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Swiss-Belresidences Rasuna Epicentrum
Hotels
8.2
/10
Very Good
1,413 reviews
What Guests Say About Their Stay
Ida F.
9.7
/ 10
From the beginning of checking in, the service was very friendly, the cleanliness of the hotel and the rooms was really maintained, the facilities were also good, including the swimming pool which was clean, nice and spacious.
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Yohanes C.
8.8
/ 10
The hotel's staff is so friendly, helpful, and cheerful. The access and transportation to and from the hotel are also easy. It's a nice place for a business trip.
P***i
9.1
/ 10
hotel with a view of tall buildings in Jakarta,, at night it's really nice.. the staff are friendly,, the New Year's Eve event is also quite entertaining.. thank you Swiis BelResidences Rasuna..
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D***h
8.5
/ 10
The service is very satisfying. The hotel facilities are also quite satisfying. I was assisted by several staff such as Mbak Agatha, Mbak Tiara, Mbak Mely and Mas Wayan to give a surprise to my sister who had a birthday. The staff service is also very friendly. Good for Swissbel Kuningan 🥰.
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H***y
10.0
/ 10
I really enjoyed staying at Swiss-Belhotel Rasuna. All staff were friendly. The room is spacious and clean. The bathroom is also clean. The food is good, the air-conditioning functions well and is cold, and the pool is also clean. It’s suitable for people who want to take a holiday stay or staycation.
In the Area
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Komplek Rasuna Epicentrum, JL. Epicentrum Boulevard Timur., Kuningan, Setiabudi, Jakarta, Indonesia, 12940
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Elevator
WiFi
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Available Room Types in Swiss-Belresidences Rasuna Epicentrum
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Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
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What's around Swiss-Belresidences Rasuna Epicentrum
Komplek Rasuna Epicentrum, JL. Epicentrum Boulevard Timur., Kuningan, Setiabudi, Jakarta, Indonesia, 12940
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Discover More About Swiss-Belresidences Rasuna Epicentrum
Swiss-Belresidences Rasuna Epicentrum is a fantastic choice for travellers looking for a comfortable stay in Jakarta. Nestled in the bustling area of Rasuna Epicentrum, this hotel offers a blend of modern amenities and convenient access to the city's attractions.
Room types available at Swiss-Belresidences Rasuna Epicentrum
Guests can choose from a variety of room types to suit their needs. The hotel offers deluxe rooms, which are perfect for solo travellers or couples, featuring a cosy bed and modern amenities. For families or groups, the two-bedroom suites provide ample space and comfort, complete with a living area and kitchenette. Each room is designed with contemporary decor and equipped with high-speed internet, flat-screen TVs, and a minibar. Whether you're in town for business or leisure, you'll find the perfect accommodation to make your stay enjoyable.How to get to Swiss-Belresidences Rasuna Epicentrum
Located in the heart of Jakarta, Swiss-Belresidences Rasuna Epicentrum is easily accessible by various modes of transport. From Soekarno-Hatta International Airport, you can take a taxi or use a ride-sharing service for a convenient journey. The hotel is also well-connected by public transport, with nearby bus stops and train stations. If you're driving, ample parking is available on-site.Facilities and services at Swiss-Belresidences Rasuna Epicentrum
The hotel boasts a range of facilities to enhance your stay. Enjoy a refreshing dip in the outdoor swimming pool or maintain your fitness routine at the well-equipped gym. For business travellers, there are meeting rooms and a business centre available. The friendly staff are always on hand to assist with any requests, ensuring a pleasant experience.Food and drink available at Swiss-Belresidences Rasuna Epicentrum
While the hotel itself may not have an on-site restaurant, guests can explore a variety of dining options nearby. The Rasuna Epicentrum area is home to numerous cafes and restaurants offering local and international cuisine. Whether you're in the mood for Indonesian delicacies or Western favourites, you'll find plenty of choices just a short walk away.Accessibility features at Swiss-Belresidences Rasuna Epicentrum
Swiss-Belresidences Rasuna Epicentrum is committed to providing a comfortable stay for all guests, including those with accessibility needs. The hotel features accessible rooms equipped with necessary amenities, as well as ramps and elevators for easy navigation throughout the property. The staff are trained to assist guests with special requirements, ensuring a hassle-free experience.Pet and service animal policy at Swiss-Belresidences Rasuna Epicentrum
The hotel welcomes service animals to assist guests with disabilities. However, pets are not allowed on the premises. It's always a good idea to contact the hotel directly for any specific inquiries regarding service animals. Ready to experience the vibrant city of Jakarta? Book your stay at Swiss-Belresidences Rasuna Epicentrum and other fantastic hotels through Traveloka. If you're planning a trip to Bali, explore more hotel options by visiting this link, or book your flights using this link.All facilities in Swiss-Belresidences Rasuna Epicentrum
Bar, Cafe and Lounge
Swimming Pool
Lobby
Accommodation Services
Exterior
Hotel Services
- Bellhop
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Newspaper
Public Facilities
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Cable TV
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
General
- AC
- Connecting rooms
- Non-smoking room
- Swimming pool
Things to Do
- Children play area
- Garden
- Outdoor pool
Transportation
- Airport transfer
- Area shuttle
Food and Drinks
- Restaurant with AC
- Bar
Business Facilities
- Business center
- Meeting facilities
Nearby Facilities
- ATM/Banking
- Supermarket
Family-friendly Facilities
- Children pool
Accessibilty
- Accessible bathroom
Connectivity
- Free WiFi
Shuttle Service
- Train station pickup
Accommodation Policy & General Information in Swiss-Belresidences Rasuna Epicentrum
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
General Check-in Instructions
Free Pick Up Service from West Exit, Manggarai Railway Station. Please contact the hotel minimum 1 day prior to arrival.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Available rooms at Swiss-Belresidences Rasuna Epicentrum | 323 |
Number of floors in Swiss-Belresidences Rasuna Epicentrum | 37 |
Another facilities in Swiss-Belresidences Rasuna Epicentrum | Bellhop, Front desk, 24-hour Receptionist, 24-hour security, Laundry service |
Frequently asked questions about Swiss-Belresidences Rasuna Epicentrum
What are available facilities at Swiss-Belresidences Rasuna Epicentrum?
There are top facilites at Swiss-Belresidences Rasuna Epicentrum such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Swiss-Belresidences Rasuna Epicentrum?
The standard check-in time at Swiss-Belresidences Rasuna Epicentrum is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Swiss-Belresidences Rasuna Epicentrum?
Swiss-Belresidences Rasuna Epicentrum has a 4.0-star rating.
How many floors does Swiss-Belresidences Rasuna Epicentrum have?
Swiss-Belresidences Rasuna Epicentrum has 37.
How many rooms are available at Swiss-Belresidences Rasuna Epicentrum?
Swiss-Belresidences Rasuna Epicentrum has 323.
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More Reviews from Other Guests in Swiss-Belresidences Rasuna Epicentrum
Overall Ratings & Reviews Swiss-Belresidences Rasuna Epicentrum
Traveloka (1,382)
Other sources (31)
8.2
Very Good
From 1,382 reviews
Provided by travellers on
Cleanliness
8.3
Room Comfort
8.2
Meal
8.2
Location
8.4
Service and Facilites
8.3
People often mention about Swiss-Belresidences Rasuna Epicentrum
All
Ambiance (44)
Bedroom (42)
Distance to City Center (38)
Staff Friendliness (33)
Room Space (32)
Hotel Area (31)
Bathroom (29)
Check-in/out Time (27)
Taste (27)
Accessibility (25)
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Format
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Traveller Reviews Swiss-Belresidences Rasuna Epicentrum
Number of reviews per page
20
40
Customer reviews
RU
Rusma U.
Staycation
9.1
/10
Reviewed 2 week(s) ago
The mattress is very soft, the pillows are 4 and big, sleeping is comfortable and the body feels relaxed. The swimming pool is nice with a nice view, but unfortunately the pool's operating hours are only until 6 pm and after 6 pm, the pool area is closed, even though it's good for hanging out at night even if not for swimming. The hotel staff is friendly, but unfortunately the hotel contact number listed in the apps and on google, when contacted, everything is difficult, the WhatsApp response is slow (this is when I want to confirm a room reservation after ordering on the app and when I want to ask about deposits etc.). However, because the hotel room and atmosphere are okay, it is covered, the heart is happy and satisfied.
Read More
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2 people find it helpful
M***d
8.4
/10
Reviewed 2 week(s) ago
Overall, the service and room quality are quite good, especially the 2BR family room. It's located in Kuningan and is reasonably priced. The breakfast menu could be improved, as the choices are limited and the food is rather mediocre compared to similarly priced hotels in the area.
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IP
Indra P.
Business
10.0
/10
Reviewed 2 week(s) ago
Okay, it's good, keep it up and the price of breakfast food is okay.
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Jetty J. P.
8.4
/10
Reviewed 3 week(s) ago
there were a few complaints, but they were handled well
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s***i
Staycation
5.8
/10
Reviewed 3 week(s) ago
The downside is that the room facilities are very bad, there are many things that I didn't take photos of because I was disappointed, such as the baby cockroaches, the bathroom door, the cleanliness of the glasses which still had coffee stains and these are some of the things I took photos of... other than that, the staff service was okay.
Read More
See original
2 people find it helpful
E***a
10.0
/10
Reviewed 7 week(s) ago
Amazing! Awesome. The hotel is great, with a city view, a great pool, and excellent service.
See original
1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear E***a,
Thank you so much for your wonderful feedback! We are delighted to know that you enjoyed our hotel, the city view, swimming pool, and especially our service. Your kind words truly motivate us to continue providing the best experience for all our guests. We look forward to welcoming you back again soon.
Warm regards,
Aditya A. Wirakusuma
General Manager
c***e
Staycation
8.5
/10
Reviewed 9 week(s) ago
My stay was generally pleasant, but there are a few things I hope the hotel can improve. The hair dryer in my room often stopped working, and even after calling several times, the issue was not resolved. On my last day, before check-out, I had to leave with wet hair as the service did not come.
Additionally, I found the balcony access procedure quite inconvenient. Guests are required to sign a statement to open it, and there is no proper lock available for us. The explanation given was about insects, but being on the 17th floor, I find it less reasonable. It felt more likely related to safety or security concerns, considering how close the balconies are between rooms. It’s a pity, because the view from the balcony is actually very beautiful and would enhance the guest experience.
I hope the management can consider improving these points, as the potential of this hotel is really wonderful.
Read More
3 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear C***e,
Thank you very much for taking the time to share your experience with us. We are pleased to know that your overall stay was pleasant, but we are truly sorry to hear about the inconvenience caused by the hair dryer issue and the balcony access procedure. Please accept our sincerest apologies for not being able to resolve the matter promptly during your stay.
Your comments regarding the balcony access are well noted. We understand your concerns, and we will carefully review the procedures to ensure that our guests can enjoy both comfort and safety during their stay.
We truly appreciate your constructive feedback, as it helps us to improve and provide a better experience for all our guests. We hope to have the chance to welcome you again and provide you with an even more enjoyable stay in the future.
Warm regards,
Aditya A. Wirakusuma
General Manager
C***a
Leisure
6.2
/10
Reviewed 9 week(s) ago
The hotel staff was very friendly and helpful during the check-in process, helping resolve my concerns.
Thank you very much to the hotel staff.
See original
3 people find it helpful
Accommodation's Reply
02 Oct 2025
Dear C***a,
Thank you very much for your kind words. We are delighted to hear that our staff were able to assist you during check-in and helped resolve your concerns. Your appreciation means a lot to us and motivates our team to continue delivering the best service. We look forward to welcoming you back soon.
Warm regards,
Aditya A. Wirakusuma
General Manager
G***e
Staycation
8.2
/10
Reviewed 9 week(s) ago
The staff was very friendly and accommodating.
The air conditioning was too noisy.
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Accommodation's Reply
02 Oct 2025
Dear G***e,
Thank you for sharing your feedback with us. We are pleased to hear that our staff were friendly and accommodating during your stay. At the same time, we sincerely apologize for the inconvenience caused by the noise from the AC unit. Your feedback is very valuable and has been shared with our team for immediate improvement. We look forward to welcoming you back and providing you with a more comfortable experience.
Warm regards,
Aditya A. Wirakusuma
General Manager
A***a
Business
6.3
/10
Reviewed 10 week(s) ago
I went back and forth to the receptionist twice to change rooms because my card wouldn't work. The first room didn't work, and the lights wouldn't work in the second room.
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Accommodation's Reply
02 Oct 2025
Dear A***a,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with the room key and the lighting issues during your stay. This is certainly not the level of service we aim to deliver. Please be assured that we have shared your feedback with our team to take immediate corrective action. We truly value your comments and hope to have the opportunity to welcome you back with a much better experience in the future.
Warm regards,
Aditya A. Wirakusuma
General Manager
N***n
Staycation
10.0
/10
Reviewed 13 week(s) ago
Need to stat one more time...
Bring friends & family
10 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Mr/s. N***n,
Thank you for staying with us again — we're truly honored to be your family's preferred choice. We look forward to welcoming you back soon. Next time, don’t forget to bring your friends and extended family along to share the experience!
Warm regards,
Aditya A. Wirakusuma
General Manager
N***a
Staycation
8.5
/10
Reviewed 13 week(s) ago
The room was spacious, the staff was friendly, and the food was delicious. Luckily, the high floor request was still available, and we were given the 16th floor.
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Accommodation's Reply
05 Aug 2025
Dear Mr/s. N***a,
Thank you for your kind review. We’re delighted to hear that you enjoyed our spacious rooms, friendly staff, and delicious food. We're also glad we could fulfill your request for a high floor and provide a room on the 16th floor.
We look forward to welcoming you back for another pleasant stay.
Warm regards,
Aditya A, Wirakusuma
General Manager
D***e
Leisure
8.3
/10
Reviewed 15 week(s) ago
pretty good, cool, strategic, even though there are improvements, but it's okay
See original
4 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Mr/s. D***e,
Thank you for your review! We're glad you enjoyed our convenient location and overall atmosphere. We apologize for any inconvenience caused by the ongoing improvements and truly appreciate your understanding. We look forward to welcoming you back for an even better experience in the future.
Warm regards,
Aditya A. Wirakusuma
General Manager
N***i
10.0
/10
Reviewed 15 week(s) ago
very effective and Yemen...ok deck
See original
6 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Mr/s. N***i,
Thank you so much for your review! We’re happy to know that your stay was memorable and comfortable. Hope to see you again on your next visit
Warm regards,
Aditya A. Wirakusuma
General Manager
S***l
Business
8.5
/10
Reviewed 15 week(s) ago
Overall better than the previous room.
See original
3 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Mr/s. S***I,
Thank you for your review and for staying with us again. We’re glad to hear that overall, this room was better than your previous one. However, we sincerely apologize for the issues you encountered, including the broken refrigerator, presence of cockroaches, noisy AC, and unpleasant toilet odor.
Your feedback is very valuable and helps us improve. We’ve addressed these concerns with our team to ensure prompt resolution and to prevent similar situations in the future.
Once again, we apologize for the inconvenience and truly hope to welcome you back with an even better experience.
Warm regards,
Aditya A. Wirakusuma
General Manager
S***l
8.5
/10
Reviewed 15 week(s) ago
Overall better than the previous room
See original
2 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Mr/s. S***I,
Thank you for your review and for staying with us again. We’re glad to hear that overall, this room was better than your previous one. However, we sincerely apologize for the issues you encountered, including the broken refrigerator, presence of cockroaches, noisy AC, and unpleasant toilet odor.
Your feedback is very valuable and helps us improve. We’ve addressed these concerns with our team to ensure prompt resolution and to prevent similar situations in the future.
Once again, we apologize for the inconvenience and truly hope to welcome you back with an even better experience.
Warm regards,
Aditya A. Wirakusuma
General Manager
S***l
Business
8.5
/10
Reviewed 15 week(s) ago
The refrigerator is dead, there are lots of cockroaches, the AC is noisy, the toilet smells bad
See original
Find this review helpful?
Accommodation's Reply
21 Jul 2025
Dear Mr/s. S***I,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the non-functioning refrigerator, the presence of cockroaches, noisy air conditioning, and the unpleasant smell from the toilet.
Your feedback is very important to us. We have already followed up with our housekeeping and maintenance teams to address and resolve these issues immediately, ensuring they do not happen again in the future. Guest comfort is our top priority.
Once again, we apologize and truly hope to welcome you back with a much improved experience.
Warm regards,
Aditya A. Wirakusuma
General Manager
Lh
Lis h.
8.8
/10
Reviewed 17 week(s) ago
This is my first time staying at this hotel.. For everyone, I can only say "Alhamdulillah, it was fun💕😍".. Success and continue to improve the facilities and services. 👍
See original
1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Mr/s. Lis H,
Thank you so much for your kind and heartwarming review. We’re truly happy to know that your first stay with us was a pleasant one.
Your support and kind wishes mean a lot to us. We’ll continue working on improving our facilities and services to serve you even better in the future.
Looking forward to welcoming you again soon!
Warm regards,
Aditya A. Wirakusuma
General Manager
IF
Ida F.
Leisure
9.7
/10
Reviewed 17 week(s) ago
From the beginning of checking in, the service was very friendly, the cleanliness of the hotel and the rooms was really maintained, the facilities were also good, including the swimming pool which was clean, nice and spacious.
See original
2 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Mrs. Ida F,
Thank you for your positive review. We're delighted to know you were pleased with our friendly service, the cleanliness of the hotel and room, and our facilities — especially the swimming pool.
Your feedback means a lot to us and inspires us to keep improving. We look forward to welcoming you back again soon.
Warm regards,
Aditya A. Wirakusuma
General Manager
T***a
10.0
/10
Reviewed 18 week(s) ago
Good, comfortable and worth the price
See original
5 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Mr/s. T***a,
Thank you for your kind and thoughtful review. We are glad to know that you have enjoyed your stay and impressed with our service and facilities.
Please know our teams are working hard to ensure good services given to our guests.
Please do not hesitate to contact us should you need further assistance on your next stay.
We look forward serving you once again.
Best regards,
Aditya A. Wirakusuma
General Manager
Number of reviews per page
20
40
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Disclaimer
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Overall Ratings & Reviews Swiss-Belresidences Rasuna Epicentrum
Traveloka (1,382)
Other sources (31)
8.2
Very Good
From 1,382 reviews
Provided by travellers on
Cleanliness
8.3
Room Comfort
8.2
Meal
8.2
Location
8.4
Service and Facilites
8.3
People often mention about Swiss-Belresidences Rasuna Epicentrum
All
Ambiance (44)
Bedroom (42)
Distance to City Center (38)
Staff Friendliness (33)
Room Space (32)
Hotel Area (31)
Bathroom (29)
Check-in/out Time (27)
Taste (27)
Accessibility (25)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews Swiss-Belresidences Rasuna Epicentrum
Number of reviews per page
20
40
Customer reviews
RU
Rusma U.
Staycation
9.1
/10
Reviewed 2 week(s) ago
The mattress is very soft, the pillows are 4 and big, sleeping is comfortable and the body feels relaxed. The swimming pool is nice with a nice view, but unfortunately the pool's operating hours are only until 6 pm and after 6 pm, the pool area is closed, even though it's good for hanging out at night even if not for swimming. The hotel staff is friendly, but unfortunately the hotel contact number listed in the apps and on google, when contacted, everything is difficult, the WhatsApp response is slow (this is when I want to confirm a room reservation after ordering on the app and when I want to ask about deposits etc.). However, because the hotel room and atmosphere are okay, it is covered, the heart is happy and satisfied.
Read More
See original
2 people find it helpful
M***d
8.4
/10
Reviewed 2 week(s) ago
Overall, the service and room quality are quite good, especially the 2BR family room. It's located in Kuningan and is reasonably priced. The breakfast menu could be improved, as the choices are limited and the food is rather mediocre compared to similarly priced hotels in the area.
See original
Find this review helpful?
IP
Indra P.
Business
10.0
/10
Reviewed 2 week(s) ago
Okay, it's good, keep it up and the price of breakfast food is okay.
See original
Find this review helpful?
Jetty J. P.
8.4
/10
Reviewed 3 week(s) ago
there were a few complaints, but they were handled well
See original
Find this review helpful?
s***i
Staycation
5.8
/10
Reviewed 3 week(s) ago
The downside is that the room facilities are very bad, there are many things that I didn't take photos of because I was disappointed, such as the baby cockroaches, the bathroom door, the cleanliness of the glasses which still had coffee stains and these are some of the things I took photos of... other than that, the staff service was okay.
Read More
See original
2 people find it helpful
E***a
10.0
/10
Reviewed 7 week(s) ago
Amazing! Awesome. The hotel is great, with a city view, a great pool, and excellent service.
See original
1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear E***a,
Thank you so much for your wonderful feedback! We are delighted to know that you enjoyed our hotel, the city view, swimming pool, and especially our service. Your kind words truly motivate us to continue providing the best experience for all our guests. We look forward to welcoming you back again soon.
Warm regards,
Aditya A. Wirakusuma
General Manager
c***e
Staycation
8.5
/10
Reviewed 9 week(s) ago
My stay was generally pleasant, but there are a few things I hope the hotel can improve. The hair dryer in my room often stopped working, and even after calling several times, the issue was not resolved. On my last day, before check-out, I had to leave with wet hair as the service did not come.
Additionally, I found the balcony access procedure quite inconvenient. Guests are required to sign a statement to open it, and there is no proper lock available for us. The explanation given was about insects, but being on the 17th floor, I find it less reasonable. It felt more likely related to safety or security concerns, considering how close the balconies are between rooms. It’s a pity, because the view from the balcony is actually very beautiful and would enhance the guest experience.
I hope the management can consider improving these points, as the potential of this hotel is really wonderful.
Read More
3 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear C***e,
Thank you very much for taking the time to share your experience with us. We are pleased to know that your overall stay was pleasant, but we are truly sorry to hear about the inconvenience caused by the hair dryer issue and the balcony access procedure. Please accept our sincerest apologies for not being able to resolve the matter promptly during your stay.
Your comments regarding the balcony access are well noted. We understand your concerns, and we will carefully review the procedures to ensure that our guests can enjoy both comfort and safety during their stay.
We truly appreciate your constructive feedback, as it helps us to improve and provide a better experience for all our guests. We hope to have the chance to welcome you again and provide you with an even more enjoyable stay in the future.
Warm regards,
Aditya A. Wirakusuma
General Manager
C***a
Leisure
6.2
/10
Reviewed 9 week(s) ago
The hotel staff was very friendly and helpful during the check-in process, helping resolve my concerns.
Thank you very much to the hotel staff.
See original
3 people find it helpful
Accommodation's Reply
02 Oct 2025
Dear C***a,
Thank you very much for your kind words. We are delighted to hear that our staff were able to assist you during check-in and helped resolve your concerns. Your appreciation means a lot to us and motivates our team to continue delivering the best service. We look forward to welcoming you back soon.
Warm regards,
Aditya A. Wirakusuma
General Manager
G***e
Staycation
8.2
/10
Reviewed 9 week(s) ago
The staff was very friendly and accommodating.
The air conditioning was too noisy.
See original
Find this review helpful?
Accommodation's Reply
02 Oct 2025
Dear G***e,
Thank you for sharing your feedback with us. We are pleased to hear that our staff were friendly and accommodating during your stay. At the same time, we sincerely apologize for the inconvenience caused by the noise from the AC unit. Your feedback is very valuable and has been shared with our team for immediate improvement. We look forward to welcoming you back and providing you with a more comfortable experience.
Warm regards,
Aditya A. Wirakusuma
General Manager
A***a
Business
6.3
/10
Reviewed 10 week(s) ago
I went back and forth to the receptionist twice to change rooms because my card wouldn't work. The first room didn't work, and the lights wouldn't work in the second room.
See original
Find this review helpful?
Accommodation's Reply
02 Oct 2025
Dear A***a,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with the room key and the lighting issues during your stay. This is certainly not the level of service we aim to deliver. Please be assured that we have shared your feedback with our team to take immediate corrective action. We truly value your comments and hope to have the opportunity to welcome you back with a much better experience in the future.
Warm regards,
Aditya A. Wirakusuma
General Manager
N***n
Staycation
10.0
/10
Reviewed 13 week(s) ago
Need to stat one more time...
Bring friends & family
10 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Mr/s. N***n,
Thank you for staying with us again — we're truly honored to be your family's preferred choice. We look forward to welcoming you back soon. Next time, don’t forget to bring your friends and extended family along to share the experience!
Warm regards,
Aditya A. Wirakusuma
General Manager
N***a
Staycation
8.5
/10
Reviewed 13 week(s) ago
The room was spacious, the staff was friendly, and the food was delicious. Luckily, the high floor request was still available, and we were given the 16th floor.
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Accommodation's Reply
05 Aug 2025
Dear Mr/s. N***a,
Thank you for your kind review. We’re delighted to hear that you enjoyed our spacious rooms, friendly staff, and delicious food. We're also glad we could fulfill your request for a high floor and provide a room on the 16th floor.
We look forward to welcoming you back for another pleasant stay.
Warm regards,
Aditya A, Wirakusuma
General Manager
D***e
Leisure
8.3
/10
Reviewed 15 week(s) ago
pretty good, cool, strategic, even though there are improvements, but it's okay
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4 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Mr/s. D***e,
Thank you for your review! We're glad you enjoyed our convenient location and overall atmosphere. We apologize for any inconvenience caused by the ongoing improvements and truly appreciate your understanding. We look forward to welcoming you back for an even better experience in the future.
Warm regards,
Aditya A. Wirakusuma
General Manager
N***i
10.0
/10
Reviewed 15 week(s) ago
very effective and Yemen...ok deck
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6 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Mr/s. N***i,
Thank you so much for your review! We’re happy to know that your stay was memorable and comfortable. Hope to see you again on your next visit
Warm regards,
Aditya A. Wirakusuma
General Manager
S***l
Business
8.5
/10
Reviewed 15 week(s) ago
Overall better than the previous room.
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3 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Mr/s. S***I,
Thank you for your review and for staying with us again. We’re glad to hear that overall, this room was better than your previous one. However, we sincerely apologize for the issues you encountered, including the broken refrigerator, presence of cockroaches, noisy AC, and unpleasant toilet odor.
Your feedback is very valuable and helps us improve. We’ve addressed these concerns with our team to ensure prompt resolution and to prevent similar situations in the future.
Once again, we apologize for the inconvenience and truly hope to welcome you back with an even better experience.
Warm regards,
Aditya A. Wirakusuma
General Manager
S***l
8.5
/10
Reviewed 15 week(s) ago
Overall better than the previous room
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2 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Mr/s. S***I,
Thank you for your review and for staying with us again. We’re glad to hear that overall, this room was better than your previous one. However, we sincerely apologize for the issues you encountered, including the broken refrigerator, presence of cockroaches, noisy AC, and unpleasant toilet odor.
Your feedback is very valuable and helps us improve. We’ve addressed these concerns with our team to ensure prompt resolution and to prevent similar situations in the future.
Once again, we apologize for the inconvenience and truly hope to welcome you back with an even better experience.
Warm regards,
Aditya A. Wirakusuma
General Manager
S***l
Business
8.5
/10
Reviewed 15 week(s) ago
The refrigerator is dead, there are lots of cockroaches, the AC is noisy, the toilet smells bad
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Accommodation's Reply
21 Jul 2025
Dear Mr/s. S***I,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the non-functioning refrigerator, the presence of cockroaches, noisy air conditioning, and the unpleasant smell from the toilet.
Your feedback is very important to us. We have already followed up with our housekeeping and maintenance teams to address and resolve these issues immediately, ensuring they do not happen again in the future. Guest comfort is our top priority.
Once again, we apologize and truly hope to welcome you back with a much improved experience.
Warm regards,
Aditya A. Wirakusuma
General Manager
Lh
Lis h.
8.8
/10
Reviewed 17 week(s) ago
This is my first time staying at this hotel.. For everyone, I can only say "Alhamdulillah, it was fun💕😍".. Success and continue to improve the facilities and services. 👍
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Mr/s. Lis H,
Thank you so much for your kind and heartwarming review. We’re truly happy to know that your first stay with us was a pleasant one.
Your support and kind wishes mean a lot to us. We’ll continue working on improving our facilities and services to serve you even better in the future.
Looking forward to welcoming you again soon!
Warm regards,
Aditya A. Wirakusuma
General Manager
IF
Ida F.
Leisure
9.7
/10
Reviewed 17 week(s) ago
From the beginning of checking in, the service was very friendly, the cleanliness of the hotel and the rooms was really maintained, the facilities were also good, including the swimming pool which was clean, nice and spacious.
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2 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Mrs. Ida F,
Thank you for your positive review. We're delighted to know you were pleased with our friendly service, the cleanliness of the hotel and room, and our facilities — especially the swimming pool.
Your feedback means a lot to us and inspires us to keep improving. We look forward to welcoming you back again soon.
Warm regards,
Aditya A. Wirakusuma
General Manager
T***a
10.0
/10
Reviewed 18 week(s) ago
Good, comfortable and worth the price
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5 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Mr/s. T***a,
Thank you for your kind and thoughtful review. We are glad to know that you have enjoyed your stay and impressed with our service and facilities.
Please know our teams are working hard to ensure good services given to our guests.
Please do not hesitate to contact us should you need further assistance on your next stay.
We look forward serving you once again.
Best regards,
Aditya A. Wirakusuma
General Manager
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