Almaty Hotel

Hotels
8.4
/10
Very Good
110 reviews

What Guests Say About Their Stay

Li Qi

10.0
/ 10
Bright and airy, huge bed, clean sheets and amenities with lots of options for food just next door.

Roman

10.0
/ 10
This is a fantastic hotel - clean, cosy, airy. The room exceeded all my expectations with a well proportioned shower, bed and working area. Add to that competent reception staff, wholesome breakfast and superfast wifi. Highly recommended!

luis

10.0
/ 10
The location of the hotel can’t be beat! The staff is hot and miss..... some very nice others just don’t seem to care The airport transfer was a great plus and free but they say til 8am on their ad but really they don’t do after 7 am. So u miss breakfast but they make a to go one for you! The room had a great view was a bit run down the bathroom was hideous and a shortage of plugs! But overall the hotel because of location u can overlook a lot! Not too many staff members speak English well.
In the Area
See Map
Kabanbai Batyr str 85, Almaty Airport Transfer, Almaty, Kazakhstan, 50000

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Almaty Hotel is a good choice when you are visiting Almaty Airport Transfer. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Almaty Hotel

Kabanbai Batyr str 85, Almaty Airport Transfer, Almaty, Kazakhstan, 50000
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Exterior Almaty Hotel
Exterior 2 Almaty Hotel

Discover More About Almaty Hotel

Discover Almaty Hotel: Your Gateway to Almaty Qalasy

Welcome to Almaty Hotel, a premier accommodation choice nestled in the heart of Almaty Qalasy, Kazakhstan. Whether you're visiting for business or leisure, Almaty Hotel offers a comfortable and convenient base for exploring all that this vibrant city has to offer. Room rates at Almaty Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Almaty Hotel Location

Almaty Hotel is strategically situated in the bustling Medeu district, a vibrant area known for its blend of modern amenities and proximity to natural beauty. Located just a short Kabanbai Batyr str 85, Almaty Airport Transfer, Almaty, Kazakhstan, 50000 from the city centre, it provides easy access to Almaty's main attractions and business hubs. The hotel is conveniently located approximately 30 minutes by car from Almaty International Airport (ALA) and a mere 15 minutes from the nearest major public transport station, making your arrival and departure seamless. The surrounding area buzzes with a lively atmosphere, offering a delightful mix of local eateries, charming cafes, and boutique shops, perfect for those who enjoy immersing themselves in the local culture.

Almaty Hotel Facilities & Services

Facilities for guests at Almaty Hotel are designed to ensure a comfortable and enjoyable stay. The hotel boasts a range of amenities catering to every need.
  • A well-equipped fitness centre, open daily from 6:00 AM to 10:00 PM, perfect for maintaining your workout routine. Access is complimentary for all guests.
  • A refreshing indoor swimming pool, available from 8:00 AM to 8:00 PM. A small entry fee of AUD $15 applies per person.
  • A dedicated children's play area, ensuring younger guests have plenty of fun. Open from 9:00 AM to 6:00 PM.
  • A tranquil day spa offering a variety of treatments to help you unwind. Treatments are available by appointment from 10:00 AM to 7:00 PM, with prices starting from AUD $80.
  • Complimentary Wi-Fi is available throughout the hotel.
  • On-site secure parking is available for guests at a rate of AUD $20 per day.

Almaty Hotel Room Types

Discover a variety of thoughtfully appointed rooms at Almaty Hotel, designed to suit every traveller's needs. The room types of Almaty Hotel include options for comfort and convenience.
  • Deluxe King Room:

    Featuring a plush king-sized bed, city views, and a modern en-suite bathroom with a bathtub. These are strictly non-smoking rooms.
  • Deluxe Twin Room:

    Offering two comfortable twin beds, city views, and an en-suite bathroom with a bathtub. These are strictly non-smoking rooms.
  • Executive Suite:

    A spacious option with a separate living area, king-sized bed, stunning city views, and a luxurious en-suite bathroom complete with a bathtub. This is a strictly non-smoking suite.
  • Family Room:

    Ideal for families, this room features a queen bed and two single beds, offering ample space and comfort. It includes an en-suite bathroom with a bathtub and is strictly non-smoking.
Please note that Almaty Hotel does not currently offer pet-friendly rooms.

Almaty Hotel Dining & Restaurants

Savour a delightful culinary journey at Almaty Hotel's dining venues.
  • The Golden Spoon Restaurant:

    Experience exquisite modern Kazakh cuisine with a touch of international flair. Open for breakfast (7:00 AM - 10:00 AM, AUD $25 per person), lunch (12:00 PM - 3:00 PM, AUD $35 per person), and dinner (6:00 PM - 10:00 PM, AUD $50 per person).
  • The Sky Lounge Bar:

    Enjoy panoramic city views along with a selection of local wines and expertly crafted cocktails. Open from 4:00 PM to 12:00 AM daily. Light snacks are available, with prices starting from AUD $15.

Almaty Hotel Nearby Attractions and Activities

Almaty Hotel is perfectly positioned to explore the rich tapestry of attractions in and around Almaty Qalasy.
  • Kok Tobe Hill:

    A popular recreational area offering stunning panoramic views of the city and surrounding mountains. Accessible via cable car.
  • Panfilov Park:

    A beautiful urban park, home to the iconic Zenkov Cathedral and the Museum of Musical Instruments.
  • Central State Museum of Kazakhstan:

    Delve into the history and culture of Kazakhstan through extensive exhibits.
  • Medeu Skating Rink:

    The world's highest-altitude ice skating rink, offering a unique sporting and scenic experience.
  • Green Bazaar:

    Immerse yourself in the vibrant atmosphere of this traditional market, offering local produce, spices, and handicrafts.
If you are looking for other activities around Almaty Hotel, check out the best deals on Traveloka: Recommended activities in Almaty!

How to Get to Almaty Hotel from the Airport

Navigating your way to Almaty Hotel is straightforward, with several convenient options available. The airport transfer service of Almaty Hotel can be arranged in advance for a seamless arrival.
  • Airport Taxi:

    Metered taxis are readily available outside Almaty International Airport (ALA). The journey to Almaty Hotel typically takes around 30-40 minutes and costs approximately AUD $25-35.
  • Ride-hailing Service:

    Popular ride-hailing services operate in Almaty and offer a convenient way to reach the hotel. The estimated fare is similar to that of a taxi.
  • Private Airport Transfer:

    For a more personalized experience, you can pre-book a private airport transfer through Traveloka. This service offers door-to-door convenience and can be booked via airport transfer services. The cost for a private transfer typically ranges from AUD $40-60.
Understanding how to get to Almaty Hotel is key to a stress-free start to your trip.

Summary of Why You Should Choose to Stay at Almaty Hotel

Almaty Hotel stands out as an exceptional choice for travellers seeking comfort, convenience, and a memorable experience in Almaty Qalasy. With its prime location, comprehensive facilities, and inviting atmosphere, it’s the perfect base for exploring the city's wonders.
  • Prime Location:

    Situated in the vibrant Medeu district, offering easy access to attractions and city amenities.
  • Excellent Facilities:

    From a fitness centre and swimming pool to a day spa, all your needs are catered for.
  • Comfortable Rooms:

    A range of well-appointed rooms and suites ensure a restful stay.
  • Delicious Dining:

    Experience local and international flavours at the on-site restaurants and bar.
  • Convenient Access:

    Multiple transport options make getting to and from the hotel effortless.
Room availability at Almaty Hotel is often in high demand, so it's advisable to book in advance. For the best rates and a seamless booking process, consider Booking Almaty Hotel through Traveloka. Book budget hotels in Almaty Qalasy and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Almaty Hotel

Exterior Almaty Hotel
Exterior
Others Almaty Hotel
Others
Restaurant Almaty Hotel
Restaurant

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Accessibilty

  • Disabled access friendly
  • Braille or raised signage
  • Wheelchair accessible

General

  • Banquet
  • Smoking area

Nearby Facilities

  • Hair salon
  • ATM/Banking

Transportation

  • Limited parking

Food and Drinks

  • Breakfast

Things to Do

  • Spa

Connectivity

  • Free WiFi

Public Facilities

  • Elevator

Business Facilities

  • Conference rooms

Accommodation Policy & General Information in Almaty Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property uses eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Almaty Hotel
200
Number of floors in Almaty Hotel
8
Another facilities in Almaty Hotel
Laundry service, Luggage storage, 24-hour Receptionist, Concierge, Disabled access friendly

Frequently asked questions about Almaty Hotel

What are available facilities at Almaty Hotel?
There are top facilites at Almaty Hotel such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Almaty Hotel?
The standard check-in time at Almaty Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Almaty Hotel provide breakfast?
Yes, Almaty Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Almaty Hotel?
Almaty Hotel has a 3.5-star rating.
How many floors does Almaty Hotel have?
Almaty Hotel has 8.
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Almaty Hotel reviews and ratings

8.4
Very Good
From 110 reviews
Cleanliness

8.4

Room Comfort

8.0

Location

10.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
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Traveller Reviews Almaty Hotel

Number of reviews per page
20
40
Top reviews
Clara
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Hotel is dated. Staff not friendly.
ALOK KUMAR
icon-with Friends
with Friends
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

All good , restaurant closes early
Elif Defne
icon-Business
Business
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Basic close to Tselliny
Rhys
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Really nice hotel. A little frustration was to have the WiFi switched off as soon as room key was handed over. Didn’t have breakfast. Great location
Xiaomei
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Good place and good price.
Amit
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

The Property is good and location in the main attraction. You can eat Indian food at Spice Mantra which is 15 min walk from the hotel.
Cynthia
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Not really top rate, but location is great.
Zarina
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Great location , great view from the room , great renovation
Jeffrey
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Pretty underwhelming stay. Staff is generally indifferent. Not the friendliest place. Request to address issues like broken hair dryer were taken but then simply ignored. Soap and shampoo dispensers weren't filled. Breakfast is ok with limited selections, 7am weekdays and 8am on weekends is a little late if you have early plans.
Read More
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 108 week(s) ago

Hotels.com verified review

Don't stay here. Appalling customer service. Constant building work and zero customer service. Pneumatic drills right above and next to our room. No apology, no attempt to rectify. Awful. Just awful. Do not stay here.
Li Qi
icon-
10.0
/10
Reviewed 162 week(s) ago

Hotels.com verified review

Bright and airy, huge bed, clean sheets and amenities with lots of options for food just next door.
Maks
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 335 week(s) ago

Expedia Group verified review

flexibility and service, location, space, it would be good if bathroom was better
Roman
icon-
10.0
/10
Reviewed 339 week(s) ago

Hotels.com verified review

This is a fantastic hotel - clean, cosy, airy. The room exceeded all my expectations with a well proportioned shower, bed and working area. Add to that competent reception staff, wholesome breakfast and superfast wifi. Highly recommended!
luis
icon-
10.0
/10
Reviewed 339 week(s) ago

Hotels.com verified review

The location of the hotel can’t be beat! The staff is hot and miss..... some very nice others just don’t seem to care The airport transfer was a great plus and free but they say til 8am on their ad but really they don’t do after 7 am. So u miss breakfast but they make a to go one for you! The room had a great view was a bit run down the bathroom was hideous and a shortage of plugs! But overall the hotel because of location u can overlook a lot! Not too many staff members speak English well.
Read More
Verified traveler
icon-
8.0
/10
Reviewed 341 week(s) ago

Hotels.com verified review

Easy for taxis to locate. Not much in the area but is a manageable walk to the two cathedrals and main museums. Airport taxis are likely to cost in the region of 4000 to 5000 each way and the journey is 20 to 30 mins depending on traffic. Quick check in, hotel has been made over recently with marble bathrooms, superior rooms are spacious and come with team making although had to unplug things to obtain sockets. Is an over site that the TV can’t be seen from the main beds, but lighting was reasonable, the twin room had a spare third bed, there are cupboards and a desk, couple of chairs, room had two balconies facing onto the theatre out the front as well as a table, bedside cabinets and a clean carpet. Minibar fridge and drinks confusing. Wasn’t sure if the water on the table was charged or not as the size of the water bottles in the fridge didn’t match the charge sheet. Corridor was noisy late into the evening and early in the morning due to the neighbours, one of whom was playing the public piano next to the lifts after midnight, and the minibar knocked on the door in the morning. Otherwise good service, luggage was stored at reception, hotel’s taxi service was reliable, only significant issue was not being able to control the temperature as there were no remotes for the air conditioners.
Read More
Verified traveler
icon-with Partner
with Partner
2.0
/10
Reviewed 349 week(s) ago

Hotels.com verified review

I was so dissapointed. I booked a suite with mountain view, and got a shady room in the back. Nothing like photos, old and cold. Only 1 socket worked, in the bathroom used shampoo bottles, dirty towels and long black hair in bed. The only positive point was the restaurant, which was spotless, and food was good. After 1 night we moved to a different hotel, which was perfect.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 364 week(s) ago

Expedia Group verified review

This hotel is nice on the outside but somewhat tired inside. My disappointments were 1). I was told we could not use the pool without making an appointment to use the facilities and had to pay. This was not made aware of at any point with booking this hotel. 2). There was work/construction at the hotel which was not made aware to us when we checked in and then in our room we had a jack-hammer sound above us. We brought this to the attention of the hotel, only to be told it will finish at 6pm. It continued until 6.30pm when I raised it with the hotel staff again. The noise stopped around 7pm. 3). We had breakfast included in our room rate and were told it was from 7am. We explained we were leaving/checking out at 7am and could we come down sooner for breakfast. The lady said we could come down at 6.45am. When we arrived we were tild that breakfast was not possible. The service by the staff was so unhelpful, to a point of being rude. I asked could we have a breakfast take-away bag or a coffee and was told I would need to pay for coffee. After 20mins of discussion the staff were still unhelpful and breakfast still was not being served. I had explained we were leaving to travel a few hours by car and something to eat would be nice but the staff were not interested. 4).The lifts to the room are very small so awkward with our luggage. I feel that booking through Expedia you are treated differently. If it wasn’t for Expedia we would not have found or stayed in this hotel.
Read More
Martin
10.0
/10
Reviewed 368 week(s) ago

Hotels.com verified review

Very good value. Perfect location. Nice renovated building.
Timothy
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 369 week(s) ago

Expedia Group verified review

My second time staying at the Almaty Hotel, and I'll definitely stay there again. Located downtown in walking distance to all the main attractions, the hotel has a great vibe. Best of all are the stunning mountain views, especially from the suites on the upper floors. The breakfast buffet, which was very good last year, is improved, and there's a new coffee shop now on the first floor. The staff is very attentive and welcoming. Most know some English, and will call a colleague with excellent English if necessary. Located right next to the main pedestrian concourse and a subway station, there are excellent coffee shops, cafes, and restaurants all around the hotel. The Almaty opera house is directly across the street, featuring excellent productions at ridiculously cheap prices (by western standards). There are many fancier and more expensive hotels in Almaty full of expats and the international crowd, but I much prefer the atmosphere of the Almaty Hotel, which has a balanced mix of local Kazakhstanis and international travelers. For me, the decision is easy: When I'm in Almaty, I stay at the Almaty Hotel. The mountain view alone is priceless.
Read More
Verified traveler
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 396 week(s) ago

Expedia Group verified review

Its location is very good and so was able to walk around the city. My own concern as an English speaking tourist was most of the TV was in Russian also the street sighs are in Russian letters and so could not read. If Almaty wants more international visitors needs to be more English language focussed rather than Russian focussed as Englidh is the main international langusge
Read More
Number of reviews per page
20
40

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Others 4 Almaty Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 110 reviews
Cleanliness

8.4

Room Comfort

8.0

Location

10.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Almaty Hotel

Number of reviews per page
20
40
Top reviews
Clara
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Hotel is dated. Staff not friendly.
ALOK KUMAR
icon-with Friends
with Friends
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

All good , restaurant closes early
Elif Defne
icon-Business
Business
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Basic close to Tselliny
Rhys
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Really nice hotel. A little frustration was to have the WiFi switched off as soon as room key was handed over. Didn’t have breakfast. Great location
Xiaomei
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Good place and good price.
Amit
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

The Property is good and location in the main attraction. You can eat Indian food at Spice Mantra which is 15 min walk from the hotel.
Cynthia
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Not really top rate, but location is great.
Zarina
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Great location , great view from the room , great renovation
Jeffrey
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Pretty underwhelming stay. Staff is generally indifferent. Not the friendliest place. Request to address issues like broken hair dryer were taken but then simply ignored. Soap and shampoo dispensers weren't filled. Breakfast is ok with limited selections, 7am weekdays and 8am on weekends is a little late if you have early plans.
Read More
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 108 week(s) ago

Hotels.com verified review

Don't stay here. Appalling customer service. Constant building work and zero customer service. Pneumatic drills right above and next to our room. No apology, no attempt to rectify. Awful. Just awful. Do not stay here.
Li Qi
icon-
10.0
/10
Reviewed 162 week(s) ago

Hotels.com verified review

Bright and airy, huge bed, clean sheets and amenities with lots of options for food just next door.
Maks
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 335 week(s) ago

Expedia Group verified review

flexibility and service, location, space, it would be good if bathroom was better
Roman
icon-
10.0
/10
Reviewed 339 week(s) ago

Hotels.com verified review

This is a fantastic hotel - clean, cosy, airy. The room exceeded all my expectations with a well proportioned shower, bed and working area. Add to that competent reception staff, wholesome breakfast and superfast wifi. Highly recommended!
luis
icon-
10.0
/10
Reviewed 339 week(s) ago

Hotels.com verified review

The location of the hotel can’t be beat! The staff is hot and miss..... some very nice others just don’t seem to care The airport transfer was a great plus and free but they say til 8am on their ad but really they don’t do after 7 am. So u miss breakfast but they make a to go one for you! The room had a great view was a bit run down the bathroom was hideous and a shortage of plugs! But overall the hotel because of location u can overlook a lot! Not too many staff members speak English well.
Read More
Verified traveler
icon-
8.0
/10
Reviewed 341 week(s) ago

Hotels.com verified review

Easy for taxis to locate. Not much in the area but is a manageable walk to the two cathedrals and main museums. Airport taxis are likely to cost in the region of 4000 to 5000 each way and the journey is 20 to 30 mins depending on traffic. Quick check in, hotel has been made over recently with marble bathrooms, superior rooms are spacious and come with team making although had to unplug things to obtain sockets. Is an over site that the TV can’t be seen from the main beds, but lighting was reasonable, the twin room had a spare third bed, there are cupboards and a desk, couple of chairs, room had two balconies facing onto the theatre out the front as well as a table, bedside cabinets and a clean carpet. Minibar fridge and drinks confusing. Wasn’t sure if the water on the table was charged or not as the size of the water bottles in the fridge didn’t match the charge sheet. Corridor was noisy late into the evening and early in the morning due to the neighbours, one of whom was playing the public piano next to the lifts after midnight, and the minibar knocked on the door in the morning. Otherwise good service, luggage was stored at reception, hotel’s taxi service was reliable, only significant issue was not being able to control the temperature as there were no remotes for the air conditioners.
Read More
Verified traveler
icon-with Partner
with Partner
2.0
/10
Reviewed 349 week(s) ago

Hotels.com verified review

I was so dissapointed. I booked a suite with mountain view, and got a shady room in the back. Nothing like photos, old and cold. Only 1 socket worked, in the bathroom used shampoo bottles, dirty towels and long black hair in bed. The only positive point was the restaurant, which was spotless, and food was good. After 1 night we moved to a different hotel, which was perfect.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 364 week(s) ago

Expedia Group verified review

This hotel is nice on the outside but somewhat tired inside. My disappointments were 1). I was told we could not use the pool without making an appointment to use the facilities and had to pay. This was not made aware of at any point with booking this hotel. 2). There was work/construction at the hotel which was not made aware to us when we checked in and then in our room we had a jack-hammer sound above us. We brought this to the attention of the hotel, only to be told it will finish at 6pm. It continued until 6.30pm when I raised it with the hotel staff again. The noise stopped around 7pm. 3). We had breakfast included in our room rate and were told it was from 7am. We explained we were leaving/checking out at 7am and could we come down sooner for breakfast. The lady said we could come down at 6.45am. When we arrived we were tild that breakfast was not possible. The service by the staff was so unhelpful, to a point of being rude. I asked could we have a breakfast take-away bag or a coffee and was told I would need to pay for coffee. After 20mins of discussion the staff were still unhelpful and breakfast still was not being served. I had explained we were leaving to travel a few hours by car and something to eat would be nice but the staff were not interested. 4).The lifts to the room are very small so awkward with our luggage. I feel that booking through Expedia you are treated differently. If it wasn’t for Expedia we would not have found or stayed in this hotel.
Read More
Martin
10.0
/10
Reviewed 368 week(s) ago

Hotels.com verified review

Very good value. Perfect location. Nice renovated building.
Timothy
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 369 week(s) ago

Expedia Group verified review

My second time staying at the Almaty Hotel, and I'll definitely stay there again. Located downtown in walking distance to all the main attractions, the hotel has a great vibe. Best of all are the stunning mountain views, especially from the suites on the upper floors. The breakfast buffet, which was very good last year, is improved, and there's a new coffee shop now on the first floor. The staff is very attentive and welcoming. Most know some English, and will call a colleague with excellent English if necessary. Located right next to the main pedestrian concourse and a subway station, there are excellent coffee shops, cafes, and restaurants all around the hotel. The Almaty opera house is directly across the street, featuring excellent productions at ridiculously cheap prices (by western standards). There are many fancier and more expensive hotels in Almaty full of expats and the international crowd, but I much prefer the atmosphere of the Almaty Hotel, which has a balanced mix of local Kazakhstanis and international travelers. For me, the decision is easy: When I'm in Almaty, I stay at the Almaty Hotel. The mountain view alone is priceless.
Read More
Verified traveler
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 396 week(s) ago

Expedia Group verified review

Its location is very good and so was able to walk around the city. My own concern as an English speaking tourist was most of the TV was in Russian also the street sighs are in Russian letters and so could not read. If Almaty wants more international visitors needs to be more English language focussed rather than Russian focussed as Englidh is the main international langusge
Read More
Number of reviews per page
20
40