Kentisbury Grange

A good two day break.

Where do I start. 1. On arrival - there are two signs for 'Reception' but actual 'Reception' on arrival was based in Restaurant facility. When I arrived the Receptionist could not find the key to my room, she searched and searched - she tried to contact her 'boss' but could get no response. I was offered a drink but declined as I had a function to attend. She suggested I leave my luggage and she would put this in my room whilst I was away. She tells me that the Reception is open until 11 p.m. I was told that this problem would be reported to the Boss. On my return later my luggage had remained in the restaurant/bar area. They discovered that the key was still in the Room I was about to occupy. The room did not smell very nice. However I started to unpack thinking it may be a temporary thing! but on further exploration I found that the smell emanated from the bathroom - very stinky - drain problem I am guessing. I reported this and Reception brought some drain cleaner but I knew this wouldn't help so asked to be moved. Again this was to be reported. 3. I moved to another room and was helped with this by the Receptionist - which had a more intricate way of entry and steps leaving to rooms, also above the door I noticed that it displayed an exit in the case of fire - on exploration in the room - the only other door possible for an escape was firmly locked!

The garden room wasin need of a freshen up externally, and internally particularly in the bathroom and shower. The staff were professional and helpful, and breakfast was lovely.

Nice room, great staff, nice food in the restaurant

Neglected room, stains, not clean hotel generally neglected. Restaurant had run out of lots of menu items, car charger hard to find and no lights so very difficult to operate in the dark

Yes

Cleanliness of cottage was great! Breakfast menu was fresh and good selection of breakfast, on dinner was lovely and tasty food, definatley recomend. Staff nice and helpfull.😊 Property Facilities would need improving, lovely grounds and views, but some places (including a few Lodges) are abandoned and would need some invesment to put back in service.

Our Lodge was lovely and clean, our breakfast was delicious and both days the girls on reception/ taking orders were extremely nice and very good.

One night Business stay. Beautiful hotel. Excellent breakfast. Bar staff friendly. Pleasantly surprised by the underfloor heating in the bathroom. Location is a little remote so you will need your own form of transport but i wouldn't let that put you off staying in this lovely hotel

Wow! What an absolutely beautiful place, clean, comfortable, safe, finished to a very high quality, staff were amazing, food was lovely. Literally can't say enough nice things

Lovely room and good breakfast. Ample parking space. Only disappointment was to be told on arrival that the restaurant was not open.........this also happened on my previous visit

Lovely spacious room and beautiful bathroom with wonderful views, very clean,food and service excellent, staff very friendly and professional, this is our second visit and we will definitely return

Excellent breakfast and enjoyed our evening meals too, staff were very accommodating.

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The hotel is beautiful, with lovely grounds, spacious rooms, and a comfortable bed/sofa. The food in the restaurant at dinner and breakfast was delicious. We had a good stay, but there were quite a few negative points. Service was very slow in general in the restaurant and my breakfast was forgotten about entirely. No milk is provided for tea in the rooms, which is frustrating after a long drive! I had also requested a twin room, but was given a double instead with no notification. Staff were generally helpful, despite these downsides, and we had a nice stay overall.

The food was very good and the service excellent

Lovely country retreat with an amazing restaurant.

Excellent room, fantastic views, polite and attentive staff. Excellent value for money. Breakfast and the evening meal was exceptional. The only issue was being woken up 4 times throughout the night of load knocking from the bathroom.. however this would not deter me from staying again..

The grange is surrounded by beautiful countryside, it is quiet , striking property Our room and en-suite were huge and on the ground floor of the original house. There was plenty of parking close to the property. Breakfast was brilliant and nothing was too much trouble. Staff were very welcoming and helpful We stayed in room one , although huge and clean there were a couple of areas that needed attention , the curtains were ripped in places and one had come of the curtain track and the grout in the shower needed cleaning in places. Otherwise the room was spotless

The site of the hotel was excellent, well laid out and well kept. The restaurant staff were very pleasant helpful and efficient. The general house keeping for the hotel rooms was not good for this hotel. There was no attention to detail and gaps in room provisions were too many (no milk, no hand towels)