Citadines Uplands Kuching

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8.4
/10
Very Good
1,491 reviews

What Guests Say About Their Stay

Ekhwan E.

10.0
/ 10
Great location in the heart of Kuching with easy access to nearby attractions, restaurants, and shopping areas. The hotel is clean, comfortable, and well-maintained. The staff are friendly and helpful, making the stay pleasant and enjoyable. Highly recommended for both business and leisure travelers.

K***n

9.4
/ 10
We had a comfortable stay. Check in/check out was a breeze. They have been so generous with providing us with a unit upgrade. It’s perfect for groups or family that needs a lot of space. The unit is clean and well maintained. It's complete with a 2-door fridge, microwave oven, pitcher, plates, utensils, and lots of cabinets for storage. Water dispensers are provided on the hall ways, so you can easily refill water. I like that the hotel is environmentally friendly. The hotel is right in front of a mall, you can easily cross using the footbridge, so you can buy stuff/groceries that you need. There are good restaurants next to it that you can try. The airport is ~10 mins away. Overall great experience!

I***G

9.4
/ 10
The apartment hotel is comfortable, clean, available cutlery, pots, pans, microwave and drinking water as much as you like. Check in and check out receptionist service is fast. Enjoyed staying at this hotel.
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Fajar R.

9.4
/ 10
Very easy access parking space is a relief. very comfortable with various facilities.
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Maria Magdalena

8.8
/ 10
nice apartment in front of Spring mall
In the Area
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No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Sarawak, Malaysia, 93350

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Citadines Uplands Kuching is located in area / city Kuching City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Citadines Uplands Kuching

No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Sarawak, Malaysia, 93350
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Lobby Citadines Uplands Kuching
Lobby 2 Citadines Uplands Kuching

Discover More About Citadines Uplands Kuching

The Charm of Citadines Uplands Kuching: Your Ideal Sarawak Stay

For Australian travellers seeking a comfortable and convenient base in the heart of Sarawak, Malaysia, the Citadines Uplands Kuching offers a compelling choice. This serviced residence is designed to cater to the needs of modern explorers, blending the comforts of home with the amenities of a well-appointed hotel. Whether you're in Kuching for business or leisure, Citadines Uplands Kuching provides a welcoming atmosphere and a strategic location to help you make the most of your visit to this vibrant Malaysian state.

Rates at Citadines Uplands Kuching start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Citadines Uplands Kuching

Citadines Uplands Kuching is situated in the serene yet accessible neighbourhood of Petra Jaya, a distinct area known for its blend of residential calm and proximity to key city attractions. Located at No 55, Jalan Simpang Tiga, Bandaraya Kuching, Kuching, Sarawak, Malaysia, 93350, the hotel offers a peaceful retreat while remaining conveniently connected. It's approximately a 20-minute drive from Kuching International Airport (KCH), making your arrival and departure smooth and hassle-free. For those looking to explore the city centre, it’s a short drive away, putting you within easy reach of Kuching’s historical sites and bustling commercial hubs. The surrounding area is developing, offering a glimpse into local life, and is a short drive from various amenities and green spaces, perfect for a relaxed stroll after a day of sightseeing.

Guest Facilities and Services at Citadines Uplands Kuching

Guest facilities at Citadines Uplands Kuching are thoughtfully curated to enhance your stay. Australian travellers will appreciate the commitment to comfort and convenience, with features designed to make you feel right at home. Enjoy complimentary high-speed Wi-Fi throughout the property, perfect for staying connected or planning your next adventure. The 24-hour front desk is staffed by friendly and knowledgeable personnel ready to assist with any queries or requests, ensuring peace of mind at any hour. For those who like to maintain their fitness routine, a well-equipped fitness centre is available. Secure luggage storage is also provided, allowing you to explore freely before check-in or after check-out. While specific dining hours and fees can vary, the hotel aims to provide a pleasant experience for all guests.

Room Information and Stay Experience at Citadines Uplands Kuching

The hotel offers a range of accommodation options designed to suit various travel needs. The Room types of Citadines Uplands Kuching are presented with a focus on comfort and functionality. Each room is appointed with modern amenities, including effective air-conditioning systems to ensure a pleasant temperature regardless of the external climate. Guests can expect clean and well-maintained living spaces, featuring comfortable bedding and a dedicated work area. The bathrooms are designed for a refreshing experience, equipped with essential toiletries. While specific room sizes and names are best confirmed directly, the overall experience is geared towards providing a restful and productive stay, with an emphasis on cleanliness and contemporary design.

Recommended Nearby Dining and Cafes around Citadines Uplands Kuching

Kuching is renowned for its vibrant culinary scene, and Citadines Uplands Kuching places you in a good position to explore it. While the hotel itself may offer dining options, the surrounding Petra Jaya area and nearby districts are home to a diverse array of eateries. You'll find local coffee shops serving aromatic brews and traditional Malaysian breakfast fare, perfect for starting your day like a local. For lunch or dinner, explore the neighbourhood for authentic Sarawakian cuisine, known for its unique flavours and fresh ingredients. Many establishments offer a casual dining experience, ideal for travellers looking to immerse themselves in the local food culture. The proximity to these local gems means you're never far from a delicious meal or a refreshing cup of coffee.

Popular Attractions and Activities near Citadines Uplands Kuching

Citadines Uplands Kuching serves as an excellent gateway to the many wonders of Sarawak. Within easy reach, you can discover the rich cultural heritage and natural beauty of the region.

  • Semenggoh Wildlife Centre:

    Witness semi-wild orangutans in their natural habitat during feeding times.
  • Sarawak Cultural Village:

    An award-winning "living museum" showcasing the traditional lifestyles of Sarawak's diverse ethnic groups.
  • Bako National Park:

    Explore diverse ecosystems, unique rock formations, and abundant wildlife, including proboscis monkeys.
  • Kuching Waterfront:

    Enjoy a leisurely stroll along the scenic riverfront, taking in the colonial architecture and vibrant atmosphere, especially at sunset.
  • Main Bazaar and Carpenter Street:

    Immerse yourself in local crafts, souvenirs, and traditional goods in these bustling market streets.

If you are looking for other activities around Citadines Uplands Kuching, check out the best deals on Traveloka: Recommended activities in Kuching!

How to Get to Citadines Uplands Kuching from the Airport

Navigating your journey from Kuching International Airport (KCH) to Citadines Uplands Kuching is straightforward, with several convenient options available. Understanding the Airport transfer service of Citadines Uplands Kuching and the best ways to reach your accommodation will ensure a smooth start to your trip. Here’s how to get to Citadines Uplands Kuching:

  • Airport Shuttle Buses:

    Look for official airport shuttle services that may operate routes towards the city centre or specific hotel areas.
  • Public Metered Taxis:

    Taxis are readily available at the airport's designated taxi stands. Ensure the meter is used for a fair fare.
  • Rideshare Services:

    You can book a rideshare service through your preferred app for a convenient door-to-door transfer.

For a seamless travel experience, consider pre-booking your Airport transfer service or arranging your transport upon arrival.

Summary of Why You Should Choose Citadines Uplands Kuching

Citadines Uplands Kuching stands out as an excellent choice for Australian travellers looking for a blend of comfort, convenience, and local immersion in Sarawak. Its strategic location, coupled with a commitment to guest satisfaction, makes it a top pick for exploring Kuching and its surroundings.

  • Prime Location:

    Situated in a peaceful yet accessible area, offering a balance between tranquility and city proximity.
  • Comfortable Accommodation:

    Well-appointed rooms designed for relaxation and productivity, with essential modern amenities.
  • Convenient Services:

    Access to facilities like Wi-Fi and a 24-hour front desk enhances the overall guest experience.
  • Gateway to Exploration:

    Proximity to Kuching's cultural landmarks, natural attractions, and vibrant food scene.

Ready to experience the best of Sarawak?

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All facilities in Citadines Uplands Kuching

Swimming Pool Citadines Uplands Kuching
Swimming Pool
Fitness Center Citadines Uplands Kuching
Fitness Center
Functional Hall Citadines Uplands Kuching
Functional Hall
Lobby Citadines Uplands Kuching
Lobby
Exterior Citadines Uplands Kuching
Exterior

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Tours

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector

Transportation

  • Airport transfer
  • Area shuttle
  • Limited parking
  • Limo or town car service

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Laundry
  • Supermarket

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • WiFi in public area

Things to Do

  • Fitness center
  • Outdoor pool

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Buffet breakfast

Sports and Recreations

  • Fitness center

Kids and Pets

  • Pets allowed

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Citadines Uplands Kuching

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Citadines Uplands Kuching
215
Number of floors in Citadines Uplands Kuching
10
Another facilities in Citadines Uplands Kuching
Bathtub, Cable TV, Desk, DVD player, Hairdryer

Frequently asked questions about Citadines Uplands Kuching

What are available facilities at Citadines Uplands Kuching?
There are top facilites at Citadines Uplands Kuching such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Citadines Uplands Kuching?
The standard check-in time at Citadines Uplands Kuching is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Citadines Uplands Kuching provide breakfast?
Yes, Citadines Uplands Kuching provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Citadines Uplands Kuching?
Citadines Uplands Kuching has a 4.0-star rating.
How many floors does Citadines Uplands Kuching have?
Citadines Uplands Kuching has 10.
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Citadines Uplands Kuching reviews and ratings

Overall Ratings & Reviews Citadines Uplands Kuching

Traveloka (1,025)
Other sources (466)
8.5
Very Good
From 1,025 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.7

Meal

7.5

Location

8.7

Service and Facilites

8.4

People often mention about Citadines Uplands Kuching
All
Staff Friendliness (10)
Bedroom (10)
Room Space (8)
Distance to City Center (7)
Accessibility (7)
Wifi (7)
Bathroom (7)
Hotel Area (7)
Surroundings (6)
Family Friendly (6)
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Traveller Reviews Citadines Uplands Kuching

Number of reviews per page
20
40
Customer reviews
Ekhwan E.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Great location in the heart of Kuching with easy access to nearby attractions, restaurants, and shopping areas. The hotel is clean, comfortable, and well-maintained. The staff are friendly and helpful, making the stay pleasant and enjoyable. Highly recommended for both business and leisure travelers.
1 people find it helpful
Accommodation's Reply
11 Jun 2026
Dear Ekhwan E., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
J***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The stay was good, and the room is good, also the location.
1 people find it helpful
Accommodation's Reply
07 May 2026
Dear Valued Guest, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
The hotel is nice and clean, but the breakfast area is small and the food lacks taste.
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Accommodation's Reply
07 May 2026
Dear Valued Guest, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
H***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
Recommended 👍, it was really nice to stay here
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Accommodation's Reply
07 May 2026
Dear Valued Guest, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
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Sari V.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 32 week(s) ago
Clean room, friendly and fast staff.. the swimming pool is nice, diligently cleaned. I took a 2-bedroom apartment, big, satisfied, all the facilities are complete, including all the kitchen equipment and kitchen set, got a room facing the view of the spring mall.. want to go to spring on the crossing there is a pedestrian bridge. Under the apartment there is a place for coffee and dessert as well as toys for children.. all satisfied.. location, there is delicious halal food at the NEW ATMOSPHERE resto.. Thank you for all the services of Citadines Uplands.. Love it🤍
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Accommodation's Reply
07 May 2026
Dear Sari V., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
A***i
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 38 week(s) ago
The staff in the hotel was friendly and helpful. The hotel and our room were clean. It's a 15 mins drive from the airport and around 10 mins to the Aeon Mall.
+3
1 people find it helpful
Accommodation's Reply
07 May 2026
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager
t***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 45 week(s) ago
the door was broken for 2 days in a row..
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Accommodation's Reply
07 May 2026
Dear Valued Guest, thank you for your feedback and your valued patronage. We look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Farrah V.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 48 week(s) ago
Nice stay in Kuching downtown. It's opposite The Spring mall.
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Accommodation's Reply
16 Oct 2025
Dear Farrah V., it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager
K***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 72 week(s) ago
We had a comfortable stay. Check in/check out was a breeze. They have been so generous with providing us with a unit upgrade. It’s perfect for groups or family that needs a lot of space. The unit is clean and well maintained. It's complete with a 2-door fridge, microwave oven, pitcher, plates, utensils, and lots of cabinets for storage. Water dispensers are provided on the hall ways, so you can easily refill water. I like that the hotel is environmentally friendly. The hotel is right in front of a mall, you can easily cross using the footbridge, so you can buy stuff/groceries that you need. There are good restaurants next to it that you can try. The airport is ~10 mins away. Overall great experience!
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+2
1 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
fabianus e.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 73 week(s) ago
After 7 years of not staying here, we stayed again on this vacation. The condition is the same as before, still clean with hotel facilities like an apartment.
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1 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Fabianus, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
H***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 73 week(s) ago
This is my first time staying here.. service and hospitality is ok. The food is very good, there are many choices. For the rest, everything is ok. Good
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1 people find it helpful
Accommodation's Reply
04 Apr 2025
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Pungky W.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.6
/10
Reviewed 81 week(s) ago
Positive: 1. They let us check in before the check-in time. 2. Good overall facilities. 3. Clean room, clean utensils. 4. Spacious living space. 5. Within walking distance to Borneo Hospital, Spring Mall, and good Malay-Indian-Chinese foods in the shop nearby. Negative: 1. Electricity was not working when I first came, but they quickly resolved it after I reported it to the front desk. 2. Breakfast options are very limited, the drinks are pretty diluted, though they offer a take-away box if you need to go very early.
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1 people find it helpful
Accommodation's Reply
17 Feb 2025
Dear Pungky W., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
a***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 102 week(s) ago
Overall it's ok and good, it's just that the atmosphere in the hotel room corridor is a bit dark and uncomfortable.
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2 people find it helpful
Accommodation's Reply
18 Sep 2024
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
I***G
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 115 week(s) ago
The apartment hotel is comfortable, clean, available cutlery, pots, pans, microwave and drinking water as much as you like. Check in and check out receptionist service is fast. Enjoyed staying at this hotel.
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Accommodation's Reply
18 Jun 2024
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards-Liaw May Choo, Residence Manager.
safinah d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 117 week(s) ago
Best place to stay. Comfy and suits its price.
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Accommodation's Reply
10 Jun 2024
Dear Safinah d., thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
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Hubertus S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 147 week(s) ago
I really enjoy my staycation in Citadines, what a amazing experience.
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Cornelya Ng
icon-origin-TRAVELOKA
5.4
/10
Reviewed 169 week(s) ago
The light is off. Need wait 90 minutes to open the hotel doors. No backup elictricity.
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Accommodation's Reply
03 Jun 2023
Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
Cornelya Ng
icon-origin-TRAVELOKA
5.1
/10
Reviewed 169 week(s) ago
The lights went out and the door couldn't be opened for 90 minutes.
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1 people find it helpful
Accommodation's Reply
03 Jun 2023
Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
Fabiola T.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 170 week(s) ago
This is a serviced apartment that is very poorly maintained! There is no aircon in the lobby and the room has a weird, humid smell as if it has never been open for months. Not worth the price at all. Checked-in, had bad experience with the concierge, once I saw the room I immediately leave the room and does not even stay there. Not recommended at all!
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Accommodation's Reply
29 May 2023
Dear Mr Tan Liong Min, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo - Residence Manager
Anggiamin
icon-origin-TRAVELOKA
9.4
/10
Reviewed 173 week(s) ago
Nice place and clean appartment. Thank you/.
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Accommodation's Reply
06 May 2023
Dear Anggiamin, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Number of reviews per page
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40

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Bedroom 4 Citadines Uplands Kuching

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Citadines Uplands Kuching

Traveloka (1,025)
Other sources (466)
8.5
Very Good
From 1,025 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.7

Meal

7.5

Location

8.7

Service and Facilites

8.4

People often mention about Citadines Uplands Kuching
All
Staff Friendliness (10)
Bedroom (10)
Room Space (8)
Distance to City Center (7)
Accessibility (7)
Wifi (7)
Bathroom (7)
Hotel Area (7)
Surroundings (6)
Family Friendly (6)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Citadines Uplands Kuching

Number of reviews per page
20
40
Customer reviews
Ekhwan E.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Great location in the heart of Kuching with easy access to nearby attractions, restaurants, and shopping areas. The hotel is clean, comfortable, and well-maintained. The staff are friendly and helpful, making the stay pleasant and enjoyable. Highly recommended for both business and leisure travelers.
1 people find it helpful
Accommodation's Reply
11 Jun 2026
Dear Ekhwan E., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
J***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The stay was good, and the room is good, also the location.
1 people find it helpful
Accommodation's Reply
07 May 2026
Dear Valued Guest, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Verified Traveler
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9.7
/10
Reviewed 21 week(s) ago
The hotel is nice and clean, but the breakfast area is small and the food lacks taste.
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Accommodation's Reply
07 May 2026
Dear Valued Guest, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
H***i
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9.4
/10
Reviewed 22 week(s) ago
Recommended 👍, it was really nice to stay here
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Accommodation's Reply
07 May 2026
Dear Valued Guest, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
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Sari V.
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9.4
/10
Reviewed 32 week(s) ago
Clean room, friendly and fast staff.. the swimming pool is nice, diligently cleaned. I took a 2-bedroom apartment, big, satisfied, all the facilities are complete, including all the kitchen equipment and kitchen set, got a room facing the view of the spring mall.. want to go to spring on the crossing there is a pedestrian bridge. Under the apartment there is a place for coffee and dessert as well as toys for children.. all satisfied.. location, there is delicious halal food at the NEW ATMOSPHERE resto.. Thank you for all the services of Citadines Uplands.. Love it🤍
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Accommodation's Reply
07 May 2026
Dear Sari V., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
A***i
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Medical
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9.1
/10
Reviewed 38 week(s) ago
The staff in the hotel was friendly and helpful. The hotel and our room were clean. It's a 15 mins drive from the airport and around 10 mins to the Aeon Mall.
+3
1 people find it helpful
Accommodation's Reply
07 May 2026
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager
t***a
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8.5
/10
Reviewed 45 week(s) ago
the door was broken for 2 days in a row..
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Accommodation's Reply
07 May 2026
Dear Valued Guest, thank you for your feedback and your valued patronage. We look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Farrah V.
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Business
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8.8
/10
Reviewed 48 week(s) ago
Nice stay in Kuching downtown. It's opposite The Spring mall.
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Accommodation's Reply
16 Oct 2025
Dear Farrah V., it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager
K***n
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9.4
/10
Reviewed 72 week(s) ago
We had a comfortable stay. Check in/check out was a breeze. They have been so generous with providing us with a unit upgrade. It’s perfect for groups or family that needs a lot of space. The unit is clean and well maintained. It's complete with a 2-door fridge, microwave oven, pitcher, plates, utensils, and lots of cabinets for storage. Water dispensers are provided on the hall ways, so you can easily refill water. I like that the hotel is environmentally friendly. The hotel is right in front of a mall, you can easily cross using the footbridge, so you can buy stuff/groceries that you need. There are good restaurants next to it that you can try. The airport is ~10 mins away. Overall great experience!
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+2
1 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
fabianus e.
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Leisure
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10.0
/10
Reviewed 73 week(s) ago
After 7 years of not staying here, we stayed again on this vacation. The condition is the same as before, still clean with hotel facilities like an apartment.
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Accommodation's Reply
11 Apr 2025
Dear Fabianus, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
H***i
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10.0
/10
Reviewed 73 week(s) ago
This is my first time staying here.. service and hospitality is ok. The food is very good, there are many choices. For the rest, everything is ok. Good
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1 people find it helpful
Accommodation's Reply
04 Apr 2025
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Pungky W.
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Medical
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9.6
/10
Reviewed 81 week(s) ago
Positive: 1. They let us check in before the check-in time. 2. Good overall facilities. 3. Clean room, clean utensils. 4. Spacious living space. 5. Within walking distance to Borneo Hospital, Spring Mall, and good Malay-Indian-Chinese foods in the shop nearby. Negative: 1. Electricity was not working when I first came, but they quickly resolved it after I reported it to the front desk. 2. Breakfast options are very limited, the drinks are pretty diluted, though they offer a take-away box if you need to go very early.
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Accommodation's Reply
17 Feb 2025
Dear Pungky W., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
a***i
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Business
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9.4
/10
Reviewed 102 week(s) ago
Overall it's ok and good, it's just that the atmosphere in the hotel room corridor is a bit dark and uncomfortable.
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2 people find it helpful
Accommodation's Reply
18 Sep 2024
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
I***G
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Leisure
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9.4
/10
Reviewed 115 week(s) ago
The apartment hotel is comfortable, clean, available cutlery, pots, pans, microwave and drinking water as much as you like. Check in and check out receptionist service is fast. Enjoyed staying at this hotel.
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Accommodation's Reply
18 Jun 2024
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards-Liaw May Choo, Residence Manager.
safinah d.
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Staycation
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9.1
/10
Reviewed 117 week(s) ago
Best place to stay. Comfy and suits its price.
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Accommodation's Reply
10 Jun 2024
Dear Safinah d., thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
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Hubertus S.
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9.7
/10
Reviewed 147 week(s) ago
I really enjoy my staycation in Citadines, what a amazing experience.
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Cornelya Ng
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5.4
/10
Reviewed 169 week(s) ago
The light is off. Need wait 90 minutes to open the hotel doors. No backup elictricity.
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Accommodation's Reply
03 Jun 2023
Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
Cornelya Ng
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5.1
/10
Reviewed 169 week(s) ago
The lights went out and the door couldn't be opened for 90 minutes.
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Accommodation's Reply
03 Jun 2023
Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
Fabiola T.
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5.1
/10
Reviewed 170 week(s) ago
This is a serviced apartment that is very poorly maintained! There is no aircon in the lobby and the room has a weird, humid smell as if it has never been open for months. Not worth the price at all. Checked-in, had bad experience with the concierge, once I saw the room I immediately leave the room and does not even stay there. Not recommended at all!
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Accommodation's Reply
29 May 2023
Dear Mr Tan Liong Min, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo - Residence Manager
Anggiamin
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9.4
/10
Reviewed 173 week(s) ago
Nice place and clean appartment. Thank you/.
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Accommodation's Reply
06 May 2023
Dear Anggiamin, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
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