Menzel Ubud

Hotels
8.4
/10
Very Good
69 reviews

What Guests Say About Their Stay

Meriam

10.0
/ 10
Very peaceful location with beautiful surroundings. The staff were super friendly and took care of all our needs. I would recommend this without any hesitation!

Ulrica

10.0
/ 10
A so nice place. With the ricefied in the middle. Like a fairytale. Very lovely food. Taste really good and looked very beautiful. Very nice staff. Always happy and kind. I can really recommend this place. Book the villa or dubbel room deluxe. We hade deluxe room. 10 min walk to the mainroad.

Joanna

10.0
/ 10
My husband and I stayed for 4 nights in a villa with balcony. We had a lovely breakfast every morning beside the pool. All the staff were so welcoming and attentive. Menzel is so relaxing and peaceful. We certainly recommend Menzel for a wonderful stay in Ubud.
In the Area
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Jl. Yudistira, Br. Kalah, Peliatan - Ubud , Ubud, Gianyar, Bali, Indonesia, 80571

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Menzel Ubud is located in area / city Ubud. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Menzel Ubud

Jl. Yudistira, Br. Kalah, Peliatan - Ubud , Ubud, Gianyar, Bali, Indonesia, 80571
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Lobby Menzel Ubud
Bedroom 2 Menzel Ubud

Discover More About Menzel Ubud

Discover Menzel Ubud: Your Gateway to Bali's Enchanting Heart

Welcome to Menzel Ubud, a truly special place nestled in the vibrant cultural hub of Ubud, Bali. If you're dreaming of an escape that blends serene natural beauty with authentic Balinese charm, Menzel Ubud is your perfect sanctuary. We pride ourselves on offering a warm, welcoming experience, reminiscent of genuine Aussie hospitality, ensuring your stay is as comfortable and memorable as possible. Room rates at Menzel Ubud start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Menzel Ubud Location

Menzel Ubud is situated in the heart of Ubud, Gianyar, a district renowned for its artistic soul and lush landscapes. Located just a short drive from the bustling centre of Ubud, our tranquil setting offers the best of both worlds – easy access to cultural sites and a peaceful retreat from the everyday. While Ubud doesn't have a central train station like major Australian cities, the journey from Ngurah Rai International Airport (DPS) is straightforward, and local transport options are readily available. Menzel Ubud is nestled amidst verdant rice paddies and tropical gardens, offering an atmosphere of pure serenity, ideal for those seeking a rejuvenating escape or an immersive cultural experience. Imagine waking up to the gentle sounds of nature and the sight of mist-kissed rice fields – that's the Menzel Ubud promise.

Menzel Ubud Facilities & Services

Facilities for guests at Menzel Ubud are designed to enhance your comfort and enjoyment throughout your stay. We offer a range of amenities to cater to every need:
  • A sparkling outdoor swimming pool, perfect for a refreshing dip under the Balinese sun. Open daily from 7:00 AM to 7:00 PM.
  • A well-equipped fitness centre for those who like to keep up with their workout routine. Available from 6:00 AM to 8:00 PM.
  • A tranquil day spa offering a variety of traditional Balinese treatments and massages to help you unwind and de-stress. Treatments are available from 9:00 AM to 6:00 PM, with prices starting from AUD $50.
  • Complimentary Wi-Fi is available throughout the property.
  • On-site dining options providing delicious local and international cuisine.
  • Concierge services to assist with tour bookings and local recommendations.
For our guests travelling from afar, Menzel Ubud does not offer a complimentary airport shuttle. However, we can assist in arranging private airport transfers. Secure on-site parking is available for guests who choose to explore Bali by car.

Menzel Ubud Room Types

Discover a variety of Room types of Menzel Ubud, each thoughtfully designed to provide a comfortable and stylish haven. Whether you're travelling solo, as a couple, or with family, we have the perfect accommodation for you.
  • Deluxe Room:

    These elegantly appointed rooms offer a comfortable retreat with a choice of garden or partial rice paddy views. All Deluxe Rooms are non-smoking and feature a private ensuite bathroom.
  • Suite:

    For a touch more luxury, our Suites provide spacious living areas and enhanced amenities. Enjoy serene views and a relaxing atmosphere. All Suites are non-smoking and include a private ensuite bathroom.
  • Family Room:

    Designed to accommodate families, these rooms offer ample space and comfortable bedding arrangements. Perfect for those travelling with children. All Family Rooms are non-smoking and feature a private ensuite bathroom.
All rooms at Menzel Ubud are strictly non-smoking to ensure a fresh and pleasant environment for all guests. While not all rooms feature a bathtub, some of our suites offer this amenity for an added touch of indulgence. We do not currently offer pet-friendly rooms.

Menzel Ubud Dining & Restaurants

Indulge your senses at Menzel Ubud's dining venues, where culinary delights await. Our on-site restaurant offers a delightful gastronomic journey, showcasing the best of Balinese flavours alongside international favourites.
  • Menzel Restaurant:

    Start your day with a delicious artisanal breakfast featuring fresh local produce. For lunch and dinner, savour authentic Indonesian dishes and a selection of international classics. Estimated price per person for a main course ranges from AUD $15 to $30. The restaurant is open daily from 7:00 AM to 10:00 PM.
We also offer a selection of refreshing beverages and light snacks throughout the day.

Menzel Ubud Nearby Attractions and Activities

Ubud is a treasure trove of cultural experiences and natural wonders. Menzel Ubud is ideally located to explore the best of what this enchanting region has to offer:
  • Tegalalang Rice Terraces:

    Witness the iconic, emerald-green rice paddies that have made Bali famous worldwide. A short drive from Menzel Ubud, this is a must-visit for photographers and nature lovers.
  • Ubud Monkey Forest:

    Immerse yourself in the sacred forest sanctuary, home to hundreds of long-tailed macaques and ancient temples.
  • Ubud Art Market:

    Browse a vibrant array of local handicrafts, textiles, and souvenirs. It's the perfect place to find unique treasures.
  • Campuhan Ridge Walk:

    Enjoy a scenic and relatively easy trek offering breathtaking views of lush valleys and tropical flora.
  • Goa Gajah (Elephant Cave):

    Explore this fascinating archaeological site, a significant Hindu temple complex dating back to the 9th century.
If you are looking for other activities around Menzel Ubud, check out the best deals on Traveloka: Recommended activities in Ubud!

How to Get to Menzel Ubud from the Airport

Navigating your journey to Menzel Ubud is made simple with several convenient options. The Airport transfer service of Menzel Ubud can be arranged to ensure a seamless arrival. Here’s how to get to Menzel Ubud from Ngurah Rai International Airport (DPS):
  • Private Airport Transfer:

    The most convenient option is to pre-book a private transfer directly through Menzel Ubud or via Traveloka. This service offers door-to-door convenience and is ideal for those with luggage or travelling in groups. Prices typically range from AUD $30 to $50, depending on the vehicle type. You can also explore airport transfer services on Traveloka.
  • Taxi:

    Official airport taxis are readily available outside the arrivals hall. Ensure you agree on a fare before commencing your journey or opt for a metered taxi. The journey to Ubud can take approximately 1 to 1.5 hours, with fares estimated between AUD $25 to $40.
  • Ride-hailing Services:

    Ride-hailing services are a popular and often cost-effective option. You can book a car through various apps. The journey time and cost are similar to taxis.
The Menzel Ubud airport transfer is designed for your comfort and ease.

Summary of Why You Should Choose to Stay at Menzel Ubud

Choosing Menzel Ubud means opting for an authentic Balinese experience combined with comfort and excellent service. Here are some of the top benefits:
  • Tranquil and picturesque location in the heart of Ubud's cultural landscape.
  • Warm and friendly hospitality, ensuring a welcoming stay.
  • Convenient access to Ubud's renowned attractions, from rice terraces to art markets.
  • Comfortable and well-appointed rooms catering to various traveller needs.
  • On-site dining offering delicious local and international cuisine.
Room availability at Menzel Ubud is often in high demand, so we recommend booking in advance. For the best rates and a seamless booking experience, consider Booking Menzel Ubud through Traveloka. Book budget hotels in Bali and discover the magic of this island paradise. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Menzel Ubud

Swimming Pool Menzel Ubud
Swimming Pool
Common Space Menzel Ubud
Common Space
Lobby Menzel Ubud
Lobby
Bedroom Menzel Ubud
Bedroom
In-room Bathroom Menzel Ubud
In-room Bathroom

Hotel Services

  • Welcoming drinks
  • Concierge
  • Early Check-in
  • Express check-in
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Tours
  • Wedding service

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Continental breakfast
  • Set menu dinner
  • Show cooking restaurant
  • Dietary menu

Public Facilities

  • Coffee/tea in lobby
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Garden
  • Massage
  • Outdoor pool
  • Spa

In-room Facilities

  • Desk
  • In-room safe
  • Minibar
  • Shower

Transportation

  • Limited parking
  • Secure parking

Connectivity

  • Internet point
  • Free WiFi

Business Facilities

  • Photocopier
  • PRINTER

Kids and Pets

  • Babysitting with surcharge

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Menzel Ubud

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 2 day(s) prior to arrival

General Check-in Instructions

Dear Guest, Greetings from Menzel Ubud... We are pleased to welcoming you at our property. Therefore please to note several terms & conditions for your perusal: - Check in time 14:00 - Check out time 12:00 - Normal Occupancies in one room is 2 persons. Additional person apply ADDITIONAL CHARGE that will informed by Reception upon check in. - Additional charge apply for bring Alcohol IDR 50.000 net/bottle - Additional charge apply for bring Food & Cooking utensils IDR 500.000 net - NO pets allowed
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Menzel Ubud
25
Number of floors in Menzel Ubud
1
Another facilities in Menzel Ubud
Welcoming drinks, Concierge, Early Check-in, Express check-in, 24-hour Receptionist

Frequently asked questions about Menzel Ubud

What are available facilities at Menzel Ubud?
There are top facilites at Menzel Ubud such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Menzel Ubud?
The standard check-in time at Menzel Ubud is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Menzel Ubud provide breakfast?
Yes, Menzel Ubud provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Menzel Ubud?
Menzel Ubud has a 4.5-star rating.
How many floors does Menzel Ubud have?
Menzel Ubud has 1.
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Menzel Ubud reviews and ratings

Overall Ratings & Reviews Menzel Ubud

Traveloka (45)
Other sources (24)
8.1
Very Good
From 45 reviews
Provided by travellers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.6

Location

7.6

Service and Facilites

8.3

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Traveller Reviews Menzel Ubud

Number of reviews per page
20
40
Customer reviews
I Gusti A. E. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 132 week(s) ago
Peacefull and very quite are, very recommendedfor couple.
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I Gusti A. E. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 132 week(s) ago
Located very secluded and it is really perfect for couple or escape holiday since it is very quite and nice athmosphere.
1 people find it helpful
Phan B. L.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 170 week(s) ago
Phòng không được như ảnh, dịch vụ kém
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lahudi k. k.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 177 week(s) ago
Nyaman, suasana pedesaan, bersih. Harus lebih lama tinggal di Menzel, tentunya dengan harga yang lebih ekonomis.
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Dwi R.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 192 week(s) ago
Ac is not working they need 3hour to fix it and its already 10pm. I pay the room for nothing. They give solution to us to move to the lower price room because other room are full. Very bad experience for me and my family.
1 people find it helpful
Accommodation's Reply
18 Oct 2022
Dear Mrs. Dwi, Warmest Greetings from Menzel Ubud, On behalf of Management of Menzel Ubud, we would like to take this opportunity to ask for an apology for the inconveniences experienced happened to you while you were staying with us. Your reviews have been well noted and we have instructed department concerned to pay more attention of your advice and make sure the situation would not happen again. All over again thank you very much for your kind attention and understanding and we look forward to the privilege of serving you at Menzel Ubud. Your sincerely, ING Ardhana Corp. General Manager
Anak A. G. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 194 week(s) ago
The villa is nice, the atmosphere is quiet, the view is also good. Suitable for healing or honeymoon, it's really cool 👍.
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2 people find it helpful
Melania Y. c. D.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 195 week(s) ago
The view is really cool 👍 the staff is friendly, the food is delicious.
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1 people find it helpful
Hui S.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 206 week(s) ago
Bad location and the rode is very hard to drive, the room is small, uncomfortable, smelly and when we go there no more terrace.
1 people find it helpful
Accommodation's Reply
30 Jun 2022
Dear Mr/s. Hui, Warmest Greetings from Menzel Ubud On behalf of Management of Menzel Ubud, we would like to take this opportunity to ask for an apology for the inconveniences experienced happened to you while you were staying with us. Your reviews have been well noted and we have to pay more attention of your advice and make sure the situation would not happen again. All over again thank you very much for your kind attention and understanding and we look forward to the privilege of serving you at Menzel Ubud. Your sincerely, ING Ardhana Corp. General Manager
Neny
icon-origin-TRAVELOKA
6.3
/10
Reviewed 212 week(s) ago
My room got no TV, I asked he said I got a room where the TV was being repaired. And there was no prior notification and if it wasn't asked, just keep quiet. Is it because I ordered via the application so that it is not a priority? Actually the view is good for healing, only at night there is no TV entertainment.
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5 people find it helpful
sherli k. s.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 213 week(s) ago
Actually, I know this hotel from my sister-in-law who knows the owner. Actually, I didn't think the facilities were like this. This type of deluxe room he said. The position of the room at the top and had to go up the stairs. Actually, I'm also worried because I brought a toddler. He said the deluxe below was full. When I entered the room, I was a little shocked because I had previously stayed in a hotel with the same price but 4 star facilities. Then when my husband said, "This doesn't have a TV?". I was immediately shocked!. When I asked the receptionist downstairs, the answer was shocking, "Yes ma'am, there isn't any TV because of the pandemic, so all the TVs are broken, so we don't use TV, there are only 2 types of rooms that use TV. Actually, if you think about it, It doesn't have anything to do with it, other hotels have also been affected by the pandemic, but there's nothing they have removed facilities like a hotel. Long story short, the next morning when we wanted to check out, we happened to put our things in the car first, but when we wanted to to the car, the receptionist said, "mother. Mother. Where are you going? Have you checked out yet? Mbaknya with a panicked face as if we want to play just go!. Yes ma'am! I immediately said we wanted to check out but we were cleaning up the things to Ms.'s car and we haven't had breakfast either. After cleaning up, we went to the restaurant for breakfast. And. When presented with the breakfast menu, we ordered 1 fried rice, 1 fried noodle, 1 omlet. Eeqhh Ma'am immediately said "Sorry Ma'am, only got 2 for breakfast. Immediately shocked again, Huh? How can you? Obviously in the application I chose 2 adults and 1 child. And it was written that the child was not charged extra. only got 2 for breakfast. And he asked the ladies at the receptionist, the answer was "get 2, when did you write 2 adults 1 child?". Because I heard you say that, I came to see you, ladies and gentlemen. Her mother, with an uncomfortable face, immediately said "Wait a minute, ma'am, I'll ask first. My husband and I were already emotional, but that's okay. Just be patient. Finally after waiting, the lady said "yes ma'am, I got it for 2 adults and 1 child. After I ordered and the food arrived, again I was shocked because the portions were very small. It's really breakfast. But I compared it with the hotels in Ubud which I previously stayed. This hotel is located inside and the road is really bad. Oh yes, I asked for a deposit of 100 thousand too. It's a bit strange to be asked for a deposit. That's the story of the experience of staying here. Next pay more attention to the service and the officers are given training on service excellence 2. Improve the facilities again.
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8 people find it helpful
Accommodation's Reply
22 May 2022
Dear Mrs. Sherry, Thank you for staying at Menzel Ubud. We apologize if during your stay, our facilities and services did not meet your expectations. We also thank you for your suggestions and input, we will use them as a reference to improve the quality even better in the future. Warm regards, Susan Menzel Ubud
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Ira L.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 221 week(s) ago
There is another deposit of money, with the reason to worry if something is damaged. There was no late check out, even though the hotel was not crowded at that time.
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6 people find it helpful
Chyntia S. Z.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 222 week(s) ago
The place is really nice! Enjoyed it very much! The staff are so kind and friendly, also very helpful! And the nasi goreng is really good! A very nice place to calm the mind and body.
1 people find it helpful
wulan
icon-origin-TRAVELOKA
10.0
/10
Reviewed 237 week(s) ago
Wajib banget nginep di menzel kalau ke ubud suasanya tenang banget.
1 people find it helpful
Dinar K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 245 week(s) ago
Sip is very natural, makes you calm and relax.
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Desi A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 282 week(s) ago
The place is really nice and comfortable.
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3 people find it helpful
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Meidel M.
icon-origin-TRAVELOKA
5.9
/10
Reviewed 283 week(s) ago
The road is very narrow and the car is difficult to enter when checking in if you bring your own child 8 years of charge 1 additional money after being charged is not given an extra bed while in Bali, only this hotel that takes children is heavily charged, it doesn't recommend the point.
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12 people find it helpful
Adiguna B.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
5.2
/10
Reviewed 334 week(s) ago
I am writing an honest review hopefully the management can learn something from it. The place has potential. But it seems the management does not understand what comfort means. The hotel is situated in the center of a rice field, not a walking distance to the center of road/shops. The path leading there is quite long and unpaved. You should get a motorcycle as quickly as possible. Since we did not have motorbike, it was very bothersome to go out. We decided to have dinner here, it is very overpriced. The place is beautiful, scenic with rice field in the center. We booked an ethnic vila overlooking the rice field with a spa pool, however we were shown another vila in a corner which is quite dark and scary. We said that this is not the room we ordered, and after some time we were finally given our room. At this point I felt rather odd. When we entered our room (ethnic) something just feel wrong. It seems like they have not cleaned it properly. Our wooden “villa” has gecko dung scattered on the floor (geckos must have lived on the high rising roof without ceiling) the spa pool which we were looking forward too was also stained with gecko dung. There is a gap on the bottom of the wooden door which cannot be closed and Im pretty sure all kind of insects can crawl in at night. At one point of time in the night a centipede was in our bathroom. Our television is off centered so from the bed one of the bed pole is blocking the view. What I find very excruciating is that the whole room is very dimly lit. There is no central lighting which makes the atmosphere very heavy and made both me and my wife very anxious thus we couldn't sleep. When we had dinner the whole hotel was also very dark. During our stay there there was a blackout for 3 hours at night. With the AC off, we could hear all kind of bugs and mouse sounds. Why is there no back up generator for an expensive hotel such as this? Our room cost Rp1,400,000. In the morning breakfast was okay, the bread was good. Staying here felt like a horror movie. During the day, everything is bright and beautiful. When night falls, it was horrifying (mostly due to lack of lighting). Initially we booked 2 nights. After the first night we escaped out of this place (of course they didn't give us refund). The whole vibe is just creepy. In addition, people pay good money to your hotel and they expect that much. I feel it was totally not worth the price.
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5 people find it helpful
Accommodation's Reply
04 Feb 2020
Dear Mr/s Adiguna, Warmest greeting from Menzel Ubud. We would like to thank you for taking time to forward your constructive feedback. We are really sorry to hear that we were not able to provide our best services and products during staying with us. We committed to do necessary actions to ensure we can avoid the similar things reoccurred in future, especially on how we can manage our operational and do proper service equally for all customers. We will trust that we can do proper improvement and we do hope able to welcoming you return to our home to proof that we can do better for our future endeavors Thank you and best regards, Dewa Darma Corp. General Manager Natya Hospitality
Vonny K.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 334 week(s) ago
The place and room are really nice. The hotel concept is cool. 1 villa with 3 bedrooms plus a private pool and rice view. Want to lack access to the hotel, we came at night, a little surprised to find out the access into the alley, passing the rice fields and small times. For the actual location is quite center. Ingun access only must be addressed. So far, it was very pleasant to stay at Menzel Ubud.
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14 people find it helpful
Accommodation's Reply
28 Jan 2020
Dear Vonny, Greetings from Menzel Ubud Thank you for your warm review, it's pleasure to hear it from you. We are glad that you are satisfied with our services. Your compliment will be our point of attention to maintain and increase our services & quality in the future. We hope that we could serve you back in your future holiday, therefore feel free to contact us for best offer. Regards, Susana Menzel Ubud
Rida
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.4
/10
Reviewed 342 week(s) ago
I was stayed in menzel ubud for 4d3n as a honeymoon couple. it was beautiful and peaceful villa. 2nd day I had issue with tokek (lizard) inside my room however there are 2 guys came and help us (very appreciate). Unfortunately even though I have mentioned when I made a booking as a honeymoon couple but there is nothing special arrangement in the room. or just because I have made a booking to the third party so there's no arrangement for honeymoon? but so far was good. Thank you.
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6 people find it helpful
Accommodation's Reply
11 Dec 2019
Dear Ms. Rida, Greetings from Menzel Ubud. Thank you for your warm review. We glad that you happy with our services and facilities at Menzel Ubud. We apologies in regards with non honeymoon set up during your check in. After I cross check in your booking confirmation thought that it was not stated of Honeymooner info. Feel free to contact us for your further holiday at Menzel. Regards, Susana Menzel Ubud
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Bedroom 4 Menzel Ubud

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Menzel Ubud

Traveloka (45)
Other sources (24)
8.1
Very Good
From 45 reviews
Provided by travellers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.6

Location

7.6

Service and Facilites

8.3

Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Menzel Ubud

Number of reviews per page
20
40
Customer reviews
I Gusti A. E. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 132 week(s) ago
Peacefull and very quite are, very recommendedfor couple.
Find this review helpful?
I Gusti A. E. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 132 week(s) ago
Located very secluded and it is really perfect for couple or escape holiday since it is very quite and nice athmosphere.
1 people find it helpful
Phan B. L.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 170 week(s) ago
Phòng không được như ảnh, dịch vụ kém
Find this review helpful?
lahudi k. k.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 177 week(s) ago
Nyaman, suasana pedesaan, bersih. Harus lebih lama tinggal di Menzel, tentunya dengan harga yang lebih ekonomis.
Find this review helpful?
Dwi R.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 192 week(s) ago
Ac is not working they need 3hour to fix it and its already 10pm. I pay the room for nothing. They give solution to us to move to the lower price room because other room are full. Very bad experience for me and my family.
1 people find it helpful
Accommodation's Reply
18 Oct 2022
Dear Mrs. Dwi, Warmest Greetings from Menzel Ubud, On behalf of Management of Menzel Ubud, we would like to take this opportunity to ask for an apology for the inconveniences experienced happened to you while you were staying with us. Your reviews have been well noted and we have instructed department concerned to pay more attention of your advice and make sure the situation would not happen again. All over again thank you very much for your kind attention and understanding and we look forward to the privilege of serving you at Menzel Ubud. Your sincerely, ING Ardhana Corp. General Manager
Anak A. G. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 194 week(s) ago
The villa is nice, the atmosphere is quiet, the view is also good. Suitable for healing or honeymoon, it's really cool 👍.
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2 people find it helpful
Melania Y. c. D.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 195 week(s) ago
The view is really cool 👍 the staff is friendly, the food is delicious.
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1 people find it helpful
Hui S.
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5.7
/10
Reviewed 206 week(s) ago
Bad location and the rode is very hard to drive, the room is small, uncomfortable, smelly and when we go there no more terrace.
1 people find it helpful
Accommodation's Reply
30 Jun 2022
Dear Mr/s. Hui, Warmest Greetings from Menzel Ubud On behalf of Management of Menzel Ubud, we would like to take this opportunity to ask for an apology for the inconveniences experienced happened to you while you were staying with us. Your reviews have been well noted and we have to pay more attention of your advice and make sure the situation would not happen again. All over again thank you very much for your kind attention and understanding and we look forward to the privilege of serving you at Menzel Ubud. Your sincerely, ING Ardhana Corp. General Manager
Neny
icon-origin-TRAVELOKA
6.3
/10
Reviewed 212 week(s) ago
My room got no TV, I asked he said I got a room where the TV was being repaired. And there was no prior notification and if it wasn't asked, just keep quiet. Is it because I ordered via the application so that it is not a priority? Actually the view is good for healing, only at night there is no TV entertainment.
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5 people find it helpful
sherli k. s.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 213 week(s) ago
Actually, I know this hotel from my sister-in-law who knows the owner. Actually, I didn't think the facilities were like this. This type of deluxe room he said. The position of the room at the top and had to go up the stairs. Actually, I'm also worried because I brought a toddler. He said the deluxe below was full. When I entered the room, I was a little shocked because I had previously stayed in a hotel with the same price but 4 star facilities. Then when my husband said, "This doesn't have a TV?". I was immediately shocked!. When I asked the receptionist downstairs, the answer was shocking, "Yes ma'am, there isn't any TV because of the pandemic, so all the TVs are broken, so we don't use TV, there are only 2 types of rooms that use TV. Actually, if you think about it, It doesn't have anything to do with it, other hotels have also been affected by the pandemic, but there's nothing they have removed facilities like a hotel. Long story short, the next morning when we wanted to check out, we happened to put our things in the car first, but when we wanted to to the car, the receptionist said, "mother. Mother. Where are you going? Have you checked out yet? Mbaknya with a panicked face as if we want to play just go!. Yes ma'am! I immediately said we wanted to check out but we were cleaning up the things to Ms.'s car and we haven't had breakfast either. After cleaning up, we went to the restaurant for breakfast. And. When presented with the breakfast menu, we ordered 1 fried rice, 1 fried noodle, 1 omlet. Eeqhh Ma'am immediately said "Sorry Ma'am, only got 2 for breakfast. Immediately shocked again, Huh? How can you? Obviously in the application I chose 2 adults and 1 child. And it was written that the child was not charged extra. only got 2 for breakfast. And he asked the ladies at the receptionist, the answer was "get 2, when did you write 2 adults 1 child?". Because I heard you say that, I came to see you, ladies and gentlemen. Her mother, with an uncomfortable face, immediately said "Wait a minute, ma'am, I'll ask first. My husband and I were already emotional, but that's okay. Just be patient. Finally after waiting, the lady said "yes ma'am, I got it for 2 adults and 1 child. After I ordered and the food arrived, again I was shocked because the portions were very small. It's really breakfast. But I compared it with the hotels in Ubud which I previously stayed. This hotel is located inside and the road is really bad. Oh yes, I asked for a deposit of 100 thousand too. It's a bit strange to be asked for a deposit. That's the story of the experience of staying here. Next pay more attention to the service and the officers are given training on service excellence 2. Improve the facilities again.
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8 people find it helpful
Accommodation's Reply
22 May 2022
Dear Mrs. Sherry, Thank you for staying at Menzel Ubud. We apologize if during your stay, our facilities and services did not meet your expectations. We also thank you for your suggestions and input, we will use them as a reference to improve the quality even better in the future. Warm regards, Susan Menzel Ubud
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Ira L.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 221 week(s) ago
There is another deposit of money, with the reason to worry if something is damaged. There was no late check out, even though the hotel was not crowded at that time.
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6 people find it helpful
Chyntia S. Z.
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10.0
/10
Reviewed 222 week(s) ago
The place is really nice! Enjoyed it very much! The staff are so kind and friendly, also very helpful! And the nasi goreng is really good! A very nice place to calm the mind and body.
1 people find it helpful
wulan
icon-origin-TRAVELOKA
10.0
/10
Reviewed 237 week(s) ago
Wajib banget nginep di menzel kalau ke ubud suasanya tenang banget.
1 people find it helpful
Dinar K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 245 week(s) ago
Sip is very natural, makes you calm and relax.
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Desi A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 282 week(s) ago
The place is really nice and comfortable.
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3 people find it helpful
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Meidel M.
icon-origin-TRAVELOKA
5.9
/10
Reviewed 283 week(s) ago
The road is very narrow and the car is difficult to enter when checking in if you bring your own child 8 years of charge 1 additional money after being charged is not given an extra bed while in Bali, only this hotel that takes children is heavily charged, it doesn't recommend the point.
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12 people find it helpful
Adiguna B.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
5.2
/10
Reviewed 334 week(s) ago
I am writing an honest review hopefully the management can learn something from it. The place has potential. But it seems the management does not understand what comfort means. The hotel is situated in the center of a rice field, not a walking distance to the center of road/shops. The path leading there is quite long and unpaved. You should get a motorcycle as quickly as possible. Since we did not have motorbike, it was very bothersome to go out. We decided to have dinner here, it is very overpriced. The place is beautiful, scenic with rice field in the center. We booked an ethnic vila overlooking the rice field with a spa pool, however we were shown another vila in a corner which is quite dark and scary. We said that this is not the room we ordered, and after some time we were finally given our room. At this point I felt rather odd. When we entered our room (ethnic) something just feel wrong. It seems like they have not cleaned it properly. Our wooden “villa” has gecko dung scattered on the floor (geckos must have lived on the high rising roof without ceiling) the spa pool which we were looking forward too was also stained with gecko dung. There is a gap on the bottom of the wooden door which cannot be closed and Im pretty sure all kind of insects can crawl in at night. At one point of time in the night a centipede was in our bathroom. Our television is off centered so from the bed one of the bed pole is blocking the view. What I find very excruciating is that the whole room is very dimly lit. There is no central lighting which makes the atmosphere very heavy and made both me and my wife very anxious thus we couldn't sleep. When we had dinner the whole hotel was also very dark. During our stay there there was a blackout for 3 hours at night. With the AC off, we could hear all kind of bugs and mouse sounds. Why is there no back up generator for an expensive hotel such as this? Our room cost Rp1,400,000. In the morning breakfast was okay, the bread was good. Staying here felt like a horror movie. During the day, everything is bright and beautiful. When night falls, it was horrifying (mostly due to lack of lighting). Initially we booked 2 nights. After the first night we escaped out of this place (of course they didn't give us refund). The whole vibe is just creepy. In addition, people pay good money to your hotel and they expect that much. I feel it was totally not worth the price.
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5 people find it helpful
Accommodation's Reply
04 Feb 2020
Dear Mr/s Adiguna, Warmest greeting from Menzel Ubud. We would like to thank you for taking time to forward your constructive feedback. We are really sorry to hear that we were not able to provide our best services and products during staying with us. We committed to do necessary actions to ensure we can avoid the similar things reoccurred in future, especially on how we can manage our operational and do proper service equally for all customers. We will trust that we can do proper improvement and we do hope able to welcoming you return to our home to proof that we can do better for our future endeavors Thank you and best regards, Dewa Darma Corp. General Manager Natya Hospitality
Vonny K.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 334 week(s) ago
The place and room are really nice. The hotel concept is cool. 1 villa with 3 bedrooms plus a private pool and rice view. Want to lack access to the hotel, we came at night, a little surprised to find out the access into the alley, passing the rice fields and small times. For the actual location is quite center. Ingun access only must be addressed. So far, it was very pleasant to stay at Menzel Ubud.
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14 people find it helpful
Accommodation's Reply
28 Jan 2020
Dear Vonny, Greetings from Menzel Ubud Thank you for your warm review, it's pleasure to hear it from you. We are glad that you are satisfied with our services. Your compliment will be our point of attention to maintain and increase our services & quality in the future. We hope that we could serve you back in your future holiday, therefore feel free to contact us for best offer. Regards, Susana Menzel Ubud
Rida
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.4
/10
Reviewed 342 week(s) ago
I was stayed in menzel ubud for 4d3n as a honeymoon couple. it was beautiful and peaceful villa. 2nd day I had issue with tokek (lizard) inside my room however there are 2 guys came and help us (very appreciate). Unfortunately even though I have mentioned when I made a booking as a honeymoon couple but there is nothing special arrangement in the room. or just because I have made a booking to the third party so there's no arrangement for honeymoon? but so far was good. Thank you.
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6 people find it helpful
Accommodation's Reply
11 Dec 2019
Dear Ms. Rida, Greetings from Menzel Ubud. Thank you for your warm review. We glad that you happy with our services and facilities at Menzel Ubud. We apologies in regards with non honeymoon set up during your check in. After I cross check in your booking confirmation thought that it was not stated of Honeymooner info. Feel free to contact us for your further holiday at Menzel. Regards, Susana Menzel Ubud
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