How many rooms are available at Mandarin Oriental, Sanya?

Mandarin Oriental, Sanya has 278 rooms in total.

Does Mandarin Oriental, Sanya provide parking?

Yes, Mandarin Oriental, Sanya provides parking. Please confirm details directly with the hotel.

Does Mandarin Oriental, Sanya provide airport transfer?

Yes, Mandarin Oriental, Sanya provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Mandarin Oriental, Sanya?

Mandarin Oriental, Sanya is well-known for its Room Comfort, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

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Mandarin Oriental, Sanya

Name: Mandarin Oriental, Sanya
Address: 12 Yuhai Road, Sanya, Hainan, China, 572000, 12 Yuhai Road, Hainan, 572000, China
Rating: 9.2

Hotels

No. 3 in Foreigner-friendly Hotels with Top Review in Sanya

9.2

/10

Exceptional

93 reviews

What Guests Say About Their Stay

Robert

10.0

/ 10

The complex is a little jaded but the guest service is the best I have ever experienced..and I travel a lot. All staff very friendly and the whole place was extremely clean.

Verified traveler

10.0

/ 10

2nd time staying at the same resort and actually the same room. Great environment and friendly staff. Stayed in the resort for all 4 days!

Verified traveler

10.0

/ 10

This is the Mandarin Oriental at $300/night, so of course I hold them to a higher standard. The hotel room and views were amazing - the grounds are nice, and the amenities are great. But the service isn't what I'd expect from a 5-star hotel. The foreign staff were great: Mihai at the reception helped get us into our room when it seemed the Chinese staff were bumbling through our check-in process, and went out of his way to make things go smoothly, especially at check-in. Seems that as Chinese hotels have cut back on foreign staff, the service has decreased, with several small but noticeable moments that stood out: 1. Withing 5 minutes of checking into our room, a service worker arrived unannounced and had to come in to change a lightbulb - something that should have been taken care of before our arrival, and certainly could have come with a phone call to warn us. 2. We stepped out of our room and noticed an emply cart passing, and asked "Can you please take us to the beach?" The driver simply said "No." and drove off... Was kinda surprised that he didn't at least offer to call us a ride. 3. At the restaurant "Fresh", the staff were fairly clueless as to how to describe the portion size, and struggled to open a bottle of beer. 4. At breakfast they took our orders for coffee, and after 10 minutes no coffee had arrived. I put in a second order, and they got very nervous and put some urgency in delivering our coffee - when it arrived it wasn't the right order.

In the Area

See Map

12 Yuhai Road, Sanya, Hainan, China, 572000

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

WiFi

Staying at Mandarin Oriental, Sanya is a good choice when you are visiting Sanya. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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Mandarin Oriental, Sanya Address: Map & Location

12 Yuhai Road, Sanya, Hainan, China, 572000

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Discover More About Mandarin Oriental, Sanya

General

Near Sanya International Shopping Center

Location

With a stay at Mandarin Oriental, Sanya, you'll be centrally located in Sanya, within a 15-minute drive of Dadonghai Beach and Sanya Bay. This beach hotel is 12.5 mi (20.1 km) from Yalong Bay and 19.3 mi (31 km) from Haitang Bay.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Dadong Sea - 0.1 km / 0.1 mi
Dadonghai Beach - 1.3 km / 0.8 mi
Sanya International Shopping Center - 4.2 km / 2.6 mi
Luhuitou Park - 4.4 km / 2.8 mi
Phoenix Island Sanya - 5.6 km / 3.5 mi
Pearl Mall - 7 km / 4.3 mi
Coconut Dream Corridor - 7 km / 4.3 mi
Sanya Bay - 7.7 km / 4.8 mi
Sanya Dream Water Park - 14.9 km / 9.3 mi
Jingrun Pearl Museum - 16.8 km / 10.4 mi
Luobi Cave - 17.2 km / 10.7 mi
Yalong Bay Tropical Paradise Forest Park - 19.6 km / 12.2 mi
Yalong Bay - 20.1 km / 12.5 mi
Sun Bay - 23.8 km / 14.8 mi
Binglang Canyon Scenic Area - 29.8 km / 18.5 mi

The preferred airport for Mandarin Oriental, Sanya is Sanya (SYX-Phoenix Intl.) - 21.4 km / 13.3 mi

Facilities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get to nearby shops on the complimentary shuttle.

Business Facilities

Featured amenities include limo/town car service, a computer station, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining

Enjoy Chinese cuisine at Yi Yang Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Rooms

Make yourself at home in one of the 278 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries.

All facilities in Mandarin Oriental, Sanya

Swimming Pool

Entertainment Facility

Fitness Center

Common Space

Lobby

Things to Do

Shops
Romantic proposal packages
Outdoor pool
Private beach
Beach umbrella
TV lounge
Spa
Garden
Beach towel
Steam room
Beach sun loungers
Pool sun loungers

Hotel Services

Laundry service
Multilingual staff
Express check-in
Newspaper in lobby
Wedding service
Luggage storage
Express check-out
Porter
24-hour Receptionist
Concierge

Sports and Recreations

Beach volleyball
Golf cart
Sailing
Snorkeling
Fitness center
Game room
Fishing
Tennis court

Transportation

Limo or town car service
Shopping center shuttle
Airport transfer
Area shuttle

Food and Drinks

Poolside bar
Breakfast
Snack bar

General

Banquet
Parking
Terrace

Nearby Facilities

Gift shop
Hair salon
ATM/Banking

Family-friendly Facilities

Kids club
Children pool

Public Facilities

Smoke-free area
Safety deposit box

Accessibilty

Accessible bathroom

Business Facilities

Computer station

Kids and Pets

Babysitting

Connectivity

Free WiFi

Accommodation Policy & General Information in Mandarin Oriental, Sanya

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:

15:00 - 00:00

Check-out:

Before 12:00

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed

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General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Mandarin Oriental, Sanya	278
Number of floors in Mandarin Oriental, Sanya	6
Another facilities in Mandarin Oriental, Sanya	Shops, Romantic proposal packages, Outdoor pool, Private beach, Beach umbrella

Frequently asked question in Mandarin Oriental, Sanya

What are available facilities at Mandarin Oriental, Sanya?

There are top facilites at Mandarin Oriental, Sanya such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)

What Time is Check In & Check Out at Mandarin Oriental, Sanya?

Check-in time at Mandarin Oriental, Sanya is staring from 15:00 - 00:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does Mandarin Oriental, Sanya provide breakfast?

Yes, Mandarin Oriental, Sanya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of Mandarin Oriental, Sanya?

Mandarin Oriental, Sanya is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Mandarin Oriental, Sanya have?

Mandarin Oriental, Sanya has 6 floors.

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More Reviews from Other Guests in Mandarin Oriental, Sanya

Overall Ratings & Reviews Mandarin Oriental, Sanya

Other sources (93)

9.2

Exceptional

From 93 reviews

Cleanliness

9.4

Room Comfort

9.6

Location

9.0

Service and Facilites

9.4

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Traveler Reviews Mandarin Oriental, Sanya

Number of reviews per page

Top reviews

Henry

Leisure with Partner

8.0

/10

Reviewed 60 week(s) ago

Expedia Group verified review

Snorkeling directly on a coral reef was great. The food was way too expensive so very few seemed to eat at the hotel and ordered food in. The breakfast buffet was top notch!

kayode

Leisure

4.0

/10

Reviewed 79 week(s) ago

Expedia Group verified review

Where do I begin. I am as shocked at the state of my room. In need of a serious refurb. Some parts were dilapidated. Window blinds threadbare etc. it definitely should have a mandarin oriental brand and seriously begrudge paying the rate I was charged. Doesn’t compare to the other sister hotels

Ling

Leisure Family

8.0

/10

Reviewed 85 week(s) ago

Verified traveler

10.0

/10

Reviewed 419 week(s) ago

Expedia Group verified review

Plesant stay.

10.0

/10

Reviewed 447 week(s) ago

Expedia Group verified review

Great choice for rest & relaxation. Secluded & private. Good selection of food & wine. Service is awesome. Not enough beach chairs on sand for hotel of this size. Also, beach is very rocky compared to rest of Sanya.

Verified traveler

Family

10.0

/10

Reviewed 479 week(s) ago

Hotels.com verified review

The staff service was just amazing. Special mention to Cathy at breakfast who served with such warmth and enthusiasm, even preparing us some fruits for our excursion, and also Francis from reception who even came out to greet us goodbye at the end of stay. The whole team from buggy staff to reception to restaurant was young and hospitable. Excellent facilities and the convenience to downtown, yet secluded on a private beach, makes Sanya Mandarin a top 5-star hotel!

Verified traveler

10.0

/10

Reviewed 544 week(s) ago

Hotels.com verified review

Great Hotel. Great management

Verified traveler

10.0

/10

Reviewed 549 week(s) ago

The hotel is a little away from the main part of the city which makes it much more relaxing and quiet (yet if one wants to go to the city it not far and it is easy to get a cab). The beach is beautiful and the spa is fantastic. The overall service was also really good as well as the food, we really enjoyed our stay at Sanya.

CrayolaLife

10.0

/10

Reviewed 677 week(s) ago

Expedia Group verified review

I travel a lot, often to places places like Bora Bora, Maldives, Phuket, Bali, Caribbean, Hawaii, etc. The Mandarin Oriental in Sanya really exceeded my expectation. The interior is robust and private, of very high grade. The staff are trained very well (especially in context of China PRC standards). The restaurant called Fresh is on the beach and I now see that it is appropriately named on the best restaurants in China. The noodle restaurant is also marvelous. My expectations tend to be quite high – this hotel was pretty much perfect. The beach itself is not the best but the resort is awesome. Also, the concierge could use some work, as for the wifi connection in the rooms. But other than these items, this hotel is really at the highest end and I highly recommend. – CrayolaLife from Hong Kong

Yong

with Partner

10.0

/10

Reviewed 685 week(s) ago

Hotels.com verified review

We stayed for 2 nights, with an early check-in (before 12 o'clock) , and a late check-out (6pm). Cost less than RMB 60 to get to the hotel by taxi from the airport. This hotel is certainly not famous for its sand beach, as it is quite a small one. We did bring along our snorkeling kits to enjoy a bit of fun chasing the fish (there are snorkeling kits, and kayaks for rental). Services have been up to standard as we expected (free bottle of water, fruits, transport within the hotel). Only downside is the public toilets within the hotel is poorly maintained and smell badly sometimes, and the wifi cost RMB100/day and its signal is pretty weak inside the room.

Katya

10.0

/10

Reviewed 707 week(s) ago

Hotels.com verified review

Grand facility, really good staff. English sometimes was a struggle though. Fresh restaurant is magnificent, i ended up having 3 of my 4 dinners there. Other restaurants are good too. Beach is ok but small, pools are plenty and variable

Number of reviews per page

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Disclaimer

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