Hotel Willow Banks, Mall Road Shimla

The location of the hotel is pretty good, as it’s close to Himachal Tourism Lift and the Mall Road. The Hotel has 3 nice restaurants and a Breakfast buffet as well. Breakfast buffet was a decently good spread and tasted nice. However, the washroom smelled very bad, and despite a request to change room and fix the smell, the staff merely cleaned the washroom and sprayed a freshner. The washroom continued to smell throughout the stay. Also, the bathtub was creaking and was clearly old. Additionally, when I ate at the restaurants (three times), twice I was not given a bill. The staff just showed me the total on the screen, but never gave me a bill. The one time I got a bill, it was billed partially only for the food, and not the drinks.

Yes

We didn't use spa att all, room was clean. Staff really good, didn't use bar. Otherwise all great.

Very accommodating staff right from front seat to housekeeping. I left Tip for housekeeping and the guy didn’t take whom I then called and gave. Breakfast was very delicious and staff was also very courteous. An excellent hotel to stay

Excellent responsive staff!

Recommended

Descent room

Great location and lovely views from the balcony. Bed was very comfortable

My grandfather used to have a house with Shimla so I am very familiar with the place for the last 50+ years. Willow Banks is absolutely the best value for money you can find in the city. Very clean, very well located right next to the iconic mall road, right next to the tourist lift and very good service and clean and large rooms. Also excellent food options either within the hotel or right next door. Perfect place to stay and enjoy Shimla.

Good location. A proper European level service and maintained hotel. Rare for India. Stayed there twice. Would recommend. Food and drink relatively pricey as you would expect.

There is no accessible parking. Beware! It's a long climb up steps or by the Govt restricted roadway. The hotel is not set up for anybody with an accessibility issue. Generally nice staff, professionally run. Food offering is pretty standard for India. Hotel is recommended. Would happily stay again.

My first time in Shimla, which turns out to be a party town. Epic views, but noisy accommodation as there are several bars in this place. It is on Mall Road which for first time travellers here is a tourist hotspot for national and international travellers. Depends on you, if you like to be in the heart of town then go if not choose somewhere else.

Property is old,well maintained .Still property needs to be renovated. Poor experience with wifi.

Property is old & decent to live. Very poor experience with wifi . Wifi does not work at all. They need to work upon the room maintenance a lot now .Still the rooms of year 1817

Fantastic location, clean comfortable rooms with good quality amenities. Clear instructions on how to find hotel. Great views of Shimla. Thoroughly recommend.

Outstanding place with really helpful people who are so polite, courteous, and willing to go way beyond the ordinary to make your stay worthwhile.

Location of property is very idyllic, staff very friendly & helpful x

It is nice hotel in good location. The only problem with this hotel is that you need to go down to get taxi. There are lot of steps to climb if you have to go early in the morning as the lift will be operational after 8:00 AM. The service is good, and the staff are friendly

Location

Service crew are friendly