Are there any parking spots at Pakons Prime Hotel ?

Yes: Yes, there are parking spots at Pakons Prime Hotel

Is there a swimming pool at Pakons Prime Hotel?

Yes, a swimming pool is available at Pakons Prime Hotel.

Does Pakons Prime Hotel offer early check in?

Yes, early check-in is available at Pakons Prime Hotel, subject to availability. Please contact the hotel directly to arrange this.

Does Pakons Prime Hotel offer late check out?

Yes, late check-out is available at Pakons Prime Hotel, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about Pakons Prime Hotel?

Pakons Prime Hotel is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Pakons Prime Hotel

Name: Pakons Prime Hotel
Address: Jalan Daan Mogot No.62. Tangerang Kota. Banten , Tangerang City Center, Tangerang, Banten, Indonesia, 15111, Jalan Daan Mogot No.62. Tangerang Kota. Banten, Banten, 15111, Indonesia
Rating: 8.4

Hotels

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8.4

/10

Very Good

2,597 reviews

What Guests Say About Their Stay

Accessibility (157)

Staff Friendliness (154)

Distance To City Center (152)

Ambiance (141)

D***y

10.0

/ 10

The staff were very friendly and responsive. I'm very satisfied, and I'll always choose this hotel again every time I stay.

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Randius a.

9.4

/ 10

Very satisfying, fast and friendly service, the room is clean and tidy 👍 I hope the quality is maintained.

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D***h

9.7

/ 10

The room was spacious and clean. The staff was friendly and fast response. If you had trouble with the room or anything else as you stay at the hotel, do not hesitate to call the staff, they will help you in advance. I really have a good experience staying at Pakons for 4 days. Will be back here again next time... Thank you for this good experience

Teja I.

8.5

/ 10

The hotel staff is friendly and very helpful at check in and check out.

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ARIF M.

10.0

/ 10

The room size is spacious and very clean. The facilities are very good, the location is very strategic, access to anywhere is very close, including looking for food outside the hotel and the mini market is very close. The airport is very close, only 20 minutes. The staff is very friendly.

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In the Area

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Jalan Daan Mogot No.62. Tangerang Kota. Banten , Tangerang City Center, Tangerang, Banten, Indonesia, 15111

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Staying at Pakons Prime Hotel is a good choice when you are visiting Tangerang City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Pakons Prime Hotel

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Pakons Prime Hotel

Jalan Daan Mogot No.62. Tangerang Kota. Banten , Tangerang City Center, Tangerang, Banten, Indonesia, 15111

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Pakons Prime Hotel Rates per Night

Pakons Prime Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Pakons Prime Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Pakons Prime Hotel Location & Address

Pakons Prime Hotel is located at Jalan Daan Mogot No.62. Tangerang Kota. Banten , Pusat Kota Tangerang, Tangerang, Banten, Indonesia, 15111. It's situated in the Tangerang area of Indonesia, known for its vibrant commercial districts and proximity to Soekarno-Hatta International Airport. The hotel is approximately 15 km from the city center.

How to go to Pakons Prime Hotel from Airport

Getting from Soekarno-Hatta International Airport to Pakons Prime Hotel is relatively straightforward, with several hotel transfer options available. Whether you're looking for speed or affordability, there's a way to get to the hotel that suits your needs. Here are a few options to consider:

Taxi (Most Direct):
A taxi is the most direct way to get to Pakons Prime Hotel. You can find taxi stands outside the arrival terminals. The journey usually takes around 30-45 minutes, depending on traffic.
Ride Hailing (Convenient):
Ride hailing services are readily available at the airport. Simply book a ride through the app, and a driver will pick you up from the designated area. This option offers a balance of convenience and cost.
Airport Bus (Affordable):
The DAMRI airport bus offers a budget-friendly option. Look for the bus heading towards Tangerang and alight at a stop near the hotel, though this will require a taxi or ride hailing service for the final leg of the journey.
Private Airport Transfer (Pre-booked):
For a hassle-free experience, consider pre-booking a private airport transfer through Traveloka. A driver will meet you at the airport and take you directly to the hotel.

Tips:

For the most convenient route, especially if you have a lot of luggage, a taxi or ride hailing service is recommended. If you're on a budget, the airport bus is a good option, but be prepared for a slightly longer journey with an additional transfer.

Pakons Prime Hotel Reviews & Summary

Looking for all about hotel Pakons Prime Hotel? This hotel consistently receives positive Hotel reviews, making it a popular choice for travellers visiting Tangerang. Guests frequently praise its convenient location, comfortable rooms, and excellent service. It's a great option for both business and leisure travellers.

What guests love about the hotel is its modern design, well-maintained facilities, and friendly staff. A standout feature is the rooftop pool, which offers stunning views of the city. The hotel also boasts a well-equipped fitness centre and a variety of dining options. One recent guest commented: "The Pakons Prime Hotel exceeded my expectations. The room was spacious and clean, the staff were incredibly helpful, and the location was perfect for exploring Tangerang. I would definitely stay here again!"

Pakons Prime Hotel Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Pakons Prime Hotel offers a variety of categories of hotel rooms to suit different needs and preferences. From cosy standard rooms to spacious suites, there's a hotel bedroom types for everyone.

Standard Room:
These rooms offer comfortable accommodation with a double or twin beds, a private bathroom, and essential amenities. Non-smoking rooms are available.
Deluxe Room:
Slightly larger than the standard rooms, the deluxe rooms offer extra space and enhanced amenities. Some rooms may offer city views.
Executive Suite:
These suites feature a separate living area, a bedroom with a king-size bed, and a luxurious bathroom with a bathtub.
Family Room:
Designed for families, these rooms offer ample space and may include multiple beds or a sofa bed.
Connecting Rooms:
Ideal for larger families or groups, connecting rooms allow you to stay close while maintaining privacy.

Pakons Prime Hotel is not a pet-friendly hotel. Please check with the hotel directly for the most up-to-date information on room availability and specific amenities.

Hotel Facilities in Pakons Prime Hotel

Pakons Prime Hotel offers a wide range of Hotel amenities and hotel facilities to ensure a comfortable and enjoyable stay for all guests. Whether you're travelling for business or leisure, you'll find everything you need right at your fingertips.

Swimming Pool:
Take a refreshing dip in the hotel's outdoor swimming pool. Operating hours are from 7:00 AM to 9:00 PM.
Fitness Centre:
Stay active during your stay at the well-equipped fitness centre. Open 24 hours.
Spa:
Indulge in a relaxing massage or treatment at the hotel's spa. Extra fees apply.
Restaurant:
Enjoy a delicious meal at the hotel's restaurant, serving a variety of local and international dishes.
Business Centre:
Stay connected and productive at the hotel's business centre, offering computer access and printing services.
Kids' Club:
Keep the little ones entertained at the supervised kids' club.
Free Wi-Fi:
Stay connected with complimentary Wi-Fi throughout the hotel.
Parking:
Free parking is available for hotel guests.

Hotel Buffet or Restaurant/Cafe in Pakons Prime Hotel

Pakons Prime Hotel boasts several dining options, including a hotel buffet, a restaurant, and a cafe, catering to a variety of tastes and preferences. Whether you're looking for a quick bite or a leisurely meal, you'll find something to satisfy your cravings.

The Restaurant:
Serves a mix of Indonesian and international cuisine. Open for breakfast, lunch, and dinner. Prices range from SGD 20-40 per person.
The Cafe:
Offers light meals, snacks, and a variety of beverages. Open from 10:00 AM to 10:00 PM.
Buffet Breakfast:
Enjoy a hearty buffet breakfast with a wide selection of hot and cold dishes. Available from 6:00 AM to 10:00 AM. Price: SGD 25 per person.

The restaurant's signature dish is the "Nasi Goreng Istimewa," a special fried rice with seafood and local spices. Don't miss the chance to try it!

Pakons Prime Hotel Airport pickups and How to Book

For added convenience, Pakons Prime Hotel offers hotels with airport shuttle services to and from Soekarno-Hatta International Airport. This hotel to airport transfer ensures a smooth and stress-free arrival and departure.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. You'll need to provide your flight details, including your arrival time and flight number. The hotel staff will arrange for a driver to meet you at the airport and take you directly to the hotel.

Nearby MRT Station & Bus Stops

While Tangerang doesn't have an MRT system, there are several nearby bus stops and train stations that provide convenient access to the city and surrounding areas. Knowing the closest options can make getting around much easier.

Transjakarta Bus Stop:
Several Transjakarta bus stops are located within a short distance of the hotel, providing access to various parts of Jakarta.
Tangerang Train Station:
Located approximately 5 km from the hotel, Tangerang Train Station offers connections to Jakarta and other cities in Java.

For bus travel, you'll need a Transjakarta card, which can be purchased at most bus stops. For train travel, you can purchase tickets at the station. Consider using ride hailing services for the trip to the train station.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Tangerang and the surrounding areas offer a variety of nearby places to go that are perfect for kids and adults alike. From theme parks to cultural attractions, there's something for everyone to enjoy. Here are a few nearby sightseeing places to consider:

Ocean Park BSD City (10 km):
A popular water park with slides, pools, and other water-based attractions. Entry price: SGD 15 per person.
Scientia Square Park (8 km):
A large park with playgrounds, gardens, and a variety of outdoor activities. Free entry.
Dunia Fantasi (Dufan) (30 km):
A large theme park in Jakarta with rides, shows, and attractions for all ages. Entry price: SGD 30 per person.
Waterbom Jakarta (25 km):
Another popular water park with a variety of slides and pools. Entry price: SGD 20 per person.
Ragunan Zoo (35 km):
A large zoo in Jakarta with a wide variety of animals from around the world. Entry price: SGD 5 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Pakons Prime Hotel (Tangerang)

Exploring the nearby dining scene is a must when staying at Pakons Prime Hotel. Tangerang offers a diverse range of local food and international flavours to satisfy any craving. Here are a few nearby dining options to consider:

Cafes/Restaurants:

Starbucks (Various locations):
A well-known coffee chain offering a variety of coffee drinks, pastries, and snacks.
Pizza Hut (Various locations):
A popular pizza chain serving a variety of pizzas, pasta dishes, and appetizers.
HokBen (Various locations):
A Japanese fast-food chain serving a variety of bento boxes, ramen, and other Japanese dishes.

Local Street Food:

Nasi Goreng:
Indonesian fried rice, often served with egg, chicken, or seafood.
Satay:
Grilled meat skewers served with peanut sauce.
Gado-Gado:
Indonesian salad with peanut sauce dressing.
Soto Ayam:
Indonesian chicken soup.
Ketoprak:
A vegetarian dish made with tofu, rice noodles, and peanut sauce.

Shopping places near Pakons Prime Hotel (Tangerang)

If you're looking for some retail therapy, you'll find plenty of shops near me and nearby shopping options near Pakons Prime Hotel. Tangerang offers a variety of dept stores near me, malls, and markets to suit all tastes and budgets. Here are a few places to check out:

Summarecon Mall Serpong:
A large mall with a wide variety of shops, restaurants, and entertainment options.
Supermal Karawaci:
Another popular mall with a variety of shops, restaurants, and a cinema.
TangCity Mall:
A modern mall with a variety of shops, restaurants, and entertainment options.

Other Places to Stay Near Pakons Prime Hotel

If Pakons Prime Hotel is fully booked or you're looking for alternative accommodations, there are several other hotels nearby to choose from. Here are a few options to consider, ranging from luxury hotels to more affordable hotels nearby:

Luxury/5-Star Hotels Nearby:

The Ritz-Carlton Jakarta, Mega Kuningan:
A luxurious hotel with spacious rooms, a spa, and a variety of dining options.
Hotel Mulia Senayan:
A grand hotel with a large pool, a fitness centre, and several restaurants.
Shangri-La Hotel, Jakarta:
A stylish hotel with a rooftop pool, a spa, and a variety of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

Mercure Serpong Alam Sutera:
A modern hotel with comfortable rooms, a pool, and a restaurant.
Swiss-Belhotel Serpong:
A stylish hotel with a rooftop pool, a fitness centre, and a restaurant.
Atria Hotel Gading Serpong:
A comfortable hotel with a pool, a restaurant, and a variety of meeting rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

Amaris Hotel Serpong Tangerang:
A budget-friendly hotel with clean and comfortable rooms.
POP! Hotel BSD City Tangerang:
A colourful and modern hotel with basic amenities.
Fame Hotel Gading Serpong:
A simple and affordable hotel with comfortable rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Whether you're planning a business trip or a family vacation, Pakons Prime Hotel offers a comfortable and convenient base for exploring Tangerang. With its excellent facilities, friendly staff, and prime location, it's a great choice for your next stay. Check Hotel availability and make your Hotel reservations today!

Don't miss out on the best deals! book cheap hotels in Indonesia and find cheap hotels nearby on Traveloka.

All facilities in Pakons Prime Hotel

Swimming Pool

Functional Hall

Lobby

Exterior

Bedroom

Public Facilities

Parking
Coffee shop
Early check-in
Elevator
Late check-out
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
Doorman
Early Check-in
24-hour Receptionist
24-hour security
Late check-out
Laundry service
Luggage storage
Newspaper in lobby

General

AC
Ballroom
Banquet
Heater
Non-smoking room
Swimming pool
Rooftop terrace
Smoking area

In-room Facilities

Bathtub
Desk
Hairdryer
In-room safe
Minibar
Refrigerator
Shower
TV

Business Facilities

Business center
Business facilities
Conference room
Meeting facilities
Photocopier
PRINTER
Projector

Food and Drinks

Restaurant with AC
Bar
Breakfast
Buffet breakfast

Accessibilty

Accessible parking
Accessible path of travel
Disabled access friendly
Wheelchair accessible

Nearby Facilities

ATM/Banking
Grocery
Shops
Supermarket

Things to Do

Massage
Spa

Connectivity

Free WiFi

Accommodation Policy & General Information in Pakons Prime Hotel

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Gym closed temporarily from 10-4-2024 to 30-9-2024.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Pakons Prime Hotel	113
Number of floors in Pakons Prime Hotel	9
Another facilities in Pakons Prime Hotel	Coffee shop, Early check-in, Late check-out, Breakfast restaurant, Dinner restaurant

Frequently asked question in Pakons Prime Hotel

What are available facilities at Pakons Prime Hotel?

There are top facilites at Pakons Prime Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Pakons Prime Hotel?

The standard check-in time at Pakons Prime Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Pakons Prime Hotel provide breakfast?

Yes, Pakons Prime Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Pakons Prime Hotel

Pakons Prime Hotel has a 4.0-star rating.

How many floors does Pakons Prime Hotel have?

Pakons Prime Hotel has 9.

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More Reviews from Other Guests in Pakons Prime Hotel

Overall Ratings & Reviews Pakons Prime Hotel

Traveloka (2,582)

Other sources (15)

8.5

Very Good

From 2,582 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.8

Service and Facilites

8.6

People often mention about Pakons Prime Hotel

All

Staff Friendliness (96)

Accessibility (92)

Bedroom (89)

Ambiance (88)

Distance to City Center (87)

Hotel Area (78)

Bathroom (77)

Surroundings (76)

Room Space (76)

Check-in/out Time (65)

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Traveler Reviews Pakons Prime Hotel

Number of reviews per page

Customer reviews

Susi y. m.

Business

10.0

/10

Reviewed 3 day(s) ago

The hotel staff is very friendly. Good service.

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N***r

Staycation

10.0

/10

Reviewed 6 day(s) ago

It's very close to the city center, especially since I'm going to the airport, so I just have to take the shuttle.

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2 people find it helpful

Accommodation's Reply

06 Aug 2026

Dear Mr./Ms. N*r, Thank you for your excellent rating and for taking the time to share your experience. We are delighted to learn that Pakons Prime Hotel is located near the city center and offers airport shuttle service, making your travel experience very convenient. Thank you for your trust. We hope to welcome you back on your next stay for another memorable experience. Sincerely, Danny, Front Office Manager

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Nita J.

8.5

/10

Reviewed 6 day(s) ago

The hotel staff is very friendly and the service is excellent.

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Accommodation's Reply

06 Aug 2026

Dear Ms. Nita J., Thank you for choosing Pakons Prime Hotel and for taking the time to write a review of your stay. We are delighted to know that the friendliness of our staff and our excellent service left a positive impression on you during your stay. Such positive reviews encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Pakons Prime Hotel again in the future. Sincerely, Danny, Front Office Manager

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h***i

10.0

/10

Reviewed 6 day(s) ago

The service is very good, friendly and clean.

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Accommodation's Reply

06 Aug 2026

Dear Mr./Ms. h*i, Thank you for your excellent rating and for taking the time to share your experience at Pakons Prime Hotel. We are delighted to know that the excellent service, friendly staff, and cleanliness of the hotel made your stay enjoyable. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back again on your next stay and provide you with a similarly memorable experience. Sincerely, Danny, Front Office Manager

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C***s

Business

10.0

/10

Reviewed 7 day(s) ago

The staff is friendly and the security is also fast.

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Accommodation's Reply

06 Aug 2026

Dear Mr./Ms. C*s, Thank you for giving us a perfect rating and for taking the time to share your experience at Pakons Prime Hotel. We are delighted to know that the friendliness of all the staff and the quick response from the security team made a positive impression during your business trip. We will pass on your compliments to the entire team, especially the security team, as an encouragement for us to continue striving to provide the best service to all our guests. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Danny, Front Office Manager

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C***s

Business

10.0

/10

Reviewed 1 week(s) ago

The staff is friendly and very quick, it's really comfortable.

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Accommodation's Reply

06 Aug 2026

Dear Mr./Ms. C*s, Thank you for your excellent rating and for taking the time to share your experience at Pakons Prime Hotel. We are delighted to know that the friendliness and prompt service of our staff made your stay comfortable during your business trip. Your positive review is an encouragement to our entire team to continue providing quality service and meeting your needs. We hope to welcome you back again on your next stay for a similarly memorable experience. Sincerely, Danny, Front Office Manager

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Verified Traveler

Transit

9.0

/10

Reviewed 2 week(s) ago

The hotel is good but far from the airport, it takes 30 minutes.

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Accommodation's Reply

06 Aug 2026

Dear Mr. G*t, Thank you for taking the time to write a review and give a very positive rating to your stay at Pakons Prime Hotel. We are delighted to hear that you were satisfied with our hotel. Thank you also for your feedback regarding the distance to the airport. Our hotel is approximately 30 minutes from Soekarno-Hatta Airport, depending on traffic conditions. To help make your stay more convenient, we offer a scheduled shuttle service. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, Danny, Front Office Manager

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C***s

Business

10.0

/10

Reviewed 2 week(s) ago

The staff and everyone are very friendly and responsive.

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1 people find it helpful

Accommodation's Reply

06 Aug 2026

Dear Mr./Ms. C*s, Thank you for your excellent rating and for taking the time to share your experience at Pakons Prime Hotel. We are delighted to know that the friendliness and attentive service of our staff provided a memorable experience during your business trip. We will share your compliments with the entire team to inspire us to continue providing the best service to all our guests. We hope to welcome you back on your next stay and provide you with a similarly pleasant experience. Sincerely, Danny, Front Office Manager

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J***e

Leisure

8.6

/10

Reviewed 3 week(s) ago

The cleaning service wasn't very thorough in tidying and cleaning the room. There were still someone else's used sandals under the bed.

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Accommodation's Reply

06 Aug 2026

Dear Mr./Ms. J*e, Thank you for taking the time to review and rate your stay at Pakons Prime Hotel. We apologize for any inconvenience you experienced regarding the cleanliness and layout of your room. The discovery of slippers under the bed does not reflect our established standards of cleanliness. We have forwarded your feedback to our housekeeping team to assess and improve our room inspection procedures and enhance our oversight to prevent such incidents from happening again. We appreciate your valuable feedback and look forward to welcoming you back and providing you with an even better stay in the future. Sincerely, Danny, Front Office Manager

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D***y

10.0

/10

Reviewed 3 week(s) ago

The staff were very friendly and responsive. I'm very satisfied, and I'll always choose this hotel again every time I stay.

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Accommodation's Reply

06 Aug 2026

Dear Ms./Mrs. Dee, Thank you for giving us a perfect score and for taking the time to share your experience at Parkon's Prime Hotel. We are delighted to know that the friendliness and attentive service of our staff have always made your experience enjoyable. It is an honor to have Parkon's Prime Hotel as your choice for every stay and inspires our entire team to continue striving for the best possible service. We look forward to welcoming you back on your next stay. Sincerely, Danny, Front Office Manager

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u***a

8.4

/10

Reviewed 3 week(s) ago

The hotel staff was friendly, but there was just one tiny cockroach in the room. The bathroom smelled a bit. Hopefully, the service will improve.

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Accommodation's Reply

06 Aug 2026

Dear u*a, Thank you for taking the time to review and provide feedback regarding your stay at Pakons Prime Hotel. We are delighted to hear that you appreciated the friendly service from our staff. However, we apologize for the inconvenience you experienced regarding the discovery of small cockroaches in your room and the unpleasant odor in the bathroom, which certainly does not meet our standards of cleanliness and quality. We have forwarded your feedback to our housekeeping and maintenance teams for a thorough investigation, pest control, and to ensure that your room is clean and comfortable for all guests. Thank you for your feedback. We hope to welcome you back in the future and provide you with an even better stay. Sincerely, Danny, Front Office Manager

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Muhammad D. C.

Business

6.3

/10

Reviewed 3 week(s) ago

Small room for over 500,000 Rupiah. Dirty. Bathroom amenities not checked before new guests check in. A twin room booked was given as a single room.

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1 people find it helpful

Accommodation's Reply

07 Aug 2026

Dear Mr. Muhammad D.C., Thank you for taking the time to review and provide feedback regarding your stay at Pakons Prime Hotel. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of your room, the completeness of bathroom amenities, and the inconsistency in the room type you received. This certainly did not reflect the standards of service we strive to provide to all our guests. We have forwarded your feedback to the front desk and housekeeping department for a thorough evaluation, including ensuring the room type matches your booking, verifying the completeness of amenities before handing over the room to guests, and improving our cleanliness standards. We greatly appreciate your feedback, which forms the basis for our continuous evaluation and improvement. We sincerely hope you will give us the opportunity to provide you with a better stay on your next visit. Sincerely, Danny, Front Desk Manager

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Juntrung P. A.

Leisure

9.4

/10

Reviewed 3 week(s) ago

Decent as our transit hotel before continuing our journey

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Accommodation's Reply

07 Aug 2026

Dear Mr. ChunTrung P.A., Thank you for taking the time to rate and review your stay at Parkons Prime Hotel. We are delighted to know that our hotel was a convenient choice for your onward journey. We are committed to providing the best comfort and service to all our guests, whether for short trips or longer stays. We hope to welcome you back in the future and provide you with an even more memorable stay. Sincerely, Danny, Front Office Manager

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S***n

10.0

/10

Reviewed 4 week(s) ago

The place is nice and close to everywhere.

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Accommodation's Reply

07 Aug 2026

Dear Ms./Mrs. S*n, Thank you for your excellent rating and for taking the time to share your experience at Pakons Prime Hotel. We are delighted to hear that you enjoyed our hotel's superb location and convenient access to various attractions. We are also pleased to hear that you had a pleasant stay with us. Thank you for your trust, and we look forward to welcoming you back on your next stay with the best service. Sincerely, Danny, Front Office Manager

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S***a

Transit

6.2

/10

Reviewed 4 week(s) ago

The refrigerator smelled of spoiled milk, and the room didn't match the picture. It said 3 breakfasts, but it turned out there were only 2. The mattress had a carpet underneath it that wasn't clear, not up to the standard of a star hotel. The glasses were dull and smelled unpleasant. The AC wasn't very cold even though it was on full blast. Really disappointed.

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1 people find it helpful

Accommodation's Reply

07 Aug 2026

Dear Ms. S*a, Thank you for taking the time to share your review and feedback regarding your stay at Pakons Prime Hotel. We sincerely apologize for any inconvenience you experienced, including the condition of the refrigerator, the cleanliness of the glasses, the air conditioning temperature, and the discrepancy between your room and your expectations. We are also sorry for the confusion regarding the quantity of breakfast you received and the bedding amenities that did not meet your expectations. These issues certainly do not reflect the standards of service we strive for. We have forwarded all your feedback to our housekeeping, engineering, front desk, and food and beverage teams for immediate evaluation and improvement. We will review the room type information and display we posted to ensure it reflects the actual condition and ensure that information about the amenities included in the booking is clearly communicated. We greatly appreciate your feedback, as it is crucial for us to continuously improve the quality of our service and facilities. We sincerely hope you will give us the opportunity to provide you with a better stay in the future. Sincerely, Danny, Front Desk Manager

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a***i

Staycation

8.7

/10

Reviewed 4 week(s) ago

Our three-night stay was comfortable, but the breakfast menu remained the same. Management should improve the menu so we don't get bored with the variety.

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Accommodation's Reply

07 Aug 2026

Dear a*i, Thank you for taking the time to review and rate your 3-night stay at Pakons Prime Hotel positively. We are delighted to hear that you enjoyed your comfortable stay with us. Thank you also for your valuable feedback regarding the variety of the breakfast menu. We understand that guests staying for multiple nights expect a wider variety of menu options for a better dining experience. We have forwarded your feedback to the Food and Beverage team to be used in our evaluation to improve the variety of the breakfast menu in the future. We greatly appreciate your feedback and hope to welcome you back on your next stay for an even better experience. Sincerely, Danny, Front Office Manager

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C***s

Business

10.0

/10

Reviewed 4 week(s) ago

The staff and security are all very friendly.

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Accommodation's Reply

07 Aug 2026

Dear Mr./Ms. C*s, Thank you for your excellent rating and for taking the time to share your experience at Pakons Prime Hotel. We are delighted to know that the friendliness of all the staff, including the security team, created a positive impression during your business trip. We will pass on your thanks to the entire team to inspire them to continue providing friendly and professional service to all guests. We hope to welcome you back on your next stay and provide you with a similarly pleasant experience. Sincerely, Danny, Front Office Manager

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a***d

Transit

10.0

/10

Reviewed 4 week(s) ago

The hotel staff is friendly and responsive even though I arrived too late... I forgot to take photos because I was too tired to travel so I didn't have time to capture the moment. But everything was enjoyable.

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Accommodation's Reply

07 Aug 2026

Dear Mr./Ms. a*d, Thank you for your excellent rating and for taking the time to share your experience at Pakons Prime Hotel. We are delighted to hear that the friendliness and responsiveness of our staff resulted in you receiving excellent service even though you arrived late. We are pleased to hear that your overall stay was pleasant. It's alright if you didn't have time to take any photos due to a tiring journey. We hope you will have a very relaxing stay with us next time. We look forward to welcoming you back to Pakons Prime Hotel soon. Sincerely, Danny, Front Office Manager

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Ika Y. S.

Staycation

6.3

/10

Reviewed 5 week(s) ago

When I checked in, they said my order hadn't arrived yet. This was my first time experiencing something like that. I booked via the app, but I don't know if it was true or just an excuse. The room wasn't ready. When I entered, the floor was dirty, as if it hadn't been mopped, and there were lots of grime. The sheets, pillowcases, and towels were dirty and dull. The white curtains were also dirty. The phone was dusty, and the tissue holder was also caked with dust; it had definitely never been cleaned. The TV remote didn't work, so I had to change channels on my phone because the phone wouldn't answer. The hotel hallway smelled, but when it was cleaned in the morning, the smell lessened considerably. The swimming pool wasn't very clean, but it was good for kids. The important thing was to rinse it clean. And what was even more surprising was the electric kettle; it wasn't used for cooking instant noodles. The cleanliness was really lacking, or maybe there weren't enough staff. The plus side was the refillable drinking water, the proximity to everything, and there was a donut shop inside the hotel. Please improve the cleanliness, it's a shame that the hotel is actually good, strategically located, but if it's not clean and comfortable, I won't want to come back and I can't recommend it to friends and relatives who are looking for accommodation in Tangerang.

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Accommodation's Reply

07 Aug 2026

Dear Ika Y.S., thank you very much for staying at Percon's Prime Hotel and for providing us with such a detailed review. We sincerely apologize that we were unable to meet your expectations regarding check-in, room preparation, cleanliness, and facilities. In particular, we are very disappointed that the condition of the floors, bedding, towels, curtains, telephone, tissue box, electric kettle, TV remote control, hallway, and pool area was poor. This falls far below the high standards of service and cleanliness that our hotel always maintains. We have shared your feedback with all relevant departments, including the front desk, housekeeping, facilities management, and operations team, and have conducted a thorough review. In the future, we will strengthen our pre-check-in inspection process, improve hygiene standards throughout the hotel, ensure that all facilities are functioning properly, and strive to prevent similar problems from recurring. We also appreciate your kind words regarding the hotel's convenient location, the supply of drinking water, and the nearby shops. Your valuable feedback and suggestions will greatly help us to improve our hotel. We apologize again for any inconvenience caused. We hope to have the opportunity to provide even higher quality service in the future to meet your expectations. Thank you for your continued support. Danny, Head of Front Desk

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c***l

Staycation

8.5

/10

Reviewed 5 week(s) ago

The hotel staff is friendly and the environment is clean, easy access.

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Accommodation's Reply

07 Aug 2026

Dear c*l, Thank you for taking the time to write a review and give a positive rating to your stay at Pakons Prime Hotel. We are delighted to know that the friendliness of the staff, the cleanliness of the hotel, and the convenient location left a lasting impression on you during your stay. Your compliments motivate our entire team to strive to provide the best service and comfort to all our guests. We hope to welcome you back on your next stay for an even better experience. Sincerely, Danny, Front Office Manager

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.