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Goldvitel Hotel Surabaya
Hotels
Preferred Partner Plus
All-star Accommodation
8.4
/10
Very Good
1,474 reviews
What Guests Say About Their Stay
Distance To City Center (213)
Staff Friendliness (178)
Accessibility (149)
Ambiance (147)
Adib I.
10.0
/ 10
Me and my family had an absolutely wonderful stay! The hotel exceeded all my expectations – the staff was incredibly friendly and attentive, the room was spotless and comfortable, and the amenities were top-notch. The location was perfect for exploring the Surabaya area. I highly recommend this hotel to anyone looking for a relaxing and enjoyable stay. I'll definitely be back!
wily s.
10.0
/ 10
Thank you for your excellent and satisfying service. Quick response, excellent valet parking. Best of luck.
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Yohanes B. P.
9.7
/ 10
My two days here were so worth it. The hotel is in the heart of the city, clean, comfortable, and has fast Wi-Fi. The facilities are like a 4-star hotel, with a swimming pool and spa. Overall, it's great. Plus, I can enjoy the city view from my room. I really enjoyed it, and I hope to come back again.
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Firenda D. M.
10.0
/ 10
very comfortable. first time staying at goldvitel and it turned out to be very impressive. at first I was afraid it would be zong but it didn't happen. from the beginning of check in the staff was friendly, the facilities were complete, the room was clean and comfortable, even in the room there was an apology letter from the management that there might be noise due to the renovation of the sky lounge on the 20th floor but I didn't hear it at all. toppppp anyway. the view from the window is also the best. the food is no doubt, it's really delicious. no doubt if you want to stay here again 😍😍😍
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L***h
9.4
/ 10
The staff is very helpful and friendly.
Access to the city is very easy and not far
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In the Area
See Map
Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in Goldvitel Hotel Surabaya
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What's around Goldvitel Hotel Surabaya
Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261
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Discover More About Goldvitel Hotel Surabaya
note: hotel was previously named GoldVitel Hotel Surabaya
Location
Goldvitel Hotel Surabaya is a hotel in a good neighborhood, which is located at Genteng.
About Goldvitel Hotel Surabaya
Goldvitel Hotel Surabaya is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
For you, travelers who wish to travel comfortably on a budget, Goldvitel Hotel Surabaya is the perfect place to stay that provides decent facilities as well as great services.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Goldvitel Hotel Surabaya.
Goldvitel Hotel Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at Goldvitel Hotel Surabaya will surely spoil you for numerous shopping centers nearby.
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Goldvitel Hotel Surabaya provides a pleasant accommodation for your stay.
From business event to corporate gathering, Goldvitel Hotel Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Goldvitel Hotel Surabaya, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Goldvitel Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Goldvitel Hotel Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Goldvitel Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Goldvitel Hotel Surabaya.
All facilities in Goldvitel Hotel Surabaya
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Hotel Services
- Bellhop
- Concierge
- Doorman
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Late Check-out
- Laundry service
- Luggage storage
- Medical service
- Multilingual staff
- Wedding service
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Things to Do
- Barbecue
- Fitness center
- Karaoke
- Massage
- Outdoor pool
- Sauna
- Spa
Nearby Facilities
- ATM/Banking
- Gift shop
- Grocery
- Shops
- Supermarket
Food and Drinks
- Bar
- Buffet breakfast
- Cafe
- Pub
Transportation
- Area shuttle with surcharge
- Bicycle rental
- Shopping center shuttle
- Valet parking
General
- AC
- Non-smoking room
- Swimming pool
- Rooftop terrace
Shuttle Service
- Airport transfer (surcharge)
- Cruise shuttle (surcharge)
- Ferry terminal shuttle (surcharge)
Business Facilities
- Conference room
- Meeting facilities
Kids and Pets
- Babysitting
- Highchairs
Sports and Recreations
- Fitness center
Connectivity
- Free WiFi
Accommodation Policy & General Information in Goldvitel Hotel Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
There will be mandatory gala dinner (Gala Dinner New Year) on 31-12-2022 - 31-12-2022. You will be charged IDR 500,000 per Person upon check-in.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Goldvitel Hotel Surabaya | 104 |
Number of floors in Goldvitel Hotel Surabaya | 20 |
Another facilities in Goldvitel Hotel Surabaya | Bellhop, Concierge, Doorman, Express check-in, Express check-out |
Frequently asked questions about Goldvitel Hotel Surabaya
What are available facilities at Goldvitel Hotel Surabaya?
There are top facilites at Goldvitel Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Goldvitel Hotel Surabaya?
The standard check-in time at Goldvitel Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Goldvitel Hotel Surabaya provide breakfast?
Yes, Goldvitel Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Goldvitel Hotel Surabaya?
Goldvitel Hotel Surabaya has a 4.0-star rating.
How many floors does Goldvitel Hotel Surabaya have?
Goldvitel Hotel Surabaya has 20.
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More Reviews from Other Guests in Goldvitel Hotel Surabaya
Overall Ratings & Reviews Goldvitel Hotel Surabaya
Traveloka (1,474)
8.4
Very Good
From 1,474 reviews
Provided by travellers on
Cleanliness
8.3
Room Comfort
8.2
Meal
8.3
Location
8.8
Service and Facilites
8.5
People often mention about Goldvitel Hotel Surabaya
All
Distance to City Center (150)
Bedroom (129)
Staff Friendliness (125)
Ambiance (122)
Bathroom (107)
Accessibility (98)
Hotel Area (95)
Room Space (88)
Surroundings (85)
Wifi (79)
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Traveller Reviews Goldvitel Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Transit
10.0
/10
Reviewed 4 day(s) ago
Highly recommended hotel.... So addicted if I transit in SBY again.
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Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Warmest regards, Goldvitel Hotel Surabaya. Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given us. Thank you for your wonderful experience with our hotel. Your experience with your family during your stay at Goldvitel Hotel Surabaya has inspired us to maintain our high standards of quality and service. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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A***n
Staycation
8.8
/10
Reviewed 2 week(s) ago
The staff should be friendlier, SM guests, because yesterday someone was indifferent when checking in, maybe because my appearance is not old money. The food is just okay, there are very few choices, for longe the price is too expensive for a portion of canai containing 2 pieces and 1 orange juice. 120 RB or so. Because I often stay in 5-star hotels, so in my opinion the price is too unreasonable for a 3-star class hotel,
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Accommodation's Reply
11 Nov 2025
A*n, warm greetings from Goldvitel Surabaya Hotel. Thank you for your valuable feedback, sharing your experience, and for your appreciation during your stay with us. We sincerely apologize for any inconvenience. Based on your family's valuable experience at Goldvitel Surabaya Hotel, we are committed to maintaining the quality of our facilities and services. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Surabaya Hotel. Sincerely, Hari Susilo, Housekeeping Manager, Goldvitel Surabaya Hotel
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YA
Yuana A.
10.0
/10
Reviewed 2 week(s) ago
Quite a good hotel, the food is quite good, the location is easy to reach.
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1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Ms. Yuana A., Goldvitel Hotel Surabaya, Warmest regards, Thank you for your kind words and for taking the time to share your stay experience, including the highest satisfaction rating given to Goldvitel Surabaya, and your positive impression of our hotel. The delicious food, convenient location, and your family's experience while staying at Goldvitel Surabaya have motivated us to maintain our standards of service and quality. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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J
Juniana
8.2
/10
Reviewed 2 week(s) ago
The smell of cigarette smoke is really strong in the elevator and in the hallway before entering the room.
Please follow up for the comfort of hotel guests.
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2 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Ms.Juniana, Sincerely yours, Goldvitel Hotel Surabaya Thank you for taking the time to share your experience and giving our hotel a good rating. We apologize for any inconvenience caused to you during your stay. Your family's experience at Goldvitel Hotel Surabaya has driven us to maintain our high standards of service and quality. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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ca
citra a.
Business
9.1
/10
Reviewed 2 week(s) ago
The city area is close to anywhere.. the service is good 👍
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Accommodation's Reply
11 Nov 2025
Dear Mr./Ms. Sitra, Warm greetings from Goldvitel Surabaya Hotel. Thank you for sharing your experience at Goldvitel Surabaya and for your satisfaction with the excellent service provided by Goldvitel Surabaya, which makes you feel like you're in the city. Your valuable experience at Goldvitel Surabaya has motivated us to maintain the highest level of service. We sincerely hope that you and your family will return. We look forward to welcoming you back to Goldvitel Surabaya Hotel. Sincerely, Hari Susilo, Rooms Manager, Goldvitel Surabaya Hotel
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M***d
9.7
/10
Reviewed 3 week(s) ago
Strategic location, with a beautiful view of downtown Surabaya at night.
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1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Sir/Madam, M*d, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience during your stay, including your high rating at Goldvitel Hotel Surabaya and your photos of our great location with a view of the heart of Surabaya. Your experience with your family while staying at Goldvitel Hotel Surabaya has reinforced our commitment to maintaining the quality of our accommodations and services. We sincerely hope that you and your family will return to stay at our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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Verified Traveler
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the rooms are clean, the Gold Vitel SBY is really great.
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Accommodation's Reply
31 Oct 2025
Dear G*t, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel. We are impressed by the friendliness of our staff, the clean rooms and the excellent service provided by Goldvitel Surabaya. Your experience with your family while staying at Goldvitel Surabaya has reinforced our commitment to maintaining the quality of our hotel and services. We hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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H***n
Business
10.0
/10
Reviewed 3 week(s) ago
The hotel is close to the city center, making it easy to travel anywhere.
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear H*n, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel. And the impressive stay at our hotel makes us very glad to maintain and improve the standard of our hotel and services. We hope that you and your family will return to use our services again. We sincerely hope to have the pleasure of welcoming you back to Goldvitel Hotel Surabaya again. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya
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ZC
Ziyan C.
Staycation
9.4
/10
Reviewed 3 week(s) ago
city center hotel with good view, clean and cheap
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Sir/Madam Cyan, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the highest satisfaction rating that Goldvitel Surabaya has given to our hotel, and your impressive stay at our hotel. It is a city center hotel with beautiful views, cleanliness and affordable prices. Your family's experience during your stay at Goldvitel Hotel Surabaya has driven us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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A***i
Business
8.8
/10
Reviewed 3 week(s) ago
Suitable for those who want to stay overnight because there is a club bar and karaoke, it is also close to Tunjungan Mall
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Accommodation's Reply
31 Oct 2025
Dear A*y, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the excellent rating of Goldvitel Hotel Surabaya. You appreciated that our hotel is ideal for those who want to stay overnight with its club bar and karaoke. Your experience with your family while staying at Goldvitel Hotel Surabaya has made us committed to maintaining the quality of our hotel and services. We hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya
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d***y
10.0
/10
Reviewed 4 week(s) ago
downtown, comfortable, clean and good service
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Accommodation's Reply
31 Oct 2025
Dear D*y, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel. We are very impressed and impressed with our central location, comfort, cleanliness and excellent service. Your wonderful experience at Goldvitel Hotel Surabaya has made us determined to maintain our standard of service and quality. We hope that you and your family will have the opportunity to return to our hotel again. We sincerely hope to welcome you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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F***n
10.0
/10
Reviewed 4 week(s) ago
Close to city center and good food
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Mr/Ms F*n, Goldvitel Hotel Surabaya, Sincerely yours, Thank you for your kind words and for taking the time to share your stay experience and the high satisfaction rating that Goldvitel Surabaya has given to our hotel. The first impression you and your family had during your stay at Goldvitel Hotel Surabaya has inspired us to maintain our service and quality standards. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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A***y
8.5
/10
Reviewed 4 week(s) ago
strategic location, friendly service, nice view from the room,
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Ms. A*y, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience with us, including your high satisfaction rating at Goldvitel Surabaya during your stay at our hotel. Please also describe our excellent location, friendly service and beautiful view from our room. Your experience with your family during your stay at Goldvitel Surabaya has reinforced our commitment to maintaining the quality of our hotel and services. We hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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A***e
8.7
/10
Reviewed 4 week(s) ago
The hotel is located in the city center, but unfortunately the breakfast menu is not very varied, and the refill time is also quite long.
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Accommodation's Reply
23 Oct 2025
Dear A*a, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the excellent rating at Goldvitel Hotel Surabaya and for appreciating that the hotel is located in the heart of the city. Your experience with your family during your stay at Goldvitel Hotel Surabaya has reinforced our commitment to maintaining the quality of our hotel and our services. We hope that you and your family will have the opportunity to visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya
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B***Y
Leisure
10.0
/10
Reviewed 4 week(s) ago
Friendly staff, varied and delicious breakfast menu, strategic location in the city center close to walking and shopping, basically great and will come again, thank you Goldvitel
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Accommodation's Reply
23 Oct 2025
Dear Ms. B/Ms. B, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating Goldvitel Surabaya has given to our hotel. You also explained the friendly staff, the delicious variety of breakfast menu and the excellent location. Your experience with your family while staying at Goldvitel Surabaya has reinforced our commitment to maintaining good service quality. We hope that you and your family will have the opportunity to stay with us again and hope to have the opportunity to use Goldvitel Surabaya again. Sincerely, Hari Susilo, Rooms Manager - Goldvitel Hotel Surabaya
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C***n
8.9
/10
Reviewed 5 week(s) ago
The view from the Sky Lounge is great.
It's a shame the room isn't very clean.
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear C*n, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience during your stay, including the high satisfaction rating given to Goldvitel Surabaya and your impression of the Sky Lounge view. Your experience with your family while staying at Goldvitel Surabaya has reinforced our commitment to maintaining the quality of our accommodations and services. We hope that you and your family will have the opportunity to return to our hotel again and look forward to your return to Goldvitel Surabaya. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya
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S***y
Leisure
10.0
/10
Reviewed 5 week(s) ago
Good, good and okay service, comfortable clean place, restaurant, bar, delicious food
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Accommodation's Reply
23 Oct 2025
Dear Sir/Madam, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience with us, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel, and for your appreciation of our excellent service and friendly atmosphere. Your family's experience during your stay at Goldvitel Surabaya has reinforced our commitment to maintaining good service standards. We hope that you and your family will have the opportunity to return to our hotel again and look forward to welcoming you back to Goldvitel Surabaya again. Sincerely, Hari Susilo, Rooms Manager - Goldvitel Hotel Surabaya
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N***R
Business
6.8
/10
Reviewed 5 week(s) ago
The hotel staff is friendly. It's easily accessible and centrally located. There's a karaoke room, spa, and a rooftop terrace. Breakfast is delicious. Parking is limited.
However, room cleanliness needs improvement. It seemed like my room (on the 15th floor) wasn't properly cleaned, as there was hair on the sheets. The pillowcases looked shabby. The mattress runner hadn't been replaced either.
Standard amenities (shower cap, toothbrush, and bar soap) were provided. However, the liquid soap in the bathroom was mixed with water, and the bottle was crushed, so it didn't lather well and ran out during showers. The water pressure was also low, and the hot water wasn't hot enough even when turned on full. Furthermore, there was no foot mat, so the bathroom was completely wet.
This could be improved.
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Mr. N*R, Goldvitel Hotel Surabaya, Warmest regards, Thank you for your kind review and suggestions. We appreciate you taking the time to share your experience and your satisfaction rating so that we can further improve Goldvitel Hotel Surabaya. We apologize for any inconvenience this may have caused you. During your stay with us at Goldvitel Hotel Surabaya, your family's experience at Goldvitel Hotel Surabaya has reinforced our commitment to maintaining the quality of our hotel and our services. We hope that you and your family will have the opportunity to return to use our hotel again and we hope that you will return to use Goldvitel Hotel Surabaya again. Sincerely, Hari Susilo, Rooms Manager - Goldvitel Hotel Surabaya
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JS
Jeky S.
Business
10.0
/10
Reviewed 5 week(s) ago
Centrally located, clean rooms, cold AC
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Accommodation's Reply
23 Oct 2025
Dear Mr. Jaki S., Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience with us, including the excellent rating you gave us at Goldvitel Hotel Surabaya during your stay and your impressions of our central location, clean rooms and cool air conditioning. Your family's experience at Goldvitel Hotel Surabaya reinforces our commitment to maintaining the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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R***a
Staycation
8.5
/10
Reviewed 5 week(s) ago
It's really worth it for dinner. Yesterday I booked a hotel to celebrate my wedding anniversary, and it turns out I didn't regret choosing Gold Vitell 🤗
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+3
1 people find it helpful
Accommodation's Reply
16 Oct 2025
Dear Ms. R*a, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience during your stay, including the high satisfaction rating you received at Goldvitel Surabaya during your stay at our hotel. Your experience with your family during your stay at Goldvitel Hotel Surabaya has inspired us to maintain the quality of our hotel and services. We sincerely hope that you and your family will return to stay at our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya again. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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Number of reviews per page
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Goldvitel Hotel Surabaya
Traveloka (1,474)
8.4
Very Good
From 1,474 reviews
Provided by travellers on
Cleanliness
8.3
Room Comfort
8.2
Meal
8.3
Location
8.8
Service and Facilites
8.5
People often mention about Goldvitel Hotel Surabaya
All
Distance to City Center (150)
Bedroom (129)
Staff Friendliness (125)
Ambiance (122)
Bathroom (107)
Accessibility (98)
Hotel Area (95)
Room Space (88)
Surroundings (85)
Wifi (79)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews Goldvitel Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Transit
10.0
/10
Reviewed 4 day(s) ago
Highly recommended hotel.... So addicted if I transit in SBY again.
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Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Warmest regards, Goldvitel Hotel Surabaya. Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given us. Thank you for your wonderful experience with our hotel. Your experience with your family during your stay at Goldvitel Hotel Surabaya has inspired us to maintain our high standards of quality and service. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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A***n
Staycation
8.8
/10
Reviewed 2 week(s) ago
The staff should be friendlier, SM guests, because yesterday someone was indifferent when checking in, maybe because my appearance is not old money. The food is just okay, there are very few choices, for longe the price is too expensive for a portion of canai containing 2 pieces and 1 orange juice. 120 RB or so. Because I often stay in 5-star hotels, so in my opinion the price is too unreasonable for a 3-star class hotel,
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Accommodation's Reply
11 Nov 2025
A*n, warm greetings from Goldvitel Surabaya Hotel. Thank you for your valuable feedback, sharing your experience, and for your appreciation during your stay with us. We sincerely apologize for any inconvenience. Based on your family's valuable experience at Goldvitel Surabaya Hotel, we are committed to maintaining the quality of our facilities and services. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Surabaya Hotel. Sincerely, Hari Susilo, Housekeeping Manager, Goldvitel Surabaya Hotel
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YA
Yuana A.
10.0
/10
Reviewed 2 week(s) ago
Quite a good hotel, the food is quite good, the location is easy to reach.
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1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Ms. Yuana A., Goldvitel Hotel Surabaya, Warmest regards, Thank you for your kind words and for taking the time to share your stay experience, including the highest satisfaction rating given to Goldvitel Surabaya, and your positive impression of our hotel. The delicious food, convenient location, and your family's experience while staying at Goldvitel Surabaya have motivated us to maintain our standards of service and quality. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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J
Juniana
8.2
/10
Reviewed 2 week(s) ago
The smell of cigarette smoke is really strong in the elevator and in the hallway before entering the room.
Please follow up for the comfort of hotel guests.
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2 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Ms.Juniana, Sincerely yours, Goldvitel Hotel Surabaya Thank you for taking the time to share your experience and giving our hotel a good rating. We apologize for any inconvenience caused to you during your stay. Your family's experience at Goldvitel Hotel Surabaya has driven us to maintain our high standards of service and quality. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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ca
citra a.
Business
9.1
/10
Reviewed 2 week(s) ago
The city area is close to anywhere.. the service is good 👍
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Accommodation's Reply
11 Nov 2025
Dear Mr./Ms. Sitra, Warm greetings from Goldvitel Surabaya Hotel. Thank you for sharing your experience at Goldvitel Surabaya and for your satisfaction with the excellent service provided by Goldvitel Surabaya, which makes you feel like you're in the city. Your valuable experience at Goldvitel Surabaya has motivated us to maintain the highest level of service. We sincerely hope that you and your family will return. We look forward to welcoming you back to Goldvitel Surabaya Hotel. Sincerely, Hari Susilo, Rooms Manager, Goldvitel Surabaya Hotel
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M***d
9.7
/10
Reviewed 3 week(s) ago
Strategic location, with a beautiful view of downtown Surabaya at night.
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1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Sir/Madam, M*d, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience during your stay, including your high rating at Goldvitel Hotel Surabaya and your photos of our great location with a view of the heart of Surabaya. Your experience with your family while staying at Goldvitel Hotel Surabaya has reinforced our commitment to maintaining the quality of our accommodations and services. We sincerely hope that you and your family will return to stay at our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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Verified Traveler
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the rooms are clean, the Gold Vitel SBY is really great.
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Accommodation's Reply
31 Oct 2025
Dear G*t, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel. We are impressed by the friendliness of our staff, the clean rooms and the excellent service provided by Goldvitel Surabaya. Your experience with your family while staying at Goldvitel Surabaya has reinforced our commitment to maintaining the quality of our hotel and services. We hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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H***n
Business
10.0
/10
Reviewed 3 week(s) ago
The hotel is close to the city center, making it easy to travel anywhere.
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear H*n, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel. And the impressive stay at our hotel makes us very glad to maintain and improve the standard of our hotel and services. We hope that you and your family will return to use our services again. We sincerely hope to have the pleasure of welcoming you back to Goldvitel Hotel Surabaya again. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya
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ZC
Ziyan C.
Staycation
9.4
/10
Reviewed 3 week(s) ago
city center hotel with good view, clean and cheap
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Sir/Madam Cyan, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the highest satisfaction rating that Goldvitel Surabaya has given to our hotel, and your impressive stay at our hotel. It is a city center hotel with beautiful views, cleanliness and affordable prices. Your family's experience during your stay at Goldvitel Hotel Surabaya has driven us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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A***i
Business
8.8
/10
Reviewed 3 week(s) ago
Suitable for those who want to stay overnight because there is a club bar and karaoke, it is also close to Tunjungan Mall
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Accommodation's Reply
31 Oct 2025
Dear A*y, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the excellent rating of Goldvitel Hotel Surabaya. You appreciated that our hotel is ideal for those who want to stay overnight with its club bar and karaoke. Your experience with your family while staying at Goldvitel Hotel Surabaya has made us committed to maintaining the quality of our hotel and services. We hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya
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d***y
10.0
/10
Reviewed 4 week(s) ago
downtown, comfortable, clean and good service
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Accommodation's Reply
31 Oct 2025
Dear D*y, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel. We are very impressed and impressed with our central location, comfort, cleanliness and excellent service. Your wonderful experience at Goldvitel Hotel Surabaya has made us determined to maintain our standard of service and quality. We hope that you and your family will have the opportunity to return to our hotel again. We sincerely hope to welcome you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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F***n
10.0
/10
Reviewed 4 week(s) ago
Close to city center and good food
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Mr/Ms F*n, Goldvitel Hotel Surabaya, Sincerely yours, Thank you for your kind words and for taking the time to share your stay experience and the high satisfaction rating that Goldvitel Surabaya has given to our hotel. The first impression you and your family had during your stay at Goldvitel Hotel Surabaya has inspired us to maintain our service and quality standards. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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A***y
8.5
/10
Reviewed 4 week(s) ago
strategic location, friendly service, nice view from the room,
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Ms. A*y, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience with us, including your high satisfaction rating at Goldvitel Surabaya during your stay at our hotel. Please also describe our excellent location, friendly service and beautiful view from our room. Your experience with your family during your stay at Goldvitel Surabaya has reinforced our commitment to maintaining the quality of our hotel and services. We hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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A***e
8.7
/10
Reviewed 4 week(s) ago
The hotel is located in the city center, but unfortunately the breakfast menu is not very varied, and the refill time is also quite long.
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Accommodation's Reply
23 Oct 2025
Dear A*a, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the excellent rating at Goldvitel Hotel Surabaya and for appreciating that the hotel is located in the heart of the city. Your experience with your family during your stay at Goldvitel Hotel Surabaya has reinforced our commitment to maintaining the quality of our hotel and our services. We hope that you and your family will have the opportunity to visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya
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B***Y
Leisure
10.0
/10
Reviewed 4 week(s) ago
Friendly staff, varied and delicious breakfast menu, strategic location in the city center close to walking and shopping, basically great and will come again, thank you Goldvitel
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Accommodation's Reply
23 Oct 2025
Dear Ms. B/Ms. B, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating Goldvitel Surabaya has given to our hotel. You also explained the friendly staff, the delicious variety of breakfast menu and the excellent location. Your experience with your family while staying at Goldvitel Surabaya has reinforced our commitment to maintaining good service quality. We hope that you and your family will have the opportunity to stay with us again and hope to have the opportunity to use Goldvitel Surabaya again. Sincerely, Hari Susilo, Rooms Manager - Goldvitel Hotel Surabaya
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C***n
8.9
/10
Reviewed 5 week(s) ago
The view from the Sky Lounge is great.
It's a shame the room isn't very clean.
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear C*n, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience during your stay, including the high satisfaction rating given to Goldvitel Surabaya and your impression of the Sky Lounge view. Your experience with your family while staying at Goldvitel Surabaya has reinforced our commitment to maintaining the quality of our accommodations and services. We hope that you and your family will have the opportunity to return to our hotel again and look forward to your return to Goldvitel Surabaya. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya
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S***y
Leisure
10.0
/10
Reviewed 5 week(s) ago
Good, good and okay service, comfortable clean place, restaurant, bar, delicious food
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Accommodation's Reply
23 Oct 2025
Dear Sir/Madam, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience with us, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel, and for your appreciation of our excellent service and friendly atmosphere. Your family's experience during your stay at Goldvitel Surabaya has reinforced our commitment to maintaining good service standards. We hope that you and your family will have the opportunity to return to our hotel again and look forward to welcoming you back to Goldvitel Surabaya again. Sincerely, Hari Susilo, Rooms Manager - Goldvitel Hotel Surabaya
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N***R
Business
6.8
/10
Reviewed 5 week(s) ago
The hotel staff is friendly. It's easily accessible and centrally located. There's a karaoke room, spa, and a rooftop terrace. Breakfast is delicious. Parking is limited.
However, room cleanliness needs improvement. It seemed like my room (on the 15th floor) wasn't properly cleaned, as there was hair on the sheets. The pillowcases looked shabby. The mattress runner hadn't been replaced either.
Standard amenities (shower cap, toothbrush, and bar soap) were provided. However, the liquid soap in the bathroom was mixed with water, and the bottle was crushed, so it didn't lather well and ran out during showers. The water pressure was also low, and the hot water wasn't hot enough even when turned on full. Furthermore, there was no foot mat, so the bathroom was completely wet.
This could be improved.
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Mr. N*R, Goldvitel Hotel Surabaya, Warmest regards, Thank you for your kind review and suggestions. We appreciate you taking the time to share your experience and your satisfaction rating so that we can further improve Goldvitel Hotel Surabaya. We apologize for any inconvenience this may have caused you. During your stay with us at Goldvitel Hotel Surabaya, your family's experience at Goldvitel Hotel Surabaya has reinforced our commitment to maintaining the quality of our hotel and our services. We hope that you and your family will have the opportunity to return to use our hotel again and we hope that you will return to use Goldvitel Hotel Surabaya again. Sincerely, Hari Susilo, Rooms Manager - Goldvitel Hotel Surabaya
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JS
Jeky S.
Business
10.0
/10
Reviewed 5 week(s) ago
Centrally located, clean rooms, cold AC
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Accommodation's Reply
23 Oct 2025
Dear Mr. Jaki S., Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience with us, including the excellent rating you gave us at Goldvitel Hotel Surabaya during your stay and your impressions of our central location, clean rooms and cool air conditioning. Your family's experience at Goldvitel Hotel Surabaya reinforces our commitment to maintaining the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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R***a
Staycation
8.5
/10
Reviewed 5 week(s) ago
It's really worth it for dinner. Yesterday I booked a hotel to celebrate my wedding anniversary, and it turns out I didn't regret choosing Gold Vitell 🤗
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+3
1 people find it helpful
Accommodation's Reply
16 Oct 2025
Dear Ms. R*a, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience during your stay, including the high satisfaction rating you received at Goldvitel Surabaya during your stay at our hotel. Your experience with your family during your stay at Goldvitel Hotel Surabaya has inspired us to maintain the quality of our hotel and services. We sincerely hope that you and your family will return to stay at our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya again. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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