HAKONE Setsugetsuka

Ryokans
8.8
/10
Very Good
244 reviews

What Guests Say About Their Stay

Bruce

10.0
/ 10
Had a high corner room with view. Very clean. Hotel provided a lot of amenities for use during stay. Chose to experience local restaurants for breakfast and dinner. Highly recommend Gora Brewery for dinner. Hotel staff very helpful with suggestions and guidance, especially Shohei at front desk.

Wes

10.0
/ 10
Oh my goodness. This place was absolutely fantastic. Everything was above expectations for my stay here. The service, the amenities, the food, location for checking out Hakone, onsen/bathing options, the room, everything. Loved it.

Kensuke

10.0
/ 10
This ryokan is absolutely phenomenal. Gorgeous place with exemplary service.
In the Area
See Map
1300-34 Gora, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0408

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
HAKONE Setsugetsuka is a ryokan is located at Hakone-machi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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HAKONE Setsugetsuka Address: Map & Location

1300-34 Gora, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0408
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Location


HAKONE Setsugetsuka is a ryokan is located at Hakone-machi.

About HAKONE Setsugetsuka

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from HAKONE Setsugetsuka exclusively for you.

HAKONE Setsugetsuka is a ryokan with great comfort and excellent service according to most ryokan's guests.

Get precious and unforgettable moment during your stay at HAKONE Setsugetsuka.

All facilities in HAKONE Setsugetsuka

Others HAKONE Setsugetsuka
Others

Public Facilities

  • Others
  • Restaurant
  • Elevator

General

  • Parking
  • Smoking area

Hotel Services

  • Luggage storage
  • 24-hour Receptionist

Food and Drinks

  • Tea service

Things to Do

  • Garden

Connectivity

  • Free WiFi

Accommodation Policy & General Information in HAKONE Setsugetsuka

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve access to the hot springs
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Requests for dietary restrictions or food allergies cannot be accommodated.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Disposable personal items are available in the lobby.

Hotel only accepts guests with minimum age of 19

Check-in/Check-out Time

Check-in:
15:00 - 20:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 20:00 - to 11:00
Available rooms at HAKONE Setsugetsuka
158
Another facilities in HAKONE Setsugetsuka
Others, Parking, Smoking area, Luggage storage, 24-hour Receptionist

Frequently asked question in HAKONE Setsugetsuka

What are available facilities at HAKONE Setsugetsuka?
There are top facilites at HAKONE Setsugetsuka such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at HAKONE Setsugetsuka?
Check-in time at HAKONE Setsugetsuka is staring from 15:00 - 20:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of HAKONE Setsugetsuka?
HAKONE Setsugetsuka is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many rooms are available at HAKONE Setsugetsuka?
HAKONE Setsugetsuka has 158 rooms in total.
Does HAKONE Setsugetsuka provide parking?
Yes, HAKONE Setsugetsuka provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in HAKONE Setsugetsuka

8.8
Very Good
From 244 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
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Traveler Reviews HAKONE Setsugetsuka

Number of reviews per page
20
40
Top reviews
Bruce
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Had a high corner room with view. Very clean. Hotel provided a lot of amenities for use during stay. Chose to experience local restaurants for breakfast and dinner. Highly recommend Gora Brewery for dinner. Hotel staff very helpful with suggestions and guidance, especially Shohei at front desk.
Regan
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very nice room. Private hot springs were beautiful. Additional "bath" fee for using amenities was ridiculous and not mentioned in booking or by staff during check in.
Boon
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good room
Wes
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Oh my goodness. This place was absolutely fantastic. Everything was above expectations for my stay here. The service, the amenities, the food, location for checking out Hakone, onsen/bathing options, the room, everything. Loved it.
Ka Ming Kelly
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great service and super charming onsen.
Elena
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great baths!
Kensuke
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

This ryokan is absolutely phenomenal. Gorgeous place with exemplary service.
CHENG
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The room is old with poor lighting. The Aircon was terribly warm and dry despite we set the temperature to below 20 degrees. The in room humidifier does not work. The in room private onsen does not seem to be authentic because when I start filling the bath I can hear some gas heater started working. There is also no sulphur deposit around the bath which is usually the case for onsen facilities. The "kaiseki" dinner and breakfast was so so... In both quantity and quality. Both rice bowls provided during the breakfast were dirty. Given the price of 800+ SGD we paid, it is not up to expectations.
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Irene
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We had a great experience staying here. With breakfast and dinner are provided with kaiseki style, it was prepared properly and organized. Staff are kind and friendly. The room has tatami mats and very clean with outdoor bathtubs. Although the facility is kinda run down, we still enjoy our stay. The train station is just next to the hotel and bus stop is right outside the hotel. We will stay here again next time.
Read More
Jessica
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Felt like had traditional design elements and a beautiful hotel. Enjoyed the private hot springs (no reservation required). Good selection at gift shop. Enjoyed the complimentary samue loungewear, yukata wrap, hanten jacket and geta sandals. Breakfast was a good selection of different food items. Restaurants around town very busy, hotel has option to make reservation and eat dinner there.
Read More
randall
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

This hotel was one of the best stays we ever had. Private Tub on the balcony, incredible kaiseki meals, right at the base of the tram and train arrival. Had a 10 pm ramen bar and an afternoon snack bar. This felt like the Japan we dreamed about.
Doug
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Very easy to use train and cable car at Gora Station, Gora Park and bus stop. Japanese set breakfast was elaborate and good experience. Large room was well equipped. Nice to have free tea, coffee, snacks kimono and towels. Building and wooden hot Spring pools showing their age. Limited dining options in hotel or around town are either very basic or quite expensive.
Read More
Angela
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

It was a truly full-service, relaxing experience, even with our two kids in tow. Every detail and thoughtful extra made our stay exceptional. The kids loved their little kimonos and felt so included. The location was perfect -just a short walk to the cable cars, bus stops, and plenty of delicious food options. Our room was spacious, and the private open-air onsen was such a treat. The traditional breakfast included with the half-board was an adventure for us Westerners, but we wouldn’t have changed a thing. Such a serene, zen experience - highly recommend if you’re passing through Hakone!
Read More
Agnes
icon-Leisure
Leisure
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful ryokan! The onsen were wonderful and the meals were delicious!
SHAOTANG
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Poor organization of the breakfast. We were waiting for almost half hour and no body serviced us. We had to cancel our reservation of the breakfast.
Kevin
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Hot spring in the room was a bit dirty and the yukata clothes were a little dirty. Towels had a certain smell to them too. There are 3 private onsen rooms too, but you have to wait for a while because there is no time limit. Dinner and breakfast were included and delicious. Also had a bunch of other food amenities like yogurt (?), fish grill, and ramen, but I did not get to try.
Read More
Wai Man
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The hotel itself is great but the room is a bit dated. Overall it is clean and comfortable though. It is close to the Gora station and it is so convenient to travel around. Our stay included dinner and breakfast. Food is good and the servers are excellent. I like the 3 private onsens a lot. Though it is first come first serve, but usually we didn't need to wait.
Read More
Terra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Wonderful sat and friendly helpful staff.
Krystal
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Few shops that are open late and close early. Many not open at all. Plan ahead for meals.
Jared
4.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

The hotel is pretty old and dirty. Walls are stained, and there is an overall smell that is not pleasant. The food was not very good so we chose to go to restaurants instead of eating the dinner there after one try.
Number of reviews per page
20
40

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Others 4 HAKONE Setsugetsuka

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 244 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews HAKONE Setsugetsuka

Number of reviews per page
20
40
Top reviews
Bruce
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Had a high corner room with view. Very clean. Hotel provided a lot of amenities for use during stay. Chose to experience local restaurants for breakfast and dinner. Highly recommend Gora Brewery for dinner. Hotel staff very helpful with suggestions and guidance, especially Shohei at front desk.
Regan
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very nice room. Private hot springs were beautiful. Additional "bath" fee for using amenities was ridiculous and not mentioned in booking or by staff during check in.
Boon
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good room
Wes
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Oh my goodness. This place was absolutely fantastic. Everything was above expectations for my stay here. The service, the amenities, the food, location for checking out Hakone, onsen/bathing options, the room, everything. Loved it.
Ka Ming Kelly
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great service and super charming onsen.
Elena
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great baths!
Kensuke
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

This ryokan is absolutely phenomenal. Gorgeous place with exemplary service.
CHENG
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The room is old with poor lighting. The Aircon was terribly warm and dry despite we set the temperature to below 20 degrees. The in room humidifier does not work. The in room private onsen does not seem to be authentic because when I start filling the bath I can hear some gas heater started working. There is also no sulphur deposit around the bath which is usually the case for onsen facilities. The "kaiseki" dinner and breakfast was so so... In both quantity and quality. Both rice bowls provided during the breakfast were dirty. Given the price of 800+ SGD we paid, it is not up to expectations.
Read More
Irene
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We had a great experience staying here. With breakfast and dinner are provided with kaiseki style, it was prepared properly and organized. Staff are kind and friendly. The room has tatami mats and very clean with outdoor bathtubs. Although the facility is kinda run down, we still enjoy our stay. The train station is just next to the hotel and bus stop is right outside the hotel. We will stay here again next time.
Read More
Jessica
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Felt like had traditional design elements and a beautiful hotel. Enjoyed the private hot springs (no reservation required). Good selection at gift shop. Enjoyed the complimentary samue loungewear, yukata wrap, hanten jacket and geta sandals. Breakfast was a good selection of different food items. Restaurants around town very busy, hotel has option to make reservation and eat dinner there.
Read More
randall
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

This hotel was one of the best stays we ever had. Private Tub on the balcony, incredible kaiseki meals, right at the base of the tram and train arrival. Had a 10 pm ramen bar and an afternoon snack bar. This felt like the Japan we dreamed about.
Doug
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Very easy to use train and cable car at Gora Station, Gora Park and bus stop. Japanese set breakfast was elaborate and good experience. Large room was well equipped. Nice to have free tea, coffee, snacks kimono and towels. Building and wooden hot Spring pools showing their age. Limited dining options in hotel or around town are either very basic or quite expensive.
Read More
Angela
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

It was a truly full-service, relaxing experience, even with our two kids in tow. Every detail and thoughtful extra made our stay exceptional. The kids loved their little kimonos and felt so included. The location was perfect -just a short walk to the cable cars, bus stops, and plenty of delicious food options. Our room was spacious, and the private open-air onsen was such a treat. The traditional breakfast included with the half-board was an adventure for us Westerners, but we wouldn’t have changed a thing. Such a serene, zen experience - highly recommend if you’re passing through Hakone!
Read More
Agnes
icon-Leisure
Leisure
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful ryokan! The onsen were wonderful and the meals were delicious!
SHAOTANG
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Poor organization of the breakfast. We were waiting for almost half hour and no body serviced us. We had to cancel our reservation of the breakfast.
Kevin
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Hot spring in the room was a bit dirty and the yukata clothes were a little dirty. Towels had a certain smell to them too. There are 3 private onsen rooms too, but you have to wait for a while because there is no time limit. Dinner and breakfast were included and delicious. Also had a bunch of other food amenities like yogurt (?), fish grill, and ramen, but I did not get to try.
Read More
Wai Man
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The hotel itself is great but the room is a bit dated. Overall it is clean and comfortable though. It is close to the Gora station and it is so convenient to travel around. Our stay included dinner and breakfast. Food is good and the servers are excellent. I like the 3 private onsens a lot. Though it is first come first serve, but usually we didn't need to wait.
Read More
Terra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Wonderful sat and friendly helpful staff.
Krystal
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Few shops that are open late and close early. Many not open at all. Plan ahead for meals.
Jared
4.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

The hotel is pretty old and dirty. Walls are stained, and there is an overall smell that is not pleasant. The food was not very good so we chose to go to restaurants instead of eating the dinner there after one try.
Number of reviews per page
20
40