Elmi Hotel

Hotels
8.7
/10
Very Good
6,885 reviews

What Guests Say About Their Stay

Distance To City Center (263)
Staff Friendliness (245)
Bedroom (212)
Taste (205)

budi c.

10.0
/ 10
The chefs, staff, and employees here generally work very long hours. This is a sign that they're comfortable working here, so it's no wonder their hospitality towards customers is so extraordinary. Even the chef has been the same since the early 1980s; their fried oxtail soup is incredible. Elmi = hospitality, comfort, cleanliness, deliciousness.
See original

Yoga S.

10.0
/ 10
I've frequently booked Elmi for business trips in Surabaya since 2018. Although it's an older hotel, the rooms are very well-maintained. The bathrooms are spotlessly clean and smell great, and the staff is very helpful, especially Ms. Elly at the front desk. Everyone is friendly, smiling, and professional.
See original

Yuni K.

9.7
/ 10
Thank you, Hotel Elmi. I was very impressed with my stay here. All the staff were very friendly, welcoming, and professional. Although it's an older hotel, the facilities are very well-maintained and clean. I would definitely stay here again if I were in Surabaya.
See original

G***y

9.7
/ 10
Hotel Elmi is truly eco-friendly, perfect for a staycation with family and kids. The room service is also excellent, making you feel at home. I'll definitely book this hotel again next time I'm on holiday in Surabaya.
See original

R***i

10.0
/ 10
Favorite hotel. Although the hotel is old but still good, clean and very comfortable. The employees are all friendly. Overall very pleasant. Thank you Hotel Elmi.
See original
In the Area
See Map
Jalan Panglima Sudirman No. 42-44, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

Read More
AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Elmi Hotel is located in area / city Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Elmi Hotel

Jalan Panglima Sudirman No. 42-44, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
Discover More Places
Lobby Elmi Hotel
Exterior 2 Elmi Hotel

Discover More About Elmi Hotel

Discover Elmi Hotel: Your Gateway to Jawa Timur

Welcome to Elmi Hotel, a premier accommodation choice nestled in the heart of Jawa Timur, Indonesia. Whether you're planning a business trip or a leisurely escape, Elmi Hotel offers a blend of comfort, convenience, and authentic Indonesian hospitality. Room rates at Elmi Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Elmi Hotel Location

Elmi Hotel is strategically situated in the vibrant district of Surabaya, placing you right in the midst of the city's dynamic energy. Located at Jalan Panglima Sudirman No. 42-44, Genteng, Surabaya, Jawa Timur, Indonesia, 60271, the hotel is approximately a 30-minute drive from Juanda International Airport (SUB) and a short 15-minute journey to the nearest major train station, making it incredibly accessible for all travellers. The surrounding area buzzes with a lively atmosphere, offering a rich tapestry of local culture, bustling markets, and a diverse culinary scene, all within easy reach. Imagine stepping out and finding yourself moments away from exploring historical sites or indulging in the local flavours – that's the convenience Elmi Hotel provides.

Elmi Hotel Facilities & Services

Facilities for guests at Elmi Hotel are designed to ensure a comfortable and enjoyable stay.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected.
  • A refreshing outdoor swimming pool is perfect for a dip, open daily from 7:00 AM to 7:00 PM.
  • The well-equipped fitness centre is available for guests from 6:00 AM to 9:00 PM, allowing you to maintain your workout routine.
  • For families, a dedicated children's play area offers a fun space for younger guests.
  • On-site parking is available for guests, with secure parking options for added peace of mind, priced at approximately 50,000 AUD per day.
  • A business centre is equipped with essential amenities for corporate travellers.
  • Concierge services are available to assist with bookings and local recommendations.
  • Room service is offered from 7:00 AM to 11:00 PM, providing convenient dining options.

Elmi Hotel Room Types

Elmi Hotel offers a diverse range of rooms to suit every traveller's needs. The room types of Elmi Hotel include options designed for comfort and relaxation.
  • Deluxe Room:

    Available with a City View or Park View. These are strictly non-smoking rooms and feature a modern en-suite bathroom, some with a bathtub.
  • Executive Room:

    Offering enhanced amenities and a City View. These non-smoking rooms also include an en-suite bathroom, with some featuring a bathtub.
  • Suite:

    Spacious and elegantly appointed, these rooms provide a separate living area and a City View. All suites are non-smoking and include a luxurious en-suite bathroom with a bathtub.
  • Family Room:

    Ideal for families, these rooms offer ample space and can accommodate up to four guests. They are non-smoking and come with an en-suite bathroom, with some units featuring a bathtub.
Elmi Hotel does not currently offer pet-friendly rooms.

Elmi Hotel Dining & Restaurants

Elmi Hotel boasts a selection of dining venues to tantalise your taste buds.
  • The Garden Café:

    Open daily from 6:30 AM to 10:00 PM, this all-day dining restaurant offers an artisanal breakfast buffet featuring local and international delights. Lunch and dinner menus showcase modern Indonesian cuisine. Estimated price per person for lunch or dinner is around 250,000 AUD.
  • The Sky Lounge:

    Perched with panoramic city views, this rooftop bar is open from 4:00 PM to 12:00 AM. It’s the perfect spot to unwind with a selection of local wines, craft cocktails, and light snacks. Small bites are priced from 80,000 AUD.

Elmi Hotel Nearby Attractions and Activities

Surabaya, and the surrounding Jawa Timur region, offers a wealth of attractions for every visitor. Elmi Hotel is ideally located to explore these exciting destinations.
  • Tugu Pahlawan (Heroes Monument):

    A significant historical landmark commemorating the Battle of Surabaya, offering insights into Indonesia's struggle for independence.
  • House of Sampoerna:

    A beautifully preserved Dutch colonial building that now serves as a museum dedicated to the history of clove cigarettes and Indonesian heritage.
  • Surabaya Town Square (Sutos):

    A popular entertainment and lifestyle complex featuring a variety of shops, restaurants, cafes, and a cinema.
  • Ampel Mosque and Old City:

    A historic area known for its vibrant Arab quarter, traditional markets, and the revered Ampel Mosque, a major pilgrimage site.
  • Mangrove Forest Wonorejo:

    A natural escape offering a chance to explore diverse flora and fauna, with boardwalks allowing for a peaceful walk through the mangroves.
If you are looking for other activities around Elmi Hotel, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to Elmi Hotel from the Airport

Navigating your way to Elmi Hotel is straightforward, with several convenient options available. The airport transfer service of Elmi Hotel ensures a smooth arrival.
  • Airport Taxi:

    Metered taxis are readily available at Juanda International Airport (SUB). The journey to Elmi Hotel typically takes around 30-45 minutes, depending on traffic, and will cost approximately 150,000 - 200,000 AUD.
  • Ride-hailing Service:

    You can book a ride-hailing service through your smartphone. This is often a cost-effective and convenient option, with prices similar to or slightly less than a metered taxi.
  • Hotel Private Transfer:

    For ultimate convenience and comfort, Elmi Hotel offers a private airport transfer service. This can be pre-booked and offers a seamless transition from the airport to your room. Please contact the hotel directly for pricing and booking details. This service is a premium option for those seeking dedicated assistance.
  • Public Transport:

    While less direct, airport shuttle buses operate from Juanda International Airport to various points in the city. From these points, you may need to take a local taxi or ride-hailing service to reach Elmi Hotel. This is the most budget-friendly option but requires more time and effort.
For more information on getting around, explore airport transfer services.

Summary of Why You Should Choose to Stay at Elmi Hotel

Elmi Hotel stands out as an exceptional choice for your stay in Jawa Timur, offering a perfect blend of comfort, convenience, and value.
  • Prime Location:

    Situated in the heart of Surabaya, providing easy access to key attractions, business districts, and transport links.
  • Excellent Facilities:

    Enjoy a range of amenities including a swimming pool, fitness centre, and complimentary Wi-Fi.
  • Comfortable Rooms:

    Choose from a variety of well-appointed rooms, all designed for a restful stay.
  • Dining Options:

    Savour delicious local and international cuisine at the on-site restaurants and enjoy breathtaking views at the rooftop bar.
  • Value for Money:

    With competitive pricing and the added benefit of Traveloka promotions, Elmi Hotel offers great value.
Room availability at Elmi Hotel is often in high demand, so it's advisable to book in advance. Booking Elmi Hotel through Traveloka ensures you get the best rates and a seamless booking experience. Book budget hotels in Jawa Timur and experience the warm hospitality and excellent service that Elmi Hotel is renowned for. Easily book domestic and international flights at low prices to complement your travel plans.

All facilities in Elmi Hotel

Lobby Elmi Hotel
Lobby
Exterior Elmi Hotel
Exterior
Others Elmi Hotel
Others

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Wedding service

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Business centre

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Heater
  • Non-smoking room

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • Buffet breakfast
  • Breakfast (surcharge)

Transportation

  • Car rental
  • Secure parking
  • Valet parking

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Accessibilty

  • Wheelchair accessible

Nearby Facilities

  • Shops

Accommodation Policy & General Information in Elmi Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Swimming Pool closed temporarily from 1-7-2026 to 2-7-2026.
Read All

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Elmi Hotel
140
Number of floors in Elmi Hotel
7
Another facilities in Elmi Hotel
Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked questions about Elmi Hotel

What are available facilities at Elmi Hotel?
There are top facilites at Elmi Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Elmi Hotel?
The standard check-in time at Elmi Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Elmi Hotel provide breakfast?
Yes, Elmi Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Elmi Hotel?
Elmi Hotel has a 4.0-star rating.
How many floors does Elmi Hotel have?
Elmi Hotel has 7.
See All

Elmi Hotel reviews and ratings

8.7
Very Good
From 6,885 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

8.8

People often mention about Elmi Hotel
All
Distance to City Center (167)
Staff Friendliness (163)
Bedroom (150)
Ambiance (138)
Accessibility (134)
Taste (131)
Room Space (129)
Bathroom (126)
Hotel Area (123)
Family Friendly (116)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Elmi Hotel

Number of reviews per page
20
40
Customer reviews
Profile Picture
Della A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 day(s) ago
This hotel has always been a second home for me and my family, but this time I have a little feedback. The breakfast was a bit lacking a few times. Maybe next time it'll be much better, as Elmi is renowned for its quality.
Translated by Google Icon
See original
Find this review helpful?
B***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 day(s) ago
A hotel for nostalgia. It feels like home. Convenient and shady parking. Centrally located.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Dosma P. S. M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
A classic hotel with a comfortable atmosphere and super friendly service. The most affordable choice for a staycation in Surabaya.
Translated by Google Icon
See original
Find this review helpful?
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The room size is very comfortable, the bathroom is clean, the food is quite good.
Translated by Google Icon
See original
Find this review helpful?
P***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Although it's an older hotel, it's very comfortable. The food is delicious and perfectly suited to your palate. You won't regret choosing this place.
Translated by Google Icon
See original
1 people find it helpful
w***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Strategic location, large rooms even though it's an old hotel, friendly staff, next time I go to Surabaya I will definitely come here again.
Translated by Google Icon
See original
Find this review helpful?
S***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 week(s) ago
The staff is friendly and the ambiance is good. Breakfast could use some improvements in terms of menu variety and flavor.
Translated by Google Icon
See original
Find this review helpful?
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Friendly staff, delicious food and close to shopping centers.
Translated by Google Icon
See original
Find this review helpful?
F***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Very friendly and communicative,
Translated by Google Icon
See original
Find this review helpful?
budi c.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The chefs, staff, and employees here generally work very long hours. This is a sign that they're comfortable working here, so it's no wonder their hospitality towards customers is so extraordinary. Even the chef has been the same since the early 1980s; their fried oxtail soup is incredible. Elmi = hospitality, comfort, cleanliness, deliciousness.
Read More
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Della A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff is friendly, and the breakfast is always incredibly delicious. Even though the hotel is old, it's incredibly clean; there's no lingering odor in the room, and the AC is cold. And for a relatively affordable price, it comes with a bathtub. Honest review: the pool could probably be renovated to make it more attractive. Otherwise, it's great. Don't hesitate to stay here. 🥰 Best of luck to Elmi Hotel, and it will always be a favorite for our family. 🥰
Read More
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Makmun I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Best, cheap and fun
Translated by Google Icon
See original
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel's atmosphere is very serene, despite being located in the city center. All the staff are also friendly.
Translated by Google Icon
See original
1 people find it helpful
Rosta A. K. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
I really enjoyed staying here because it's close to everywhere, right in the city center. If you want to take the Surabaya bus, you can just cross the street and get to the bus stop. The breakfast was delicious, thank you.
Translated by Google Icon
See original
1 people find it helpful
F***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Everything was fine, the cleanliness was excellent, the bathroom was also very clean, and the staff was friendly. However, the central air conditioning wasn't cooling anymore, probably at 25/26°F. Hopefully, this will be addressed.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 May 2026
With our deepest respect from ELMI, thank you for choosing ELMI. We apologize for any inconvenience you may have experienced during your stay at ELMI. We will continue to improve our services. Sincerely, Ellie, Marketing Communications Department
Translated by Google Icon
See original
Profile Picture
Yoga S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I've frequently booked Elmi for business trips in Surabaya since 2018. Although it's an older hotel, the rooms are very well-maintained. The bathrooms are spotlessly clean and smell great, and the staff is very helpful, especially Ms. Elly at the front desk. Everyone is friendly, smiling, and professional.
Translated by Google Icon
See original
1 people find it helpful
S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
A highly recommended place to stay in the heart of Surabaya, with delicious culinary options at its restaurant.
Translated by Google Icon
See original
2 people find it helpful
Evy A. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The staff is very nice, early check-in is allowed, but the Wi-Fi often has errors, the toilet water tap is a bit difficult to use, and otherwise it's okay.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
28 May 2026
With our deepest respect from ELMI, thank you for choosing ELMI. We apologize for any inconvenience you may have experienced during your stay at ELMI. We will continue to improve our services. Sincerely, Ellie, Marketing Communications Department
Translated by Google Icon
See original
Edi
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Legendary hotel in Surabaya, very strategic location, all the food menu is delicious.
Translated by Google Icon
See original
Find this review helpful?
M***A
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Everything is fine. Only the wifi needs to be fixed 🙏
Translated by Google Icon
See original
1 people find it helpful
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Elmi Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.7
Very Good
From 6,885 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

8.8

People often mention about Elmi Hotel
All
Distance to City Center (167)
Staff Friendliness (163)
Bedroom (150)
Ambiance (138)
Accessibility (134)
Taste (131)
Room Space (129)
Bathroom (126)
Hotel Area (123)
Family Friendly (116)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Elmi Hotel

Number of reviews per page
20
40
Customer reviews
Profile Picture
Della A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 day(s) ago
This hotel has always been a second home for me and my family, but this time I have a little feedback. The breakfast was a bit lacking a few times. Maybe next time it'll be much better, as Elmi is renowned for its quality.
Translated by Google Icon
See original
Find this review helpful?
B***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 day(s) ago
A hotel for nostalgia. It feels like home. Convenient and shady parking. Centrally located.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Dosma P. S. M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
A classic hotel with a comfortable atmosphere and super friendly service. The most affordable choice for a staycation in Surabaya.
Translated by Google Icon
See original
Find this review helpful?
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The room size is very comfortable, the bathroom is clean, the food is quite good.
Translated by Google Icon
See original
Find this review helpful?
P***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Although it's an older hotel, it's very comfortable. The food is delicious and perfectly suited to your palate. You won't regret choosing this place.
Translated by Google Icon
See original
1 people find it helpful
w***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Strategic location, large rooms even though it's an old hotel, friendly staff, next time I go to Surabaya I will definitely come here again.
Translated by Google Icon
See original
Find this review helpful?
S***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 week(s) ago
The staff is friendly and the ambiance is good. Breakfast could use some improvements in terms of menu variety and flavor.
Translated by Google Icon
See original
Find this review helpful?
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Friendly staff, delicious food and close to shopping centers.
Translated by Google Icon
See original
Find this review helpful?
F***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Very friendly and communicative,
Translated by Google Icon
See original
Find this review helpful?
budi c.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The chefs, staff, and employees here generally work very long hours. This is a sign that they're comfortable working here, so it's no wonder their hospitality towards customers is so extraordinary. Even the chef has been the same since the early 1980s; their fried oxtail soup is incredible. Elmi = hospitality, comfort, cleanliness, deliciousness.
Read More
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Della A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff is friendly, and the breakfast is always incredibly delicious. Even though the hotel is old, it's incredibly clean; there's no lingering odor in the room, and the AC is cold. And for a relatively affordable price, it comes with a bathtub. Honest review: the pool could probably be renovated to make it more attractive. Otherwise, it's great. Don't hesitate to stay here. 🥰 Best of luck to Elmi Hotel, and it will always be a favorite for our family. 🥰
Read More
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Makmun I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Best, cheap and fun
Translated by Google Icon
See original
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel's atmosphere is very serene, despite being located in the city center. All the staff are also friendly.
Translated by Google Icon
See original
1 people find it helpful
Rosta A. K. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
I really enjoyed staying here because it's close to everywhere, right in the city center. If you want to take the Surabaya bus, you can just cross the street and get to the bus stop. The breakfast was delicious, thank you.
Translated by Google Icon
See original
1 people find it helpful
F***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Everything was fine, the cleanliness was excellent, the bathroom was also very clean, and the staff was friendly. However, the central air conditioning wasn't cooling anymore, probably at 25/26°F. Hopefully, this will be addressed.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 May 2026
With our deepest respect from ELMI, thank you for choosing ELMI. We apologize for any inconvenience you may have experienced during your stay at ELMI. We will continue to improve our services. Sincerely, Ellie, Marketing Communications Department
Translated by Google Icon
See original
Profile Picture
Yoga S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I've frequently booked Elmi for business trips in Surabaya since 2018. Although it's an older hotel, the rooms are very well-maintained. The bathrooms are spotlessly clean and smell great, and the staff is very helpful, especially Ms. Elly at the front desk. Everyone is friendly, smiling, and professional.
Translated by Google Icon
See original
1 people find it helpful
S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
A highly recommended place to stay in the heart of Surabaya, with delicious culinary options at its restaurant.
Translated by Google Icon
See original
2 people find it helpful
Evy A. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The staff is very nice, early check-in is allowed, but the Wi-Fi often has errors, the toilet water tap is a bit difficult to use, and otherwise it's okay.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
28 May 2026
With our deepest respect from ELMI, thank you for choosing ELMI. We apologize for any inconvenience you may have experienced during your stay at ELMI. We will continue to improve our services. Sincerely, Ellie, Marketing Communications Department
Translated by Google Icon
See original
Edi
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Legendary hotel in Surabaya, very strategic location, all the food menu is delicious.
Translated by Google Icon
See original
Find this review helpful?
M***A
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Everything is fine. Only the wifi needs to be fixed 🙏
Translated by Google Icon
See original
1 people find it helpful
Number of reviews per page
20
40