W Suzhou

Hotels
9.0
/10
Exceptional
95 reviews

What Guests Say About Their Stay

Sophia

10.0
/ 10
It was so nice and service was amazing. Only complaint was that the room lighting was very dim. Hard to get good lighting in front of the mirrors and sometimes hard to see when I needed to do work

Verified traveler

10.0
/ 10
It was Amazing. Excellent service, friendly staffs. I am highly recommend for this W Hotel in Suzhou.

Bernie

10.0
/ 10
An extraordinary stay. Suzhou is amazing and we picked a great place to enjoy it during Dragon Boat holidays. The recently opened dining experience on 37 floor was incredible. View of Suzhou lakes amazing as was the food and cocktails. So fresh and yummy. Staff service so good at all times. Perfection. Loved it.
In the Area
See Map
Building 7 Suzhou Center, corner of Xinggang Avenue and Suhui Road, Wuzhong Qu, Suzhou, Jiangsu, China, 215021

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
W Suzhou is located in area / city Wuzhong Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around W Suzhou

Building 7 Suzhou Center, corner of Xinggang Avenue and Suhui Road, Wuzhong Qu, Suzhou, Jiangsu, China, 215021
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Exterior W Suzhou
Exterior 2 W Suzhou

Discover More About W Suzhou

General


In Suzhou (Suzhou Industrial Park)

Location


Located in Suzhou (Suzhou Industrial Park), W Suzhou is within a 15-minute walk of Suzhou Center Mall and Jinji Lake. This luxury hotel is 3.2 mi (5.1 km) from Suzhou University and 3.7 mi (5.9 km) from Suzhou Culture and Arts Center.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Gate to the East - 0.4 km / 0.2 mi
Suzhou Center Mall - 1 km / 0.6 mi
Jinji Lake - 1 km / 0.6 mi
In City Shopping Mall - 2.3 km / 1.4 mi
Dushu Lake - 2.9 km / 1.8 mi
Fengmen Street - 3.7 km / 2.3 mi
Suzhou City Moat - 4 km / 2.5 mi
Suzhou Culture and Arts Center - 4.2 km / 2.6 mi
Couple's Retreat Garden - 4.5 km / 2.8 mi
Classical Gardens of Suzhou - 4.5 km / 2.8 mi
Suzhou Pingtan Museum - 4.5 km / 2.8 mi
Cangjie Street - 4.7 km / 2.9 mi
Pingjiang Road - 4.8 km / 3 mi
Suzhou International Expo Center - 4.8 km / 3 mi
Yuanrong Times Square - 5 km / 3.1 mi

The nearest airports are:
Wuxi (WUX-Shuofang) - 43.9 km / 27.3 mi
Hongqiao International Airport (SHA) - 85.1 km / 52.9 mi

The preferred airport for W Suzhou is Hongqiao International Airport (SHA).

Facilities


Relax and unwind with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a 24-hour health club, an indoor pool, and a steam room. Additional features at this hotel include complimentary wireless internet access, concierge services, and shopping on site.

Business Facilities


Featured amenities include complimentary wired internet access, express check-out, and complimentary newspapers in the lobby. Planning an event in Suzhou? This hotel has 8751 square feet (813 square meters) of space consisting of a conference center and 7 meeting rooms.

Dining


Enjoy Mediterranean cuisine at SOL37, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Rooms


Make yourself at home in one of the 379 individually decorated guestrooms, featuring minibars and LED televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

All facilities in W Suzhou

Bar, Cafe and Lounge W Suzhou
Bar, Cafe and Lounge
Swimming Pool W Suzhou
Swimming Pool
Entertainment Facility W Suzhou
Entertainment Facility
Fitness Center W Suzhou
Fitness Center
Functional Hall W Suzhou
Functional Hall

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Shops
  • Indoor pool
  • Garden
  • Fitness center
  • Shops
  • Health club
  • Spa
  • Steam room

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Parking
  • Smoke-free area

Accessibilty

  • Braille or raised signage
  • Accessible parking
  • Accessible path of travel

Food and Drinks

  • Vegetarian meal
  • Breakfast

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Banquet
  • Terrace

Business Facilities

  • Conference center
  • Conference rooms

Transportation

  • Garage

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in W Suzhou

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 12:00
Check-out:
Before 12:00

Pets

Pets Not Allowed

Additional Policy

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott), LGBTQIA+ friendly
  • Fee for buffet breakfast: approximately CNY 198 per person
  • Rollaway bed fee: CNY 350 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 12:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at W Suzhou
379
Number of floors in W Suzhou
38
Another facilities in W Suzhou
Laundry service, Multilingual staff, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked questions about W Suzhou

What are available facilities at W Suzhou?
There are top facilites at W Suzhou such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at W Suzhou?
The standard check-in time at W Suzhou is starting from 15:00 - 12:00 while the latest check-out time is at Before 12:00
Does W Suzhou provide breakfast?
Yes, W Suzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of W Suzhou?
W Suzhou has a 5.0-star rating.
How many floors does W Suzhou have?
W Suzhou has 38.
See All

W Suzhou reviews and ratings

9.0
Exceptional
From 95 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews W Suzhou

Number of reviews per page
20
40
Top reviews
Sophia
icon-Business
Business
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

It was so nice and service was amazing. Only complaint was that the room lighting was very dim. Hard to get good lighting in front of the mirrors and sometimes hard to see when I needed to do work
Pansy
8.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Conveyance of the location
Tao
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Excellent
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 103 week(s) ago

Hotels.com verified review

It was Amazing. Excellent service, friendly staffs. I am highly recommend for this W Hotel in Suzhou.
Ran
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

Nice hotel. Unique designed lobby and lounge. Spacious rooms. The staff require a bit more training on check in and out,
Mark
icon-Business
Business
6.0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

Person who checked us in was a disaster while I tried to check myself in as well as two other colleagues. The other two parties ended up in the wrong rooms and had to change. I had explained this to him clearly but he was going way too fast and not listening. Further, no cream in the container in the bathroom (a pain to call for more). Also, I expected more from the breakfast buffet in terms of fresh pastries. I had a day old croissant, which I did not expect from the W brand. I also felt the staff was not that attentive in this restaurant. The staff at the Chinese food restaurant on an upper floor the night before had been great.
Read More
Bernie
10.0
/10
Reviewed 152 week(s) ago

Expedia Group verified review

An extraordinary stay. Suzhou is amazing and we picked a great place to enjoy it during Dragon Boat holidays. The recently opened dining experience on 37 floor was incredible. View of Suzhou lakes amazing as was the food and cocktails. So fresh and yummy. Staff service so good at all times. Perfection. Loved it.
Dashan
icon-Business
Business
8.0
/10
Reviewed 167 week(s) ago

Expedia Group verified review

Unbeatable location right next to the Oriental Gate and connected, walkable access to shopping malls and the lakeside. Hotel lobby is grand and fun. Staffs are helpful, friendly, and caring. Rooms are definitely hi-tech and hip - the giant moon-shaped accent light sets the tone. Scene-setting lights and full automated toilet. Bathtub is huge and bath salt is provided. Great vibe for a night out! However not so much if you had to work - the desk area wasn't well lit, and the chair was definitely not comfortable for work. This might be a me problem tho - not a hotel for work anyways! Also worth highlighting that each room comes with a proper HEPA air purifier, great for those who are COVID-concerned. Unfortunately the room for my first night stay had some plumbing issues (smelled bad), and some lighting/frosted glass didn't work properly. The staff were extremely caring and moved me to a different room for the rest of the stay. Really appreciated their help.
Read More
Chloe
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 267 week(s) ago

Hotels.com verified review

Feels like family when arriving here. The service is fantastic, location is perfect, views are to die for and the breakfast and brunch are delicious!
Janet
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 275 week(s) ago

Hotels.com verified review

Love my stay. It was perfect. Super comfortable and clean.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 286 week(s) ago

Expedia Group verified review

In room coffee (French press) is a mess and below expectations for such upscale hotel room
Andy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 304 week(s) ago

Hotels.com verified review

Very good location and very nice service
sabrina
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 334 week(s) ago

Hotels.com verified review

As usual very good
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 335 week(s) ago

Expedia Group verified review

The interior design was amazing especially the bathroom, really relaxing bathtub with music ... the bed was great too. I don’t have anything which I dislike... and Overall was satisfied with everything.. The location was great too which connects to a Suzhou Centre n have metro n lost of restaurants.
NEBruno
icon-Business
Business
10.0
/10
Reviewed 336 week(s) ago

Expedia Group verified review

Exceptionally clean, modern, great amenities. The staff was very friendly and always eager to help.
Kin Wah Thomas
icon-Business
Business
6.0
/10
Reviewed 351 week(s) ago

Hotels.com verified review

I was offering free breakfast during check-in on 29 Aug 2019. I went to take breakfast on 31 Aug (Sat) in TORO LOCO. However the waitress couldn't find my record of having free breakfast, so I tell her to check my free offering from your computer system. Ridiculously that she keeps on asking me the name of the check in-receptionist :( ? what? The waitress name is called Eva in TORO LOCO! Poor training, stupid response to customer!
Read More
Joe
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 351 week(s) ago

Expedia Group verified review

Hotel is great. Management is very good. Service still needs to be improved.
M.M
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 367 week(s) ago

Expedia Group verified review

It was disappointing that the power supply of the hair dryer was broken.
P
10.0
/10
Reviewed 394 week(s) ago

Expedia Group verified review

We were very lucky and got upgraded to a very nice suite. Only wish the windows were clean on the outside so I can take better photos of the sunrise and the lake.
sandy
10.0
/10
Reviewed 400 week(s) ago

Expedia Group verified review

Very comfortable, automatic toilet with heated seat. Good bar and restaurants
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 W Suzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 95 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews W Suzhou

Number of reviews per page
20
40
Top reviews
Sophia
icon-Business
Business
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

It was so nice and service was amazing. Only complaint was that the room lighting was very dim. Hard to get good lighting in front of the mirrors and sometimes hard to see when I needed to do work
Pansy
8.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Conveyance of the location
Tao
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Excellent
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 103 week(s) ago

Hotels.com verified review

It was Amazing. Excellent service, friendly staffs. I am highly recommend for this W Hotel in Suzhou.
Ran
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

Nice hotel. Unique designed lobby and lounge. Spacious rooms. The staff require a bit more training on check in and out,
Mark
icon-Business
Business
6.0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

Person who checked us in was a disaster while I tried to check myself in as well as two other colleagues. The other two parties ended up in the wrong rooms and had to change. I had explained this to him clearly but he was going way too fast and not listening. Further, no cream in the container in the bathroom (a pain to call for more). Also, I expected more from the breakfast buffet in terms of fresh pastries. I had a day old croissant, which I did not expect from the W brand. I also felt the staff was not that attentive in this restaurant. The staff at the Chinese food restaurant on an upper floor the night before had been great.
Read More
Bernie
10.0
/10
Reviewed 152 week(s) ago

Expedia Group verified review

An extraordinary stay. Suzhou is amazing and we picked a great place to enjoy it during Dragon Boat holidays. The recently opened dining experience on 37 floor was incredible. View of Suzhou lakes amazing as was the food and cocktails. So fresh and yummy. Staff service so good at all times. Perfection. Loved it.
Dashan
icon-Business
Business
8.0
/10
Reviewed 167 week(s) ago

Expedia Group verified review

Unbeatable location right next to the Oriental Gate and connected, walkable access to shopping malls and the lakeside. Hotel lobby is grand and fun. Staffs are helpful, friendly, and caring. Rooms are definitely hi-tech and hip - the giant moon-shaped accent light sets the tone. Scene-setting lights and full automated toilet. Bathtub is huge and bath salt is provided. Great vibe for a night out! However not so much if you had to work - the desk area wasn't well lit, and the chair was definitely not comfortable for work. This might be a me problem tho - not a hotel for work anyways! Also worth highlighting that each room comes with a proper HEPA air purifier, great for those who are COVID-concerned. Unfortunately the room for my first night stay had some plumbing issues (smelled bad), and some lighting/frosted glass didn't work properly. The staff were extremely caring and moved me to a different room for the rest of the stay. Really appreciated their help.
Read More
Chloe
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 267 week(s) ago

Hotels.com verified review

Feels like family when arriving here. The service is fantastic, location is perfect, views are to die for and the breakfast and brunch are delicious!
Janet
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 275 week(s) ago

Hotels.com verified review

Love my stay. It was perfect. Super comfortable and clean.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 286 week(s) ago

Expedia Group verified review

In room coffee (French press) is a mess and below expectations for such upscale hotel room
Andy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 304 week(s) ago

Hotels.com verified review

Very good location and very nice service
sabrina
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 334 week(s) ago

Hotels.com verified review

As usual very good
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 335 week(s) ago

Expedia Group verified review

The interior design was amazing especially the bathroom, really relaxing bathtub with music ... the bed was great too. I don’t have anything which I dislike... and Overall was satisfied with everything.. The location was great too which connects to a Suzhou Centre n have metro n lost of restaurants.
NEBruno
icon-Business
Business
10.0
/10
Reviewed 336 week(s) ago

Expedia Group verified review

Exceptionally clean, modern, great amenities. The staff was very friendly and always eager to help.
Kin Wah Thomas
icon-Business
Business
6.0
/10
Reviewed 351 week(s) ago

Hotels.com verified review

I was offering free breakfast during check-in on 29 Aug 2019. I went to take breakfast on 31 Aug (Sat) in TORO LOCO. However the waitress couldn't find my record of having free breakfast, so I tell her to check my free offering from your computer system. Ridiculously that she keeps on asking me the name of the check in-receptionist :( ? what? The waitress name is called Eva in TORO LOCO! Poor training, stupid response to customer!
Read More
Joe
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 351 week(s) ago

Expedia Group verified review

Hotel is great. Management is very good. Service still needs to be improved.
M.M
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 367 week(s) ago

Expedia Group verified review

It was disappointing that the power supply of the hair dryer was broken.
P
10.0
/10
Reviewed 394 week(s) ago

Expedia Group verified review

We were very lucky and got upgraded to a very nice suite. Only wish the windows were clean on the outside so I can take better photos of the sunrise and the lake.
sandy
10.0
/10
Reviewed 400 week(s) ago

Expedia Group verified review

Very comfortable, automatic toilet with heated seat. Good bar and restaurants
Number of reviews per page
20
40