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Grand Jatra Hotel Pekanbaru
Hotels
Preferred Partner
All-star Accommodation
8.3
/10
Very Good
4,871 reviews
What Guests Say About Their Stay
Distance To City Center (117)
Staff Friendliness (107)
Bedroom (104)
Room Space (103)
Herbert M.
9.7
/ 10
Very nice and warming employees. Fresh and clean room. Appetizing breakfast
ADI S.
10.0
/ 10
Staying at the Grand Jatra Hotel Pekanbaru feels like finding the perfect combination of modern comfort and local hospitality. Its strategic location, directly connected to the Pekanbaru Mall, means no hassle if you're shopping or simply looking for a change of pace.
The spacious rooms boast clean designs, soft beds, and complete amenities, ensuring a perfect rest after a long day of activities. The outdoor pool on the top floor is a favorite spot, especially in the evening when you can enjoy the city views from above.
Breakfast at the restaurant is equally appealing. The menu offers a wide variety, from local Riau specialties to international dishes, served warmly. The friendly and responsive staff always make guests feel appreciated.
The Grand Jatra Hotel Pekanbaru is more than just a place to stay; it's a short experience of premium comfort in the heart of the city. Perfect for both business trips and family vacations.
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D***y
10.0
/ 10
Very good, spacious rooms, affordable prices, very comfortable for families to stay.
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S***i
10.0
/ 10
good service, delicious breakfast, comfortable room. got a surprise mini cake and greetings on tv on my birthday.
thank you Grand Jatra Hotel Pekanbaru
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Tri G.
10.0
/ 10
Very satisfying service for our family, and thank you for giving a surprise to my child. A hotel that I will visit again another time, thank you Grand Jatra 🙏.
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In the Area
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Jl. Tengku Zainal Abidin No. 1, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28112
Main Facilities
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This accommodation offers:
Winery
Outdoor pool
Indoor pool
Pub
Indoor heated pool
Nightclub
Sauna
Bar
Late Check-out
Laundry service
Airport transfer
Fitness center
Restaurant
Luggage storage
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Available Room Types in Grand Jatra Hotel Pekanbaru
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around Grand Jatra Hotel Pekanbaru
Jl. Tengku Zainal Abidin No. 1, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28112
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Discover More About Grand Jatra Hotel Pekanbaru
Location
Grand Jatra Hotel Pekanbaru is a hotel in a good neighborhood, which is located at Pekanbaru City Center.
About Grand Jatra Hotel Pekanbaru
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Grand Jatra Hotel Pekanbaru.
Grand Jatra Hotel Pekanbaru is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at Grand Jatra Hotel Pekanbaru will surely spoil you for numerous shopping centers nearby.
From business event to corporate gathering, Grand Jatra Hotel Pekanbaru provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Grand Jatra Hotel Pekanbaru, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Grand Jatra Hotel Pekanbaru is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Grand Jatra Hotel Pekanbaru exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Grand Jatra Hotel Pekanbaru is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Grand Jatra Hotel Pekanbaru.
All facilities in Grand Jatra Hotel Pekanbaru
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Hotel Services
- Bellhop
- Concierge
- Doorman
- Front desk
- 24-hour Receptionist
- 24-hour security
- Late Check-out
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Newspaper
- Porter
- Tours
- Wedding service
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Late check-out
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Food and Drinks
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Breakfast
- Buffet breakfast
- Breakfast (surcharge)
- Nightclub
- Pub
- Snack bar
- Winery
Things to Do
- Barbecue
- Fitness center
- Indoor heated pool
- Indoor pool
- Massage
- Outdoor pool
- Sauna
- Spa
- Sauna
- Steam room
- TV lounge
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Heater
- Non-smoking room
- Swimming pool
- Smoking area
- Smoke-free
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Minibar
- Refrigerator
- Shower
- TV
Accessibilty
- Disabled access friendly
- Accessible bathroom
- Accessible parking
- Accessible path of travel
- Roll-in shower
- Wheelchair accessible
Business Facilities
- Business center
- Meeting facilities
- Photocopier
- Projector
Transportation
- Airport transfer
- Car rental
- Valet parking
Sports and Recreations
- Aerobics
- Fitness center
Connectivity
- LAN Internet
- Free WiFi
Family-friendly Facilities
- Children pool
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Grand Jatra Hotel Pekanbaru
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Grand Jatra Hotel Pekanbaru | 200 |
Number of floors in Grand Jatra Hotel Pekanbaru | 9 |
Another facilities in Grand Jatra Hotel Pekanbaru | Bellhop, Concierge, Doorman, Front desk, 24-hour Receptionist |
Frequently asked questions about Grand Jatra Hotel Pekanbaru
What is normal check-in & check-out time at Grand Jatra Hotel Pekanbaru?
The standard check-in time at Grand Jatra Hotel Pekanbaru is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Jatra Hotel Pekanbaru provide breakfast?
Yes, Grand Jatra Hotel Pekanbaru provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Jatra Hotel Pekanbaru?
Grand Jatra Hotel Pekanbaru has a 5.0-star rating.
How many floors does Grand Jatra Hotel Pekanbaru have?
Grand Jatra Hotel Pekanbaru has 9.
How many rooms are available at Grand Jatra Hotel Pekanbaru?
Grand Jatra Hotel Pekanbaru has 200.
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More Reviews from Other Guests in Grand Jatra Hotel Pekanbaru
Overall Ratings & Reviews Grand Jatra Hotel Pekanbaru
Traveloka (4,871)
8.3
Very Good
From 4,871 reviews
Provided by travellers on
Cleanliness
8.3
Room Comfort
8.3
Meal
8.2
Location
8.6
Service and Facilites
8.3
People often mention about Grand Jatra Hotel Pekanbaru
All
Distance to City Center (72)
Staff Friendliness (71)
Bedroom (69)
Room Space (68)
Ambiance (63)
Taste (61)
Variety (59)
Hotel Area (53)
Bathroom (51)
Family Friendly (50)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews Grand Jatra Hotel Pekanbaru
Number of reviews per page
20
40
Customer reviews
RH
Rizki H. Y.
Leisure
10.0
/10
Reviewed 17 hour(s) ago
Overall, it was comfortable. The only downside was that the bathroom sink was clogged, slowing the water flow. In room 606, it was a bit lacking.
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Accommodation's Reply
31 Oct 2025
Dear S*e, Thank you very much for your excellent rating and positive review. We are very pleased to hear that you were satisfied with our staff's assistance when you needed to extend your stay. We look forward to welcoming you back again for an equally wonderful stay. Best regards, Management
See original
ZA
ZAKHARIA A.
Business
6.1
/10
Reviewed 3 day(s) ago
My first time at this 5-star hotel, the shower flooded, there were no hand towels, and tea bags and other items weren't replenished daily. Basically, it wasn't well maintained. But maybe my expectations were too high. I was given a compliment of some cookies, but the staff who brought them said, "Please accept them, sir. Please improve, okay? We were there for 4 days, but there was a lot of less than satisfactory service. Even when we wanted to check in, when we were picking up our luggage, we asked who the drinks were for, and they said they were for VIP guests. Then we asked, "So, we're not VIP guests? How do we become VIP guests?" They just smiled.
Read More
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Accommodation's Reply
31 Oct 2025
Dear Ms. Zakaria A., Thank you for your stay and your honest review. We apologize for any inconvenience you experienced, including the condition of the bathroom, the availability of hand towels and the added tea bags, as well as the unsatisfactory service experience. We have forwarded your comments to our housekeeping and front desk teams for immediate evaluation and improvement. This ensures that our service standards are more consistent and that our guests' experience meets the expectations of a 5-star hotel. We sincerely apologize for this unpleasant experience and hope that you will give us another opportunity to demonstrate genuine improvements on your next visit. Best regards, Management
See original
Andrew P.
Staycation
8.5
/10
Reviewed 4 day(s) ago
Thank God. Satisfied, comfortable, delicious breakfast
See original
1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Mr. Andrew P., Thank you for choosing to stay with us and giving us an 8.5 rating and review. We are delighted to hear that you were satisfied and comfortable throughout your stay and enjoyed our breakfast. We look forward to welcoming you back again in the future. Best regards, Management
See original
Ej
Erik j. s. t.
5.4
/10
Reviewed 5 day(s) ago
The reception staff ignored the guests who took a long time to check out and then informed them.
See original
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Accommodation's Reply
31 Oct 2025
Dear Mr. Erik J. S. T.,
We sincerely apologize for the experience Bapak had at check-out. We regret that the reception staff did not promptly assist and caused inconvenience during the process.
Your feedback has been shared with our front office team to ensure immediate improvement and to prevent similar situations in the future. We hope to have the opportunity to welcome Bapak again and provide a much better experience.
Warm regards,
Management
D***y
9.7
/10
Reviewed 2 week(s) ago
everything is okay but the food is not that good hrheh
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Accommodation's Reply
31 Oct 2025
Dear D*y, Thank you for your stay and your honest review of 9.7. We are pleased to hear that you were satisfied with your overall experience, but we apologize if the food did not meet your expectations. We will pass on your comments to the Food & Beverage team to evaluate and improve the quality of our menu, ensuring that your next experience is even more satisfying. Best regards, Management
See original
RC
Reviana C.
Business
9.1
/10
Reviewed 2 week(s) ago
Overall, the hotel is interesting to visit
Friendly staff, if there is an urgent need, the staff responds quickly
Thank you Grand Jatra
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Accommodation's Reply
31 Oct 2025
Dear Ms. Reviana C., Thank you for choosing to stay with us and for rating us 9.1 and positive review. We are very pleased that you were satisfied with our staff's friendliness and prompt response to your needs during your stay. We look forward to welcoming you back again for an equally wonderful stay in the future. Best regards, Management
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R***a
10.0
/10
Reviewed 3 week(s) ago
Thank you very much... Always improve your service to every customer...
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Accommodation's Reply
31 Oct 2025
Dear R*a, Thank you very much for your satisfaction rating and positive review. We are very glad that you are satisfied with our service and your comments are the driving force behind us to improve the quality of our service for all our guests. We sincerely hope to welcome you back again for an equally impressive stay experience in the future. Best regards, Management
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SL
Siti L.
Leisure
10.0
/10
Reviewed 3 week(s) ago
Friendly hotel staff.. Very helpful.. Comfortable and clean rooms.
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Accommodation's Reply
31 Oct 2025
Dear Ms. Siti L., Thank you very much for your positive rating and review. We are very glad that you were satisfied with the friendliness and helpfulness of our staff, as well as the comfort and cleanliness of our room during your stay. We look forward to welcoming you back again for a similarly memorable stay in the future. Best regards, Management
See original
ADE N.
Staycation
10.0
/10
Reviewed 3 week(s) ago
It's definitely recommended...it would be a shame if you go to Pekanbaru and don't stay here.
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Accommodation's Reply
31 Oct 2025
Dear Mr. Ade N., Thank you very much for your positive rating and review. We are very pleased that you were satisfied and would highly recommend our hotel as your ideal place to stay in Pekanbaru. We hope to welcome you back again in the near future. Best regards, Management
See original
AS
ADI S.
10.0
/10
Reviewed 4 week(s) ago
Staying at the Grand Jatra Hotel Pekanbaru feels like finding the perfect combination of modern comfort and local hospitality. Its strategic location, directly connected to the Pekanbaru Mall, means no hassle if you're shopping or simply looking for a change of pace.
The spacious rooms boast clean designs, soft beds, and complete amenities, ensuring a perfect rest after a long day of activities. The outdoor pool on the top floor is a favorite spot, especially in the evening when you can enjoy the city views from above.
Breakfast at the restaurant is equally appealing. The menu offers a wide variety, from local Riau specialties to international dishes, served warmly. The friendly and responsive staff always make guests feel appreciated.
The Grand Jatra Hotel Pekanbaru is more than just a place to stay; it's a short experience of premium comfort in the heart of the city. Perfect for both business trips and family vacations.
Read More
See original
Find this review helpful?
Accommodation's Reply
31 Oct 2025
Dear Adi S., thank you so much for your perfect rating and detailed, positive review. We're delighted to hear you enjoyed your stay at Grand Jatra Hotel Pekanbaru, from the comfortable rooms and pool to the rich breakfast menu and the friendly and enthusiastic staff. We look forward to welcoming you back for another memorable and enjoyable stay. Sincerely, Management
See original
S
Shafiqah
Staycation
9.4
/10
Reviewed 4 week(s) ago
Everything is good, comfortable, breakfast has many delicious choices, friendly staff. The only drawback is the loud and noisy music at night from the room on the 6th floor because the 5th floor is the dining area. Room cleanliness can be improved, suggestions please put plastic garbage in the trash can in the hotel room so it is cleaner and better, and if possible add a prayer mat in the room for Muslims for the future. Overall nice 👌
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Accommodation's Reply
31 Oct 2025
Dear Ms. Shafiqah, Thank you for staying with us and for the detailed 9.4 rating. We are very glad that you were satisfied with our room comfort, our variety of breakfast and our staff friendliness. We also appreciate your helpful comments regarding the cleanliness of our room, the loud music at night, the allocation of plastic bags in the trash cans and the addition of prayer mats for Muslim guests. We will forward this feedback to the relevant team to evaluate and improve our services to make your next stay even more comfortable. We sincerely hope to welcome you back again in the future. Sincerely, Management
See original
B***u
Business
9.7
/10
Reviewed 5 week(s) ago
Friendly hotel staff, central location, spacious and clean rooms.
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Accommodation's Reply
31 Oct 2025
Dear Boo, Thank you for choosing to stay with us and giving us a 9.7 rating with positive reviews. We are very pleased that you were satisfied with the friendliness of our staff, the convenient location in the city center, and the comfort and cleanliness of our room. We look forward to welcoming you back again in the future. Best regards, Management
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M***d
Staycation
10.0
/10
Reviewed 5 week(s) ago
Excellent, clean hotel, excellent service. Breakfast offers a variety of local and international menus.
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Accommodation's Reply
31 Oct 2025
Dear M*d, Thank you very much for your excellent rating and positive review. We are very pleased to hear that you were satisfied with our hotel's cleanliness, service quality, and our wide variety of Thai and international breakfasts. We look forward to welcoming you back again for a pleasant stay in the future. Best regards, Management
See original
Verified Traveler
Business
8.5
/10
Reviewed 6 week(s) ago
Overall, it's good, clean, comfortable, and the food is delicious. However, the policy of having to wear swimwear while swimming has caused some guests to complain because many guests sometimes don't bring swimwear. There are rental services, but the prices are quite expensive, and some guests are uncomfortable wearing clothes that aren't their own.
Read More
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Accommodation's Reply
31 Oct 2025
Dear G*t, Thank you for your stay and the 8.5 rating and helpful comments. We are very glad that you were satisfied with the cleanliness, comfort, and quality of the food. We also appreciate your comments regarding the swimsuit policy at the pool. We will take this into consideration to improve your stay experience, including more flexible rental options. We look forward to welcoming you back in the future. Best regards, Management
See original
Harris M.
7.4
/10
Reviewed 6 week(s) ago
I've stayed with my family at Jatra Buka once or twice, but often. This was the first time I've been treated badly by the pool staff, who kicked me out for wearing a swimsuit. I usually wear a swimsuit when swimming at Jatra and have never had a problem with it.
I'm deeply disappointed by this kind of treatment.
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Accommodation's Reply
31 Oct 2025
Dear Mr. Harris M., Thank you for your stay and your honest review. We apologize for the inconvenience you experienced with the pool service. We are sorry that the service you felt was inconsistent with your past experience, and we understand your disappointment. We have forwarded your comments to the pool team and management for prompt assessment. This is to ensure that this does not happen again in the future, and all guests feel valued and comfortable. We hope that you will give us another chance to improve our service on your next visit. Best regards, Management
See original
J***I
Business
8.2
/10
Reviewed 9 week(s) ago
It's convenient, easy to use, close to the mosque, the MP mall, and close to food stalls. The downside is that in the middle of the night, the sound of disco music (probably) can still be heard in the room.
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Accommodation's Reply
31 Oct 2025
Dear Mr. J*I, Thank you for your stay and your 8.2 rating as well as your constructive comments. We are very pleased to hear that you were satisfied with the hotel's convenient location, convenient facilities and easy access to various places. We apologize for the noise disturbance from the music in your room at night. We will share your comments with the relevant team to evaluate so that your next stay will be smoother and more comfortable. We sincerely hope to welcome you back again. Best regards, Management
See original
wt
wulan t.
Staycation
8.7
/10
Reviewed 10 week(s) ago
The location is okay.
My room had a leak in front of the bathroom door, probably from the AC.
The food is delicious. The pool is also fun for kids.
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Wulan T., Thank you for choosing to stay with us and giving us a positive review with a rating of 8.7. We are very pleased to hear that you were satisfied with our hotel's location, food quality, and children's pool facilities. We apologize for the inconvenience caused by the water leak in front of the bathroom door, which may be caused by the air conditioner. We have forwarded this feedback to our maintenance team for immediate repair to make your stay more comfortable. We look forward to welcoming you back again in the future. Best regards, Management
See original
K***a
Transit
5.4
/10
Reviewed 11 week(s) ago
I booked a deluxe non-smoking room, but was given a smoking room. The food was lacking.
See original
1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Ke*a, Thank you for staying with us and sharing your honest review. We apologize for the inconvenience caused by being offered a smoking room when you booked a non-smoking room, as well as the unsatisfactory quality of the food. We have forwarded your comments to the front desk and food and beverage team for evaluation and improvement, to ensure that your next stay meets your expectations. We hope that you will return for better service on your next visit. Best regards, Management
See original
P***i
Staycation
10.0
/10
Reviewed 11 week(s) ago
I was so happy to be able to celebrate my child's birthday by staying at Grand Jatra. The room mirror was decorated with birthday greetings and we were given free dessert. The room was clean and comfortable, very baby friendly. Thank you to the staff, Ms. Vanessa, who provided the service we requested. Always be successful at Grand Jatra.
Read More
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear P*i, Thank you very much for your wonderful review score and compliments. We are so glad that you and your family enjoyed your little one's birthday celebration at Grand Jatra and were impressed with our clean, comfortable and child-friendly rooms. We would like to express our gratitude to Vanessa for your excellent service. We look forward to welcoming you and your family back for another enjoyable stay in the future. Best regards, Management
See original
S***a
Business
8.8
/10
Reviewed 11 week(s) ago
It is a choice of place to stay if you are on a business trip to Pekanbaru City, surrounded by food places, next to a shopping center even though it is an old hotel... hopefully there will be improvements.
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear S*a, thank you for staying with us and leaving us a positive review with a high rating of 8.8. Located near shopping malls and restaurants, our hotel is ideally located for business travelers, and we are delighted that you chose us. We appreciate your valuable feedback on how we can improve the hotel, and we will continue to make improvements to ensure your next stay is even more comfortable and satisfying. We look forward to welcoming you back. Thank you, Management
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Number of reviews per page
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Overall Ratings & Reviews Grand Jatra Hotel Pekanbaru
Traveloka (4,871)
8.3
Very Good
From 4,871 reviews
Provided by travellers on
Cleanliness
8.3
Room Comfort
8.3
Meal
8.2
Location
8.6
Service and Facilites
8.3
People often mention about Grand Jatra Hotel Pekanbaru
All
Distance to City Center (72)
Staff Friendliness (71)
Bedroom (69)
Room Space (68)
Ambiance (63)
Taste (61)
Variety (59)
Hotel Area (53)
Bathroom (51)
Family Friendly (50)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews Grand Jatra Hotel Pekanbaru
Number of reviews per page
20
40
Customer reviews
RH
Rizki H. Y.
Leisure
10.0
/10
Reviewed 17 hour(s) ago
Overall, it was comfortable. The only downside was that the bathroom sink was clogged, slowing the water flow. In room 606, it was a bit lacking.
See original
Find this review helpful?
Accommodation's Reply
31 Oct 2025
Dear S*e, Thank you very much for your excellent rating and positive review. We are very pleased to hear that you were satisfied with our staff's assistance when you needed to extend your stay. We look forward to welcoming you back again for an equally wonderful stay. Best regards, Management
See original
ZA
ZAKHARIA A.
Business
6.1
/10
Reviewed 3 day(s) ago
My first time at this 5-star hotel, the shower flooded, there were no hand towels, and tea bags and other items weren't replenished daily. Basically, it wasn't well maintained. But maybe my expectations were too high. I was given a compliment of some cookies, but the staff who brought them said, "Please accept them, sir. Please improve, okay? We were there for 4 days, but there was a lot of less than satisfactory service. Even when we wanted to check in, when we were picking up our luggage, we asked who the drinks were for, and they said they were for VIP guests. Then we asked, "So, we're not VIP guests? How do we become VIP guests?" They just smiled.
Read More
See original
Find this review helpful?
Accommodation's Reply
31 Oct 2025
Dear Ms. Zakaria A., Thank you for your stay and your honest review. We apologize for any inconvenience you experienced, including the condition of the bathroom, the availability of hand towels and the added tea bags, as well as the unsatisfactory service experience. We have forwarded your comments to our housekeeping and front desk teams for immediate evaluation and improvement. This ensures that our service standards are more consistent and that our guests' experience meets the expectations of a 5-star hotel. We sincerely apologize for this unpleasant experience and hope that you will give us another opportunity to demonstrate genuine improvements on your next visit. Best regards, Management
See original
Andrew P.
Staycation
8.5
/10
Reviewed 4 day(s) ago
Thank God. Satisfied, comfortable, delicious breakfast
See original
1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Mr. Andrew P., Thank you for choosing to stay with us and giving us an 8.5 rating and review. We are delighted to hear that you were satisfied and comfortable throughout your stay and enjoyed our breakfast. We look forward to welcoming you back again in the future. Best regards, Management
See original
Ej
Erik j. s. t.
5.4
/10
Reviewed 5 day(s) ago
The reception staff ignored the guests who took a long time to check out and then informed them.
See original
Find this review helpful?
Accommodation's Reply
31 Oct 2025
Dear Mr. Erik J. S. T.,
We sincerely apologize for the experience Bapak had at check-out. We regret that the reception staff did not promptly assist and caused inconvenience during the process.
Your feedback has been shared with our front office team to ensure immediate improvement and to prevent similar situations in the future. We hope to have the opportunity to welcome Bapak again and provide a much better experience.
Warm regards,
Management
D***y
9.7
/10
Reviewed 2 week(s) ago
everything is okay but the food is not that good hrheh
See original
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Accommodation's Reply
31 Oct 2025
Dear D*y, Thank you for your stay and your honest review of 9.7. We are pleased to hear that you were satisfied with your overall experience, but we apologize if the food did not meet your expectations. We will pass on your comments to the Food & Beverage team to evaluate and improve the quality of our menu, ensuring that your next experience is even more satisfying. Best regards, Management
See original
RC
Reviana C.
Business
9.1
/10
Reviewed 2 week(s) ago
Overall, the hotel is interesting to visit
Friendly staff, if there is an urgent need, the staff responds quickly
Thank you Grand Jatra
See original
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Accommodation's Reply
31 Oct 2025
Dear Ms. Reviana C., Thank you for choosing to stay with us and for rating us 9.1 and positive review. We are very pleased that you were satisfied with our staff's friendliness and prompt response to your needs during your stay. We look forward to welcoming you back again for an equally wonderful stay in the future. Best regards, Management
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R***a
10.0
/10
Reviewed 3 week(s) ago
Thank you very much... Always improve your service to every customer...
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Accommodation's Reply
31 Oct 2025
Dear R*a, Thank you very much for your satisfaction rating and positive review. We are very glad that you are satisfied with our service and your comments are the driving force behind us to improve the quality of our service for all our guests. We sincerely hope to welcome you back again for an equally impressive stay experience in the future. Best regards, Management
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SL
Siti L.
Leisure
10.0
/10
Reviewed 3 week(s) ago
Friendly hotel staff.. Very helpful.. Comfortable and clean rooms.
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Accommodation's Reply
31 Oct 2025
Dear Ms. Siti L., Thank you very much for your positive rating and review. We are very glad that you were satisfied with the friendliness and helpfulness of our staff, as well as the comfort and cleanliness of our room during your stay. We look forward to welcoming you back again for a similarly memorable stay in the future. Best regards, Management
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ADE N.
Staycation
10.0
/10
Reviewed 3 week(s) ago
It's definitely recommended...it would be a shame if you go to Pekanbaru and don't stay here.
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Accommodation's Reply
31 Oct 2025
Dear Mr. Ade N., Thank you very much for your positive rating and review. We are very pleased that you were satisfied and would highly recommend our hotel as your ideal place to stay in Pekanbaru. We hope to welcome you back again in the near future. Best regards, Management
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AS
ADI S.
10.0
/10
Reviewed 4 week(s) ago
Staying at the Grand Jatra Hotel Pekanbaru feels like finding the perfect combination of modern comfort and local hospitality. Its strategic location, directly connected to the Pekanbaru Mall, means no hassle if you're shopping or simply looking for a change of pace.
The spacious rooms boast clean designs, soft beds, and complete amenities, ensuring a perfect rest after a long day of activities. The outdoor pool on the top floor is a favorite spot, especially in the evening when you can enjoy the city views from above.
Breakfast at the restaurant is equally appealing. The menu offers a wide variety, from local Riau specialties to international dishes, served warmly. The friendly and responsive staff always make guests feel appreciated.
The Grand Jatra Hotel Pekanbaru is more than just a place to stay; it's a short experience of premium comfort in the heart of the city. Perfect for both business trips and family vacations.
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Accommodation's Reply
31 Oct 2025
Dear Adi S., thank you so much for your perfect rating and detailed, positive review. We're delighted to hear you enjoyed your stay at Grand Jatra Hotel Pekanbaru, from the comfortable rooms and pool to the rich breakfast menu and the friendly and enthusiastic staff. We look forward to welcoming you back for another memorable and enjoyable stay. Sincerely, Management
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S
Shafiqah
Staycation
9.4
/10
Reviewed 4 week(s) ago
Everything is good, comfortable, breakfast has many delicious choices, friendly staff. The only drawback is the loud and noisy music at night from the room on the 6th floor because the 5th floor is the dining area. Room cleanliness can be improved, suggestions please put plastic garbage in the trash can in the hotel room so it is cleaner and better, and if possible add a prayer mat in the room for Muslims for the future. Overall nice 👌
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Accommodation's Reply
31 Oct 2025
Dear Ms. Shafiqah, Thank you for staying with us and for the detailed 9.4 rating. We are very glad that you were satisfied with our room comfort, our variety of breakfast and our staff friendliness. We also appreciate your helpful comments regarding the cleanliness of our room, the loud music at night, the allocation of plastic bags in the trash cans and the addition of prayer mats for Muslim guests. We will forward this feedback to the relevant team to evaluate and improve our services to make your next stay even more comfortable. We sincerely hope to welcome you back again in the future. Sincerely, Management
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B***u
Business
9.7
/10
Reviewed 5 week(s) ago
Friendly hotel staff, central location, spacious and clean rooms.
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Accommodation's Reply
31 Oct 2025
Dear Boo, Thank you for choosing to stay with us and giving us a 9.7 rating with positive reviews. We are very pleased that you were satisfied with the friendliness of our staff, the convenient location in the city center, and the comfort and cleanliness of our room. We look forward to welcoming you back again in the future. Best regards, Management
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M***d
Staycation
10.0
/10
Reviewed 5 week(s) ago
Excellent, clean hotel, excellent service. Breakfast offers a variety of local and international menus.
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Accommodation's Reply
31 Oct 2025
Dear M*d, Thank you very much for your excellent rating and positive review. We are very pleased to hear that you were satisfied with our hotel's cleanliness, service quality, and our wide variety of Thai and international breakfasts. We look forward to welcoming you back again for a pleasant stay in the future. Best regards, Management
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Verified Traveler
Business
8.5
/10
Reviewed 6 week(s) ago
Overall, it's good, clean, comfortable, and the food is delicious. However, the policy of having to wear swimwear while swimming has caused some guests to complain because many guests sometimes don't bring swimwear. There are rental services, but the prices are quite expensive, and some guests are uncomfortable wearing clothes that aren't their own.
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Accommodation's Reply
31 Oct 2025
Dear G*t, Thank you for your stay and the 8.5 rating and helpful comments. We are very glad that you were satisfied with the cleanliness, comfort, and quality of the food. We also appreciate your comments regarding the swimsuit policy at the pool. We will take this into consideration to improve your stay experience, including more flexible rental options. We look forward to welcoming you back in the future. Best regards, Management
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Harris M.
7.4
/10
Reviewed 6 week(s) ago
I've stayed with my family at Jatra Buka once or twice, but often. This was the first time I've been treated badly by the pool staff, who kicked me out for wearing a swimsuit. I usually wear a swimsuit when swimming at Jatra and have never had a problem with it.
I'm deeply disappointed by this kind of treatment.
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Accommodation's Reply
31 Oct 2025
Dear Mr. Harris M., Thank you for your stay and your honest review. We apologize for the inconvenience you experienced with the pool service. We are sorry that the service you felt was inconsistent with your past experience, and we understand your disappointment. We have forwarded your comments to the pool team and management for prompt assessment. This is to ensure that this does not happen again in the future, and all guests feel valued and comfortable. We hope that you will give us another chance to improve our service on your next visit. Best regards, Management
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J***I
Business
8.2
/10
Reviewed 9 week(s) ago
It's convenient, easy to use, close to the mosque, the MP mall, and close to food stalls. The downside is that in the middle of the night, the sound of disco music (probably) can still be heard in the room.
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Accommodation's Reply
31 Oct 2025
Dear Mr. J*I, Thank you for your stay and your 8.2 rating as well as your constructive comments. We are very pleased to hear that you were satisfied with the hotel's convenient location, convenient facilities and easy access to various places. We apologize for the noise disturbance from the music in your room at night. We will share your comments with the relevant team to evaluate so that your next stay will be smoother and more comfortable. We sincerely hope to welcome you back again. Best regards, Management
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wulan t.
Staycation
8.7
/10
Reviewed 10 week(s) ago
The location is okay.
My room had a leak in front of the bathroom door, probably from the AC.
The food is delicious. The pool is also fun for kids.
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Accommodation's Reply
31 Oct 2025
Dear Wulan T., Thank you for choosing to stay with us and giving us a positive review with a rating of 8.7. We are very pleased to hear that you were satisfied with our hotel's location, food quality, and children's pool facilities. We apologize for the inconvenience caused by the water leak in front of the bathroom door, which may be caused by the air conditioner. We have forwarded this feedback to our maintenance team for immediate repair to make your stay more comfortable. We look forward to welcoming you back again in the future. Best regards, Management
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K***a
Transit
5.4
/10
Reviewed 11 week(s) ago
I booked a deluxe non-smoking room, but was given a smoking room. The food was lacking.
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Ke*a, Thank you for staying with us and sharing your honest review. We apologize for the inconvenience caused by being offered a smoking room when you booked a non-smoking room, as well as the unsatisfactory quality of the food. We have forwarded your comments to the front desk and food and beverage team for evaluation and improvement, to ensure that your next stay meets your expectations. We hope that you will return for better service on your next visit. Best regards, Management
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P***i
Staycation
10.0
/10
Reviewed 11 week(s) ago
I was so happy to be able to celebrate my child's birthday by staying at Grand Jatra. The room mirror was decorated with birthday greetings and we were given free dessert. The room was clean and comfortable, very baby friendly. Thank you to the staff, Ms. Vanessa, who provided the service we requested. Always be successful at Grand Jatra.
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Accommodation's Reply
31 Oct 2025
Dear P*i, Thank you very much for your wonderful review score and compliments. We are so glad that you and your family enjoyed your little one's birthday celebration at Grand Jatra and were impressed with our clean, comfortable and child-friendly rooms. We would like to express our gratitude to Vanessa for your excellent service. We look forward to welcoming you and your family back for another enjoyable stay in the future. Best regards, Management
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S***a
Business
8.8
/10
Reviewed 11 week(s) ago
It is a choice of place to stay if you are on a business trip to Pekanbaru City, surrounded by food places, next to a shopping center even though it is an old hotel... hopefully there will be improvements.
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear S*a, thank you for staying with us and leaving us a positive review with a high rating of 8.8. Located near shopping malls and restaurants, our hotel is ideally located for business travelers, and we are delighted that you chose us. We appreciate your valuable feedback on how we can improve the hotel, and we will continue to make improvements to ensure your next stay is even more comfortable and satisfying. We look forward to welcoming you back. Thank you, Management
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