CREW EXPRESS Hotel

Hotels
Preferred Partner
8.3
/10
Very Good
2,654 reviews

What Guests Say About Their Stay

Staff Friendliness (61)
Ambiance (57)
Accessibility (55)
Hotel Area (49)

f***z

10.0
/ 10
The facilities and services provided are excellent and commensurate with the price paid, especially the free shuttle service to the airport is very helpful so you don't have to bother ordering a GrabCar anymore.
See original

Risdhika A. G.

9.7
/ 10
A new hotel with an attractive price, including breakfast. Conveniently located near the airport, there's a free shuttle service at certain times. The amenities are very helpful for airport access. The room was clean and all amenities worked well. Wi-Fi was good and the hot water was available.
See original

Bustami Y.

10.0
/ 10
Very satisfying, intimate service, complete facilities, clean and comfortable environment, basically satisfied.
See original

Fera A.

8.5
/ 10
His service is friendly, satisfying.
See original

Indra P. K.

9.7
/ 10
Comfortable and quiet, and spacious rooms.
See original
In the Area
See Map
Jalan Arteri Kualanamu, Deli Serdang, Medan, Deli Serdang, Sumatra Utara, Indonesia, 20372

Main Facilities

Read More
AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at CREW EXPRESS Hotel is a good choice when you are visiting Tanjung Morawa. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around CREW EXPRESS Hotel

Jalan Arteri Kualanamu, Deli Serdang, Medan, Deli Serdang, Sumatra Utara, Indonesia, 20372
Discover More Places
Lobby CREW EXPRESS Hotel
Lobby 2 CREW EXPRESS Hotel

Discover More About CREW EXPRESS Hotel

Welcome to CREW EXPRESS Hotel, your ideal destination for a comfortable and memorable stay in Sumatra Utara, Indonesia. We pride ourselves on offering exceptional service and a welcoming atmosphere, ensuring every guest feels right at home. Room rates at CREW EXPRESS Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

CREW EXPRESS Hotel Location

CREW EXPRESS Hotel is conveniently situated in the vibrant Deli Serdang area of Sumatra Utara. Located at Jalan Arteri Kualanamu, Deli Serdang, Medan, Deli Serdang, Sumatra Utara, Indonesia, 20372, our hotel offers easy access to the heart of the region. We are approximately 30 kilometers from the city center of Medan, making it a convenient base for both business and leisure travelers. For those arriving by road, we are within easy reach of major transportation routes. The atmosphere around CREW EXPRESS Hotel is one of relaxed accessibility, offering a peaceful retreat while keeping you connected to the pulse of Sumatra Utara. Whether you're here for business or to explore the local culture, our location provides the perfect balance.

CREW EXPRESS Hotel Facilities & Services

Facilities for guests at CREW EXPRESS Hotel are designed to enhance your stay and provide utmost convenience. We offer a range of amenities to cater to your needs:

  • Complimentary Wi-Fi:

    Stay connected with free high-speed internet access throughout the hotel.
  • 24-Hour Front Desk:

    Our dedicated staff is available around the clock to assist you with any requests.
  • Restaurant and Bar:

    Enjoy delicious meals and refreshing drinks at our on-site dining establishments.
  • Meeting Facilities:

    Business travelers can utilize our well-equipped meeting rooms for their professional needs.
  • Parking:

    Ample free parking space is available for guests traveling by car.
  • Room Service:

    Enjoy the convenience of in-room dining from 7:00 AM to 10:00 PM.
  • Laundry Service:

    Keep your wardrobe fresh with our efficient laundry and dry-cleaning services (additional charges apply).

CREW EXPRESS Hotel Room Types

Discover a variety of accommodations to suit your preferences with the diverse room types of CREW EXPRESS Hotel. Each room is thoughtfully designed to provide comfort and functionality.

  • Standard Room:

    A cozy and well-appointed room, perfect for solo travelers or couples. Available with City View. Non-smoking rooms are standard.
  • Deluxe Room:

    Offering more space and enhanced amenities, our Deluxe Rooms are ideal for those seeking extra comfort. Available with City View. Non-smoking rooms are standard. Some Deluxe Rooms feature a bathtub.
  • Suite:

    Experience luxury and spaciousness in our elegant Suites, featuring separate living and sleeping areas. Available with City View. Non-smoking rooms are standard. All Suites include a bathtub.
  • Family Room:

    Designed for families or larger groups, these rooms provide ample space and comfortable sleeping arrangements. Available with City View. Non-smoking rooms are standard.

Please note that all rooms are designated as non-smoking to ensure a pleasant environment for all guests. We do not currently offer pet-friendly rooms.

CREW EXPRESS Hotel Dining & Restaurants

Savor a delightful culinary journey at CREW EXPRESS Hotel, where our dining options promise to tantalize your taste buds. Our on-site restaurant offers a variety of local and international dishes.

  • Main Restaurant:

    Serving breakfast, lunch, and dinner, this restaurant offers a buffet and à la carte options. Estimated price per person for a full meal is PHP 800. Operating hours are from 6:30 AM to 10:00 PM.
  • Lobby Cafe:

    A casual spot for coffee, pastries, and light snacks. Operating hours are from 8:00 AM to 6:00 PM.

CREW EXPRESS Hotel Nearby Attractions and Activities

Explore the rich culture and natural beauty surrounding CREW EXPRESS Hotel with these popular nearby attractions:

  • Taman Hewan Pematang Siantar:

    A popular zoo and wildlife park, offering a fun day out for families.
  • Istana Maimun:

    The historic palace of the Sultanate of Deli in Medan, showcasing unique architecture.
  • Museum of North Sumatra:

    Discover the history and cultural heritage of the region.
  • Lake Toba:

    While a bit further, this stunning volcanic lake is a must-visit for its breathtaking scenery and Batak culture.
  • Mount Sibayak:

    For the adventurous, this active volcano offers hiking opportunities and incredible views.

If you are looking for other activities around CREW EXPRESS Hotel, check out the best deals on Traveloka: Recommended activities in Deli Serdang!

How to Get to CREW EXPRESS Hotel from the Airport

Navigating your journey from the airport to CREW EXPRESS Hotel is straightforward, with several convenient options available. Understanding how to get to CREW EXPRESS Hotel ensures a smooth start to your trip. The airport transfer service of CREW EXPRESS Hotel can be arranged for your convenience.

  • Taxi:

    Metered taxis are readily available at the airport. The estimated fare to CREW EXPRESS Hotel is around PHP 500-700, depending on traffic. Journey time is approximately 45-60 minutes.
  • Ride-hailing Service:

    You can book a ride through a ride-hailing service from the designated pick-up points at the airport. Prices are comparable to taxis.
  • Hotel Private Transfer:

    For a seamless and comfortable experience, you can pre-book a private airport transfer directly with CREW EXPRESS Hotel. Please contact the hotel in advance for rates and arrangements. This service offers door-to-door convenience. You can also explore other airport transfer services.

Summary of Why You Should Choose to Stay at CREW EXPRESS Hotel

CREW EXPRESS Hotel offers a compelling choice for your next getaway in Sumatra Utara, blending comfort, convenience, and excellent value. We are confident that your stay with us will be both enjoyable and memorable. Here’s why you should choose CREW EXPRESS Hotel:

  • Prime Location:

    Conveniently situated in Deli Serdang, providing easy access to local attractions and transportation hubs.
  • Comfortable Accommodations:

    A range of well-appointed rooms designed for your relaxation and peace of mind.
  • Attentive Service:

    Our friendly and professional staff are dedicated to ensuring a pleasant and hassle-free stay.
  • Value for Money:

    Competitive room rates and excellent facilities make CREW EXPRESS Hotel a smart choice.
  • Dining Options:

    Enjoy delicious meals at our on-site restaurant, offering a taste of local and international flavors.

Ready to experience the best of Sumatra Utara? Check for

Room availability at CREW EXPRESS Hotel

and start planning your trip.

Booking CREW EXPRESS Hotel

is easy and secure through Traveloka. We invite you to explore more options:

Book budget hotels in Sumatra Utara

Easily book domestic and international flights at low prices

All facilities in CREW EXPRESS Hotel

Bar, Cafe and Lounge CREW EXPRESS Hotel
Bar, Cafe and Lounge
Common Space CREW EXPRESS Hotel
Common Space
Lobby CREW EXPRESS Hotel
Lobby
Accommodation Services CREW EXPRESS Hotel
Accommodation Services
Exterior CREW EXPRESS Hotel
Exterior

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Continental breakfast
  • Snack bar

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Shower
  • TV

General

  • AC
  • Heater
  • Non-smoking room
  • Smoking area

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security

Transportation

  • Airport transfer
  • Secure parking

Nearby Facilities

  • Grocery
  • Laundry

Things to Do

  • Outdoor facilities

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in CREW EXPRESS Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash and debit card.

Pets

Pets are not allowed in the accommodation.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at CREW EXPRESS Hotel
65
Number of floors in CREW EXPRESS Hotel
5
Another facilities in CREW EXPRESS Hotel
Coffee/tea in lobby, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in CREW EXPRESS Hotel

What are available facilities at CREW EXPRESS Hotel?
There are top facilites at CREW EXPRESS Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at CREW EXPRESS Hotel?
The standard check-in time at CREW EXPRESS Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does CREW EXPRESS Hotel provide breakfast?
Yes, CREW EXPRESS Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of CREW EXPRESS Hotel?
CREW EXPRESS Hotel is a 3.0-star hotel.
How many floors does CREW EXPRESS Hotel have?
CREW EXPRESS Hotel has 5 floors.
See All

More Reviews from Other Guests in CREW EXPRESS Hotel

Overall Ratings & Reviews CREW EXPRESS Hotel

Traveloka (2,637)
Other sources (17)
8.4
Very Good
From 2,637 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

8.0

Location

8.5

Service and Facilites

8.3

People often mention about CREW EXPRESS Hotel
All
Staff Friendliness (41)
Ambiance (33)
Accessibility (32)
Room Space (31)
Taste (30)
Bedroom (28)
Bathroom (28)
Variety (28)
Wifi (27)
Hotel Area (24)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews CREW EXPRESS Hotel

Number of reviews per page
20
40
Customer reviews
D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 7 day(s) ago
The business room I booked had a sofa. Upon check-in, they told me the rooms with sofas were sold out. The room size also didn't match the photos in the app. I chose the business room because it had a sofa.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Farhan R.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 3 week(s) ago
Staff is very unfriendly, rooms are small and smelly
Translated by Google Icon
See original
Find this review helpful?
f***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Very comfortable, and the service is excellent. Thank you.
Translated by Google Icon
See original
Find this review helpful?
J***F
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Quiet, clean and pleasant
Translated by Google Icon
See original
Find this review helpful?
Y***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Good. Makes the family comfortable. Cleanliness could be improved.
Translated by Google Icon
See original
Find this review helpful?
S***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
very strategic and economical
Translated by Google Icon
See original
Find this review helpful?
G***h
icon-origin-TRAVELOKA
9.3
/10
Reviewed 9 week(s) ago
Clean room, clean toilet, for that price you can get breakfast.
Translated by Google Icon
See original
Find this review helpful?
I***y
icon-origin-TRAVELOKA
6.7
/10
Reviewed 10 week(s) ago
The female hotel staff were unfriendly; when asked politely, they responded curtly and with a dismissive expression. The bathroom smelled, the sink and toilet leaked, and the water dispenser in front of the room also leaked, with only a small amount of water leaking into the room. The sheets also appeared to have not been changed, and were dirty and stained.
Read More
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
syahrul r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Quite satisfying with affordable price.
Translated by Google Icon
See original
Find this review helpful?
s***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Quite satisfying at a very affordable price.
Translated by Google Icon
See original
Find this review helpful?
F***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Friendly staff and comfortable place, parking is also safe and spacious
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Agus C.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 15 week(s) ago
The food is just ordinary, maybe because it's suddenly crowded with Chinese New Year holidays and lots of people want to go on Umrah.
Translated by Google Icon
See original
1 people find it helpful
S***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Comfortable and no damage to the room
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Mr./Ms. S*i, Thank you for taking the time to write a review of our hotel. Your feedback is very valuable. We appreciate your comments regarding our services and our ongoing improvement. We are delighted to hear that you were satisfied with our services during your stay. We hope to welcome you back to Crewe Express Hotel Kualanamu again! Sincerely, The Crewe Express Hotel Management
Translated by Google Icon
See original
P***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
very nice and friendly staff, the atmosphere is cool
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Ms. Pu, Thank you for taking the time to write a review of our hotel. Your feedback is very valuable. We appreciate your comments regarding our services and our ongoing improvement. We are delighted to hear that you were satisfied with your stay. We hope to welcome you back to Crewe Express Hotel Kualanamu again! Sincerely, The Crewe Express Hotel Management
Translated by Google Icon
See original
T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Hotel staff is friendly, pleasant
Translated by Google Icon
See original
1 people find it helpful
D***n
icon-origin-TRAVELOKA
6.8
/10
Reviewed 18 week(s) ago
Not very pleasant, the service should be improved, the availability of mineral water in the room. Room cleanliness should be taken into account
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Mr. D*n, Thank you for your review. We apologize for any inconvenience you may have experienced during your stay at our hotel. However, we will investigate all the details you have provided so that we can better understand how to improve the quality of our accommodations and services for you and other guests. Thank you for staying with us, and we hope to serve you again. Sincerely, The Crew Express Hotel Management
Translated by Google Icon
See original
f***z
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The facilities and services provided are excellent and commensurate with the price paid, especially the free shuttle service to the airport is very helpful so you don't have to bother ordering a GrabCar anymore.
Translated by Google Icon
See original
2 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 21 week(s) ago
I booked two rooms and stayed for two nights in rooms 300 and 301/201. Upon check-in, I was greeted with a blank face by the receptionist, not a smile. I asked for rooms on the same floor, but they said they were full. The elevator access card only worked for the floor we were staying on and the lobby, so if I wanted to go to my son's room in 201, I had to go down to the lobby first, and the elevator attendant would then call the second floor. The second day, I was able to move from 201 to 301 by the friendlier morning receptionist. My room 300 wasn't cleaned, even though I had put a sign on the door asking for it to be cleaned. But the flat-faced night receptionist said it was because I hadn't reported it to the receptionist. After I got angry, the room was cleaned, and I had to wait in my son's newly moved room. Breakfast on the second day ran out of rice, and I waited almost 30 minutes. When it arrived, it was raw. I was very disappointed with this hotel. I'll think twice about coming back.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
22 Jan 2026
Crew Express Hotel would like to thank you for choosing to stay at Crew Express Hotel. Regarding your feedback, we apologize for any inconvenience you may have experienced during your stay. We will address the issues you have raised and thank you for your suggestions. Sincerely, and we hope to welcome you again. The Management Team
Translated by Google Icon
See original
A***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 21 week(s) ago
The security was friendly and helpful, but the F&B staff lacked initiative in responding to guest requests for breakfast. I booked a non-smoking room, but was given a smoking room. Hopefully, the service will improve in the future.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Ms./Mrs. A*a, Thank you for your review. We apologize for any inconvenience you experienced during your stay at our hotel. We will thoroughly investigate all the points you mentioned to understand how we can improve the quality of our accommodations and services for you and other guests. Thank you for staying with us, and we hope to serve you again. Sincerely, The Crew Express Hotel Management
Translated by Google Icon
See original
Eka M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
everything is comfortable except the breakfast
Translated by Google Icon
See original
1 people find it helpful
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 CREW EXPRESS Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews CREW EXPRESS Hotel

Traveloka (2,637)
Other sources (17)
8.4
Very Good
From 2,637 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

8.0

Location

8.5

Service and Facilites

8.3

People often mention about CREW EXPRESS Hotel
All
Staff Friendliness (41)
Ambiance (33)
Accessibility (32)
Room Space (31)
Taste (30)
Bedroom (28)
Bathroom (28)
Variety (28)
Wifi (27)
Hotel Area (24)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews CREW EXPRESS Hotel

Number of reviews per page
20
40
Customer reviews
D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 7 day(s) ago
The business room I booked had a sofa. Upon check-in, they told me the rooms with sofas were sold out. The room size also didn't match the photos in the app. I chose the business room because it had a sofa.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Farhan R.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 3 week(s) ago
Staff is very unfriendly, rooms are small and smelly
Translated by Google Icon
See original
Find this review helpful?
f***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Very comfortable, and the service is excellent. Thank you.
Translated by Google Icon
See original
Find this review helpful?
J***F
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Quiet, clean and pleasant
Translated by Google Icon
See original
Find this review helpful?
Y***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Good. Makes the family comfortable. Cleanliness could be improved.
Translated by Google Icon
See original
Find this review helpful?
S***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
very strategic and economical
Translated by Google Icon
See original
Find this review helpful?
G***h
icon-origin-TRAVELOKA
9.3
/10
Reviewed 9 week(s) ago
Clean room, clean toilet, for that price you can get breakfast.
Translated by Google Icon
See original
Find this review helpful?
I***y
icon-origin-TRAVELOKA
6.7
/10
Reviewed 10 week(s) ago
The female hotel staff were unfriendly; when asked politely, they responded curtly and with a dismissive expression. The bathroom smelled, the sink and toilet leaked, and the water dispenser in front of the room also leaked, with only a small amount of water leaking into the room. The sheets also appeared to have not been changed, and were dirty and stained.
Read More
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
syahrul r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Quite satisfying with affordable price.
Translated by Google Icon
See original
Find this review helpful?
s***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Quite satisfying at a very affordable price.
Translated by Google Icon
See original
Find this review helpful?
F***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Friendly staff and comfortable place, parking is also safe and spacious
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Agus C.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 15 week(s) ago
The food is just ordinary, maybe because it's suddenly crowded with Chinese New Year holidays and lots of people want to go on Umrah.
Translated by Google Icon
See original
1 people find it helpful
S***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Comfortable and no damage to the room
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Mr./Ms. S*i, Thank you for taking the time to write a review of our hotel. Your feedback is very valuable. We appreciate your comments regarding our services and our ongoing improvement. We are delighted to hear that you were satisfied with our services during your stay. We hope to welcome you back to Crewe Express Hotel Kualanamu again! Sincerely, The Crewe Express Hotel Management
Translated by Google Icon
See original
P***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
very nice and friendly staff, the atmosphere is cool
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Ms. Pu, Thank you for taking the time to write a review of our hotel. Your feedback is very valuable. We appreciate your comments regarding our services and our ongoing improvement. We are delighted to hear that you were satisfied with your stay. We hope to welcome you back to Crewe Express Hotel Kualanamu again! Sincerely, The Crewe Express Hotel Management
Translated by Google Icon
See original
T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Hotel staff is friendly, pleasant
Translated by Google Icon
See original
1 people find it helpful
D***n
icon-origin-TRAVELOKA
6.8
/10
Reviewed 18 week(s) ago
Not very pleasant, the service should be improved, the availability of mineral water in the room. Room cleanliness should be taken into account
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Mr. D*n, Thank you for your review. We apologize for any inconvenience you may have experienced during your stay at our hotel. However, we will investigate all the details you have provided so that we can better understand how to improve the quality of our accommodations and services for you and other guests. Thank you for staying with us, and we hope to serve you again. Sincerely, The Crew Express Hotel Management
Translated by Google Icon
See original
f***z
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The facilities and services provided are excellent and commensurate with the price paid, especially the free shuttle service to the airport is very helpful so you don't have to bother ordering a GrabCar anymore.
Translated by Google Icon
See original
2 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 21 week(s) ago
I booked two rooms and stayed for two nights in rooms 300 and 301/201. Upon check-in, I was greeted with a blank face by the receptionist, not a smile. I asked for rooms on the same floor, but they said they were full. The elevator access card only worked for the floor we were staying on and the lobby, so if I wanted to go to my son's room in 201, I had to go down to the lobby first, and the elevator attendant would then call the second floor. The second day, I was able to move from 201 to 301 by the friendlier morning receptionist. My room 300 wasn't cleaned, even though I had put a sign on the door asking for it to be cleaned. But the flat-faced night receptionist said it was because I hadn't reported it to the receptionist. After I got angry, the room was cleaned, and I had to wait in my son's newly moved room. Breakfast on the second day ran out of rice, and I waited almost 30 minutes. When it arrived, it was raw. I was very disappointed with this hotel. I'll think twice about coming back.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
22 Jan 2026
Crew Express Hotel would like to thank you for choosing to stay at Crew Express Hotel. Regarding your feedback, we apologize for any inconvenience you may have experienced during your stay. We will address the issues you have raised and thank you for your suggestions. Sincerely, and we hope to welcome you again. The Management Team
Translated by Google Icon
See original
A***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 21 week(s) ago
The security was friendly and helpful, but the F&B staff lacked initiative in responding to guest requests for breakfast. I booked a non-smoking room, but was given a smoking room. Hopefully, the service will improve in the future.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Ms./Mrs. A*a, Thank you for your review. We apologize for any inconvenience you experienced during your stay at our hotel. We will thoroughly investigate all the points you mentioned to understand how we can improve the quality of our accommodations and services for you and other guests. Thank you for staying with us, and we hope to serve you again. Sincerely, The Crew Express Hotel Management
Translated by Google Icon
See original
Eka M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
everything is comfortable except the breakfast
Translated by Google Icon
See original
1 people find it helpful
Number of reviews per page
20
40