Novotel Semarang

Hotels
Preferred Partner Plus
Finding rooms for you...
8.3
/10
Very Good
3,089 reviews

What Guests Say About Their Stay

Distance To City Center (118)
Staff Friendliness (103)
Room Space (103)
Bedroom (97)

Agus L.

10.0
/ 10
Friendly and helpful staff, comfortable atmosphere suitable for staying with family or business trips, strategic location in the city center near tourist areas, shopping, and good access to public transportation.
See original

Mohammad R.

9.7
/ 10
I came early to the hotel, yet the receptionist greeted me and prepared a room immediately. It was 2 hours before the check in time and my room is ready, excellent service! The room was spacious, Wi-Fi was good throughout the hotel, the gym was well equipped with staff ready to bring you a towel before training. The food was good and tasty. Overall, great experience and will stay here again when I visit Semarang next time.

Probo W.

10.0
/ 10
It was a great stay here, nice hotel, friendly staff, spacious and clean rooms, and the food tasted really good.
See original

Alvin K.

10.0
/ 10
Staying at Novotel Semarang during my business trip to Semarang. It's a very pleasant stay in Novotel. The staff start from the security guard, bellboy, front desk, room service, restaurant, and gym staff are all very polite.

Deni K.

9.4
/ 10
The room is spacious, comfortable and clean. The location is very strategic, the staff is friendly. Thank you for the service.
See original
In the Area
See Map
Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia, Semarang Tengah, Semarang, Jawa Tengah, Indonesia, 50132

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Highlights at This Property
Read More
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at Novotel Semarang is a good choice when you are visiting Sekayu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Novotel Semarang

Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia, Semarang Tengah, Semarang, Jawa Tengah, Indonesia, 50132
Discover More Places
Others Novotel Semarang
Others 2 Novotel Semarang

Discover More About Novotel Semarang

The Charm of Novotel Semarang

For Australian travellers seeking a comfortable and convenient base in the heart of Central Java, Indonesia, Novotel Semarang stands out as an excellent choice. Located in the vibrant city of Semarang, this hotel offers a blend of modern amenities and warm Indonesian hospitality, making it an ideal destination for both business and leisure trips. Whether you're exploring the rich cultural heritage of the region or simply looking for a relaxing getaway, Novotel Semarang provides a welcoming atmosphere and a host of facilities designed to enhance your stay. Rates at Novotel Semarang start from {price} per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Novotel Semarang

Novotel Semarang is strategically situated in the bustling city of Semarang, Jawa Tengah. Specifically, it is located at {localAddressString}. This prime location places it within easy reach of key business districts and popular tourist attractions. For those arriving by air, the hotel is a manageable distance from Ahmad Yani International Airport (SRG), offering convenient access to and from your flight. While Semarang doesn't have a direct train or tram network like some Australian cities, the hotel's proximity to major roads ensures that getting around is straightforward. The surrounding area is a dynamic mix of commercial activity and local life, offering a glimpse into the authentic Semarang experience. It's close to vibrant local markets and offers a good starting point for exploring the city's historical sites and modern developments.

Guest Facilities and Services at Novotel Semarang

Guest facilities at Novotel Semarang are designed to cater to the needs of all travellers, ensuring a comfortable and hassle-free experience. Australian travellers will appreciate the availability of excellent breakfast options, including a variety of local and international dishes, alongside quality coffee to kickstart your day. The hotel provides reliable free Wi-Fi throughout the property, keeping you connected during your stay. A helpful 24-hour front desk is always on hand to assist with any queries or requests, offering a sense of security and convenience. For those looking to maintain their fitness routine, a well-equipped fitness centre is available. Secure luggage storage is also provided, allowing you to explore the city freely before check-in or after check-out.

Room Information and Stay Experience at Novotel Semarang

Novotel Semarang offers a range of well-appointed rooms designed for comfort and relaxation. The Room types of Novotel Semarang provide a variety of options to suit different preferences and travel needs. Each room is meticulously maintained, ensuring a clean and inviting environment. Guests can expect modern climate control systems, allowing you to set the perfect temperature for a restful sleep, a crucial element for any traveller, especially those accustomed to Australia's diverse climates. The beds are comfortable, promising a good night's rest after a day of exploration. Bathrooms are clean and functional, equipped with essential amenities for your convenience.

Recommended Nearby Dining and Cafes around Novotel Semarang

Semarang boasts a rich culinary scene, and Novotel Semarang is perfectly positioned to let you explore it. Within easy reach of the hotel, you'll find a plethora of dining options, from local eateries serving authentic Indonesian cuisine to charming cafes offering a relaxed atmosphere. The city is known for its delicious street food and traditional dishes, providing a true taste of Central Java. For those who enjoy a good brunch or a quality cup of coffee, the surrounding neighbourhoods offer numerous cafes that rival those found in Australian cities. Exploring the local food markets is also a must-do, offering a vibrant sensory experience and a chance to sample fresh, local produce and snacks.

Popular Attractions and Activities near Novotel Semarang

Semarang is a city steeped in history and culture, offering a variety of attractions for visitors. Within easy reach of Novotel Semarang, you can explore:

  • Kota Lama Semarang (Old Town):

    Wander through the beautifully preserved colonial-era buildings and soak in the historical atmosphere.
  • Sam Poo Kong Temple:

    Visit this significant Chinese temple, a testament to the multicultural heritage of Semarang.
  • Lawang Sewu:

    Explore this iconic historical landmark, a former Dutch colonial administrative building with a fascinating past.
  • Taman Mini Maerokoco:

    Discover a miniature park showcasing the diverse cultures and architecture of Indonesia.
  • Masjid Agung Jawa Tengah (Grand Mosque of Central Java):

    Admire the stunning architecture of this prominent religious site.
If you are looking for other activities around Novotel Semarang, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Novotel Semarang from the Airport

Getting to Novotel Semarang from Ahmad Yani International Airport (SRG) is straightforward, with several convenient options available. The airport transfer service of Novotel Semarang is easily accessible. Here's how to get to Novotel Semarang:

  • Airport Shuttle Buses:

    Look for official airport shuttle bus services that operate routes connecting the airport to various parts of the city.
  • Public Metered Taxis:

    Metered taxis are readily available at the airport's designated taxi stands. Ensure the meter is used for a fair fare.
  • Rideshare Services:

    You can also opt for a rideshare service, which can be booked via a mobile app for a convenient door-to-door journey.
For a seamless journey, consider pre-booking an Airport transfer service.

Summary of Why You Should Choose Novotel Semarang

Novotel Semarang offers a compelling combination of location, comfort, and excellent service, making it a top choice for Australian travellers visiting Central Java.

  • Prime Location:

    Conveniently situated to explore Semarang's cultural and business hubs.
  • Comfortable Accommodation:

    Well-appointed rooms with modern amenities and climate control ensure a restful stay.
  • Friendly Service:

    A dedicated team is ready to assist you, providing a welcoming and helpful environment.
  • Excellent Facilities:

    Enjoy great dining options, reliable Wi-Fi, and a fitness centre to enhance your experience.
To ensure you get the best experience, it's always a good idea to Check room availability at Novotel Semarang. Book Novotel Semarang today and make your trip to Central Java unforgettable.

For your travel needs, you can also Book budget hotels in Jawa Tengah and Easily book domestic and international flights at low prices.

All facilities in Novotel Semarang

Others Novotel Semarang
Others

Hotel Services

  • Express check-in
  • Express check-out
  • 24-hour Receptionist

Transportation

  • Valet parking
  • Airport transfer

Public Facilities

  • Parking
  • WiFi in public area

Kids and Pets

  • Babysitting

Things to Do

  • Outdoor pool

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in Novotel Semarang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Novotel Semarang
8
Another facilities in Novotel Semarang
Express check-in, Express check-out, 24-hour Receptionist, Valet parking, Airport transfer

Frequently asked questions about Novotel Semarang

What are available facilities at Novotel Semarang?
There are top facilites at Novotel Semarang such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Novotel Semarang?
The standard check-in time at Novotel Semarang is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Novotel Semarang?
Novotel Semarang has a 4.0-star rating.
How many floors does Novotel Semarang have?
Novotel Semarang has 8.
Does Novotel Semarang have parking?
Yes, Novotel Semarang does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.
See All

Novotel Semarang reviews and ratings

Overall Ratings & Reviews Novotel Semarang

Traveloka (2,925)
Other sources (164)
8.4
Very Good
From 2,925 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.8

Service and Facilites

8.5

People often mention about Novotel Semarang
All
Distance to City Center (61)
Staff Friendliness (59)
Room Space (58)
Surroundings (54)
Bedroom (51)
Bathroom (51)
Accessibility (45)
Hotel Area (45)
Ambiance (42)
Variety (39)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Novotel Semarang

Number of reviews per page
20
40
Customer reviews
Yohanes
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel is nice, located on a main road in Semarang. The rooms are cozy, and there's a mall right in front of the hotel.
Translated by Google Icon
See original
2 people find it helpful
Profile Picture
Welly
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
If you go to Semarang, stay again at Novotel Semarang.
Translated by Google Icon
See original
Find this review helpful?
i***e
icon-origin-TRAVELOKA
6.2
/10
Reviewed 9 week(s) ago
I stayed with my wife and three children. I had requested a non-smoking room on the app, but instead, I was given a smoking room on a smoking-free floor. It was uncomfortable seeing the children sleeping in a room that smelled of cigarettes.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for choosing Novotel Semarang as your accommodation during your stay in Semarang. First, we apologize for the inconvenience you experienced regarding the incorrect room selection. We greatly appreciate your feedback, which helps us further improve the quality of our services and facilities. Thank you again for your willingness to provide feedback, and we hope to have the opportunity to welcome you back with even better service in the near future. We wish you good health. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
o***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
A comfortable hotel, returning to the Novotel Semarang after 15 years. I think the standard has dropped significantly, perhaps because it's quite old. The sofa in the room smells musty, the sheets, and the towels aren't as white as they used to be. The tea, coffee, and sugar are unhygienic. I happened to get sugar that was quite wet and mixed with coffee. The water comes from a refill, and the water cooker is broken. Maybe the hotel wants to save money, but for me, it's quite annoying, because we don't know who used the room before me. Come on, you're a 4-star hotel, but you're inferior to 2- and 3-star hotels in terms of hygiene and cleanliness.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience at Novotel Semarang. I sincerely apologize that your experience did not meet your expectations. We deeply regret this. Your feedback is very important to us as we strive to continuously improve our services and all aspects of our experience. We have investigated the matter with the relevant teams and discussed with department heads the possibility of conducting periodic refresher training. We hope this assures you that we are taking appropriate and serious action to address this issue and prevent it from recurring in the future. We look forward to the opportunity to serve you better in the near future. Sincerely, Adrian H. Utomo, General Manager
Translated by Google Icon
See original
Gigih A. W.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
Nice hotel. In the city center, close to malls and tourist attractions.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 May 2026
Dear Mr. Kikih A.W., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Gigih A. W.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
A hotel in the city center, close to major malls, Tugu Muda, and Lawang Sewu. Great service, but limited parking.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 May 2026
Dear Mr. Kikih A.W., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Fonaliza
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
It was very nice to stay in Novotel
1 people find it helpful
Accommodation's Reply
07 May 2026
Dear Ms. Fonaliza, Thank you for your perfect rating for Novotel Semarang. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back in the near future. Wishing you have a good day! Best Regards, Adrian H. Utomo Cluster General Manager Novotel Semarang
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The staff was friendly and very helpful. Check-in was quick and easy. The food selection was good. Very close to Paragon Mall, just a short walk across the street, and Lawang Sewu is also nearby. The swimming pool is open until late at night. If I go back to Semarang, I'll definitely stay at the Novotel Semarang.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
30 Apr 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Novotel Semarang. We are delighted to receive such detailed and positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
S***H
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Very strategic location in the city center, close to malls and culinary places.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you for your wonderful review of Novotel Semarang. We hope your stay at the hotel met your expectations. We are committed to further improving our services. I am sure this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang
Translated by Google Icon
See original
Arief P.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Very strategic location in the city center, close to city government agencies and malls.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Apr 2026
Dear Mr. Arief P, Thank you for your positive review of Novotel Semarang. We hope your stay met your expectations. We are committed to further improving our services. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels.
Translated by Google Icon
See original
Hellyno R. P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
In April 2026, I have stayed here several times... Very good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Apr 2026
Dear Mr. Hellino R.P., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
H***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Clean rooms, varied food choices.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Apr 2026
Dear Valued Guest, Thank you for your excellent review of Novotel Semarang. We hope your stay at the hotel met your expectations. We are committed to further improving our services. I am sure this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang
Translated by Google Icon
See original
Agus L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Friendly and helpful staff, comfortable atmosphere suitable for staying with family or business trips, strategic location in the city center near tourist areas, shopping, and good access to public transportation.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear Mr. Agus L, Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Very comfortable. Recommended!!!!
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
H***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
The room is comfortable, the staff is responsive and kind
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
I***G
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 23 week(s) ago
Overall, I was satisfied with my stay here, according to Novotel standards. The only downside for me was the bathroom: the bathtub, curtain, and powerful shower combined to create a muddy mess. Furthermore, there was no drain/ditch for the water to drain. The only way to do this was to call housekeeping. Better yet, remove the bathtub and replace it with a pure shower, like most hotels nowadays. Otherwise, it was a pleasant experience. Bravo, Novotel Semarang.
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
03 Mar 2026
Dear Mr. Heinje Marantika, Thank you for your positive review of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Both location and service are good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The breakfast was delicious, the front office staff in the lobby were very friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
The room is dark and old with a dark wooden floor that creaked at certain places when you stepped on them. The room probably needs a bit of touch-up but is very spacious with a lovely view of Paragon mall. Very pretty at night. The beds are big and comfy. The bathroom is spacious with a shower over the bathtub. The shower screen needs to be replaced. It is all brown and moldy looking. The cupboard is spacious but needs a light installed in it. We couldn't see much in it, like a cave 😅 The housekeeping staff are friendly and prompt. The bell boy, Rizky, is very helpful. He's friendly and always has a smile. The security staff as well, friendly and helpful. The breakfast buffet is good. Plenty of choices. The staff doesn't interact much but is helpful, especially the 2 staff at the egg stations. They are so kind to make me something due to my dietary requirements. The chef, chef Wahidin, was very kind and helpful. Thank you chef. The location is good, nearby (at the front of the hotel, slightly to the right) a foot bridge to cross over to the Paragon mall. We enjoyed our stay and will stay again if we come to Semarang again. Thank you for your hospitality.
Read More
2 people find it helpful
Accommodation's Reply
24 Mar 2026
Dear Respected Guest, We appreciate you took the time to share your positive experience with us. We greatly appreciate you chose to place your confidence in us, and for your kind words relating to your recent stay and your loyalty to our brands. We are thrilled you felt that our team has kept all in great condition. The loyalty and passion they have to keep our hotel in top condition is the real secret to our success and we are truly grateful. All of us are looking forward on welcoming you back at the soonest. Best Regards, Adrian H. Utomo Cluster General Manager
T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The sound from the next room, especially next to room 401, was that someone was using the bathroom.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for your feedback. Your comments are extremely important to us as we strive for continuous improvement in all areas. We will share your message with all our staff to further enhance the quality of our service. Thank you again for taking the time to share your experience. We hope you will return to Novotel Semarang and have an even better experience. Thank you. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels Group
Translated by Google Icon
See original
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Novotel Semarang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Novotel Semarang

Traveloka (2,925)
Other sources (164)
8.4
Very Good
From 2,925 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.8

Service and Facilites

8.5

People often mention about Novotel Semarang
All
Distance to City Center (61)
Staff Friendliness (59)
Room Space (58)
Surroundings (54)
Bedroom (51)
Bathroom (51)
Accessibility (45)
Hotel Area (45)
Ambiance (42)
Variety (39)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Novotel Semarang

Number of reviews per page
20
40
Customer reviews
Yohanes
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel is nice, located on a main road in Semarang. The rooms are cozy, and there's a mall right in front of the hotel.
Translated by Google Icon
See original
2 people find it helpful
Profile Picture
Welly
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
If you go to Semarang, stay again at Novotel Semarang.
Translated by Google Icon
See original
Find this review helpful?
i***e
icon-origin-TRAVELOKA
6.2
/10
Reviewed 9 week(s) ago
I stayed with my wife and three children. I had requested a non-smoking room on the app, but instead, I was given a smoking room on a smoking-free floor. It was uncomfortable seeing the children sleeping in a room that smelled of cigarettes.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for choosing Novotel Semarang as your accommodation during your stay in Semarang. First, we apologize for the inconvenience you experienced regarding the incorrect room selection. We greatly appreciate your feedback, which helps us further improve the quality of our services and facilities. Thank you again for your willingness to provide feedback, and we hope to have the opportunity to welcome you back with even better service in the near future. We wish you good health. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
o***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
A comfortable hotel, returning to the Novotel Semarang after 15 years. I think the standard has dropped significantly, perhaps because it's quite old. The sofa in the room smells musty, the sheets, and the towels aren't as white as they used to be. The tea, coffee, and sugar are unhygienic. I happened to get sugar that was quite wet and mixed with coffee. The water comes from a refill, and the water cooker is broken. Maybe the hotel wants to save money, but for me, it's quite annoying, because we don't know who used the room before me. Come on, you're a 4-star hotel, but you're inferior to 2- and 3-star hotels in terms of hygiene and cleanliness.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience at Novotel Semarang. I sincerely apologize that your experience did not meet your expectations. We deeply regret this. Your feedback is very important to us as we strive to continuously improve our services and all aspects of our experience. We have investigated the matter with the relevant teams and discussed with department heads the possibility of conducting periodic refresher training. We hope this assures you that we are taking appropriate and serious action to address this issue and prevent it from recurring in the future. We look forward to the opportunity to serve you better in the near future. Sincerely, Adrian H. Utomo, General Manager
Translated by Google Icon
See original
Gigih A. W.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
Nice hotel. In the city center, close to malls and tourist attractions.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 May 2026
Dear Mr. Kikih A.W., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Gigih A. W.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
A hotel in the city center, close to major malls, Tugu Muda, and Lawang Sewu. Great service, but limited parking.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 May 2026
Dear Mr. Kikih A.W., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Fonaliza
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
It was very nice to stay in Novotel
1 people find it helpful
Accommodation's Reply
07 May 2026
Dear Ms. Fonaliza, Thank you for your perfect rating for Novotel Semarang. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back in the near future. Wishing you have a good day! Best Regards, Adrian H. Utomo Cluster General Manager Novotel Semarang
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The staff was friendly and very helpful. Check-in was quick and easy. The food selection was good. Very close to Paragon Mall, just a short walk across the street, and Lawang Sewu is also nearby. The swimming pool is open until late at night. If I go back to Semarang, I'll definitely stay at the Novotel Semarang.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
30 Apr 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Novotel Semarang. We are delighted to receive such detailed and positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
S***H
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Very strategic location in the city center, close to malls and culinary places.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you for your wonderful review of Novotel Semarang. We hope your stay at the hotel met your expectations. We are committed to further improving our services. I am sure this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang
Translated by Google Icon
See original
Arief P.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Very strategic location in the city center, close to city government agencies and malls.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Apr 2026
Dear Mr. Arief P, Thank you for your positive review of Novotel Semarang. We hope your stay met your expectations. We are committed to further improving our services. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels.
Translated by Google Icon
See original
Hellyno R. P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
In April 2026, I have stayed here several times... Very good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Apr 2026
Dear Mr. Hellino R.P., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
H***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Clean rooms, varied food choices.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Apr 2026
Dear Valued Guest, Thank you for your excellent review of Novotel Semarang. We hope your stay at the hotel met your expectations. We are committed to further improving our services. I am sure this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang
Translated by Google Icon
See original
Agus L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Friendly and helpful staff, comfortable atmosphere suitable for staying with family or business trips, strategic location in the city center near tourist areas, shopping, and good access to public transportation.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear Mr. Agus L, Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Very comfortable. Recommended!!!!
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
H***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
The room is comfortable, the staff is responsive and kind
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
I***G
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 23 week(s) ago
Overall, I was satisfied with my stay here, according to Novotel standards. The only downside for me was the bathroom: the bathtub, curtain, and powerful shower combined to create a muddy mess. Furthermore, there was no drain/ditch for the water to drain. The only way to do this was to call housekeeping. Better yet, remove the bathtub and replace it with a pure shower, like most hotels nowadays. Otherwise, it was a pleasant experience. Bravo, Novotel Semarang.
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
03 Mar 2026
Dear Mr. Heinje Marantika, Thank you for your positive review of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Both location and service are good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The breakfast was delicious, the front office staff in the lobby were very friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
The room is dark and old with a dark wooden floor that creaked at certain places when you stepped on them. The room probably needs a bit of touch-up but is very spacious with a lovely view of Paragon mall. Very pretty at night. The beds are big and comfy. The bathroom is spacious with a shower over the bathtub. The shower screen needs to be replaced. It is all brown and moldy looking. The cupboard is spacious but needs a light installed in it. We couldn't see much in it, like a cave 😅 The housekeeping staff are friendly and prompt. The bell boy, Rizky, is very helpful. He's friendly and always has a smile. The security staff as well, friendly and helpful. The breakfast buffet is good. Plenty of choices. The staff doesn't interact much but is helpful, especially the 2 staff at the egg stations. They are so kind to make me something due to my dietary requirements. The chef, chef Wahidin, was very kind and helpful. Thank you chef. The location is good, nearby (at the front of the hotel, slightly to the right) a foot bridge to cross over to the Paragon mall. We enjoyed our stay and will stay again if we come to Semarang again. Thank you for your hospitality.
Read More
2 people find it helpful
Accommodation's Reply
24 Mar 2026
Dear Respected Guest, We appreciate you took the time to share your positive experience with us. We greatly appreciate you chose to place your confidence in us, and for your kind words relating to your recent stay and your loyalty to our brands. We are thrilled you felt that our team has kept all in great condition. The loyalty and passion they have to keep our hotel in top condition is the real secret to our success and we are truly grateful. All of us are looking forward on welcoming you back at the soonest. Best Regards, Adrian H. Utomo Cluster General Manager
T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The sound from the next room, especially next to room 401, was that someone was using the bathroom.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for your feedback. Your comments are extremely important to us as we strive for continuous improvement in all areas. We will share your message with all our staff to further enhance the quality of our service. Thank you again for taking the time to share your experience. We hope you will return to Novotel Semarang and have an even better experience. Thank you. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels Group
Translated by Google Icon
See original
Number of reviews per page
20
40