Novotel Semarang

Hotels
8.3
/10
Very Good
3,069 reviews

What Guests Say About Their Stay

Distance To City Center (109)
Staff Friendliness (97)
Room Space (97)
Bedroom (89)

Agus L.

10.0
/ 10
Friendly and helpful staff, comfortable atmosphere suitable for staying with family or business trips, strategic location in the city center near tourist areas, shopping, and good access to public transportation.
See original

Mohammad R.

9.7
/ 10
I came early to the hotel, yet the receptionist greeted me and prepared a room immediately. It was 2 hours before the check in time and my room is ready, excellent service! The room was spacious, Wi-Fi was good throughout the hotel, the gym was well equipped with staff ready to bring you a towel before training. The food was good and tasty. Overall, great experience and will stay here again when I visit Semarang next time.

Probo W.

10.0
/ 10
It was a great stay here, nice hotel, friendly staff, spacious and clean rooms, and the food tasted really good.
See original

Alvin K.

10.0
/ 10
Staying at Novotel Semarang during my business trip to Semarang. It's a very pleasant stay in Novotel. The staff start from the security guard, bellboy, front desk, room service, restaurant, and gym staff are all very polite.

Deni K.

9.4
/ 10
The room is spacious, comfortable and clean. The location is very strategic, the staff is friendly. Thank you for the service.
See original
In the Area
See Map
Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia, Semarang Tengah, Semarang, Jawa Tengah, Indonesia, 50132

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Novotel Semarang is a good choice when you are visiting Sekayu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Novotel Semarang

Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia, Semarang Tengah, Semarang, Jawa Tengah, Indonesia, 50132
Discover More Places
Others Novotel Semarang
Others 2 Novotel Semarang

Discover More About Novotel Semarang

Discover Novotel Semarang: Your Gateway to Central Java

Welcome to Novotel Semarang, a premier accommodation choice for travellers seeking comfort, convenience, and a touch of local charm in the heart of Jawa Tengah, Indonesia. Whether you're here for business or leisure, Novotel Semarang offers a welcoming atmosphere and a host of amenities designed to make your stay truly memorable. Room rates at Novotel Semarang start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Novotel Semarang Location

Novotel Semarang is strategically situated in the vibrant Simpang Lima area, a bustling district known for its lively atmosphere and central accessibility. Located at Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia, Semarang Tengah, Semarang, Jawa Tengah, Indonesia, 50132, the hotel is approximately a 30-minute drive from Ahmad Yani International Airport (SRG), making it a convenient choice for both domestic and international arrivals. The hotel's prime position places you within easy reach of the city's key business hubs, shopping centres, and cultural attractions, offering a perfect blend of urban excitement and tranquil retreat. The surrounding Simpang Lima area itself is a hub of activity, often featuring local markets and street performers, providing a genuine taste of Semarang's local life.

Novotel Semarang Facilities & Services

Facilities for guests at Novotel Semarang are designed to cater to every need, ensuring a comfortable and enjoyable stay. * Enjoy a refreshing dip in the outdoor swimming pool, perfect for unwinding after a day of exploring. * Maintain your fitness routine at the well-equipped fitness centre, open daily from 6:00 AM to 10:00 PM. * Families will appreciate the dedicated children's pool, offering a safe and fun environment for younger guests. * Indulge in a relaxing massage or spa treatment at the on-site spa, available from 9:00 AM to 9:00 PM (additional charges apply). * Stay connected with complimentary Wi-Fi available throughout the hotel. * For business travellers, the hotel offers meeting rooms and a business centre. * On-site parking is available for guests, providing secure and convenient access for those travelling by car.

Novotel Semarang Room Types

Discover a range of comfortable and well-appointed accommodations with the diverse room types of Novotel Semarang. Each room is designed to provide a peaceful sanctuary after a busy day. *

Superior Room:

Offering a comfortable stay with modern amenities. Available with either a city view or park view. All rooms are strictly non-smoking. Bathtub available in select rooms. *

Deluxe Room:

A step up in space and comfort, these rooms provide enhanced amenities and a choice of city or park views. All rooms are strictly non-smoking. Bathtub available in select rooms. *

Executive Suite:

For those seeking extra space and luxury, the Executive Suite offers a separate living area and premium amenities. Enjoy stunning city views. All rooms are strictly non-smoking. Bathtub included. *

Family Room:

Designed with families in mind, these spacious rooms offer ample space for everyone to relax. Available with city or park views. All rooms are strictly non-smoking. Bathtub available in select rooms. Please note that Novotel Semarang is a strictly non-smoking property. Pet-friendly accommodations are not available.

Novotel Semarang Dining & Restaurants

Savour a delightful culinary journey at Novotel Semarang, where a variety of dining options await to tantalise your taste buds. *

The Square Restaurant:

The hotel's main dining venue, offering an extensive international buffet for breakfast, lunch, and dinner. Enjoy a wide array of local and international dishes. * Breakfast: 6:00 AM - 10:00 AM (approx. AUD $15 per person) * Lunch: 12:00 PM - 3:00 PM (approx. AUD $20 per person) * Dinner: 6:00 PM - 10:00 PM (approx. AUD $25 per person) *

The Lounge:

A relaxed setting perfect for enjoying light snacks, refreshing beverages, and evening cocktails. * Open daily from 10:00 AM to 11:00 PM. * Snacks and beverages priced from approx. AUD $5.

Novotel Semarang Nearby Attractions and Activities

Explore the vibrant city of Semarang and its surrounding areas with these popular attractions located near Novotel Semarang. *

Sam Poo Kong Temple:

A significant historical and cultural landmark, this Chinese temple complex is a must-visit for its unique architecture and spiritual atmosphere. *

Lawang Sewu:

A majestic colonial-era building, once the headquarters of the Dutch East Indies Railway Company, now a popular tourist spot known for its historical significance and intriguing architecture. *

Kota Lama (Old Town):

Wander through the charming streets of Semarang's historic old town, filled with Dutch colonial buildings, cafes, and art galleries. *

Taman Mini Maerokoco:

An Indonesian miniature park showcasing traditional houses and cultural aspects from various Indonesian provinces. *

Simpang Lima Park:

Located right in front of the hotel, this central park is a popular spot for locals to gather, exercise, and enjoy street food, especially in the evenings. If you are looking for other activities around Novotel Semarang, check out the best deals on Traveloka: Recommended activities in Semarang!

How to Get to Novotel Semarang from the Airport

Navigating your journey to Novotel Semarang is straightforward, with several convenient options available from Ahmad Yani International Airport (SRG). Understanding how to get to Novotel Semarang ensures a smooth start to your trip. *

Hotel Private Transfer:

For ultimate convenience, arrange an airport transfer service of Novotel Semarang directly with the hotel. This service offers a comfortable and hassle-free journey straight to your accommodation. Prices typically range from AUD $25 to AUD $40, depending on the vehicle type. *

Taxi:

Metered taxis are readily available outside the airport terminal. The journey to Novotel Semarang usually takes around 30 minutes and costs approximately AUD $10 to AUD $15. *

Ride-hailing Services:

You can easily book a ride through popular ride-hailing apps. This is often a cost-effective and convenient option, with fares similar to or slightly less than metered taxis. *

Airport Shuttle:

While direct airport shuttle buses to the hotel are not common, you can find public transport options that may require a transfer. It's advisable to check with the hotel for the most up-to-date information on shuttle services. For seamless travel arrangements, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Novotel Semarang

Novotel Semarang stands out as an excellent choice for travellers seeking a comfortable, well-located, and amenity-rich stay in Jawa Tengah. With excellent Room availability at Novotel Semarang, you're sure to find the perfect option for your needs. * **Prime Location:** Situated in the heart of Semarang's vibrant Simpang Lima district, offering easy access to attractions and business areas. * **Comprehensive Facilities:** Enjoy a swimming pool, fitness centre, and dining options that cater to all guests. * **Comfortable Accommodations:** A variety of room types designed for relaxation and convenience. * **Excellent Service:** Friendly and professional staff dedicated to ensuring a pleasant stay. Ready to experience the best of Semarang? Start Booking Novotel Semarang today and make the most of your trip. Book budget hotels in Jawa Tengah and discover great value for your accommodation needs. Planning your journey? Easily book domestic and international flights at low prices to complement your hotel stay.

All facilities in Novotel Semarang

Others Novotel Semarang
Others

Hotel Services

  • Express check-in
  • Express check-out
  • 24-hour Receptionist

Transportation

  • Valet parking
  • Airport transfer

Public Facilities

  • Parking
  • WiFi in public area

Kids and Pets

  • Babysitting

Things to Do

  • Outdoor pool

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in Novotel Semarang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Novotel Semarang
8
Another facilities in Novotel Semarang
Express check-in, Express check-out, 24-hour Receptionist, Valet parking, Airport transfer

Frequently asked questions about Novotel Semarang

What are available facilities at Novotel Semarang?
There are top facilites at Novotel Semarang such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Novotel Semarang?
The standard check-in time at Novotel Semarang is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Novotel Semarang?
Novotel Semarang has a 4.0-star rating.
How many floors does Novotel Semarang have?
Novotel Semarang has 8.
Does Novotel Semarang have parking?
Yes, Novotel Semarang does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.
See All

Novotel Semarang reviews and ratings

Overall Ratings & Reviews Novotel Semarang

Traveloka (2,906)
Other sources (163)
8.4
Very Good
From 2,906 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.8

Service and Facilites

8.5

People often mention about Novotel Semarang
All
Distance to City Center (59)
Staff Friendliness (58)
Room Space (57)
Surroundings (52)
Bedroom (49)
Bathroom (49)
Accessibility (43)
Hotel Area (43)
Ambiance (41)
Variety (39)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Novotel Semarang

Number of reviews per page
20
40
Customer reviews
i***e
icon-origin-TRAVELOKA
6.2
/10
Reviewed 2 week(s) ago
I stayed with my wife and three children. I had requested a non-smoking room on the app, but instead, I was given a smoking room on a smoking-free floor. It was uncomfortable seeing the children sleeping in a room that smelled of cigarettes.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for choosing Novotel Semarang as your accommodation during your stay in Semarang. First, we apologize for the inconvenience you experienced regarding the incorrect room selection. We greatly appreciate your feedback, which helps us further improve the quality of our services and facilities. Thank you again for your willingness to provide feedback, and we hope to have the opportunity to welcome you back with even better service in the near future. We wish you good health. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
o***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
A comfortable hotel, returning to the Novotel Semarang after 15 years. I think the standard has dropped significantly, perhaps because it's quite old. The sofa in the room smells musty, the sheets, and the towels aren't as white as they used to be. The tea, coffee, and sugar are unhygienic. I happened to get sugar that was quite wet and mixed with coffee. The water comes from a refill, and the water cooker is broken. Maybe the hotel wants to save money, but for me, it's quite annoying, because we don't know who used the room before me. Come on, you're a 4-star hotel, but you're inferior to 2- and 3-star hotels in terms of hygiene and cleanliness.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience at Novotel Semarang. I sincerely apologize that your experience did not meet your expectations. We deeply regret this. Your feedback is very important to us as we strive to continuously improve our services and all aspects of our experience. We have investigated the matter with the relevant teams and discussed with department heads the possibility of conducting periodic refresher training. We hope this assures you that we are taking appropriate and serious action to address this issue and prevent it from recurring in the future. We look forward to the opportunity to serve you better in the near future. Sincerely, Adrian H. Utomo, General Manager
Translated by Google Icon
See original
Gigih A. W.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Nice hotel. In the city center, close to malls and tourist attractions.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 May 2026
Dear Mr. Kikih A.W., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Gigih A. W.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
A hotel in the city center, close to major malls, Tugu Muda, and Lawang Sewu. Great service, but limited parking.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 May 2026
Dear Mr. Kikih A.W., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Fonaliza
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
It was very nice to stay in Novotel
1 people find it helpful
Accommodation's Reply
07 May 2026
Dear Ms. Fonaliza, Thank you for your perfect rating for Novotel Semarang. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back in the near future. Wishing you have a good day! Best Regards, Adrian H. Utomo Cluster General Manager Novotel Semarang
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The staff was friendly and very helpful. Check-in was quick and easy. The food selection was good. Very close to Paragon Mall, just a short walk across the street, and Lawang Sewu is also nearby. The swimming pool is open until late at night. If I go back to Semarang, I'll definitely stay at the Novotel Semarang.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
30 Apr 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Novotel Semarang. We are delighted to receive such detailed and positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
S***H
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very strategic location in the city center, close to malls and culinary places.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you for your wonderful review of Novotel Semarang. We hope your stay at the hotel met your expectations. We are committed to further improving our services. I am sure this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang
Translated by Google Icon
See original
Arief P.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Very strategic location in the city center, close to city government agencies and malls.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Apr 2026
Dear Mr. Arief P, Thank you for your positive review of Novotel Semarang. We hope your stay met your expectations. We are committed to further improving our services. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels.
Translated by Google Icon
See original
Hellyno R. P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
In April 2026, I have stayed here several times... Very good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Apr 2026
Dear Mr. Hellino R.P., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
H***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Clean rooms, varied food choices.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Apr 2026
Dear Valued Guest, Thank you for your excellent review of Novotel Semarang. We hope your stay at the hotel met your expectations. We are committed to further improving our services. I am sure this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang
Translated by Google Icon
See original
Agus L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Friendly and helpful staff, comfortable atmosphere suitable for staying with family or business trips, strategic location in the city center near tourist areas, shopping, and good access to public transportation.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear Mr. Agus L, Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Very comfortable. Recommended!!!!
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
H***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
The room is comfortable, the staff is responsive and kind
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
I***G
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
Overall, I was satisfied with my stay here, according to Novotel standards. The only downside for me was the bathroom: the bathtub, curtain, and powerful shower combined to create a muddy mess. Furthermore, there was no drain/ditch for the water to drain. The only way to do this was to call housekeeping. Better yet, remove the bathtub and replace it with a pure shower, like most hotels nowadays. Otherwise, it was a pleasant experience. Bravo, Novotel Semarang.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
03 Mar 2026
Dear Mr. Heinje Marantika, Thank you for your positive review of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Both location and service are good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The breakfast was delicious, the front office staff in the lobby were very friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
The room is dark and old with a dark wooden floor that creaked at certain places when you stepped on them. The room probably needs a bit of touch-up but is very spacious with a lovely view of Paragon mall. Very pretty at night. The beds are big and comfy. The bathroom is spacious with a shower over the bathtub. The shower screen needs to be replaced. It is all brown and moldy looking. The cupboard is spacious but needs a light installed in it. We couldn't see much in it, like a cave 😅 The housekeeping staff are friendly and prompt. The bell boy, Rizky, is very helpful. He's friendly and always has a smile. The security staff as well, friendly and helpful. The breakfast buffet is good. Plenty of choices. The staff doesn't interact much but is helpful, especially the 2 staff at the egg stations. They are so kind to make me something due to my dietary requirements. The chef, chef Wahidin, was very kind and helpful. Thank you chef. The location is good, nearby (at the front of the hotel, slightly to the right) a foot bridge to cross over to the Paragon mall. We enjoyed our stay and will stay again if we come to Semarang again. Thank you for your hospitality.
Read More
2 people find it helpful
Accommodation's Reply
24 Mar 2026
Dear Respected Guest, We appreciate you took the time to share your positive experience with us. We greatly appreciate you chose to place your confidence in us, and for your kind words relating to your recent stay and your loyalty to our brands. We are thrilled you felt that our team has kept all in great condition. The loyalty and passion they have to keep our hotel in top condition is the real secret to our success and we are truly grateful. All of us are looking forward on welcoming you back at the soonest. Best Regards, Adrian H. Utomo Cluster General Manager
T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The sound from the next room, especially next to room 401, was that someone was using the bathroom.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for your feedback. Your comments are extremely important to us as we strive for continuous improvement in all areas. We will share your message with all our staff to further enhance the quality of our service. Thank you again for taking the time to share your experience. We hope you will return to Novotel Semarang and have an even better experience. Thank you. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels Group
Translated by Google Icon
See original
a***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
Service, rooms are all good, not disappointing 👍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for your feedback. Your comments are extremely important to us as we strive for continuous improvement in all areas. We will share your message with all our staff to further enhance the quality of our service. Thank you again for taking the time to share your experience. We hope you will return to Novotel Semarang and have an even better experience. Thank you. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels Group
Translated by Google Icon
See original
Profile Picture
Mohammad R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
I came early to the hotel, yet the receptionist greeted me and prepared a room immediately. It was 2 hours before the check in time and my room is ready, excellent service! The room was spacious, Wi-Fi was good throughout the hotel, the gym was well equipped with staff ready to bring you a towel before training. The food was good and tasty. Overall, great experience and will stay here again when I visit Semarang next time.
Read More
Find this review helpful?
Accommodation's Reply
16 Feb 2026
Dear Mr. Mohammad R, Thank you for your perfect rating for Novotel Semarang. We very much appreciate your feedback regarding your stay at Novotel Semarang. It is always a pleasure to receive positive feedback. I will share this with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian H. Utomo Cluster Cluster General Manager Novotel Semarang
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Novotel Semarang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Novotel Semarang

Traveloka (2,906)
Other sources (163)
8.4
Very Good
From 2,906 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.8

Service and Facilites

8.5

People often mention about Novotel Semarang
All
Distance to City Center (59)
Staff Friendliness (58)
Room Space (57)
Surroundings (52)
Bedroom (49)
Bathroom (49)
Accessibility (43)
Hotel Area (43)
Ambiance (41)
Variety (39)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Novotel Semarang

Number of reviews per page
20
40
Customer reviews
i***e
icon-origin-TRAVELOKA
6.2
/10
Reviewed 2 week(s) ago
I stayed with my wife and three children. I had requested a non-smoking room on the app, but instead, I was given a smoking room on a smoking-free floor. It was uncomfortable seeing the children sleeping in a room that smelled of cigarettes.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for choosing Novotel Semarang as your accommodation during your stay in Semarang. First, we apologize for the inconvenience you experienced regarding the incorrect room selection. We greatly appreciate your feedback, which helps us further improve the quality of our services and facilities. Thank you again for your willingness to provide feedback, and we hope to have the opportunity to welcome you back with even better service in the near future. We wish you good health. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
o***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
A comfortable hotel, returning to the Novotel Semarang after 15 years. I think the standard has dropped significantly, perhaps because it's quite old. The sofa in the room smells musty, the sheets, and the towels aren't as white as they used to be. The tea, coffee, and sugar are unhygienic. I happened to get sugar that was quite wet and mixed with coffee. The water comes from a refill, and the water cooker is broken. Maybe the hotel wants to save money, but for me, it's quite annoying, because we don't know who used the room before me. Come on, you're a 4-star hotel, but you're inferior to 2- and 3-star hotels in terms of hygiene and cleanliness.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience at Novotel Semarang. I sincerely apologize that your experience did not meet your expectations. We deeply regret this. Your feedback is very important to us as we strive to continuously improve our services and all aspects of our experience. We have investigated the matter with the relevant teams and discussed with department heads the possibility of conducting periodic refresher training. We hope this assures you that we are taking appropriate and serious action to address this issue and prevent it from recurring in the future. We look forward to the opportunity to serve you better in the near future. Sincerely, Adrian H. Utomo, General Manager
Translated by Google Icon
See original
Gigih A. W.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Nice hotel. In the city center, close to malls and tourist attractions.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 May 2026
Dear Mr. Kikih A.W., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Gigih A. W.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
A hotel in the city center, close to major malls, Tugu Muda, and Lawang Sewu. Great service, but limited parking.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 May 2026
Dear Mr. Kikih A.W., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Fonaliza
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
It was very nice to stay in Novotel
1 people find it helpful
Accommodation's Reply
07 May 2026
Dear Ms. Fonaliza, Thank you for your perfect rating for Novotel Semarang. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back in the near future. Wishing you have a good day! Best Regards, Adrian H. Utomo Cluster General Manager Novotel Semarang
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The staff was friendly and very helpful. Check-in was quick and easy. The food selection was good. Very close to Paragon Mall, just a short walk across the street, and Lawang Sewu is also nearby. The swimming pool is open until late at night. If I go back to Semarang, I'll definitely stay at the Novotel Semarang.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
30 Apr 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Novotel Semarang. We are delighted to receive such detailed and positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
S***H
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very strategic location in the city center, close to malls and culinary places.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you for your wonderful review of Novotel Semarang. We hope your stay at the hotel met your expectations. We are committed to further improving our services. I am sure this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang
Translated by Google Icon
See original
Arief P.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Very strategic location in the city center, close to city government agencies and malls.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Apr 2026
Dear Mr. Arief P, Thank you for your positive review of Novotel Semarang. We hope your stay met your expectations. We are committed to further improving our services. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels.
Translated by Google Icon
See original
Hellyno R. P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
In April 2026, I have stayed here several times... Very good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Apr 2026
Dear Mr. Hellino R.P., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
H***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Clean rooms, varied food choices.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Apr 2026
Dear Valued Guest, Thank you for your excellent review of Novotel Semarang. We hope your stay at the hotel met your expectations. We are committed to further improving our services. I am sure this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang
Translated by Google Icon
See original
Agus L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Friendly and helpful staff, comfortable atmosphere suitable for staying with family or business trips, strategic location in the city center near tourist areas, shopping, and good access to public transportation.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear Mr. Agus L, Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Very comfortable. Recommended!!!!
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
H***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
The room is comfortable, the staff is responsive and kind
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
I***G
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
Overall, I was satisfied with my stay here, according to Novotel standards. The only downside for me was the bathroom: the bathtub, curtain, and powerful shower combined to create a muddy mess. Furthermore, there was no drain/ditch for the water to drain. The only way to do this was to call housekeeping. Better yet, remove the bathtub and replace it with a pure shower, like most hotels nowadays. Otherwise, it was a pleasant experience. Bravo, Novotel Semarang.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
03 Mar 2026
Dear Mr. Heinje Marantika, Thank you for your positive review of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Both location and service are good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The breakfast was delicious, the front office staff in the lobby were very friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
The room is dark and old with a dark wooden floor that creaked at certain places when you stepped on them. The room probably needs a bit of touch-up but is very spacious with a lovely view of Paragon mall. Very pretty at night. The beds are big and comfy. The bathroom is spacious with a shower over the bathtub. The shower screen needs to be replaced. It is all brown and moldy looking. The cupboard is spacious but needs a light installed in it. We couldn't see much in it, like a cave 😅 The housekeeping staff are friendly and prompt. The bell boy, Rizky, is very helpful. He's friendly and always has a smile. The security staff as well, friendly and helpful. The breakfast buffet is good. Plenty of choices. The staff doesn't interact much but is helpful, especially the 2 staff at the egg stations. They are so kind to make me something due to my dietary requirements. The chef, chef Wahidin, was very kind and helpful. Thank you chef. The location is good, nearby (at the front of the hotel, slightly to the right) a foot bridge to cross over to the Paragon mall. We enjoyed our stay and will stay again if we come to Semarang again. Thank you for your hospitality.
Read More
2 people find it helpful
Accommodation's Reply
24 Mar 2026
Dear Respected Guest, We appreciate you took the time to share your positive experience with us. We greatly appreciate you chose to place your confidence in us, and for your kind words relating to your recent stay and your loyalty to our brands. We are thrilled you felt that our team has kept all in great condition. The loyalty and passion they have to keep our hotel in top condition is the real secret to our success and we are truly grateful. All of us are looking forward on welcoming you back at the soonest. Best Regards, Adrian H. Utomo Cluster General Manager
T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The sound from the next room, especially next to room 401, was that someone was using the bathroom.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for your feedback. Your comments are extremely important to us as we strive for continuous improvement in all areas. We will share your message with all our staff to further enhance the quality of our service. Thank you again for taking the time to share your experience. We hope you will return to Novotel Semarang and have an even better experience. Thank you. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels Group
Translated by Google Icon
See original
a***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
Service, rooms are all good, not disappointing 👍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for your feedback. Your comments are extremely important to us as we strive for continuous improvement in all areas. We will share your message with all our staff to further enhance the quality of our service. Thank you again for taking the time to share your experience. We hope you will return to Novotel Semarang and have an even better experience. Thank you. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels Group
Translated by Google Icon
See original
Profile Picture
Mohammad R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
I came early to the hotel, yet the receptionist greeted me and prepared a room immediately. It was 2 hours before the check in time and my room is ready, excellent service! The room was spacious, Wi-Fi was good throughout the hotel, the gym was well equipped with staff ready to bring you a towel before training. The food was good and tasty. Overall, great experience and will stay here again when I visit Semarang next time.
Read More
Find this review helpful?
Accommodation's Reply
16 Feb 2026
Dear Mr. Mohammad R, Thank you for your perfect rating for Novotel Semarang. We very much appreciate your feedback regarding your stay at Novotel Semarang. It is always a pleasure to receive positive feedback. I will share this with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian H. Utomo Cluster Cluster General Manager Novotel Semarang
Number of reviews per page
20
40