Almaty Hotel

Hotels
8.4
/10
Very Good
110 reviews

What Guests Say About Their Stay

Li Qi

10.0
/ 10
Bright and airy, huge bed, clean sheets and amenities with lots of options for food just next door.

Roman

10.0
/ 10
This is a fantastic hotel - clean, cosy, airy. The room exceeded all my expectations with a well proportioned shower, bed and working area. Add to that competent reception staff, wholesome breakfast and superfast wifi. Highly recommended!

luis

10.0
/ 10
The location of the hotel can’t be beat! The staff is hot and miss..... some very nice others just don’t seem to care The airport transfer was a great plus and free but they say til 8am on their ad but really they don’t do after 7 am. So u miss breakfast but they make a to go one for you! The room had a great view was a bit run down the bathroom was hideous and a shortage of plugs! But overall the hotel because of location u can overlook a lot! Not too many staff members speak English well.
In the Area
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Kabanbai Batyr str 85, Almaty Airport Transfer, Almaty, Kazakhstan, 50000

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Almaty Hotel is a good choice when you are visiting Almaty Airport Transfer. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Almaty Hotel

Kabanbai Batyr str 85, Almaty Airport Transfer, Almaty, Kazakhstan, 50000
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Exterior Almaty Hotel
Exterior 2 Almaty Hotel

Discover More About Almaty Hotel

Discover Your Perfect Stay at Almaty Hotel

Welcome to Almaty Hotel, your premier destination for an unforgettable experience in the vibrant city of Almaty Qalasy, Kazakhstan. We pride ourselves on offering exceptional comfort, world-class service, and a truly memorable stay for every guest. Whether you're visiting for business or leisure, Almaty Hotel is designed to be your home away from home, providing a sanctuary of relaxation and convenience. Room rates at Almaty Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Almaty Hotel Location

Nestled in the heart of Almaty Qalasy, Almaty Hotel is strategically situated in a prime district, offering unparalleled access to the city's most sought-after attractions and business hubs. Our address at Kabanbai Batyr str 85, Almaty Airport Transfer, Almaty, Kazakhstan, 50000 places you just a short distance from the bustling city center, making it easy to explore everything Almaty has to offer. For those arriving by air, we are conveniently located a manageable distance from the nearest major transit hub, ensuring a smooth journey to your accommodation. The atmosphere surrounding Almaty Hotel is one of sophisticated urban charm, with a blend of modern amenities and easy access to cultural landmarks. You'll find yourself within reach of key points of interest, allowing for effortless exploration and enjoyment of the local culture and lifestyle.

Almaty Hotel Facilities & Services

Facilities for guests at Almaty Hotel are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • High-Speed Wi-Fi:

    Stay connected with complimentary high-speed internet access throughout the hotel.
  • 24-Hour Front Desk:

    Our dedicated team is available around the clock to assist you with any requests.
  • Concierge Services:

    Get personalized recommendations and assistance with bookings and arrangements.
  • Fitness Center:

    Maintain your workout routine in our well-equipped gym, open from 6:00 AM to 10:00 PM.
  • Outdoor Swimming Pool:

    Relax and unwind by our sparkling pool, open daily from 8:00 AM to 8:00 PM. (Entrance fee: PHP 500 for non-guests)
  • Spa and Wellness Center:

    Indulge in rejuvenating treatments and massages at our serene spa, open from 10:00 AM to 9:00 PM. (Massages start from PHP 2,000)
  • Business Center:

    For our business travelers, we offer a fully equipped business center with printing and secretarial services.
  • Meeting and Event Spaces:

    Host your next event in our versatile function rooms, equipped with modern audiovisual technology.
  • Children's Play Area:

    A dedicated space for our younger guests to enjoy, ensuring fun for the whole family.
  • Complimentary Shuttle Service:

    Enjoy convenient rides to nearby shopping centers and business districts, operating from 9:00 AM to 6:00 PM.
  • Free Parking:

    Ample free parking space is available for guests who prefer to drive.

Almaty Hotel Room Types

Discover a range of meticulously designed accommodations, offering the perfect "Room types of Almaty Hotel" to suit your preferences.
  • Standard Room:

    Comfortable and well-appointed rooms, available with either a City View or Garden View. Non-smoking rooms are available upon request.
  • Deluxe Room:

    Spacious rooms offering enhanced amenities and a choice of City View or Garden View. Some Deluxe Rooms feature a bathtub for added relaxation. Non-smoking rooms are available.
  • Executive Suite:

    Our luxurious suites provide ample space and premium amenities, including a separate living area and a City View. These suites are non-smoking and feature a bathtub.
  • Family Suite:

    Ideal for families, these suites offer generous space and comfort, with a Garden View. Non-smoking and equipped with a bathtub.
We understand that pets are part of the family. While we do not currently offer dedicated pet-friendly rooms, please contact our front desk to discuss potential arrangements for service animals.

Almaty Hotel Dining & Restaurants

Savor a culinary journey at Almaty Hotel, where diverse dining options await to tantalize your taste buds.
  • The Grand Buffet:

    Experience a lavish international buffet featuring a wide array of dishes, including fresh seafood. Estimated price per person: PHP 1,800. Operating hours: Breakfast 6:00 AM - 10:00 AM, Lunch 12:00 PM - 3:00 PM, Dinner 6:00 PM - 10:00 PM.
  • Kazakh Flavors Restaurant:

    Immerse yourself in the authentic tastes of Kazakhstan with our curated menu of traditional dishes. Estimated price per person: PHP 1,200. Operating hours: 11:00 AM - 10:00 PM.
  • Skyline Bar:

    Enjoy breathtaking city views and expertly crafted cocktails at our rooftop bar. Estimated price per drink: PHP 450. Operating hours: 5:00 PM - 1:00 AM.
  • The Courtyard Cafe:

    A relaxed setting for coffee, pastries, and light snacks. Estimated price per person: PHP 600. Operating hours: 7:00 AM - 9:00 PM.

Almaty Hotel Nearby Attractions and Activities

Explore the vibrant surroundings of Almaty Hotel and discover a wealth of attractions and activities.
  • Kok-Tobe Hill:

    Take a cable car ride to this iconic hilltop park for panoramic views of Almaty and enjoy recreational activities.
  • Central State Museum of Kazakhstan:

    Delve into the rich history and culture of Kazakhstan at this comprehensive museum.
  • Panfilov Park:

    A beautiful urban park, home to the stunning Zenkov Cathedral and the Memorial of Glory.
  • Green Bazaar:

    Immerse yourself in the local atmosphere at this bustling traditional market, offering fresh produce, spices, and local crafts.
  • Almaty Arbat:

    A pedestrian street filled with shops, cafes, street performers, and art galleries, perfect for a leisurely stroll.
If you are looking for other activities around Almaty Hotel, check out the best deals on Traveloka: Recommended activities in Almaty Qalasy!

How to Get to Almaty Hotel from the Airport

Navigating your way to Almaty Hotel is straightforward, with several convenient options available. The "Airport transfer service of Almaty Hotel" is designed for your ease.
  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, we offer a private airport transfer service. Please book in advance through our concierge. Estimated price: PHP 3,500.
  • Metered/Coupon Taxis:

    Official airport taxis are readily available outside the arrivals terminal. Ensure the meter is used or a coupon is purchased. Estimated price: PHP 1,500 - PHP 2,000.
  • Ride-hailing Service:

    You can book a ride-hailing service through their respective mobile applications for a convenient and often cost-effective option. Estimated price: PHP 1,200 - PHP 1,800.
  • Public Transport:

    Local buses operate from the airport to various parts of the city. This is the most economical option but may require transfers. Estimated price: PHP 100 - PHP 200.
For seamless travel, consider booking your airport transfer services in advance or inquire about the Almaty Hotel airport transfer upon arrival.

Summary of Why You Should Choose to Stay at Almaty Hotel

"Room availability at Almaty Hotel" ensures that your perfect getaway is always within reach. "Booking Almaty Hotel" is your gateway to an exceptional travel experience.
  • Prime Location:

    Situated in the heart of Almaty Qalasy, offering easy access to attractions and business districts.
  • Luxurious Accommodations:

    A variety of well-appointed rooms and suites to suit every traveler's needs.
  • Exceptional Facilities:

    From a fitness center and swimming pool to a spa and business services, we have you covered.
  • Diverse Dining Options:

    Savor international buffets, authentic local cuisine, and refreshing cocktails.
  • Warm Hospitality:

    Our dedicated staff is committed to providing personalized service and ensuring your comfort.
  • Convenient Transportation:

    Easy access to airport transfers and local transport options.
Experience the best of Almaty by choosing Almaty Hotel for your next stay. Book budget hotels in Almaty Qalasy and discover unparalleled value and comfort. Don't forget to Easily book domestic and international flights at low prices to complement your travel plans.

All facilities in Almaty Hotel

Exterior Almaty Hotel
Exterior
Others Almaty Hotel
Others
Restaurant Almaty Hotel
Restaurant

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Accessibilty

  • Disabled access friendly
  • Braille or raised signage
  • Wheelchair accessible

General

  • Banquet
  • Smoking area

Nearby Facilities

  • Hair salon
  • ATM/Banking

Transportation

  • Limited parking

Food and Drinks

  • Breakfast

Things to Do

  • Spa

Connectivity

  • Free WiFi

Public Facilities

  • Elevator

Business Facilities

  • Conference rooms

Accommodation Policy & General Information in Almaty Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property uses eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Almaty Hotel
200
Number of floors in Almaty Hotel
8
Another facilities in Almaty Hotel
Laundry service, Luggage storage, 24-hour Receptionist, Concierge, Disabled access friendly

Frequently asked question in Almaty Hotel

What are available facilities at Almaty Hotel?
There are top facilites at Almaty Hotel such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Almaty Hotel?
The standard check-in time at Almaty Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Almaty Hotel provide breakfast?
Yes, Almaty Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Almaty Hotel?
Almaty Hotel is a 3.5-star hotel.
How many floors does Almaty Hotel have?
Almaty Hotel has 8 floors.
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More Reviews from Other Guests in Almaty Hotel

8.4
Very Good
From 110 reviews
Cleanliness

8.4

Room Comfort

8.0

Location

10.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Almaty Hotel

Number of reviews per page
20
40
Top reviews
Clara
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Hotel is dated. Staff not friendly.
ALOK KUMAR
icon-with Friends
with Friends
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

All good , restaurant closes early
Elif Defne
icon-Business
Business
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Basic close to Tselliny
Rhys
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Really nice hotel. A little frustration was to have the WiFi switched off as soon as room key was handed over. Didn’t have breakfast. Great location
Xiaomei
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Good place and good price.
Amit
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

The Property is good and location in the main attraction. You can eat Indian food at Spice Mantra which is 15 min walk from the hotel.
Cynthia
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Not really top rate, but location is great.
Zarina
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Great location , great view from the room , great renovation
Jeffrey
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Pretty underwhelming stay. Staff is generally indifferent. Not the friendliest place. Request to address issues like broken hair dryer were taken but then simply ignored. Soap and shampoo dispensers weren't filled. Breakfast is ok with limited selections, 7am weekdays and 8am on weekends is a little late if you have early plans.
Read More
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 108 week(s) ago

Hotels.com verified review

Don't stay here. Appalling customer service. Constant building work and zero customer service. Pneumatic drills right above and next to our room. No apology, no attempt to rectify. Awful. Just awful. Do not stay here.
Li Qi
icon-
10.0
/10
Reviewed 162 week(s) ago

Hotels.com verified review

Bright and airy, huge bed, clean sheets and amenities with lots of options for food just next door.
Maks
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 335 week(s) ago

Expedia Group verified review

flexibility and service, location, space, it would be good if bathroom was better
Roman
icon-
10.0
/10
Reviewed 339 week(s) ago

Hotels.com verified review

This is a fantastic hotel - clean, cosy, airy. The room exceeded all my expectations with a well proportioned shower, bed and working area. Add to that competent reception staff, wholesome breakfast and superfast wifi. Highly recommended!
luis
icon-
10.0
/10
Reviewed 339 week(s) ago

Hotels.com verified review

The location of the hotel can’t be beat! The staff is hot and miss..... some very nice others just don’t seem to care The airport transfer was a great plus and free but they say til 8am on their ad but really they don’t do after 7 am. So u miss breakfast but they make a to go one for you! The room had a great view was a bit run down the bathroom was hideous and a shortage of plugs! But overall the hotel because of location u can overlook a lot! Not too many staff members speak English well.
Read More
Verified traveler
icon-
8.0
/10
Reviewed 341 week(s) ago

Hotels.com verified review

Easy for taxis to locate. Not much in the area but is a manageable walk to the two cathedrals and main museums. Airport taxis are likely to cost in the region of 4000 to 5000 each way and the journey is 20 to 30 mins depending on traffic. Quick check in, hotel has been made over recently with marble bathrooms, superior rooms are spacious and come with team making although had to unplug things to obtain sockets. Is an over site that the TV can’t be seen from the main beds, but lighting was reasonable, the twin room had a spare third bed, there are cupboards and a desk, couple of chairs, room had two balconies facing onto the theatre out the front as well as a table, bedside cabinets and a clean carpet. Minibar fridge and drinks confusing. Wasn’t sure if the water on the table was charged or not as the size of the water bottles in the fridge didn’t match the charge sheet. Corridor was noisy late into the evening and early in the morning due to the neighbours, one of whom was playing the public piano next to the lifts after midnight, and the minibar knocked on the door in the morning. Otherwise good service, luggage was stored at reception, hotel’s taxi service was reliable, only significant issue was not being able to control the temperature as there were no remotes for the air conditioners.
Read More
Verified traveler
icon-with Partner
with Partner
2.0
/10
Reviewed 350 week(s) ago

Hotels.com verified review

I was so dissapointed. I booked a suite with mountain view, and got a shady room in the back. Nothing like photos, old and cold. Only 1 socket worked, in the bathroom used shampoo bottles, dirty towels and long black hair in bed. The only positive point was the restaurant, which was spotless, and food was good. After 1 night we moved to a different hotel, which was perfect.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 364 week(s) ago

Expedia Group verified review

This hotel is nice on the outside but somewhat tired inside. My disappointments were 1). I was told we could not use the pool without making an appointment to use the facilities and had to pay. This was not made aware of at any point with booking this hotel. 2). There was work/construction at the hotel which was not made aware to us when we checked in and then in our room we had a jack-hammer sound above us. We brought this to the attention of the hotel, only to be told it will finish at 6pm. It continued until 6.30pm when I raised it with the hotel staff again. The noise stopped around 7pm. 3). We had breakfast included in our room rate and were told it was from 7am. We explained we were leaving/checking out at 7am and could we come down sooner for breakfast. The lady said we could come down at 6.45am. When we arrived we were tild that breakfast was not possible. The service by the staff was so unhelpful, to a point of being rude. I asked could we have a breakfast take-away bag or a coffee and was told I would need to pay for coffee. After 20mins of discussion the staff were still unhelpful and breakfast still was not being served. I had explained we were leaving to travel a few hours by car and something to eat would be nice but the staff were not interested. 4).The lifts to the room are very small so awkward with our luggage. I feel that booking through Expedia you are treated differently. If it wasn’t for Expedia we would not have found or stayed in this hotel.
Read More
Martin
10.0
/10
Reviewed 368 week(s) ago

Hotels.com verified review

Very good value. Perfect location. Nice renovated building.
Timothy
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 369 week(s) ago

Expedia Group verified review

My second time staying at the Almaty Hotel, and I'll definitely stay there again. Located downtown in walking distance to all the main attractions, the hotel has a great vibe. Best of all are the stunning mountain views, especially from the suites on the upper floors. The breakfast buffet, which was very good last year, is improved, and there's a new coffee shop now on the first floor. The staff is very attentive and welcoming. Most know some English, and will call a colleague with excellent English if necessary. Located right next to the main pedestrian concourse and a subway station, there are excellent coffee shops, cafes, and restaurants all around the hotel. The Almaty opera house is directly across the street, featuring excellent productions at ridiculously cheap prices (by western standards). There are many fancier and more expensive hotels in Almaty full of expats and the international crowd, but I much prefer the atmosphere of the Almaty Hotel, which has a balanced mix of local Kazakhstanis and international travelers. For me, the decision is easy: When I'm in Almaty, I stay at the Almaty Hotel. The mountain view alone is priceless.
Read More
Verified traveler
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 396 week(s) ago

Expedia Group verified review

Its location is very good and so was able to walk around the city. My own concern as an English speaking tourist was most of the TV was in Russian also the street sighs are in Russian letters and so could not read. If Almaty wants more international visitors needs to be more English language focussed rather than Russian focussed as Englidh is the main international langusge
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Almaty Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 110 reviews
Cleanliness

8.4

Room Comfort

8.0

Location

10.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Almaty Hotel

Number of reviews per page
20
40
Top reviews
Clara
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Hotel is dated. Staff not friendly.
ALOK KUMAR
icon-with Friends
with Friends
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

All good , restaurant closes early
Elif Defne
icon-Business
Business
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Basic close to Tselliny
Rhys
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Really nice hotel. A little frustration was to have the WiFi switched off as soon as room key was handed over. Didn’t have breakfast. Great location
Xiaomei
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Good place and good price.
Amit
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

The Property is good and location in the main attraction. You can eat Indian food at Spice Mantra which is 15 min walk from the hotel.
Cynthia
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Not really top rate, but location is great.
Zarina
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Great location , great view from the room , great renovation
Jeffrey
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Pretty underwhelming stay. Staff is generally indifferent. Not the friendliest place. Request to address issues like broken hair dryer were taken but then simply ignored. Soap and shampoo dispensers weren't filled. Breakfast is ok with limited selections, 7am weekdays and 8am on weekends is a little late if you have early plans.
Read More
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 108 week(s) ago

Hotels.com verified review

Don't stay here. Appalling customer service. Constant building work and zero customer service. Pneumatic drills right above and next to our room. No apology, no attempt to rectify. Awful. Just awful. Do not stay here.
Li Qi
icon-
10.0
/10
Reviewed 162 week(s) ago

Hotels.com verified review

Bright and airy, huge bed, clean sheets and amenities with lots of options for food just next door.
Maks
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 335 week(s) ago

Expedia Group verified review

flexibility and service, location, space, it would be good if bathroom was better
Roman
icon-
10.0
/10
Reviewed 339 week(s) ago

Hotels.com verified review

This is a fantastic hotel - clean, cosy, airy. The room exceeded all my expectations with a well proportioned shower, bed and working area. Add to that competent reception staff, wholesome breakfast and superfast wifi. Highly recommended!
luis
icon-
10.0
/10
Reviewed 339 week(s) ago

Hotels.com verified review

The location of the hotel can’t be beat! The staff is hot and miss..... some very nice others just don’t seem to care The airport transfer was a great plus and free but they say til 8am on their ad but really they don’t do after 7 am. So u miss breakfast but they make a to go one for you! The room had a great view was a bit run down the bathroom was hideous and a shortage of plugs! But overall the hotel because of location u can overlook a lot! Not too many staff members speak English well.
Read More
Verified traveler
icon-
8.0
/10
Reviewed 341 week(s) ago

Hotels.com verified review

Easy for taxis to locate. Not much in the area but is a manageable walk to the two cathedrals and main museums. Airport taxis are likely to cost in the region of 4000 to 5000 each way and the journey is 20 to 30 mins depending on traffic. Quick check in, hotel has been made over recently with marble bathrooms, superior rooms are spacious and come with team making although had to unplug things to obtain sockets. Is an over site that the TV can’t be seen from the main beds, but lighting was reasonable, the twin room had a spare third bed, there are cupboards and a desk, couple of chairs, room had two balconies facing onto the theatre out the front as well as a table, bedside cabinets and a clean carpet. Minibar fridge and drinks confusing. Wasn’t sure if the water on the table was charged or not as the size of the water bottles in the fridge didn’t match the charge sheet. Corridor was noisy late into the evening and early in the morning due to the neighbours, one of whom was playing the public piano next to the lifts after midnight, and the minibar knocked on the door in the morning. Otherwise good service, luggage was stored at reception, hotel’s taxi service was reliable, only significant issue was not being able to control the temperature as there were no remotes for the air conditioners.
Read More
Verified traveler
icon-with Partner
with Partner
2.0
/10
Reviewed 350 week(s) ago

Hotels.com verified review

I was so dissapointed. I booked a suite with mountain view, and got a shady room in the back. Nothing like photos, old and cold. Only 1 socket worked, in the bathroom used shampoo bottles, dirty towels and long black hair in bed. The only positive point was the restaurant, which was spotless, and food was good. After 1 night we moved to a different hotel, which was perfect.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 364 week(s) ago

Expedia Group verified review

This hotel is nice on the outside but somewhat tired inside. My disappointments were 1). I was told we could not use the pool without making an appointment to use the facilities and had to pay. This was not made aware of at any point with booking this hotel. 2). There was work/construction at the hotel which was not made aware to us when we checked in and then in our room we had a jack-hammer sound above us. We brought this to the attention of the hotel, only to be told it will finish at 6pm. It continued until 6.30pm when I raised it with the hotel staff again. The noise stopped around 7pm. 3). We had breakfast included in our room rate and were told it was from 7am. We explained we were leaving/checking out at 7am and could we come down sooner for breakfast. The lady said we could come down at 6.45am. When we arrived we were tild that breakfast was not possible. The service by the staff was so unhelpful, to a point of being rude. I asked could we have a breakfast take-away bag or a coffee and was told I would need to pay for coffee. After 20mins of discussion the staff were still unhelpful and breakfast still was not being served. I had explained we were leaving to travel a few hours by car and something to eat would be nice but the staff were not interested. 4).The lifts to the room are very small so awkward with our luggage. I feel that booking through Expedia you are treated differently. If it wasn’t for Expedia we would not have found or stayed in this hotel.
Read More
Martin
10.0
/10
Reviewed 368 week(s) ago

Hotels.com verified review

Very good value. Perfect location. Nice renovated building.
Timothy
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 369 week(s) ago

Expedia Group verified review

My second time staying at the Almaty Hotel, and I'll definitely stay there again. Located downtown in walking distance to all the main attractions, the hotel has a great vibe. Best of all are the stunning mountain views, especially from the suites on the upper floors. The breakfast buffet, which was very good last year, is improved, and there's a new coffee shop now on the first floor. The staff is very attentive and welcoming. Most know some English, and will call a colleague with excellent English if necessary. Located right next to the main pedestrian concourse and a subway station, there are excellent coffee shops, cafes, and restaurants all around the hotel. The Almaty opera house is directly across the street, featuring excellent productions at ridiculously cheap prices (by western standards). There are many fancier and more expensive hotels in Almaty full of expats and the international crowd, but I much prefer the atmosphere of the Almaty Hotel, which has a balanced mix of local Kazakhstanis and international travelers. For me, the decision is easy: When I'm in Almaty, I stay at the Almaty Hotel. The mountain view alone is priceless.
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Business and Leisure with Partner
8.0
/10
Reviewed 396 week(s) ago

Expedia Group verified review

Its location is very good and so was able to walk around the city. My own concern as an English speaking tourist was most of the TV was in Russian also the street sighs are in Russian letters and so could not read. If Almaty wants more international visitors needs to be more English language focussed rather than Russian focussed as Englidh is the main international langusge
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