Aston Inn Batu

Hotels
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8.7
/10
Very Good
4,244 reviews

What Guests Say About Their Stay

Dodik P.

10.0
/ 10
We had an amazing stay here! The room was very clean, and the staff was extremely friendly and helpful 😊

Dony W.

10.0
/ 10
A very comfortable hotel, with a room with the best view. The breakfast was delicious, and the location was very close to the Transport Museum.
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Melisa p.

10.0
/ 10
Nice hotel, modern interior, clean, and friendly staff. It will be our next choice if we stay in Batu.
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Melisa p.

10.0
/ 10
The hotel is nice, clean, the staff are friendly and very helpful, the amenities are also complete.
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Y***k

10.0
/ 10
The hotel staff was friendly, the view from the balcony was beautiful, and the breakfast menu was varied. I'll definitely stay here again if I ever return to Batu. Thank you.
See original
In the Area
See Map
Jl. Abdul Gani Atas No. 42 - 44, Batu, Malang, Jawa Timur, Indonesia, 65311

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named ASTON Inn Batu Aston Inn Batu is a hotel is located at Batu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Aston Inn Batu

Jl. Abdul Gani Atas No. 42 - 44, Batu, Malang, Jawa Timur, Indonesia, 65311
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Lobby Aston Inn Batu
Lobby 2 Aston Inn Batu

Discover More About Aston Inn Batu

The Charm of Aston Inn Batu

For Australian travellers seeking a comfortable and convenient base in Jawa Timur, Indonesia, Aston Inn Batu offers a welcoming retreat. Nestled in the vibrant region of Batu, this hotel provides a blend of modern amenities and local charm, making it an ideal choice for those looking to explore the natural beauty and cultural richness of the area. Whether you're planning a leisurely getaway or an adventurous expedition, Aston Inn Batu aims to provide a memorable stay.

Location and Transport Accessibility of Aston Inn Batu

Aston Inn Batu is situated in the heart of Batu, a popular highland resort city in East Java, Indonesia. Located at Jl. Abdul Gani Atas No. 42 - 44, Batu, Malang, Jawa Timur, Indonesia, 65311, the hotel is conveniently positioned approximately 20 kilometres northwest of Malang city centre. This prime location places guests within easy reach of the region's famous attractions, including theme parks and natural landscapes. The atmosphere surrounding Aston Inn Batu is one of relaxed mountain air, with easy access to local eateries and shops. While direct train or tram links to Batu are limited, the city is well-connected by road, making it accessible via private car or local transport from Malang. For those arriving by air, the nearest major airport is Abdul Rachman Saleh Airport (MLG) in Malang, from which various transport options are available to reach Batu. The hotel's accessibility makes it a great starting point for road trips exploring the scenic vistas of Jawa Timur.

Guest Facilities and Services at Aston Inn Batu

Guest facilities at Aston Inn Batu are designed to ensure a comfortable and convenient stay for all travellers. Understanding the importance of a good start to the day, the hotel often features breakfast options that cater to various tastes, potentially including local Indonesian fare and familiar international choices, alongside a good cup of coffee. For those who like to stay active, a fitness centre may be available. Complimentary Wi-Fi is typically provided throughout the property, keeping you connected. The 24-hour front desk is staffed by friendly and helpful personnel ready to assist with any queries or requests, ensuring peace of mind at any hour. Secure luggage storage is also a common amenity, allowing you to explore freely before check-in or after check-out.

Room Information and Stay Experience at Aston Inn Batu

The hotel offers a range of rooms designed to provide a restful sanctuary after a day of exploration. The room types of Aston Inn Batu are curated to meet the needs of different travellers, from solo adventurers to couples and families. Guests can expect clean, well-maintained rooms featuring comfortable bedding, ensuring a good night's sleep. Modern climate control systems, including air-conditioning, are standard, providing a pleasant indoor environment regardless of the external weather. Bathrooms are typically modern and kept to a high standard of cleanliness, offering a refreshing space. While specific room names, exact dimensions, and precise pricing are best confirmed directly, the focus is on providing a comfortable and functional space for your stay.

Recommended Nearby Dining and Cafes around Aston Inn Batu

Batu is renowned for its burgeoning culinary scene, and Aston Inn Batu is ideally situated to explore it. Guests can discover a variety of local eateries offering delicious Indonesian cuisine, from spicy sambals to flavourful satays. The area also boasts numerous cafes, perfect for those who appreciate a strong coffee and a relaxed atmosphere. You might find spots serving up local breakfast specialties or light bites. Exploring the streets around the hotel will reveal a vibrant food culture, with options ranging from casual street food stalls to more established restaurants, all contributing to the lively gastronomic landscape of Batu.

Popular Attractions and Activities near Aston Inn Batu

Batu and its surrounding areas in Jawa Timur are brimming with attractions that appeal to a wide range of interests. Here are some popular spots you might consider visiting:

  • Jatim Park 1 & 2: These popular theme parks offer a variety of entertainment, from water rides and educational exhibits to animal encounters.
  • Batu Secret Zoo: Part of the Jatim Park complex, this zoo is known for its diverse collection of animals and engaging exhibits.
  • Museum Angkut: A unique transportation museum showcasing a vast collection of vintage vehicles and themed zones.
  • Coban Rondo Waterfall: A beautiful natural attraction offering stunning views and a refreshing escape into nature.
  • Selecta Park: A historic recreational park featuring gardens, swimming pools, and amusement rides.
If you are looking for other activities around Aston Inn Batu, check out the best deals on Traveloka: Recommended activities in Malang!

How to Get to Aston Inn Batu from the Airport

Navigating your journey from Abdul Rachman Saleh Airport (MLG) to Aston Inn Batu is straightforward, with several transportation options available. Understanding the airport transfer service of Aston Inn Batu and the best ways to reach your destination is key to a smooth arrival. Here’s how to get to Aston Inn Batu:

  • Airport Link Trains/Buses: Check for any direct airport shuttle services or public transport links that connect the airport to the city of Malang, from where you can arrange onward travel to Batu.
  • Public Metered Taxis: Official airport taxis are readily available outside the arrivals terminal. Ensure the meter is used for a fair fare.
  • Rideshare Services: Popular rideshare applications operate in the area and can be a convenient option for direct transport to Batu.
  • Car Rental: Renting a car at the airport provides the most flexibility for exploring Batu and the wider Jawa Timur region at your own pace.
For a hassle-free journey, consider pre-booking your Airport transfer service.

Summary of Why You Should Choose Aston Inn Batu

Aston Inn Batu stands out as an excellent choice for Australian travellers looking for a comfortable and well-located accommodation in Jawa Timur. Its key advantages include:

  • Prime Location: Situated in the popular Batu area, offering easy access to local attractions and a pleasant highland atmosphere.
  • Comfortable Accommodation: Well-appointed rooms with essential amenities designed for a relaxing stay.
  • Convenient Facilities: Access to services like Wi-Fi, a 24-hour front desk, and potentially dining options to enhance your experience.
  • Friendly Service: A welcoming environment with staff ready to assist you.
To secure your ideal stay, it's recommended to Check room availability at Aston Inn Batu and Book Aston Inn Batu through Traveloka.

For more options, you can Book budget hotels in Jawa Timur and Easily book domestic and international flights at low prices.

All facilities in Aston Inn Batu

Bar, Cafe and Lounge Aston Inn Batu
Bar, Cafe and Lounge
Swimming Pool Aston Inn Batu
Swimming Pool
Entertainment Facility Aston Inn Batu
Entertainment Facility
Functional Hall Aston Inn Batu
Functional Hall
Common Space Aston Inn Batu
Common Space

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage

Food and Drinks

  • Bar
  • Buffet breakfast

Transportation

  • Car rental
  • Valet parking

General

  • AC
  • Swimming pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Aston Inn Batu

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Aston Inn Batu
103
Number of floors in Aston Inn Batu
8
Another facilities in Aston Inn Batu
Coffee shop, Room service, Safety deposit box, Cable TV, Desk

Frequently asked questions about Aston Inn Batu

What are available facilities at Aston Inn Batu?
There are top facilites at Aston Inn Batu such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aston Inn Batu?
The standard check-in time at Aston Inn Batu is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Aston Inn Batu provide breakfast?
Yes, Aston Inn Batu provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Aston Inn Batu?
Aston Inn Batu has a 4.0-star rating.
How many floors does Aston Inn Batu have?
Aston Inn Batu has 8.
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Aston Inn Batu reviews and ratings

Overall Ratings & Reviews Aston Inn Batu

Traveloka (4,216)
Other sources (28)
8.8
Very Good
From 4,216 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.8

Location

9.0

Service and Facilites

9.0

People often mention about Aston Inn Batu
All
Staff Friendliness (180)
Bedroom (163)
Ambiance (159)
Variety (159)
Taste (158)
Hotel Area (145)
Family Friendly (141)
Bathroom (137)
Surroundings (135)
Distance to City Center (131)
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Most Recent
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Traveller Reviews Aston Inn Batu

Number of reviews per page
20
40
Customer reviews
afnita b.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
I highly recommend Aston, always comfort & good price.
Find this review helpful?
N***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
I got a clean room with a view of the mountains and Batu city. The staff was friendly, the service was good, and check-in and check-out were quick. Any complaints about the room were addressed immediately. The only real disappointment was the breakfast menu, which was very mediocre. I stayed for three nights and the menu was almost the same every morning, getting boring. The food was good, but more attention could be paid to the variety and quality of the food.
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Dodik P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
We had an amazing stay here! The room was very clean, and the staff was extremely friendly and helpful 😊
Find this review helpful?
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It was fun, the view at the restaurant was nice.
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W***k
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Aston always provides excellent service, and it's true that you get what you pay for. From comfortable rooms to air conditioning, which is ideal for the cold weather, clean bathrooms, and delicious food. Thank you to all the friendly and family-like staff. Stay steadfast in carrying out your duties with integrity. May Allah reward your kindness. We sincerely apologize if any of our actions as guests have been displeasing. May you accept our forgiveness.
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+2
1 people find it helpful
HENNY I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The bedroom is clean, tidy, soundproof.
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Laurensia
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the rooms are clean, the bathrooms are clean, and the food is varied. Unfortunately, when we visited, they didn't have Malang meatballs on the menu. The rooms have good views, and for a superior room, they are a bit small, but still comfortable. They aren't soundproof, so noise from neighboring rooms and outside can be heard.
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2 people find it helpful
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Momo S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
So far, there have been no problems during my stay. Everything is safe, the room is clean, the hotel is clean, the hot water is also running smoothly, amenities are also available and there are no shortages, and there is a hairdryer. Only maybe there are a lot of small ants on the table under the TV, but it's still okay, it's not too disturbing. The service is also very friendly 🥰❤️
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1 people find it helpful
Ruhul N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable, with a mountain-facing room. Beautiful view, decent food. Excellent service.
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1 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
The place was comfortable and cozy, but for some reason, the lights suddenly went out in the middle of the night for no apparent reason. The breakfast was excellent, everything was delicious and varied.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Aston Inn is a beautiful and perfect place for a family holiday.
Find this review helpful?
Dony W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A very comfortable hotel, with a room with the best view. The breakfast was delicious, and the location was very close to the Transport Museum.
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Haris T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
This is my second time staying at Aston Inn Batu. The service is always excellent and friendly. The deluxe rooms are quite spacious, clean, and comfortable. The atmosphere is quite peaceful; I recommend choosing a room on the upper floors for a beautiful view. My favorite thing here is the breakfast menu, which is very varied and quite delicious. I'll definitely be back next time. A little suggestion about the TV: it's time to upgrade to a smart TV.
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1 people find it helpful
G***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
It's a shame for the bed if you want 1 queen or king. It's a twin bed made into 1. There's no full 1 queen size like that. The food tastes decent and varied too, but not the best like the average Aston other. It's like a 3-star hotel, even though it's actually a 4-star. Then for the rice porridge, it's really forced, it's not perfectly cooked when it's served, it's still rough. But the view is really the best. This is a typical Aston hotel that may be a bit old, but the cleanliness and Aston standards are still well maintained. It's just a shame for the type of bed, if you want 1 queen, the twin is made into 1, there's no full 1 like that. But everything is paid for by the view.
Read More
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1 people find it helpful
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
We are supported by BF Boxes to be taken to Mount Bromo.
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Dwi P. N.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Suitable for work trips, close to tourist attractions, breakfast is also delicious.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I've stayed here several times. Highly recommended.
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3 people find it helpful
A***D
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The price is appropriate, the food menu is varied.
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Find this review helpful?
Sandri Y. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The staff is very friendly and the hotel is comfortable.
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1 people find it helpful
B***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.4
/10
Reviewed 8 week(s) ago
I think this is a nice hotel in Malang, but unfortunately, we found what looked like a leech in the bathroom. We've informed the hotel staff, and someone has seen our video footage, but instead of apologizing, they just kept quiet. This kind of service is terrible for a hotel like Aston. Breakfast was varied, but the vegetables and fried rice were bland. I won't be staying here again next time I'm in Malang.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We apologize for the inconvenience you experienced during your stay with us. We are deeply saddened by the findings in the bathroom and the experience you had in informing our team. This was certainly not the standard of service we expect. We have taken your feedback seriously and will take action with the relevant team to ensure better management in the future, both in terms of room cleanliness and the quality of service for our guests. We also appreciate your feedback regarding the breakfast menu. We will forward your comments to the food team to be used in our evaluation to improve the quality of the food we serve. Once again, we apologize for this unpleasant experience. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a better stay experience. Sincerely, Front Office Manager
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Number of reviews per page
20
40

Ready to make up your mind?

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Bedroom 4 Aston Inn Batu

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Aston Inn Batu

Traveloka (4,216)
Other sources (28)
8.8
Very Good
From 4,216 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.8

Location

9.0

Service and Facilites

9.0

People often mention about Aston Inn Batu
All
Staff Friendliness (180)
Bedroom (163)
Ambiance (159)
Variety (159)
Taste (158)
Hotel Area (145)
Family Friendly (141)
Bathroom (137)
Surroundings (135)
Distance to City Center (131)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Aston Inn Batu

Number of reviews per page
20
40
Customer reviews
afnita b.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
I highly recommend Aston, always comfort & good price.
Find this review helpful?
N***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
I got a clean room with a view of the mountains and Batu city. The staff was friendly, the service was good, and check-in and check-out were quick. Any complaints about the room were addressed immediately. The only real disappointment was the breakfast menu, which was very mediocre. I stayed for three nights and the menu was almost the same every morning, getting boring. The food was good, but more attention could be paid to the variety and quality of the food.
Read More
Translated by Google Icon
See original
Find this review helpful?
Dodik P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
We had an amazing stay here! The room was very clean, and the staff was extremely friendly and helpful 😊
Find this review helpful?
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It was fun, the view at the restaurant was nice.
Translated by Google Icon
See original
Find this review helpful?
W***k
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Aston always provides excellent service, and it's true that you get what you pay for. From comfortable rooms to air conditioning, which is ideal for the cold weather, clean bathrooms, and delicious food. Thank you to all the friendly and family-like staff. Stay steadfast in carrying out your duties with integrity. May Allah reward your kindness. We sincerely apologize if any of our actions as guests have been displeasing. May you accept our forgiveness.
Read More
Translated by Google Icon
See original
+2
1 people find it helpful
HENNY I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The bedroom is clean, tidy, soundproof.
Translated by Google Icon
See original
Find this review helpful?
Laurensia
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the rooms are clean, the bathrooms are clean, and the food is varied. Unfortunately, when we visited, they didn't have Malang meatballs on the menu. The rooms have good views, and for a superior room, they are a bit small, but still comfortable. They aren't soundproof, so noise from neighboring rooms and outside can be heard.
Read More
Translated by Google Icon
See original
2 people find it helpful
Profile Picture
Momo S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
So far, there have been no problems during my stay. Everything is safe, the room is clean, the hotel is clean, the hot water is also running smoothly, amenities are also available and there are no shortages, and there is a hairdryer. Only maybe there are a lot of small ants on the table under the TV, but it's still okay, it's not too disturbing. The service is also very friendly 🥰❤️
Read More
Translated by Google Icon
See original
1 people find it helpful
Ruhul N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable, with a mountain-facing room. Beautiful view, decent food. Excellent service.
Translated by Google Icon
See original
1 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
The place was comfortable and cozy, but for some reason, the lights suddenly went out in the middle of the night for no apparent reason. The breakfast was excellent, everything was delicious and varied.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Aston Inn is a beautiful and perfect place for a family holiday.
Find this review helpful?
Dony W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A very comfortable hotel, with a room with the best view. The breakfast was delicious, and the location was very close to the Transport Museum.
Translated by Google Icon
See original
Find this review helpful?
Haris T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
This is my second time staying at Aston Inn Batu. The service is always excellent and friendly. The deluxe rooms are quite spacious, clean, and comfortable. The atmosphere is quite peaceful; I recommend choosing a room on the upper floors for a beautiful view. My favorite thing here is the breakfast menu, which is very varied and quite delicious. I'll definitely be back next time. A little suggestion about the TV: it's time to upgrade to a smart TV.
Read More
Translated by Google Icon
See original
1 people find it helpful
G***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
It's a shame for the bed if you want 1 queen or king. It's a twin bed made into 1. There's no full 1 queen size like that. The food tastes decent and varied too, but not the best like the average Aston other. It's like a 3-star hotel, even though it's actually a 4-star. Then for the rice porridge, it's really forced, it's not perfectly cooked when it's served, it's still rough. But the view is really the best. This is a typical Aston hotel that may be a bit old, but the cleanliness and Aston standards are still well maintained. It's just a shame for the type of bed, if you want 1 queen, the twin is made into 1, there's no full 1 like that. But everything is paid for by the view.
Read More
Translated by Google Icon
See original
1 people find it helpful
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
We are supported by BF Boxes to be taken to Mount Bromo.
Translated by Google Icon
See original
Find this review helpful?
Dwi P. N.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Suitable for work trips, close to tourist attractions, breakfast is also delicious.
Translated by Google Icon
See original
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I've stayed here several times. Highly recommended.
Translated by Google Icon
See original
3 people find it helpful
A***D
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The price is appropriate, the food menu is varied.
Translated by Google Icon
See original
Find this review helpful?
Sandri Y. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The staff is very friendly and the hotel is comfortable.
Translated by Google Icon
See original
1 people find it helpful
B***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.4
/10
Reviewed 8 week(s) ago
I think this is a nice hotel in Malang, but unfortunately, we found what looked like a leech in the bathroom. We've informed the hotel staff, and someone has seen our video footage, but instead of apologizing, they just kept quiet. This kind of service is terrible for a hotel like Aston. Breakfast was varied, but the vegetables and fried rice were bland. I won't be staying here again next time I'm in Malang.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience. We apologize for the inconvenience you experienced during your stay with us. We are deeply saddened by the findings in the bathroom and the experience you had in informing our team. This was certainly not the standard of service we expect. We have taken your feedback seriously and will take action with the relevant team to ensure better management in the future, both in terms of room cleanliness and the quality of service for our guests. We also appreciate your feedback regarding the breakfast menu. We will forward your comments to the food team to be used in our evaluation to improve the quality of the food we serve. Once again, we apologize for this unpleasant experience. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a better stay experience. Sincerely, Front Office Manager
Translated by Google Icon
See original
Number of reviews per page
20
40