Pakons Prime Hotel

Hotels
8.3
/10
Very Good
2,479 reviews

What Guests Say About Their Stay

Accessibility (131)
Staff Friendliness (126)
Distance To City Center (121)
Ambiance (115)

Randius a.

9.4
/ 10
Very satisfying, fast and friendly service, the room is clean and tidy 👍 I hope the quality is maintained.
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D***h

9.7
/ 10
The room was spacious and clean. The staff was friendly and fast response. If you had trouble with the room or anything else as you stay at the hotel, do not hesitate to call the staff, they will help you in advance. I really have a good experience staying at Pakons for 4 days. Will be back here again next time... Thank you for this good experience

Teja I.

8.5
/ 10
The hotel staff is friendly and very helpful at check in and check out.
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ARIF M.

10.0
/ 10
The room size is spacious and very clean. The facilities are very good, the location is very strategic, access to anywhere is very close, including looking for food outside the hotel and the mini market is very close. The airport is very close, only 20 minutes. The staff is very friendly.
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ZETH A. L.

10.0
/ 10
The hotel staff is very nice and friendly, the rooms are clean and comfortable, the facilities are really good, and the location is very strategic.
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In the Area
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Jalan Daan Mogot No.62. Tangerang Kota. Banten , Tangerang City Center, Tangerang, Banten, Indonesia, 15111

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Pakons Prime Hotel is a good choice when you are visiting Tangerang City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Pakons Prime Hotel

Jalan Daan Mogot No.62. Tangerang Kota. Banten , Tangerang City Center, Tangerang, Banten, Indonesia, 15111
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Lobby Pakons Prime Hotel
Exterior 2 Pakons Prime Hotel

Discover More About Pakons Prime Hotel

Discover Pakons Prime Hotel: Your Gateway to Banten's Charms

Welcome to Pakons Prime Hotel, a premier accommodation choice nestled in the heart of Banten, Indonesia. Whether you're here for business or a leisurely escape, Pakons Prime Hotel offers a blend of comfort, convenience, and authentic local experiences. Room rates at Pakons Prime Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Pakons Prime Hotel Location

Pakons Prime Hotel is strategically situated in the vibrant district of Tangerang, Banten. Located approximately 30 kilometers from the bustling city centre of Jakarta, it offers a convenient base for exploring the region. The nearest major transport hub is Soekarno-Hatta International Airport (CGK), which is a short drive away, making arrivals and departures a breeze. The hotel is surrounded by a dynamic urban landscape, offering easy access to local markets, shopping centres, and a variety of dining options, reminiscent of the lively atmosphere found in areas like Sydney's CBD or Melbourne's Southbank.

Pakons Prime Hotel Facilities & Services

Facilities for guests at Pakons Prime Hotel are designed to ensure a comfortable and enjoyable stay.
  • A sparkling outdoor swimming pool, perfect for a refreshing dip, open daily from 7:00 AM to 7:00 PM.
  • A well-equipped fitness centre, available 24/7, to keep up with your workout routine.
  • Complimentary Wi-Fi throughout the hotel, keeping you connected at all times.
  • On-site parking is available for guests, with secure parking options for peace of mind.
  • A dedicated concierge service to assist with bookings and local recommendations.
  • A business centre with printing and fax facilities for our corporate travellers.
  • Family-friendly amenities, including spacious rooms and a welcoming atmosphere for all ages.

Pakons Prime Hotel Room Types

Discover a range of inviting accommodations with diverse room types of Pakons Prime Hotel, catering to every traveller's needs.
  • Deluxe Room:

    Offering comfortable and well-appointed spaces, these rooms are available with either a city view or a park view. All rooms are strictly non-smoking and feature a private bathroom, some with a bathtub.
  • Executive Suite:

    For those seeking a little extra luxury, our Executive Suites provide spacious living areas and premium amenities. Enjoy stunning city views from your room. These are non-smoking rooms and include a bathtub.
  • Family Room:

    Designed to accommodate families, these rooms offer ample space and comfortable bedding. Enjoy a relaxing stay with a park view. These are non-smoking rooms and include a bathtub.
Please note that all rooms at Pakons Prime Hotel are non-smoking. There are no specific pet-friendly rooms available.

Pakons Prime Hotel Dining & Restaurants

Savour a delightful culinary journey at Pakons Prime Hotel's dining venues.
  • The Prime Restaurant:

    Offering a diverse menu of international and local Indonesian dishes, this restaurant is perfect for breakfast, lunch, and dinner. Enjoy an artisanal breakfast spread featuring fresh local produce. Estimated price per person: AUD $20 - $40. Operating hours: 6:00 AM - 10:00 PM daily.
  • The Sky Lounge:

    Unwind with a refreshing drink and light snacks at our rooftop bar, offering panoramic views of the surrounding area. A great spot to enjoy the sunset. Estimated price per person for drinks and snacks: AUD $15 - $30. Operating hours: 4:00 PM - 11:00 PM daily.

Pakons Prime Hotel Nearby Attractions and Activities

Explore the vibrant surroundings of Pakons Prime Hotel with these popular local attractions:
  • Ocean Park BSD:

    A fantastic water park for family fun and a refreshing escape from the tropical heat.
  • BSD City:

    A modern and well-planned urban area offering extensive shopping malls, entertainment venues, and dining experiences.
  • Museum MACAN (Modern and Contemporary Art in Nusantara):

    Immerse yourself in world-class art exhibitions at this renowned museum.
  • Taman Mini Indonesia Indah (TMII):

    Experience the rich cultural diversity of Indonesia through its traditional architecture and exhibits.
  • Puri Indah Mall:

    A popular shopping destination with a wide array of retail outlets, restaurants, and entertainment options.
If you are looking for other activities around Pakons Prime Hotel, check out the best deals on Traveloka: Recommended activities in Tangerang!

How to Get to Pakons Prime Hotel from the Airport

Getting to Pakons Prime Hotel from Soekarno-Hatta International Airport (CGK) is straightforward.
  • Airport Taxi:

    Metered airport taxis are readily available outside the arrival terminals. The journey typically takes 30-45 minutes depending on traffic, with an estimated cost of AUD $15 - $25.
  • Ride-hailing Service:

    You can book a ride-hailing service through your smartphone app for a convenient and often cost-effective option. Prices are comparable to taxis.
  • Hotel Private Transfer:

    For a seamless and comfortable arrival, Pakons Prime Hotel offers a private airport transfer service. Please contact the hotel in advance to arrange this service. The cost for this service is approximately AUD $30 - $50.
  • Shuttle Bus:

    While direct hotel shuttles are not available, various public shuttle bus services operate from the airport to different points in Tangerang. From these points, you may need to take a short taxi or ride-hailing service to reach the hotel.
For a hassle-free journey, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Pakons Prime Hotel

Pakons Prime Hotel stands out as an excellent choice for travellers seeking comfort, convenience, and value in Banten.
  • Prime Location:

    Easily accessible from the airport and close to key attractions and amenities in Tangerang.
  • Excellent Facilities:

    Enjoy a swimming pool, fitness centre, and reliable Wi-Fi.
  • Comfortable Rooms:

    A variety of well-appointed rooms to suit different needs, all non-smoking.
  • Dining Options:

    Savour delicious meals at the on-site restaurant and enjoy drinks with a view at the rooftop bar.
  • Value for Money:

    Competitive pricing, especially when utilizing Traveloka promotions.
Discover the best Room availability at Pakons Prime Hotel and make your Booking Pakons Prime Hotel today! Book budget hotels in Banten Easily book domestic and international flights at low prices

All facilities in Pakons Prime Hotel

Swimming Pool Pakons Prime Hotel
Swimming Pool
Functional Hall Pakons Prime Hotel
Functional Hall
Lobby Pakons Prime Hotel
Lobby
Exterior Pakons Prime Hotel
Exterior
Bedroom Pakons Prime Hotel
Bedroom

Public Facilities

  • Parking
  • Coffee shop
  • Early check-in
  • Elevator
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Early Check-in
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Newspaper in lobby

General

  • AC
  • Ballroom
  • Banquet
  • Heater
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area

In-room Facilities

  • Bathtub
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

Things to Do

  • Massage
  • Spa

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Pakons Prime Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Gym closed temporarily from 10-4-2024 to 30-9-2024.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Pakons Prime Hotel
113
Number of floors in Pakons Prime Hotel
9
Another facilities in Pakons Prime Hotel
Coffee shop, Early check-in, Late check-out, Breakfast restaurant, Dinner restaurant

Frequently asked questions about Pakons Prime Hotel

What are available facilities at Pakons Prime Hotel?
There are top facilites at Pakons Prime Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pakons Prime Hotel?
The standard check-in time at Pakons Prime Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Pakons Prime Hotel provide breakfast?
Yes, Pakons Prime Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Pakons Prime Hotel?
Pakons Prime Hotel has a 4.0-star rating.
How many floors does Pakons Prime Hotel have?
Pakons Prime Hotel has 9.
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Pakons Prime Hotel reviews and ratings

Overall Ratings & Reviews Pakons Prime Hotel

Traveloka (2,465)
Other sources (14)
8.4
Very Good
From 2,465 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.8

Service and Facilites

8.6

People often mention about Pakons Prime Hotel
All
Staff Friendliness (81)
Accessibility (79)
Ambiance (74)
Bedroom (73)
Distance to City Center (71)
Hotel Area (67)
Surroundings (65)
Bathroom (63)
Room Space (61)
Check-in/out Time (55)
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Traveller Reviews Pakons Prime Hotel

Number of reviews per page
20
40
Customer reviews
Tommy
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 day(s) ago
The room had lots of cockroaches, breakfast had lots of ants.
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I***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Staying at Parkons Prime Hotel for an extra day was a real treat, especially with the kids. The hotel is comfortable to stay in.
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I***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Comfortable, friendly staff, delicious menu & want to come back here again.
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Sonnya T.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The hotel is strategically located, right next to Dunkin' Donuts and across from a minimarket. There's a water dispenser in front of the room. There's a hair dryer and hair straightener.
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syifa h.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Thank you Pakons ❤️ the best hotel TGR
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I***a
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 1 week(s) ago
Located on a corner, be careful entering the hotel as it's on a one-way street. The rooms are clean, the air conditioning is cool, and there's a water dispenser near the elevator. There's a BNI ATM and a Dunkin' Donuts store. However, there's no attendant to assist with getting in and out of vehicles, even though the road leads to a busy road.
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1 people find it helpful
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 1 week(s) ago
The room's cleanliness was very poor. Upon entering, there was water seeping from under the mattress, and there were small cockroaches. The walls could probably be repainted or wallpapered, as there was mold on them. The pool area also had a light fixture that had come loose from the wall and hadn't been repaired, which was very dangerous. For a 4-star hotel, the food was lacking in variety and taste was very lacking.
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dewi p.
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 2 week(s) ago
Stayed on May 22, 2026 in room 616. Check-in was around 10 PM. Entering the room, the room was very hot and dusty. Trying to think normally, maybe the room will cool down later. Waited 15 minutes, still not cool. Until finally called the receptionist. Only the second call was heeded, the engineering team came. The attached photo was taken at 11 PM when the engineering team just arrived. After being repaired, the AC still wasn't cold. The engineering team promised it would cool down in 20 minutes, but after 30 minutes the AC was still hot. Then we ordered an extra bed. We were asked to pay downstairs. We asked if we couldn't bring the EDC machine upstairs, the reason being that no one was guarding it. Poor the guest!! Finally we went downstairs while following up on our room. Assisted by Mr. Nobi. I asked how long it would take us to get a room confirmation, he answered 10 minutes because we had to confirm with management. After that we were offered a room change but a smoking room, helloooooo! None of us smoke! And in the middle of the follow-up, Mr. Nobi walked out, leaving us in the care of DW's son. Does Pakons train its staff to avoid complaints? Poor hotel!
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tina
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Thank God, I had a great stay here and I highly recommend it to others. It's close to everything, so it's very comfortable.
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Hantyan
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Central location, easy access
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S***O
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel staff were very friendly and helpful during check-in/check-out. There was an incident where the room switch was electrocuted and I immediately reported it to the hotel and they immediately responded by offering to move to a room on the same floor & with the same facilities, thanks🙏
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M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
In the app it says river view, but when I checked in, all I got was a view of the roof tiles, huhu, sad 😥
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Accommodation's Reply
19 May 2026
Dear M*i, Thank you for taking the time to write a review and share your experience staying with us. We apologize for any inconvenience you may have experienced regarding the room view you expected upon check-in. We understand your disappointment that the information about the river view you anticipated differed from the actual room you received. We take your feedback seriously so that we can communicate information about room types and views more clearly in the future. Next time, we would be happy to assist you in selecting the best room available upon check-in. We hope to welcome you back again for an even more memorable stay. Sincerely, Pakons Prime Hotel
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andika f.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Very simple and easy to get to the location and strategic
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1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Ms. Andika F., Thank you for taking the time to write a review and give Parkon's Prime Hotel an excellent rating. We are delighted to hear that you found our hotel's location convenient and easily accessible. Comfort and accessibility are something we strive for to provide every guest with a memorable stay. We hope to welcome you back to Parkon's Prime Hotel on your next visit. Sincerely, Parkon's Prime Hotel
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andika f.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Very strategic location to anywhere
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1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Ms. Andika F., Thank you for taking the time to write a review and give Parkon's Prime Hotel an excellent rating. We are delighted to hear that you found our hotel's location convenient and easily accessible. Comfort and accessibility are something we strive for to provide every guest with a memorable stay. We hope to welcome you back to Parkon's Prime Hotel on your next visit. Sincerely, Parkon's Prime Hotel
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.3
/10
Reviewed 3 week(s) ago
I've stayed at Pakons several times, but this time I feel like the hotel has been downgraded. Starting from the room, there were no slippers, the room table was dusty, the water was cloudy at first (but then clear), the swimming pool was dirty (lots of dead insects, even lots of dirt like hair), the pool glass was opaque and never cleaned, there was no welcome drink, the aquarium was in a state of many dead fish, I didn't even see security when parking, checking in until checking out. The staff were all friendly, except the receptionist when checking in, there was no thank you even when I said thank you she didn't answer. Please Pakon management improve. Thank you...
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Accommodation's Reply
12 May 2026
Dear Mr./Ms. A*a, Thank you for taking the time to share your experience and thank you for trusting Pakons Prime Hotel for your previous stay. We apologize that your experience did not meet your expectations. We are deeply sorry for the inconvenience you experienced regarding the preparation and cleanliness of your room, the condition of the pool facilities, the aquarium area, and the unsatisfactory service experience during the check-in process. Your feedback is important to management, and we have forwarded it to the relevant departments for a comprehensive assessment, including cleanliness, facility maintenance, room availability, and improvements to service standards to ensure guests receive a consistent and well-cared-for experience. Furthermore, we appreciate your appreciation of the friendliness of most of our staff. This will inspire and remind the entire team to continue providing excellent and consistent service to all guests. Once again, we apologize for any inconvenience. We hope to have the opportunity to welcome you back and provide a better experience next time. Sincerely, Pakons Prime Hotel
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel is quite good and has complete facilities.
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Accommodation's Reply
12 May 2026
Dear Ms. H*i, Thank you for taking the time to rate and share your experience at Pakons Prime Hotel. We are delighted to hear that you enjoyed our hotel and the facilities we provided during your stay. Guest satisfaction motivates us to continuously improve the quality of our service and comfort with every guest. We hope to welcome you back to Pakons Prime Hotel in the future. Sincerely, Pakons Prime Hotel
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
trip for work. near airport recommended for transit
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1 people find it helpful
Accommodation's Reply
12 May 2026
Dear Mr./Ms. A*i, Thank you for taking the time to rate and share your experience at Pakons Prime Hotel. We are delighted to hear that the hotel's location near the airport was convenient for you during your business trip or connecting flights. Thank you for your feedback, which motivates us to continue striving to provide the best comfort and service to all our guests. We hope to welcome you back to Pakons Prime Hotel in the future. Sincerely, Pakons Prime Hotel
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n***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Nice room, clean bed and bathroom, friendly staff
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Accommodation's Reply
07 May 2026
Dear Mr./Ms. n*h, Thank you for choosing Pakons Prime Hotel and for taking the time to write a positive review. We are delighted to hear that you were impressed with the clean room, comfortable bed, and friendly service from our staff. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back again in the future. Sincerely, Pakons Prime Hotel
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W***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good experience. Located in the center of Tangerang
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Accommodation's Reply
07 May 2026
Dear Bapak/Ibu W***a, Thank you for choosing Pakons Prime Hotel and for sharing your positive experience with us. We are delighted to know that you enjoyed your stay and appreciated our strategic location in the center of Tangerang. Your kind feedback means a lot to our team and encourages us to continue delivering the best service to every guest. We look forward to welcoming you back again soon for another pleasant stay. Warm regards, Pakons Prime Hotel
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Strategic location, satisfactory service.
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Accommodation's Reply
07 May 2026
Dear Mr./Ms. A*i, Thank you for choosing Pakons Prime Hotel and giving us your best rating for your stay. We are delighted to hear that you were satisfied with our service and the hotel's excellent location. Your positive review encourages our entire team to continue striving to provide comfortable and memorable stays for all guests. We hope to welcome you back to Pakons Prime Hotel again in the future. Sincerely, Pakons Prime Hotel
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Exterior 4 Pakons Prime Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Pakons Prime Hotel

Traveloka (2,465)
Other sources (14)
8.4
Very Good
From 2,465 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.8

Service and Facilites

8.6

People often mention about Pakons Prime Hotel
All
Staff Friendliness (81)
Accessibility (79)
Ambiance (74)
Bedroom (73)
Distance to City Center (71)
Hotel Area (67)
Surroundings (65)
Bathroom (63)
Room Space (61)
Check-in/out Time (55)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Pakons Prime Hotel

Number of reviews per page
20
40
Customer reviews
Tommy
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 day(s) ago
The room had lots of cockroaches, breakfast had lots of ants.
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I***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Staying at Parkons Prime Hotel for an extra day was a real treat, especially with the kids. The hotel is comfortable to stay in.
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I***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Comfortable, friendly staff, delicious menu & want to come back here again.
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Sonnya T.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The hotel is strategically located, right next to Dunkin' Donuts and across from a minimarket. There's a water dispenser in front of the room. There's a hair dryer and hair straightener.
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syifa h.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Thank you Pakons ❤️ the best hotel TGR
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I***a
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 1 week(s) ago
Located on a corner, be careful entering the hotel as it's on a one-way street. The rooms are clean, the air conditioning is cool, and there's a water dispenser near the elevator. There's a BNI ATM and a Dunkin' Donuts store. However, there's no attendant to assist with getting in and out of vehicles, even though the road leads to a busy road.
Read More
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1 people find it helpful
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 1 week(s) ago
The room's cleanliness was very poor. Upon entering, there was water seeping from under the mattress, and there were small cockroaches. The walls could probably be repainted or wallpapered, as there was mold on them. The pool area also had a light fixture that had come loose from the wall and hadn't been repaired, which was very dangerous. For a 4-star hotel, the food was lacking in variety and taste was very lacking.
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1 people find it helpful
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dewi p.
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 2 week(s) ago
Stayed on May 22, 2026 in room 616. Check-in was around 10 PM. Entering the room, the room was very hot and dusty. Trying to think normally, maybe the room will cool down later. Waited 15 minutes, still not cool. Until finally called the receptionist. Only the second call was heeded, the engineering team came. The attached photo was taken at 11 PM when the engineering team just arrived. After being repaired, the AC still wasn't cold. The engineering team promised it would cool down in 20 minutes, but after 30 minutes the AC was still hot. Then we ordered an extra bed. We were asked to pay downstairs. We asked if we couldn't bring the EDC machine upstairs, the reason being that no one was guarding it. Poor the guest!! Finally we went downstairs while following up on our room. Assisted by Mr. Nobi. I asked how long it would take us to get a room confirmation, he answered 10 minutes because we had to confirm with management. After that we were offered a room change but a smoking room, helloooooo! None of us smoke! And in the middle of the follow-up, Mr. Nobi walked out, leaving us in the care of DW's son. Does Pakons train its staff to avoid complaints? Poor hotel!
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tina
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Thank God, I had a great stay here and I highly recommend it to others. It's close to everything, so it's very comfortable.
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Hantyan
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Central location, easy access
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S***O
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel staff were very friendly and helpful during check-in/check-out. There was an incident where the room switch was electrocuted and I immediately reported it to the hotel and they immediately responded by offering to move to a room on the same floor & with the same facilities, thanks🙏
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M***i
icon-Leisure
Leisure
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8.3
/10
Reviewed 3 week(s) ago
In the app it says river view, but when I checked in, all I got was a view of the roof tiles, huhu, sad 😥
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Accommodation's Reply
19 May 2026
Dear M*i, Thank you for taking the time to write a review and share your experience staying with us. We apologize for any inconvenience you may have experienced regarding the room view you expected upon check-in. We understand your disappointment that the information about the river view you anticipated differed from the actual room you received. We take your feedback seriously so that we can communicate information about room types and views more clearly in the future. Next time, we would be happy to assist you in selecting the best room available upon check-in. We hope to welcome you back again for an even more memorable stay. Sincerely, Pakons Prime Hotel
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andika f.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Very simple and easy to get to the location and strategic
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Accommodation's Reply
19 May 2026
Dear Ms. Andika F., Thank you for taking the time to write a review and give Parkon's Prime Hotel an excellent rating. We are delighted to hear that you found our hotel's location convenient and easily accessible. Comfort and accessibility are something we strive for to provide every guest with a memorable stay. We hope to welcome you back to Parkon's Prime Hotel on your next visit. Sincerely, Parkon's Prime Hotel
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andika f.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Very strategic location to anywhere
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Accommodation's Reply
19 May 2026
Dear Ms. Andika F., Thank you for taking the time to write a review and give Parkon's Prime Hotel an excellent rating. We are delighted to hear that you found our hotel's location convenient and easily accessible. Comfort and accessibility are something we strive for to provide every guest with a memorable stay. We hope to welcome you back to Parkon's Prime Hotel on your next visit. Sincerely, Parkon's Prime Hotel
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.3
/10
Reviewed 3 week(s) ago
I've stayed at Pakons several times, but this time I feel like the hotel has been downgraded. Starting from the room, there were no slippers, the room table was dusty, the water was cloudy at first (but then clear), the swimming pool was dirty (lots of dead insects, even lots of dirt like hair), the pool glass was opaque and never cleaned, there was no welcome drink, the aquarium was in a state of many dead fish, I didn't even see security when parking, checking in until checking out. The staff were all friendly, except the receptionist when checking in, there was no thank you even when I said thank you she didn't answer. Please Pakon management improve. Thank you...
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Accommodation's Reply
12 May 2026
Dear Mr./Ms. A*a, Thank you for taking the time to share your experience and thank you for trusting Pakons Prime Hotel for your previous stay. We apologize that your experience did not meet your expectations. We are deeply sorry for the inconvenience you experienced regarding the preparation and cleanliness of your room, the condition of the pool facilities, the aquarium area, and the unsatisfactory service experience during the check-in process. Your feedback is important to management, and we have forwarded it to the relevant departments for a comprehensive assessment, including cleanliness, facility maintenance, room availability, and improvements to service standards to ensure guests receive a consistent and well-cared-for experience. Furthermore, we appreciate your appreciation of the friendliness of most of our staff. This will inspire and remind the entire team to continue providing excellent and consistent service to all guests. Once again, we apologize for any inconvenience. We hope to have the opportunity to welcome you back and provide a better experience next time. Sincerely, Pakons Prime Hotel
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel is quite good and has complete facilities.
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Accommodation's Reply
12 May 2026
Dear Ms. H*i, Thank you for taking the time to rate and share your experience at Pakons Prime Hotel. We are delighted to hear that you enjoyed our hotel and the facilities we provided during your stay. Guest satisfaction motivates us to continuously improve the quality of our service and comfort with every guest. We hope to welcome you back to Pakons Prime Hotel in the future. Sincerely, Pakons Prime Hotel
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
trip for work. near airport recommended for transit
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Accommodation's Reply
12 May 2026
Dear Mr./Ms. A*i, Thank you for taking the time to rate and share your experience at Pakons Prime Hotel. We are delighted to hear that the hotel's location near the airport was convenient for you during your business trip or connecting flights. Thank you for your feedback, which motivates us to continue striving to provide the best comfort and service to all our guests. We hope to welcome you back to Pakons Prime Hotel in the future. Sincerely, Pakons Prime Hotel
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n***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Nice room, clean bed and bathroom, friendly staff
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Accommodation's Reply
07 May 2026
Dear Mr./Ms. n*h, Thank you for choosing Pakons Prime Hotel and for taking the time to write a positive review. We are delighted to hear that you were impressed with the clean room, comfortable bed, and friendly service from our staff. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back again in the future. Sincerely, Pakons Prime Hotel
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W***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good experience. Located in the center of Tangerang
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Accommodation's Reply
07 May 2026
Dear Bapak/Ibu W***a, Thank you for choosing Pakons Prime Hotel and for sharing your positive experience with us. We are delighted to know that you enjoyed your stay and appreciated our strategic location in the center of Tangerang. Your kind feedback means a lot to our team and encourages us to continue delivering the best service to every guest. We look forward to welcoming you back again soon for another pleasant stay. Warm regards, Pakons Prime Hotel
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Strategic location, satisfactory service.
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Accommodation's Reply
07 May 2026
Dear Mr./Ms. A*i, Thank you for choosing Pakons Prime Hotel and giving us your best rating for your stay. We are delighted to hear that you were satisfied with our service and the hotel's excellent location. Your positive review encourages our entire team to continue striving to provide comfortable and memorable stays for all guests. We hope to welcome you back to Pakons Prime Hotel again in the future. Sincerely, Pakons Prime Hotel
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