Amazing customer service from all the ibis team... from receptionist, housekeeping, bellboy, and even the security guys are so very friendly and helpful ! We sure had a pleasant stay while we were there.. Thanks for giving us the best hospitality ! Will definitely want to stay here again !
Nice and clean rooms. But lack of employee so sometime requesting are a bit slow. Restaurant are not 24 hours but location of hotel is very convenient to the mall just opposite the hotel.
Nice place, the security guards, receptionist, housekeeping staff are really helpful. They will clean your room everyday and maintain the cleanliness perfectly. Safe environment and comfortable bed, the furniture are still in the good conditions. So worth it
Had a great stay at Novotel Jakarta Gajah Mada. The General Manager of this hotel sure have gems working under his wings. The hospitality shown from the Front Office (Mr Hero and all his colleagues) to the Concierge (Mr Sudiro and colleagues), Restaurant Manager and his staff is welcoming and made my stay like home. My triplet really do enjoy their stay and the kind, courteous and friendly staffs made their experience worthwhile. Will definitely came back to this hotel when my family visit Jakarta again. Stay there for 8 Days from (23/2 to 3/3). Wish I could extend my stay.
The room was clean and the air conditioning worked perfectly, cool and refreshing. The hotel has an old-school charm, reminding me of classic hotels from the past. Though not modern, it’s well-maintained and comfortable. A good place for a simple, nostalgic stay. Everything felt neat, quiet, and pleasantly familiar.