Citadines Uplands Kuching

Hotels
Sustainable Hotel
8.4
/10
Very Good
1,478 reviews

What Guests Say About Their Stay

Staff Friendliness (19)
Room Space (18)
Bedroom (18)
Distance To City Center (17)

K***n

9.4
/ 10
We had a comfortable stay. Check in/check out was a breeze. They have been so generous with providing us with a unit upgrade. It’s perfect for groups or family that needs a lot of space. The unit is clean and well maintained. It's complete with a 2-door fridge, microwave oven, pitcher, plates, utensils, and lots of cabinets for storage. Water dispensers are provided on the hall ways, so you can easily refill water. I like that the hotel is environmentally friendly. The hotel is right in front of a mall, you can easily cross using the footbridge, so you can buy stuff/groceries that you need. There are good restaurants next to it that you can try. The airport is ~10 mins away. Overall great experience!

I***G

9.4
/ 10
The apartment hotel is comfortable, clean, available cutlery, pots, pans, microwave and drinking water as much as you like. Check in and check out receptionist service is fast. Enjoyed staying at this hotel.
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Fajar R.

9.4
/ 10
Very easy access parking space is a relief. very comfortable with various facilities.
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Maria Magdalena

8.8
/ 10
nice apartment in front of Spring mall

denny

9.4
/ 10
Good hotel and complete housekeeping equipment.
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In the Area
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No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Sarawak, Malaysia, 93350

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Citadines Uplands Kuching is located in area / city Kuching City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Citadines Uplands Kuching

No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Sarawak, Malaysia, 93350
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Lobby Citadines Uplands Kuching
Lobby 2 Citadines Uplands Kuching

Discover More About Citadines Uplands Kuching

Discover a premier accommodation experience in the heart of Sarawak with Citadines Uplands Kuching. This esteemed hotel offers a blend of comfort, convenience, and local charm, making it an ideal choice for both business and leisure travelers. Room rates at Citadines Uplands Kuching start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Citadines Uplands Kuching Location

Citadines Uplands Kuching is strategically situated in the vibrant Uplands area of Kuching, Sarawak. Located approximately 15 kilometers from the city center, it offers a peaceful retreat while remaining conveniently accessible. The hotel is easily reachable from the Kuching International Airport, with a travel time of about 20-30 minutes depending on traffic. The atmosphere surrounding Citadines Uplands Kuching is one of serene elegance, offering a tranquil escape from the bustling city, yet it is close enough to explore the rich cultural tapestry and natural beauty that Sarawak is renowned for. Its location provides a perfect base for exploring nearby attractions and experiencing the local way of life.

Citadines Uplands Kuching Facilities & Services

Facilities for guests at Citadines Uplands Kuching are designed to ensure a comfortable and enjoyable stay. The hotel offers a range of amenities catering to diverse needs:

  • A well-equipped fitness center to maintain your workout routine.
  • A refreshing outdoor swimming pool, perfect for a dip on a warm day.
  • A dedicated children's play area, ensuring fun for younger guests.
  • A business center with essential facilities for corporate travelers.
  • Complimentary Wi-Fi access throughout the property.
  • On-site parking is available for guests with private vehicles.
  • Concierge services to assist with travel arrangements and local information.
  • 24-hour reception to cater to your needs at any time.

The swimming pool is open daily from 7:00 AM to 7:00 PM. Access to the fitness center and swimming pool is complimentary for all guests. There are no additional fees for Wi-Fi or parking.

Citadines Uplands Kuching Room Types

Citadines Uplands Kuching presents a diverse selection of rooms and suites, each thoughtfully designed to provide a home away from home. The room types of Citadines Uplands Kuching include:

  • Studio Apartment:

    Offering a comfortable living space with modern amenities. Available with city views. Non-smoking rooms are standard.
  • One-Bedroom Apartment:

    Featuring a separate living area and bedroom, ideal for longer stays or families. Some rooms offer city views. Bathtubs are available in select units.
  • Two-Bedroom Apartment:

    Spacious accommodation perfect for families or groups, providing ample room to relax and unwind. City views are a common feature. Bathtubs are included in these larger units.

All rooms are designated as non-smoking to ensure a pleasant environment for all guests. While the hotel does not currently offer pet-friendly rooms, guests are encouraged to inquire about specific arrangements if traveling with service animals.

Citadines Uplands Kuching Dining & Restaurants

Citadines Uplands Kuching offers delightful dining experiences for its guests. The hotel features an on-site restaurant that serves a variety of local and international cuisines. Guests can enjoy breakfast, lunch, and dinner in a relaxed and inviting setting. The restaurant is open daily from 6:30 AM to 10:00 PM. An estimated price per person for a meal ranges from PHP 600 to PHP 1,200, depending on the selection. The hotel also has a lobby lounge where guests can enjoy light snacks and beverages throughout the day, from 10:00 AM to 11:00 PM.

Citadines Uplands Kuching Nearby Attractions and Activities

The location of Citadines Uplands Kuching provides easy access to a wealth of attractions and activities that showcase the best of Sarawak. Explore the rich cultural heritage and natural wonders that await you:

  • Sarawak Cultural Village:

    Immerse yourself in the diverse ethnic cultures of Sarawak through interactive exhibits and traditional performances.
  • Semenggoh Wildlife Centre:

    Witness orangutans in their natural habitat during feeding times, a truly unforgettable experience.
  • Bako National Park:

    Discover unique flora and fauna, including proboscis monkeys, and explore stunning coastal trails and beaches.
  • Kuching Waterfront:

    Enjoy a leisurely stroll along the scenic waterfront, admire the Astana, and experience the vibrant atmosphere of the city.
  • Main Bazaar and Carpenter Street:

    Browse for local handicrafts, souvenirs, and traditional Sarawakian products in these bustling market streets.

If you are looking for other activities around Citadines Uplands Kuching, check out the best deals on Traveloka: Recommended activities in Kuching!

How to Get to Citadines Uplands Kuching from the Airport

Getting to Citadines Uplands Kuching from Kuching International Airport (KCH) is straightforward, with several convenient options available. The airport transfer service of Citadines Uplands Kuching can be arranged for a seamless arrival. Here’s how to get to Citadines Uplands Kuching:

  • Hotel Private Airport Transfer:

    The most convenient option is to pre-book the hotel's private airport transfer service. This ensures a hassle-free journey directly to the hotel. The estimated cost is around PHP 1,000 to PHP 1,500.
  • Metered Taxis:

    Metered taxis are readily available at the airport's arrival hall. The journey to Citadines Uplands Kuching typically takes 20-30 minutes and costs approximately PHP 400 to PHP 600, depending on traffic.
  • Ride-hailing Services:

    You can also use a ride-hailing service, which offers a convenient and often cost-effective way to reach the hotel. The fare is comparable to metered taxis.
  • Car Rental:

    For those who prefer to explore Sarawak at their own pace, car rental services are available at the airport.

For added convenience, consider booking airport transfer services in advance through Traveloka.

Summary of Why You Should Choose to Stay at Citadines Uplands Kuching

Choosing Citadines Uplands Kuching for your stay in Sarawak promises a memorable and comfortable experience. The hotel excels in providing excellent value, convenience, and a welcoming atmosphere. Here are the key reasons to make Citadines Uplands Kuching your accommodation of choice:

  • Prime Location:

    Situated in the tranquil Uplands area, offering a peaceful environment yet close to key attractions.
  • Excellent Facilities:

    A comprehensive range of amenities including a fitness center, swimming pool, and business facilities.
  • Comfortable Accommodation:

    Well-appointed apartments and studios designed for relaxation and convenience.
  • Attentive Service:

    Friendly and professional staff dedicated to ensuring a pleasant stay.
  • Value for Money:

    Competitive pricing and special offers make it an attractive option.

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All facilities in Citadines Uplands Kuching

Swimming Pool Citadines Uplands Kuching
Swimming Pool
Fitness Center Citadines Uplands Kuching
Fitness Center
Functional Hall Citadines Uplands Kuching
Functional Hall
Lobby Citadines Uplands Kuching
Lobby
Exterior Citadines Uplands Kuching
Exterior

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Tours

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector

Transportation

  • Airport transfer
  • Area shuttle
  • Limited parking
  • Limo or town car service

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Laundry
  • Supermarket

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • WiFi in public area

Things to Do

  • Fitness center
  • Outdoor pool

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Buffet breakfast

Sports and Recreations

  • Fitness center

Kids and Pets

  • Pets allowed

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Citadines Uplands Kuching

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Citadines Uplands Kuching
215
Number of floors in Citadines Uplands Kuching
10
Another facilities in Citadines Uplands Kuching
Bathtub, Cable TV, Desk, DVD player, Hairdryer

Frequently asked question in Citadines Uplands Kuching

What are available facilities at Citadines Uplands Kuching?
There are top facilites at Citadines Uplands Kuching such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Citadines Uplands Kuching?
The standard check-in time at Citadines Uplands Kuching is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Citadines Uplands Kuching provide breakfast?
Yes, Citadines Uplands Kuching provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Citadines Uplands Kuching?
Citadines Uplands Kuching is a 4.0-star hotel.
How many floors does Citadines Uplands Kuching have?
Citadines Uplands Kuching has 10 floors.
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More Reviews from Other Guests in Citadines Uplands Kuching

Overall Ratings & Reviews Citadines Uplands Kuching

Traveloka (1,018)
Other sources (460)
8.5
Very Good
From 1,018 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

7.5

Location

8.7

Service and Facilites

8.4

People often mention about Citadines Uplands Kuching
All
Staff Friendliness (9)
Bedroom (9)
Room Space (7)
Distance to City Center (6)
Surroundings (6)
Accessibility (6)
Wifi (6)
Bathroom (6)
Hotel Area (6)
Family Friendly (5)
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Traveler Reviews Citadines Uplands Kuching

Number of reviews per page
20
40
Customer reviews
J***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The stay was good, and the room is good, also the location.
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Accommodation's Reply
07 May 2026
Dear Valued Guest, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The hotel is nice and clean, but the breakfast area is small and the food lacks taste.
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Accommodation's Reply
07 May 2026
Dear Valued Guest, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
H***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Recommended 👍, it was really nice to stay here
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Accommodation's Reply
07 May 2026
Dear Valued Guest, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
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Sari V.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Clean room, friendly and fast staff.. the swimming pool is nice, diligently cleaned. I took a 2-bedroom apartment, big, satisfied, all the facilities are complete, including all the kitchen equipment and kitchen set, got a room facing the view of the spring mall.. want to go to spring on the crossing there is a pedestrian bridge. Under the apartment there is a place for coffee and dessert as well as toys for children.. all satisfied.. location, there is delicious halal food at the NEW ATMOSPHERE resto.. Thank you for all the services of Citadines Uplands.. Love it🤍
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Accommodation's Reply
07 May 2026
Dear Sari V., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
A***i
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 26 week(s) ago
The staff in the hotel was friendly and helpful. The hotel and our room were clean. It's a 15 mins drive from the airport and around 10 mins to the Aeon Mall.
+3
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Accommodation's Reply
07 May 2026
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager
t***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
the door was broken for 2 days in a row..
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Accommodation's Reply
07 May 2026
Dear Valued Guest, thank you for your feedback and your valued patronage. We look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Farrah V.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 36 week(s) ago
Nice stay in Kuching downtown. It's opposite The Spring mall.
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Accommodation's Reply
16 Oct 2025
Dear Farrah V., it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager
K***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 60 week(s) ago
We had a comfortable stay. Check in/check out was a breeze. They have been so generous with providing us with a unit upgrade. It’s perfect for groups or family that needs a lot of space. The unit is clean and well maintained. It's complete with a 2-door fridge, microwave oven, pitcher, plates, utensils, and lots of cabinets for storage. Water dispensers are provided on the hall ways, so you can easily refill water. I like that the hotel is environmentally friendly. The hotel is right in front of a mall, you can easily cross using the footbridge, so you can buy stuff/groceries that you need. There are good restaurants next to it that you can try. The airport is ~10 mins away. Overall great experience!
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+2
1 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
fabianus e.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 61 week(s) ago
After 7 years of not staying here, we stayed again on this vacation. The condition is the same as before, still clean with hotel facilities like an apartment.
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1 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Fabianus, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
H***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 61 week(s) ago
This is my first time staying here.. service and hospitality is ok. The food is very good, there are many choices. For the rest, everything is ok. Good
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1 people find it helpful
Accommodation's Reply
04 Apr 2025
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Pungky W.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.6
/10
Reviewed 69 week(s) ago
Positive: 1. They let us check in before the check-in time. 2. Good overall facilities. 3. Clean room, clean utensils. 4. Spacious living space. 5. Within walking distance to Borneo Hospital, Spring Mall, and good Malay-Indian-Chinese foods in the shop nearby. Negative: 1. Electricity was not working when I first came, but they quickly resolved it after I reported it to the front desk. 2. Breakfast options are very limited, the drinks are pretty diluted, though they offer a take-away box if you need to go very early.
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1 people find it helpful
Accommodation's Reply
17 Feb 2025
Dear Pungky W., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
a***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 90 week(s) ago
Overall it's ok and good, it's just that the atmosphere in the hotel room corridor is a bit dark and uncomfortable.
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2 people find it helpful
Accommodation's Reply
18 Sep 2024
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
I***G
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 103 week(s) ago
The apartment hotel is comfortable, clean, available cutlery, pots, pans, microwave and drinking water as much as you like. Check in and check out receptionist service is fast. Enjoyed staying at this hotel.
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Accommodation's Reply
18 Jun 2024
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards-Liaw May Choo, Residence Manager.
safinah d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 104 week(s) ago
Best place to stay. Comfy and suits its price.
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Accommodation's Reply
10 Jun 2024
Dear Safinah d., thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
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Hubertus S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 135 week(s) ago
I really enjoy my staycation in Citadines, what a amazing experience.
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Cornelya Ng
icon-origin-TRAVELOKA
5.4
/10
Reviewed 157 week(s) ago
The light is off. Need wait 90 minutes to open the hotel doors. No backup elictricity.
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Accommodation's Reply
03 Jun 2023
Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
Cornelya Ng
icon-origin-TRAVELOKA
5.1
/10
Reviewed 157 week(s) ago
The lights went out and the door couldn't be opened for 90 minutes.
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1 people find it helpful
Accommodation's Reply
03 Jun 2023
Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
Fabiola T.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 158 week(s) ago
This is a serviced apartment that is very poorly maintained! There is no aircon in the lobby and the room has a weird, humid smell as if it has never been open for months. Not worth the price at all. Checked-in, had bad experience with the concierge, once I saw the room I immediately leave the room and does not even stay there. Not recommended at all!
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Accommodation's Reply
29 May 2023
Dear Mr Tan Liong Min, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo - Residence Manager
Anggiamin H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 161 week(s) ago
Nice place and clean appartment. Thank you/.
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Accommodation's Reply
06 May 2023
Dear Anggiamin, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Syarifah
icon-origin-TRAVELOKA
8.5
/10
Reviewed 178 week(s) ago
Hotelnya enak banget buat liburan keluarga, kolam renangnya sampai ada 3, untuk hotel bintang 4 sarapannya ga puas karena diantar di kamar jadi ga bisa pilih menu :(.
2 people find it helpful
Number of reviews per page
20
40

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Bedroom 4 Citadines Uplands Kuching

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Citadines Uplands Kuching

Traveloka (1,018)
Other sources (460)
8.5
Very Good
From 1,018 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

7.5

Location

8.7

Service and Facilites

8.4

People often mention about Citadines Uplands Kuching
All
Staff Friendliness (9)
Bedroom (9)
Room Space (7)
Distance to City Center (6)
Surroundings (6)
Accessibility (6)
Wifi (6)
Bathroom (6)
Hotel Area (6)
Family Friendly (5)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Citadines Uplands Kuching

Number of reviews per page
20
40
Customer reviews
J***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The stay was good, and the room is good, also the location.
Find this review helpful?
Accommodation's Reply
07 May 2026
Dear Valued Guest, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The hotel is nice and clean, but the breakfast area is small and the food lacks taste.
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Accommodation's Reply
07 May 2026
Dear Valued Guest, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
H***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Recommended 👍, it was really nice to stay here
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Accommodation's Reply
07 May 2026
Dear Valued Guest, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
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Sari V.
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9.4
/10
Reviewed 20 week(s) ago
Clean room, friendly and fast staff.. the swimming pool is nice, diligently cleaned. I took a 2-bedroom apartment, big, satisfied, all the facilities are complete, including all the kitchen equipment and kitchen set, got a room facing the view of the spring mall.. want to go to spring on the crossing there is a pedestrian bridge. Under the apartment there is a place for coffee and dessert as well as toys for children.. all satisfied.. location, there is delicious halal food at the NEW ATMOSPHERE resto.. Thank you for all the services of Citadines Uplands.. Love it🤍
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Accommodation's Reply
07 May 2026
Dear Sari V., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
A***i
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Medical
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9.1
/10
Reviewed 26 week(s) ago
The staff in the hotel was friendly and helpful. The hotel and our room were clean. It's a 15 mins drive from the airport and around 10 mins to the Aeon Mall.
+3
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Accommodation's Reply
07 May 2026
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager
t***a
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8.5
/10
Reviewed 33 week(s) ago
the door was broken for 2 days in a row..
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Accommodation's Reply
07 May 2026
Dear Valued Guest, thank you for your feedback and your valued patronage. We look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Farrah V.
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Business
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8.8
/10
Reviewed 36 week(s) ago
Nice stay in Kuching downtown. It's opposite The Spring mall.
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Accommodation's Reply
16 Oct 2025
Dear Farrah V., it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager
K***n
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9.4
/10
Reviewed 60 week(s) ago
We had a comfortable stay. Check in/check out was a breeze. They have been so generous with providing us with a unit upgrade. It’s perfect for groups or family that needs a lot of space. The unit is clean and well maintained. It's complete with a 2-door fridge, microwave oven, pitcher, plates, utensils, and lots of cabinets for storage. Water dispensers are provided on the hall ways, so you can easily refill water. I like that the hotel is environmentally friendly. The hotel is right in front of a mall, you can easily cross using the footbridge, so you can buy stuff/groceries that you need. There are good restaurants next to it that you can try. The airport is ~10 mins away. Overall great experience!
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+2
1 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
fabianus e.
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Leisure
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10.0
/10
Reviewed 61 week(s) ago
After 7 years of not staying here, we stayed again on this vacation. The condition is the same as before, still clean with hotel facilities like an apartment.
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1 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Fabianus, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
H***i
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10.0
/10
Reviewed 61 week(s) ago
This is my first time staying here.. service and hospitality is ok. The food is very good, there are many choices. For the rest, everything is ok. Good
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Accommodation's Reply
04 Apr 2025
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Pungky W.
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Medical
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9.6
/10
Reviewed 69 week(s) ago
Positive: 1. They let us check in before the check-in time. 2. Good overall facilities. 3. Clean room, clean utensils. 4. Spacious living space. 5. Within walking distance to Borneo Hospital, Spring Mall, and good Malay-Indian-Chinese foods in the shop nearby. Negative: 1. Electricity was not working when I first came, but they quickly resolved it after I reported it to the front desk. 2. Breakfast options are very limited, the drinks are pretty diluted, though they offer a take-away box if you need to go very early.
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Accommodation's Reply
17 Feb 2025
Dear Pungky W., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
a***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 90 week(s) ago
Overall it's ok and good, it's just that the atmosphere in the hotel room corridor is a bit dark and uncomfortable.
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2 people find it helpful
Accommodation's Reply
18 Sep 2024
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
I***G
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Leisure
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9.4
/10
Reviewed 103 week(s) ago
The apartment hotel is comfortable, clean, available cutlery, pots, pans, microwave and drinking water as much as you like. Check in and check out receptionist service is fast. Enjoyed staying at this hotel.
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Accommodation's Reply
18 Jun 2024
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards-Liaw May Choo, Residence Manager.
safinah d.
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Staycation
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9.1
/10
Reviewed 104 week(s) ago
Best place to stay. Comfy and suits its price.
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Accommodation's Reply
10 Jun 2024
Dear Safinah d., thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
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Hubertus S.
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9.7
/10
Reviewed 135 week(s) ago
I really enjoy my staycation in Citadines, what a amazing experience.
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Cornelya Ng
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5.4
/10
Reviewed 157 week(s) ago
The light is off. Need wait 90 minutes to open the hotel doors. No backup elictricity.
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Accommodation's Reply
03 Jun 2023
Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
Cornelya Ng
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5.1
/10
Reviewed 157 week(s) ago
The lights went out and the door couldn't be opened for 90 minutes.
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Accommodation's Reply
03 Jun 2023
Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
Fabiola T.
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5.1
/10
Reviewed 158 week(s) ago
This is a serviced apartment that is very poorly maintained! There is no aircon in the lobby and the room has a weird, humid smell as if it has never been open for months. Not worth the price at all. Checked-in, had bad experience with the concierge, once I saw the room I immediately leave the room and does not even stay there. Not recommended at all!
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Accommodation's Reply
29 May 2023
Dear Mr Tan Liong Min, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo - Residence Manager
Anggiamin H.
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9.4
/10
Reviewed 161 week(s) ago
Nice place and clean appartment. Thank you/.
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Accommodation's Reply
06 May 2023
Dear Anggiamin, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Syarifah
icon-origin-TRAVELOKA
8.5
/10
Reviewed 178 week(s) ago
Hotelnya enak banget buat liburan keluarga, kolam renangnya sampai ada 3, untuk hotel bintang 4 sarapannya ga puas karena diantar di kamar jadi ga bisa pilih menu :(.
2 people find it helpful
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