Dolphin Hotel

Hotels
7.2
/10
Pleasant
788 reviews

What Guests Say About Their Stay

maria elizabeth
10.0
/ 10
I had a great stay at the hotel. I stayed for 13 days and never had a problem at the hotel. As mentioned in previous reviews you do hear the rumbling on the trains from the tube since you are close to paddington station. However the building does not shake it is just a light rumbling sound. The building does not shake like you are in an earthquake. So it really is such a non issue I was worried when I read that concern before I came. However now being there it was not bad at all. This hotel as mentioned is very close to paddington station. Paddington station is a great station to catch multiple different trains. Very convenient for travelers to be near this station to get to tourist attractions easily. I am a woman who traveled solo and I never felt unsafe in the area. I walked at night with no concerns. I recommend this hotel great location near a big station paddington. Friendly staff at the desk and good cleaning services provided by housekeeping crew. Also located around good restaurants. Just an fyi for people who might have physical limitations the hotel does not have a lift (elevator) so be ready to lift your luggage up the stairs!
Graham
10.0
/ 10
Good location but does have noise and vibration from the underground. We had no hot water on arrival but this was resolved by morning. Breakfast is a good selection but needs to be kept warm as the toast amd eggs were cold. Room was clean and staff are helpful amd friendly.
William
10.0
/ 10
We stayed for 3 days. Excellent service! Very friendly staff. Super convenient to many places we wanted to see. Thankfully, we were able to walk because there was a stroke going on for the trains and tube which caused grid lock. Definitely would stay there again
In the Area
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32-34 Norfolk Square, Paddington, City of Westminster, Central London, London, England, W2 1RS

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Dolphin Hotel is a hotel is located at City of Westminster. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Dolphin Hotel

32-34 Norfolk Square, Paddington, City of Westminster, Central London, London, England, W2 1RS
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Discover More About Dolphin Hotel

Location


Dolphin Hotel is a hotel is located at City of Westminster.

About Dolphin Hotel

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Dolphin Hotel.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

With all facilities offered, Dolphin Hotel is the right place to stay.

All facilities in Dolphin Hotel

Others Dolphin Hotel
Others

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Tours

Public Facilities

  • Others
  • Smoke-free area
  • Safety deposit box

Connectivity

  • LAN Internet
  • Free WiFi

Food and Drinks

  • Breakfast

General

  • Banquet

Accommodation Policy & General Information in Dolphin Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for continental breakfast: approximately GBP 6.75 for adults and GBP 6.75 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts major credit cards, debit cards, and cash

Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
14:00 - 05:30
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 14:00 - 05:30 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Dolphin Hotel
30
Number of floors in Dolphin Hotel
5
Another facilities in Dolphin Hotel
Luggage storage, Multilingual staff, 24-hour Receptionist, Tours, Others

Frequently asked questions about Dolphin Hotel

What are available facilities at Dolphin Hotel?
There are top facilites at Dolphin Hotel such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Dolphin Hotel?
The standard check-in time at Dolphin Hotel is starting from 14:00 - 05:30 while the latest check-out time is at Before 11:00
Does Dolphin Hotel provide breakfast?
Yes, Dolphin Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Dolphin Hotel?
Dolphin Hotel has a 3.0-star rating.
How many floors does Dolphin Hotel have?
Dolphin Hotel has 5.
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Dolphin Hotel reviews and ratings

Overall Ratings & Reviews Dolphin Hotel

Traveloka (1)
Other sources (787)
7.2
Pleasant
From 787 reviews
Cleanliness

7.6

Room Comfort

6.4

Location

8.8

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
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Traveller Reviews Dolphin Hotel

Number of reviews per page
20
40
Top reviews
maria elizabeth
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had a great stay at the hotel. I stayed for 13 days and never had a problem at the hotel. As mentioned in previous reviews you do hear the rumbling on the trains from the tube since you are close to paddington station. However the building does not shake it is just a light rumbling sound. The building does not shake like you are in an earthquake. So it really is such a non issue I was worried when I read that concern before I came. However now being there it was not bad at all. This hotel as mentioned is very close to paddington station. Paddington station is a great station to catch multiple different trains. Very convenient for travelers to be near this station to get to tourist attractions easily. I am a woman who traveled solo and I never felt unsafe in the area. I walked at night with no concerns. I recommend this hotel great location near a big station paddington. Friendly staff at the desk and good cleaning services provided by housekeeping crew. Also located around good restaurants. Just an fyi for people who might have physical limitations the hotel does not have a lift (elevator) so be ready to lift your luggage up the stairs!
Read More
Andrew
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Breakfast choice was adequate. It was kept topped up, and although busy, provided what was needed. A larger dining area would be better, but they are limited with space. Room and bed were comfortable, but noise from underground trains passing so close underneath was distracting. A good location and hotel for a couple of nights on a budget.
Read More
Daniel
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great location, convenient to host 5 people in one room. Beds we're ok and clean. Breakfast was pretty good considering. Less good: shower was feeble and cold (could just be the time we tried to use it?) and the room was shabby - heavy wear on the bedframes and flooring. Pretty good value overall and we'd use it again, which says everything really.
Read More
Graham
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Good location but does have noise and vibration from the underground. We had no hot water on arrival but this was resolved by morning. Breakfast is a good selection but needs to be kept warm as the toast amd eggs were cold. Room was clean and staff are helpful amd friendly.
Barbara
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nothing fancy, but clean & comfortable. Close to Paddington train station.
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Breakfast was nice continental style with just about anything you could want. I like that it was included as it saves time and money, and that included breakfast is disappearing in this area that was once all b and b’s. Building is old with no lift, but is well maintained and clean. The location is great if you are going to or coming from Heathrow, as the express train goes to Paddington station which is just a block away.
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mandy
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Basic bit dated but price was great and fine for overnight stop .even though it was dated it was clean and actually had a good nights sleep would recomend .
Robert
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very clean and great location.
Jane
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Hotel ideally located for sightseeing in London.
Mina
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great family room
Yvonne
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The staff was not prepared fo the amount of people arriving at once. Rooms were not ready at check-in time, and we had to change for our conferencr in the lobby bathroom.
Brett
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Quiet area but the tumbling of trains can be felt from the Paddington station. Room was adequate and as advertised. Washroom was a bit cramped but definitely functional to use.
Michele
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Fantastic location; close to train station, many shops and restaurants in walking distance, close to Hyde park and Kensington Gardens.
Lesley
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Look for my review previously posted. We were to be staying there Sept 21 - 23 and then the 23 to the 28th. We lasted one night and they advertised it is a superior twin room. What a joke.
Lesley
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

From the second that we arrived at your establishment we were thrown by just how deceiving the photos on expedia.ca were. Those depict a clean and welcoming place to stay. The dolphin hotel is the furthest thing from that. The sight of the stains on the carpet on the stairs and hallwat unsettling at best. We instantly started looking for another place to stay. The heater in the room did not work. There was a heater to plug into the wall that also did not work and had enough dust on the bottom of it for me to know that someone had not used it in years. The glasses in our room were dirt, there was hair in the shower as well. At this point, I would like to be fully refunded. The next step that I will take if that is argued with will be going to the authorities and whatever governing system you have in the city of London over cleanliness and hospitality. This is not a way to run a business. Or charge for people to stay there. I have been to hostels in Thailand that were more sanitary with less bugs. Your staff at the front desk both the night that we checked in in the morning we left were inhospitable and undeserving of a paycheck.
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Neal
icon-Leisure
Leisure
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The bathroom and shower were tiny with horrible water temperature and flow. Everything was old and needs updating. But breakfast was OK.And location was good.
Sharon
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Handy for Paddington. In an old house and I was on 4th floor so there were a lot of stairs, no lift. Not good for mobility issues. Room was fine for one night. Bathroom compact, shower good. Fridge in room buzzed all night. Did not hear outside noise. Staff were helpful and quick. Could leave luggage.
Dale
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent location. Breakfast was okay. Rooms were tiny with double bed only, pushed up against wall. Had to crawl over spouse to get up. Would not recommend double bed room for couple.
Marie
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

A nice pub just down the street for a good meal. Staff helpful.
Andy
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Breakfast was cold, the toast was already done not fresh butter was rock hard , room was a basement very stuffy and hot, tube kept us up all night
Number of reviews per page
20
40

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Others 4 Dolphin Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Dolphin Hotel

Traveloka (1)
Other sources (787)
7.2
Pleasant
From 787 reviews
Cleanliness

7.6

Room Comfort

6.4

Location

8.8

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Dolphin Hotel

Number of reviews per page
20
40
Top reviews
maria elizabeth
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had a great stay at the hotel. I stayed for 13 days and never had a problem at the hotel. As mentioned in previous reviews you do hear the rumbling on the trains from the tube since you are close to paddington station. However the building does not shake it is just a light rumbling sound. The building does not shake like you are in an earthquake. So it really is such a non issue I was worried when I read that concern before I came. However now being there it was not bad at all. This hotel as mentioned is very close to paddington station. Paddington station is a great station to catch multiple different trains. Very convenient for travelers to be near this station to get to tourist attractions easily. I am a woman who traveled solo and I never felt unsafe in the area. I walked at night with no concerns. I recommend this hotel great location near a big station paddington. Friendly staff at the desk and good cleaning services provided by housekeeping crew. Also located around good restaurants. Just an fyi for people who might have physical limitations the hotel does not have a lift (elevator) so be ready to lift your luggage up the stairs!
Read More
Andrew
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Breakfast choice was adequate. It was kept topped up, and although busy, provided what was needed. A larger dining area would be better, but they are limited with space. Room and bed were comfortable, but noise from underground trains passing so close underneath was distracting. A good location and hotel for a couple of nights on a budget.
Read More
Daniel
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great location, convenient to host 5 people in one room. Beds we're ok and clean. Breakfast was pretty good considering. Less good: shower was feeble and cold (could just be the time we tried to use it?) and the room was shabby - heavy wear on the bedframes and flooring. Pretty good value overall and we'd use it again, which says everything really.
Read More
Graham
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Good location but does have noise and vibration from the underground. We had no hot water on arrival but this was resolved by morning. Breakfast is a good selection but needs to be kept warm as the toast amd eggs were cold. Room was clean and staff are helpful amd friendly.
Barbara
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nothing fancy, but clean & comfortable. Close to Paddington train station.
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Breakfast was nice continental style with just about anything you could want. I like that it was included as it saves time and money, and that included breakfast is disappearing in this area that was once all b and b’s. Building is old with no lift, but is well maintained and clean. The location is great if you are going to or coming from Heathrow, as the express train goes to Paddington station which is just a block away.
Read More
mandy
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Basic bit dated but price was great and fine for overnight stop .even though it was dated it was clean and actually had a good nights sleep would recomend .
Robert
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very clean and great location.
Jane
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Hotel ideally located for sightseeing in London.
Mina
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great family room
Yvonne
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The staff was not prepared fo the amount of people arriving at once. Rooms were not ready at check-in time, and we had to change for our conferencr in the lobby bathroom.
Brett
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Quiet area but the tumbling of trains can be felt from the Paddington station. Room was adequate and as advertised. Washroom was a bit cramped but definitely functional to use.
Michele
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Fantastic location; close to train station, many shops and restaurants in walking distance, close to Hyde park and Kensington Gardens.
Lesley
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Look for my review previously posted. We were to be staying there Sept 21 - 23 and then the 23 to the 28th. We lasted one night and they advertised it is a superior twin room. What a joke.
Lesley
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

From the second that we arrived at your establishment we were thrown by just how deceiving the photos on expedia.ca were. Those depict a clean and welcoming place to stay. The dolphin hotel is the furthest thing from that. The sight of the stains on the carpet on the stairs and hallwat unsettling at best. We instantly started looking for another place to stay. The heater in the room did not work. There was a heater to plug into the wall that also did not work and had enough dust on the bottom of it for me to know that someone had not used it in years. The glasses in our room were dirt, there was hair in the shower as well. At this point, I would like to be fully refunded. The next step that I will take if that is argued with will be going to the authorities and whatever governing system you have in the city of London over cleanliness and hospitality. This is not a way to run a business. Or charge for people to stay there. I have been to hostels in Thailand that were more sanitary with less bugs. Your staff at the front desk both the night that we checked in in the morning we left were inhospitable and undeserving of a paycheck.
Read More
Neal
icon-Leisure
Leisure
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The bathroom and shower were tiny with horrible water temperature and flow. Everything was old and needs updating. But breakfast was OK.And location was good.
Sharon
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Handy for Paddington. In an old house and I was on 4th floor so there were a lot of stairs, no lift. Not good for mobility issues. Room was fine for one night. Bathroom compact, shower good. Fridge in room buzzed all night. Did not hear outside noise. Staff were helpful and quick. Could leave luggage.
Dale
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent location. Breakfast was okay. Rooms were tiny with double bed only, pushed up against wall. Had to crawl over spouse to get up. Would not recommend double bed room for couple.
Marie
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

A nice pub just down the street for a good meal. Staff helpful.
Andy
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Breakfast was cold, the toast was already done not fresh butter was rock hard , room was a basement very stuffy and hot, tube kept us up all night
Number of reviews per page
20
40