Cititel Mid Valley Hotel

this hotel is very old (around 30 years history?). the mattress and phone has turned yellowish. what shocked us is the shower mixer just broken and dropped to the floor while I in the middle of shower. The water just turned to very little. the only good thing is strategic location as we attending a course at Northpoint Mid Valley for 3 days. the staff is considered responsive, they immediately arranged to change room for us at midnight time. but overall it was not a pleasant stay. do note the parking is not free. RM5 per day. we paid RM20 in total and it is quite hard to locate the lift door at the basement parking area

Very convenient and a lot of variety of food

This is my first time staying at Cititel Mid Valley but I think it will be my go to hotel in Kuala Lumpur from now on. The hotel is strategically located between two train stations--KTM Mid Valley Station and KTM LRT Abdullah Hukum Station--which makes it easy to access from the airport and KL Sentral Station (only 1 from and to KL Sentral). It is also conveniently attached to the Mid Valley Megamall, which is also connected to the Gardens Mall. Plenty of places to go to for foods and, if you're a book lover like me, you will have two amazing choices of bookstore: Popular (at Mid Valley Megamall) and BookXcess (at Gardens Mall). The facilities the hotel offers were clean and pretty well managed. I love that the hotel provides a big glass jar for water inside the room instead of bottled water. You can easily refill your water at any time from the water dispenser available near the elevators. The room also has all the basic amenities you would need for a convenient stay, including a hair dryer, ironing machine and ironing board. The staff were pretty friendly and very helpful. I had an intern from Indonesia helped me checked in when I first arrived and he was very friendly. The other staff who helped me checked out might not be as friendly and smiley, but he was still very helpful and ready to assist when I asked for a direction. Overall, I would definitely want to stay here again for my next KL trip and will definitely recommend this hotel to others. I hope the hotel management can keep up the good work of maintaining the hotel and its facilities.

A good hotel with a strategic and comfortable location...

City center very convenient and room comfort

The staff is very friendly. The location of the hotel is very strategic. The cleanliness of the bathroom and room is quite ok.

Location is the key. Room is good, smooth check-in and staff are very helpful.

Quick response from staffs. Friendly. Smooth check in, recommend. The only low was: queue at the breakfast entrance during peak hours.

Close to malls and access to ISEC

It's next to the mall, making it easy to find food. It's also close to ISEC, so I just walked over.

It's adjacent to the mall, so it's very accessible. Just a few steps away.

So close to the mall, just 5 minutes walking

Room a bit small..may need improvement for the bed. However, love the location near midvalley. Great breakfast

Everything was good except WiFi was very weak.

Hotel near the mall and easy to find food, strategic location

The staff are very friendly, from housekeeping, restaurant, and reception. Everyone 👍

A short stay at a mall-connected hotel—endless food, fun activities. Perfect blend of convenience and leisure. Shops, dining, entertainment steps away. Ideal for families or solo explorers craving vibrant energy.

The hotel staff were very friendly from check in and restaurant, housekeeping were all excellent.

Very enjoyable, memorable, and strategic location.

Good view and clean. Nice place to stay and near transport station