Majestic Hotel Eastbourne by Belvilla

Overall, we were satisfied with our stay at the hotel. The location was excellent, the room was clean, we were pleased with the heating, and the price was reasonable. However, we were disappointed to find that the room we were allocated did not correspond with the one advertised online. The photographs showed a room with large panoramic windows, yet the room we received had only two small windows, which was particularly disappointing as the window feature was a key factor in our decision to book this hotel. We also noted that the room did not include a hairdryer, which caused some inconvenience.

My wife and I stayed at this hotel 12 months ago and had a fantastic time, fast forward 12 months I booked the same type room as I was taking my son down, what a terrible experience!!!!!. When we arrived I noticed the shutters were down on the bar, we checked in and went upto our room, the room was clean and tidy. On our way out I asked about booking breakfast and was told the resturant and bar were closed because the hotel had been taken over a month ago, I asked about the parking permits to park outside and was told that the new owners needed to contact the local council, so had to pay full price for on street parking. When we came back we noticed it was warm in the hotel , we got up to our room and found the radiators were on, I went down to reception and asked them to turn the heating off 2 hours later it was back on again. The following morning we used the shower which drained away so slow there was about 3 inch's of water in the tray and all this muck was coming into the tray, I told the staff on our way out and was told they would look at, when we got back late afternoon and checked it was still the same condition as we had left it, once again that evening after we came back the heating was on once again. We checked out the following morning the guy on reception was on his mobile phone and didn't even speak as I gave him the key. WON'T BE STAYING THERE AGAIN!!!!!!!!!!!!!!!!!!!!!!!

The best thing about this room was the sea views (that's why we paid for ), in general was ok for being a cheap hotel in front of the beach. However, it was not clean enough especially the shower and the towels . Also ,the room had plenty of humidity stains and it looked careless and dusty even on the window. I understand that it is a cheap hotel but an adequate hygiene is essential in every room whether is cheap ,standard or luxurious because the health of guests may be on risk . The receptionist who worked this morning was helpful and welcoming in contrast the one who was in there yesterday afternoon was talking by the phone while I was doing the check in so I had no idea who he was talking to .

Property is ideally located, but facilities are in a very poor state. This hotel should be rated a 1 or 2 star (max). Its not fair on guests to have it rated any more than that.

This hotel is in a good location, parking is pay & display ( during the day, free at night.) Clean -liness was lacking and the building and fabric could do with updating. The stay was very reasonably priced , the staff were friendly and keen to assist. This hotel has potential.

A really good price for such a nice sea view!

They shows a hotel is good in pictures but it was completely different

It was value for money £35 per night but it is very tired and needs a lot of tiding up. I had to ask for toilet rolls when I got to my room also the mug was still dirty so had to ask for a clean one. Saying that I slept well and the staff were helpful when asked.

Checked in and the reception absolutely stunk of weed from the Eastern Europeans in front of us. Asked about parking and was told from 6pm it was free but it we wasn’t moving our car we needed to go out by 8am and pay the machine the day rate. Most of the hotels along the font subsidised parking. Asked what time the bar opened to be told unless there is a coach they don’t open it. Asked about the restaurant to be told the same. Got to our room and it was very basic and on first checking no windows opened and the room was so hot and the radiator was on and couldn’t turn it off. The window was cracked and held together by sellotape. Went back downstairs and asked for a fan and they did get one. The room was extremely basic and no idea how long it had been there but a previous guest had stuck a used plaster on the back of the bathroom door and it was still there. Staff had little interest in speaking to you. First words was you pay now. Went out to get some dinner and when we returned there was a lot of Eastern Europeans stood outside blocking the stairs drinking bottles of wine/beer smoking weed and was quite intimidating to walk past. There is no security or cameras around the hotel. Reception door was open all night.

Very good value. Very approachable and helpful staff. Resourceful and thoughtful furnishing of a small room with several things many more expensive hotels lack or are too often forgotten e.g. adequate wardrobe, places to hang bath AND hand towels (many properties seem not to have thought this to be a bathroom necessity), a bath mat (yes, some places fail to provide one), easily-opening window for fresh air (as opposed to an ancient, rickety sash that is blocked from opening more than 2 inches). Unrestricted street parking right opposite - very useful for those of us with Blue Badges - though spaces might be filled if you come late. I will return.

Ok

Get time

Hi The room was very cold with no heating but the other problem was guests making insulting remarks in the hall towards Indian people. I have asked directly for a full refund because I feel completely insulted. I have not heard back and I am still waiting. Thank you

Clean room, very polite and attentive staff members. Comfortable room.

The property was clean throughout and some decorating had been done. Areas had been carpeted and they were getting ready for the start of the season. Staff were helpful and polite and dealt with anything we enquired about. There was a lovely sea view right across from the front of the Majestic. There was a bar and coffee lounge which were having the final touches put to them ready for the season to start.Our room was nicely decorated with all matching furniture.We were on room only basis and were pleased with it.

The room we were allocated was nothing like those advertised. The bathroom had crumbling plaster on the walls ,The very bleak room had poor lighting and curtains that would not open properly to see the 'Sea View'. No hairdrier/no ironing equipment as advertised. The restaurant and the bar was not open at all. The staff were courteous and the linen in the room was clean and fresh, but with nothing to stay and enjoy, we left a day early to come home. Eastbourne itself is sad and neglected as highlighted by the state of the pier, so all in all we regretted this booking with Expedia.

Nice Hotel, clean room and clean bathroom

Abit of tightening on stuff

Room had three single beds with very white linen, although my son found a very faint stain on his. Room was clean and beds were comfy. Shower very powerful! View was of a side street so not a seaview, which was disappointing. It's about 1km to town so not far, and there is a row of shops including a Sainsbury's and fish and chip shop behind the hotel. Staff was friendly and helpful.

Average stay