Merchants Manor

Lovely roim, spacious, well appointed.

Excellent all round

Great place. Rooms really good size. Staff amazing, food and drink lovelly.

Free parking outside the hotel (a bonus), greeted on entry and helped with check in. Rooms were adequate with ensuite bathroom. Breakfast was a little different: limited cereal option but different bread options for toast. A new one to me was the set menu for cooked breakfast- made to order. Also a choice of teas and coffee. Swimming pool and steam room downstairs as well. A quiet location, a short distance from the shopping areas on each side. 10-15 minute walk or drive it in less. Another feature was book a taxi at the touch of a button. Finally couldn't fault the staff for their excellent customer service. I would recommend this hotel - mainly for couples and friends. Although I would stay here again myself.

Lovely stay , nice room great breakfast

Arrived at 2.15pm to no proper reception just a check in screen. Room not ready. Came back 30 mins later checked in. Went to room only to find hairs in the bath, hairs on the area where you made drinks, bits all over the floor including food crumbs. Lamp on side table dirty. Spoke to cleaner who said he would clean again. Shown to bar area where we spoke to the manager who wasnt really interested in our complaint and was more bothered about asking if we would be using the spa etc. Also was adamant that checkin was 3pm and not 2pm as stated on hotels.com booking. The manager appeared five minutes later to say it had now been cleaned to which i replied wow theyve cleaned all that in five minutes. She then said in a patronising manner that she would get them to clean it again just to make sure its done. We returned later to find the hairs still in the bath, crumbs on the floor and even worse a blood stain on the outside of the bathroom door. Absolutely disgusting. Spoke to a member of staff on the bar who said the manager had stepped off site. The staff member called the manager by phone and we were told we could have a full refund as they had no spare rooms. We left and found another hotel and are waiting for our refund.

The restaurant was very poor so we went out to eat, the pool area was under wellming and the whole hotel was under what we expected Very disappointing

Good location and walkable into town. Nice breakfast & facilities.

Lovely clean hotel. Our room was large and extremely clean and comfortable. Couldn't fault the service given from the staff and the breakfast was delicious.

Great hotel and good location nice to see little touches of excellence. we stayed visiting friends and it was great to be able to entertain them there. Nice restaurant and very up to date rooms and facilities. My one overriding slightly negative comment was how 'impersonal' it felt. The electronic booking -in was more akin to bar code shopping at waitrose (and didnt work.. we needed staff to help, both booking in, and out) and the breakfast process was slick but slightly impersonal. Very efficient but overall we felt 'processed'

Professing to be a luxury property. But in truth is nothing more than a beautiful old property with a 60's extension that has had some recentish renovations. The noise insulation is awful, I could hear neighbouring rooms quite clearly. I was woken by people walking in the corridor at night. Check-in and Check-out was appalling - the owners need to employ a person full time until at least 8/9pm, not rely on some very odd screens in the reception area. I checked in around 1830, and had to hassle the bar staff to get hold of my room key. The breakfast was as expected, but nothing to write home about. A final observation, as a client in their 30's is that perhaps the issue I have don't matter to most clients, as they seem to be 65 so probably can't hear too well, and don't have a job, so check in mid afternoon.

Comfortable stay and easy covid procedure

Fantastic and friendly. Room was lovely and the bar area is perfect.

Nicely decorated hotel with big, comfortable rooms. Breakfast selection was good. I really appreciated the fast charging electric car charger in the car park as I recently changed to an electric car. Swimming pool was a decent size.

Well located hotel, with amenities, free parking and great as a base for exploring Falmouth. However, for the price paid the standards expected fell short of the 4* billing. Staff were extremely polite and conscientious in intention, however fell short on simple tasks (e.g. fulfilling breakfast orders, booking sitting for a cream tea, over-booking the swimming pool, inconsistent turning down of the room). The hotel stay for the value unfortunately leaves you feeling a little short changed. It was a pleasant stay in a fantastic seaside town, but it wasn't a mind-blowing experience.

Booked this hotel for a night get away, can't fault the staff or the hotel. Excellent conditions and overall service

Leaves a lot to be desired for the price we paid for a « comfy  king » with sea view balcony. Bed was poor quality and on wheels, balcony was tiny and sea view non existent. Hot tub in pool was freezing and the wait staff was slow and forgetful. I would not return here.

Comfortable clean nice decor. Disappointed with surly nature of one of reception staff. No gluten free bread available. Variable waiting staff sometimes erratic with service but generally good. Would stay again.

First class service from te time I walked through the door! Excellent restaurant menu & great food, staff very attentive & polite. Overall a wonderful stress free experience.

Lovely welcome on day one, after a glass of bubbly we were kead to our room., which was nicely decorated and comfortable. For such a big room, the bathroom was very small however, and we felt a little too cramped. Restaurant serve a good continental breakfast , never tried the cooked. Evening menu a little pretentious, but local provenance is a desirable feature on it and quality was good. Spa complex was nice, although the advertised sauna doesn't work any more. The rest was nice though.