping center shuttle
  • Area shuttle

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Banquet
  • Parking
  • Terrace

Family-friendly Facilities

  • Children club (surcharge)
  • Children pool

Public Facilities

  • Smoke-free area
  • Safety deposit box

Accessibilty

  • Accessible bathroom

Business Facilities

  • Computer station

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Mandarin Oriental, Sanya

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Mandarin Oriental, Sanya
278
Number of floors in Mandarin Oriental, Sanya
6
Another facilities in Mandarin Oriental, Sanya
Romantic proposal packages, Outdoor pool, Private beach, Beach umbrella, TV lounge

Frequently asked questions about Mandarin Oriental, Sanya

What are available facilities at Mandarin Oriental, Sanya?
There are top facilites at Mandarin Oriental, Sanya such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mandarin Oriental, Sanya?
The standard check-in time at Mandarin Oriental, Sanya is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Mandarin Oriental, Sanya provide breakfast?
Yes, Mandarin Oriental, Sanya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Mandarin Oriental, Sanya?
Mandarin Oriental, Sanya has a 5.0-star rating.
How many floors does Mandarin Oriental, Sanya have?
Mandarin Oriental, Sanya has 6.
See All

Mandarin Oriental, Sanya reviews and ratings

9.2
Exceptional
From 95 reviews
Cleanliness

9.4

Room Comfort

9.6

Location

9.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Mandarin Oriental, Sanya

Number of reviews per page
20
40
Top reviews
Henry
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Snorkeling directly on a coral reef was great. The food was way too expensive so very few seemed to eat at the hotel and ordered food in. The breakfast buffet was top notch!
kayode
icon-Leisure
Leisure
4.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Where do I begin. I am as shocked at the state of my room. In need of a serious refurb. Some parts were dilapidated. Window blinds threadbare etc. it definitely should have a mandarin oriental brand and seriously begrudge paying the rate I was charged. Doesn’t compare to the other sister hotels
Ling
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

Beautiful, quiet, friendly
Robert
10.0
/10
Reviewed 163 week(s) ago

Expedia Group verified review

The complex is a little jaded but the guest service is the best I have ever experienced..and I travel a lot. All staff very friendly and the whole place was extremely clean.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 254 week(s) ago

Hotels.com verified review

2nd time staying at the same resort and actually the same room. Great environment and friendly staff. Stayed in the resort for all 4 days!
Jae Young
icon-with Friends
with Friends
10.0
/10
Reviewed 384 week(s) ago

Hotels.com verified review

Very accomodative and relax environment overall
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 408 week(s) ago

Hotels.com verified review

This is the Mandarin Oriental at $300/night, so of course I hold them to a higher standard. The hotel room and views were amazing - the grounds are nice, and the amenities are great. But the service isn't what I'd expect from a 5-star hotel. The foreign staff were great: Mihai at the reception helped get us into our room when it seemed the Chinese staff were bumbling through our check-in process, and went out of his way to make things go smoothly, especially at check-in. Seems that as Chinese hotels have cut back on foreign staff, the service has decreased, with several small but noticeable moments that stood out: 1. Withing 5 minutes of checking into our room, a service worker arrived unannounced and had to come in to change a lightbulb - something that should have been taken care of before our arrival, and certainly could have come with a phone call to warn us. 2. We stepped out of our room and noticed an emply cart passing, and asked "Can you please take us to the beach?" The driver simply said "No." and drove off... Was kinda surprised that he didn't at least offer to call us a ride. 3. At the restaurant "Fresh", the staff were fairly clueless as to how to describe the portion size, and struggled to open a bottle of beer. 4. At breakfast they took our orders for coffee, and after 10 minutes no coffee had arrived. I put in a second order, and they got very nervous and put some urgency in delivering our coffee - when it arrived it wasn't the right order.
Read More
Verified traveler
10.0
/10
Reviewed 428 week(s) ago

Expedia Group verified review

Plesant stay.
A
10.0
/10
Reviewed 456 week(s) ago

Expedia Group verified review

Great choice for rest & relaxation. Secluded & private. Good selection of food & wine. Service is awesome. Not enough beach chairs on sand for hotel of this size. Also, beach is very rocky compared to rest of Sanya.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 488 week(s) ago

Hotels.com verified review

The staff service was just amazing. Special mention to Cathy at breakfast who served with such warmth and enthusiasm, even preparing us some fruits for our excursion, and also Francis from reception who even came out to greet us goodbye at the end of stay. The whole team from buggy staff to reception to restaurant was young and hospitable. Excellent facilities and the convenience to downtown, yet secluded on a private beach, makes Sanya Mandarin a top 5-star hotel!
Read More
Verified traveler
10.0
/10
Reviewed 553 week(s) ago

Hotels.com verified review

Great Hotel. Great management
Verified traveler
10.0
/10
Reviewed 558 week(s) ago

Expedia Group verified review

Very impressed by this hotel. Almost perfection. Service is first class although English language is not widely spoken. Spa, breakfast, Executive lounge, Fresh Restaurant and kids club all very high standard. Only slight disappointment is lack of really sandy beach. Thank you so much.
Verified traveler
8.0
/10
Reviewed 561 week(s) ago

Expedia Group verified review

Loved the setting and the grounds. Nice room. Rocky beach though. Great service. Food is expensive. Overall great experience.
Verified traveler
icon-with Partner
with Partner
6.0
/10
Reviewed 566 week(s) ago

Hotels.com verified review

Highly disappointing! The beach is of low quality and tiny in size. It was unbelievable that a 5star hotel of this price range would charge daily rates for the wifi. Their BBQ menu was a joke, over-priced, minimum choice, low quality. Eating out was a far better option than eating at the hotel, which was almost 10 times less. The only good thing about this hotel is the level of privacy you get. No crowds, no noise, no kids,...probably because most rooms were vacant. In short, it was the worst resort experience we've ever had. Not recommendable!
Read More
Rosa
icon-Family
Family
10.0
/10
Reviewed 572 week(s) ago

Hotels.com verified review

Amazing!
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 664 week(s) ago

Hotels.com verified review

Excellent hotel, will definitely stay there next time in town. Received a complimentary upgrade upon check in.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 673 week(s) ago

Expedia Group verified review

The hotel is a little away from the main part of the city which makes it much more relaxing and quiet (yet if one wants to go to the city it not far and it is easy to get a cab). The beach is beautiful and the spa is fantastic. The overall service was also really good as well as the food, we really enjoyed our stay at Sanya.
CrayolaLife
10.0
/10
Reviewed 685 week(s) ago

Expedia Group verified review

I travel a lot, often to places places like Bora Bora, Maldives, Phuket, Bali, Caribbean, Hawaii, etc. The Mandarin Oriental in Sanya really exceeded my expectation. The interior is robust and private, of very high grade. The staff are trained very well (especially in context of China PRC standards). The restaurant called Fresh is on the beach and I now see that it is appropriately named on the best restaurants in China. The noodle restaurant is also marvelous. My expectations tend to be quite high – this hotel was pretty much perfect. The beach itself is not the best but the resort is awesome. Also, the concierge could use some work, as for the wifi connection in the rooms. But other than these items, this hotel is really at the highest end and I highly recommend. – CrayolaLife from Hong Kong
Read More
Yong
icon-with Partner
with Partner
10.0
/10
Reviewed 694 week(s) ago

Hotels.com verified review

We stayed for 2 nights, with an early check-in (before 12 o'clock) , and a late check-out (6pm). Cost less than RMB 60 to get to the hotel by taxi from the airport. This hotel is certainly not famous for its sand beach, as it is quite a small one. We did bring along our snorkeling kits to enjoy a bit of fun chasing the fish (there are snorkeling kits, and kayaks for rental). Services have been up to standard as we expected (free bottle of water, fruits, transport within the hotel). Only downside is the public toilets within the hotel is poorly maintained and smell badly sometimes, and the wifi cost RMB100/day and its signal is pretty weak inside the room.
Read More
Katya
10.0
/10
Reviewed 716 week(s) ago

Hotels.com verified review

Grand facility, really good staff. English sometimes was a struggle though. Fresh restaurant is magnificent, i ended up having 3 of my 4 dinners there. Other restaurants are good too. Beach is ok but small, pools are plenty and variable
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Mandarin Oriental, Sanya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 95 reviews
Cleanliness

9.4

Room Comfort

9.6

Location

9.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Mandarin Oriental, Sanya

Number of reviews per page
20
40
Top reviews
Henry
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Snorkeling directly on a coral reef was great. The food was way too expensive so very few seemed to eat at the hotel and ordered food in. The breakfast buffet was top notch!
kayode
icon-Leisure
Leisure
4.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Where do I begin. I am as shocked at the state of my room. In need of a serious refurb. Some parts were dilapidated. Window blinds threadbare etc. it definitely should have a mandarin oriental brand and seriously begrudge paying the rate I was charged. Doesn’t compare to the other sister hotels
Ling
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

Beautiful, quiet, friendly
Robert
10.0
/10
Reviewed 163 week(s) ago

Expedia Group verified review

The complex is a little jaded but the guest service is the best I have ever experienced..and I travel a lot. All staff very friendly and the whole place was extremely clean.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 254 week(s) ago

Hotels.com verified review

2nd time staying at the same resort and actually the same room. Great environment and friendly staff. Stayed in the resort for all 4 days!
Jae Young
icon-with Friends
with Friends
10.0
/10
Reviewed 384 week(s) ago

Hotels.com verified review

Very accomodative and relax environment overall
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 408 week(s) ago

Hotels.com verified review

This is the Mandarin Oriental at $300/night, so of course I hold them to a higher standard. The hotel room and views were amazing - the grounds are nice, and the amenities are great. But the service isn't what I'd expect from a 5-star hotel. The foreign staff were great: Mihai at the reception helped get us into our room when it seemed the Chinese staff were bumbling through our check-in process, and went out of his way to make things go smoothly, especially at check-in. Seems that as Chinese hotels have cut back on foreign staff, the service has decreased, with several small but noticeable moments that stood out: 1. Withing 5 minutes of checking into our room, a service worker arrived unannounced and had to come in to change a lightbulb - something that should have been taken care of before our arrival, and certainly could have come with a phone call to warn us. 2. We stepped out of our room and noticed an emply cart passing, and asked "Can you please take us to the beach?" The driver simply said "No." and drove off... Was kinda surprised that he didn't at least offer to call us a ride. 3. At the restaurant "Fresh", the staff were fairly clueless as to how to describe the portion size, and struggled to open a bottle of beer. 4. At breakfast they took our orders for coffee, and after 10 minutes no coffee had arrived. I put in a second order, and they got very nervous and put some urgency in delivering our coffee - when it arrived it wasn't the right order.
Read More
Verified traveler
10.0
/10
Reviewed 428 week(s) ago

Expedia Group verified review

Plesant stay.
A
10.0
/10
Reviewed 456 week(s) ago

Expedia Group verified review

Great choice for rest & relaxation. Secluded & private. Good selection of food & wine. Service is awesome. Not enough beach chairs on sand for hotel of this size. Also, beach is very rocky compared to rest of Sanya.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 488 week(s) ago

Hotels.com verified review

The staff service was just amazing. Special mention to Cathy at breakfast who served with such warmth and enthusiasm, even preparing us some fruits for our excursion, and also Francis from reception who even came out to greet us goodbye at the end of stay. The whole team from buggy staff to reception to restaurant was young and hospitable. Excellent facilities and the convenience to downtown, yet secluded on a private beach, makes Sanya Mandarin a top 5-star hotel!
Read More
Verified traveler
10.0
/10
Reviewed 553 week(s) ago

Hotels.com verified review

Great Hotel. Great management
Verified traveler
10.0
/10
Reviewed 558 week(s) ago

Expedia Group verified review

Very impressed by this hotel. Almost perfection. Service is first class although English language is not widely spoken. Spa, breakfast, Executive lounge, Fresh Restaurant and kids club all very high standard. Only slight disappointment is lack of really sandy beach. Thank you so much.
Verified traveler
8.0
/10
Reviewed 561 week(s) ago

Expedia Group verified review

Loved the setting and the grounds. Nice room. Rocky beach though. Great service. Food is expensive. Overall great experience.
Verified traveler
icon-with Partner
with Partner
6.0
/10
Reviewed 566 week(s) ago

Hotels.com verified review

Highly disappointing! The beach is of low quality and tiny in size. It was unbelievable that a 5star hotel of this price range would charge daily rates for the wifi. Their BBQ menu was a joke, over-priced, minimum choice, low quality. Eating out was a far better option than eating at the hotel, which was almost 10 times less. The only good thing about this hotel is the level of privacy you get. No crowds, no noise, no kids,...probably because most rooms were vacant. In short, it was the worst resort experience we've ever had. Not recommendable!
Read More
Rosa
icon-Family
Family
10.0
/10
Reviewed 572 week(s) ago

Hotels.com verified review

Amazing!
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 664 week(s) ago

Hotels.com verified review

Excellent hotel, will definitely stay there next time in town. Received a complimentary upgrade upon check in.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 673 week(s) ago

Expedia Group verified review

The hotel is a little away from the main part of the city which makes it much more relaxing and quiet (yet if one wants to go to the city it not far and it is easy to get a cab). The beach is beautiful and the spa is fantastic. The overall service was also really good as well as the food, we really enjoyed our stay at Sanya.
CrayolaLife
10.0
/10
Reviewed 685 week(s) ago

Expedia Group verified review

I travel a lot, often to places places like Bora Bora, Maldives, Phuket, Bali, Caribbean, Hawaii, etc. The Mandarin Oriental in Sanya really exceeded my expectation. The interior is robust and private, of very high grade. The staff are trained very well (especially in context of China PRC standards). The restaurant called Fresh is on the beach and I now see that it is appropriately named on the best restaurants in China. The noodle restaurant is also marvelous. My expectations tend to be quite high – this hotel was pretty much perfect. The beach itself is not the best but the resort is awesome. Also, the concierge could use some work, as for the wifi connection in the rooms. But other than these items, this hotel is really at the highest end and I highly recommend. – CrayolaLife from Hong Kong
Read More
Yong
icon-with Partner
with Partner
10.0
/10
Reviewed 694 week(s) ago

Hotels.com verified review

We stayed for 2 nights, with an early check-in (before 12 o'clock) , and a late check-out (6pm). Cost less than RMB 60 to get to the hotel by taxi from the airport. This hotel is certainly not famous for its sand beach, as it is quite a small one. We did bring along our snorkeling kits to enjoy a bit of fun chasing the fish (there are snorkeling kits, and kayaks for rental). Services have been up to standard as we expected (free bottle of water, fruits, transport within the hotel). Only downside is the public toilets within the hotel is poorly maintained and smell badly sometimes, and the wifi cost RMB100/day and its signal is pretty weak inside the room.
Read More
Katya
10.0
/10
Reviewed 716 week(s) ago

Hotels.com verified review

Grand facility, really good staff. English sometimes was a struggle though. Fresh restaurant is magnificent, i ended up having 3 of my 4 dinners there. Other restaurants are good too. Beach is ok but small, pools are plenty and variable
Number of reviews per page
20
40