Does D'Carol Hotel Surabaya have parking?

Yes, D'Carol Hotel Surabaya does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

What do past guests say about D'Carol Hotel Surabaya?

Traveloka users who have stayed at D'Carol Hotel Surabaya have praised its Location, Room Comfort, Service and Facilites.

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D'Carol Hotel Surabaya

Name: D'Carol Hotel Surabaya
Address: Jl. Gundih No. 8, Ruko Dupak Grosir CT. 5 & 6 , Genteng, Surabaya, Jawa Timur, Indonesia, 60172, Jl. Gundih No. 8, Ruko Dupak Grosir CT. 5 & 6, Jawa Timur, 60172, Indonesia
Rating: 8.3

Hotels

8.3

/10

Very Good

1,464 reviews

What Guests Say About Their Stay

R***o

9.4

/ 10

Have stayed here twice. Highly recommended for train users who get off at Pasarturi Station. Close access, large safe parking, and spacious, comfortable, and clean rooms at affordable prices.

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Addinul Q.

9.4

/ 10

From the outside it looks small. Once inside it is very spacious. Clean and comfortable. Friendly staff. Honestly for those who want to transit in Surabaya. This hotel is highly recommended

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Chairunisa C.

9.7

/ 10

Hotel yang termasuk kondisi baik dan pelayanan yang baik. Kamar bersih, semua fasilitas di kamar bisa digunakan. Saya dari Malang menginap beberapa hari di D'carol Hotel sangat memuaskan. Lanjutkan pelayanan terbaik dari kalian yaa D'carol Hotel 🤗

Nanda

9.4

/ 10

The staff are all friendly, the room conditions are also really good, all the facilities are good, next time I go to Surabaya I want to stay here again🫰🏻

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yuhni m.

8.5

/ 10

Bersih, luas, tidak pengap meskipun jendela tidak dibuka. Pencahayaan juga bagus, kaca luas berasa lega. Handuk dapat 2, bersih dan di-packing plastik rapi. Terlihat ter-manage dengan baik kebersihannya. Dekat dengan stasiun, jalan kaki santai saja hanya 12 menit. Restoran banyak tempat duduk, tapi makanan tersedia hanya jenis mie cup, tetapi sudah termasuk minum dengan harga terjangkau. Kalau perlu bisa keluar, dekat situ banyak warung, ada nasi bungkus. Shower air panas mantap. Ada playground juga. Pelayanan ok. Mau datang ke sini lagi. Harga terjangkau dan worth it. Recommended banget.

In the Area

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Jl. Gundih No. 8, Ruko Dupak Grosir CT. 5 & 6 , Genteng, Surabaya, Jawa Timur, Indonesia, 60172

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

D'Carol Hotel Surabaya is a hotel in a good neighborhood, which is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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What's around D'Carol Hotel Surabaya

Jl. Gundih No. 8, Ruko Dupak Grosir CT. 5 & 6 , Genteng, Surabaya, Jawa Timur, Indonesia, 60172

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Discover More About D'Carol Hotel Surabaya

Location

D'Carol Hotel Surabaya is a hotel in a good neighborhood, which is located at Genteng.

About D'Carol Hotel Surabaya

For you, travelers who wish to travel comfortably on a budget, D'Carol Hotel Surabaya is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, D'Carol Hotel Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at D'Carol Hotel Surabaya, a wonderful accommodation for your family holiday.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, D'Carol Hotel Surabaya is suitable for you who value privacy during your stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at D'Carol Hotel Surabaya.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from D'Carol Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

D'Carol Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, D'Carol Hotel Surabaya is the right place to stay.

All facilities in D'Carol Hotel Surabaya

Common Space

Lobby

Exterior

Bedroom

In-room Bathroom

Public Facilities

Parking
Elevator
Restaurant
Room service
WiFi in public area

General

AC
Heater
Non-smoking room
Smoking area

In-room Facilities

Desk
Shower
TV

Hotel Services

24-hour Receptionist
24-hour security
Laundry service

Nearby Facilities

ATM/Banking
Shops
Supermarket

Business Facilities

Conference room
Meeting facilities

Things to Do

TV lounge

Connectivity

Free WiFi

Accommodation Policy & General Information in D'Carol Hotel Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash and debit card.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at D'Carol Hotel Surabaya	130
Number of floors in D'Carol Hotel Surabaya	1
Another facilities in D'Carol Hotel Surabaya	Room service, WiFi in public area, Heater, Non-smoking room, Smoking area

Frequently asked questions about D'Carol Hotel Surabaya

What are available facilities at D'Carol Hotel Surabaya?

There are top facilites at D'Carol Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at D'Carol Hotel Surabaya?

The standard check-in time at D'Carol Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of D'Carol Hotel Surabaya?

D'Carol Hotel Surabaya has a 3.0-star rating.

How many floors does D'Carol Hotel Surabaya have?

D'Carol Hotel Surabaya has 1.

How many rooms are available at D'Carol Hotel Surabaya?

D'Carol Hotel Surabaya has 130.

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More Reviews from Other Guests in D'Carol Hotel Surabaya

Overall Ratings & Reviews D'Carol Hotel Surabaya

Traveloka (1,464)

8.3

Very Good

From 1,464 reviews

Provided by travellers on

Cleanliness

8.2

Room Comfort

8.3

Meal

8.2

Location

8.5

Service and Facilites

8.3

People often mention about D'Carol Hotel Surabaya

All

Bedroom (90)

Staff Friendliness (70)

Ambiance (61)

Bathroom (61)

Accessibility (58)

Distance to City Center (55)

Room Space (51)

Surroundings (42)

Wifi (42)

Check-in/out Time (40)

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Traveller Reviews D'Carol Hotel Surabaya

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Customer reviews

Verified Traveler

Leisure

10.0

/10

Reviewed 4 hour(s) ago

Hotel staff are friendly and responsive.

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B***i

Business

8.5

/10

Reviewed 2 day(s) ago

Cheap price, clean hotel & rooms, close train access

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Verified Traveler

9.4

/10

Reviewed 3 day(s) ago

The place is very close to the station

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Adam N.

Staycation

8.4

/10

Reviewed 3 day(s) ago

The TV remote doesn't work, you should check it more carefully.

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I***h

Transit

9.7

/10

Reviewed 1 week(s) ago

I have stayed here twice, just to rest after a long journey, it is very comfortable, close to Pasar Turi Station, looking for food is easy, just go to the cafe.

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Accommodation's Reply

27 Nov 2025

Dear Sir/Madam, I am "Best regards from us at D'Carol Hotel Surabaya". Thank you for your rating and review. We are glad that you were impressed with our room and our friendly staff that made you feel comfortable. Our entire team is committed to providing the best for all our guests. Thank you again and see you again at D'Carol Hotel. 😊🙏

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F***i

8.5

/10

Reviewed 2 week(s) ago

The room is spacious, but the bathroom should be given camphor or air freshener.

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Accommodation's Reply

27 Nov 2025

Dear Mr. F*i, "Best regards from us, D'Carol Hotel Surabaya" Thank you for your rating and review. We are very glad that you were impressed with the room you stayed in and the friendly service from our team that made you feel comfortable. We also appreciate your suggestions or feedback. We will forward it to the relevant team on this matter. All staffs are always committed to providing the best for all guests. Thank you again and see you again at D'Carol Hotel 😊🙏

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H***s

Leisure

10.0

/10

Reviewed 2 week(s) ago

The hotel is strategically located near the Pasar Turi wholesale market. The room is comfortable, the AC is cool, and there's a TV. The service is friendly, and we were allowed to check in early yesterday. I tried the fried rice at the restaurant; it's cheap and delicious. For 25k you get fried rice and a drink.

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1 people find it helpful

Accommodation's Reply

27 Nov 2025

Dear Mr. H*s. "Best regards from us, D'Carol Hotel Surabaya" Thank you for your review/rating. We are glad that you were impressed with the room you stayed in and the friendly service from our team that made you feel comfortable. All the team members are always committed to providing the best for all guests. Thank you again and see you again at D'Carol Hotel 😊🙏

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m***n

Leisure

6.8

/10

Reviewed 3 week(s) ago

Both of the bed sheets had yellow stains on them, I suspect they were from previous guests who had been in bed.

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1 people find it helpful

Accommodation's Reply

18 Nov 2025

Dear M*n, "Best regards, D'Carol Hotel Surabaya" Thank you for staying/using our hotel service. For any problems you encountered during your stay, whether it's bed sheets, we take care to clean them properly because every time we're done using them, we will wash and change the sheets immediately or change the washed sheets to new ones. And our staff will clean the room every time after use to make sure the room is ready for use/ready for the next guest. All staffs always try to provide the best for all guests. Thank you again and see you again at D'Carol Hotel 😊🙏

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k***a

Transit

8.5

/10

Reviewed 3 week(s) ago

The hotel staff was very friendly and helpful upon check in.

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Accommodation's Reply

18 Nov 2025

Dear Sir/Madam, "Best regards from us, D'Carol Hotel Surabaya" Thank you for your review/rating. We are glad that you were impressed with the room you stayed in and the friendly service from our team that made you feel comfortable. All staffs are always committed to providing the best for all guests. Thank you again and see you again at D'Carol Hotel 😊🙏

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m***d

Transit

8.1

/10

Reviewed 3 week(s) ago

The bed sheet wasn't very clean, there were yellow spots, and the towels also had lots of spots.

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2 people find it helpful

Accommodation's Reply

18 Nov 2025

Dear M*d. "Best regards, D'Carol Hotel Surabaya" Thank you for your review/rating. Regarding the issues you encountered during your stay, we care about the cleanliness of the bed sheets. Because every time we finish using them, we will wash and change the bed sheets immediately or change the washed bed sheets. And our staff will clean the room every time after use to make the room ready for the next guest. All the staff always try to give the best to the guests. Thank you again and see you again at D'Carol Hotel 😊🙏

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N***h

8.4

/10

Reviewed 4 week(s) ago

Please pay attention to the cleanliness of towels and bedding. The strategic location makes it easy for guests to get to Turi Station.

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Accommodation's Reply

18 Nov 2025

Dear Mr. N*h, "Best regards from us at D'Carol Hotel Surabaya." Thank you for visiting and giving us your rating and review. Our entire team is always striving to provide the best for all our guests. Thank you again and see you again at D'Carol Hotel 😊🙏

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S***A

Staycation

9.4

/10

Reviewed 4 week(s) ago

Close to the city center. A prime choice in emergency situations where rest is needed.

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1 people find it helpful

Accommodation's Reply

18 Nov 2025

Dear Mr/Ms S*A, Warm regards from D'Carol Hotel Surabaya. Thank you for visiting and leaving your comments. Our entire team always tries their best to provide the best for you. Thank you again and see you again at D'Carol Hotel. 😊🙏

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A***o

8.1

/10

Reviewed 5 week(s) ago

Everything was good, nice, and comfortable. The only downside was that the sheets and blanket were dirty and had yellow spots. Please pay attention.

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Accommodation's Reply

31 Oct 2025

Dear A*o, "Best regards, D'Carol Hotel Surabaya" Thank you for your review/rating. Regarding the issues you encountered during your stay, we care about the cleanliness of the bed sheets. Because every time we finish using them, we will wash and change the new bed sheets immediately or change the washed bed sheets. And our staff will clean the room every time after use to make the room ready for the next guest. All the staffs always try to give the best to the guests. Thank you again and see you again at D'Carol Hotel 😊🙏

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D***e

7.6

/10

Reviewed 6 week(s) ago

I chose this location because it was closest to my course location. It was comfortable at first, as it fit my budget. However, the last two days have been quite annoying because noise from other rooms has filtered into my room. It's noisy! Furthermore, this hotel either doesn't have a deposit system or doesn't have a photocopier, so you have to leave your original ID card in the foyer and collect it upon check-out.

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2 people find it helpful

Accommodation's Reply

30 Oct 2025

Dear D*e. "Best regards, D'Carol Hotel Surabaya" Thank you for rating and reviewing us. We apologize for the inconvenience you experienced during your stay. Due to the noise generated by a group of people who just entered the room and only a few seconds later, it caused a disturbance in the corridor or guest room area. As our staff has informed the relevant persons to not make loud noises or do any activities that may disturb the comfort of guests and may disturb the comfort of other guests. There is a deposit in cash or ID card, which you can choose. And will be returned upon check-out. All staff are committed to providing the best for guests. Thank you again. See you again at D'Carol Hotel 😊🙏

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M***a

7.0

/10

Reviewed 6 week(s) ago

This is the first time I've stayed here using a queue number.. It's so unethical! It's like queuing for groceries. And you have to check in at 2:00 PM.. At other hotels, you can check in at 12:00 PM as long as the room is ready. What's unbelievable is using a queue number.

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2 people find it helpful

Accommodation's Reply

24 Oct 2025

Dear M*a, "D'Carol Hotel Surabaya sincerely appreciates your review/rating. Should you experience any inconvenience during your stay, please be advised that check-in time is 2:00 PM and check-out time is no later than 12:00 PM, subject to room availability. These policies/rules are clearly stated for you to read and understand when booking via the application. We also limit the number of waiting times to prevent early arrivals from affecting other guests. Each hotel has different policies or privileges in serving guests. Our team is always committed to providing the best service. Thank you again and hope to see you again at D'Carol Hotel.

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H***n

Staycation

6.2

/10

Reviewed 6 week(s) ago

The bedsheets and bedcovers also have lots of yellow stains, it's really dirty, it's uncomfortable to sleep in, please clean it more, the shower water isn't strong enough, and the gaps in the floor haven't been swept enough.

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Accommodation's Reply

24 Oct 2025

Dear H*n, "Best regards, D'Carol Hotel Surabaya" Thank you for your review/rating. Regarding the issues you encountered during your stay, regarding the bedsheets, we care about cleanliness because every time we finish using them, we will wash and change new bedsheets immediately. And our staff will clean the room every time after use to make the room ready for the next guest. All the staff always try to give the best to the guests. Thank you again and see you again at D'Carol Hotel 😊🙏

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T***s

8.1

/10

Reviewed 7 week(s) ago

The hotel staff was friendly upon check-in, the room was spacious, the location was close to the city center, but unfortunately the bed sheets were still stained.

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2 people find it helpful

Accommodation's Reply

24 Oct 2025

Dear Mr/Mrs. T*S., "Best regards from us, D'Carol Hotel Surabaya" Thank you for your review/rating. We are very glad that you were impressed with the room you stayed in and the friendly service from our team that made you feel comfortable. Thank you for your advice/suggestion. All the team members are always striving to provide the best for all guests. Thank you again and see you again at D'Carol Hotel 😊🙏

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Verified Traveler

Staycation

8.5

/10

Reviewed 7 week(s) ago

There's a price for appearance, but D, Carol is really CHEAP... the room is very spacious...

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Accommodation's Reply

24 Oct 2025

Dear Guest, "D'Carol Hotel Surabaya" would like to extend our sincere appreciation for your review/rating. We are very glad that you were impressed with the room you stayed in and the friendly service from our team that made you feel comfortable. Thank you for your advice/suggestions. All staff are always committed to providing the best for all guests. Thank you again and see you again at D'Carol Hotel 😊🙏

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Idris K.

Staycation

9.7

/10

Reviewed 7 week(s) ago

Nice hotel. Close to Surabaya Wholesale Center. Just a short walk to PGS. All kinds of goods are sold at wholesale prices.

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Accommodation's Reply

24 Oct 2025

Dear Mr. Idris, To "Best regards from us, D'Carol Hotel Surabaya" Thank you for your review and rating. We are very glad that you were impressed with the room you stayed in and the friendly service from our team that made you feel comfortable. Thank you for your advice and suggestions. All the team always strives to provide the best for all guests. Thank you again and see you again at D'Carol Hotel 😊🙏

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Shirajudin

9.1

/10

Reviewed 7 week(s) ago

Everything was great, location, facilities, and service were good. The service was good, except some staff need to learn how to communicate with customers better.

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Accommodation's Reply

24 Oct 2025

Dear Mr. Shirajuddin, "Best regards from us, D'Carol Hotel Surabaya" Thank you for your review/rating. We are very glad that you were impressed with the room you stayed in and the friendly service from our team that made you feel comfortable. Thank you for your advice/suggestions. All the team always strives to provide the best for all guests. Thank you again and see you again at D'Carol Hotel 😊🙏

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