Novotel Semarang

Hotels
8.3
/10
Very Good
3,064 reviews

What Guests Say About Their Stay

Distance To City Center (108)
Staff Friendliness (96)
Room Space (95)
Bedroom (87)

Agus L.

10.0
/ 10
Friendly and helpful staff, comfortable atmosphere suitable for staying with family or business trips, strategic location in the city center near tourist areas, shopping, and good access to public transportation.
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Mohammad R.

9.7
/ 10
I came early to the hotel, yet the receptionist greeted me and prepared a room immediately. It was 2 hours before the check in time and my room is ready, excellent service! The room was spacious, Wi-Fi was good throughout the hotel, the gym was well equipped with staff ready to bring you a towel before training. The food was good and tasty. Overall, great experience and will stay here again when I visit Semarang next time.

Probo W.

10.0
/ 10
It was a great stay here, nice hotel, friendly staff, spacious and clean rooms, and the food tasted really good.
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Alvin K.

10.0
/ 10
Staying at Novotel Semarang during my business trip to Semarang. It's a very pleasant stay in Novotel. The staff start from the security guard, bellboy, front desk, room service, restaurant, and gym staff are all very polite.

Deni K.

9.4
/ 10
The room is spacious, comfortable and clean. The location is very strategic, the staff is friendly. Thank you for the service.
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In the Area
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Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia, Semarang Tengah, Semarang, Jawa Tengah, Indonesia, 50132

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Novotel Semarang is a good choice when you are visiting Sekayu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Novotel Semarang

Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia, Semarang Tengah, Semarang, Jawa Tengah, Indonesia, 50132
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Discover More About Novotel Semarang

Discover Your Perfect Stay at Novotel Semarang

Welcome to Novotel Semarang, your premier destination for an unforgettable experience in the heart of Jawa Tengah, Indonesia. Whether you're visiting for business or leisure, Novotel Semarang offers a harmonious blend of comfort, convenience, and exceptional service, ensuring every moment of your stay is both relaxing and productive. We pride ourselves on providing a welcoming atmosphere and top-notch amenities that cater to the needs of every traveler.

Novotel Semarang Location

Novotel Semarang is strategically situated in the vibrant Simpang Lima area, a central and bustling district of Semarang. Located at {localAddressString}, the hotel is just a short distance from the city center, offering easy access to key business and entertainment hubs. Its prime location means you're never far from the pulse of the city, yet you can retreat to a tranquil haven after a day of exploration or work. The atmosphere surrounding Novotel Semarang is one of dynamic energy, with the iconic Simpang Lima park and its surrounding attractions just moments away, making it an ideal base for discovering the charm of Semarang.

Novotel Semarang Facilities & Services

Facilities for guests at Novotel Semarang are designed to enhance your comfort and convenience throughout your stay. We offer a comprehensive range of services to ensure a seamless experience for all our visitors.
  • A refreshing outdoor swimming pool, perfect for a leisurely dip or a revitalizing swim.
  • A well-equipped fitness center, open daily from 6:00 AM to 10:00 PM, to help you maintain your workout routine.
  • The luxurious InBalance Spa, offering a sanctuary for relaxation and rejuvenation with various treatments available from 9:00 AM to 10:00 PM.
  • A dedicated Kids' Club, providing a fun and safe environment for younger guests to enjoy themselves.
  • Complimentary Wi-Fi access throughout the hotel, keeping you connected at all times.
  • On-site parking is available for guests, offering convenience for those traveling by car.
  • Meeting and banquet facilities are available for corporate events and special occasions.

Novotel Semarang Room Types

Discover a variety of accommodations designed to suit your preferences with our diverse room types of Novotel Semarang. Each room is thoughtfully appointed to provide a comfortable and stylish retreat.
  • Superior Room:

    Available with either a City View or Garden View. These rooms are non-smoking and offer a cozy and well-equipped space for your stay.
  • Deluxe Room:

    Offering enhanced space and amenities, these rooms also come with a City View or Garden View. Select rooms may feature a bathtub for added comfort.
  • Executive Room:

    Providing elevated comfort and services, these rooms often include a bathtub and offer excellent city vistas.
  • Suite:

    For those seeking extra luxury and space, our suites offer premium amenities, separate living areas, and often a bathtub, with stunning City Views.
All rooms are designated as non-smoking to ensure a fresh and pleasant environment for all guests.

Novotel Semarang Dining & Restaurants

Savor a delightful culinary journey at Novotel Semarang, where our dining venues offer a range of flavors to please every palate.
  • The Square Restaurant:

    Our all-day dining restaurant offers a diverse international buffet and à la carte menu. Enjoy breakfast from 6:00 AM to 10:00 AM, lunch from 12:00 PM to 3:00 PM, and dinner from 6:00 PM to 10:00 PM. Estimated price per person for lunch or dinner is around PHP 800.
  • The Lounge:

    A relaxed setting perfect for enjoying coffee, tea, or light snacks throughout the day. Open from 10:00 AM to 11:00 PM.

Novotel Semarang Nearby Attractions and Activities

Explore the vibrant city of Semarang and its surrounding areas, with Novotel Semarang serving as your ideal starting point for adventure and discovery.
  • Sam Poo Kong Temple:

    A significant historical and cultural landmark, this ancient Chinese temple offers a glimpse into the region's rich heritage.
  • Lawang Sewu:

    A majestic colonial-era building, known for its unique architecture and intriguing history, offering a captivating experience for visitors.
  • Kota Lama Semarang (Old Town):

    Wander through the charming streets of the old town, admiring the well-preserved Dutch colonial architecture and vibrant atmosphere.
  • Taman Mini Maerokoco:

    A miniature park showcasing traditional Indonesian houses and cultural displays, providing an educational and entertaining visit.
  • Simpang Lima:

    The central square of Semarang, a lively hub for local activities, street food, and evening strolls, located just a stone's throw from the hotel.
If you are looking for other activities around Novotel Semarang, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Novotel Semarang from the Airport

Navigating your journey to Novotel Semarang is made easy with several convenient transportation options. Whether you're arriving at Ahmad Yani International Airport (SRG) or seeking seamless airport transfer service of Novotel Semarang, we've got you covered.
  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, you can arrange a private transfer directly with the hotel. This service ensures a smooth and direct journey to Novotel Semarang. The estimated cost for this service is around PHP 1,000 - PHP 1,500, depending on the vehicle type.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to Novotel Semarang typically takes about 20-30 minutes, depending on traffic, and the fare is estimated to be between PHP 300 - PHP 500.
  • Ride-hailing Service:

    You can also opt for a ride-hailing service, which offers a convenient and often cost-effective way to reach the hotel. The estimated cost is similar to that of a metered taxi.
For a hassle-free arrival, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Novotel Semarang

Choosing Novotel Semarang for your next trip to Jawa Tengah guarantees a memorable and comfortable experience. With its prime location, excellent facilities, and warm hospitality, it's the perfect choice for both business and leisure travelers.
  • Prime Location:

    Situated in the heart of Semarang, offering easy access to attractions and business districts.
  • Exceptional Facilities:

    Enjoy a swimming pool, fitness center, spa, and a dedicated kids' club.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites to suit every need.
  • Delicious Dining:

    Savor international and local cuisine at our on-site restaurants.
  • Convenient Services:

    Including Wi-Fi, parking, and efficient airport transfer options.
Discover the best Room availability at Novotel Semarang and start Planning your trip today. For seamless Booking Novotel Semarang, we recommend using Traveloka. Book budget hotels in Jawa Tengah and experience the exceptional service and comfort that Novotel Semarang has to offer. Easily book domestic and international flights at low prices to complete your travel arrangements.

All facilities in Novotel Semarang

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Hotel Services

  • Express check-in
  • Express check-out
  • 24-hour Receptionist

Transportation

  • Valet parking
  • Airport transfer

Public Facilities

  • Parking
  • WiFi in public area

Kids and Pets

  • Babysitting

Things to Do

  • Outdoor pool

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in Novotel Semarang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Novotel Semarang
8
Another facilities in Novotel Semarang
Express check-in, Express check-out, 24-hour Receptionist, Valet parking, Airport transfer

Frequently asked question in Novotel Semarang

What are available facilities at Novotel Semarang?
There are top facilites at Novotel Semarang such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Novotel Semarang?
The standard check-in time at Novotel Semarang is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Novotel Semarang?
Novotel Semarang is a 4.0-star hotel.
How many floors does Novotel Semarang have?
Novotel Semarang has 8 floors.
Does Novotel Semarang provide parking?
Yes, Novotel Semarang provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Novotel Semarang

Overall Ratings & Reviews Novotel Semarang

Traveloka (2,901)
Other sources (163)
8.4
Very Good
From 2,901 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.8

Service and Facilites

8.5

People often mention about Novotel Semarang
All
Distance to City Center (59)
Staff Friendliness (58)
Room Space (57)
Surroundings (52)
Bedroom (49)
Bathroom (49)
Accessibility (43)
Hotel Area (43)
Ambiance (41)
Variety (39)
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Traveler Reviews Novotel Semarang

Number of reviews per page
20
40
Customer reviews
o***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
A comfortable hotel, returning to the Novotel Semarang after 15 years. I think the standard has dropped significantly, perhaps because it's quite old. The sofa in the room smells musty, the sheets, and the towels aren't as white as they used to be. The tea, coffee, and sugar are unhygienic. I happened to get sugar that was quite wet and mixed with coffee. The water comes from a refill, and the water cooker is broken. Maybe the hotel wants to save money, but for me, it's quite annoying, because we don't know who used the room before me. Come on, you're a 4-star hotel, but you're inferior to 2- and 3-star hotels in terms of hygiene and cleanliness.
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Gigih A. W.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Nice hotel. In the city center, close to malls and tourist attractions.
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Accommodation's Reply
26 May 2026
Dear Mr. Kikih A.W., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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Gigih A. W.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
A hotel in the city center, close to major malls, Tugu Muda, and Lawang Sewu. Great service, but limited parking.
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Accommodation's Reply
26 May 2026
Dear Mr. Kikih A.W., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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Fonaliza
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
It was very nice to stay in Novotel
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Accommodation's Reply
07 May 2026
Dear Ms. Fonaliza, Thank you for your perfect rating for Novotel Semarang. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back in the near future. Wishing you have a good day! Best Regards, Adrian H. Utomo Cluster General Manager Novotel Semarang
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff was friendly and very helpful. Check-in was quick and easy. The food selection was good. Very close to Paragon Mall, just a short walk across the street, and Lawang Sewu is also nearby. The swimming pool is open until late at night. If I go back to Semarang, I'll definitely stay at the Novotel Semarang.
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Accommodation's Reply
30 Apr 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Novotel Semarang. We are delighted to receive such detailed and positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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S***H
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very strategic location in the city center, close to malls and culinary places.
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Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you for your wonderful review of Novotel Semarang. We hope your stay at the hotel met your expectations. We are committed to further improving our services. I am sure this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang
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Arief P.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Very strategic location in the city center, close to city government agencies and malls.
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Accommodation's Reply
23 Apr 2026
Dear Mr. Arief P, Thank you for your positive review of Novotel Semarang. We hope your stay met your expectations. We are committed to further improving our services. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels.
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Hellyno R. P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
In April 2026, I have stayed here several times... Very good
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Accommodation's Reply
30 Apr 2026
Dear Mr. Hellino R.P., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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H***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Clean rooms, varied food choices.
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Accommodation's Reply
23 Apr 2026
Dear Valued Guest, Thank you for your excellent review of Novotel Semarang. We hope your stay at the hotel met your expectations. We are committed to further improving our services. I am sure this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang
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Agus L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Friendly and helpful staff, comfortable atmosphere suitable for staying with family or business trips, strategic location in the city center near tourist areas, shopping, and good access to public transportation.
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2 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear Mr. Agus L, Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Very comfortable. Recommended!!!!
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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H***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The room is comfortable, the staff is responsive and kind
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Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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I***G
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Overall, I was satisfied with my stay here, according to Novotel standards. The only downside for me was the bathroom: the bathtub, curtain, and powerful shower combined to create a muddy mess. Furthermore, there was no drain/ditch for the water to drain. The only way to do this was to call housekeeping. Better yet, remove the bathtub and replace it with a pure shower, like most hotels nowadays. Otherwise, it was a pleasant experience. Bravo, Novotel Semarang.
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Accommodation's Reply
03 Mar 2026
Dear Mr. Heinje Marantika, Thank you for your positive review of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Both location and service are good
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Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The breakfast was delicious, the front office staff in the lobby were very friendly.
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Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
The room is dark and old with a dark wooden floor that creaked at certain places when you stepped on them. The room probably needs a bit of touch-up but is very spacious with a lovely view of Paragon mall. Very pretty at night. The beds are big and comfy. The bathroom is spacious with a shower over the bathtub. The shower screen needs to be replaced. It is all brown and moldy looking. The cupboard is spacious but needs a light installed in it. We couldn't see much in it, like a cave 😅 The housekeeping staff are friendly and prompt. The bell boy, Rizky, is very helpful. He's friendly and always has a smile. The security staff as well, friendly and helpful. The breakfast buffet is good. Plenty of choices. The staff doesn't interact much but is helpful, especially the 2 staff at the egg stations. They are so kind to make me something due to my dietary requirements. The chef, chef Wahidin, was very kind and helpful. Thank you chef. The location is good, nearby (at the front of the hotel, slightly to the right) a foot bridge to cross over to the Paragon mall. We enjoyed our stay and will stay again if we come to Semarang again. Thank you for your hospitality.
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Accommodation's Reply
24 Mar 2026
Dear Respected Guest, We appreciate you took the time to share your positive experience with us. We greatly appreciate you chose to place your confidence in us, and for your kind words relating to your recent stay and your loyalty to our brands. We are thrilled you felt that our team has kept all in great condition. The loyalty and passion they have to keep our hotel in top condition is the real secret to our success and we are truly grateful. All of us are looking forward on welcoming you back at the soonest. Best Regards, Adrian H. Utomo Cluster General Manager
T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The sound from the next room, especially next to room 401, was that someone was using the bathroom.
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Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for your feedback. Your comments are extremely important to us as we strive for continuous improvement in all areas. We will share your message with all our staff to further enhance the quality of our service. Thank you again for taking the time to share your experience. We hope you will return to Novotel Semarang and have an even better experience. Thank you. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels Group
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a***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Service, rooms are all good, not disappointing 👍
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Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for your feedback. Your comments are extremely important to us as we strive for continuous improvement in all areas. We will share your message with all our staff to further enhance the quality of our service. Thank you again for taking the time to share your experience. We hope you will return to Novotel Semarang and have an even better experience. Thank you. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels Group
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Mohammad R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
I came early to the hotel, yet the receptionist greeted me and prepared a room immediately. It was 2 hours before the check in time and my room is ready, excellent service! The room was spacious, Wi-Fi was good throughout the hotel, the gym was well equipped with staff ready to bring you a towel before training. The food was good and tasty. Overall, great experience and will stay here again when I visit Semarang next time.
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Accommodation's Reply
16 Feb 2026
Dear Mr. Mohammad R, Thank you for your perfect rating for Novotel Semarang. We very much appreciate your feedback regarding your stay at Novotel Semarang. It is always a pleasure to receive positive feedback. I will share this with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian H. Utomo Cluster Cluster General Manager Novotel Semarang
C***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Really enjoyed staying at this hotel
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Accommodation's Reply
16 Feb 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Novotel Semarang. We are delighted to receive such detailed and positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Novotel Semarang

Traveloka (2,901)
Other sources (163)
8.4
Very Good
From 2,901 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.8

Service and Facilites

8.5

People often mention about Novotel Semarang
All
Distance to City Center (59)
Staff Friendliness (58)
Room Space (57)
Surroundings (52)
Bedroom (49)
Bathroom (49)
Accessibility (43)
Hotel Area (43)
Ambiance (41)
Variety (39)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Novotel Semarang

Number of reviews per page
20
40
Customer reviews
o***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
A comfortable hotel, returning to the Novotel Semarang after 15 years. I think the standard has dropped significantly, perhaps because it's quite old. The sofa in the room smells musty, the sheets, and the towels aren't as white as they used to be. The tea, coffee, and sugar are unhygienic. I happened to get sugar that was quite wet and mixed with coffee. The water comes from a refill, and the water cooker is broken. Maybe the hotel wants to save money, but for me, it's quite annoying, because we don't know who used the room before me. Come on, you're a 4-star hotel, but you're inferior to 2- and 3-star hotels in terms of hygiene and cleanliness.
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Gigih A. W.
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8.8
/10
Reviewed 2 week(s) ago
Nice hotel. In the city center, close to malls and tourist attractions.
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Accommodation's Reply
26 May 2026
Dear Mr. Kikih A.W., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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Gigih A. W.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
A hotel in the city center, close to major malls, Tugu Muda, and Lawang Sewu. Great service, but limited parking.
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Accommodation's Reply
26 May 2026
Dear Mr. Kikih A.W., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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Fonaliza
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
It was very nice to stay in Novotel
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Accommodation's Reply
07 May 2026
Dear Ms. Fonaliza, Thank you for your perfect rating for Novotel Semarang. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back in the near future. Wishing you have a good day! Best Regards, Adrian H. Utomo Cluster General Manager Novotel Semarang
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff was friendly and very helpful. Check-in was quick and easy. The food selection was good. Very close to Paragon Mall, just a short walk across the street, and Lawang Sewu is also nearby. The swimming pool is open until late at night. If I go back to Semarang, I'll definitely stay at the Novotel Semarang.
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1 people find it helpful
Accommodation's Reply
30 Apr 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Novotel Semarang. We are delighted to receive such detailed and positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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S***H
icon-Transit
Transit
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10.0
/10
Reviewed 6 week(s) ago
Very strategic location in the city center, close to malls and culinary places.
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Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you for your wonderful review of Novotel Semarang. We hope your stay at the hotel met your expectations. We are committed to further improving our services. I am sure this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang
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Arief P.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Very strategic location in the city center, close to city government agencies and malls.
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Accommodation's Reply
23 Apr 2026
Dear Mr. Arief P, Thank you for your positive review of Novotel Semarang. We hope your stay met your expectations. We are committed to further improving our services. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels.
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Hellyno R. P.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
In April 2026, I have stayed here several times... Very good
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Accommodation's Reply
30 Apr 2026
Dear Mr. Hellino R.P., Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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H***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Clean rooms, varied food choices.
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Accommodation's Reply
23 Apr 2026
Dear Valued Guest, Thank you for your excellent review of Novotel Semarang. We hope your stay at the hotel met your expectations. We are committed to further improving our services. I am sure this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang
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Agus L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Friendly and helpful staff, comfortable atmosphere suitable for staying with family or business trips, strategic location in the city center near tourist areas, shopping, and good access to public transportation.
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2 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear Mr. Agus L, Thank you for your excellent rating of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Very comfortable. Recommended!!!!
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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H***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The room is comfortable, the staff is responsive and kind
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Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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I***G
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Overall, I was satisfied with my stay here, according to Novotel standards. The only downside for me was the bathroom: the bathtub, curtain, and powerful shower combined to create a muddy mess. Furthermore, there was no drain/ditch for the water to drain. The only way to do this was to call housekeeping. Better yet, remove the bathtub and replace it with a pure shower, like most hotels nowadays. Otherwise, it was a pleasant experience. Bravo, Novotel Semarang.
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Accommodation's Reply
03 Mar 2026
Dear Mr. Heinje Marantika, Thank you for your positive review of Novotel Semarang. We hope your stay met your expectations. We strive to improve even further. I believe this feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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Verified Traveler
icon-Staycation
Staycation
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10.0
/10
Reviewed 14 week(s) ago
Both location and service are good
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Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The breakfast was delicious, the front office staff in the lobby were very friendly.
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Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for giving Novotel Semarang a superb rating. We hope your stay met your expectations. We are committed to further improving our services. I believe your feedback will encourage all our staff to continuously enhance the quality of our service. We look forward to welcoming you back soon. Have a wonderful day! Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
The room is dark and old with a dark wooden floor that creaked at certain places when you stepped on them. The room probably needs a bit of touch-up but is very spacious with a lovely view of Paragon mall. Very pretty at night. The beds are big and comfy. The bathroom is spacious with a shower over the bathtub. The shower screen needs to be replaced. It is all brown and moldy looking. The cupboard is spacious but needs a light installed in it. We couldn't see much in it, like a cave 😅 The housekeeping staff are friendly and prompt. The bell boy, Rizky, is very helpful. He's friendly and always has a smile. The security staff as well, friendly and helpful. The breakfast buffet is good. Plenty of choices. The staff doesn't interact much but is helpful, especially the 2 staff at the egg stations. They are so kind to make me something due to my dietary requirements. The chef, chef Wahidin, was very kind and helpful. Thank you chef. The location is good, nearby (at the front of the hotel, slightly to the right) a foot bridge to cross over to the Paragon mall. We enjoyed our stay and will stay again if we come to Semarang again. Thank you for your hospitality.
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Accommodation's Reply
24 Mar 2026
Dear Respected Guest, We appreciate you took the time to share your positive experience with us. We greatly appreciate you chose to place your confidence in us, and for your kind words relating to your recent stay and your loyalty to our brands. We are thrilled you felt that our team has kept all in great condition. The loyalty and passion they have to keep our hotel in top condition is the real secret to our success and we are truly grateful. All of us are looking forward on welcoming you back at the soonest. Best Regards, Adrian H. Utomo Cluster General Manager
T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The sound from the next room, especially next to room 401, was that someone was using the bathroom.
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Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for your feedback. Your comments are extremely important to us as we strive for continuous improvement in all areas. We will share your message with all our staff to further enhance the quality of our service. Thank you again for taking the time to share your experience. We hope you will return to Novotel Semarang and have an even better experience. Thank you. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels Group
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a***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Service, rooms are all good, not disappointing 👍
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Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for your feedback. Your comments are extremely important to us as we strive for continuous improvement in all areas. We will share your message with all our staff to further enhance the quality of our service. Thank you again for taking the time to share your experience. We hope you will return to Novotel Semarang and have an even better experience. Thank you. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Hotels Group
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Mohammad R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
I came early to the hotel, yet the receptionist greeted me and prepared a room immediately. It was 2 hours before the check in time and my room is ready, excellent service! The room was spacious, Wi-Fi was good throughout the hotel, the gym was well equipped with staff ready to bring you a towel before training. The food was good and tasty. Overall, great experience and will stay here again when I visit Semarang next time.
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Accommodation's Reply
16 Feb 2026
Dear Mr. Mohammad R, Thank you for your perfect rating for Novotel Semarang. We very much appreciate your feedback regarding your stay at Novotel Semarang. It is always a pleasure to receive positive feedback. I will share this with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian H. Utomo Cluster Cluster General Manager Novotel Semarang
C***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Really enjoyed staying at this hotel
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Accommodation's Reply
16 Feb 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Novotel Semarang. We are delighted to receive such detailed and positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Adrian H. Utomo, General Manager, Novotel Semarang Group
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