What do past guests say about HAKONE Setsugetsuka?

Traveloka users who have stayed at HAKONE Setsugetsuka have praised its Room Comfort, Service and Facilites, Cleanliness.

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HAKONE Setsugetsuka

Name: HAKONE Setsugetsuka
Address: 1300-34 Gora, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0408, 1300-34 Gora, Kanto, 250-0408, Japan
Rating: 8.8

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8.8

/10

Very Good

335 reviews

What Guests Say About Their Stay

MARIA SOFIA

10.0

/ 10

I like the experience of the onsen! The only suggestion , the amenities somo or them are no so clean..

Ehsan

10.0

/ 10

The hotel itself was perfect, very clean and well maintained. I had a small issue during my stay, but the manager handled it quickly and professionally. The staff were amazing, super helpful and accommodating. They kindly allowed me to check in earlier than expected, which I really appreciated. I also accidentally left some of my belongings in the amenities room, and they safely kept them and returned everything to me. The manager even personally apologized for the minor inconvenience, which showed great care and attention. Overall, the level of service truly reflects genuine Japanese hospitality.

Khoa

10.0

/ 10

Super close to gora park, amazing amenities offered and very tranquil environment overall

In the Area

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1300-34 Gora, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0408

Main Facilities

24-Hour Front Desk

Parking

WiFi

Elevator

HAKONE Setsugetsuka is a accommodation is located at Hakone. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in HAKONE Setsugetsuka

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What's around HAKONE Setsugetsuka

1300-34 Gora, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0408

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Discover More About HAKONE Setsugetsuka

General

Near Hakone Open Air Museum

Location

With a stay at HAKONE Setsugetsuka in Hakone (Gora), you'll be within a 5-minute drive of Hakone Open Air Museum and Hakone Kowakien Yunessun. This ryokan is 6 mi (9.7 km) from Lake Ashi and 11.9 mi (19.1 km) from Gotemba Premium Outlets.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Hakone Gora Park - 0.2 km / 0.1 mi
Hakone Museum of Art - 0.6 km / 0.3 mi
Hakuundo Chaen - 0.6 km / 0.4 mi
Hakone Meissen Antique Museum - 1 km / 0.6 mi
Hakone Open Air Museum - 1 km / 0.6 mi
Miyagino Hayakawa Breakwater Cherry Blossoms - 1.1 km / 0.7 mi
Okada Museum of Art - 1.7 km / 1 mi
Hakone Kowakien Yunessun - 2 km / 1.2 mi
Chisuji Falls - 2.1 km / 1.3 mi
Ōwakudani - 2.5 km / 1.6 mi
Sengokuhara Onsen - 2.9 km / 1.8 mi
Pola Museum of Art - 3.9 km / 2.4 mi
Hakone Ropeway - 4.1 km / 2.5 mi
Hakone Venetian Glass Museum - 4.8 km / 3 mi
Hakone Hot Springs - 6.1 km / 3.8 mi

The nearest airports are:
Haneda Airport (HND) - 99.2 km / 61.6 mi
Narita Intl. Airport (NRT) - 165.7 km / 103 mi

Facilities

Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a vending machine.

Business Facilities

Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Free self parking is available onsite.

Dining

At HAKONE Setsugetsuka, enjoy a satisfying meal at the restaurant.

Rooms

Treat yourself to a stay in one of the 158 guestrooms, featuring fireplaces and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.

All facilities in HAKONE Setsugetsuka

Entertainment Facility

Common Space

Lobby

Exterior

Others

General

Smoking area
Parking

Hotel Services

Luggage storage
24-hour Receptionist

Transportation

Limited parking

Food and Drinks

Tea service

Things to Do

Garden

Connectivity

Free WiFi

Accessibilty

Accessible path of travel

Public Facilities

Elevator

Accommodation Policy & General Information in HAKONE Setsugetsuka

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:

15:00 - 20:00

Check-out:

Before 11:00

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Requests for dietary restrictions or food allergies cannot be accommodated.

, This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Disposable personal items are available in the lobby.

Pets

Pets Not Allowed

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General Information

Popular Facilities	24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - 20:00 - to 11:00
Available rooms at HAKONE Setsugetsuka	158
Another facilities in HAKONE Setsugetsuka	Smoking area, Luggage storage, 24-hour Receptionist, Limited parking, Tea service

Frequently asked questions about HAKONE Setsugetsuka

What are available facilities at HAKONE Setsugetsuka?

There are top facilites at HAKONE Setsugetsuka such as 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at HAKONE Setsugetsuka?

The standard check-in time at HAKONE Setsugetsuka is starting from 15:00 - 20:00 while the latest check-out time is at Before 11:00

What is the star rating of HAKONE Setsugetsuka?

HAKONE Setsugetsuka has a 4.0-star rating.

How many rooms are available at HAKONE Setsugetsuka?

HAKONE Setsugetsuka has 158.

Does HAKONE Setsugetsuka have parking?

Yes, HAKONE Setsugetsuka does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

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HAKONE Setsugetsuka reviews and ratings

Overall Ratings & Reviews HAKONE Setsugetsuka

Other sources (335)

8.8

Very Good

From 335 reviews

Cleanliness

8.8

Room Comfort

9.0

Service and Facilites

9.0

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Traveller Reviews HAKONE Setsugetsuka

Number of reviews per page

Top reviews

MARIA SOFIA

Family

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

I like the experience of the onsen! The only suggestion , the amenities somo or them are no so clean..

Ehsan

with Partner

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Khoa

with Partner

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Super close to gora park, amazing amenities offered and very tranquil environment overall

William

with Partner

6.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Warning: you can’t book room+dinner package with Expedia (literally not an option) and the hotel will not allow you to add dinner/eat at the restaurant. Also there are essentially no other places to eat in Hakone as most restaurants close very early, or are not open at all during the week. Perhaps it would be a better experience booking through another website/provider. The room itself was enjoyable with traditional materials and amenities. The balcony bath was nice. However, some of the decorations were low quality/lazy and half of the light switches did not work. The private onsens were occupied the entire night so we couldn’t experience them.

Marlowe

with Friends

8.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

The air conditioning was hard to control. I ended up just turning it off because it got too warm. The property is nice but needs some repair in some areas. I enjoyed the private tub and the onsen. The staff was very professional, polite and helpful. The room was clean and comfortable overall. The hotel food is okay.

Bruce

with Partner

10.0

/10

Reviewed 30 week(s) ago

Hotels.com verified review

Had a high corner room with view. Very clean. Hotel provided a lot of amenities for use during stay. Chose to experience local restaurants for breakfast and dinner. Highly recommend Gora Brewery for dinner. Hotel staff very helpful with suggestions and guidance, especially Shohei at front desk.

Regan

8.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Very nice room. Private hot springs were beautiful. Additional "bath" fee for using amenities was ridiculous and not mentioned in booking or by staff during check in.

Boon

Leisure with Friends

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Good room

Wes

Leisure

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Oh my goodness. This place was absolutely fantastic. Everything was above expectations for my stay here. The service, the amenities, the food, location for checking out Hakone, onsen/bathing options, the room, everything. Loved it.

Ka Ming Kelly

Leisure

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Great service and super charming onsen.

Elena

Leisure Family

10.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

Great baths!

Kensuke

with Partner

10.0

/10

Reviewed 36 week(s) ago

Hotels.com verified review

This ryokan is absolutely phenomenal. Gorgeous place with exemplary service.

CHENG

Leisure Family

4.0

/10

Reviewed 37 week(s) ago

Expedia Group verified review

The room is old with poor lighting. The Aircon was terribly warm and dry despite we set the temperature to below 20 degrees. The in room humidifier does not work. The in room private onsen does not seem to be authentic because when I start filling the bath I can hear some gas heater started working. There is also no sulphur deposit around the bath which is usually the case for onsen facilities. The "kaiseki" dinner and breakfast was so so... In both quantity and quality. Both rice bowls provided during the breakfast were dirty. Given the price of 800+ SGD we paid, it is not up to expectations.

Irene

10.0

/10

Reviewed 38 week(s) ago

Expedia Group verified review

We had a great experience staying here. With breakfast and dinner are provided with kaiseki style, it was prepared properly and organized. Staff are kind and friendly. The room has tatami mats and very clean with outdoor bathtubs. Although the facility is kinda run down, we still enjoy our stay. The train station is just next to the hotel and bus stop is right outside the hotel. We will stay here again next time.

Jessica

Leisure Family

10.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

Felt like had traditional design elements and a beautiful hotel. Enjoyed the private hot springs (no reservation required). Good selection at gift shop. Enjoyed the complimentary samue loungewear, yukata wrap, hanten jacket and geta sandals. Breakfast was a good selection of different food items. Restaurants around town very busy, hotel has option to make reservation and eat dinner there.

randall

Leisure with Partner

10.0

/10

Reviewed 41 week(s) ago

Expedia Group verified review

This hotel was one of the best stays we ever had. Private Tub on the balcony, incredible kaiseki meals, right at the base of the tram and train arrival. Had a 10 pm ramen bar and an afternoon snack bar. This felt like the Japan we dreamed about.

Doug

Leisure with Partner

8.0

/10

Reviewed 41 week(s) ago

Expedia Group verified review

Very easy to use train and cable car at Gora Station, Gora Park and bus stop. Japanese set breakfast was elaborate and good experience. Large room was well equipped. Nice to have free tea, coffee, snacks kimono and towels. Building and wooden hot Spring pools showing their age. Limited dining options in hotel or around town are either very basic or quite expensive.

Angela

Friends and Family Family

10.0

/10

Reviewed 41 week(s) ago

Hotels.com verified review

It was a truly full-service, relaxing experience, even with our two kids in tow. Every detail and thoughtful extra made our stay exceptional. The kids loved their little kimonos and felt so included. The location was perfect -just a short walk to the cable cars, bus stops, and plenty of delicious food options. Our room was spacious, and the private open-air onsen was such a treat. The traditional breakfast included with the half-board was an adventure for us Westerners, but we wouldn’t have changed a thing. Such a serene, zen experience - highly recommend if you’re passing through Hakone!

Agnes

Leisure

10.0

/10

Reviewed 43 week(s) ago

Expedia Group verified review

Beautiful ryokan! The onsen were wonderful and the meals were delicious!

SHAOTANG

Leisure Family

2.0

/10

Reviewed 43 week(s) ago

Expedia Group verified review

Poor organization of the breakfast. We were waiting for almost half hour and no body serviced us. We had to cancel our reservation of the breakfast.

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