I was surprised to be chosen as a "guest of the day," it seems like they have a program for that. I was upgraded to an apartment with 1 room. It was so very spacious, clean, and nice. Thank you for making my day special ❤️
Very nice hotel and located next to a big mall. Easily accessible from the airport, it takes about 40 minutes to get to the hotel from the airport. Loved the food at the restaurant.
Had a great time. Staff were all amazing! Love that they no longer give complementary mineral water to support government’s act of reducing the use of plastic and instead providing a water refill stations in the hallway. Awesome!
The staff were incredibly friendly and helpful. The room was spacious, clean, dan well-equipped with everything I needed. The location was perfect; close to restaurants, yet quiet enough for a good night’s sleep.
Excellent service!!! The waiter and server at breakfast all were very nice, especially Mr. Anang. He was very friendly and helpful! It was a wonderful experience. 👍
Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.
The room is very clean and tidy. They have kitchen tools, plates, mugs, and spoons. You don't need to buy mineral water because they provide a dispenser. If you need something, under this apartment is a mall. So, you don't need to worry. Well, I satisfied with the facilities. Thank you very much
The owner is responsive, the room is clean and comfortable, the view is good, the deposit is returned on time, the kitchen interior is very complete, it would be more perfect if there was wifi... thank you Mr. Piter
This will be my go to hotel if I’m going to Surabaya. The room is very spacious, feels like home. Also, the bathroom is nice and quite big. The attention to small details to make every guest feel comfortable is very nice.
I stayed for one night during my business trip to Surabaya and the hotel was nice, the staff was so friendly, the room was amazing and clean, and I had the best breakfast and the best service from their staff. This hotel is very recommended.