City Inn Express Hotel

The place was a dump! There was no toiletries or tea or coffee making facilities or even remote for TV in the room. You couldn't fully shut the windows and the view was of the roofs of nearby buildings. There was supposed to be a TV in the room, but no remote! There was a screw sticking out of one of the drawers and there was just a bottomless pit of a hole in the sink with all water being like warm regardless of which way you turned the taps or now long you left it for. With regards to the tap, there was permanently spray coming from the tap so everything got wet whilst I was using it and the pressure was constantly fluctuating. There was also the shower that was so tiny I could barely get in let alone move around and the shower head was stuck on the wall facing it so all the water just ran down the walls. And if that wasn't enough I also had hazard warning tape on the tiles in the bathroom near the toilet and the entire bathroom was so small if you leant forward when sitting on the toilet you banged your head on the shower! There was only enough pillows for one each and they were so firm and hard it was like a bag of rocks. The bed was so hard and uncomfortable laying on a plank of wood would have been better! Also due to this I now have a severely bad back. I am also disabled and there was no lift or facilities to help for the disabled. If all that wasn't enough I have been extremely ill since leaving and I know that I have caught something from that hotel! DON'T GO!!!!

The staff were very kind and helpful, the actual hotel isn’t far from the tube transport but it was a bit difficult to find, its right next to a petrol station which helped with locating it, the locking and unlocking of the room door with the key was a bit stiff and the door handle was a bit loose but it still locked and was safe. I would stay again :)

The hotel, is situated in the middle of Hackney. Close to shops restaurants and cafes. Good bus service to local areas .15 minutes from Hackney Central.

While the staff were nice, we were greeted with some hostility as our payment method hadnt gone through on the online booking, however noone from the hotel had attempted to contact us regarding this, so we were unaware this would be a problem as we could pay on arrival according to the website we booked on. We were made to feel as though our booking was at risk because of the payment "issue" and having travelled from up north we were worried we would not be able to find anywhere to stay on short notice. However the situation quickly changed to be that the room wasnt ready because they were too busy (check out is 11 and check in is 3pm so plenty of cleaning time for such a tiny establishment). It felt like an excuse for being behind on cleaning and the blame was conveniently pushed onto us due to the payment method. Very small room, no working lamps, no working tv, terrible water pressure in showers and taps, incredibly hot and no lift available. Staff were friendly though, which is the only saving grace.

We stayed 3 nights, staff were very friendly. Hotel is clean with comfortable beds. Good location, bus stop is round the corner and London Fields overground is a 5 minute walk away and plenty of bars, restaurants and shops nearby.

Terrible, basic ,dirty shower which we chose not to use No tea or coffee making facilities Nowhere to hang clothes up Safety chain o the window was broken The list goes om

Parking instructions lacking

There was a mouse in my room. Overall condition of accomodation was grubby. Would not recommend.

Very dirty rooms. I asked to be moved from the 1st room given due to the layers of dust everywhere. They moved me to another room, which was slightly better but still below par. The room was cold. Hotel very noisy, poor sound proofing. I literally got no sleep. They advertise free parking, but charge £20 per night when you get there. The pictures do not reflect the rooms. They are extremely small. I didn't even want to use the shower. I left at the earliest opportunity in the morning. I slept on top of the bed with towels as they were the only clean thing in the room. I dont usually leave negative reviews, however I was very disappointed with this stay. Although its a budget hotel, there should still be a minimum standard. Only positive is the location is in easy reach of everything.

Super friendly staff. Comfy beds!

Friendly staff and a comfy, clean room with all the basics. Ideal for my one night stay. Good value.

It's fine for the price. Basic but cheap.

Stayed here due to location and carpark (which we were then told was an extra £20). Hotel room was up two flights of stairs (no lift offered). Once entering the room, you could clearly see that this room had not had a thorough clean for a long time…. Even finding a pair of someone else’s dirty underwear under the bed side table. 1 coat hanger, between my husband and I…. but No pole in the wardrobe to hang it on. Some questionable stains all down the backs of the bathroom door, the bin was completely rusty, there was no kettle, or even any cups to pour our own drinks into. Drawers were bashed up, and to top it all off, the view outside the window… at eye level, was a poor homeless persons set up! Not pleasant for either of us! Would I stay here again? Absolutely not.

Arrived only 1 towel in family room mentioned to reception informed they would rectify it, they didn't. Only half a toilet roll available, no tea coffe facilities in room, you could make one down stairs if you wanted to. Bathroom no plug in sink toilet was dirty and tiles held on wall with packing tape Overall it was the worst accommodation i have had the misfortune of using in London

Easily accessible! lovely staff! perfect hotel

The hotel was brilliant for one night stay staff were kind and polite beds were comfortable downside was the kettle and microwave was downstairs

Convenient for everything I went to Hackney for. Friendly staff.

While the room is small it still has two beds, a tv, an on suite bathroom with a shower and a fan, though ours didn't work. Our room got a bit warm but it was small enough that opening a window cooled it down a lot. While the beds aren't incredible they're good enough for a cheap London hotel. My only real issue is the hotel itself is a little tricky to find, it's around a weird bend.

Yes

The same issue as before its cold in the room. Please put on heating when guest arrive. Apart from that i really like it there Thanks