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Citadines Uplands Kuching

No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Sarawak, Malaysia, 93350
2020 Traveloka Hotel Awards Winner: Best Travelers' Experience
EXTERIOR_BUILDING Citadines Uplands Kuching
LOBBY Citadines Uplands Kuching
LOBBY Citadines Uplands Kuching
BEDROOM Citadines Uplands Kuching
BEDROOM Citadines Uplands Kuching
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8.5 Impressive
From 965 reviews
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Check our curated reviews for honest descriptions about this accommodation.
nice apartment in front of Spring mall
Maria M.
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Swimming Pool
24-Hour Front Desk
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Location Info

No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Sarawak, Malaysia, 93350
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Wed, 31 May 2023
1 night
Guests and Rooms
1 Adult(s), 0 Child, 1 Room
Based on 965 reviews
Very Good
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friendly staffs (1)
clean room (6)
excellent service (4)
great facilities (2)
comfortable room (1)
great location (20)
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Fabiola T.
/ 10
25 May 2023
This is a serviced apartment that is very poorly maintained! There is no aircon in the lobby and the room has a weird, humid smell as if it has never been open for months. Not worth the price at all. Checked-in, had bad experience with the concierge, once I saw the room I immediately leave the room and does not even stay there. Not recommended at all!

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Accommodation's Reply

29 May 2023
Dear Mr. Tan Liong Min, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo-Residence Manager.
Anggiamin H.
/ 10
04 May 2023
Nice place and clean appartment. Thank you/.

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Accommodation's Reply

06 May 2023
Dear Anggiamin, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards-Liaw May Choo, Residence Manager.
Robin B.
/ 10
01 Sep 2022
Not the first time we have been staying in Citadines Uplands Kuching. But seems like it relatively has gotten slightly worse than before. Stayed in a 2 bedrooms accommodation and it was still generally clean and pleasant, but there are some obvious signs of wear around the accommodation. The sofa seats were kind of flat and hardly puffy anymore. The TV programmes were grainy. No dishwashing soap were provided anymore. The gym and laundry room were closed. And pool towels have to be requested from a phone which may take some time. Not that those made the stay unbearably unpleasant, but certainly took off some shine from the brand we used to know.

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Rhohasnida b. A.
/ 10
06 Dec 2021
Poor air conditioning.

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Zubaidah B. B. M. A.
/ 10
11 Nov 2021
I spent two nights in this hotel. The room wasn't well vacuumed, however, the room was comfortable. Secondly, the room wasn't cleaned despite me leaving a note on the door knob for room to be refreshed the next morning (on my 2nd day stay). The breakfast sent to the room wasn't good at all. Food was not tasty -e. G. The curry served with roti jala was red liquid. Thanks.

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Fatimah I.
/ 10
15 Feb 2021
Property well maintain. Friendly staff.

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/ 10
02 Nov 2020
The room was spacious and facilities were very good. We could use the utensils and cookware provided for some light cooking. water pressure was strong and pool was nice. TV was blur for some reason.

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/ 10
07 Oct 2020

2 people found this helpful

/ 10
26 Sep 2020
Toilet water flow on floor is poor. Moldy toilet floor. Smelly room. Timely check in process. Lack of desk staffs. But the staff was polite. I requested for full queen bed type. But I got two single beds. Citadines management should do something on customers' request: if no queen bed, please include the extra info before customer book the room. And also, the room is not sound proof. You can hear people next door.

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Izzaty S. B. I.
/ 10
31 Aug 2020
Convenient hotel. Room is clean so far. However changed room multiple times due to equipment failure such as aircond and water heater malfunction. Got 3 lifts but only 1 lift operates during weekdays except weekends. Asked the receptionist but was informed due to budget issue during covid business is not running good. To me, citadines is under ascott with is an international hotel. Compared to other local hotels in kuching, they operate all lifts everyday. Therefore, the budget reason is consider unacceptable. Please improve. Overall, good.

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Accommodation Policies
Check-in/Check-out Time
From 15:00
Before 12:00
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
General Check-in Instructions
In line with the recent announcement by the Ministry of Tourism (Malaysia), the Tourism Tax Act 2017 will take into effect beginning 1 September 2017. An additional levy of MYR 10 nett per room per night will be chargeable to all foreign tourists. Total tax chargeable will be collected upon check-out. You may be required to present valid government-issued identification at check-in, along with credit card / cash to cover the incidentals and deposits. All special request such as additional car park, early, check-in, late check-out etc, are strongly subject to availability. You are advised to liaise with hotel directly at least 24 hours before arrival for special arrangement. Hotel may charge you additional fee for each extra person after reserves room’s maximum occupancy. Any availability of extra bed or baby crib is subject to availability. All children are welcome. An additional child or adult will be charged for extra bed. Request for extra bed or crib is subject to confirmation by management. Additional costs will have to be paid for separately.
Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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Hotel Description

Citadines Uplands Kuching is located in area / city Kuching City Center.

The hotel has a very good location, also near the Kuching International Airport (KCH), which is only 5.81 km away.

There are plenty of tourist attractions nearby, such as Sarawak Cultural Village within 24.21 km, and Mount Santubong within 22.1 km.

About Citadines Uplands Kuching

Citadines Uplands Kuching is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, Citadines Uplands Kuching provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Citadines Uplands Kuching, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Citadines Uplands Kuching is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Citadines Uplands Kuching is suitable for you who value privacy during your stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Citadines Uplands Kuching exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Citadines Uplands Kuching is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Citadines Uplands Kuching.

AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Operational Hours
From 15:00 - Before 12:00
Are they serving breakfast?
Yes, some room provide breakfast
In-room Facilities
  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Shower
  • TV
  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free
Hotel Services
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Tours
  • Airport transfer
  • Area shuttle
  • Limited parking
  • Limo or town car service
  • Valet parking
  • Disabled access friendly
  • Accessible parking
  • Accessible path of travel
  • Wheelchair accessible
Business Facilities
  • Business facilities
  • Computer station
  • Meeting facilities
  • Projector
Nearby Facilities
  • ATM/Banking
  • Grocery
  • Laundry
  • Supermarket
Public Facilities
  • Parking
  • Elevator
  • Restaurant
  • WiFi in public area
Food and Drinks
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet lunch
Things to Do
  • Fitness center
  • Outdoor pool
Shuttle Service
  • Airport transfer (surcharge)
  • Airport transfer
Family-friendly Facilities
  • Children pool
Sports and Recreations
  • Fitness center
  • Free WiFi
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
See other 233 Hotels in Kuching

Most commonly asked questions about Citadines Uplands Kuching

What are available facilities at Citadines Uplands Kuching?

There are top facilites at Citadines Uplands Kuching such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Citadines Uplands Kuching?

The standard check-in time at Citadines Uplands Kuching is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Citadines Uplands Kuching provide breakfast?

Yes, Citadines Uplands Kuching provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

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