Canopy by Hilton Osaka Umeda

Great area - close to ALL the shopping. Hotel staff is super friendly and helpful. Hotel is clean and breakfast buffet has many types of food to offer.

Excellent customer service!

I have traveled abroad a lot and this is one of the best hotel I’ve ever stayed at. Rooms are big (definitely get a corner suite that has an amazing view of the city) and very modern. Service was outstanding!! Everyone was so kind. We had a small medical emergency and Ryoko went above and beyond to help us get fast medical care. She saved our family vacation. This is the only hotel I would stay at in Osaka. Highly recommend!!

I loved the cleanliness of the property. I loved the location near the train station and near shopping. I wish the property had a pool. I wish the hotel had a complimentary continental breakfast or a cheaper alternative than the $40 breakfast per person for the buffet style.

I cannot say enough about this property. It was superb. The staff is incredibly friendly and helpful, the breakfast buffet is to die for, the hotel & rooms are impeccably decorated and the area where this hotel sits, is convenient for many reasons. Plus, it is close to a set of malls with great shops and dining options and this whole area is all about sustainability and green spaces making it a breathe of fresh air and space after a visit to busier neighborhoods in the city.

Property still under construction

Right next to Osaka station and great shopping options. There’s a really nice park next door too. This hotel is modern, new and designed wonderfully!

Cleanness

Excellent location. Excellent breakfast buffet. I didn't get to try the hotel restaurants though..

I like the location which is connected to the Umeda Station, but not exactly a stone throw away. The surrounding of the area is yet to be developed, so the overall place is peaceful and quiet, with great views if u stay at the higher floor. Very new hotel, so the rooms and amenities are perfect. Love the cosiness of the room, the service is flawless (command of English is above good), the breakfast buffet is adequate but the menu did not change at all when I was there. The same restaurant turned into a proper restaurant and bar during lunch and opened till late. Nice vibe to have a nice drink. No complains for this stay!

My friend and I (visiting from the U.S.) had a fantastic stay at this property during our trip to Japan! After a few days in Tokyo, we spent four nights in Osaka, and everything about our stay was perfect. The staff were incredibly welcoming and helpful. They gave us great advice on places to visit and directions to train stations. We arrived a couple of hours before check-in, and our room was ready, allowing us to head out and explore Osaka Castle that evening. The room was comfortable and well-stocked with towels, toiletries, and a daily supply of espresso coffee pods and bottled water. A water filling station on every floor kept us hydrated throughout our stay. The location was ideal, connected to Osaka Station via indoor walkways, making it easy to shop, eat, explore, and travel around the city. We even bought a new suitcase at Yodobashi to fit all the treats and souvenirs we collected! The breakfast package was a real highlight. We enjoyed healthy options like yogurt, nuts, fruits, and made-to-order omelettes, as well as traditional Japanese dishes. During our stay, we also tried delightful desserts like zabuton Mont Blanc and Paris cheesecake, which were almost too cute to eat! On Friday night, we dined at JaJa Bar, where live Japanese music added a unique touch to the atmosphere. Lastly, the staff helped us arrange a taxi to the airport, ensuring it arrived on time and even helping with our luggage and waived us goodbye! Next time 4 nights there just for shopping!

Everything was great all the staff were great especially Kai

Everyone was so pleasant and helpful.The room was new and comfortable. Only recommendation is some instructions in English. Would definitely give a high recommendation

Hotel room was spacious, clean, tidy and comfortable. Great location with basement parking (although it did cost £50) for less than 24 hours. Lots of shops and restaurants around the hotel. Enjoyed our stay here with great views from our room

Gorgeous hotel with excellent staff!

Spectacular hotel, new, clean, great view of city, easy access from airport, close to transportation, fabulous breakfast buffet, highly recommend

Beautiful hotel in one of the best parts of town. The entire facility is beautifully decorated.The staff is super helpful and friendly. The Osaka Train station is a 5 minute walk which is very convenient for day trips or for going to the Kansai International Airport.

Very fine chique new hotel. Great breakfast buffet with at least four state of the art Nespresso machines. Great bedding and bathroom. Close to everything. Top notch.

Excellent

Outstanding hotel. Great service and close to trains. Plenty of great restaurants close by nice room size. Would stay again for sure