9.2
/10
Exceptional
94 reviews

What Guests Say About Their Stay

Robert

10.0
/ 10
The complex is a little jaded but the guest service is the best I have ever experienced..and I travel a lot. All staff very friendly and the whole place was extremely clean.

Verified traveler

10.0
/ 10
2nd time staying at the same resort and actually the same room. Great environment and friendly staff. Stayed in the resort for all 4 days!

Verified traveler

10.0
/ 10
This is the Mandarin Oriental at $300/night, so of course I hold them to a higher standard. The hotel room and views were amazing - the grounds are nice, and the amenities are great. But the service isn't what I'd expect from a 5-star hotel. The foreign staff were great: Mihai at the reception helped get us into our room when it seemed the Chinese staff were bumbling through our check-in process, and went out of his way to make things go smoothly, especially at check-in. Seems that as Chinese hotels have cut back on foreign staff, the service has decreased, with several small but noticeable moments that stood out: 1. Withing 5 minutes of checking into our room, a service worker arrived unannounced and had to come in to change a lightbulb - something that should have been taken care of before our arrival, and certainly could have come with a phone call to warn us. 2. We stepped out of our room and noticed an emply cart passing, and asked "Can you please take us to the beach?" The driver simply said "No." and drove off... Was kinda surprised that he didn't at least offer to call us a ride. 3. At the restaurant "Fresh", the staff were fairly clueless as to how to describe the portion size, and struggled to open a bottle of beer. 4. At breakfast they took our orders for coffee, and after 10 minutes no coffee had arrived. I put in a second order, and they got very nervous and put some urgency in delivering our coffee - when it arrived it wasn't the right order.
In the Area
See Map
12 Yuhai Road, Sanya, Hainan, China, 572000

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Staying at Mandarin Oriental, Sanya is a good choice when you are visiting Sanya. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Mandarin Oriental, Sanya

12 Yuhai Road, Sanya, Hainan, China, 572000
Discover More Places
Lobby Mandarin Oriental, Sanya
Exterior 2 Mandarin Oriental, Sanya

Discover More About Mandarin Oriental, Sanya

Planning a getaway to the tropical paradise of Hainan? Look no further than the exquisite

Mandarin Oriental, Sanya

, a truly exceptional destination that promises an unforgettable experience. This luxurious resort offers a perfect blend of sophisticated comfort, world-class service, and breathtaking natural beauty, making it an ideal choice for discerning travellers seeking relaxation and indulgence.

Mandarin Oriental, Sanya Location

Nestled in the vibrant Yalong Bay area of Sanya,

Mandarin Oriental, Sanya

is perfectly situated to offer both tranquility and easy access to the region's most captivating attractions. Located approximately 25 kilometres from Sanya Phoenix International Airport, the resort provides a serene escape from the everyday hustle. The atmosphere here is one of pure coastal bliss, with the resort itself being a haven of lush gardens and pristine beachfront, offering a sense of secluded luxury while still being close to the pulse of Sanya's popular tourist hubs.

Mandarin Oriental, Sanya Facilities & Services

Facilities for guests at

Mandarin Oriental, Sanya

are designed to cater to every need, ensuring a comfortable and enjoyable stay. The resort boasts a stunning outdoor swimming pool, perfect for a refreshing dip under the Hainan sun. For those seeking ultimate relaxation, the award-winning spa offers a sanctuary of wellness with a range of rejuvenating treatments. Fitness enthusiasts can make use of the state-of-the-art fitness centre, open daily from 6:00 AM to 10:00 PM, with no additional fees. Families will appreciate the dedicated Kids' Club, providing engaging activities for younger guests. On-site parking is available for guests, offering convenience for those arriving by car. The resort also provides complimentary Wi-Fi throughout the property.

Mandarin Oriental, Sanya Room Types

Discover a diverse range of accommodations with the various room types of

Mandarin Oriental, Sanya

, each meticulously designed to provide unparalleled comfort and style. Guests can choose from elegantly appointed Deluxe Rooms, offering stunning Ocean Views or Garden Views. For those seeking more space and exclusivity, the luxurious Suites provide a refined living experience. All rooms are strictly non-smoking, adhering to modern health standards. A key feature in many of our rooms is the presence of a relaxing bathtub, perfect for unwinding after a day of exploration. While pet-friendly rooms are not standard, specific arrangements may be possible upon request, with potential additional cleaning fees in Australian Dollars (AUD) to be confirmed at the time of booking.

Mandarin Oriental, Sanya Dining & Restaurants

Embark on a culinary journey at

Mandarin Oriental, Sanya

, where exceptional dining experiences await. The resort features several exquisite dining venues, including an all-day dining restaurant offering a delightful artisanal breakfast menu with a focus on fresh, local ingredients. For a more intimate experience, guests can explore the fine dining restaurant, which showcases contemporary cuisine with a nod to local flavours. The resort's stylish bar is the perfect spot to enjoy a handcrafted cocktail while taking in the tropical ambiance. Estimated prices for a main course at the fine dining restaurant start from approximately AUD $45, with operating hours typically from 6:30 PM to 10:30 PM. The all-day dining restaurant is open from 7:00 AM to 10:00 PM.

Mandarin Oriental, Sanya Nearby Attractions and Activities

Beyond the luxurious confines of the resort, Sanya offers a wealth of attractions and activities to explore. Immerse yourself in the natural beauty of Yalong Bay Tropical Paradise Forest Park, a stunning ecological attraction offering breathtaking views and walking trails. Discover the rich cultural heritage at the Nanshan Cultural Tourism Zone, home to the iconic Nanshan Sea Goddess of Mercy statue. For a taste of local life and vibrant markets, a visit to Dadonghai Beach and its surrounding commercial areas is a must. Explore the unique geological formations at the Luhuitou Peninsula, offering panoramic vistas of the coastline. For those interested in marine life, a trip to the Sanya Coral Reef National Nature Reserve provides an opportunity for snorkelling and diving adventures. If you are looking for other activities around

Mandarin Oriental, Sanya

, check out the best deals on Traveloka: Recommended activities in Sanya!

How to Get to Mandarin Oriental, Sanya from the Airport

Navigating your journey to

Mandarin Oriental, Sanya

from Sanya Phoenix International Airport is straightforward, with several convenient options available. The most direct way to arrange your

airport transfer service of Mandarin Oriental, Sanya

is by booking a private transfer through the hotel, offering a seamless and comfortable arrival. Alternatively, you can opt for a metered airport taxi, which provides a direct route to the resort. For those seeking a more budget-friendly option, ride-hailing services are readily available at the airport. The estimated cost for a taxi or ride-hailing service from the airport to the resort is approximately AUD $30-40, with a travel time of around 30-40 minutes depending on traffic. For those who prefer to pre-book, airport transfer services can be arranged in advance, ensuring a stress-free start to your holiday. You can also search for Mandarin Oriental, Sanya airport transfer options on Traveloka.

Summary of Why You Should Choose to Stay at Mandarin Oriental, Sanya

Choosing

Mandarin Oriental, Sanya

for your next holiday guarantees an experience of unparalleled luxury, exceptional service, and a truly memorable escape. The resort's prime location in Yalong Bay, coupled with its world-class facilities, exquisite dining options, and beautifully appointed rooms, makes it a standout choice. The availability of various room types ensures that every guest's needs are met, from couples seeking a romantic retreat to families looking for a fun-filled vacation. The attentive staff are dedicated to providing a personalized and warm hospitality experience, embodying the true spirit of luxury travel. For those looking to secure their dream getaway, checking

room availability at Mandarin Oriental, Sanya

and proceeding with

Booking Mandarin Oriental, Sanya

is highly recommended.

  • Luxurious accommodations with stunning views.
  • Exceptional dining experiences showcasing local and international flavours.
  • A serene spa and wellness centre for ultimate relaxation.
  • Family-friendly facilities, including a dedicated Kids' Club.
  • Prime beachfront location in the desirable Yalong Bay.

Book your stay at

Mandarin Oriental, Sanya

today and create lasting memories. For the best deals and seamless booking experience, visit Traveloka. You can also Book budget hotels in Hainan and Easily book domestic and international flights at low prices through Traveloka.

All facilities in Mandarin Oriental, Sanya

Swimming Pool Mandarin Oriental, Sanya
Swimming Pool
Entertainment Facility Mandarin Oriental, Sanya
Entertainment Facility
Fitness Center Mandarin Oriental, Sanya
Fitness Center
Common Space Mandarin Oriental, Sanya
Common Space
Lobby Mandarin Oriental, Sanya
Lobby

Things to Do

  • Shops
  • Romantic proposal packages
  • Outdoor pool
  • Private beach
  • Beach umbrella
  • TV lounge
  • Spa
  • Garden
  • Beach towel
  • Steam room
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Beach volleyball
  • Golf cart
  • Sailing
  • Snorkeling
  • Fitness center
  • Game room
  • Fishing
  • Tennis court

Transportation

  • Limo or town car service
  • Shopping center shuttle
  • Airport transfer
  • Area shuttle

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Banquet
  • Parking
  • Terrace

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Family-friendly Facilities

  • Kids club
  • Children pool

Public Facilities

  • Smoke-free area
  • Safety deposit box

Accessibilty

  • Accessible bathroom

Business Facilities

  • Computer station

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Mandarin Oriental, Sanya

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Mandarin Oriental, Sanya
278
Number of floors in Mandarin Oriental, Sanya
6
Another facilities in Mandarin Oriental, Sanya
Shops, Romantic proposal packages, Outdoor pool, Private beach, Beach umbrella

Frequently asked questions about Mandarin Oriental, Sanya

What are available facilities at Mandarin Oriental, Sanya?
There are top facilites at Mandarin Oriental, Sanya such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mandarin Oriental, Sanya?
The standard check-in time at Mandarin Oriental, Sanya is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Mandarin Oriental, Sanya provide breakfast?
Yes, Mandarin Oriental, Sanya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Mandarin Oriental, Sanya?
Mandarin Oriental, Sanya has a 5.0-star rating.
How many floors does Mandarin Oriental, Sanya have?
Mandarin Oriental, Sanya has 6.
See All

Mandarin Oriental, Sanya reviews and ratings

9.2
Exceptional
From 94 reviews
Cleanliness

9.4

Room Comfort

9.6

Location

9.0

Service and Facilites

9.4

Sort by
Most Relevant
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Traveller Reviews Mandarin Oriental, Sanya

Number of reviews per page
20
40
Top reviews
Henry
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Snorkeling directly on a coral reef was great. The food was way too expensive so very few seemed to eat at the hotel and ordered food in. The breakfast buffet was top notch!
kayode
icon-Leisure
Leisure
4.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Where do I begin. I am as shocked at the state of my room. In need of a serious refurb. Some parts were dilapidated. Window blinds threadbare etc. it definitely should have a mandarin oriental brand and seriously begrudge paying the rate I was charged. Doesn’t compare to the other sister hotels
Ling
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

Beautiful, quiet, friendly
Robert
10.0
/10
Reviewed 156 week(s) ago

Expedia Group verified review

The complex is a little jaded but the guest service is the best I have ever experienced..and I travel a lot. All staff very friendly and the whole place was extremely clean.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 247 week(s) ago

Hotels.com verified review

2nd time staying at the same resort and actually the same room. Great environment and friendly staff. Stayed in the resort for all 4 days!
Jae Young
icon-with Friends
with Friends
10.0
/10
Reviewed 377 week(s) ago

Hotels.com verified review

Very accomodative and relax environment overall
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 401 week(s) ago

Hotels.com verified review

This is the Mandarin Oriental at $300/night, so of course I hold them to a higher standard. The hotel room and views were amazing - the grounds are nice, and the amenities are great. But the service isn't what I'd expect from a 5-star hotel. The foreign staff were great: Mihai at the reception helped get us into our room when it seemed the Chinese staff were bumbling through our check-in process, and went out of his way to make things go smoothly, especially at check-in. Seems that as Chinese hotels have cut back on foreign staff, the service has decreased, with several small but noticeable moments that stood out: 1. Withing 5 minutes of checking into our room, a service worker arrived unannounced and had to come in to change a lightbulb - something that should have been taken care of before our arrival, and certainly could have come with a phone call to warn us. 2. We stepped out of our room and noticed an emply cart passing, and asked "Can you please take us to the beach?" The driver simply said "No." and drove off... Was kinda surprised that he didn't at least offer to call us a ride. 3. At the restaurant "Fresh", the staff were fairly clueless as to how to describe the portion size, and struggled to open a bottle of beer. 4. At breakfast they took our orders for coffee, and after 10 minutes no coffee had arrived. I put in a second order, and they got very nervous and put some urgency in delivering our coffee - when it arrived it wasn't the right order.
Read More
Verified traveler
10.0
/10
Reviewed 421 week(s) ago

Expedia Group verified review

Plesant stay.
A
10.0
/10
Reviewed 449 week(s) ago

Expedia Group verified review

Great choice for rest & relaxation. Secluded & private. Good selection of food & wine. Service is awesome. Not enough beach chairs on sand for hotel of this size. Also, beach is very rocky compared to rest of Sanya.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 481 week(s) ago

Hotels.com verified review

The staff service was just amazing. Special mention to Cathy at breakfast who served with such warmth and enthusiasm, even preparing us some fruits for our excursion, and also Francis from reception who even came out to greet us goodbye at the end of stay. The whole team from buggy staff to reception to restaurant was young and hospitable. Excellent facilities and the convenience to downtown, yet secluded on a private beach, makes Sanya Mandarin a top 5-star hotel!
Read More
Verified traveler
10.0
/10
Reviewed 546 week(s) ago

Hotels.com verified review

Great Hotel. Great management
Verified traveler
10.0
/10
Reviewed 551 week(s) ago

Expedia Group verified review

Very impressed by this hotel. Almost perfection. Service is first class although English language is not widely spoken. Spa, breakfast, Executive lounge, Fresh Restaurant and kids club all very high standard. Only slight disappointment is lack of really sandy beach. Thank you so much.
Verified traveler
8.0
/10
Reviewed 554 week(s) ago

Expedia Group verified review

Loved the setting and the grounds. Nice room. Rocky beach though. Great service. Food is expensive. Overall great experience.
Verified traveler
icon-with Partner
with Partner
6.0
/10
Reviewed 559 week(s) ago

Hotels.com verified review

Highly disappointing! The beach is of low quality and tiny in size. It was unbelievable that a 5star hotel of this price range would charge daily rates for the wifi. Their BBQ menu was a joke, over-priced, minimum choice, low quality. Eating out was a far better option than eating at the hotel, which was almost 10 times less. The only good thing about this hotel is the level of privacy you get. No crowds, no noise, no kids,...probably because most rooms were vacant. In short, it was the worst resort experience we've ever had. Not recommendable!
Read More
Rosa
icon-Family
Family
10.0
/10
Reviewed 565 week(s) ago

Hotels.com verified review

Amazing!
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 657 week(s) ago

Hotels.com verified review

Excellent hotel, will definitely stay there next time in town. Received a complimentary upgrade upon check in.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 667 week(s) ago

Expedia Group verified review

The hotel is a little away from the main part of the city which makes it much more relaxing and quiet (yet if one wants to go to the city it not far and it is easy to get a cab). The beach is beautiful and the spa is fantastic. The overall service was also really good as well as the food, we really enjoyed our stay at Sanya.
CrayolaLife
10.0
/10
Reviewed 678 week(s) ago

Expedia Group verified review

I travel a lot, often to places places like Bora Bora, Maldives, Phuket, Bali, Caribbean, Hawaii, etc. The Mandarin Oriental in Sanya really exceeded my expectation. The interior is robust and private, of very high grade. The staff are trained very well (especially in context of China PRC standards). The restaurant called Fresh is on the beach and I now see that it is appropriately named on the best restaurants in China. The noodle restaurant is also marvelous. My expectations tend to be quite high – this hotel was pretty much perfect. The beach itself is not the best but the resort is awesome. Also, the concierge could use some work, as for the wifi connection in the rooms. But other than these items, this hotel is really at the highest end and I highly recommend. – CrayolaLife from Hong Kong
Read More
Yong
icon-with Partner
with Partner
10.0
/10
Reviewed 687 week(s) ago

Hotels.com verified review

We stayed for 2 nights, with an early check-in (before 12 o'clock) , and a late check-out (6pm). Cost less than RMB 60 to get to the hotel by taxi from the airport. This hotel is certainly not famous for its sand beach, as it is quite a small one. We did bring along our snorkeling kits to enjoy a bit of fun chasing the fish (there are snorkeling kits, and kayaks for rental). Services have been up to standard as we expected (free bottle of water, fruits, transport within the hotel). Only downside is the public toilets within the hotel is poorly maintained and smell badly sometimes, and the wifi cost RMB100/day and its signal is pretty weak inside the room.
Read More
Katya
10.0
/10
Reviewed 709 week(s) ago

Hotels.com verified review

Grand facility, really good staff. English sometimes was a struggle though. Fresh restaurant is magnificent, i ended up having 3 of my 4 dinners there. Other restaurants are good too. Beach is ok but small, pools are plenty and variable
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Mandarin Oriental, Sanya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 94 reviews
Cleanliness

9.4

Room Comfort

9.6

Location

9.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Mandarin Oriental, Sanya

Number of reviews per page
20
40
Top reviews
Henry
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Snorkeling directly on a coral reef was great. The food was way too expensive so very few seemed to eat at the hotel and ordered food in. The breakfast buffet was top notch!
kayode
icon-Leisure
Leisure
4.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Where do I begin. I am as shocked at the state of my room. In need of a serious refurb. Some parts were dilapidated. Window blinds threadbare etc. it definitely should have a mandarin oriental brand and seriously begrudge paying the rate I was charged. Doesn’t compare to the other sister hotels
Ling
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

Beautiful, quiet, friendly
Robert
10.0
/10
Reviewed 156 week(s) ago

Expedia Group verified review

The complex is a little jaded but the guest service is the best I have ever experienced..and I travel a lot. All staff very friendly and the whole place was extremely clean.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 247 week(s) ago

Hotels.com verified review

2nd time staying at the same resort and actually the same room. Great environment and friendly staff. Stayed in the resort for all 4 days!
Jae Young
icon-with Friends
with Friends
10.0
/10
Reviewed 377 week(s) ago

Hotels.com verified review

Very accomodative and relax environment overall
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 401 week(s) ago

Hotels.com verified review

This is the Mandarin Oriental at $300/night, so of course I hold them to a higher standard. The hotel room and views were amazing - the grounds are nice, and the amenities are great. But the service isn't what I'd expect from a 5-star hotel. The foreign staff were great: Mihai at the reception helped get us into our room when it seemed the Chinese staff were bumbling through our check-in process, and went out of his way to make things go smoothly, especially at check-in. Seems that as Chinese hotels have cut back on foreign staff, the service has decreased, with several small but noticeable moments that stood out: 1. Withing 5 minutes of checking into our room, a service worker arrived unannounced and had to come in to change a lightbulb - something that should have been taken care of before our arrival, and certainly could have come with a phone call to warn us. 2. We stepped out of our room and noticed an emply cart passing, and asked "Can you please take us to the beach?" The driver simply said "No." and drove off... Was kinda surprised that he didn't at least offer to call us a ride. 3. At the restaurant "Fresh", the staff were fairly clueless as to how to describe the portion size, and struggled to open a bottle of beer. 4. At breakfast they took our orders for coffee, and after 10 minutes no coffee had arrived. I put in a second order, and they got very nervous and put some urgency in delivering our coffee - when it arrived it wasn't the right order.
Read More
Verified traveler
10.0
/10
Reviewed 421 week(s) ago

Expedia Group verified review

Plesant stay.
A
10.0
/10
Reviewed 449 week(s) ago

Expedia Group verified review

Great choice for rest & relaxation. Secluded & private. Good selection of food & wine. Service is awesome. Not enough beach chairs on sand for hotel of this size. Also, beach is very rocky compared to rest of Sanya.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 481 week(s) ago

Hotels.com verified review

The staff service was just amazing. Special mention to Cathy at breakfast who served with such warmth and enthusiasm, even preparing us some fruits for our excursion, and also Francis from reception who even came out to greet us goodbye at the end of stay. The whole team from buggy staff to reception to restaurant was young and hospitable. Excellent facilities and the convenience to downtown, yet secluded on a private beach, makes Sanya Mandarin a top 5-star hotel!
Read More
Verified traveler
10.0
/10
Reviewed 546 week(s) ago

Hotels.com verified review

Great Hotel. Great management
Verified traveler
10.0
/10
Reviewed 551 week(s) ago

Expedia Group verified review

Very impressed by this hotel. Almost perfection. Service is first class although English language is not widely spoken. Spa, breakfast, Executive lounge, Fresh Restaurant and kids club all very high standard. Only slight disappointment is lack of really sandy beach. Thank you so much.
Verified traveler
8.0
/10
Reviewed 554 week(s) ago

Expedia Group verified review

Loved the setting and the grounds. Nice room. Rocky beach though. Great service. Food is expensive. Overall great experience.
Verified traveler
icon-with Partner
with Partner
6.0
/10
Reviewed 559 week(s) ago

Hotels.com verified review

Highly disappointing! The beach is of low quality and tiny in size. It was unbelievable that a 5star hotel of this price range would charge daily rates for the wifi. Their BBQ menu was a joke, over-priced, minimum choice, low quality. Eating out was a far better option than eating at the hotel, which was almost 10 times less. The only good thing about this hotel is the level of privacy you get. No crowds, no noise, no kids,...probably because most rooms were vacant. In short, it was the worst resort experience we've ever had. Not recommendable!
Read More
Rosa
icon-Family
Family
10.0
/10
Reviewed 565 week(s) ago

Hotels.com verified review

Amazing!
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 657 week(s) ago

Hotels.com verified review

Excellent hotel, will definitely stay there next time in town. Received a complimentary upgrade upon check in.
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 667 week(s) ago

Expedia Group verified review

The hotel is a little away from the main part of the city which makes it much more relaxing and quiet (yet if one wants to go to the city it not far and it is easy to get a cab). The beach is beautiful and the spa is fantastic. The overall service was also really good as well as the food, we really enjoyed our stay at Sanya.
CrayolaLife
10.0
/10
Reviewed 678 week(s) ago

Expedia Group verified review

I travel a lot, often to places places like Bora Bora, Maldives, Phuket, Bali, Caribbean, Hawaii, etc. The Mandarin Oriental in Sanya really exceeded my expectation. The interior is robust and private, of very high grade. The staff are trained very well (especially in context of China PRC standards). The restaurant called Fresh is on the beach and I now see that it is appropriately named on the best restaurants in China. The noodle restaurant is also marvelous. My expectations tend to be quite high – this hotel was pretty much perfect. The beach itself is not the best but the resort is awesome. Also, the concierge could use some work, as for the wifi connection in the rooms. But other than these items, this hotel is really at the highest end and I highly recommend. – CrayolaLife from Hong Kong
Read More
Yong
icon-with Partner
with Partner
10.0
/10
Reviewed 687 week(s) ago

Hotels.com verified review

We stayed for 2 nights, with an early check-in (before 12 o'clock) , and a late check-out (6pm). Cost less than RMB 60 to get to the hotel by taxi from the airport. This hotel is certainly not famous for its sand beach, as it is quite a small one. We did bring along our snorkeling kits to enjoy a bit of fun chasing the fish (there are snorkeling kits, and kayaks for rental). Services have been up to standard as we expected (free bottle of water, fruits, transport within the hotel). Only downside is the public toilets within the hotel is poorly maintained and smell badly sometimes, and the wifi cost RMB100/day and its signal is pretty weak inside the room.
Read More
Katya
10.0
/10
Reviewed 709 week(s) ago

Hotels.com verified review

Grand facility, really good staff. English sometimes was a struggle though. Fresh restaurant is magnificent, i ended up having 3 of my 4 dinners there. Other restaurants are good too. Beach is ok but small, pools are plenty and variable
Number of reviews per page
20
40