Goldvitel Hotel Surabaya

Hotels
Preferred Partner Plus
All-star Accommodation
8.4
/10
Very Good
1,474 reviews

What Guests Say About Their Stay

Distance To City Center (213)
Staff Friendliness (178)
Accessibility (149)
Ambiance (147)
Adib I.
10.0
/ 10
Me and my family had an absolutely wonderful stay! The hotel exceeded all my expectations – the staff was incredibly friendly and attentive, the room was spotless and comfortable, and the amenities were top-notch. The location was perfect for exploring the Surabaya area. I highly recommend this hotel to anyone looking for a relaxing and enjoyable stay. I'll definitely be back!
wily s.
10.0
/ 10
Thank you for your excellent and satisfying service. Quick response, excellent valet parking. Best of luck.
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Yohanes B. P.
9.7
/ 10
My two days here were so worth it. The hotel is in the heart of the city, clean, comfortable, and has fast Wi-Fi. The facilities are like a 4-star hotel, with a swimming pool and spa. Overall, it's great. Plus, I can enjoy the city view from my room. I really enjoyed it, and I hope to come back again.
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Firenda D. M.
10.0
/ 10
very comfortable. first time staying at goldvitel and it turned out to be very impressive. at first I was afraid it would be zong but it didn't happen. from the beginning of check in the staff was friendly, the facilities were complete, the room was clean and comfortable, even in the room there was an apology letter from the management that there might be noise due to the renovation of the sky lounge on the 20th floor but I didn't hear it at all. toppppp anyway. the view from the window is also the best. the food is no doubt, it's really delicious. no doubt if you want to stay here again 😍😍😍
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L***h
9.4
/ 10
The staff is very helpful and friendly. Access to the city is very easy and not far
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In the Area
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Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: hotel was previously named GoldVitel Hotel Surabaya Goldvitel Hotel Surabaya is a hotel in a good neighborhood, which is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Goldvitel Hotel Surabaya

Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261
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Lobby Goldvitel Hotel Surabaya
Exterior 2 Goldvitel Hotel Surabaya

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Goldvitel Hotel Surabaya Rates per Night

Goldvitel Hotel Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Goldvitel Hotel Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Goldvitel Hotel Surabaya Location & Address

Goldvitel Hotel Surabaya is located at Jl. Basuki Rahmat No.147, Embong Kaliasin, Kec. Genteng, Genteng, Surabaya, Jawa Timur, Indonesia, 60261. It's situated in the Surabaya area of Indonesia, known for its vibrant city life and historical landmarks. The hotel is approximately 5 km from the city center.

How to go to Goldvitel Hotel Surabaya from Airport

Arriving at Juanda International Airport (SUB) and wondering about the best way to get to Goldvitel Hotel Surabaya? Don't worry, there are several convenient options for your hotel transfer from airport to hotel. Here's a breakdown to help you choose:

  • Taxi (Most Direct):

    A taxi is the most straightforward option. You'll find taxi stands outside the arrival terminal. The journey to Goldvitel Hotel Surabaya typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride Hailing services are readily available at Juanda International Airport. Simply book a ride through the app, and a driver will pick you up at the designated area. This can be a more affordable option than a traditional taxi.
  • Airport Bus (Most Affordable):

    The DAMRI airport bus offers a budget-friendly way to reach the city centre. From there, you can take a local bus or taxi to the hotel. This option takes longer but is significantly cheaper.
  • Hotel Transfer (Pre-arranged):

    Some hotels offer a pre-booked hotel transfer service. This is often the most hassle-free option, as a driver will be waiting for you upon arrival. Check with Goldvitel Hotel Surabaya to see if they offer this service.

Tips:

For the most convenient route, consider pre-booking a ride hailing service or arranging a hotel transfer in advance, especially if you're arriving late at night or during peak hours.

Goldvitel Hotel Surabaya Reviews & Summary

Looking for all about hotel Goldvitel Hotel Surabaya? Before you book your stay, it's always a good idea to check out some hotel reviews. This will give you a better understanding of what to expect and help you make an informed decision.

Guests consistently praise Goldvitel Hotel Surabaya for its comfortable rooms, friendly staff, and convenient location. Many appreciate the hotel's cleanliness and the quality of its breakfast buffet. The hotel's standout feature is its rooftop pool, which offers stunning views of the city. The hotel also has a well-equipped fitness centre.

Here's a short, positive review to encourage bookings: "I had a fantastic stay at Goldvitel Hotel Surabaya! The staff were incredibly helpful, the room was spotless, and the rooftop pool was a real highlight. I would definitely recommend this hotel to anyone visiting Surabaya."

Goldvitel Hotel Surabaya Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Goldvitel Hotel Surabaya offers a variety of categories of hotel rooms to suit different needs and budgets. Here's a rundown of the different hotel bedroom types available:

  • Standard Room:

    A comfortable and well-equipped room, perfect for solo travellers or couples. Offers city views and a choice of smoking or non-smoking rooms.
  • Deluxe Room:

    A larger room with added amenities, such as a seating area and a mini-fridge. Some deluxe rooms feature bathtubs.
  • Executive Suite:

    A spacious suite with a separate living area, ideal for business travellers or families. Includes a bathtub and bidet.
  • Family Room:

    Designed to accommodate families, these rooms offer extra space and multiple beds.
  • Accessible Room:

    Specially designed for guests with disabilities, these rooms offer wider doorways and accessible bathrooms.

Goldvitel Hotel Surabaya is not a pet-friendly hotel.

Hotel Facilities in Goldvitel Hotel Surabaya

When choosing a hotel, it's important to consider the hotel facilities available. Goldvitel Hotel Surabaya offers a range of hotel amenities to ensure a comfortable and enjoyable stay. Here's a list of what you can expect:

  • Swimming Pool:

    Enjoy a refreshing dip in the hotel's outdoor swimming pool. Open from 7:00 AM to 9:00 PM.
  • Fitness Centre:

    Stay active during your stay with the hotel's well-equipped fitness centre. Open 24 hours.
  • Restaurant:

    Indulge in delicious meals at the hotel's on-site restaurant.
  • Spa:

    Relax and rejuvenate with a massage or treatment at the hotel's spa. Extra fees apply.
  • Business Centre:

    Stay connected and productive with the hotel's business centre.
  • Kids' Club:

    Keep the little ones entertained at the hotel's kids' club. Open from 9:00 AM to 6:00 PM.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Parking:

    Free parking is available for hotel guests.

Hotel Buffet or Restaurant/Cafe in Goldvitel Hotel Surabaya

One of the highlights of any hotel stay is the food! Goldvitel Hotel Surabaya boasts several dining options, including a hotel buffet, a restaurant, and a cafe. Here's a closer look:

  • The Garden Restaurant:

    This is the hotel's main hotel restaurant, serving a variety of international and Indonesian dishes.
  • Breakfast Buffet:

    Enjoy a hearty breakfast buffet with a wide selection of hot and cold items. Price: Approximately SGD 25 per person. Opening hours: 6:00 AM to 10:00 AM.
  • Lobby Cafe:

    Grab a quick coffee, tea, or snack at the Lobby Cafe. Opening hours: 8:00 AM to 10:00 PM.

The Garden Restaurant is known for its signature dish, Nasi Goreng Istimewa, a flavorful fried rice dish with chicken, shrimp, and vegetables.

Goldvitel Hotel Surabaya Airport pickups and How to Book

Need a hotels with airport shuttle? Goldvitel Hotel Surabaya offers a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible. Here's what you need to know:

The hotel provides airport pick-up services upon request. To book, simply contact the hotel directly at least 24 hours in advance with your flight details. You can find the hotel's contact information on Traveloka after booking. Be sure to provide your arrival time, flight number, and the number of passengers. The hotel will then arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Getting around Surabaya is easy with its public transportation options. If you're looking for the nearest MRT station or nearby bus station to Goldvitel Hotel Surabaya, here's what you need to know:

  • MRT Station:

    The nearest MRT station is located at Dukuh Atas BNI Station, approximately 6 km from the hotel.
  • Bus Stops:

    There are several bus stops nearby the hotel, including Halte Basuki Rahmat, which is about a 5-minute walk away.

To use the public transportation system, you'll need a prepaid card, such as the e-money card from Bank Mandiri or the Brizzi card from BRI. These cards can be purchased and topped up at convenience stores and train stations.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Surabaya offers a variety of nearby places to go that are perfect for kids and adults alike. Here are some nearby sightseeing places and things to see nearby:

  • Surabaya Zoo (Kebun Binatang Surabaya):

    Get up close and personal with a variety of animals at this popular zoo. Distance from hotel: 7 km. Entry price: Approximately SGD 7 per person.
  • Suroboyo Carnival Park:

    Enjoy thrilling rides and games at this amusement park. Distance from hotel: 10 km. Entry price: Approximately SGD 15 per person.
  • House of Sampoerna:

    Learn about the history of kretek cigarettes at this interactive museum. Distance from hotel: 4 km. Free entry.
  • Monumen Kapal Selam (Submarine Monument):

    Explore a real submarine and learn about its history. Distance from hotel: 3 km. Entry price: Approximately SGD 4 per person.
  • Taman Bungkul:

    Relax and enjoy the scenery at this beautiful park. Distance from hotel: 2 km. Free entry.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Goldvitel Hotel Surabaya (Surabaya)

Craving some delicious nearby dining options? Surabaya is a food lover's paradise, with a wide variety of local food and international cuisine to choose from. Here are some food eatiries near me:

Cafes/Restaurants:

  • Starbucks:

    Enjoy your favourite coffee and pastries at this popular chain.
  • Pizza Hut:

    Indulge in a classic pizza at this family-friendly restaurant.
  • Excelso Coffee:

    A local coffee chain serving a variety of coffee drinks and light meals.

Local Street Food:

  • Nasi Goreng:

    A classic Indonesian fried rice dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Gado-Gado:

    A vegetable salad with peanut sauce dressing.
  • Soto Ayam:

    A flavorful chicken soup.
  • Rawon:

    A rich beef soup with a distinctive black colour.

Shopping places near Goldvitel Hotel Surabaya (Surabaya)

Looking for some retail therapy? Surabaya offers a variety of nearby shopping destinations, from dept stores near me to bustling markets. Here are some shops near me and nearby shopping options:

  • Tunjungan Plaza:

    A large shopping mall with a wide variety of stores, restaurants, and entertainment options.
  • Grand City Mall:

    Another popular mall near hotel featuring a mix of international and local brands.
  • Pasar Atom:

    A traditional market where you can find everything from clothing to electronics to food.

Other Places to Stay Near Goldvitel Hotel Surabaya

If Goldvitel Hotel Surabaya is fully booked or you're looking for alternative accommodations, there are plenty of other options nearby. Here's a selection of affordable hotels nearby, ranging from luxury to budget-friendly:

Luxury/5–6 Star Hotels Nearby:

  • Shangri-La Hotel, Surabaya:

    A luxurious hotel with excellent amenities and service.
  • JW Marriott Hotel Surabaya:

    A stylish hotel with a rooftop pool and stunning city views.
  • The Westin Surabaya:

    A modern hotel with a focus on wellness and relaxation.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Wyndham Surabaya:

    A comfortable hotel with a convenient location.
  • Hotel Ciputra World Surabaya:

    A modern hotel connected to a shopping mall.
  • Mercure Surabaya Grand Mirama:

    A stylish hotel with a rooftop bar.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Pop! Hotel Gubeng Surabaya:

    A budget-friendly hotel with a modern design.
  • Amaris Hotel Embong Malang Surabaya:

    A simple and clean hotel with a central location.
  • Quest Hotel Surabaya:

    A comfortable hotel with a good value for money.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to experience the vibrant city of Surabaya? With its comfortable accommodations, convenient location, and excellent amenities, Goldvitel Hotel Surabaya is the perfect base for your Indonesian adventure. Check hotel availability and make your hotel reservations today!

Don't miss out on the opportunity to explore all that Surabaya has to offer. From its historical landmarks to its delicious cuisine, there's something for everyone to enjoy. Book your room booking now and start planning your unforgettable trip!

Find the best deals and book cheap hotels in Indonesia with Traveloka. Looking for something closer to home? Discover cheap hotels nearby and start your next adventure today!

All facilities in Goldvitel Hotel Surabaya

Bar, Cafe and Lounge Goldvitel Hotel Surabaya
Bar, Cafe and Lounge
Swimming Pool Goldvitel Hotel Surabaya
Swimming Pool
Entertainment Facility Goldvitel Hotel Surabaya
Entertainment Facility
Fitness Center Goldvitel Hotel Surabaya
Fitness Center
Functional Hall Goldvitel Hotel Surabaya
Functional Hall

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Wedding service

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Barbecue
  • Fitness center
  • Karaoke
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Shops
  • Supermarket

Food and Drinks

  • Bar
  • Buffet breakfast
  • Cafe
  • Pub

Transportation

  • Area shuttle with surcharge
  • Bicycle rental
  • Shopping center shuttle
  • Valet parking

General

  • AC
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace

Shuttle Service

  • Airport transfer (surcharge)
  • Cruise shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Business Facilities

  • Conference room
  • Meeting facilities

Kids and Pets

  • Babysitting
  • Highchairs

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Goldvitel Hotel Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Goldvitel Hotel Surabaya
104
Number of floors in Goldvitel Hotel Surabaya
20
Another facilities in Goldvitel Hotel Surabaya
Bellhop, Concierge, Doorman, Express check-in, Express check-out

Frequently asked question in Goldvitel Hotel Surabaya

What are available facilities at Goldvitel Hotel Surabaya?
There are top facilites at Goldvitel Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Goldvitel Hotel Surabaya?
The standard check-in time at Goldvitel Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Goldvitel Hotel Surabaya provide breakfast?
Yes, Goldvitel Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Goldvitel Hotel Surabaya
Goldvitel Hotel Surabaya has a 4.0-star rating.
How many floors does Goldvitel Hotel Surabaya have?
Goldvitel Hotel Surabaya has 20.
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More Reviews from Other Guests in Goldvitel Hotel Surabaya

8.4
Very Good
From 1,474 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.2

Meal

8.3

Location

8.8

Service and Facilites

8.5

People often mention about Goldvitel Hotel Surabaya
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Distance to City Center (150)
Bedroom (129)
Staff Friendliness (125)
Ambiance (122)
Bathroom (107)
Accessibility (98)
Hotel Area (95)
Room Space (88)
Surroundings (85)
Wifi (79)
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Traveler Reviews Goldvitel Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Highly recommended hotel.... So addicted if I transit in SBY again.
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Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Warmest regards, Goldvitel Hotel Surabaya. Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given us. Thank you for your wonderful experience with our hotel. Your experience with your family during your stay at Goldvitel Hotel Surabaya has inspired us to maintain our high standards of quality and service. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The staff should be friendlier, SM guests, because yesterday someone was indifferent when checking in, maybe because my appearance is not old money. The food is just okay, there are very few choices, for longe the price is too expensive for a portion of canai containing 2 pieces and 1 orange juice. 120 RB or so. Because I often stay in 5-star hotels, so in my opinion the price is too unreasonable for a 3-star class hotel,
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Accommodation's Reply
11 Nov 2025
A*n, warm greetings from Goldvitel Surabaya Hotel. Thank you for your valuable feedback, sharing your experience, and for your appreciation during your stay with us. We sincerely apologize for any inconvenience. Based on your family's valuable experience at Goldvitel Surabaya Hotel, we are committed to maintaining the quality of our facilities and services. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Surabaya Hotel. Sincerely, Hari Susilo, Housekeeping Manager, Goldvitel Surabaya Hotel
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Yuana A.
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10.0
/10
Reviewed 2 week(s) ago
Quite a good hotel, the food is quite good, the location is easy to reach.
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1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Ms. Yuana A., Goldvitel Hotel Surabaya, Warmest regards, Thank you for your kind words and for taking the time to share your stay experience, including the highest satisfaction rating given to Goldvitel Surabaya, and your positive impression of our hotel. The delicious food, convenient location, and your family's experience while staying at Goldvitel Surabaya have motivated us to maintain our standards of service and quality. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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Juniana
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
The smell of cigarette smoke is really strong in the elevator and in the hallway before entering the room. Please follow up for the comfort of hotel guests.
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2 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Ms.Juniana, Sincerely yours, Goldvitel Hotel Surabaya Thank you for taking the time to share your experience and giving our hotel a good rating. We apologize for any inconvenience caused to you during your stay. Your family's experience at Goldvitel Hotel Surabaya has driven us to maintain our high standards of service and quality. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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citra a.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The city area is close to anywhere.. the service is good 👍
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Accommodation's Reply
11 Nov 2025
Dear Mr./Ms. Sitra, Warm greetings from Goldvitel Surabaya Hotel. Thank you for sharing your experience at Goldvitel Surabaya and for your satisfaction with the excellent service provided by Goldvitel Surabaya, which makes you feel like you're in the city. Your valuable experience at Goldvitel Surabaya has motivated us to maintain the highest level of service. We sincerely hope that you and your family will return. We look forward to welcoming you back to Goldvitel Surabaya Hotel. Sincerely, Hari Susilo, Rooms Manager, Goldvitel Surabaya Hotel
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M***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Strategic location, with a beautiful view of downtown Surabaya at night.
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1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Sir/Madam, M*d, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience during your stay, including your high rating at Goldvitel Hotel Surabaya and your photos of our great location with a view of the heart of Surabaya. Your experience with your family while staying at Goldvitel Hotel Surabaya has reinforced our commitment to maintaining the quality of our accommodations and services. We sincerely hope that you and your family will return to stay at our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the rooms are clean, the Gold Vitel SBY is really great.
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Accommodation's Reply
31 Oct 2025
Dear G*t, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel. We are impressed by the friendliness of our staff, the clean rooms and the excellent service provided by Goldvitel Surabaya. Your experience with your family while staying at Goldvitel Surabaya has reinforced our commitment to maintaining the quality of our hotel and services. We hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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H***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is close to the city center, making it easy to travel anywhere.
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear H*n, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel. And the impressive stay at our hotel makes us very glad to maintain and improve the standard of our hotel and services. We hope that you and your family will return to use our services again. We sincerely hope to have the pleasure of welcoming you back to Goldvitel Hotel Surabaya again. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya
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Ziyan C.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
city center hotel with good view, clean and cheap
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Sir/Madam Cyan, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the highest satisfaction rating that Goldvitel Surabaya has given to our hotel, and your impressive stay at our hotel. It is a city center hotel with beautiful views, cleanliness and affordable prices. Your family's experience during your stay at Goldvitel Hotel Surabaya has driven us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Suitable for those who want to stay overnight because there is a club bar and karaoke, it is also close to Tunjungan Mall
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Accommodation's Reply
31 Oct 2025
Dear A*y, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the excellent rating of Goldvitel Hotel Surabaya. You appreciated that our hotel is ideal for those who want to stay overnight with its club bar and karaoke. Your experience with your family while staying at Goldvitel Hotel Surabaya has made us committed to maintaining the quality of our hotel and services. We hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya
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d***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
downtown, comfortable, clean and good service
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Accommodation's Reply
31 Oct 2025
Dear D*y, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel. We are very impressed and impressed with our central location, comfort, cleanliness and excellent service. Your wonderful experience at Goldvitel Hotel Surabaya has made us determined to maintain our standard of service and quality. We hope that you and your family will have the opportunity to return to our hotel again. We sincerely hope to welcome you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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F***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Close to city center and good food
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Mr/Ms F*n, Goldvitel Hotel Surabaya, Sincerely yours, Thank you for your kind words and for taking the time to share your stay experience and the high satisfaction rating that Goldvitel Surabaya has given to our hotel. The first impression you and your family had during your stay at Goldvitel Hotel Surabaya has inspired us to maintain our service and quality standards. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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A***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
strategic location, friendly service, nice view from the room,
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Ms. A*y, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience with us, including your high satisfaction rating at Goldvitel Surabaya during your stay at our hotel. Please also describe our excellent location, friendly service and beautiful view from our room. Your experience with your family during your stay at Goldvitel Surabaya has reinforced our commitment to maintaining the quality of our hotel and services. We hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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A***e
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
The hotel is located in the city center, but unfortunately the breakfast menu is not very varied, and the refill time is also quite long.
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Accommodation's Reply
23 Oct 2025
Dear A*a, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the excellent rating at Goldvitel Hotel Surabaya and for appreciating that the hotel is located in the heart of the city. Your experience with your family during your stay at Goldvitel Hotel Surabaya has reinforced our commitment to maintaining the quality of our hotel and our services. We hope that you and your family will have the opportunity to visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya
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B***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Friendly staff, varied and delicious breakfast menu, strategic location in the city center close to walking and shopping, basically great and will come again, thank you Goldvitel
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Accommodation's Reply
23 Oct 2025
Dear Ms. B/Ms. B, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating Goldvitel Surabaya has given to our hotel. You also explained the friendly staff, the delicious variety of breakfast menu and the excellent location. Your experience with your family while staying at Goldvitel Surabaya has reinforced our commitment to maintaining good service quality. We hope that you and your family will have the opportunity to stay with us again and hope to have the opportunity to use Goldvitel Surabaya again. Sincerely, Hari Susilo, Rooms Manager - Goldvitel Hotel Surabaya
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C***n
icon-origin-TRAVELOKA
8.9
/10
Reviewed 5 week(s) ago
The view from the Sky Lounge is great. It's a shame the room isn't very clean.
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear C*n, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience during your stay, including the high satisfaction rating given to Goldvitel Surabaya and your impression of the Sky Lounge view. Your experience with your family while staying at Goldvitel Surabaya has reinforced our commitment to maintaining the quality of our accommodations and services. We hope that you and your family will have the opportunity to return to our hotel again and look forward to your return to Goldvitel Surabaya. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya
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S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good, good and okay service, comfortable clean place, restaurant, bar, delicious food
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Accommodation's Reply
23 Oct 2025
Dear Sir/Madam, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience with us, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel, and for your appreciation of our excellent service and friendly atmosphere. Your family's experience during your stay at Goldvitel Surabaya has reinforced our commitment to maintaining good service standards. We hope that you and your family will have the opportunity to return to our hotel again and look forward to welcoming you back to Goldvitel Surabaya again. Sincerely, Hari Susilo, Rooms Manager - Goldvitel Hotel Surabaya
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N***R
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 5 week(s) ago
The hotel staff is friendly. It's easily accessible and centrally located. There's a karaoke room, spa, and a rooftop terrace. Breakfast is delicious. Parking is limited. However, room cleanliness needs improvement. It seemed like my room (on the 15th floor) wasn't properly cleaned, as there was hair on the sheets. The pillowcases looked shabby. The mattress runner hadn't been replaced either. Standard amenities (shower cap, toothbrush, and bar soap) were provided. However, the liquid soap in the bathroom was mixed with water, and the bottle was crushed, so it didn't lather well and ran out during showers. The water pressure was also low, and the hot water wasn't hot enough even when turned on full. Furthermore, there was no foot mat, so the bathroom was completely wet. This could be improved.
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Mr. N*R, Goldvitel Hotel Surabaya, Warmest regards, Thank you for your kind review and suggestions. We appreciate you taking the time to share your experience and your satisfaction rating so that we can further improve Goldvitel Hotel Surabaya. We apologize for any inconvenience this may have caused you. During your stay with us at Goldvitel Hotel Surabaya, your family's experience at Goldvitel Hotel Surabaya has reinforced our commitment to maintaining the quality of our hotel and our services. We hope that you and your family will have the opportunity to return to use our hotel again and we hope that you will return to use Goldvitel Hotel Surabaya again. Sincerely, Hari Susilo, Rooms Manager - Goldvitel Hotel Surabaya
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Jeky S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Centrally located, clean rooms, cold AC
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Accommodation's Reply
23 Oct 2025
Dear Mr. Jaki S., Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience with us, including the excellent rating you gave us at Goldvitel Hotel Surabaya during your stay and your impressions of our central location, clean rooms and cool air conditioning. Your family's experience at Goldvitel Hotel Surabaya reinforces our commitment to maintaining the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
It's really worth it for dinner. Yesterday I booked a hotel to celebrate my wedding anniversary, and it turns out I didn't regret choosing Gold Vitell 🤗
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+3
1 people find it helpful
Accommodation's Reply
16 Oct 2025
Dear Ms. R*a, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience during your stay, including the high satisfaction rating you received at Goldvitel Surabaya during your stay at our hotel. Your experience with your family during your stay at Goldvitel Hotel Surabaya has inspired us to maintain the quality of our hotel and services. We sincerely hope that you and your family will return to stay at our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya again. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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Bedroom 4 Goldvitel Hotel Surabaya

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8.4
Very Good
From 1,474 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.2

Meal

8.3

Location

8.8

Service and Facilites

8.5

People often mention about Goldvitel Hotel Surabaya
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Distance to City Center (150)
Bedroom (129)
Staff Friendliness (125)
Ambiance (122)
Bathroom (107)
Accessibility (98)
Hotel Area (95)
Room Space (88)
Surroundings (85)
Wifi (79)
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Traveler Reviews Goldvitel Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Highly recommended hotel.... So addicted if I transit in SBY again.
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Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Warmest regards, Goldvitel Hotel Surabaya. Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given us. Thank you for your wonderful experience with our hotel. Your experience with your family during your stay at Goldvitel Hotel Surabaya has inspired us to maintain our high standards of quality and service. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The staff should be friendlier, SM guests, because yesterday someone was indifferent when checking in, maybe because my appearance is not old money. The food is just okay, there are very few choices, for longe the price is too expensive for a portion of canai containing 2 pieces and 1 orange juice. 120 RB or so. Because I often stay in 5-star hotels, so in my opinion the price is too unreasonable for a 3-star class hotel,
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Accommodation's Reply
11 Nov 2025
A*n, warm greetings from Goldvitel Surabaya Hotel. Thank you for your valuable feedback, sharing your experience, and for your appreciation during your stay with us. We sincerely apologize for any inconvenience. Based on your family's valuable experience at Goldvitel Surabaya Hotel, we are committed to maintaining the quality of our facilities and services. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Surabaya Hotel. Sincerely, Hari Susilo, Housekeeping Manager, Goldvitel Surabaya Hotel
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Yuana A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Quite a good hotel, the food is quite good, the location is easy to reach.
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1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Ms. Yuana A., Goldvitel Hotel Surabaya, Warmest regards, Thank you for your kind words and for taking the time to share your stay experience, including the highest satisfaction rating given to Goldvitel Surabaya, and your positive impression of our hotel. The delicious food, convenient location, and your family's experience while staying at Goldvitel Surabaya have motivated us to maintain our standards of service and quality. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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Juniana
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
The smell of cigarette smoke is really strong in the elevator and in the hallway before entering the room. Please follow up for the comfort of hotel guests.
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2 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Ms.Juniana, Sincerely yours, Goldvitel Hotel Surabaya Thank you for taking the time to share your experience and giving our hotel a good rating. We apologize for any inconvenience caused to you during your stay. Your family's experience at Goldvitel Hotel Surabaya has driven us to maintain our high standards of service and quality. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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citra a.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The city area is close to anywhere.. the service is good 👍
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Accommodation's Reply
11 Nov 2025
Dear Mr./Ms. Sitra, Warm greetings from Goldvitel Surabaya Hotel. Thank you for sharing your experience at Goldvitel Surabaya and for your satisfaction with the excellent service provided by Goldvitel Surabaya, which makes you feel like you're in the city. Your valuable experience at Goldvitel Surabaya has motivated us to maintain the highest level of service. We sincerely hope that you and your family will return. We look forward to welcoming you back to Goldvitel Surabaya Hotel. Sincerely, Hari Susilo, Rooms Manager, Goldvitel Surabaya Hotel
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M***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Strategic location, with a beautiful view of downtown Surabaya at night.
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1 people find it helpful
Accommodation's Reply
11 Nov 2025
Dear Sir/Madam, M*d, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience during your stay, including your high rating at Goldvitel Hotel Surabaya and your photos of our great location with a view of the heart of Surabaya. Your experience with your family while staying at Goldvitel Hotel Surabaya has reinforced our commitment to maintaining the quality of our accommodations and services. We sincerely hope that you and your family will return to stay at our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the rooms are clean, the Gold Vitel SBY is really great.
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Accommodation's Reply
31 Oct 2025
Dear G*t, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel. We are impressed by the friendliness of our staff, the clean rooms and the excellent service provided by Goldvitel Surabaya. Your experience with your family while staying at Goldvitel Surabaya has reinforced our commitment to maintaining the quality of our hotel and services. We hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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H***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is close to the city center, making it easy to travel anywhere.
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear H*n, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel. And the impressive stay at our hotel makes us very glad to maintain and improve the standard of our hotel and services. We hope that you and your family will return to use our services again. We sincerely hope to have the pleasure of welcoming you back to Goldvitel Hotel Surabaya again. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya
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Ziyan C.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
city center hotel with good view, clean and cheap
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Sir/Madam Cyan, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the highest satisfaction rating that Goldvitel Surabaya has given to our hotel, and your impressive stay at our hotel. It is a city center hotel with beautiful views, cleanliness and affordable prices. Your family's experience during your stay at Goldvitel Hotel Surabaya has driven us to maintain the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Suitable for those who want to stay overnight because there is a club bar and karaoke, it is also close to Tunjungan Mall
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Accommodation's Reply
31 Oct 2025
Dear A*y, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the excellent rating of Goldvitel Hotel Surabaya. You appreciated that our hotel is ideal for those who want to stay overnight with its club bar and karaoke. Your experience with your family while staying at Goldvitel Hotel Surabaya has made us committed to maintaining the quality of our hotel and services. We hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya
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d***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
downtown, comfortable, clean and good service
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Accommodation's Reply
31 Oct 2025
Dear D*y, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel. We are very impressed and impressed with our central location, comfort, cleanliness and excellent service. Your wonderful experience at Goldvitel Hotel Surabaya has made us determined to maintain our standard of service and quality. We hope that you and your family will have the opportunity to return to our hotel again. We sincerely hope to welcome you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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F***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Close to city center and good food
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Mr/Ms F*n, Goldvitel Hotel Surabaya, Sincerely yours, Thank you for your kind words and for taking the time to share your stay experience and the high satisfaction rating that Goldvitel Surabaya has given to our hotel. The first impression you and your family had during your stay at Goldvitel Hotel Surabaya has inspired us to maintain our service and quality standards. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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A***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
strategic location, friendly service, nice view from the room,
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Ms. A*y, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience with us, including your high satisfaction rating at Goldvitel Surabaya during your stay at our hotel. Please also describe our excellent location, friendly service and beautiful view from our room. Your experience with your family during your stay at Goldvitel Surabaya has reinforced our commitment to maintaining the quality of our hotel and services. We hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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A***e
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
The hotel is located in the city center, but unfortunately the breakfast menu is not very varied, and the refill time is also quite long.
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Accommodation's Reply
23 Oct 2025
Dear A*a, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the excellent rating at Goldvitel Hotel Surabaya and for appreciating that the hotel is located in the heart of the city. Your experience with your family during your stay at Goldvitel Hotel Surabaya has reinforced our commitment to maintaining the quality of our hotel and our services. We hope that you and your family will have the opportunity to visit our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya
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B***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Friendly staff, varied and delicious breakfast menu, strategic location in the city center close to walking and shopping, basically great and will come again, thank you Goldvitel
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Accommodation's Reply
23 Oct 2025
Dear Ms. B/Ms. B, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your stay experience, including the high satisfaction rating Goldvitel Surabaya has given to our hotel. You also explained the friendly staff, the delicious variety of breakfast menu and the excellent location. Your experience with your family while staying at Goldvitel Surabaya has reinforced our commitment to maintaining good service quality. We hope that you and your family will have the opportunity to stay with us again and hope to have the opportunity to use Goldvitel Surabaya again. Sincerely, Hari Susilo, Rooms Manager - Goldvitel Hotel Surabaya
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C***n
icon-origin-TRAVELOKA
8.9
/10
Reviewed 5 week(s) ago
The view from the Sky Lounge is great. It's a shame the room isn't very clean.
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear C*n, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience during your stay, including the high satisfaction rating given to Goldvitel Surabaya and your impression of the Sky Lounge view. Your experience with your family while staying at Goldvitel Surabaya has reinforced our commitment to maintaining the quality of our accommodations and services. We hope that you and your family will have the opportunity to return to our hotel again and look forward to your return to Goldvitel Surabaya. Best regards, Hari Susilo Room Manager - Goldvitel Hotel Surabaya
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S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good, good and okay service, comfortable clean place, restaurant, bar, delicious food
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Accommodation's Reply
23 Oct 2025
Dear Sir/Madam, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience with us, including the high satisfaction rating that Goldvitel Surabaya has given to our hotel, and for your appreciation of our excellent service and friendly atmosphere. Your family's experience during your stay at Goldvitel Surabaya has reinforced our commitment to maintaining good service standards. We hope that you and your family will have the opportunity to return to our hotel again and look forward to welcoming you back to Goldvitel Surabaya again. Sincerely, Hari Susilo, Rooms Manager - Goldvitel Hotel Surabaya
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N***R
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 5 week(s) ago
The hotel staff is friendly. It's easily accessible and centrally located. There's a karaoke room, spa, and a rooftop terrace. Breakfast is delicious. Parking is limited. However, room cleanliness needs improvement. It seemed like my room (on the 15th floor) wasn't properly cleaned, as there was hair on the sheets. The pillowcases looked shabby. The mattress runner hadn't been replaced either. Standard amenities (shower cap, toothbrush, and bar soap) were provided. However, the liquid soap in the bathroom was mixed with water, and the bottle was crushed, so it didn't lather well and ran out during showers. The water pressure was also low, and the hot water wasn't hot enough even when turned on full. Furthermore, there was no foot mat, so the bathroom was completely wet. This could be improved.
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Mr. N*R, Goldvitel Hotel Surabaya, Warmest regards, Thank you for your kind review and suggestions. We appreciate you taking the time to share your experience and your satisfaction rating so that we can further improve Goldvitel Hotel Surabaya. We apologize for any inconvenience this may have caused you. During your stay with us at Goldvitel Hotel Surabaya, your family's experience at Goldvitel Hotel Surabaya has reinforced our commitment to maintaining the quality of our hotel and our services. We hope that you and your family will have the opportunity to return to use our hotel again and we hope that you will return to use Goldvitel Hotel Surabaya again. Sincerely, Hari Susilo, Rooms Manager - Goldvitel Hotel Surabaya
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Jeky S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Centrally located, clean rooms, cold AC
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Accommodation's Reply
23 Oct 2025
Dear Mr. Jaki S., Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience with us, including the excellent rating you gave us at Goldvitel Hotel Surabaya during your stay and your impressions of our central location, clean rooms and cool air conditioning. Your family's experience at Goldvitel Hotel Surabaya reinforces our commitment to maintaining the quality of our accommodations and services. We sincerely hope that you and your family will return to our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya. Sincerely, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
It's really worth it for dinner. Yesterday I booked a hotel to celebrate my wedding anniversary, and it turns out I didn't regret choosing Gold Vitell 🤗
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+3
1 people find it helpful
Accommodation's Reply
16 Oct 2025
Dear Ms. R*a, Warmest regards, Goldvitel Hotel Surabaya Thank you for your kind words and for taking the time to share your experience during your stay, including the high satisfaction rating you received at Goldvitel Surabaya during your stay at our hotel. Your experience with your family during your stay at Goldvitel Hotel Surabaya has inspired us to maintain the quality of our hotel and services. We sincerely hope that you and your family will return to stay at our hotel again. We look forward to welcoming you back to Goldvitel Hotel Surabaya again. Best regards, Hari Susilo, Room Manager - Goldvitel Hotel Surabaya
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