CityClass Hotel am Dom

Overall my stay was nice. The location is excellent for Cologne Old Town and staff are very friendly and helpful. There were however a couple of disappointments. Firstly the breakfast feels a little thin on options, it's 7/10, so still pretty good but more cake/sweet options would be nice, like yogurt for example. On my 3 days there was the choice between one fresh cake option and croissants which is fine but just not enough varity for sweet items. In the room, the duvets seemed a little small, opened up at one end without cover being buttoned down so it gets a little lumpy from not being held properly together. It feels like it barely covers me. I did select option for double bed on Expedia but it had 2 singles and it felt a little compact and a very small duvet. Also the room appears to fill with pollen whenever I return to the room I had the craziest sneezing attacks. I think the pollen count was high and those trees overhanging close to the windows possibly let it pollen as I don't usually suffer at all from hay fever but if you had seen me in the room you would have thought I needed hospital treatment. I put the hanger on the door one morning to say 'please don't tidy room' and when I arrived back later it had been ignored and the bed was made and the windows opened again. So I had another crazy sneeze attack when I returned. And finally, I'm not sure where it comes from but the noisy loud voices from youngers on the street outside (mostly at night) is horrendous.

This hotel feels like home, clean, comfortable and very safe. It is very close to the Cologne cathedral which is very convenient. The staff was VERY nice and helpful, we'll definetly stay here and/or recommend anyone to stay here.

Excellent customer care! Very clean and friendly staff

Nice hotel, good location, brilliant staff

Excellent place to stay. Close to everything. Everyone in the staff is excellent!

The hitel is super eell located. Service is excellent.

Room was clean, staff were lovely, breakfast very good and staff were excellent. Hotel is located very centrally, it’s not luxurious but perfect for a city break

The room and facility was incredible. Location was superb for the price. Sitting between the market and the cathedral, it was a perfect location in the middle of all the action. Staff at the facility was amazing and super accommodating.

Yes

Great hotel and amazing staff!

Pretty average / functional hotel. Staff were fine, room and bathroom was ok. Overall was ok, but nothing special

Always excellent service from the team Thank you

The CityClass Hotel Dom is perfectly situated next to the two best Christmas markets and a short walk to the rail terminal. Our room was clean, quiet, and spacious, staff were friendly and accomodating. Couldn't have asked for a better stay.

I loved this hotel, staff, breakfast and most of all, location (so close to the Christmas markets)! The one and only downside were guests that were allowed to smoke 1” from the hotel front door. The smoke lingered inside the lobby all the time.

Fantastic location if visiting the Christmas markets. Just 1 minute from the entrance to the biggest market at the Cathedral and central to all areas. Our room overlooked the cathedral. However the hotel itself was more 3.5 star than 4 star. I booked a superior room but that was still quite compact and a bit gloomy inside.The bathroom was not inviting and the towels were very worn and rough to touch. The shower was okay but not a power shower and there was a big step to get into the shower cubicle. We did not have breakfast as we were going to the Lindt chocolate museum but noticed that there was no actual 'lounge area' in the hotel as this was taken up mainly with the breakfast room. Also, the lift seemed a bit ropey - it made all sorts of noises when in it! Due to the time of year I had to pay £160 without breakfast when I probably could have stayed in a 5 star for not that much more!

Everything was excellent!

Great location, across from Cologne Cathedral, cleaned room but completely flattered pillows, good rate. We enjoyed the Christmas Market across from our room. The noise didn't bother us at all because it ended at 9pm. Great breakfast.

Clean room helpful staff

Breakfast was great, Friendly Staff in Reception & Dining Rm

Room was clean and comfortable and the hotel was in a great location. Good proximity to all the local attractions this made the experience. Especially as you have to pay to use the loo pretty much everywhere here, the hotel being so close to everything made it easy to nip back to the room during the day to use the loo if needed. Only negatives were, the hairdryer in the room did not work and the soap in the bathroom was “all in one” so was horrible for using on hair. It needed separate shampoo, conditioner etc ideally. Our room was right next to the internal door on our floor which was not great as every-time someone entered or left it slammed which as a light sleeper was less than ideal. We also had a cathedral view room which seems lovely until you get to the evening and a DJ in the Christmas market opposite starting playing music until midnight at full volume. This really is a good hotel though, would only take a few tweaks to make it a great one. Some warning on the market opposite at this time of the year would have been useful though as I would have much rather had the option to pay less for a quieter room not facing the noise.