I arrived at the hotel at 10 PM, already very tired. After completing the check-in process, I went to my room but couldn’t open the door. I had to return to the front desk and needed staff assistance to finally get in. The explanation given was a system issue, but since one of the two rooms could be opened and the other couldn't, I don't think it was purely a system problem.
Then, after washing up and getting ready to rest, I pulled back the covers and found a very noticeable stain on the bed sheet. I was too exhausted to ask the hotel to change it at that point.
When I mentioned these issues during check-out in the morning, the front desk didn’t seem very professional and showed no reaction at all. The hotel’s design and décor are quite nice, but the attention to detail really needs improvement.