Pakons Prime Hotel

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8.4
/10
Very Good
2,670 reviews

What Guests Say About Their Stay

D***y

10.0
/ 10
The staff were very friendly and responsive. I'm very satisfied, and I'll always choose this hotel again every time I stay.
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Randius a.

9.4
/ 10
Very satisfying, fast and friendly service, the room is clean and tidy 👍 I hope the quality is maintained.
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D***h

9.7
/ 10
The room was spacious and clean. The staff was friendly and fast response. If you had trouble with the room or anything else as you stay at the hotel, do not hesitate to call the staff, they will help you in advance. I really have a good experience staying at Pakons for 4 days. Will be back here again next time... Thank you for this good experience

Teja I.

8.5
/ 10
The hotel staff is friendly and very helpful at check in and check out.
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ARIF M.

10.0
/ 10
The room size is spacious and very clean. The facilities are very good, the location is very strategic, access to anywhere is very close, including looking for food outside the hotel and the mini market is very close. The airport is very close, only 20 minutes. The staff is very friendly.
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In the Area
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Jalan Daan Mogot No.62. Tangerang Kota. Banten , Tangerang City Center, Tangerang, Banten, Indonesia, 15111

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Pakons Prime Hotel is a good choice when you are visiting Tangerang City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Pakons Prime Hotel

Jalan Daan Mogot No.62. Tangerang Kota. Banten , Tangerang City Center, Tangerang, Banten, Indonesia, 15111
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Lobby Pakons Prime Hotel
Exterior 2 Pakons Prime Hotel

Discover More About Pakons Prime Hotel

The Charm of Pakons Prime Hotel: Your Gateway to Banten

For Australian travellers seeking a comfortable and convenient base in Banten, Indonesia, Pakons Prime Hotel stands out as an excellent choice. This introduction aims to provide you with all the essential information you need to make an informed decision about your stay, focusing on what matters most to discerning travellers from Down Under. From its accessible location to its welcoming amenities, Pakons Prime Hotel is poised to offer a memorable experience.

Rates at Pakons Prime Hotel start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Pakons Prime Hotel

Pakons Prime Hotel is situated in the vibrant Tangerang area, a dynamic hub offering a blend of urban convenience and local charm. Located at Jalan Daan Mogot No.62. Tangerang Kota. Banten , Pusat Kota Tangerang, Tangerang, Banten, Indonesia, 15111, the hotel provides a strategic position for exploring the region. It's approximately a 45-minute drive from Soekarno-Hatta International Airport (CGK), making it a convenient arrival point for international visitors. While not directly adjacent to a major train station, the hotel is well-connected by road networks, facilitating easy access to public transport hubs and major thoroughfares. The surrounding neighbourhood is known for its lively atmosphere, with a good selection of local eateries and shops within easy reach, offering a taste of authentic Indonesian life. For those looking to explore further afield, the hotel's location provides a good starting point for day trips to nearby attractions.

Guest Facilities and Services at Pakons Prime Hotel

Guest facilities at Pakons Prime Hotel are designed to ensure a comfortable and hassle-free stay for all visitors. Understanding the importance of a good start to the day, the hotel offers breakfast options that cater to various tastes, including local Indonesian fare and continental choices, ensuring you can fuel up for your adventures. For those who appreciate a strong coffee culture, you'll find satisfying options available. Free Wi-Fi is provided throughout the hotel, keeping you connected. A helpful 24-hour front desk is staffed by friendly personnel ready to assist with any queries or requests you may have, ensuring peace of mind at any hour. Secure luggage storage is also available, allowing you to explore freely before check-in or after check-out.

Room Information and Stay Experience at Pakons Prime Hotel

The hotel offers a range of well-appointed rooms designed to provide a restful sanctuary after a day of exploration. Room types of Pakons Prime Hotel are varied to suit different needs, from solo travellers to couples or families. Each room is meticulously maintained for cleanliness and features modern climate control systems, ensuring a comfortable temperature regardless of the external weather. You can expect comfortable bedding, designed for a good night's sleep, and en-suite bathrooms that are kept to a high standard of hygiene. The focus is on providing a clean, comfortable, and functional space that meets the expectations of travellers seeking a relaxing environment.

Recommended Nearby Dining and Cafes around Pakons Prime Hotel

The area surrounding Pakons Prime Hotel is a culinary delight, offering a diverse range of dining experiences. You'll find numerous local warungs (small eateries) serving authentic Indonesian dishes, perfect for an affordable and flavourful meal. For those craving a more contemporary dining experience, various cafes and restaurants are scattered throughout Tangerang, offering everything from Western-inspired cuisine to local specialties. The vibrant coffee scene means you're never far from a good cup of coffee, whether you prefer a strong espresso or a creamy latte. Exploring the local food markets is also a must for experiencing the freshest ingredients and popular street food.

Popular Attractions and Activities near Pakons Prime Hotel

Tangerang and its surrounding areas offer a wealth of attractions for every type of traveller. Here are some popular spots you might consider visiting:

  • Ocean Park Water Adventure: A fun-filled water park perfect for families and those looking to cool off.
  • Scientia Square Park: An urban park offering a blend of nature, science, and recreational activities.
  • Benteng Heritage Museum: Explore the rich history and cultural heritage of Tangerang, particularly its Chinese-Indonesian influences.
  • Situ Cipondoh: A picturesque lake offering opportunities for relaxation and enjoying local scenery.
  • Alun-Alun Kota Tangerang: The central town square, often a hub for local events and community gatherings.
If you are looking for other activities around Pakons Prime Hotel, check out the best deals on Traveloka: Recommended activities in Tangerang!

How to Get to Pakons Prime Hotel from the Airport

Navigating your way from Soekarno-Hatta International Airport (CGK) to Pakons Prime Hotel is straightforward, with several convenient options available. Understanding how to get to Pakons Prime Hotel is key to a smooth arrival.

  • Airport Link Trains: While not directly to the hotel, the airport train service can take you to a major transit hub within the Greater Jakarta area, from where you can connect to local transport.
  • Airport Shuttle Buses: Various shuttle bus services operate from the airport to different points in Tangerang and Jakarta, offering a cost-effective way to travel.
  • Public Metered Taxis: Official airport taxis are readily available at designated ranks and offer a direct route to the hotel. Ensure the meter is used for fare calculation.
  • Rideshare Services: You can book a rideshare service via a mobile app for a convenient and often competitive priced journey directly to Pakons Prime Hotel.
For seamless travel arrangements, consider pre-booking an Airport transfer service.

Summary of Why You Should Choose Pakons Prime Hotel

Pakons Prime Hotel offers a compelling combination of location, comfort, and convenience, making it an ideal choice for your Banten adventure.

  • Prime Location: Situated in the accessible Tangerang area, providing easy access to local attractions and amenities.
  • Comfortable Stay: Well-maintained rooms with effective climate control and clean facilities ensure a relaxing experience.
  • Convenient Services: Enjoy amenities like free Wi-Fi, a 24-hour front desk, and breakfast options to start your day right.
  • Value for Money: Competitive pricing, especially when utilizing special offers.
Ready to experience the best of Banten? Check room availability at Pakons Prime Hotel and Book Pakons Prime Hotel today through Traveloka for a hassle-free reservation.

For more options, you can also Book budget hotels in Banten and Easily book domestic and international flights at low prices.

All facilities in Pakons Prime Hotel

Entertainment Facility Pakons Prime Hotel
Entertainment Facility
Common Space Pakons Prime Hotel
Common Space
Lobby Pakons Prime Hotel
Lobby
Accommodation Services Pakons Prime Hotel
Accommodation Services
Exterior Pakons Prime Hotel
Exterior

Public Facilities

  • Parking
  • Coffee shop
  • Early check-in
  • Elevator
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Early Check-in
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Newspaper in lobby

General

  • AC
  • Ballroom
  • Banquet
  • Heater
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area

In-room Facilities

  • Bathtub
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Printer
  • Projector

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

Things to Do

  • Massage
  • Spa

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Pakons Prime Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Gym closed temporarily from 30-9-202 to 30-9-206.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Pakons Prime Hotel
113
Number of floors in Pakons Prime Hotel
9
Another facilities in Pakons Prime Hotel
Coffee shop, Early check-in, Late check-out, Breakfast restaurant, Dinner restaurant

Frequently asked questions about Pakons Prime Hotel

What are available facilities at Pakons Prime Hotel?
There are top facilites at Pakons Prime Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pakons Prime Hotel?
The standard check-in time at Pakons Prime Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Pakons Prime Hotel provide breakfast?
Yes, Pakons Prime Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Pakons Prime Hotel?
Pakons Prime Hotel has a 4.0-star rating.
How many floors does Pakons Prime Hotel have?
Pakons Prime Hotel has 9.
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Pakons Prime Hotel reviews and ratings

Overall Ratings & Reviews Pakons Prime Hotel

Traveloka (2,655)
Other sources (15)
8.5
Very Good
From 2,655 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.8

Service and Facilites

8.6

People often mention about Pakons Prime Hotel
All
Staff Friendliness (104)
Accessibility (100)
Bedroom (100)
Ambiance (96)
Distance to City Center (94)
Bathroom (85)
Hotel Area (85)
Surroundings (83)
Room Space (82)
Check-in/out Time (71)
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Traveller Reviews Pakons Prime Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
6.3
/10
Reviewed 3 day(s) ago
I booked a non-smoking room but was given a smoking room. We complained and were given a non-smoking room, but it was still on the smoking floor. The reason was that the rooms were full. I declined because I have allergies. After waiting an hour in the mosquito-infested lobby, I was finally given a room on the non-smoking floor. The room was mediocre, not worth the price, and there were even small cockroaches.
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Accommodation's Reply
17 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Pakons Prime Hotel. We apologize for any inconvenience you experienced, such as the room type not matching your non-smoking request, the long waiting time, or the discovery of small cockroaches in your room. We understand this situation is extremely frustrating, especially since you initially requested a non-smoking room. The process of making you wait for approximately an hour in the lobby is also not an experience we should provide to our guests. All your feedback will be taken seriously by our team for improvement in room allocation coordination, handling guest requests, and reviewing the cleanliness and condition of your room. We understand your disappointment and sincerely hope to have the opportunity to welcome you back to Pakons Prime Hotel again. We strive to provide a more comfortable stay that meets your expectations. Sincerely, Danny, Front Office Manager
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Irta R.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 4 day(s) ago
Small cockroaches appeared on the bedroom floor, bathroom floor, and bed. I complained and moved rooms, but the new room still had small cockroaches on the bathroom floor.
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Accommodation's Reply
17 Sep 2026
Dear Ms. Irta, Thank you for taking the time to share your experience staying at Parkons Prime Hotel. We sincerely apologize for the inconvenience you experienced, particularly the discovery of cockroaches in your room, bathroom, and near the bed. We are deeply saddened that after you reported the issue and were moved to a different room, the same situation occurred in the adjacent room. This certainly does not meet the standards of cleanliness and comfort we expect to provide to our guests. Your feedback is of utmost importance to us. We will conduct a more thorough assessment and investigation with the relevant team to ensure this issue is resolved more effectively and that similar incidents do not occur again. We understand your disappointment and hope you will give us the opportunity to welcome you back to Parkons Prime Hotel again. We are committed to providing a more comfortable stay that meets your expectations. Sincerely, Danny, Front Office Manager
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N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 day(s) ago
The soap is out, it hasn't been replaced.
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Accommodation's Reply
17 Sep 2026
Dear Ms. N*i, Thank you for your rating of 8.2 and for taking the time to share your experience staying at Pakons Prime Hotel. We apologize for the inconvenience regarding the shower gel running out and not being immediately refilled. This should not have happened, and it is something we take seriously and will strive to improve our thoroughness in checking and preparing amenities before guests arrive. We appreciate your feedback and hope to welcome you back to Pakons Prime Hotel to provide you with an even better stay experience next time. Sincerely, Danny, Front Office Manager
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I***n
icon-origin-TRAVELOKA
5.3
/10
Reviewed 1 week(s) ago
Dirty, full of cockroaches. The bathroom also leaks, dripping a lot.
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Accommodation's Reply
17 Sep 2026
Dear Ms./Mrs. I*n, Thank you for taking the time to share your experience staying at Pakons Prime Hotel. We apologize for the inconvenience you experienced, particularly regarding the cleanliness of your room, the presence of cockroaches, and the leaky bathroom. We understand that this situation did not meet the comfort standards you should expect. This feedback is important to us, and we will forward it to the relevant department for investigation and improvement. We hope you will give us the opportunity to welcome you back to Pakons Prime Hotel again. We want to demonstrate that we can provide a cleaner and more comfortable stay that meets your expectations. Sincerely, Danny, Front Office Manager
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Comfortable of course, and very suitable for families on vacation.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Ms. M*d, Thank you for rating us 10.0 and taking the time to share your experience staying at Pakons Prime Hotel. We are delighted to know that you felt comfortable and found our hotel suitable for a family vacation. Your trust and appreciation motivate us to continue striving for the best service and accommodations. We hope to welcome you and your family back again in the future. Sincerely, Danny, Front Office Manager
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E***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Overall, it's good, with the only downside being that the motorcycle parking isn't very secure. But everything else is good, including the service and the friendliness.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Ms. E*h, Thank you for your 9.4 rating and for taking the time to share your experience staying at Pakons Prime Hotel. We are delighted to hear that you were generally satisfied, particularly with the service and friendliness of our staff. Regarding your feedback on the security of the motorcycle parking area, we appreciate your concern. This feedback will be used in our evaluation process to improve the comfort and safety of all our guests. We look forward to welcoming you again and providing you with an even better stay on your next visit. Sincerely, Danny, Front Office Manager
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Tatu K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and comfortable for children, close to famous culinary spots in Tangerang city.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Ms. Tatu, Thank you very much for rating Pakons Prime Hotel 10.0. We are delighted to hear that you and your family felt comfortable during your stay, especially with the friendliness of our staff and the child-friendly atmosphere of the hotel. We are also pleased that the hotel's location near a variety of restaurants in Tangerang added value to your stay. We hope that Pakons Prime Hotel will be your choice again on your next visit. We look forward to welcoming you back. Sincerely, Danny, Front Office Manager
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S***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The shower water is black and cloudy....have to wait a long time until it gets a little cleaner.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Ms. S*r, Thank you for giving us an 8.5 rating and sharing your experience staying at Pakons Prime Hotel. We apologize for the inconvenience caused by the cloudy water in the shower, which required you to wait until the water cleared. We value this feedback and will forward it to the relevant team for immediate investigation to prevent this from happening again. Thank you for your cooperation in providing this feedback. We hope to provide you with a more comfortable stay on your next visit. Sincerely, Danny, Front Office Manager
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G***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Accessible, close to food places.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Ms. G*h, Thank you very much for rating Pakons Prime Hotel 9.1. We are delighted to hear that you found the hotel's location convenient and easily accessible, as it is close to a variety of restaurants. We hope your next visit to Pakons Prime Hotel will be even more enjoyable. We look forward to welcoming you back again. Sincerely, Danny, Front Office Manager
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N***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and the rooms are comfortable. It's always a top choice for a staycation in Tangerang City.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Ms. N*r, Thank you so much for taking the time to write a review and giving Pakons Prime Hotel a rating of 8.5. We are delighted to hear that you felt comfortable in our room and were pleased with the friendliness of our staff. Furthermore, having Pakons Prime Hotel as your go-to choice for your stays in Tangerang is a very meaningful expression of our gratitude. We hope to see you again at Pakons Prime Hotel, Mr./Ms. N*r. We look forward to your return! 😊 Sincerely, Danny, Front Office Manager
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Esty F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Strategic location. Friendly staff. Clean rooms and bathrooms. Close to food courts.
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Sainudheen K.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Good hotel, good location, recommendable.
1 people find it helpful
Sainudheen K.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Good location near airport. Staff also very good.
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Sainudheen K.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Good hotel, good location. Staff very good, food also good. Recommendable.
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Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff is friendly, the rooms are clean and comfortable.
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Susi y. m.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly. Good service.
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1 people find it helpful
Accommodation's Reply
11 Aug 2026
Dear Ms. Susie Y.M., Thank you so much for giving us a perfect rating and for taking the time to share your experience staying at Parkon's Prime Hotel. We are delighted to hear that you were pleased with the friendliness of our staff and the service we provided. Your compliments motivate our entire team to continue striving for friendly, responsive, and excellent service to all our guests. We look forward to welcoming you back on your next stay for an even better experience. Sincerely, Danny, Front Office Manager
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N***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's very close to the city center, especially since I'm going to the airport, so I just have to take the shuttle.
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3 people find it helpful
Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. N*r, Thank you for your excellent rating and for taking the time to share your experience. We are delighted to learn that Pakons Prime Hotel is located near the city center and offers airport shuttle service, making your travel experience very convenient. Thank you for your trust. We hope to welcome you back on your next stay for another memorable experience. Sincerely, Danny, Front Office Manager
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Nita J.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly and the service is excellent.
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1 people find it helpful
Accommodation's Reply
06 Aug 2026
Dear Ms. Nita J., Thank you for choosing Pakons Prime Hotel and for taking the time to write a review of your stay. We are delighted to know that the friendliness of our staff and our excellent service left a positive impression on you during your stay. Such positive reviews encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Pakons Prime Hotel again in the future. Sincerely, Danny, Front Office Manager
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h***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The service is very good, friendly and clean.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. h*i, Thank you for your excellent rating and for taking the time to share your experience at Pakons Prime Hotel. We are delighted to know that the excellent service, friendly staff, and cleanliness of the hotel made your stay enjoyable. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back again on your next stay and provide you with a similarly memorable experience. Sincerely, Danny, Front Office Manager
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C***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff is friendly and the security is also fast.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. C*s, Thank you for giving us a perfect rating and for taking the time to share your experience at Pakons Prime Hotel. We are delighted to know that the friendliness of all the staff and the quick response from the security team made a positive impression during your business trip. We will pass on your compliments to the entire team, especially the security team, as an encouragement for us to continue striving to provide the best service to all our guests. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Danny, Front Office Manager
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Number of reviews per page
20
40

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Exterior 4 Pakons Prime Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Pakons Prime Hotel

Traveloka (2,655)
Other sources (15)
8.5
Very Good
From 2,655 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.8

Service and Facilites

8.6

People often mention about Pakons Prime Hotel
All
Staff Friendliness (104)
Accessibility (100)
Bedroom (100)
Ambiance (96)
Distance to City Center (94)
Bathroom (85)
Hotel Area (85)
Surroundings (83)
Room Space (82)
Check-in/out Time (71)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Pakons Prime Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
6.3
/10
Reviewed 3 day(s) ago
I booked a non-smoking room but was given a smoking room. We complained and were given a non-smoking room, but it was still on the smoking floor. The reason was that the rooms were full. I declined because I have allergies. After waiting an hour in the mosquito-infested lobby, I was finally given a room on the non-smoking floor. The room was mediocre, not worth the price, and there were even small cockroaches.
Read More
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Find this review helpful?
Accommodation's Reply
17 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Pakons Prime Hotel. We apologize for any inconvenience you experienced, such as the room type not matching your non-smoking request, the long waiting time, or the discovery of small cockroaches in your room. We understand this situation is extremely frustrating, especially since you initially requested a non-smoking room. The process of making you wait for approximately an hour in the lobby is also not an experience we should provide to our guests. All your feedback will be taken seriously by our team for improvement in room allocation coordination, handling guest requests, and reviewing the cleanliness and condition of your room. We understand your disappointment and sincerely hope to have the opportunity to welcome you back to Pakons Prime Hotel again. We strive to provide a more comfortable stay that meets your expectations. Sincerely, Danny, Front Office Manager
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Irta R.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 4 day(s) ago
Small cockroaches appeared on the bedroom floor, bathroom floor, and bed. I complained and moved rooms, but the new room still had small cockroaches on the bathroom floor.
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Accommodation's Reply
17 Sep 2026
Dear Ms. Irta, Thank you for taking the time to share your experience staying at Parkons Prime Hotel. We sincerely apologize for the inconvenience you experienced, particularly the discovery of cockroaches in your room, bathroom, and near the bed. We are deeply saddened that after you reported the issue and were moved to a different room, the same situation occurred in the adjacent room. This certainly does not meet the standards of cleanliness and comfort we expect to provide to our guests. Your feedback is of utmost importance to us. We will conduct a more thorough assessment and investigation with the relevant team to ensure this issue is resolved more effectively and that similar incidents do not occur again. We understand your disappointment and hope you will give us the opportunity to welcome you back to Parkons Prime Hotel again. We are committed to providing a more comfortable stay that meets your expectations. Sincerely, Danny, Front Office Manager
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N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 day(s) ago
The soap is out, it hasn't been replaced.
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Accommodation's Reply
17 Sep 2026
Dear Ms. N*i, Thank you for your rating of 8.2 and for taking the time to share your experience staying at Pakons Prime Hotel. We apologize for the inconvenience regarding the shower gel running out and not being immediately refilled. This should not have happened, and it is something we take seriously and will strive to improve our thoroughness in checking and preparing amenities before guests arrive. We appreciate your feedback and hope to welcome you back to Pakons Prime Hotel to provide you with an even better stay experience next time. Sincerely, Danny, Front Office Manager
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I***n
icon-origin-TRAVELOKA
5.3
/10
Reviewed 1 week(s) ago
Dirty, full of cockroaches. The bathroom also leaks, dripping a lot.
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Accommodation's Reply
17 Sep 2026
Dear Ms./Mrs. I*n, Thank you for taking the time to share your experience staying at Pakons Prime Hotel. We apologize for the inconvenience you experienced, particularly regarding the cleanliness of your room, the presence of cockroaches, and the leaky bathroom. We understand that this situation did not meet the comfort standards you should expect. This feedback is important to us, and we will forward it to the relevant department for investigation and improvement. We hope you will give us the opportunity to welcome you back to Pakons Prime Hotel again. We want to demonstrate that we can provide a cleaner and more comfortable stay that meets your expectations. Sincerely, Danny, Front Office Manager
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Comfortable of course, and very suitable for families on vacation.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Ms. M*d, Thank you for rating us 10.0 and taking the time to share your experience staying at Pakons Prime Hotel. We are delighted to know that you felt comfortable and found our hotel suitable for a family vacation. Your trust and appreciation motivate us to continue striving for the best service and accommodations. We hope to welcome you and your family back again in the future. Sincerely, Danny, Front Office Manager
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E***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Overall, it's good, with the only downside being that the motorcycle parking isn't very secure. But everything else is good, including the service and the friendliness.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Ms. E*h, Thank you for your 9.4 rating and for taking the time to share your experience staying at Pakons Prime Hotel. We are delighted to hear that you were generally satisfied, particularly with the service and friendliness of our staff. Regarding your feedback on the security of the motorcycle parking area, we appreciate your concern. This feedback will be used in our evaluation process to improve the comfort and safety of all our guests. We look forward to welcoming you again and providing you with an even better stay on your next visit. Sincerely, Danny, Front Office Manager
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Tatu K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and comfortable for children, close to famous culinary spots in Tangerang city.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Ms. Tatu, Thank you very much for rating Pakons Prime Hotel 10.0. We are delighted to hear that you and your family felt comfortable during your stay, especially with the friendliness of our staff and the child-friendly atmosphere of the hotel. We are also pleased that the hotel's location near a variety of restaurants in Tangerang added value to your stay. We hope that Pakons Prime Hotel will be your choice again on your next visit. We look forward to welcoming you back. Sincerely, Danny, Front Office Manager
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S***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The shower water is black and cloudy....have to wait a long time until it gets a little cleaner.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Ms. S*r, Thank you for giving us an 8.5 rating and sharing your experience staying at Pakons Prime Hotel. We apologize for the inconvenience caused by the cloudy water in the shower, which required you to wait until the water cleared. We value this feedback and will forward it to the relevant team for immediate investigation to prevent this from happening again. Thank you for your cooperation in providing this feedback. We hope to provide you with a more comfortable stay on your next visit. Sincerely, Danny, Front Office Manager
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G***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Accessible, close to food places.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Ms. G*h, Thank you very much for rating Pakons Prime Hotel 9.1. We are delighted to hear that you found the hotel's location convenient and easily accessible, as it is close to a variety of restaurants. We hope your next visit to Pakons Prime Hotel will be even more enjoyable. We look forward to welcoming you back again. Sincerely, Danny, Front Office Manager
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N***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and the rooms are comfortable. It's always a top choice for a staycation in Tangerang City.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Ms. N*r, Thank you so much for taking the time to write a review and giving Pakons Prime Hotel a rating of 8.5. We are delighted to hear that you felt comfortable in our room and were pleased with the friendliness of our staff. Furthermore, having Pakons Prime Hotel as your go-to choice for your stays in Tangerang is a very meaningful expression of our gratitude. We hope to see you again at Pakons Prime Hotel, Mr./Ms. N*r. We look forward to your return! 😊 Sincerely, Danny, Front Office Manager
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Esty F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Strategic location. Friendly staff. Clean rooms and bathrooms. Close to food courts.
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Sainudheen K.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Good hotel, good location, recommendable.
1 people find it helpful
Sainudheen K.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Good location near airport. Staff also very good.
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Sainudheen K.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Good hotel, good location. Staff very good, food also good. Recommendable.
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Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff is friendly, the rooms are clean and comfortable.
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Susi y. m.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly. Good service.
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1 people find it helpful
Accommodation's Reply
11 Aug 2026
Dear Ms. Susie Y.M., Thank you so much for giving us a perfect rating and for taking the time to share your experience staying at Parkon's Prime Hotel. We are delighted to hear that you were pleased with the friendliness of our staff and the service we provided. Your compliments motivate our entire team to continue striving for friendly, responsive, and excellent service to all our guests. We look forward to welcoming you back on your next stay for an even better experience. Sincerely, Danny, Front Office Manager
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N***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's very close to the city center, especially since I'm going to the airport, so I just have to take the shuttle.
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3 people find it helpful
Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. N*r, Thank you for your excellent rating and for taking the time to share your experience. We are delighted to learn that Pakons Prime Hotel is located near the city center and offers airport shuttle service, making your travel experience very convenient. Thank you for your trust. We hope to welcome you back on your next stay for another memorable experience. Sincerely, Danny, Front Office Manager
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Nita J.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly and the service is excellent.
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1 people find it helpful
Accommodation's Reply
06 Aug 2026
Dear Ms. Nita J., Thank you for choosing Pakons Prime Hotel and for taking the time to write a review of your stay. We are delighted to know that the friendliness of our staff and our excellent service left a positive impression on you during your stay. Such positive reviews encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Pakons Prime Hotel again in the future. Sincerely, Danny, Front Office Manager
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h***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The service is very good, friendly and clean.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. h*i, Thank you for your excellent rating and for taking the time to share your experience at Pakons Prime Hotel. We are delighted to know that the excellent service, friendly staff, and cleanliness of the hotel made your stay enjoyable. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back again on your next stay and provide you with a similarly memorable experience. Sincerely, Danny, Front Office Manager
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C***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff is friendly and the security is also fast.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. C*s, Thank you for giving us a perfect rating and for taking the time to share your experience at Pakons Prime Hotel. We are delighted to know that the friendliness of all the staff and the quick response from the security team made a positive impression during your business trip. We will pass on your compliments to the entire team, especially the security team, as an encouragement for us to continue striving to provide the best service to all our guests. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Danny, Front Office Manager
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