Macdonald Old England Hotel & Spa

Hotels
8.0
/10
Very Good
1,002 reviews

What Guests Say About Their Stay

Josephine

10.0
/ 10
Such a beautiful hotel , staff were very friendly and the breakfast overlooking the lake was stunning

Alisdair

10.0
/ 10
Lovely hotel with outstanding outlook on the edge of Lake Windermere and in the centre of Bowness.

Shaun

10.0
/ 10
A great hotel in a fantastic location. Our room had a lake view. The spa was also very nice. The hotel is in walking distance to everything you need, including parking.
In the Area
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23 Church Street, Windermere, South Lakeland, Cumbria, England, LA23 3DF

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Macdonald Old England Hotel & Spa is a good choice when you are visiting Windermere. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Macdonald Old England Hotel & Spa

23 Church Street, Windermere, South Lakeland, Cumbria, England, LA23 3DF
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Lobby Macdonald Old England Hotel & Spa
Exterior 2 Macdonald Old England Hotel & Spa

Discover More About Macdonald Old England Hotel & Spa

Discover the Charm of Macdonald Old England Hotel & Spa

Planning a getaway and looking for a place that blends classic elegance with modern comfort? Look no further than the Macdonald Old England Hotel & Spa. This delightful establishment offers a truly memorable experience, whether you're seeking a relaxing retreat or a convenient base for exploring the surrounding beauty. Room rates at Macdonald Old England Hotel & Spa start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Macdonald Old England Hotel & Spa Location

Nestled in the picturesque Lake District, specifically in the charming town of Windermere, the Macdonald Old England Hotel & Spa enjoys a prime position. Located at 23 Church Street, Windermere, South Lakeland, Cumbria, England, LA23 3DF, it's just a stone's throw from the heart of Windermere village, offering easy access to its quaint shops, delightful cafes, and vibrant atmosphere. The hotel sits on the shores of England's largest natural lake, Lake Windermere, providing breathtaking views and a serene ambiance. For those arriving by train, Windermere train station is conveniently located approximately 1.5 miles away, easily accessible by a short taxi ride or a local bus service. The atmosphere here is one of tranquil lakeside living, perfect for unwinding and soaking in the stunning natural landscapes that the Lake District is renowned for. Imagine waking up to the gentle lapping of water and the sight of mist rising from the lake – it’s pure bliss.

Macdonald Old England Hotel & Spa Facilities & Services

Facilities for guests at Macdonald Old England Hotel & Spa are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • A luxurious spa offering a range of rejuvenating treatments and therapies.
  • An indoor swimming pool, perfect for a refreshing dip regardless of the weather.
  • A well-equipped fitness centre for those who like to keep up with their workout routine.
  • Complimentary Wi-Fi throughout the hotel for staying connected.
  • On-site parking is available for guests, crucial for those planning a road trip through the scenic countryside.
  • A dedicated children's play area, ensuring younger guests are entertained.
  • The spa is typically open from 9:00 AM to 6:00 PM, with treatments subject to availability and booking. Additional fees apply for spa treatments.
  • Access to the swimming pool and fitness centre is complimentary for hotel guests during operating hours, usually from 7:00 AM to 9:00 PM.

Macdonald Old England Hotel & Spa Room Types

The room types of Macdonald Old England Hotel & Spa offer a variety of options to suit different preferences and needs. Whether you're travelling solo, as a couple, or with family, you'll find a comfortable haven.
  • Classic Rooms:

    These well-appointed rooms offer a comfortable stay with standard amenities. Some may feature a lovely view of the surrounding gardens or the charming town. All rooms are strictly non-smoking.
  • Superior Rooms:

    Offering more space and enhanced amenities, Superior Rooms often boast picturesque views of Lake Windermere. Many of these rooms come equipped with a bathtub, perfect for a relaxing soak after a day of exploring. All rooms are strictly non-smoking.
  • Deluxe Rooms:

    These spacious rooms provide an elevated level of comfort and style, often with prime views of Lake Windermere. A bathtub is a common feature in Deluxe Rooms, adding an extra touch of luxury. All rooms are strictly non-smoking.
  • Suites:

    For the ultimate indulgence, the Suites offer expansive living areas, premium furnishings, and unparalleled views of the lake. These luxurious accommodations typically include a separate lounge area and a well-appointed bathroom with a bathtub. All rooms are strictly non-smoking.
Please note that while the hotel is generally not pet-friendly, it's always best to inquire directly about specific policies and any potential exceptions or associated cleaning fees in Australian Dollars (AUD) if you plan to travel with a pet.

Macdonald Old England Hotel & Spa Dining & Restaurants

Indulge your taste buds at the Macdonald Old England Hotel & Spa, where culinary delights await.
  • The Old England Restaurant:

    This elegant on-site restaurant offers a fine dining experience, showcasing modern British cuisine with a focus on fresh, seasonal ingredients. Expect dishes that highlight the best of local produce. The estimated price per person for a three-course meal is around £45-£60. The restaurant is typically open for dinner from 6:30 PM to 9:30 PM.
  • The Terrace Bar:

    Enjoy a more relaxed atmosphere at the Terrace Bar, offering a selection of light meals, snacks, and a comprehensive drinks menu, including local ales and fine wines. It's the perfect spot for a pre-dinner drink or a casual lunch. The estimated price for a light meal is around £15-£25 per person. The bar is usually open from 11:00 AM to 11:00 PM.
  • Breakfast Service:

    A hearty breakfast is served daily, featuring a buffet of continental and cooked options to set you up for the day. The estimated price for breakfast is around £20 per person if not included in your room rate. Breakfast is typically served from 7:00 AM to 10:00 AM.

Macdonald Old England Hotel & Spa Nearby Attractions and Activities

The Macdonald Old England Hotel & Spa is perfectly situated to explore the wonders of the Lake District.
  • Lake Windermere:

    Step right outside your door and immerse yourself in the beauty of England's largest lake. Enjoy boat trips, watersports, or simply a leisurely stroll along its shores.
  • The World of Beatrix Potter Attraction:

    A must-visit for families and fans of the beloved children's author, this attraction brings Peter Rabbit and his friends to life in a charming exhibition.
  • Windermere Jetty Museum:

    Discover the rich maritime heritage of the lake at this fascinating museum, showcasing vintage boats and the history of steam power on Windermere.
  • Orrest Head:

    For panoramic views of Lake Windermere and the surrounding fells, take a relatively easy hike up to the summit of this local viewpoint.
  • Bowness-on-Windermere:

    A bustling town on the eastern shore of the lake, offering a wide array of shops, restaurants, and entertainment options.
If you are looking for other activities around Macdonald Old England Hotel & Spa, check out the best deals on Traveloka: Recommended activities in Lake District!

How to Get to Macdonald Old England Hotel & Spa from the Airport

Navigating your journey to the Macdonald Old England Hotel & Spa is straightforward, with several convenient options available. The nearest major airport is Manchester Airport (MAN), which is approximately a 1.5 to 2-hour drive away, depending on traffic.
  • Airport Transfer Service:

    For a seamless and stress-free arrival, consider booking an airport transfer service. This can be arranged directly through the hotel or via third-party providers. The estimated cost for a private transfer from Manchester Airport can range from £120 to £180. You can also explore airport transfer services for competitive rates.
  • Train:

    You can take a train from Manchester Airport to Windermere station. This typically involves a change at Manchester Piccadilly. The journey takes approximately 2 to 2.5 hours and costs around £25-£40 per person. From Windermere station, a short taxi ride (approx. £8-£12) will take you to the hotel.
  • Car Rental:

    Renting a car at Manchester Airport offers the most flexibility for exploring the Lake District. The drive to the hotel is scenic and takes about 1.5 to 2 hours. Parking is available at the hotel. Rental costs vary but expect around £30-£60 per day.
  • Ride-hailing Service/Taxi:

    Metered airport taxis or ride-hailing services are available from Manchester Airport. This is a convenient but often more expensive option, with estimated costs ranging from £130 to £200.
The "Airport transfer service of Macdonald Old England Hotel & Spa" can be a great way to ensure a smooth transition from your flight to your accommodation. Understanding "How to get to Macdonald Old England Hotel & Spa" from the airport is key to a relaxed start to your holiday.

Summary of Why You Should Choose to Stay at Macdonald Old England Hotel & Spa

When considering your next holiday destination, the Macdonald Old England Hotel & Spa stands out for numerous reasons.
  • Stunning Lakeside Location:

    Enjoy unparalleled views and direct access to the beauty of Lake Windermere.
  • Luxurious Amenities:

    From the tranquil spa to the inviting swimming pool and fitness centre, relaxation and rejuvenation are paramount.
  • Exceptional Dining:

    Savour delicious meals at the on-site restaurant and enjoy casual drinks at the bar.
  • Comfortable Accommodation:

    A range of well-appointed rooms and suites cater to every guest's needs.
  • Proximity to Attractions:

    Easily explore the charming town of Windermere and the wider Lake District.
For the best rates and to secure your preferred dates, check "Room availability at Macdonald Old England Hotel & Spa" and proceed with "Booking Macdonald Old England Hotel & Spa" through Traveloka. Book budget hotels in Easily book domestic and international flights at low prices

All facilities in Macdonald Old England Hotel & Spa

Bar, Cafe and Lounge Macdonald Old England Hotel & Spa
Bar, Cafe and Lounge
Swimming Pool Macdonald Old England Hotel & Spa
Swimming Pool
Entertainment Facility Macdonald Old England Hotel & Spa
Entertainment Facility
Fitness Center Macdonald Old England Hotel & Spa
Fitness Center
Functional Hall Macdonald Old England Hotel & Spa
Functional Hall

Things to Do

  • Indoor pool
  • Spa
  • Health club
  • Garden
  • Library
  • Sauna
  • Steam room

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Parking
  • Smoke-free area
  • Safety deposit box

Accessibilty

  • Accessible parking
  • Accessible bathroom
  • Disabled access friendly
  • Accessible path of travel

General

  • Banquet
  • Parking
  • Terrace

Food and Drinks

  • Breakfast
  • Snack bar

Business Facilities

  • Meeting rooms
  • Conference rooms

Sports and Recreations

  • Fitness center
  • Game room

Family-friendly Facilities

  • Children pool

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Macdonald Old England Hotel & Spa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
16:00 - 00:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Macdonald Old England Hotel & Spa
106
Number of floors in Macdonald Old England Hotel & Spa
4
Another facilities in Macdonald Old England Hotel & Spa
Indoor pool, Spa, Health club, Garden, Library

Frequently asked questions about Macdonald Old England Hotel & Spa

What are available facilities at Macdonald Old England Hotel & Spa?
There are top facilites at Macdonald Old England Hotel & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Macdonald Old England Hotel & Spa?
The standard check-in time at Macdonald Old England Hotel & Spa is starting from 16:00 - 00:00 while the latest check-out time is at Before 11:00
Does Macdonald Old England Hotel & Spa provide breakfast?
Yes, Macdonald Old England Hotel & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Macdonald Old England Hotel & Spa?
Macdonald Old England Hotel & Spa has a 4.0-star rating.
How many floors does Macdonald Old England Hotel & Spa have?
Macdonald Old England Hotel & Spa has 4.
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Macdonald Old England Hotel & Spa reviews and ratings

8.0
Very Good
From 1,001 reviews
Cleanliness

8.6

Room Comfort

8.4

Service and Facilites

8.2

Sort by
Most Relevant
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Traveller Reviews Macdonald Old England Hotel & Spa

Number of reviews per page
20
40
Top reviews
Josephine
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Such a beautiful hotel , staff were very friendly and the breakfast overlooking the lake was stunning
Dorothy
icon-
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

I just want to point out that the bathroom tiled floor needs grouting, it’s a germ collector. Otherwise everything good
Alisdair
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely hotel with outstanding outlook on the edge of Lake Windermere and in the centre of Bowness.
Shaun
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

A great hotel in a fantastic location. Our room had a lake view. The spa was also very nice. The hotel is in walking distance to everything you need, including parking.
Robert Lovell
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great view
Chris
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Some of the staff were super helpful but some of the staff weren’t suited for how
Graham
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Yes everything and everyone is good
Liam
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Everything about this say was perfect. The staff were lovely, the room was beautifull with the view over the lake and was very clean and tidy. The food was delicious. We will be stopping again when we are in your direction
Tony
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Will start with the negatives first. 1. Parking after I booked was £25 per night which you don't have to go with, opted for parking in Glebe Road for £21.60 for 3 days which is a 5 minute walk from the hotel, all amenities are within a 5 minute walk from the hotel so no need to drive anywhere. 2. Breakfast was nice but most of the options on the menu are with a £5 supplement added on top if you've already paid for B&B. 3. Spa facilities are not what you would expect for the price, consists of a swimming pool and a place to receive treatments nothing more, little disappointing if I'm honest. These are the only 3 negatives. Hotel very clean and the room we booked was very nice, staff were really friendly. We didn't have food in the hotel apart from breakfast so can not comment on this or drinks as we enjoyed the restaurants and bars within walking distance from the hotel, atmosphere around the area was brilliant. Already looking at booking our next stay and wouldn't hesitate staying at the Macdonald Old England again apart from the first three negatives hotel was really nice. Was a bit sceptical after reading some reviews but our experience was brilliant.
Read More
Andrea
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Great location, beautiful views from lounge and breakfast rooms. Little bit tired in places but would recommend
Jeremy
icon-with Partner
with Partner
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Breakfast was quite a poor standard. Improve variety of everything and increase the stations. Install a decent coffee machine to give a variety of drinks rather than the insanely strong pot of coffee that was too strong to stir never mind drink. Install toasters and bread station with bread loaf selection and artisanal rolls. Hot trays with large scale food production rather than individual serve to table. Lose the tinned fruit and serve fresh produce. It’s mean and outdated. Guests expect a very good breakfast and this was not.
Read More
Peter
icon-Family
Family
2.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Good afternoon, I am sending an email in regards to my stay at the Macdonald Old England Hotel and Spa last night, checking out this morning where we had 2 bedrooms. Unfortunately, the experience was extremely disappointing and fell well below the standard expected of your hotel. Throughout the night, we were subjected to persistent loud pigeon cooing and repeated thudding against the window, which was jammed shut and very dirty. Although bird deterrent spikes were fitted to the window still, a section was clearly broken or missing, allowing pigeons and black birds to sit there throughout the night, repeatedly banging against the window and causing constant noise. This disturbance continued for hours and made sleep almost impossible. In addition to this, there were loud banging noises from downstairs during the early hours, as well as clearly intoxicated guests causing significant disruption in the hallway at around 2:00 am. The combined impact of these issues resulted in a severely broken night’s sleep. A quiet, comfortable room is a basic expectation, and the level of disruption experienced was completely unacceptable. We are extremely unhappy with this stay and feel it represents a failure in both guest management and basic maintenance. Given the circumstances, I am requesting a full refund for the night. I would appreciate this matter being taken seriously and look forward to your prompt response. Kind regards, Peter Buxton Room 240 and 239
Read More
David
6.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Dear McDonald Team, We booked our stay to enjoy the pool and spa facilities. On arrival, we found the pool was extremely cold due to a boiler fault and unusable. We were not informed of this before arrival or at check-in. This significantly affected our stay and meant the break did not meet expectations. We believe a partial refund, discount, or a complimentary night would be fair compensation and look forward to your response. Kind regards, David
Read More
Irene
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Could do with more staff at breakfast as we waited 10 minutes with staff avoiding looking at us until we got a table.
Rebecca
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Lovely stay. Great room, very nice breakfast and the staff were all very helpful and friendly. The christmas decorations made the whole stay feel very festive. The kids loved everything about it. The spa swimming pool was a little on the cold side but ok.
Paul
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

we had a wonderful stay with our grandchildren in December, the hotel was beautiful and the seasonal decorations where truly spectacular. The staff were very friendly and welcoming and our room was fabulous with a queen size bed as well as bunk beds for the children. The dining room was beautiful, spacious and spotlessly clean with wonderful views of the lake. Would 100% stay here again.
Read More
Katie
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Hotel is very dated, in need of modernisation throughout.
James
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Clean room, comfy beds
Ashish
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

This hotel hasn’t got anything, in toiletries they just had shower gel, on asking about dental kit and moisturiser, staff just said there is a Tesco nearby go and buy from there. Plus they charged £25 per night for parking, proper London price in off peak time. Location is good, everything else is rip-off. Please go only if you get at very low price
Read More
Robert
icon-with Partner
with Partner
6.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Room was a good size, limited tv for price but clean & tidy. Staff in the breakfast area lacked training and supervision. Service was slow and awful, buffet style not what I would want or expect from a hotel at this pice range! Parking at £25 per night! Didn’t pay it. I’m fortunately we couldn’t get a lake view room, which would have been ok as the view from the over priced bar was lovely, unfortunately the room allocated to us was just above the loading bay with delivery’s coming and going all day. Very disappointing!
Read More
Number of reviews per page
20
40

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Others 4 Macdonald Old England Hotel & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 1,001 reviews
Cleanliness

8.6

Room Comfort

8.4

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Macdonald Old England Hotel & Spa

Number of reviews per page
20
40
Top reviews
Josephine
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Such a beautiful hotel , staff were very friendly and the breakfast overlooking the lake was stunning
Dorothy
icon-
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

I just want to point out that the bathroom tiled floor needs grouting, it’s a germ collector. Otherwise everything good
Alisdair
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely hotel with outstanding outlook on the edge of Lake Windermere and in the centre of Bowness.
Shaun
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

A great hotel in a fantastic location. Our room had a lake view. The spa was also very nice. The hotel is in walking distance to everything you need, including parking.
Robert Lovell
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great view
Chris
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Some of the staff were super helpful but some of the staff weren’t suited for how
Graham
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Yes everything and everyone is good
Liam
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Everything about this say was perfect. The staff were lovely, the room was beautifull with the view over the lake and was very clean and tidy. The food was delicious. We will be stopping again when we are in your direction
Tony
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Will start with the negatives first. 1. Parking after I booked was £25 per night which you don't have to go with, opted for parking in Glebe Road for £21.60 for 3 days which is a 5 minute walk from the hotel, all amenities are within a 5 minute walk from the hotel so no need to drive anywhere. 2. Breakfast was nice but most of the options on the menu are with a £5 supplement added on top if you've already paid for B&B. 3. Spa facilities are not what you would expect for the price, consists of a swimming pool and a place to receive treatments nothing more, little disappointing if I'm honest. These are the only 3 negatives. Hotel very clean and the room we booked was very nice, staff were really friendly. We didn't have food in the hotel apart from breakfast so can not comment on this or drinks as we enjoyed the restaurants and bars within walking distance from the hotel, atmosphere around the area was brilliant. Already looking at booking our next stay and wouldn't hesitate staying at the Macdonald Old England again apart from the first three negatives hotel was really nice. Was a bit sceptical after reading some reviews but our experience was brilliant.
Read More
Andrea
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Great location, beautiful views from lounge and breakfast rooms. Little bit tired in places but would recommend
Jeremy
icon-with Partner
with Partner
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Breakfast was quite a poor standard. Improve variety of everything and increase the stations. Install a decent coffee machine to give a variety of drinks rather than the insanely strong pot of coffee that was too strong to stir never mind drink. Install toasters and bread station with bread loaf selection and artisanal rolls. Hot trays with large scale food production rather than individual serve to table. Lose the tinned fruit and serve fresh produce. It’s mean and outdated. Guests expect a very good breakfast and this was not.
Read More
Peter
icon-Family
Family
2.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Good afternoon, I am sending an email in regards to my stay at the Macdonald Old England Hotel and Spa last night, checking out this morning where we had 2 bedrooms. Unfortunately, the experience was extremely disappointing and fell well below the standard expected of your hotel. Throughout the night, we were subjected to persistent loud pigeon cooing and repeated thudding against the window, which was jammed shut and very dirty. Although bird deterrent spikes were fitted to the window still, a section was clearly broken or missing, allowing pigeons and black birds to sit there throughout the night, repeatedly banging against the window and causing constant noise. This disturbance continued for hours and made sleep almost impossible. In addition to this, there were loud banging noises from downstairs during the early hours, as well as clearly intoxicated guests causing significant disruption in the hallway at around 2:00 am. The combined impact of these issues resulted in a severely broken night’s sleep. A quiet, comfortable room is a basic expectation, and the level of disruption experienced was completely unacceptable. We are extremely unhappy with this stay and feel it represents a failure in both guest management and basic maintenance. Given the circumstances, I am requesting a full refund for the night. I would appreciate this matter being taken seriously and look forward to your prompt response. Kind regards, Peter Buxton Room 240 and 239
Read More
David
6.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Dear McDonald Team, We booked our stay to enjoy the pool and spa facilities. On arrival, we found the pool was extremely cold due to a boiler fault and unusable. We were not informed of this before arrival or at check-in. This significantly affected our stay and meant the break did not meet expectations. We believe a partial refund, discount, or a complimentary night would be fair compensation and look forward to your response. Kind regards, David
Read More
Irene
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Could do with more staff at breakfast as we waited 10 minutes with staff avoiding looking at us until we got a table.
Rebecca
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Lovely stay. Great room, very nice breakfast and the staff were all very helpful and friendly. The christmas decorations made the whole stay feel very festive. The kids loved everything about it. The spa swimming pool was a little on the cold side but ok.
Paul
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

we had a wonderful stay with our grandchildren in December, the hotel was beautiful and the seasonal decorations where truly spectacular. The staff were very friendly and welcoming and our room was fabulous with a queen size bed as well as bunk beds for the children. The dining room was beautiful, spacious and spotlessly clean with wonderful views of the lake. Would 100% stay here again.
Read More
Katie
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Hotel is very dated, in need of modernisation throughout.
James
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Clean room, comfy beds
Ashish
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

This hotel hasn’t got anything, in toiletries they just had shower gel, on asking about dental kit and moisturiser, staff just said there is a Tesco nearby go and buy from there. Plus they charged £25 per night for parking, proper London price in off peak time. Location is good, everything else is rip-off. Please go only if you get at very low price
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Robert
icon-with Partner
with Partner
6.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Room was a good size, limited tv for price but clean & tidy. Staff in the breakfast area lacked training and supervision. Service was slow and awful, buffet style not what I would want or expect from a hotel at this pice range! Parking at £25 per night! Didn’t pay it. I’m fortunately we couldn’t get a lake view room, which would have been ok as the view from the over priced bar was lovely, unfortunately the room allocated to us was just above the loading bay with delivery’s coming and going all day. Very disappointing!
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