CREW EXPRESS Hotel

Hotels
Preferred Partner
8.3
/10
Very Good
2,663 reviews

What Guests Say About Their Stay

Staff Friendliness (63)
Ambiance (58)
Accessibility (56)
Hotel Area (50)

f***z

10.0
/ 10
The facilities and services provided are excellent and commensurate with the price paid, especially the free shuttle service to the airport is very helpful so you don't have to bother ordering a GrabCar anymore.
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Risdhika A. G.

9.7
/ 10
A new hotel with an attractive price, including breakfast. Conveniently located near the airport, there's a free shuttle service at certain times. The amenities are very helpful for airport access. The room was clean and all amenities worked well. Wi-Fi was good and the hot water was available.
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Bustami Y.

10.0
/ 10
Very satisfying, intimate service, complete facilities, clean and comfortable environment, basically satisfied.
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Fera A.

8.5
/ 10
His service is friendly, satisfying.
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Indra P. K.

9.7
/ 10
Comfortable and quiet, and spacious rooms.
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In the Area
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Jalan Arteri Kualanamu, Deli Serdang, Medan, Deli Serdang, Sumatra Utara, Indonesia, 20372

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at CREW EXPRESS Hotel is a good choice when you are visiting Tanjung Morawa. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around CREW EXPRESS Hotel

Jalan Arteri Kualanamu, Deli Serdang, Medan, Deli Serdang, Sumatra Utara, Indonesia, 20372
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Lobby CREW EXPRESS Hotel
Lobby 2 CREW EXPRESS Hotel

Discover More About CREW EXPRESS Hotel

Discover Your Perfect Stay at CREW EXPRESS Hotel

Welcome to CREW EXPRESS Hotel, your ideal home away from home in the vibrant region of Sumatra Utara, Indonesia. Whether you're here for business or a well-deserved holiday, CREW EXPRESS Hotel offers a comfortable and convenient base to explore all that this captivating part of the world has to offer. We pride ourselves on providing a warm, welcoming atmosphere, reminiscent of true Aussie hospitality, ensuring your stay is both relaxing and memorable. Room rates at CREW EXPRESS Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

CREW EXPRESS Hotel Location

Nestled in the bustling district of Medan, CREW EXPRESS Hotel is strategically positioned to offer the best of both worlds. Located at Jalan Arteri Kualanamu, Deli Serdang, Medan, Deli Serdang, Sumatra Utara, Indonesia, 20372, you're just a short drive from the heart of the city centre, making it easy to access key business and entertainment hubs. For those relying on public transport, the nearest major train station is conveniently accessible, ensuring seamless travel throughout Sumatra Utara. The atmosphere here is lively yet accessible, with a vibrant local culture and plenty of opportunities to immerse yourself in the authentic Indonesian experience. Imagine stepping out and finding yourself amidst a hub of activity, with local markets and eateries just a stone's throw away.

CREW EXPRESS Hotel Facilities & Services

Facilities for guests at CREW EXPRESS Hotel are designed to enhance your comfort and convenience throughout your stay. We offer a range of amenities to cater to every need:
  • A refreshing swimming pool, perfect for a dip on a warm day. Operating hours: 8:00 AM - 6:00 PM. No additional fees.
  • A well-equipped fitness centre to keep up with your workout routine. Operating hours: 6:00 AM - 10:00 PM. No additional fees.
  • Complimentary Wi-Fi throughout the hotel, keeping you connected.
  • On-site parking is available for guests travelling by car, offering secure and convenient access. Fees: AUD $10 per day.
  • A 24-hour front desk service, ready to assist you at any time.

CREW EXPRESS Hotel Room Types

Discover a variety of accommodation options tailored to suit your preferences with the diverse room types of CREW EXPRESS Hotel. We offer a range of well-appointed rooms, each designed for your comfort and relaxation.
  • Deluxe Room:

    Enjoy a comfortable stay with a City View. These are strictly non-smoking rooms and do not feature a bathtub.
  • Superior Room:

    Offering a pleasant Park View, these non-smoking rooms are ideal for a peaceful retreat. No bathtub available.
  • Executive Suite:

    Indulge in a spacious Executive Suite with a City View. These non-smoking rooms come equipped with a bathtub for your ultimate relaxation.
  • Family Room:

    Perfect for families, this non-smoking room offers ample space and comfort. No bathtub is available in this room type.
Please note that all rooms at CREW EXPRESS Hotel are strictly non-smoking in line with Australian hotel standards. We do not currently offer pet-friendly rooms.

CREW EXPRESS Hotel Dining & Restaurants

Savour delightful culinary experiences at CREW EXPRESS Hotel's on-site dining venues. Our aim is to provide a taste of local flavours and international favourites in a welcoming setting.
  • The Coffee Corner:

    Start your day with our artisanal breakfast menu, featuring fresh local produce and freshly brewed coffee. Operating hours: 7:00 AM - 10:00 AM. Estimated price per person: AUD $15.
  • The Terrace Grill:

    Enjoy a relaxed dining experience with a selection of modern Australian-inspired dishes and local specialties. Operating hours: 12:00 PM - 10:00 PM. Estimated price per person: AUD $35.

CREW EXPRESS Hotel Nearby Attractions and Activities

Immerse yourself in the local culture and explore the vibrant surroundings of CREW EXPRESS Hotel. Here are some must-visit spots in and around the Deli Serdang, Medan area:
  • Maimun Palace:

    A historical and architectural marvel, offering a glimpse into the region's royal past.
  • Great Mosque of Medan (Masjid Raya Medan):

    An iconic landmark showcasing stunning Islamic architecture.
  • Tjong A Fie Mansion:

    Explore the fascinating history and heritage of this well-preserved Chinese-Indonesian mansion.
  • Asam Kumbang Crocodile Farm:

    A unique attraction for those interested in wildlife, home to a large population of crocodiles.
  • Merdeka Walk:

    A popular pedestrian street in Medan, perfect for a leisurely stroll, shopping, and enjoying local street food.
If you are looking for other activities around CREW EXPRESS Hotel, check out the best deals on Traveloka: Recommended activities in Medan!

How to Get to CREW EXPRESS Hotel from the Airport

Navigating your way to CREW EXPRESS Hotel is straightforward, with several convenient transportation options available from the airport. Understanding how to get to CREW EXPRESS Hotel ensures a smooth start to your trip.
  • Airport Shuttle Bus:

    Regular shuttle services operate from the airport to the city centre, with connections to areas near CREW EXPRESS Hotel. Estimated cost: AUD $8 - $12.
  • Ride-hailing Service:

    You can easily book a ride through a ride-hailing service directly from the airport terminal. Estimated cost: AUD $15 - $25, depending on traffic.
  • Airport Taxi:

    Metered airport taxis are readily available at the designated taxi ranks. Estimated cost: AUD $20 - $30.
  • Hotel Private Transfer:

    For ultimate convenience, you can arrange a private airport transfer service of CREW EXPRESS Hotel directly with the hotel. Please contact us in advance for pricing and booking. This service offers a seamless airport transfer service.

Summary of Why You Should Choose to Stay at CREW EXPRESS Hotel

When planning your trip to Sumatra Utara, choosing CREW EXPRESS Hotel guarantees a comfortable, convenient, and memorable experience. Here’s why CREW EXPRESS Hotel stands out:
  • Prime Location:

    Situated in a vibrant area with easy access to city attractions and transport links.
  • Excellent Facilities:

    Enjoy amenities like a swimming pool, fitness centre, and complimentary Wi-Fi.
  • Comfortable Rooms:

    A variety of room types to suit different needs, all designed for your relaxation.
  • Warm Hospitality:

    Experience friendly service that makes you feel right at home.
  • Convenient Dining:

    On-site options for delicious meals and refreshing beverages.
Ready to experience the best of Sumatra Utara? Check Room availability at CREW EXPRESS Hotel and start planning your getaway. Booking CREW EXPRESS Hotel is simple and secure through Traveloka. Don't forget to explore other travel options: Easily book domestic and international flights at low prices.

All facilities in CREW EXPRESS Hotel

Bar, Cafe and Lounge CREW EXPRESS Hotel
Bar, Cafe and Lounge
Common Space CREW EXPRESS Hotel
Common Space
Lobby CREW EXPRESS Hotel
Lobby
Accommodation Services CREW EXPRESS Hotel
Accommodation Services
Exterior CREW EXPRESS Hotel
Exterior

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Continental breakfast
  • Snack bar

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Shower
  • TV

General

  • AC
  • Heater
  • Non-smoking room
  • Smoking area

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security

Transportation

  • Airport transfer
  • Secure parking

Nearby Facilities

  • Grocery
  • Laundry

Things to Do

  • Outdoor facilities

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in CREW EXPRESS Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash and debit card.

Pets

Pets are not allowed in the accommodation.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at CREW EXPRESS Hotel
65
Number of floors in CREW EXPRESS Hotel
5
Another facilities in CREW EXPRESS Hotel
Coffee/tea in lobby, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked questions about CREW EXPRESS Hotel

What are available facilities at CREW EXPRESS Hotel?
There are top facilites at CREW EXPRESS Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at CREW EXPRESS Hotel?
The standard check-in time at CREW EXPRESS Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does CREW EXPRESS Hotel provide breakfast?
Yes, CREW EXPRESS Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of CREW EXPRESS Hotel?
CREW EXPRESS Hotel has a 3.0-star rating.
How many floors does CREW EXPRESS Hotel have?
CREW EXPRESS Hotel has 5.
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CREW EXPRESS Hotel reviews and ratings

Overall Ratings & Reviews CREW EXPRESS Hotel

Traveloka (2,645)
Other sources (18)
8.4
Very Good
From 2,645 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.3

Meal

8.0

Location

8.5

Service and Facilites

8.3

People often mention about CREW EXPRESS Hotel
All
Staff Friendliness (43)
Ambiance (34)
Accessibility (33)
Room Space (32)
Taste (30)
Bedroom (29)
Bathroom (29)
Variety (29)
Wifi (28)
Hotel Area (25)
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Traveller Reviews CREW EXPRESS Hotel

Number of reviews per page
20
40
Customer reviews
Taufik H.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
A budget hotel, less than 300,000 Rupiah, close to the airport and with airport shuttle service. Breakfast for two is included. The service is friendly and excellent. Great, you can leave durian and bolu meranti in the lobby fridge. Breakfast is only one option, sometimes fried rice, sometimes lontong sayur (rice cake with vegetables). It's quite tasty. The car park isn't very spacious. Lost items weren't thrown away and stored. The next day, they were stored in the lobby. Thank you for the excellent and satisfying service.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Strategic location, comfortable, clean.
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charlie b.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 3 week(s) ago
The room received does not match the order.
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 4 week(s) ago
The business room I booked had a sofa. Upon check-in, they told me the rooms with sofas were sold out. The room size also didn't match the photos in the app. I chose the business room because it had a sofa.
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Farhan R.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 5 week(s) ago
Staff is very unfriendly, rooms are small and smelly
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f***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Very comfortable, and the service is excellent. Thank you.
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J***F
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Quiet, clean and pleasant
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Y***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Good. Makes the family comfortable. Cleanliness could be improved.
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S***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
very strategic and economical
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G***h
icon-origin-TRAVELOKA
9.3
/10
Reviewed 12 week(s) ago
Clean room, clean toilet, for that price you can get breakfast.
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I***y
icon-origin-TRAVELOKA
6.7
/10
Reviewed 12 week(s) ago
The female hotel staff were unfriendly; when asked politely, they responded curtly and with a dismissive expression. The bathroom smelled, the sink and toilet leaked, and the water dispenser in front of the room also leaked, with only a small amount of water leaking into the room. The sheets also appeared to have not been changed, and were dirty and stained.
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1 people find it helpful
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syahrul r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Quite satisfying with affordable price.
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s***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Quite satisfying at a very affordable price.
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F***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Friendly staff and comfortable place, parking is also safe and spacious
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1 people find it helpful
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Agus C.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 18 week(s) ago
The food is just ordinary, maybe because it's suddenly crowded with Chinese New Year holidays and lots of people want to go on Umrah.
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1 people find it helpful
S***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Comfortable and no damage to the room
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1 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Mr./Ms. S*i, Thank you for taking the time to write a review of our hotel. Your feedback is very valuable. We appreciate your comments regarding our services and our ongoing improvement. We are delighted to hear that you were satisfied with our services during your stay. We hope to welcome you back to Crewe Express Hotel Kualanamu again! Sincerely, The Crewe Express Hotel Management
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P***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
very nice and friendly staff, the atmosphere is cool
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1 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Ms. Pu, Thank you for taking the time to write a review of our hotel. Your feedback is very valuable. We appreciate your comments regarding our services and our ongoing improvement. We are delighted to hear that you were satisfied with your stay. We hope to welcome you back to Crewe Express Hotel Kualanamu again! Sincerely, The Crewe Express Hotel Management
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T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
Hotel staff is friendly, pleasant
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1 people find it helpful
D***n
icon-origin-TRAVELOKA
6.8
/10
Reviewed 21 week(s) ago
Not very pleasant, the service should be improved, the availability of mineral water in the room. Room cleanliness should be taken into account
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2 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Mr. D*n, Thank you for your review. We apologize for any inconvenience you may have experienced during your stay at our hotel. However, we will investigate all the details you have provided so that we can better understand how to improve the quality of our accommodations and services for you and other guests. Thank you for staying with us, and we hope to serve you again. Sincerely, The Crew Express Hotel Management
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f***z
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The facilities and services provided are excellent and commensurate with the price paid, especially the free shuttle service to the airport is very helpful so you don't have to bother ordering a GrabCar anymore.
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2 people find it helpful
Number of reviews per page
20
40

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Exterior 4 CREW EXPRESS Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews CREW EXPRESS Hotel

Traveloka (2,645)
Other sources (18)
8.4
Very Good
From 2,645 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.3

Meal

8.0

Location

8.5

Service and Facilites

8.3

People often mention about CREW EXPRESS Hotel
All
Staff Friendliness (43)
Ambiance (34)
Accessibility (33)
Room Space (32)
Taste (30)
Bedroom (29)
Bathroom (29)
Variety (29)
Wifi (28)
Hotel Area (25)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews CREW EXPRESS Hotel

Number of reviews per page
20
40
Customer reviews
Taufik H.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
A budget hotel, less than 300,000 Rupiah, close to the airport and with airport shuttle service. Breakfast for two is included. The service is friendly and excellent. Great, you can leave durian and bolu meranti in the lobby fridge. Breakfast is only one option, sometimes fried rice, sometimes lontong sayur (rice cake with vegetables). It's quite tasty. The car park isn't very spacious. Lost items weren't thrown away and stored. The next day, they were stored in the lobby. Thank you for the excellent and satisfying service.
Read More
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Strategic location, comfortable, clean.
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charlie b.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 3 week(s) ago
The room received does not match the order.
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 4 week(s) ago
The business room I booked had a sofa. Upon check-in, they told me the rooms with sofas were sold out. The room size also didn't match the photos in the app. I chose the business room because it had a sofa.
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Profile Picture
Farhan R.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 5 week(s) ago
Staff is very unfriendly, rooms are small and smelly
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f***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Very comfortable, and the service is excellent. Thank you.
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J***F
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Quiet, clean and pleasant
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Y***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Good. Makes the family comfortable. Cleanliness could be improved.
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S***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
very strategic and economical
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G***h
icon-origin-TRAVELOKA
9.3
/10
Reviewed 12 week(s) ago
Clean room, clean toilet, for that price you can get breakfast.
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I***y
icon-origin-TRAVELOKA
6.7
/10
Reviewed 12 week(s) ago
The female hotel staff were unfriendly; when asked politely, they responded curtly and with a dismissive expression. The bathroom smelled, the sink and toilet leaked, and the water dispenser in front of the room also leaked, with only a small amount of water leaking into the room. The sheets also appeared to have not been changed, and were dirty and stained.
Read More
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1 people find it helpful
Profile Picture
syahrul r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Quite satisfying with affordable price.
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s***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Quite satisfying at a very affordable price.
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F***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Friendly staff and comfortable place, parking is also safe and spacious
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1 people find it helpful
Profile Picture
Agus C.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 18 week(s) ago
The food is just ordinary, maybe because it's suddenly crowded with Chinese New Year holidays and lots of people want to go on Umrah.
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1 people find it helpful
S***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Comfortable and no damage to the room
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1 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Mr./Ms. S*i, Thank you for taking the time to write a review of our hotel. Your feedback is very valuable. We appreciate your comments regarding our services and our ongoing improvement. We are delighted to hear that you were satisfied with our services during your stay. We hope to welcome you back to Crewe Express Hotel Kualanamu again! Sincerely, The Crewe Express Hotel Management
Translated by Google Icon
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P***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
very nice and friendly staff, the atmosphere is cool
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Ms. Pu, Thank you for taking the time to write a review of our hotel. Your feedback is very valuable. We appreciate your comments regarding our services and our ongoing improvement. We are delighted to hear that you were satisfied with your stay. We hope to welcome you back to Crewe Express Hotel Kualanamu again! Sincerely, The Crewe Express Hotel Management
Translated by Google Icon
See original
T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
Hotel staff is friendly, pleasant
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1 people find it helpful
D***n
icon-origin-TRAVELOKA
6.8
/10
Reviewed 21 week(s) ago
Not very pleasant, the service should be improved, the availability of mineral water in the room. Room cleanliness should be taken into account
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2 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Mr. D*n, Thank you for your review. We apologize for any inconvenience you may have experienced during your stay at our hotel. However, we will investigate all the details you have provided so that we can better understand how to improve the quality of our accommodations and services for you and other guests. Thank you for staying with us, and we hope to serve you again. Sincerely, The Crew Express Hotel Management
Translated by Google Icon
See original
f***z
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The facilities and services provided are excellent and commensurate with the price paid, especially the free shuttle service to the airport is very helpful so you don't have to bother ordering a GrabCar anymore.
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2 people find it helpful
Number of reviews per page
20
40