Our guest had pleasant service from the staff there, and the location is strategic for our activities.

What a wonderful experience at this hotel. We especially attended our son, Muhammad Rizal, S.Bns.'s graduation at The Westin Hotel. Access between hotels was very simple. Thank you, Fahtar.

A truly unforgettable birthday surprise and extra service from all the condiments.. I admit it was really 🌟🌟🌟🌟🌟

The best place to stay when you're in Surabaya. Love the breakfast food varieties.

Easy check-in, the hospitality of the staff from security, bell boy, and front desk was great as usual. Not my first time and not going to be my last. Thanks, will be back again.

I stayed two nights at this hotel, my experience was good starting from security, FO, FB, and HK all the staff were very friendly.. And I lost my parking ticket, entering the area was also very helped by the FO and security.. Thank you all..

I had a wonderful stay at this hotel. The room was comfortable, the service was great, and the overall atmosphere made me feel relaxed. It was a pleasant experience, and I would definitely love to stay here again.

The staff are friendly and helpful. The parking lot is spacious, and there's a free EV charging station. Thank you.

The hotel staff were very friendly, from check-in to check-out, and the room service was responsive when needed. The breakfast menu was good and authentic. I would stay again if I were in Surabaya.

The service at this hotel is consistently top-notch, with the staff always friendly and helpful, including allowing a late check-out because the kids were just in bed. Shangri-La Surabaya is truly the best.

The staycation here is very comfortable and clean, next time I will be here again.

They treated you as a king, very nice welcome from the staff, and they took very nice action when I got an issue. Good job and maintain your hospitality.

It's a nice hotel with friendly and helpful staff, especially the staff in the restaurant at the traditional food corner named Bu Mamik who is very dedicated at serving the guests. Thanks!

The location is very strategic, close to the bus stop, church, and mall. The staff is friendly. Every time I visit Surabaya, I always want to stay here.

The staff was friendly and the room was as requested. We've never regretted a staycation at Wyndham.

Fun and engaging. The food is delicious, both from the restaurant and room service. Cleanliness is ⭐⭐⭐⭐⭐. Close to Pakuwon Mall.

I highly recommend this hotel. I felt helped throughout my stay by the friendly staff, who were prompt when asked for assistance. The room was comfortable and the staff were friendly. ⭐⭐⭐⭐⭐