マジェスティック ホテル イーストボーン by ベルヴィラ

Staff were helpful on booking in only one life was working and that made noises and one of the lights in the room was not working

Staff not ready for check in... waited. Beach view yes but also looking out to a little filled roof top wall to rooftop. Access through a window that wouldn't close, thus zero security. Staff unavailable at counter to ask about it. Wasn't expecting AC but a fan should have been provided with 30°C weather. It was a sweat box despite the open windows which let in all the street noise. Staff didn't respond to dings to ask about getting a fan. Thin sheet covering mattress came off with a simple rollover but lots of tossing due to the incredible heat inside the room.

On arrival we were told that our booking had been cancelled by the manager and we weren't given an explanation as to why or an apology. After a short wait the person on reception said another room had been found which was a double room with a sea view, which was what we'd booked originally. After viewing it, we decided not to stay. The standard wasn't good. The hotel needs some TLC and is more like a hostel.

Sea view

My original room had a filthy kettle, cracked paint flakes (from the deteriorating room) all over the floor near the window- a vacuum had been nowhere near or by! I went to the reception and she showed me two alternative rooms ( one was on 2nd floor- and as the hotel seemed full of single men I did not want to navigate my way there after being out- I am female, travelling alone) The second one was just about acceptable- the linen and towels were clean- but carpet had a lot of stains. I was only staying for 2 nights and the hotel is in a good location. The member of staff said the new owners gave only had it for a month- my suggestion would be ti close down and fully refurbish. It was very reasonable- but did not match the advertised pics and looked derelict from outside. I will defo look closer next time I book anything.

The building is old but for the price it’s well worth it! I really enjoyed my stay and the room was clean and comfortable.

The stay was okay, although the property is a bit farther from the train station and the main tourist attractions than I expected. The room was generally clean. However, when I switched on the electric fan, a lot of dust blew out because it was very dusty. I had to take the fan downstairs to the reception and ask for it to be cleaned. Also, under the side table is dusty. Another concern was that there was no phone in the room, making it difficult to contact reception quickly, especially in case of an emergency. It would be much more convenient to have a faster way to reach the staff when assistance is needed.

Our room was not clean at all. There was dust everywhere and hair. There was a number 2 in the room toilet when we first arrived. It was over 30degrees outside and there was no AC just a tiny fan in the room that was circulating the warm air. There were no drinks available at the hotel bar but unsure why. Couldn't even get any ice. We weren't going to stay the night but my little boy was so tired from travelling from London and being out at the seven sisters cliffs all day that we just made it work.

The hotel was ok. There was a fan in the bedroom but it was very hot, it would help if there was blackout blinds to keep out the sun. The staff were very pleasant. There was a bar but it wasn't open during the 3 days we stayed. Nice view of the beach.

i arrived at my room, to which i was extremely disappointed, i would say the worst hotel room i have ever stayed in. the cleanliness of the room was so poor, i felt so unsanitary the whole time. there was stains on the carpet of very odd colours. there was marks all over the wall, one which was right next to my bed. the bathroom was disgusting! i felt very uncomfortable using the bathroom due to the lack of cleanliness. the shower had not been cleaned, there was hairs on the toilet seat. a shower is meant to be a place to clean yourself, however i felt more dirty using it. the batteries on the tv remote were hanging on by a bit of tape. the kettle had not been cleaned, to which i was scared to use the tea and coffee facilities. there was meant to be a hairdryer in the room, to which there was not. i had to retrieve this as well as an iron from the reception, to which they handed me the iron without an ironing board. i had booked this hotel for 3 nights and the entire time staying there i just wanted to go home. it put a massive dampener on my holiday as i tried to avoid being in the room as much as possible as i felt so unclean in there. i was really disappointed.

Excellent

Nice location spacious rooms good beds Room was not cleaned we stayed 2 nights No AC so in hot weather no air at all in room extremely hot good value for money

I have stayrd there many times before but its under new owners .There is no bar there are no parking permits . The standereds are really poor will not be going back there again

The bed was unbearabley hard and not comfy. Pillows were terrible so slept so bad. Shower was dirty All in all not a great time. One guy on the reception when massive que and we had been put in the wrong room. No one about. Bar area closed no one around. Will not be coming back

Very helpful

No parking available, took me 30 minutes find parking on the main road. Room was reasonably clean but very poor quality. Has a kettle and a fan but no fridge. Good for last minute option but not for long stays.

Only problem was that showers were not hot

If you need a place just to sleep-- nothing else (shower, eat, etc.)-- it's fine. It does the job. They leave the dirty laundry out in the halls, the water was boiling hot (the only way to shower was to turn on the sink as well), and the staff were no where to be found when we went to checkout. Nice beach view though, good location.

On my first evening I tried to take a shower and there was no hot water. Reception told me that someone was repairing the boiler. The next morning I was awakened by the sound of water dripping from the ceiling above our shower. Reception suggested that a someone had left the shower door open above our room. This continued for more than an hour. We could not use our shower as water was dripping so fast from ceiling. I asked to be moved to another room but they told me the problem had been fixed. The next morning the dripping started again. The brown stains on the ceiling suggested that the problem had existed for some time.

Don't believe any pictures you see on Expedia. Had to pay for the room before they would let us have the key. Room was in a state of disrepair, holes in ceiling, threadbare carpets and generally dirty. Returned to reception and they offered an alternative room. This room was just as bad. Ridiculously hot with only 1 window that opened. A ridge under the carpet that was a trip hazard and a bathroom that was filthy. Returned to reception again and was offered a 3rd room to look at but decided to get a refund and find an alternative hotel. Been 4 days and have emailed the hotel but the refund hasn't been credited to my card yet. All in all an appalling hotel which has seen better days. If you do decided to stay, definitely check your room before paying as I feel that getting my refund processed is going to be hardwork.