Banana Inn Hotel

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8.3
/10
Very Good
6,284 reviews

What Guests Say About Their Stay

Andi A. N.

9.4
/ 10
Enjoy our stay, food and room.. Front office and security staff very helpful.. Price is not too expensive, location very strategic..

Dio J.

9.4
/ 10
Perfect for getaways, spending time on weekends and so on. The staff are friendly, too.

Cindy P.

9.4
/ 10
The hotel is a pleasant and friendly service, the atmosphere is beautiful and the officers are always available to help. Starting from the receptionist to the room boy and security, all are professional and give the best.
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AHNAF A. H.

9.4
/ 10
Nice, comfortable place, good food, really perfect, strategic location.
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Merly A. M.

8.5
/ 10
Have stayed at this hotel several times, because of friendly prices, plus friendly staff typical of Sundanese people. always smile. From us down in the lobby to the room, smile and help always and if lazy everywhere. Stay the way even though only with flip flops. To the front of the hotel turn right, just choose snacks. The famous cute pancake until Sundanese food is really good. Will always come back to this hotel again.
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In the Area
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Jl. Dr. Setiabudhi 191, Bandung, Setiabudi, Bandung, Jawa Barat, Indonesia, 40111
Banana Inn Hotel is located in area / city Setiabudi.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
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CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
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What's around Banana Inn Hotel

Jl. Dr. Setiabudhi 191, Bandung, Setiabudi, Bandung, Jawa Barat, Indonesia, 40111
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Lobby Banana Inn Hotel
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The Charm of Banana Inn

For Australian travellers seeking a comfortable and convenient base in Jawa Barat, Indonesia, the Banana Inn offers a welcoming retreat. Nestled in a region known for its stunning natural beauty and vibrant culture, Banana Inn provides a blend of modern amenities and local charm, making it an ideal choice for those looking to explore the wonders of this Indonesian province. Whether you're planning a leisurely holiday or a business trip, Banana Inn aims to provide a memorable stay with its thoughtful services and prime location.

Rates at Banana Inn start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Banana Inn

Banana Inn is situated in the heart of Bandung, a dynamic city in Jawa Barat, Indonesia. Located at Jl. Dr. Setiabudhi 191, Bandung, Setiabudi, Bandung, Jawa Barat, Indonesia, 40111, the hotel offers excellent accessibility for travellers. Bandung's city centre is easily reachable, providing a gateway to the region's many attractions. For those arriving by air, the hotel is a convenient distance from Husein Sastranegara International Airport (BDO), with various transport options available to whisk you away to your accommodation. The surrounding area is known for its lively atmosphere, with a plethora of local cafes, bustling markets, and shopping centres within easy reach, perfect for those who enjoy immersing themselves in the local scene. Public transport links are also readily available, making it simple to navigate Bandung and its surrounding areas.

Guest Facilities and Services at Banana Inn

Guest facilities at Banana Inn are designed to ensure a comfortable and hassle-free stay for all visitors. The hotel understands the importance of starting the day right, offering a delightful breakfast experience that caters to various tastes, including options that might remind you of a hearty Australian brunch. For those who appreciate a good cup of coffee, you'll find excellent brews available. Free Wi-Fi is provided throughout the property, keeping you connected during your stay. A helpful 24-hour front desk is always on hand to assist with any queries or requests, ensuring that your needs are met at any time of the day or night. Secure luggage storage is also available, allowing you to explore the city freely before check-in or after check-out.

Room Information and Stay Experience at Banana Inn

The Room types of Banana Inn are thoughtfully appointed to provide a sanctuary of comfort and relaxation after a day of exploration. Each room is designed with the modern traveller in mind, featuring clean and comfortable environments. You can expect well-maintained spaces that prioritize your well-being. Essential amenities such as effective air conditioning are provided to ensure a pleasant temperature regardless of the external climate. The bathrooms are kept to a high standard of cleanliness, offering a refreshing space to prepare for your day or unwind in the evening. While specific room names and sizes are best confirmed directly, the focus remains on delivering a restful and enjoyable experience for every guest.

Recommended Nearby Dining and Cafes around Banana Inn

Bandung is renowned for its vibrant culinary scene, and Banana Inn is perfectly positioned to let you experience it. Within close proximity to the hotel, you'll discover a wide array of dining options. From charming local eateries serving authentic Indonesian cuisine to trendy cafes offering artisanal coffee and light bites, there's something to satisfy every palate. Enjoying a leisurely brunch at a nearby cafe is a popular pastime, and you'll find plenty of spots that offer delicious breakfast menus. The hotel itself may also offer dining facilities, providing convenient options for a quick meal or a relaxed dinner. Exploring the local food markets is also a must for those seeking authentic flavours and a true taste of Jawa Barat.

Popular Attractions and Activities near Banana Inn

Bandung and its surroundings offer a wealth of attractions for every type of traveller. Here are some popular spots you might consider exploring:

  • Tangkuban Perahu:

    A majestic active volcano with a unique crater landscape, offering breathtaking views.
  • Kawah Putih:

    A stunning turquoise crater lake known for its ethereal beauty and therapeutic mud.
  • Farmhouse Lembang:

    A charming European-themed tourist spot with picturesque scenery and fun activities.
  • Gedung Sate:

    An iconic historical building in Bandung, a symbol of Dutch colonial architecture.
  • Riau Street (Jalan Riau):

    Famous for its factory outlets and shopping opportunities.
If you are looking for other activities around Banana Inn, check out the best deals on Traveloka: Recommended activities in Bandung!

How to Get to Banana Inn from the Airport

Navigating your journey from Husein Sastranegara International Airport (BDO) to Banana Inn is straightforward, with several convenient options available. Understanding the "How to get to Banana Inn" is key to a smooth arrival.

  • Airport Link Trains:

    If available, these trains offer a quick and efficient way to reach the city centre, from where you can take a short taxi or rideshare service to the hotel.
  • Airport Shuttle Buses:

    Dedicated shuttle services often operate from the airport to various points in the city, providing a cost-effective transfer.
  • Public Metered Taxis:

    Readily available at the airport, these taxis offer a direct route to Banana Inn. Ensure the meter is used for a fair fare.
  • Rideshare Services:

    Popular rideshare services can be booked via their respective apps for a convenient door-to-door journey.
For a seamless travel experience, consider pre-booking your Airport transfer service.

Summary of Why You Should Choose Banana Inn

Banana Inn stands out as an excellent choice for Australian travellers looking for a comfortable, well-located, and friendly accommodation in Jawa Barat. Its key advantages include:

  • Prime Location:

    Situated in Bandung, offering easy access to local attractions, dining, and transport links.
  • Comfortable Accommodations:

    Rooms are designed for relaxation with essential amenities and a focus on cleanliness.
  • Convenient Facilities:

    Enjoy services like Wi-Fi, a 24-hour front desk, and breakfast options to enhance your stay.
  • Value for Money:

    Offering competitive rates, especially when booking through Traveloka.
To ensure you secure your preferred dates and take advantage of the best rates, it's recommended to

Check room availability at Banana Inn

in advance.

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today and experience the best of Jawa Barat.

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All facilities in Banana Inn Hotel

There are no facilities listed on this property.

Accommodation Policy & General Information in Banana Inn Hotel

Check-in/Check-out Time

Check-in:
From 13:00
Check-out:
Before 11:00

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 13:00 - to 11:00

Frequently asked questions about Banana Inn Hotel

What is normal check-in & check-out time at Banana Inn Hotel?
The standard check-in time at Banana Inn Hotel is starting from From 13:00 while the latest check-out time is at Before 11:00
What is the star rating of Banana Inn Hotel?
Banana Inn Hotel has a 4.0-star rating.
Does Banana Inn Hotel have parking?
Yes, Banana Inn Hotel does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.
What do past guests say about Banana Inn Hotel?
Traveloka users who have stayed at Banana Inn Hotel have praised its Location, Service and Facilites, Room Comfort.

Banana Inn Hotel reviews and ratings

8.3
Very Good
From 6,284 reviews
Provided by travellers on
Cleanliness

8.2

Room Comfort

8.3

Meal

8.0

Location

8.6

Service and Facilites

8.5

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Traveller Reviews Banana Inn Hotel

Number of reviews per page
20
40
Customer reviews
Mardiah S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 184 week(s) ago
Alhamdulillah dari 4 kamar hanya 1 yang kurang enak, kamar di pojok agak berbau kurang sedap, sarapan enak dan banyak serta pelayanan baik. Hanya sedikit kecewa, saya request untuk connecting room tapi tidak terpenuhi, minta kamar bersebelahan pun akhirnya mencar-mencar, dan minta untuk late check out karena late check in namun tidak terpenuhi juga. Semoga berikutnya bisa kembali ke hotel ini dengan pelayanan, kebersihan dan kebijakan yang lebih baik lagi.
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Lisdawaty J.
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6.3
/10
Reviewed 184 week(s) ago
The room looks not cleaned. The glass near the mini pantry is quite thick and smells of cockroaches. Dirty glass. So it's not comfortable. Eating breakfast is also a concern. Afraid it's not clean Please pay attention to the cleanliness problem because guests want to sleep comfortably in clean room conditions.
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Muhammad A.
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5.6
/10
Reviewed 185 week(s) ago
I found Cockroach in a bathroom, and there 's something in my room that I can't tell.
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Galuh S. H.
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5.1
/10
Reviewed 185 week(s) ago
It says 4 stars but feels 1 star. Parking is paid per day. The air conditioner wasn't cold, only the wind came out until I had to move rooms, and even then my husband asked for it. If you borrow a spoon, you have to pay 15 thousand, he said, complete with a plate. The food doesn't taste 4 stars and the menu is the same in the corner near the bar. It says chicken opor but it's filled with meat.
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Accommodation's Reply
31 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these metters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Meyditha Puspa Kenaka Hotel Manager
Meliaki Siregar
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5.2
/10
Reviewed 186 week(s) ago
Stay on Chinese New Year holidays, take a Suite room for 2 days. First, I was disappointed because the curtains were very thin, so the sunlight entered the room directly. Then the bathroom shower head was so low, that I couldn't take a shower. TV also most of the shows are not clear. Then the most disappointing thing is when we want to borrow plates and spoons, we are required to pay rent for these cutlery. It's just borrowing, usually in other hotels it's free to borrow cutlery. Then it was also very disappointing when I was about to leave the hotel, it turned out that the car park was paid for at this hotel. During my tour of several hotels, this is the first time I have found a paid hotel parking lot. You can be sure that this will be my last stay at the Banana Inn hotel. Because it's so disappointing.
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1 people find it helpful
Accommodation's Reply
26 Jan 2023
Hello There, Warm greetings from Banana Inn Hotel and Spa. Thank you for staying and providing a review on the Traveloka site. Guest satisfaction is our priority. It is very proud if we can provide good service and products to you. Sorry for the inconvenience if our management policy for charging food equipment and paid parking is not pleasing to you. Yesterday there was a special policy for you to free us from the charge for borrowing cutlery. And we will convey your complaint to management so that it can be taken into consideration. We will further evaluate things that you still feel are lacking regarding rooms and crossings by security guards. Thank you for the suggestions and criticisms which of course helped build the Banana Inn Hotel and Spa even better. Hopefully we can serve you in the future. Regards, Meyditha Puspa Then Hotel Manager
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Putri W. S.
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5.5
/10
Reviewed 186 week(s) ago
Menginap pada liburan Imlek ambil kamar suite 2 hari. Pertama sudah kecewa karna gorden sangat tipis, sehingga cahaya matahari langsung masuk ke kamar. Kemudian pancuran shower kamar mandi sangat rendah, sehingga saya tidak bisa mandi. TV juga sebagian besar acaranya tidak jernih. Kemudian yang paling mengecewakan di saat ingin meminjam piring dan sendok, kita diwajibkan membayar sewa untuk alat-alat makan tersebut. Itu cuma pinjam lho, biasanya di hotel-hotel lain bebas pinjam alat makan. Lalu sangat mengecewakan juga saat hendak keluar hotel, ternyata parkir mobil berbayar di hotel ini. Selama saya keliling beberapa hotel, baru kali ini juga menemuka parkiran hotel berbayar. Bisa dipastikan ini menginap saya terakhir di Banana Inn karena sangat mengecewakan.
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3 people find it helpful
Accommodation's Reply
26 Jan 2023
Hello There, Warm greetings from Banana Inn Hotel and Spa. Thank you for staying and providing a review on the Traveloka site. Guest satisfaction is our priority. It is very proud if we can provide good service and products to you. Sorry for the inconvenience if our management policy for charging food equipment and paid parking is not pleasing to you. Yesterday there was a special policy for you to free us from borrowing cutlery. And we will convey your complaint to management so that it can be taken into consideration. We will further evaluate things that you still feel are lacking regarding rooms and crossings by security guards. Thank you for the suggestions and criticisms which of course helped build the Banana Inn Hotel and Spa even better. Hopefully we can serve you in the future. Regards, Meyditha Puspa Then Hotel Manager
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Arika H. H.
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8.8
/10
Reviewed 187 week(s) ago
Strategic location, and the food is quite good.
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Accommodation's Reply
27 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned. Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Meyditha Puspa Then Hotel Manager
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Max E. M.
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5.2
/10
Reviewed 187 week(s) ago
Old building, not well maintained. The quality of checking the cleanliness of the room is low, there are cobwebs in the bathroom. The sink is clogged and leaking. Central AC smells bad (like cigarettes) in non-smoking rooms.
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4 people find it helpful
Accommodation's Reply
26 Jan 2023
Dear Mr. Max, Warm greetings from Banana Inn Hotel and Spa. Thank you for staying at our hotel and we also apologize for what Mr. Max experienced. We will immediately evaluate your review from you, hopefully Banana Inn Hotel and Spa will be even better in providing products to guests. We hope to serve you again in the future. Regards, Meyditha Puspa Then Hotel Manager
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erwin y.
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9.1
/10
Reviewed 188 week(s) ago
The receptionist is not friendly.
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Accommodation's Reply
11 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these metters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
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ERWIN M. A. K.
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6.2
/10
Reviewed 188 week(s) ago
The room is big, the toiletries are not complete for a 4 star class, the warm water doesn't feel warm, the sink is clogged, the sofa is very crumpled, it's not suitable for the size of a 4 star hotel. The breakfast menu is not far from the menu in awe of the others. Swimming pool facilities are not given towels.
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3 people find it helpful
Accommodation's Reply
26 Jan 2023
Dear Mr. Erwin, Warm greetings from Banana Inn Hotel and Spa. Thank you for staying at our hotel and we also apologize for what happened to Mr. Erwin. We will immediately evaluate the review from Mr. Erwin, hopefully Banana Inn Hotel and Spa will be even better in providing products to guests. We hope to serve you again in the future. Regards, Meyditha Puspa Then Hotel Manager
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Verorisma
icon-origin-TRAVELOKA
8.4
/10
Reviewed 188 week(s) ago
Kebersihan lantai kamar mandi, gorden, old furniture, AC kamar saya tidak bisa diatur. Seharusnya sudah bisa diperbaiki dengan meningkatnya occupancy. Variasi rasa makanan diimprove.
2 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Baim Front Office Departement
Indra B.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 188 week(s) ago
Calm down, the waiter is polite.
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1 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Baim Front Office Departement
Irma Y.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 189 week(s) ago
Thanks banana in hotel. Recommended anyway. There are many variations of the breakfast and the food is delicious, for those who are looking for a hotel for holidays and other things, please choose Banana in the hotel, guaranteed to feel at home.
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2 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Baim Front Office Departement
Achmad S.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 189 week(s) ago
The drain in the bathroom is clogged. The bathtub lid has not been installed.
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1 people find it helpful
Accommodation's Reply
04 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these metters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
Putri J. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 189 week(s) ago
Overall the hotel is good, the food has a lot of variety, the staff is friendly. Just input for parking, can you coordinate with the hotel again how good it is.
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3 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Baim Front Office Departement
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Islahudin
icon-origin-TRAVELOKA
5.5
/10
Reviewed 189 week(s) ago
The room is not comfortable, the air conditioner can't be set at first it starts to smell because the carp is rotten in my opinion it smells from the carpet, the sofa is also not a recipe for sitting on it looks shabby and the lighting is lacking. The hotel feels horror.
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4 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Baim Front Office Departement
Mahindra S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 189 week(s) ago
Strategic location, if you want culinary, just leave a lot of restaurants
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1 people find it helpful
Accommodation's Reply
04 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned. Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
Sri B. A.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 189 week(s) ago
The service is very unsatisfactory, the customer service is still very young, there are no attractive offers to the customer, especially on New Year's Eve they should provide more service, the breakfast menu is not attractive, the bathroom water is not hot, the TV is off, the location of the pool dirty and mossy pool. Immediate renovation so as not to close.
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Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Baim Front Office Departement
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Rafido A. W.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 189 week(s) ago
So far ok menginap di sini, cuma saya gak merasakan pelayanan bintang 4 dan harga high season dari reception nya. Baik waktu saya check in atau check out. Pelayanan paling ramah ada di bellboy dan bahkan masih lebih baik di waitress breakfast dibandingkan reception nya.
1 people find it helpful
Accommodation's Reply
04 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
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Roy S.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 189 week(s) ago
Terlalu old style untuk ukuran kamar Suites, tidak banyak yang bisa dinikmati.
1 people find it helpful
Accommodation's Reply
31 Dec 2022
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
Number of reviews per page
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Exterior 4 Banana Inn Hotel

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8.3
Very Good
From 6,284 reviews
Provided by travellers on
Cleanliness

8.2

Room Comfort

8.3

Meal

8.0

Location

8.6

Service and Facilites

8.5

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Traveller Reviews Banana Inn Hotel

Number of reviews per page
20
40
Customer reviews
Mardiah S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 184 week(s) ago
Alhamdulillah dari 4 kamar hanya 1 yang kurang enak, kamar di pojok agak berbau kurang sedap, sarapan enak dan banyak serta pelayanan baik. Hanya sedikit kecewa, saya request untuk connecting room tapi tidak terpenuhi, minta kamar bersebelahan pun akhirnya mencar-mencar, dan minta untuk late check out karena late check in namun tidak terpenuhi juga. Semoga berikutnya bisa kembali ke hotel ini dengan pelayanan, kebersihan dan kebijakan yang lebih baik lagi.
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Lisdawaty J.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 184 week(s) ago
The room looks not cleaned. The glass near the mini pantry is quite thick and smells of cockroaches. Dirty glass. So it's not comfortable. Eating breakfast is also a concern. Afraid it's not clean Please pay attention to the cleanliness problem because guests want to sleep comfortably in clean room conditions.
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Muhammad A.
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5.6
/10
Reviewed 185 week(s) ago
I found Cockroach in a bathroom, and there 's something in my room that I can't tell.
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Galuh S. H.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 185 week(s) ago
It says 4 stars but feels 1 star. Parking is paid per day. The air conditioner wasn't cold, only the wind came out until I had to move rooms, and even then my husband asked for it. If you borrow a spoon, you have to pay 15 thousand, he said, complete with a plate. The food doesn't taste 4 stars and the menu is the same in the corner near the bar. It says chicken opor but it's filled with meat.
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Accommodation's Reply
31 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these metters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Meyditha Puspa Kenaka Hotel Manager
Meliaki Siregar
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5.2
/10
Reviewed 186 week(s) ago
Stay on Chinese New Year holidays, take a Suite room for 2 days. First, I was disappointed because the curtains were very thin, so the sunlight entered the room directly. Then the bathroom shower head was so low, that I couldn't take a shower. TV also most of the shows are not clear. Then the most disappointing thing is when we want to borrow plates and spoons, we are required to pay rent for these cutlery. It's just borrowing, usually in other hotels it's free to borrow cutlery. Then it was also very disappointing when I was about to leave the hotel, it turned out that the car park was paid for at this hotel. During my tour of several hotels, this is the first time I have found a paid hotel parking lot. You can be sure that this will be my last stay at the Banana Inn hotel. Because it's so disappointing.
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1 people find it helpful
Accommodation's Reply
26 Jan 2023
Hello There, Warm greetings from Banana Inn Hotel and Spa. Thank you for staying and providing a review on the Traveloka site. Guest satisfaction is our priority. It is very proud if we can provide good service and products to you. Sorry for the inconvenience if our management policy for charging food equipment and paid parking is not pleasing to you. Yesterday there was a special policy for you to free us from the charge for borrowing cutlery. And we will convey your complaint to management so that it can be taken into consideration. We will further evaluate things that you still feel are lacking regarding rooms and crossings by security guards. Thank you for the suggestions and criticisms which of course helped build the Banana Inn Hotel and Spa even better. Hopefully we can serve you in the future. Regards, Meyditha Puspa Then Hotel Manager
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Putri W. S.
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5.5
/10
Reviewed 186 week(s) ago
Menginap pada liburan Imlek ambil kamar suite 2 hari. Pertama sudah kecewa karna gorden sangat tipis, sehingga cahaya matahari langsung masuk ke kamar. Kemudian pancuran shower kamar mandi sangat rendah, sehingga saya tidak bisa mandi. TV juga sebagian besar acaranya tidak jernih. Kemudian yang paling mengecewakan di saat ingin meminjam piring dan sendok, kita diwajibkan membayar sewa untuk alat-alat makan tersebut. Itu cuma pinjam lho, biasanya di hotel-hotel lain bebas pinjam alat makan. Lalu sangat mengecewakan juga saat hendak keluar hotel, ternyata parkir mobil berbayar di hotel ini. Selama saya keliling beberapa hotel, baru kali ini juga menemuka parkiran hotel berbayar. Bisa dipastikan ini menginap saya terakhir di Banana Inn karena sangat mengecewakan.
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3 people find it helpful
Accommodation's Reply
26 Jan 2023
Hello There, Warm greetings from Banana Inn Hotel and Spa. Thank you for staying and providing a review on the Traveloka site. Guest satisfaction is our priority. It is very proud if we can provide good service and products to you. Sorry for the inconvenience if our management policy for charging food equipment and paid parking is not pleasing to you. Yesterday there was a special policy for you to free us from borrowing cutlery. And we will convey your complaint to management so that it can be taken into consideration. We will further evaluate things that you still feel are lacking regarding rooms and crossings by security guards. Thank you for the suggestions and criticisms which of course helped build the Banana Inn Hotel and Spa even better. Hopefully we can serve you in the future. Regards, Meyditha Puspa Then Hotel Manager
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Arika H. H.
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8.8
/10
Reviewed 187 week(s) ago
Strategic location, and the food is quite good.
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Accommodation's Reply
27 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned. Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Meyditha Puspa Then Hotel Manager
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Max E. M.
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5.2
/10
Reviewed 187 week(s) ago
Old building, not well maintained. The quality of checking the cleanliness of the room is low, there are cobwebs in the bathroom. The sink is clogged and leaking. Central AC smells bad (like cigarettes) in non-smoking rooms.
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4 people find it helpful
Accommodation's Reply
26 Jan 2023
Dear Mr. Max, Warm greetings from Banana Inn Hotel and Spa. Thank you for staying at our hotel and we also apologize for what Mr. Max experienced. We will immediately evaluate your review from you, hopefully Banana Inn Hotel and Spa will be even better in providing products to guests. We hope to serve you again in the future. Regards, Meyditha Puspa Then Hotel Manager
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erwin y.
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9.1
/10
Reviewed 188 week(s) ago
The receptionist is not friendly.
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Accommodation's Reply
11 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these metters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
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ERWIN M. A. K.
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6.2
/10
Reviewed 188 week(s) ago
The room is big, the toiletries are not complete for a 4 star class, the warm water doesn't feel warm, the sink is clogged, the sofa is very crumpled, it's not suitable for the size of a 4 star hotel. The breakfast menu is not far from the menu in awe of the others. Swimming pool facilities are not given towels.
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3 people find it helpful
Accommodation's Reply
26 Jan 2023
Dear Mr. Erwin, Warm greetings from Banana Inn Hotel and Spa. Thank you for staying at our hotel and we also apologize for what happened to Mr. Erwin. We will immediately evaluate the review from Mr. Erwin, hopefully Banana Inn Hotel and Spa will be even better in providing products to guests. We hope to serve you again in the future. Regards, Meyditha Puspa Then Hotel Manager
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Verorisma
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8.4
/10
Reviewed 188 week(s) ago
Kebersihan lantai kamar mandi, gorden, old furniture, AC kamar saya tidak bisa diatur. Seharusnya sudah bisa diperbaiki dengan meningkatnya occupancy. Variasi rasa makanan diimprove.
2 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Baim Front Office Departement
Indra B.
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9.7
/10
Reviewed 188 week(s) ago
Calm down, the waiter is polite.
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1 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Baim Front Office Departement
Irma Y.
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9.7
/10
Reviewed 189 week(s) ago
Thanks banana in hotel. Recommended anyway. There are many variations of the breakfast and the food is delicious, for those who are looking for a hotel for holidays and other things, please choose Banana in the hotel, guaranteed to feel at home.
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2 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Baim Front Office Departement
Achmad S.
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6.2
/10
Reviewed 189 week(s) ago
The drain in the bathroom is clogged. The bathtub lid has not been installed.
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1 people find it helpful
Accommodation's Reply
04 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these metters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
Putri J. A.
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8.5
/10
Reviewed 189 week(s) ago
Overall the hotel is good, the food has a lot of variety, the staff is friendly. Just input for parking, can you coordinate with the hotel again how good it is.
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3 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Baim Front Office Departement
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Islahudin
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5.5
/10
Reviewed 189 week(s) ago
The room is not comfortable, the air conditioner can't be set at first it starts to smell because the carp is rotten in my opinion it smells from the carpet, the sofa is also not a recipe for sitting on it looks shabby and the lighting is lacking. The hotel feels horror.
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4 people find it helpful
Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Baim Front Office Departement
Mahindra S.
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8.5
/10
Reviewed 189 week(s) ago
Strategic location, if you want culinary, just leave a lot of restaurants
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1 people find it helpful
Accommodation's Reply
04 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, Thank you for taking the time to write a review about your recent stay at Banana Inn Hotel and Spa Bandung. I am glad to read that you enjoyed your stay with us and please be assured that we are working in the improvements that you have mentioned. Your positive feedback is highly appreciated and rewarding for us, as we strive to continuous improve and deliver memorable and fulfilling experience. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
Sri B. A.
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6.1
/10
Reviewed 189 week(s) ago
The service is very unsatisfactory, the customer service is still very young, there are no attractive offers to the customer, especially on New Year's Eve they should provide more service, the breakfast menu is not attractive, the bathroom water is not hot, the TV is off, the location of the pool dirty and mossy pool. Immediate renovation so as not to close.
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Accommodation's Reply
06 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Baim Front Office Departement
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Rafido A. W.
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8.8
/10
Reviewed 189 week(s) ago
So far ok menginap di sini, cuma saya gak merasakan pelayanan bintang 4 dan harga high season dari reception nya. Baik waktu saya check in atau check out. Pelayanan paling ramah ada di bellboy dan bahkan masih lebih baik di waitress breakfast dibandingkan reception nya.
1 people find it helpful
Accommodation's Reply
04 Jan 2023
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
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Roy S.
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5.4
/10
Reviewed 189 week(s) ago
Terlalu old style untuk ukuran kamar Suites, tidak banyak yang bisa dinikmati.
1 people find it helpful
Accommodation's Reply
31 Dec 2022
Warmest Greetings from Banana Inn Hotel and Spa Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these matters so that it wont happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Banana Inn in the near future. Best Regards, Nindya Rizqy Shivany Guest Relation Officer
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