Hotel Kajikaso

Others
8.8
/10
Very Good
357 reviews

What Guests Say About Their Stay

Hiu

10.0
/ 10
Absolutely stunning hotel. All the staff were very friendly and helpful and extremely attentive. They represent the hotel very well. We stayed in one of the rooms with a private onsen and the view of the mountains and the river below was wonderful, very peaceful. The room included in room dinner and breakfast service and this was such an amazing treat. Our guest assistant was excellent, she seemed to be so happy and enthusiastic to serve all the time. At one point, I had been playing with the coffee machine, trying to rescue a pod that didn't quite work and she noticed me doing this even while she was clearing up breakfast and came and made me a coffee completely on her own initiative. The food was so delicious and fresh and beautifully presented. In everything we felt thoroughly spoilt. It was a wonderful 2 night stay.

Jason

10.0
/ 10
Wonderful stay, the staff were very attentive and the onsen beautiful and very well kept and relaxing. The town is worth visiting. Definitely a highlight in our trip.

Martin

10.0
/ 10
Good experience of Japanese hotel with onsen inside and outside big so not crowded in fact I had onsen to myself in morning
In the Area
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688 Yumoto Hakone-machi, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0311

Main Facilities

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Restaurant
Parking
WiFi
Elevator
Hotel Kajikaso is located in area / city Hakone-machi.
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What's around Hotel Kajikaso

688 Yumoto Hakone-machi, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0311
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Discover More About Hotel Kajikaso

Discover the Charm of Hotel Kajikaso in Kanto, Japan

Welcome to Hotel Kajikaso, a delightful retreat nestled in the scenic Kanto region of Japan. If you're dreaming of an authentic Japanese experience, filled with serene landscapes and warm hospitality, Hotel Kajikaso is your perfect destination. We pride ourselves on offering a comfortable and memorable stay, blending traditional Japanese aesthetics with modern conveniences. Whether you're seeking a peaceful escape or an adventure exploring the wonders of Kanto, Hotel Kajikaso promises an experience that will leave you refreshed and inspired. Room rates at Hotel Kajikaso start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hotel Kajikaso Location

Hotel Kajikaso is ideally situated in the picturesque Ashigarashimo-gun district of Kanagawa Prefecture, a region renowned for its natural beauty and tranquil atmosphere. Located approximately 1.5 hours by train from the bustling heart of Tokyo, our hotel offers a serene escape from the urban rush while remaining accessible to major transportation hubs. The nearest major transit point is Odawara Station, a key Shinkansen (bullet train) stop, making it convenient for travelers arriving from afar. The atmosphere surrounding Hotel Kajikaso is one of peaceful seclusion, nestled amidst lush greenery and offering breathtaking views of the surrounding mountains and valleys. It’s the perfect setting for a rejuvenating stay, allowing you to immerse yourself in the natural splendor of the Kanto region.

Hotel Kajikaso Facilities & Services

Facilities for guests at Hotel Kajikaso are designed to ensure a comfortable and enjoyable stay for every visitor. We offer a range of amenities to cater to your needs, from relaxation to convenience.
  • Onsen (Hot Springs):

    Immerse yourself in our traditional Japanese hot springs, perfect for unwinding after a day of exploration. Open daily from 6:00 AM to 11:00 PM. Access is complimentary for all guests.
  • Restaurant:

    Enjoy delicious Japanese cuisine at our on-site restaurant. Operating hours are from 7:00 AM to 9:00 AM for breakfast, 11:30 AM to 2:00 PM for lunch, and 6:00 PM to 8:00 PM for dinner. Estimated cost per person for dinner is PHP 2,500.
  • Free Wi-Fi:

    Stay connected with complimentary high-speed Wi-Fi available throughout the hotel premises.
  • Parking:

    We offer free parking space for guests who are traveling by car, a convenient amenity for those exploring the region at their own pace.
  • Luggage Storage:

    Available for guests who wish to store their luggage before check-in or after check-out.
  • Concierge Service:

    Our friendly concierge team is available to assist with any inquiries, recommendations, or booking needs.

Hotel Kajikaso Room Types

Discover a variety of room types at Hotel Kajikaso, each designed to provide a comfortable and authentic Japanese lodging experience. The room types of Hotel Kajikaso cater to different preferences and group sizes, ensuring a perfect fit for your stay.
  • Japanese Style Room:

    Experience traditional Japanese living with tatami mat flooring and futon bedding. These rooms typically offer Garden Views and are non-smoking. Some rooms may feature a private onsen bath.
  • Western Style Room:

    For those who prefer familiar comforts, our Western-style rooms offer comfortable beds and modern amenities. Available with City Views or Garden Views, and are non-smoking. Bathtubs are available in select rooms.
  • Japanese-Western Fusion Room:

    A harmonious blend of both styles, these rooms offer the best of both worlds, often featuring a comfortable bed alongside a traditional seating area. Views may vary. Bathtubs are available in select rooms.
  • Family Room:

    Spacious rooms designed to accommodate families, offering ample space and comfortable sleeping arrangements. These rooms are non-smoking and may include a bathtub.
Please note that Hotel Kajikaso is not a pet-friendly hotel.

Hotel Kajikaso Dining & Restaurants

Savor the exquisite flavors of Japanese cuisine at Hotel Kajikaso's dining establishments. Our culinary offerings are crafted with fresh, seasonal ingredients, providing an authentic taste of the region. The main dining area, often referred to as the "Kaiseki Dining Room," offers a traditional multi-course Japanese dinner experience. This exquisite meal showcases the artistry of Japanese cooking, with each dish meticulously prepared and beautifully presented. The estimated price per person for dinner is PHP 2,500. The dining room is open for dinner service from 6:00 PM to 8:00 PM. For breakfast, guests can enjoy a traditional Japanese breakfast set, featuring grilled fish, rice, miso soup, and various side dishes. Breakfast is served from 7:00 AM to 9:00 AM. While we do not have a separate cafe or bar on-site, our restaurant offers a selection of local sake, Japanese beer, and non-alcoholic beverages to complement your meal.

Hotel Kajikaso Nearby Attractions and Activities

Explore the captivating attractions and activities that surround Hotel Kajikaso in the beautiful Ashigarashimo-gun area. This region is rich in natural beauty and cultural heritage, offering something for every traveler.
  • Hakone Open-Air Museum:

    Just a short distance away, this unique museum features a stunning collection of sculptures set against the backdrop of the Hakone mountains.
  • Lake Ashi:

    A picturesque caldera lake offering boat cruises and iconic views of Mount Fuji on clear days.
  • Hakone Shrine:

    A serene Shinto shrine located on the shores of Lake Ashi, famous for its "Peace Gate" standing in the water.
  • Owakudani Volcanic Valley:

    Experience the geothermal activity of this volcanic zone, known for its hot springs and sulfurous fumes.
  • Hakone Gora Park:

    A beautiful French-style landscape park with a glass house and a craft center, offering lovely walking paths and seasonal floral displays.
If you are looking for other activities around Hotel Kajikaso, check out the best deals on Traveloka: Recommended activities in Ashigarashimo-gun!

How to Get to Hotel Kajikaso from the Airport

Navigating your journey to Hotel Kajikaso is straightforward, with several convenient options available. The airport transfer service of Hotel Kajikaso is designed to make your arrival as smooth as possible. Here's how to get to Hotel Kajikaso from the nearest major airports, such as Narita International Airport (NRT) or Haneda Airport (HND) in Tokyo.
  • Train:

    The most popular and efficient way to reach Hotel Kajikaso is by train. From Narita or Haneda Airport, take the Narita Express or Keikyu Line respectively to Tokyo Station. From Tokyo Station, transfer to the Shinkansen (bullet train) bound for Odawara Station. At Odawara Station, switch to the Hakone Tozan Railway and alight at Hakone-Yumoto Station, which is the closest station to Hotel Kajikaso. The total travel time is approximately 2 to 2.5 hours, with train tickets costing around PHP 4,000 to PHP 5,000 per person.
  • Airport Limousine Bus:

    Direct limousine buses operate from both Narita and Haneda Airports to various locations in Hakone, including Hakone-Yumoto. This can be a comfortable option, especially if you have a lot of luggage. The journey takes approximately 2.5 to 3 hours, with fares ranging from PHP 3,000 to PHP 4,000 per person.
  • Taxi:

    While a direct taxi from the airport is possible, it is a very expensive option, likely costing upwards of PHP 20,000 to PHP 30,000 due to the long distance.
  • Private Airport Transfer:

    For ultimate convenience and comfort, you can arrange a private airport transfer service. This service can be booked in advance and will take you directly from the airport to Hotel Kajikaso. Prices for private airport transfer services can vary but typically start from PHP 15,000.
From Hakone-Yumoto Station, Hotel Kajikaso is a short taxi ride away (approximately PHP 1,000) or a pleasant walk if you prefer.

Summary of Why You Should Choose to Stay at Hotel Kajikaso

Choosing Hotel Kajikaso for your Kanto adventure means opting for an experience that blends tranquility, culture, and comfort. With excellent Room availability at Hotel Kajikaso, you're sure to find the perfect accommodation for your needs.
  • Authentic Japanese Experience:

    Immerse yourself in traditional Japanese hospitality, from the serene onsen to the exquisite dining.
  • Stunning Natural Surroundings:

    Enjoy the breathtaking beauty of the Kanto region, with easy access to natural attractions and scenic views.
  • Convenient Location:

    While offering a peaceful retreat, Hotel Kajikaso remains accessible to major transport links, making exploration easy.
  • Comfortable Amenities:

    Benefit from a range of facilities designed for your relaxation and convenience, including hot springs and complimentary Wi-Fi.
  • Exceptional Value:

    Experience a high-quality stay at competitive rates, especially when utilizing special promotions.
For the best rates and a seamless booking process, we highly recommend Booking Hotel Kajikaso through Traveloka. Discover a world of travel possibilities and make your Kanto trip unforgettable. Book budget hotels in Kanto and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Hotel Kajikaso

Bar, Cafe and Lounge Hotel Kajikaso
Bar, Cafe and Lounge
Entertainment Facility Hotel Kajikaso
Entertainment Facility
Lobby Hotel Kajikaso
Lobby
Accommodation Services Hotel Kajikaso
Accommodation Services
Exterior Hotel Kajikaso
Exterior

General

  • Ballroom
  • Smoking area
  • Parking
  • Terrace

Public Facilities

  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Things to Do

  • Shops
  • Shops
  • Spa

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible
  • Accessible path of travel

Hotel Services

  • Newspaper in lobby
  • Luggage storage

Transportation

  • Limited parking

Connectivity

  • Free WiFi

Sports and Recreations

  • Game room

Accommodation Policy & General Information in Hotel Kajikaso

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 18:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve access to the public bathing facility
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, The front desk is open daily from 8:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests booked in Half Board rates must check-in by 6:30 PM to receive dinner.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 18:00 - to 10:00
Available rooms at Hotel Kajikaso
73
Number of floors in Hotel Kajikaso
6
Another facilities in Hotel Kajikaso
Ballroom, Smoking area, Terrace, Safety deposit box, Coffee shop

Frequently asked question in Hotel Kajikaso

What are available facilities at Hotel Kajikaso?
There are top facilites at Hotel Kajikaso such as Restaurant, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Kajikaso?
The standard check-in time at Hotel Kajikaso is starting from 15:00 - 18:00 while the latest check-out time is at Before 10:00
What is the star rating of Hotel Kajikaso?
Hotel Kajikaso is a 4.0-star hotel.
How many floors does Hotel Kajikaso have?
Hotel Kajikaso has 6 floors.
How many rooms are available at Hotel Kajikaso?
Hotel Kajikaso has 73 rooms in total.
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More Reviews from Other Guests in Hotel Kajikaso

Overall Ratings & Reviews Hotel Kajikaso

Traveloka (1)
Other sources (356)
8.8
Very Good
From 356 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Kajikaso

Number of reviews per page
20
40
Top reviews
Hiu
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Absolutely stunning hotel. All the staff were very friendly and helpful and extremely attentive. They represent the hotel very well. We stayed in one of the rooms with a private onsen and the view of the mountains and the river below was wonderful, very peaceful. The room included in room dinner and breakfast service and this was such an amazing treat. Our guest assistant was excellent, she seemed to be so happy and enthusiastic to serve all the time. At one point, I had been playing with the coffee machine, trying to rescue a pod that didn't quite work and she noticed me doing this even while she was clearing up breakfast and came and made me a coffee completely on her own initiative. The food was so delicious and fresh and beautifully presented. In everything we felt thoroughly spoilt. It was a wonderful 2 night stay.
Read More
Chanraterna
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing service scenery and location with onsen in room
Jason
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Wonderful stay, the staff were very attentive and the onsen beautiful and very well kept and relaxing. The town is worth visiting. Definitely a highlight in our trip.
Martin
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good experience of Japanese hotel with onsen inside and outside big so not crowded in fact I had onsen to myself in morning
Mark
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Amazing place. Very attentive to kids in such a high-end establishment. Nice and close to the train station and with 2 x kids 6 and 2. We had an amazing time with personal in-room onsen.
JUNG HSIANG
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Yes!
Alex Eliot
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great hotels, very Japanese style!
Cyril
icon-with Partner
with Partner
2.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Not accommodating whatsoever
Chih Feng
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Great food and service; the rooms were clean, well-kept and spacious
Kinna
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

The package included the dinner and breakfast (Kaiseki style), the foods are delicious and served very well. The front desk staff explains very detailed about the facilities.
Cui-Zhu
icon-Leisure
Leisure
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

This Classic and traditional Japanese resort was wonderful! We decided to splurge and booked w half board- the breakfast and Dinner - all very traditional Japanese food, tasty and beautifully presented. We reserved the Japanese style room and enjoyed the comfortable futon. The Ofuro was empty when we went so we really enjoyed the ofuro - make sure to check out both the 6th floor and 2nd floor ofuro (M/F switch times). It was so close to the hakone yumoto station where it was convenient as the starting point for area sightseeing. For arrival, we took a bus from Okayama JR station for ¥480 which dropped us off half a block away from this Ryokan. Would recommend this Ryokan.
Read More
Richard S
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

The food was not to par and resulted in food poising. Please book elsewhere.
Sean
icon-Leisure
Leisure
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Unique experience! Staff were very friendly, but the facility was a bit dated and probably needed some work (especially for the cost of my accommodation).
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 62 week(s) ago

Hotels.com verified review

Other than the onsen, the staff attitude and room set up was terrible. Amenities were not set up to the correct number of guests, even after requests were made correct amenities were not sent up to the room. The property charges over 30,000 yen, I expect better service and better attitude from the employees
Savannah Renee
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

The entrance into the building is nice and inviting. We checked in and were given two keys to the room, which are actual keys and not a card. Once we got to "our room" it was quickly discovered that there was an error in check in. Other people's belongings were still in the room and it was not the type of room we booked. Thankfully the people were not in the room and we called the front desk to let them know of the issue. They immediately came up and verified that they made a mistake and apologized profusely. They did fix the room issue and got us settled into the right room. They also gave us an apology gift for the mishap. The room had a great view of the river and the cherry blossoms. We had the half board, the food was pretty good but you do need to be open to maybe trying some new things as there are many traditional dishes that are served.
Read More
Luke
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

This was a Japanese cultural dream. From the traditional meals to dressing in yukata everything was perfect. Even tho it may be out of the comfort zone of some westerners, I think everyone should stay at a ryokan. It’s truly the most zen experience! We even tried soaking in the onsite onsen. Try it! You won’t regret it!
ricardo
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Great place to stay in Hakone, walkable distance from the station with many places to shop around. The springs were great aswell.
Quan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

The hotel is in a good location which close to the station and Tokyo’s center. The service is good, staff is friendly and support. I’m comfortable to stay here in a short trip at Tokyo.
Andrea
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

The hotel is beautiful. Maybe it was because we were in a smaller town with fewer English speakers, but the staff was less friendly here than at other places we stayed during our trip. There are also fewer "included" extras, which we found to be more common at other hotels. This was the priciest hotel we stayed at during our trip and I think I just expected a little more for what we spent. I did like the experience of staying in more traditional Japanese lodgings and the views are spectacular. Very close to a lot of fun shops and food. We did the set meal for dinner and breakfast and it was an interesting experience but not something I would go out of my way to do again next time I'm in Japan.
Read More
Jennifer
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

The property was very clean but was rather tired and worn considering the price. The room was rather musty smelling and the bathroom outdated and basic. I have a severe Shellfish Allergy which I notified the property of the day before arrival (as required). At check in I was assured they knew but at our included dinner there were multiple shellfish included in 2 courses. We checked out first thing in the morning and passed on the included breakfast. Needs improvement.
Read More
Number of reviews per page
20
40

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Lobby 4 Hotel Kajikaso

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hotel Kajikaso

Traveloka (1)
Other sources (356)
8.8
Very Good
From 356 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Kajikaso

Number of reviews per page
20
40
Top reviews
Hiu
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Absolutely stunning hotel. All the staff were very friendly and helpful and extremely attentive. They represent the hotel very well. We stayed in one of the rooms with a private onsen and the view of the mountains and the river below was wonderful, very peaceful. The room included in room dinner and breakfast service and this was such an amazing treat. Our guest assistant was excellent, she seemed to be so happy and enthusiastic to serve all the time. At one point, I had been playing with the coffee machine, trying to rescue a pod that didn't quite work and she noticed me doing this even while she was clearing up breakfast and came and made me a coffee completely on her own initiative. The food was so delicious and fresh and beautifully presented. In everything we felt thoroughly spoilt. It was a wonderful 2 night stay.
Read More
Chanraterna
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing service scenery and location with onsen in room
Jason
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Wonderful stay, the staff were very attentive and the onsen beautiful and very well kept and relaxing. The town is worth visiting. Definitely a highlight in our trip.
Martin
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good experience of Japanese hotel with onsen inside and outside big so not crowded in fact I had onsen to myself in morning
Mark
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Amazing place. Very attentive to kids in such a high-end establishment. Nice and close to the train station and with 2 x kids 6 and 2. We had an amazing time with personal in-room onsen.
JUNG HSIANG
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Yes!
Alex Eliot
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great hotels, very Japanese style!
Cyril
icon-with Partner
with Partner
2.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Not accommodating whatsoever
Chih Feng
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Great food and service; the rooms were clean, well-kept and spacious
Kinna
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

The package included the dinner and breakfast (Kaiseki style), the foods are delicious and served very well. The front desk staff explains very detailed about the facilities.
Cui-Zhu
icon-Leisure
Leisure
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

This Classic and traditional Japanese resort was wonderful! We decided to splurge and booked w half board- the breakfast and Dinner - all very traditional Japanese food, tasty and beautifully presented. We reserved the Japanese style room and enjoyed the comfortable futon. The Ofuro was empty when we went so we really enjoyed the ofuro - make sure to check out both the 6th floor and 2nd floor ofuro (M/F switch times). It was so close to the hakone yumoto station where it was convenient as the starting point for area sightseeing. For arrival, we took a bus from Okayama JR station for ¥480 which dropped us off half a block away from this Ryokan. Would recommend this Ryokan.
Read More
Richard S
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

The food was not to par and resulted in food poising. Please book elsewhere.
Sean
icon-Leisure
Leisure
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Unique experience! Staff were very friendly, but the facility was a bit dated and probably needed some work (especially for the cost of my accommodation).
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 62 week(s) ago

Hotels.com verified review

Other than the onsen, the staff attitude and room set up was terrible. Amenities were not set up to the correct number of guests, even after requests were made correct amenities were not sent up to the room. The property charges over 30,000 yen, I expect better service and better attitude from the employees
Savannah Renee
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

The entrance into the building is nice and inviting. We checked in and were given two keys to the room, which are actual keys and not a card. Once we got to "our room" it was quickly discovered that there was an error in check in. Other people's belongings were still in the room and it was not the type of room we booked. Thankfully the people were not in the room and we called the front desk to let them know of the issue. They immediately came up and verified that they made a mistake and apologized profusely. They did fix the room issue and got us settled into the right room. They also gave us an apology gift for the mishap. The room had a great view of the river and the cherry blossoms. We had the half board, the food was pretty good but you do need to be open to maybe trying some new things as there are many traditional dishes that are served.
Read More
Luke
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

This was a Japanese cultural dream. From the traditional meals to dressing in yukata everything was perfect. Even tho it may be out of the comfort zone of some westerners, I think everyone should stay at a ryokan. It’s truly the most zen experience! We even tried soaking in the onsite onsen. Try it! You won’t regret it!
ricardo
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Great place to stay in Hakone, walkable distance from the station with many places to shop around. The springs were great aswell.
Quan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

The hotel is in a good location which close to the station and Tokyo’s center. The service is good, staff is friendly and support. I’m comfortable to stay here in a short trip at Tokyo.
Andrea
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

The hotel is beautiful. Maybe it was because we were in a smaller town with fewer English speakers, but the staff was less friendly here than at other places we stayed during our trip. There are also fewer "included" extras, which we found to be more common at other hotels. This was the priciest hotel we stayed at during our trip and I think I just expected a little more for what we spent. I did like the experience of staying in more traditional Japanese lodgings and the views are spectacular. Very close to a lot of fun shops and food. We did the set meal for dinner and breakfast and it was an interesting experience but not something I would go out of my way to do again next time I'm in Japan.
Read More
Jennifer
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

The property was very clean but was rather tired and worn considering the price. The room was rather musty smelling and the bathroom outdated and basic. I have a severe Shellfish Allergy which I notified the property of the day before arrival (as required). At check in I was assured they knew but at our included dinner there were multiple shellfish included in 2 courses. We checked out first thing in the morning and passed on the included breakfast. Needs improvement.
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