8.8
/10
Very Good
392 reviews

What Guests Say About Their Stay

Tash Dahye

10.0
/ 10
Amazing hotel. I really enjoyed this luxury hotel. Will stay here again next time I come to guangzhou.

Vincent WK

10.0
/ 10
The stay was to celebrate our 20th wedding anniversary, thank to Sandy & the Welcome Experience Team for decorating the room, catering my requests on room's view and check out preference. Plus their sweet treat. All of them made our stay at W a pleasant and memorable moment!

Livia

10.0
/ 10
My stay at the W Hotel was nothing short of wonderful. The hotel itself is spotlessly clean, beautifully designed, and located in a prime area surrounded by fantastic restaurants and a great mall, making it incredibly convenient for dining and shopping. From the moment I arrived, the staff was friendly, welcoming, and genuinely attentive every single day. A special shout-out to Clark, who went above and beyond to help my friend who had accidentally arrived at the wrong airport. His kindness and professionalism truly made a stressful situation so much easier — we are incredibly grateful! The food was absolutely delicious, and the live music added such a fun and vibrant atmosphere to our evenings. Every meal felt special, and every detail was thoughtfully handled. Overall, the W Hotel exceeded all expectations. I highly recommend it to anyone looking for a luxurious, comfortable, and memorable experience. I can’t wait to return next year!
In the Area
See Map
26 Xian Cun Road, Pearl River New Town, Tianhe District, Tianhe Qu, Guangzhou, Guangdong, China, 510623

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
W Guangzhou is located in area / city Guangzhou CBD. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around W Guangzhou

26 Xian Cun Road, Pearl River New Town, Tianhe District, Tianhe Qu, Guangzhou, Guangdong, China, 510623
Discover More Places
Lobby W Guangzhou
Lobby 2 W Guangzhou

Discover More About W Guangzhou

Discover the Vibrant Heart of Guangzhou at W Guangzhou

Welcome to W Guangzhou, a premier destination that perfectly blends cutting-edge design with unparalleled comfort, right in the heart of Guangdong's dynamic capital. If you're seeking an unforgettable stay that immerses you in the city's pulse while offering a sanctuary of modern luxury, look no further. W Guangzhou is more than just a hotel; it's an experience designed to ignite your senses and elevate your journey. Room rates at W Guangzhou start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

W Guangzhou Location

Nestled in the bustling Tianhe District, W Guangzhou places you at the epicentre of Guangzhou's commercial and cultural hub. Located at 26 Xian Cun Road, Pearl River New Town, Tianhe District, Tianhe Qu, Guangzhou, Guangdong, China, 510623, the hotel is approximately 45 minutes from Guangzhou Baiyun International Airport and a mere 10-minute walk from the nearest metro station, providing seamless access to the entire city. This prime location means you're just moments away from a vibrant café culture, exclusive shopping precincts, and a plethora of entertainment options, making it ideal for both business travellers and holidaymakers looking to explore. Imagine stepping out and being surrounded by the energy of one of China's most exciting cities, with easy access to everything you need.

W Guangzhou Facilities & Services

Facilities for guests at W Guangzhou are designed to cater to every need, ensuring a stay that is both relaxing and invigorating. *

State-of-the-art Fitness Centre:

Equipped with the latest cardio and weight-training machines, open 24/7. *

Indoor Swimming Pool:

A tranquil oasis for a refreshing dip, open daily from 6:00 AM to 10:00 PM. Access is complimentary for hotel guests. *

AWAY® Spa:

Indulge in a range of rejuvenating treatments and massages. Treatments start from approximately AUD $120, with operating hours from 10:00 AM to 10:00 PM. *

Business Centre:

Offering comprehensive services including printing, copying, and secretarial support. *

Complimentary Wi-Fi:

Stay connected throughout the hotel premises. *

On-site Parking:

Secure parking is available for guests at a daily rate of approximately AUD $30. *

Concierge Services:

Our dedicated team is available 24/7 to assist with bookings, recommendations, and any special requests.

W Guangzhou Room Types

Discover a diverse range of accommodation options, with room types of W Guangzhou designed to suit every preference. Whether you're travelling solo, as a couple, or with family, you'll find a space that feels like your own. *

Spectacular Room:

Offering stunning city views, these rooms are non-smoking and feature a luxurious bathtub. *

Wonderful Room:

Similar to the Spectacular Room, these also boast city vistas and include a bathtub, ensuring a comfortable and stylish stay. *

Fantastic Suite:

For those seeking extra space and elevated amenities, the Fantastic Suite provides expansive living areas and premium views, complete with a bathtub. *

Mega Suite:

A step up in luxury, the Mega Suite offers sophisticated design, ample space, and a relaxing bathtub, perfect for discerning travellers. *

Extreme WOW Suite:

The pinnacle of indulgence, this suite provides unparalleled luxury, breathtaking views, and all the amenities you could desire, including a lavish bathtub. All rooms at W Guangzhou are strictly non-smoking to ensure a fresh and pleasant environment for all guests. While we do not currently offer pet-friendly rooms, we are happy to discuss specific needs for service animals.

W Guangzhou Dining & Restaurants

Embark on a culinary journey at W Guangzhou, where exceptional dining experiences await. From artisanal breakfasts to sophisticated evening cocktails, our venues offer a taste of Guangzhou's vibrant food scene. *

YUZU:

Experience exquisite Japanese cuisine with a modern twist. Enjoy fresh sushi, sashimi, and innovative hot dishes. Estimated price per person for dinner is approximately AUD $80-$120. Open for dinner from 6:00 PM to 10:00 PM. *

IRISH PUB:

A relaxed setting for classic pub fare and a wide selection of local and international beers. Estimated price per person for a meal is approximately AUD $40-$60. Open daily from 12:00 PM to 1:00 AM. *

THE KITCHEN TABLE:

Offering a diverse international buffet with live cooking stations, perfect for breakfast, lunch, and dinner. Estimated price per person for the buffet is approximately AUD $50-$70. Open daily from 6:30 AM to 10:30 PM. *

WOOBAR:

The hotel's signature bar, offering creative cocktails, fine wines, and a chic atmosphere for evening gatherings. Open daily from 5:00 PM to 1:00 AM.

W Guangzhou Nearby Attractions and Activities

Immerse yourself in the rich culture and vibrant energy of Guangzhou with these nearby attractions and activities. *

Canton Tower:

An iconic landmark offering breathtaking panoramic views of the city, especially stunning at night. *

Shamian Island:

A historic island with European-style architecture, perfect for a leisurely stroll and a glimpse into Guangzhou's colonial past. *

Yuexiu Park:

The largest park in Guangzhou, home to the Five-Ram Sculpture, a symbol of the city, and offers beautiful gardens and historical sites. *

Beijing Road Pedestrian Street:

A bustling shopping district where you can find everything from high-end brands to local souvenirs, with ancient road foundations preserved beneath the modern shops. *

Guangdong Museum:

Explore the rich history and diverse culture of Guangdong province through its extensive collections of art, history, and natural science. If you are looking for other activities around W Guangzhou, check out the best deals on Traveloka: Recommended activities in Guangzhou!

How to Get to W Guangzhou from the Airport

Navigating your journey from Guangzhou Baiyun International Airport to W Guangzhou is straightforward, with several convenient options available. Understanding how to get to W Guangzhou ensures a smooth start to your stay. *

Airport Express Bus:

Several airport bus routes connect the airport to various points in the city. Route 3 is a popular choice, with stops relatively close to the hotel. The journey typically takes around 60-90 minutes and costs approximately AUD $10-$15. *

Metro:

The Guangzhou Metro system is efficient and cost-effective. Take Line 3 from the airport towards Tianhe Coach Terminal and transfer to Line 5 at Guangzhou South Railway Station, alighting at Zhujiang New Town Station, which is a short walk from the hotel. The total journey time is about 70-90 minutes, costing around AUD $5-$8. *

Taxi/Ride-hailing Service:

Metered taxis and ride-hailing services are readily available at the airport. This is the most convenient option, offering a direct route to the hotel. The journey typically takes 45-60 minutes, depending on traffic, and will cost approximately AUD $40-$60. *

Hotel Private Transfer:

For ultimate convenience and comfort, W Guangzhou can arrange a private airport transfer service. This premium option ensures a seamless arrival directly to the hotel lobby. Please contact the hotel in advance to arrange this service, with prices starting from approximately AUD $100. For more information on pre-booking, explore airport transfer services.

Summary of Why You Should Choose to Stay at W Guangzhou

Choosing W Guangzhou means opting for an exceptional stay that combines luxury, convenience, and vibrant city living. With its prime location in Tianhe District, world-class facilities, and diverse dining options, W Guangzhou offers an unforgettable experience. *

Prime Location:

Situated in the heart of Guangzhou's business and entertainment district, with easy access to public transport and major attractions. *

Luxurious Accommodations:

Stylish and well-appointed rooms and suites offering comfort and breathtaking city views. *

Exceptional Dining:

A variety of on-site restaurants and bars serving international and local cuisines. *

Comprehensive Facilities:

From a state-of-the-art fitness centre and spa to business amenities, all your needs are catered for. *

Unmatched Service:

Dedicated staff committed to providing a warm, welcoming, and professional experience. Discover the best of Guangzhou by booking your stay at W Guangzhou. Check Room availability at W Guangzhou and secure your preferred dates today. For incredible deals and a seamless booking process, choose Traveloka. Book budget hotels in Guangdong and Easily book domestic and international flights at low prices with Traveloka.

All facilities in W Guangzhou

Bar, Cafe and Lounge W Guangzhou
Bar, Cafe and Lounge
Entertainment Facility W Guangzhou
Entertainment Facility
Functional Hall W Guangzhou
Functional Hall
Common Space W Guangzhou
Common Space
Lobby W Guangzhou
Lobby

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Business facilities
  • Conference rooms
  • Computer station

Things to Do

  • Indoor pool
  • Entertainment for adults
  • Spa
  • Garden
  • Health club

Food and Drinks

  • Vegetarian meal
  • Poolside bar
  • Breakfast

General

  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Elevator
  • Smoke-free area
  • Safety deposit box

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Transportation

  • Limo or town car service
  • Airport transfer

Accessibilty

  • Accessible bathroom
  • Accessible path of travel

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in W Guangzhou

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

Pets

Service Animals Not Allowed

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1500.00 per night
  • Service fee: CNY 16.6 per night

We have included all charges provided to us by the property.

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott), LGBTQIA+ friendly, No cribs (infant beds) available
  • Fee for buffet breakfast: approximately CNY 262 for adults and CNY 131 for children
  • Fee for in-room wired internet: CNY 90 per day (rates may vary)
  • Airport shuttle fee: CNY 700 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 466.4 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at W Guangzhou
317
Number of floors in W Guangzhou
30
Another facilities in W Guangzhou
Laundry service, Multilingual staff, Wedding service, Luggage storage, 24-hour Receptionist

Frequently asked questions about W Guangzhou

What are available facilities at W Guangzhou?
There are top facilites at W Guangzhou such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at W Guangzhou?
The standard check-in time at W Guangzhou is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does W Guangzhou provide breakfast?
Yes, W Guangzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of W Guangzhou?
W Guangzhou has a 5.0-star rating.
How many floors does W Guangzhou have?
W Guangzhou has 30.
See All

W Guangzhou reviews and ratings

Overall Ratings & Reviews W Guangzhou

Traveloka (5)
Other sources (387)
8.8
Very Good
From 387 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews W Guangzhou

Number of reviews per page
20
40
Top reviews
Tash Dahye
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Amazing hotel. I really enjoyed this luxury hotel. Will stay here again next time I come to guangzhou.
Ivy
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room was big. Service good
Hsin Yi
icon-Leisure
Leisure
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

刚进厕所看到洗手台下有卫生纸纸屑,两个漱口杯杯底都是白的,五星级酒店不应该是这样的。除此以外,工作人员都非常友善
Vincent WK
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The stay was to celebrate our 20th wedding anniversary, thank to Sandy & the Welcome Experience Team for decorating the room, catering my requests on room's view and check out preference. Plus their sweet treat. All of them made our stay at W a pleasant and memorable moment!
Jiantao
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Very luxurious
Livia
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

My stay at the W Hotel was nothing short of wonderful. The hotel itself is spotlessly clean, beautifully designed, and located in a prime area surrounded by fantastic restaurants and a great mall, making it incredibly convenient for dining and shopping. From the moment I arrived, the staff was friendly, welcoming, and genuinely attentive every single day. A special shout-out to Clark, who went above and beyond to help my friend who had accidentally arrived at the wrong airport. His kindness and professionalism truly made a stressful situation so much easier — we are incredibly grateful! The food was absolutely delicious, and the live music added such a fun and vibrant atmosphere to our evenings. Every meal felt special, and every detail was thoughtfully handled. Overall, the W Hotel exceeded all expectations. I highly recommend it to anyone looking for a luxurious, comfortable, and memorable experience. I can’t wait to return next year!
Read More
Vladlen
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Very polite staff. A feeling of care and comfort.
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

First time staying here. Location was good. The only thing disappointing is the breakfast. For such a big lux hotel the breakfast was rather disappointing..
David
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The room smells horrible, and the room is dirty and sticky on the floor. Our whole family after shower got eye infection immediately, the shower head must be contaminated. The staffs are very confused, so the check in process is very messy. Cant believe this for a 5 star hotel
Geena
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Exotic decorations and Vibes
Keba
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

My stay at the **W Guangzhou** was nothing short of amazing. From the moment I arrived, I was captivated by the hotel's stunning design—modern, luxurious, and full of vibrant energy. The rooms were beautifully appointed with high-end amenities, and the skyline views were breathtaking. What truly set this hotel apart was the **incredible staff**, who went above and beyond to make my stay memorable. A special shout-out to **Clark**, who was an absolute hero during my visit. When I accidentally left my phone in a taxi, Clark sprang into action, coordinating with the driver and ensuring its safe return. His professionalism, kindness, and dedication were truly outstanding. Beyond that, every interaction with the team was warm and welcoming, from the front desk to the restaurant staff. The dining options were fantastic, and the overall atmosphere was both chic and comfortable. If you're looking for a **5-star experience with heart**, the W Guangzhou is the place to be. I can’t wait to return!
Read More
Jatinder Iqbal
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Very nice property .
Nanayaa
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

My stay at the W was disappointing and fell far below expectations. Upon arrival, we checked in and we were given a room with a strong cigarette odor, though staff promptly moved us after we complained. The hotel’s eclectic design—an odd mix of modern and traditional—was poorly executed, with dim lighting throughout, except in the breakfast area. Several areas, including hallways and the elevator, showed signs of neglect, such as peeling walls. The elevator featured a bizarre video of painted lips synced to sensual music, creating an uncomfortable, brothel-like atmosphere. The breakfast was subpar, offering limited options, and hygiene was a concern—a staff member sneezed openly near the food. One night, I found a dying cockroach in the bathroom, and although cleaners had serviced the room by the time we returned the next day, the insect remained until I reported it again. Housekeeping was generally lazy, failing to remove room service leftovers or properly dust. The bathtub and fixtures were also in poor condition. Overall, the experience did not match the price point and left much to be desired.
Read More
Kin
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

No
samuel
icon-Business
Business
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

funky, good location
Abdulhameed
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Very quite room , wide and clean
Ahmed
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Comfortable, quite and clean
zancong
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

👍
yanru
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Amazing staff! From handling our packages to assisting us with local apps, they were incredibly accommodating and helpful, making our stay exceptional. After I had left something behind at the hotel, they kindly offered to send it back and kept in touch to ensure the best way to return it. Such kind and amazing people! A special thanks to Steven 吴一超 for his excellent service. I will definitely stay here again on my next visit.
Read More
Haneen J
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

The staff at W were extremely helpful and courteous. The bed was one of the most comfortable beds I ever slept in. The food was delicious
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 W Guangzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews W Guangzhou

Traveloka (5)
Other sources (387)
8.8
Very Good
From 387 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews W Guangzhou

Number of reviews per page
20
40
Top reviews
Tash Dahye
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Amazing hotel. I really enjoyed this luxury hotel. Will stay here again next time I come to guangzhou.
Ivy
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room was big. Service good
Hsin Yi
icon-Leisure
Leisure
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

刚进厕所看到洗手台下有卫生纸纸屑,两个漱口杯杯底都是白的,五星级酒店不应该是这样的。除此以外,工作人员都非常友善
Vincent WK
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The stay was to celebrate our 20th wedding anniversary, thank to Sandy & the Welcome Experience Team for decorating the room, catering my requests on room's view and check out preference. Plus their sweet treat. All of them made our stay at W a pleasant and memorable moment!
Jiantao
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Very luxurious
Livia
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

My stay at the W Hotel was nothing short of wonderful. The hotel itself is spotlessly clean, beautifully designed, and located in a prime area surrounded by fantastic restaurants and a great mall, making it incredibly convenient for dining and shopping. From the moment I arrived, the staff was friendly, welcoming, and genuinely attentive every single day. A special shout-out to Clark, who went above and beyond to help my friend who had accidentally arrived at the wrong airport. His kindness and professionalism truly made a stressful situation so much easier — we are incredibly grateful! The food was absolutely delicious, and the live music added such a fun and vibrant atmosphere to our evenings. Every meal felt special, and every detail was thoughtfully handled. Overall, the W Hotel exceeded all expectations. I highly recommend it to anyone looking for a luxurious, comfortable, and memorable experience. I can’t wait to return next year!
Read More
Vladlen
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Very polite staff. A feeling of care and comfort.
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

First time staying here. Location was good. The only thing disappointing is the breakfast. For such a big lux hotel the breakfast was rather disappointing..
David
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The room smells horrible, and the room is dirty and sticky on the floor. Our whole family after shower got eye infection immediately, the shower head must be contaminated. The staffs are very confused, so the check in process is very messy. Cant believe this for a 5 star hotel
Geena
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Exotic decorations and Vibes
Keba
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

My stay at the **W Guangzhou** was nothing short of amazing. From the moment I arrived, I was captivated by the hotel's stunning design—modern, luxurious, and full of vibrant energy. The rooms were beautifully appointed with high-end amenities, and the skyline views were breathtaking. What truly set this hotel apart was the **incredible staff**, who went above and beyond to make my stay memorable. A special shout-out to **Clark**, who was an absolute hero during my visit. When I accidentally left my phone in a taxi, Clark sprang into action, coordinating with the driver and ensuring its safe return. His professionalism, kindness, and dedication were truly outstanding. Beyond that, every interaction with the team was warm and welcoming, from the front desk to the restaurant staff. The dining options were fantastic, and the overall atmosphere was both chic and comfortable. If you're looking for a **5-star experience with heart**, the W Guangzhou is the place to be. I can’t wait to return!
Read More
Jatinder Iqbal
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Very nice property .
Nanayaa
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

My stay at the W was disappointing and fell far below expectations. Upon arrival, we checked in and we were given a room with a strong cigarette odor, though staff promptly moved us after we complained. The hotel’s eclectic design—an odd mix of modern and traditional—was poorly executed, with dim lighting throughout, except in the breakfast area. Several areas, including hallways and the elevator, showed signs of neglect, such as peeling walls. The elevator featured a bizarre video of painted lips synced to sensual music, creating an uncomfortable, brothel-like atmosphere. The breakfast was subpar, offering limited options, and hygiene was a concern—a staff member sneezed openly near the food. One night, I found a dying cockroach in the bathroom, and although cleaners had serviced the room by the time we returned the next day, the insect remained until I reported it again. Housekeeping was generally lazy, failing to remove room service leftovers or properly dust. The bathtub and fixtures were also in poor condition. Overall, the experience did not match the price point and left much to be desired.
Read More
Kin
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

No
samuel
icon-Business
Business
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

funky, good location
Abdulhameed
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Very quite room , wide and clean
Ahmed
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Comfortable, quite and clean
zancong
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

👍
yanru
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Amazing staff! From handling our packages to assisting us with local apps, they were incredibly accommodating and helpful, making our stay exceptional. After I had left something behind at the hotel, they kindly offered to send it back and kept in touch to ensure the best way to return it. Such kind and amazing people! A special thanks to Steven 吴一超 for his excellent service. I will definitely stay here again on my next visit.
Read More
Haneen J
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

The staff at W were extremely helpful and courteous. The bed was one of the most comfortable beds I ever slept in. The food was delicious
Number of reviews per page
20
40