Menzel Ubud

Hotels
8.5
/10
Very Good
71 reviews

What Guests Say About Their Stay

Meriam

10.0
/ 10
Very peaceful location with beautiful surroundings. The staff were super friendly and took care of all our needs. I would recommend this without any hesitation!

Ulrica

10.0
/ 10
A so nice place. With the ricefied in the middle. Like a fairytale. Very lovely food. Taste really good and looked very beautiful. Very nice staff. Always happy and kind. I can really recommend this place. Book the villa or dubbel room deluxe. We hade deluxe room. 10 min walk to the mainroad.

Joanna

10.0
/ 10
My husband and I stayed for 4 nights in a villa with balcony. We had a lovely breakfast every morning beside the pool. All the staff were so welcoming and attentive. Menzel is so relaxing and peaceful. We certainly recommend Menzel for a wonderful stay in Ubud.
In the Area
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Jl. Yudistira, Br. Kalah, Peliatan - Ubud , Ubud, Gianyar, Bali, Indonesia, 80571

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Menzel Ubud is located in area / city Ubud. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Menzel Ubud

Jl. Yudistira, Br. Kalah, Peliatan - Ubud , Ubud, Gianyar, Bali, Indonesia, 80571
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Lobby Menzel Ubud
Bedroom 2 Menzel Ubud

Discover More About Menzel Ubud

Discover the serene beauty and cultural heart of Bali with a stay at

Menzel Ubud

. Nestled amidst lush landscapes and vibrant traditions, Menzel Ubud offers an unforgettable escape for travelers seeking tranquility and authentic Balinese experiences. Room rates at Menzel Ubud start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Menzel Ubud Location

Menzel Ubud is ideally situated in the tranquil village of Lodtunduh, Gianyar, Bali, Indonesia. Located approximately 15 kilometers from the bustling center of Ubud, this charming retreat offers a peaceful sanctuary away from the crowds, yet remains conveniently accessible. The nearest major transit hub is Ngurah Rai International Airport (DPS), which is about a 1.5-hour drive away, depending on traffic conditions. Menzel Ubud is nestled amidst verdant rice paddies and tropical gardens, providing an atmosphere of serene seclusion perfect for a rejuvenating staycation or a peaceful getaway.

Menzel Ubud Facilities & Services

Facilities for guests at Menzel Ubud are designed to enhance your comfort and enjoyment throughout your stay.

  • Complimentary Wi-Fi access is available throughout the property.
  • A refreshing outdoor swimming pool is perfect for a leisurely dip.
  • The on-site restaurant serves delicious local and international cuisine.
  • Guests can enjoy relaxing spa and wellness treatments (additional fees apply).
  • A dedicated concierge service is available to assist with tour bookings and local recommendations.
  • Free parking is available for guests arriving by car.
  • The hotel offers a shuttle service to Ubud center for a nominal fee (PHP 200, operating hours 9:00 AM - 5:00 PM).

Menzel Ubud Room Types

Explore the diverse room types of Menzel Ubud, each thoughtfully designed to offer comfort and style.

Deluxe Room:

These rooms offer a comfortable retreat with a Garden View. Available in smoking and non-smoking options. Some rooms feature a bathtub.

Suite Room:

Experience enhanced luxury in our spacious suites, boasting a serene Garden View. These rooms are non-smoking and include a bathtub for ultimate relaxation.

Family Room:

Perfect for families or groups, these rooms provide ample space and a Garden View. Available in non-smoking options. Some family rooms are equipped with a bathtub.

Menzel Ubud does not currently offer pet-friendly rooms.

Menzel Ubud Dining & Restaurants

Savor the flavors of Bali at Menzel Ubud's dining establishments.

Menzel Restaurant:

Open daily from 7:00 AM to 10:00 PM, this restaurant offers a delightful menu of authentic Balinese dishes and international favorites. Estimated price per person: PHP 500 - PHP 800.

Poolside Bar:

Enjoy refreshing drinks and light snacks by the pool from 10:00 AM to 6:00 PM.

Menzel Ubud Nearby Attractions and Activities

Immerse yourself in the rich culture and natural beauty surrounding Menzel Ubud.

  • Tegalalang Rice Terraces:

    Witness the iconic emerald-green rice paddies, a UNESCO World Heritage site, approximately a 30-minute drive away.
  • Ubud Monkey Forest:

    Explore this sacred sanctuary home to hundreds of long-tailed macaques and ancient temples, about a 20-minute drive from the hotel.
  • Goa Gajah (Elephant Cave):

    Discover this archaeological site with its intricate stone carvings and a meditation cave, located around a 15-minute drive away.
  • Ubud Art Market:

    Browse for unique souvenirs, handicrafts, and local art in the heart of Ubud, approximately a 20-minute drive away.
  • Tirta Empul Temple:

    Experience a traditional Balinese purification ritual at this holy water temple, about a 30-minute drive from Menzel Ubud.

If you are looking for other activities around Menzel Ubud, check out the best deals on Traveloka: Recommended activities in Gianyar!

How to Get to Menzel Ubud from the Airport

Navigating your journey to Menzel Ubud is straightforward, with several convenient options available. The airport transfer service of Menzel Ubud ensures a smooth arrival. Here's how to get to Menzel Ubud:

  • Hotel Private Airport Transfer:

    The most convenient option is to pre-book Menzel Ubud's private airport transfer service. This service offers a hassle-free experience directly from Ngurah Rai International Airport (DPS) to the hotel. Estimated cost: PHP 1,000 - PHP 1,500.
  • Taxi:

    Metered taxis are readily available at the airport. Ensure the meter is used for a fair fare. Estimated cost: PHP 800 - PHP 1,200.
  • Ride-hailing Service:

    You can also book a ride through a ride-hailing service from the designated pick-up points at the airport. Estimated cost: PHP 700 - PHP 1,100.
  • Rental Car:

    For those who prefer to explore at their own pace, renting a car at the airport is an option.

For seamless travel, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Menzel Ubud

Choosing Menzel Ubud for your Balinese adventure promises a blend of tranquility, comfort, and authentic cultural immersion. With excellent

room availability at Menzel Ubud

, you can easily find the perfect accommodation to suit your needs.

  • Serene location offering a peaceful escape.
  • Comfortable and well-appointed rooms with beautiful garden views.
  • Convenient access to Ubud's cultural attractions and natural wonders.
  • Warm Balinese hospitality ensuring a memorable stay.
  • Excellent value for money, especially with new user promotions.

Ready to experience the magic of Bali?

Booking Menzel Ubud

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All facilities in Menzel Ubud

Swimming Pool Menzel Ubud
Swimming Pool
Common Space Menzel Ubud
Common Space
Lobby Menzel Ubud
Lobby
Bedroom Menzel Ubud
Bedroom
In-room Bathroom Menzel Ubud
In-room Bathroom

Hotel Services

  • Welcoming drinks
  • Concierge
  • Early Check-in
  • Express check-in
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Tours
  • Wedding service

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Continental breakfast
  • Set menu dinner
  • Show cooking restaurant
  • Dietary menu

Public Facilities

  • Coffee/tea in lobby
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Garden
  • Massage
  • Outdoor pool
  • Spa

In-room Facilities

  • Desk
  • In-room safe
  • Minibar
  • Shower

Transportation

  • Limited parking
  • Secure parking

Connectivity

  • Internet point
  • Free WiFi

Business Facilities

  • Photocopier
  • PRINTER

Kids and Pets

  • Babysitting with surcharge

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Menzel Ubud

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 2 day(s) prior to arrival

General Check-in Instructions

Dear Guest, Greetings from Menzel Ubud... We are pleased to welcoming you at our property. Therefore please to note several terms & conditions for your perusal: - Check in time 14:00 - Check out time 12:00 - Normal Occupancies in one room is 2 persons. Additional person apply ADDITIONAL CHARGE that will informed by Reception upon check in. - Additional charge apply for bring Alcohol IDR 50.000 net/bottle - Additional charge apply for bring Food & Cooking utensils IDR 500.000 net - NO pets allowed
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Menzel Ubud
25
Number of floors in Menzel Ubud
1
Another facilities in Menzel Ubud
Welcoming drinks, Concierge, Early Check-in, Express check-in, 24-hour Receptionist

Frequently asked question in Menzel Ubud

What are available facilities at Menzel Ubud?
There are top facilites at Menzel Ubud such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Menzel Ubud?
The standard check-in time at Menzel Ubud is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Menzel Ubud provide breakfast?
Yes, Menzel Ubud provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Menzel Ubud?
Menzel Ubud is a 4.5-star hotel.
How many floors does Menzel Ubud have?
Menzel Ubud has 1 floors.
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More Reviews from Other Guests in Menzel Ubud

Overall Ratings & Reviews Menzel Ubud

Traveloka (45)
Other sources (26)
8.1
Very Good
From 45 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.6

Location

7.6

Service and Facilites

8.3

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Traveler Reviews Menzel Ubud

Number of reviews per page
20
40
Customer reviews
I Gusti A. E. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 136 week(s) ago
Peacefull and very quite are, very recommendedfor couple.
Find this review helpful?
I Gusti A. E. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 136 week(s) ago
Located very secluded and it is really perfect for couple or escape holiday since it is very quite and nice athmosphere.
1 people find it helpful
Phan B. L.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 174 week(s) ago
Phòng không được như ảnh, dịch vụ kém
Find this review helpful?
lahudi k. k.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 181 week(s) ago
Nyaman, suasana pedesaan, bersih. Harus lebih lama tinggal di Menzel, tentunya dengan harga yang lebih ekonomis.
Find this review helpful?
Dwi R.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 196 week(s) ago
Ac is not working they need 3hour to fix it and its already 10pm. I pay the room for nothing. They give solution to us to move to the lower price room because other room are full. Very bad experience for me and my family.
1 people find it helpful
Accommodation's Reply
18 Oct 2022
Dear Mrs. Dwi, Warmest Greetings from Menzel Ubud, On behalf of Management of Menzel Ubud, we would like to take this opportunity to ask for an apology for the inconveniences experienced happened to you while you were staying with us. Your reviews have been well noted and we have instructed department concerned to pay more attention of your advice and make sure the situation would not happen again. All over again thank you very much for your kind attention and understanding and we look forward to the privilege of serving you at Menzel Ubud. Your sincerely, ING Ardhana Corp. General Manager
Anak A. G. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 198 week(s) ago
The villa is nice, the atmosphere is quiet, the view is also good. Suitable for healing or honeymoon, it's really cool 👍.
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2 people find it helpful
Melania Y. c. D.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 199 week(s) ago
The view is really cool 👍 the staff is friendly, the food is delicious.
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1 people find it helpful
Hui S.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 210 week(s) ago
Bad location and the rode is very hard to drive, the room is small, uncomfortable, smelly and when we go there no more terrace.
1 people find it helpful
Accommodation's Reply
30 Jun 2022
Dear Mr/s. Hui, Warmest Greetings from Menzel Ubud On behalf of Management of Menzel Ubud, we would like to take this opportunity to ask for an apology for the inconveniences experienced happened to you while you were staying with us. Your reviews have been well noted and we have to pay more attention of your advice and make sure the situation would not happen again. All over again thank you very much for your kind attention and understanding and we look forward to the privilege of serving you at Menzel Ubud. Your sincerely, ING Ardhana Corp. General Manager
Neny
icon-origin-TRAVELOKA
6.3
/10
Reviewed 216 week(s) ago
My room got no TV, I asked he said I got a room where the TV was being repaired. And there was no prior notification and if it wasn't asked, just keep quiet. Is it because I ordered via the application so that it is not a priority? Actually the view is good for healing, only at night there is no TV entertainment.
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5 people find it helpful
sherli k. s.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 217 week(s) ago
Actually, I know this hotel from my sister-in-law who knows the owner. Actually, I didn't think the facilities were like this. This type of deluxe room he said. The position of the room at the top and had to go up the stairs. Actually, I'm also worried because I brought a toddler. He said the deluxe below was full. When I entered the room, I was a little shocked because I had previously stayed in a hotel with the same price but 4 star facilities. Then when my husband said, "This doesn't have a TV?". I was immediately shocked!. When I asked the receptionist downstairs, the answer was shocking, "Yes ma'am, there isn't any TV because of the pandemic, so all the TVs are broken, so we don't use TV, there are only 2 types of rooms that use TV. Actually, if you think about it, It doesn't have anything to do with it, other hotels have also been affected by the pandemic, but there's nothing they have removed facilities like a hotel. Long story short, the next morning when we wanted to check out, we happened to put our things in the car first, but when we wanted to to the car, the receptionist said, "mother. Mother. Where are you going? Have you checked out yet? Mbaknya with a panicked face as if we want to play just go!. Yes ma'am! I immediately said we wanted to check out but we were cleaning up the things to Ms.'s car and we haven't had breakfast either. After cleaning up, we went to the restaurant for breakfast. And. When presented with the breakfast menu, we ordered 1 fried rice, 1 fried noodle, 1 omlet. Eeqhh Ma'am immediately said "Sorry Ma'am, only got 2 for breakfast. Immediately shocked again, Huh? How can you? Obviously in the application I chose 2 adults and 1 child. And it was written that the child was not charged extra. only got 2 for breakfast. And he asked the ladies at the receptionist, the answer was "get 2, when did you write 2 adults 1 child?". Because I heard you say that, I came to see you, ladies and gentlemen. Her mother, with an uncomfortable face, immediately said "Wait a minute, ma'am, I'll ask first. My husband and I were already emotional, but that's okay. Just be patient. Finally after waiting, the lady said "yes ma'am, I got it for 2 adults and 1 child. After I ordered and the food arrived, again I was shocked because the portions were very small. It's really breakfast. But I compared it with the hotels in Ubud which I previously stayed. This hotel is located inside and the road is really bad. Oh yes, I asked for a deposit of 100 thousand too. It's a bit strange to be asked for a deposit. That's the story of the experience of staying here. Next pay more attention to the service and the officers are given training on service excellence 2. Improve the facilities again.
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8 people find it helpful
Accommodation's Reply
22 May 2022
Dear Mrs. Sherry, Thank you for staying at Menzel Ubud. We apologize if during your stay, our facilities and services did not meet your expectations. We also thank you for your suggestions and input, we will use them as a reference to improve the quality even better in the future. Warm regards, Susan Menzel Ubud
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Ira L.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 225 week(s) ago
There is another deposit of money, with the reason to worry if something is damaged. There was no late check out, even though the hotel was not crowded at that time.
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6 people find it helpful
Chyntia S. Z.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 226 week(s) ago
The place is really nice! Enjoyed it very much! The staff are so kind and friendly, also very helpful! And the nasi goreng is really good! A very nice place to calm the mind and body.
1 people find it helpful
wulan
icon-origin-TRAVELOKA
10.0
/10
Reviewed 241 week(s) ago
Wajib banget nginep di menzel kalau ke ubud suasanya tenang banget.
1 people find it helpful
Dinar K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 249 week(s) ago
Sip is very natural, makes you calm and relax.
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Desi A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 286 week(s) ago
The place is really nice and comfortable.
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3 people find it helpful
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Meidel M.
icon-origin-TRAVELOKA
5.9
/10
Reviewed 287 week(s) ago
The road is very narrow and the car is difficult to enter when checking in if you bring your own child 8 years of charge 1 additional money after being charged is not given an extra bed while in Bali, only this hotel that takes children is heavily charged, it doesn't recommend the point.
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12 people find it helpful
Adiguna B.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
5.2
/10
Reviewed 338 week(s) ago
I am writing an honest review hopefully the management can learn something from it. The place has potential. But it seems the management does not understand what comfort means. The hotel is situated in the center of a rice field, not a walking distance to the center of road/shops. The path leading there is quite long and unpaved. You should get a motorcycle as quickly as possible. Since we did not have motorbike, it was very bothersome to go out. We decided to have dinner here, it is very overpriced. The place is beautiful, scenic with rice field in the center. We booked an ethnic vila overlooking the rice field with a spa pool, however we were shown another vila in a corner which is quite dark and scary. We said that this is not the room we ordered, and after some time we were finally given our room. At this point I felt rather odd. When we entered our room (ethnic) something just feel wrong. It seems like they have not cleaned it properly. Our wooden “villa” has gecko dung scattered on the floor (geckos must have lived on the high rising roof without ceiling) the spa pool which we were looking forward too was also stained with gecko dung. There is a gap on the bottom of the wooden door which cannot be closed and Im pretty sure all kind of insects can crawl in at night. At one point of time in the night a centipede was in our bathroom. Our television is off centered so from the bed one of the bed pole is blocking the view. What I find very excruciating is that the whole room is very dimly lit. There is no central lighting which makes the atmosphere very heavy and made both me and my wife very anxious thus we couldn't sleep. When we had dinner the whole hotel was also very dark. During our stay there there was a blackout for 3 hours at night. With the AC off, we could hear all kind of bugs and mouse sounds. Why is there no back up generator for an expensive hotel such as this? Our room cost Rp1,400,000. In the morning breakfast was okay, the bread was good. Staying here felt like a horror movie. During the day, everything is bright and beautiful. When night falls, it was horrifying (mostly due to lack of lighting). Initially we booked 2 nights. After the first night we escaped out of this place (of course they didn't give us refund). The whole vibe is just creepy. In addition, people pay good money to your hotel and they expect that much. I feel it was totally not worth the price.
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5 people find it helpful
Accommodation's Reply
04 Feb 2020
Dear Mr/s Adiguna, Warmest greeting from Menzel Ubud. We would like to thank you for taking time to forward your constructive feedback. We are really sorry to hear that we were not able to provide our best services and products during staying with us. We committed to do necessary actions to ensure we can avoid the similar things reoccurred in future, especially on how we can manage our operational and do proper service equally for all customers. We will trust that we can do proper improvement and we do hope able to welcoming you return to our home to proof that we can do better for our future endeavors Thank you and best regards, Dewa Darma Corp. General Manager Natya Hospitality
Vonny K.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 338 week(s) ago
The place and room are really nice. The hotel concept is cool. 1 villa with 3 bedrooms plus a private pool and rice view. Want to lack access to the hotel, we came at night, a little surprised to find out the access into the alley, passing the rice fields and small times. For the actual location is quite center. Ingun access only must be addressed. So far, it was very pleasant to stay at Menzel Ubud.
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14 people find it helpful
Accommodation's Reply
28 Jan 2020
Dear Vonny, Greetings from Menzel Ubud Thank you for your warm review, it's pleasure to hear it from you. We are glad that you are satisfied with our services. Your compliment will be our point of attention to maintain and increase our services & quality in the future. We hope that we could serve you back in your future holiday, therefore feel free to contact us for best offer. Regards, Susana Menzel Ubud
Rida
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.4
/10
Reviewed 346 week(s) ago
I was stayed in menzel ubud for 4d3n as a honeymoon couple. it was beautiful and peaceful villa. 2nd day I had issue with tokek (lizard) inside my room however there are 2 guys came and help us (very appreciate). Unfortunately even though I have mentioned when I made a booking as a honeymoon couple but there is nothing special arrangement in the room. or just because I have made a booking to the third party so there's no arrangement for honeymoon? but so far was good. Thank you.
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6 people find it helpful
Accommodation's Reply
11 Dec 2019
Dear Ms. Rida, Greetings from Menzel Ubud. Thank you for your warm review. We glad that you happy with our services and facilities at Menzel Ubud. We apologies in regards with non honeymoon set up during your check in. After I cross check in your booking confirmation thought that it was not stated of Honeymooner info. Feel free to contact us for your further holiday at Menzel. Regards, Susana Menzel Ubud
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Bedroom 4 Menzel Ubud

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Menzel Ubud

Traveloka (45)
Other sources (26)
8.1
Very Good
From 45 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.6

Location

7.6

Service and Facilites

8.3

Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Menzel Ubud

Number of reviews per page
20
40
Customer reviews
I Gusti A. E. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 136 week(s) ago
Peacefull and very quite are, very recommendedfor couple.
Find this review helpful?
I Gusti A. E. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 136 week(s) ago
Located very secluded and it is really perfect for couple or escape holiday since it is very quite and nice athmosphere.
1 people find it helpful
Phan B. L.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 174 week(s) ago
Phòng không được như ảnh, dịch vụ kém
Find this review helpful?
lahudi k. k.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 181 week(s) ago
Nyaman, suasana pedesaan, bersih. Harus lebih lama tinggal di Menzel, tentunya dengan harga yang lebih ekonomis.
Find this review helpful?
Dwi R.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 196 week(s) ago
Ac is not working they need 3hour to fix it and its already 10pm. I pay the room for nothing. They give solution to us to move to the lower price room because other room are full. Very bad experience for me and my family.
1 people find it helpful
Accommodation's Reply
18 Oct 2022
Dear Mrs. Dwi, Warmest Greetings from Menzel Ubud, On behalf of Management of Menzel Ubud, we would like to take this opportunity to ask for an apology for the inconveniences experienced happened to you while you were staying with us. Your reviews have been well noted and we have instructed department concerned to pay more attention of your advice and make sure the situation would not happen again. All over again thank you very much for your kind attention and understanding and we look forward to the privilege of serving you at Menzel Ubud. Your sincerely, ING Ardhana Corp. General Manager
Anak A. G. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 198 week(s) ago
The villa is nice, the atmosphere is quiet, the view is also good. Suitable for healing or honeymoon, it's really cool 👍.
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2 people find it helpful
Melania Y. c. D.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 199 week(s) ago
The view is really cool 👍 the staff is friendly, the food is delicious.
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1 people find it helpful
Hui S.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 210 week(s) ago
Bad location and the rode is very hard to drive, the room is small, uncomfortable, smelly and when we go there no more terrace.
1 people find it helpful
Accommodation's Reply
30 Jun 2022
Dear Mr/s. Hui, Warmest Greetings from Menzel Ubud On behalf of Management of Menzel Ubud, we would like to take this opportunity to ask for an apology for the inconveniences experienced happened to you while you were staying with us. Your reviews have been well noted and we have to pay more attention of your advice and make sure the situation would not happen again. All over again thank you very much for your kind attention and understanding and we look forward to the privilege of serving you at Menzel Ubud. Your sincerely, ING Ardhana Corp. General Manager
Neny
icon-origin-TRAVELOKA
6.3
/10
Reviewed 216 week(s) ago
My room got no TV, I asked he said I got a room where the TV was being repaired. And there was no prior notification and if it wasn't asked, just keep quiet. Is it because I ordered via the application so that it is not a priority? Actually the view is good for healing, only at night there is no TV entertainment.
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5 people find it helpful
sherli k. s.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 217 week(s) ago
Actually, I know this hotel from my sister-in-law who knows the owner. Actually, I didn't think the facilities were like this. This type of deluxe room he said. The position of the room at the top and had to go up the stairs. Actually, I'm also worried because I brought a toddler. He said the deluxe below was full. When I entered the room, I was a little shocked because I had previously stayed in a hotel with the same price but 4 star facilities. Then when my husband said, "This doesn't have a TV?". I was immediately shocked!. When I asked the receptionist downstairs, the answer was shocking, "Yes ma'am, there isn't any TV because of the pandemic, so all the TVs are broken, so we don't use TV, there are only 2 types of rooms that use TV. Actually, if you think about it, It doesn't have anything to do with it, other hotels have also been affected by the pandemic, but there's nothing they have removed facilities like a hotel. Long story short, the next morning when we wanted to check out, we happened to put our things in the car first, but when we wanted to to the car, the receptionist said, "mother. Mother. Where are you going? Have you checked out yet? Mbaknya with a panicked face as if we want to play just go!. Yes ma'am! I immediately said we wanted to check out but we were cleaning up the things to Ms.'s car and we haven't had breakfast either. After cleaning up, we went to the restaurant for breakfast. And. When presented with the breakfast menu, we ordered 1 fried rice, 1 fried noodle, 1 omlet. Eeqhh Ma'am immediately said "Sorry Ma'am, only got 2 for breakfast. Immediately shocked again, Huh? How can you? Obviously in the application I chose 2 adults and 1 child. And it was written that the child was not charged extra. only got 2 for breakfast. And he asked the ladies at the receptionist, the answer was "get 2, when did you write 2 adults 1 child?". Because I heard you say that, I came to see you, ladies and gentlemen. Her mother, with an uncomfortable face, immediately said "Wait a minute, ma'am, I'll ask first. My husband and I were already emotional, but that's okay. Just be patient. Finally after waiting, the lady said "yes ma'am, I got it for 2 adults and 1 child. After I ordered and the food arrived, again I was shocked because the portions were very small. It's really breakfast. But I compared it with the hotels in Ubud which I previously stayed. This hotel is located inside and the road is really bad. Oh yes, I asked for a deposit of 100 thousand too. It's a bit strange to be asked for a deposit. That's the story of the experience of staying here. Next pay more attention to the service and the officers are given training on service excellence 2. Improve the facilities again.
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8 people find it helpful
Accommodation's Reply
22 May 2022
Dear Mrs. Sherry, Thank you for staying at Menzel Ubud. We apologize if during your stay, our facilities and services did not meet your expectations. We also thank you for your suggestions and input, we will use them as a reference to improve the quality even better in the future. Warm regards, Susan Menzel Ubud
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Ira L.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 225 week(s) ago
There is another deposit of money, with the reason to worry if something is damaged. There was no late check out, even though the hotel was not crowded at that time.
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6 people find it helpful
Chyntia S. Z.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 226 week(s) ago
The place is really nice! Enjoyed it very much! The staff are so kind and friendly, also very helpful! And the nasi goreng is really good! A very nice place to calm the mind and body.
1 people find it helpful
wulan
icon-origin-TRAVELOKA
10.0
/10
Reviewed 241 week(s) ago
Wajib banget nginep di menzel kalau ke ubud suasanya tenang banget.
1 people find it helpful
Dinar K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 249 week(s) ago
Sip is very natural, makes you calm and relax.
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Desi A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 286 week(s) ago
The place is really nice and comfortable.
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3 people find it helpful
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Meidel M.
icon-origin-TRAVELOKA
5.9
/10
Reviewed 287 week(s) ago
The road is very narrow and the car is difficult to enter when checking in if you bring your own child 8 years of charge 1 additional money after being charged is not given an extra bed while in Bali, only this hotel that takes children is heavily charged, it doesn't recommend the point.
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12 people find it helpful
Adiguna B.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
5.2
/10
Reviewed 338 week(s) ago
I am writing an honest review hopefully the management can learn something from it. The place has potential. But it seems the management does not understand what comfort means. The hotel is situated in the center of a rice field, not a walking distance to the center of road/shops. The path leading there is quite long and unpaved. You should get a motorcycle as quickly as possible. Since we did not have motorbike, it was very bothersome to go out. We decided to have dinner here, it is very overpriced. The place is beautiful, scenic with rice field in the center. We booked an ethnic vila overlooking the rice field with a spa pool, however we were shown another vila in a corner which is quite dark and scary. We said that this is not the room we ordered, and after some time we were finally given our room. At this point I felt rather odd. When we entered our room (ethnic) something just feel wrong. It seems like they have not cleaned it properly. Our wooden “villa” has gecko dung scattered on the floor (geckos must have lived on the high rising roof without ceiling) the spa pool which we were looking forward too was also stained with gecko dung. There is a gap on the bottom of the wooden door which cannot be closed and Im pretty sure all kind of insects can crawl in at night. At one point of time in the night a centipede was in our bathroom. Our television is off centered so from the bed one of the bed pole is blocking the view. What I find very excruciating is that the whole room is very dimly lit. There is no central lighting which makes the atmosphere very heavy and made both me and my wife very anxious thus we couldn't sleep. When we had dinner the whole hotel was also very dark. During our stay there there was a blackout for 3 hours at night. With the AC off, we could hear all kind of bugs and mouse sounds. Why is there no back up generator for an expensive hotel such as this? Our room cost Rp1,400,000. In the morning breakfast was okay, the bread was good. Staying here felt like a horror movie. During the day, everything is bright and beautiful. When night falls, it was horrifying (mostly due to lack of lighting). Initially we booked 2 nights. After the first night we escaped out of this place (of course they didn't give us refund). The whole vibe is just creepy. In addition, people pay good money to your hotel and they expect that much. I feel it was totally not worth the price.
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5 people find it helpful
Accommodation's Reply
04 Feb 2020
Dear Mr/s Adiguna, Warmest greeting from Menzel Ubud. We would like to thank you for taking time to forward your constructive feedback. We are really sorry to hear that we were not able to provide our best services and products during staying with us. We committed to do necessary actions to ensure we can avoid the similar things reoccurred in future, especially on how we can manage our operational and do proper service equally for all customers. We will trust that we can do proper improvement and we do hope able to welcoming you return to our home to proof that we can do better for our future endeavors Thank you and best regards, Dewa Darma Corp. General Manager Natya Hospitality
Vonny K.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 338 week(s) ago
The place and room are really nice. The hotel concept is cool. 1 villa with 3 bedrooms plus a private pool and rice view. Want to lack access to the hotel, we came at night, a little surprised to find out the access into the alley, passing the rice fields and small times. For the actual location is quite center. Ingun access only must be addressed. So far, it was very pleasant to stay at Menzel Ubud.
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14 people find it helpful
Accommodation's Reply
28 Jan 2020
Dear Vonny, Greetings from Menzel Ubud Thank you for your warm review, it's pleasure to hear it from you. We are glad that you are satisfied with our services. Your compliment will be our point of attention to maintain and increase our services & quality in the future. We hope that we could serve you back in your future holiday, therefore feel free to contact us for best offer. Regards, Susana Menzel Ubud
Rida
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.4
/10
Reviewed 346 week(s) ago
I was stayed in menzel ubud for 4d3n as a honeymoon couple. it was beautiful and peaceful villa. 2nd day I had issue with tokek (lizard) inside my room however there are 2 guys came and help us (very appreciate). Unfortunately even though I have mentioned when I made a booking as a honeymoon couple but there is nothing special arrangement in the room. or just because I have made a booking to the third party so there's no arrangement for honeymoon? but so far was good. Thank you.
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6 people find it helpful
Accommodation's Reply
11 Dec 2019
Dear Ms. Rida, Greetings from Menzel Ubud. Thank you for your warm review. We glad that you happy with our services and facilities at Menzel Ubud. We apologies in regards with non honeymoon set up during your check in. After I cross check in your booking confirmation thought that it was not stated of Honeymooner info. Feel free to contact us for your further holiday at Menzel. Regards, Susana Menzel Ubud
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