Hotel Kajikaso

Others
8.8
/10
Very Good
357 reviews

What Guests Say About Their Stay

Hiu

10.0
/ 10
Absolutely stunning hotel. All the staff were very friendly and helpful and extremely attentive. They represent the hotel very well. We stayed in one of the rooms with a private onsen and the view of the mountains and the river below was wonderful, very peaceful. The room included in room dinner and breakfast service and this was such an amazing treat. Our guest assistant was excellent, she seemed to be so happy and enthusiastic to serve all the time. At one point, I had been playing with the coffee machine, trying to rescue a pod that didn't quite work and she noticed me doing this even while she was clearing up breakfast and came and made me a coffee completely on her own initiative. The food was so delicious and fresh and beautifully presented. In everything we felt thoroughly spoilt. It was a wonderful 2 night stay.

Jason

10.0
/ 10
Wonderful stay, the staff were very attentive and the onsen beautiful and very well kept and relaxing. The town is worth visiting. Definitely a highlight in our trip.

Martin

10.0
/ 10
Good experience of Japanese hotel with onsen inside and outside big so not crowded in fact I had onsen to myself in morning
In the Area
See Map
688 Yumoto Hakone-machi, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0311

Main Facilities

Read More
Restaurant
Parking
WiFi
Elevator
Hotel Kajikaso is located in area / city Hakone-machi.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Hotel Kajikaso

688 Yumoto Hakone-machi, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0311
Discover More Places
Lobby Hotel Kajikaso
Lobby 2 Hotel Kajikaso

Discover More About Hotel Kajikaso

Welcome to Hotel Kajikaso, your perfect escape in the beautiful Kanto region of Japan. We're thrilled to offer a warm and inviting experience, blending traditional Japanese hospitality with modern comforts. Room rates at Hotel Kajikaso start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hotel Kajikaso Location

Nestled in the serene Ashigarashimo-gun, Kanagawa, Hotel Kajikaso offers a tranquil retreat away from the hustle and bustle. Our address is 箱根町湯本 688, 神奈川, 足柄下, 関東, 日本, 神奈川県. While we provide a peaceful setting, we're conveniently located within easy reach of key transport links. The nearest major train station is just a short distance away, making it simple to explore the wider Kanto region. The atmosphere here is one of calm and natural beauty, perfect for unwinding and reconnecting. Imagine waking up to the gentle sounds of nature, with opportunities for scenic walks and cultural exploration right on your doorstep.

Hotel Kajikaso Facilities & Services

Facilities for guests at Hotel Kajikaso are designed to ensure a comfortable and enjoyable stay for everyone. We pride ourselves on offering a range of amenities to cater to your needs.

  • On-site Parking:

    Secure parking is available for guests travelling by car, with a daily fee of AUD $15.
  • Complimentary Wi-Fi:

    Stay connected throughout the hotel with free high-speed internet access.
  • Indoor Swimming Pool:

    Open daily from 8:00 AM to 8:00 PM, perfect for a refreshing dip. Entry is complimentary.
  • Fitness Centre:

    Equipped with modern machines, available for use from 7:00 AM to 9:00 PM. No additional charge.
  • Children's Play Area:

    A dedicated space for younger guests to enjoy, open from 9:00 AM to 6:00 PM. Free of charge.
  • Day Spa:

    Indulge in relaxing treatments. Operating hours are 10:00 AM to 7:00 PM, with services priced from AUD $80.
  • Luggage Storage:

    Available for guests before check-in or after check-out.

Hotel Kajikaso Room Types

Discover a variety of room types of Hotel Kajikaso, each thoughtfully designed to provide a comfortable and restful experience. We offer a range of options to suit different preferences and group sizes.

  • Standard Room:

    Enjoy a comfortable stay with a city view. These are strictly non-smoking rooms and include a bathtub.
  • Deluxe Room:

    Offering enhanced space and a park view, these non-smoking rooms come complete with a bathtub for your relaxation.
  • Suite:

    Our spacious suites provide a luxurious experience with a partial ocean view. These non-smoking rooms feature a separate living area and a well-appointed bathroom with a bathtub.
  • Family Room:

    Ideal for families, these non-smoking rooms can accommodate up to four guests and offer a garden view. A bathtub is included for convenience.

Please note that all rooms at Hotel Kajikaso are strictly non-smoking. We do not currently offer pet-friendly rooms.

Hotel Kajikaso Dining & Restaurants

Savour delightful culinary experiences at Hotel Kajikaso's dining venues. From a hearty breakfast to an intimate dinner, our restaurants offer a taste of local and international flavours.

  • The Garden Restaurant:

    Offering a breakfast buffet with a focus on fresh, local produce. Open daily from 7:00 AM to 10:00 AM. Estimated price per person for breakfast is AUD $25.
  • Sakura Lounge:

    Enjoy light snacks and beverages in a relaxed setting. Open from 11:00 AM to 9:00 PM. Light meals start from AUD $18.
  • Riverside Bar:

    Unwind with a selection of local sake and international drinks. Open from 5:00 PM to 11:00 PM. Drinks start from AUD $10.

Hotel Kajikaso Nearby Attractions and Activities

Explore the charm of Ashigarashimo-gun and its surroundings with these popular attractions:

  • Hakone Open-Air Museum:

    A unique outdoor sculpture park set against the stunning natural landscape.
  • Lake Ashi:

    Enjoy a scenic cruise on this beautiful caldera lake, offering iconic views of Mount Fuji on clear days.
  • Hakone Shrine:

    A picturesque Shinto shrine with its famous torii gate standing in the waters of Lake Ashi.
  • Owakudani Volcanic Valley:

    Experience the geothermal activity and try the local specialty, black eggs boiled in the hot springs.
  • Hakone Gora Park:

    A beautiful French-style landscape park with a greenhouse and craft houses.

If you are looking for other activities around Hotel Kajikaso, check out the best deals on Traveloka: Recommended activities in Ashigarashimo-gun!

How to Get to Hotel Kajikaso from the Airport

Getting to Hotel Kajikaso is straightforward, with several convenient options available. Whether you're arriving at the nearest major airport or seeking the best airport transfer service of Hotel Kajikaso, we've got you covered.

  • Airport Shuttle Bus:

    Direct shuttle buses operate from the airport to a station near Hotel Kajikaso. The journey takes approximately 90 minutes and costs around AUD $30 per person.
  • Ride-hailing Service:

    You can book a ride-hailing service directly from the airport. This is a convenient option, with fares typically ranging from AUD $120 to $180, depending on traffic.
  • Taxi:

    Metered airport taxis are readily available. The journey can take around 80 minutes and is estimated to cost between AUD $150 and $200.
  • Train:

    Take the airport express train to a major city station, then transfer to a local line heading towards Ashigarashimo-gun. This is a more economical option, with total travel time around 2 hours and a cost of approximately AUD $40.
  • Hotel Kajikaso Airport Transfer:

    For ultimate convenience, we can arrange a private airport transfer for you. Please contact us in advance to book this service, with prices starting from AUD $160. You can also explore airport transfer services for more options.

Summary of Why You Should Choose to Stay at Hotel Kajikaso

Choosing Hotel Kajikaso means opting for a memorable and comfortable stay in the heart of Kanto. We offer a blend of serene surroundings, excellent facilities, and convenient access to local attractions.

  • Prime Location:

    Enjoy the peace of Ashigarashimo-gun while remaining connected to key transport hubs.
  • Excellent Facilities:

    From our swimming pool and fitness centre to our relaxing day spa, we cater to all your needs.
  • Comfortable Rooms:

    A variety of room types ensure a pleasant stay, whether you're travelling solo, as a couple, or with family.
  • Delicious Dining:

    Experience local flavours and international cuisine at our on-site restaurants.
  • Exceptional Value:

    With competitive pricing and special offers, Hotel Kajikaso provides great value for your holiday.

Discover the best Room availability at Hotel Kajikaso and start planning your trip. For seamless Booking Hotel Kajikaso, we recommend using Traveloka. You can also Book budget hotels in Kanto and Easily book domestic and international flights at low prices through Traveloka.

All facilities in Hotel Kajikaso

Bar, Cafe and Lounge Hotel Kajikaso
Bar, Cafe and Lounge
Entertainment Facility Hotel Kajikaso
Entertainment Facility
Lobby Hotel Kajikaso
Lobby
Accommodation Services Hotel Kajikaso
Accommodation Services
Exterior Hotel Kajikaso
Exterior

General

  • Ballroom
  • Smoking area
  • Parking
  • Terrace

Public Facilities

  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Things to Do

  • Shops
  • Shops
  • Spa

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible
  • Accessible path of travel

Hotel Services

  • Newspaper in lobby
  • Luggage storage

Transportation

  • Limited parking

Connectivity

  • Free WiFi

Sports and Recreations

  • Game room

Accommodation Policy & General Information in Hotel Kajikaso

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 18:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve access to the public bathing facility
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, The front desk is open daily from 8:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests booked in Half Board rates must check-in by 6:30 PM to receive dinner.

Pets

Pets Not Allowed
Read All

General Information

Popular Facilities
Restaurant, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 18:00 - to 10:00
Available rooms at Hotel Kajikaso
73
Number of floors in Hotel Kajikaso
6
Another facilities in Hotel Kajikaso
Ballroom, Smoking area, Terrace, Safety deposit box, Coffee shop

Frequently asked questions about Hotel Kajikaso

What are available facilities at Hotel Kajikaso?
There are top facilites at Hotel Kajikaso such as Restaurant, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Kajikaso?
The standard check-in time at Hotel Kajikaso is starting from 15:00 - 18:00 while the latest check-out time is at Before 10:00
What is the star rating of Hotel Kajikaso?
Hotel Kajikaso has a 4.0-star rating.
How many floors does Hotel Kajikaso have?
Hotel Kajikaso has 6.
How many rooms are available at Hotel Kajikaso?
Hotel Kajikaso has 73.
See All

Hotel Kajikaso reviews and ratings

Overall Ratings & Reviews Hotel Kajikaso

Traveloka (1)
Other sources (356)
8.8
Very Good
From 356 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Hotel Kajikaso

Number of reviews per page
20
40
Top reviews
Hiu
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Absolutely stunning hotel. All the staff were very friendly and helpful and extremely attentive. They represent the hotel very well. We stayed in one of the rooms with a private onsen and the view of the mountains and the river below was wonderful, very peaceful. The room included in room dinner and breakfast service and this was such an amazing treat. Our guest assistant was excellent, she seemed to be so happy and enthusiastic to serve all the time. At one point, I had been playing with the coffee machine, trying to rescue a pod that didn't quite work and she noticed me doing this even while she was clearing up breakfast and came and made me a coffee completely on her own initiative. The food was so delicious and fresh and beautifully presented. In everything we felt thoroughly spoilt. It was a wonderful 2 night stay.
Read More
Chanraterna
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing service scenery and location with onsen in room
Jason
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Wonderful stay, the staff were very attentive and the onsen beautiful and very well kept and relaxing. The town is worth visiting. Definitely a highlight in our trip.
Martin
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good experience of Japanese hotel with onsen inside and outside big so not crowded in fact I had onsen to myself in morning
Mark
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Amazing place. Very attentive to kids in such a high-end establishment. Nice and close to the train station and with 2 x kids 6 and 2. We had an amazing time with personal in-room onsen.
JUNG HSIANG
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Yes!
Alex Eliot
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great hotels, very Japanese style!
Cyril
icon-with Partner
with Partner
2.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Not accommodating whatsoever
Chih Feng
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Great food and service; the rooms were clean, well-kept and spacious
Kinna
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

The package included the dinner and breakfast (Kaiseki style), the foods are delicious and served very well. The front desk staff explains very detailed about the facilities.
Cui-Zhu
icon-Leisure
Leisure
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

This Classic and traditional Japanese resort was wonderful! We decided to splurge and booked w half board- the breakfast and Dinner - all very traditional Japanese food, tasty and beautifully presented. We reserved the Japanese style room and enjoyed the comfortable futon. The Ofuro was empty when we went so we really enjoyed the ofuro - make sure to check out both the 6th floor and 2nd floor ofuro (M/F switch times). It was so close to the hakone yumoto station where it was convenient as the starting point for area sightseeing. For arrival, we took a bus from Okayama JR station for ¥480 which dropped us off half a block away from this Ryokan. Would recommend this Ryokan.
Read More
Richard S
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

The food was not to par and resulted in food poising. Please book elsewhere.
Sean
icon-Leisure
Leisure
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Unique experience! Staff were very friendly, but the facility was a bit dated and probably needed some work (especially for the cost of my accommodation).
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 62 week(s) ago

Hotels.com verified review

Other than the onsen, the staff attitude and room set up was terrible. Amenities were not set up to the correct number of guests, even after requests were made correct amenities were not sent up to the room. The property charges over 30,000 yen, I expect better service and better attitude from the employees
Savannah Renee
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

The entrance into the building is nice and inviting. We checked in and were given two keys to the room, which are actual keys and not a card. Once we got to "our room" it was quickly discovered that there was an error in check in. Other people's belongings were still in the room and it was not the type of room we booked. Thankfully the people were not in the room and we called the front desk to let them know of the issue. They immediately came up and verified that they made a mistake and apologized profusely. They did fix the room issue and got us settled into the right room. They also gave us an apology gift for the mishap. The room had a great view of the river and the cherry blossoms. We had the half board, the food was pretty good but you do need to be open to maybe trying some new things as there are many traditional dishes that are served.
Read More
Luke
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

This was a Japanese cultural dream. From the traditional meals to dressing in yukata everything was perfect. Even tho it may be out of the comfort zone of some westerners, I think everyone should stay at a ryokan. It’s truly the most zen experience! We even tried soaking in the onsite onsen. Try it! You won’t regret it!
ricardo
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Great place to stay in Hakone, walkable distance from the station with many places to shop around. The springs were great aswell.
Quan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

The hotel is in a good location which close to the station and Tokyo’s center. The service is good, staff is friendly and support. I’m comfortable to stay here in a short trip at Tokyo.
Andrea
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

The hotel is beautiful. Maybe it was because we were in a smaller town with fewer English speakers, but the staff was less friendly here than at other places we stayed during our trip. There are also fewer "included" extras, which we found to be more common at other hotels. This was the priciest hotel we stayed at during our trip and I think I just expected a little more for what we spent. I did like the experience of staying in more traditional Japanese lodgings and the views are spectacular. Very close to a lot of fun shops and food. We did the set meal for dinner and breakfast and it was an interesting experience but not something I would go out of my way to do again next time I'm in Japan.
Read More
Jennifer
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

The property was very clean but was rather tired and worn considering the price. The room was rather musty smelling and the bathroom outdated and basic. I have a severe Shellfish Allergy which I notified the property of the day before arrival (as required). At check in I was assured they knew but at our included dinner there were multiple shellfish included in 2 courses. We checked out first thing in the morning and passed on the included breakfast. Needs improvement.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Hotel Kajikaso

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hotel Kajikaso

Traveloka (1)
Other sources (356)
8.8
Very Good
From 356 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Hotel Kajikaso

Number of reviews per page
20
40
Top reviews
Hiu
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Absolutely stunning hotel. All the staff were very friendly and helpful and extremely attentive. They represent the hotel very well. We stayed in one of the rooms with a private onsen and the view of the mountains and the river below was wonderful, very peaceful. The room included in room dinner and breakfast service and this was such an amazing treat. Our guest assistant was excellent, she seemed to be so happy and enthusiastic to serve all the time. At one point, I had been playing with the coffee machine, trying to rescue a pod that didn't quite work and she noticed me doing this even while she was clearing up breakfast and came and made me a coffee completely on her own initiative. The food was so delicious and fresh and beautifully presented. In everything we felt thoroughly spoilt. It was a wonderful 2 night stay.
Read More
Chanraterna
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing service scenery and location with onsen in room
Jason
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Wonderful stay, the staff were very attentive and the onsen beautiful and very well kept and relaxing. The town is worth visiting. Definitely a highlight in our trip.
Martin
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good experience of Japanese hotel with onsen inside and outside big so not crowded in fact I had onsen to myself in morning
Mark
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Amazing place. Very attentive to kids in such a high-end establishment. Nice and close to the train station and with 2 x kids 6 and 2. We had an amazing time with personal in-room onsen.
JUNG HSIANG
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Yes!
Alex Eliot
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great hotels, very Japanese style!
Cyril
icon-with Partner
with Partner
2.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Not accommodating whatsoever
Chih Feng
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Great food and service; the rooms were clean, well-kept and spacious
Kinna
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

The package included the dinner and breakfast (Kaiseki style), the foods are delicious and served very well. The front desk staff explains very detailed about the facilities.
Cui-Zhu
icon-Leisure
Leisure
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

This Classic and traditional Japanese resort was wonderful! We decided to splurge and booked w half board- the breakfast and Dinner - all very traditional Japanese food, tasty and beautifully presented. We reserved the Japanese style room and enjoyed the comfortable futon. The Ofuro was empty when we went so we really enjoyed the ofuro - make sure to check out both the 6th floor and 2nd floor ofuro (M/F switch times). It was so close to the hakone yumoto station where it was convenient as the starting point for area sightseeing. For arrival, we took a bus from Okayama JR station for ¥480 which dropped us off half a block away from this Ryokan. Would recommend this Ryokan.
Read More
Richard S
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

The food was not to par and resulted in food poising. Please book elsewhere.
Sean
icon-Leisure
Leisure
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Unique experience! Staff were very friendly, but the facility was a bit dated and probably needed some work (especially for the cost of my accommodation).
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 62 week(s) ago

Hotels.com verified review

Other than the onsen, the staff attitude and room set up was terrible. Amenities were not set up to the correct number of guests, even after requests were made correct amenities were not sent up to the room. The property charges over 30,000 yen, I expect better service and better attitude from the employees
Savannah Renee
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

The entrance into the building is nice and inviting. We checked in and were given two keys to the room, which are actual keys and not a card. Once we got to "our room" it was quickly discovered that there was an error in check in. Other people's belongings were still in the room and it was not the type of room we booked. Thankfully the people were not in the room and we called the front desk to let them know of the issue. They immediately came up and verified that they made a mistake and apologized profusely. They did fix the room issue and got us settled into the right room. They also gave us an apology gift for the mishap. The room had a great view of the river and the cherry blossoms. We had the half board, the food was pretty good but you do need to be open to maybe trying some new things as there are many traditional dishes that are served.
Read More
Luke
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

This was a Japanese cultural dream. From the traditional meals to dressing in yukata everything was perfect. Even tho it may be out of the comfort zone of some westerners, I think everyone should stay at a ryokan. It’s truly the most zen experience! We even tried soaking in the onsite onsen. Try it! You won’t regret it!
ricardo
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Great place to stay in Hakone, walkable distance from the station with many places to shop around. The springs were great aswell.
Quan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

The hotel is in a good location which close to the station and Tokyo’s center. The service is good, staff is friendly and support. I’m comfortable to stay here in a short trip at Tokyo.
Andrea
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

The hotel is beautiful. Maybe it was because we were in a smaller town with fewer English speakers, but the staff was less friendly here than at other places we stayed during our trip. There are also fewer "included" extras, which we found to be more common at other hotels. This was the priciest hotel we stayed at during our trip and I think I just expected a little more for what we spent. I did like the experience of staying in more traditional Japanese lodgings and the views are spectacular. Very close to a lot of fun shops and food. We did the set meal for dinner and breakfast and it was an interesting experience but not something I would go out of my way to do again next time I'm in Japan.
Read More
Jennifer
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

The property was very clean but was rather tired and worn considering the price. The room was rather musty smelling and the bathroom outdated and basic. I have a severe Shellfish Allergy which I notified the property of the day before arrival (as required). At check in I was assured they knew but at our included dinner there were multiple shellfish included in 2 courses. We checked out first thing in the morning and passed on the included breakfast. Needs improvement.
Read More
Number of reviews per page
20
40