Cititel Mid Valley Hotel

Hotels
8.3
/10
Very Good
2,291 reviews

What Guests Say About Their Stay

Accessibility (36)
Surroundings (34)
Staff Friendliness (30)
Bedroom (30)
z***i
9.4
/ 10
A short stay at a mall-connected hotel—endless food, fun activities. Perfect blend of convenience and leisure. Shops, dining, entertainment steps away. Ideal for families or solo explorers craving vibrant energy.
M***g
10.0
/ 10
The staff was very friendly and they allowed me for early check-in. Highly recommended hotel if you are considering to stay nearby this area.
YAP Z. T.
8.4
/ 10
Great location as it was a shopping trip. No additional facilities. Room is getting age. Check in during peak should be improved.
Mahendaran
10.0
/ 10
Very cosy and the staff were all kind and friendly. cafe breakfast was nice and accommodating when i came late for breakfast. will recommend for others who wan a short break to go.
Siti N. A. R.
10.0
/ 10
Great location and breakfast here
In the Area
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Mid Valley City, Lingkaran Syed Putra, Mid Valley City, Kuala Lumpur, Malaysia, 59200

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Cititel Mid Valley Staying at Cititel Mid Valley Hotel is a good choice when you are visiting Mid Valley City. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Cititel Mid Valley Hotel

Mid Valley City, Lingkaran Syed Putra, Mid Valley City, Kuala Lumpur, Malaysia, 59200
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Lobby Cititel Mid Valley Hotel
Lobby 2 Cititel Mid Valley Hotel

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Cititel Mid Valley Hotel Rates per Night

Cititel Mid Valley Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Cititel Mid Valley Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Cititel Mid Valley Hotel Location & Address

Cititel Mid Valley Hotel is located at Mid Valley City, Lingkaran Syed Putra, Mid Valley City, Kuala Lumpur, Malaysia, 59200. It's situated in the Kuala Lumpur area of Malaysia, known for its vibrant shopping and dining options. The hotel is approximately 5 km from the city center.

How to go to Cititel Mid Valley Hotel from Airport

Need to figure out the best way to get to Cititel Mid Valley Hotel from Kuala Lumpur International Airport (KLIA)? Don't worry, we've got you covered! Here are a few options for your hotel transfer from airport to hotel, depending on your budget and time constraints.
  • Taxi/Ride Hailing

    (most direct): A taxi or ride-hailing service will take you directly to the hotel. This is the fastest option, taking around 45 minutes to an hour, depending on traffic.
  • KLIA Ekspres Train + Taxi/Ride Hailing

    (faster than bus): Take the KLIA Ekspres train to KL Sentral Station (about 30 minutes). From KL Sentral, you can grab a taxi or ride-hailing service to the hotel (about 15-20 minutes).
  • Airport Bus + Taxi/Ride Hailing

    (most affordable): Several bus companies operate from KLIA to KL Sentral. The bus journey takes around 1 hour. From KL Sentral, take a taxi or ride-hailing service to the hotel.

Tips:

For the most convenient route, consider taking the KLIA Ekspres train to KL Sentral and then using a ride-hailing service to reach the hotel. This balances cost and travel time effectively.

Cititel Mid Valley Hotel Reviews & Summary

Looking for all about hotel Cititel Mid Valley before you book? You're in the right place. Hotel reviews can be super helpful when deciding where to stay, and we've gathered some insights to give you a good overview. Guests consistently praise the hotel's excellent location, particularly its proximity to the Mid Valley Megamall. Many appreciate the comfortable rooms and the friendly, helpful staff. A standout feature is the direct access to the shopping mall, making it incredibly convenient for shopping and dining. Here's a snippet from a recent review: "The location is unbeatable! Being connected to Mid Valley Megamall was a huge plus. The room was clean and comfortable, and the staff were always ready to assist. Highly recommended!"

Cititel Mid Valley Hotel Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Cititel Mid Valley Hotel offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a rundown of the different hotel bedroom types available:
  • Superior Room:

    A comfortable and well-equipped room, perfect for solo travellers or couples. Offers city views and is available in smoking and non-smoking options.
  • Deluxe Room:

    Slightly larger than the Superior Room, with added amenities. Some Deluxe Rooms feature bathtubs.
  • Family Room:

    Designed for families, these rooms offer more space and may include multiple beds.
  • Executive Suite:

    A luxurious option with a separate living area, offering enhanced comfort and privacy.
The hotel is generally not pet-friendly, so it's best to check with the hotel directly for any specific requirements or exceptions.

Hotel Facilities in Cititel Mid Valley Hotel

Cititel Mid Valley Hotel boasts a range of hotel amenities designed to make your stay as comfortable and convenient as possible. From leisure facilities to essential services, here's a look at what's on offer:
  • Swimming Pool:

    Take a dip in the outdoor swimming pool, perfect for a refreshing break. Open from 7am to 7pm.
  • Fitness Centre:

    Stay active during your stay with the well-equipped fitness centre. Open 24 hours.
  • Business Centre:

    Stay connected and productive with the hotel's business centre, offering printing and other services.
  • Concierge Service:

    The concierge is available to assist with travel arrangements, restaurant bookings, and local information.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
These hotel facilities ensure a pleasant and hassle-free experience for all guests.

Hotel Buffet or Restaurant/Cafe in Cititel Mid Valley Hotel

Looking for a delicious meal without leaving the hotel? Cititel Mid Valley Hotel offers several dining options to satisfy your cravings. Here's a look at the hotel restaurant and cafe:
  • Cititel Cafe:

    This all-day dining restaurant offers a diverse menu of local and international cuisine. Enjoy a hearty buffet breakfast or à la carte options for lunch and dinner. Buffet breakfast is priced at approximately SGD 25 per person. Opening hours: 6:30am - 10:30pm.
  • Room Service:

    Enjoy a meal in the comfort of your own room with the hotel's room service menu. Available 24 hours.
Cititel Cafe is known for its Nasi Lemak, a signature dish that's a must-try!

Cititel Mid Valley Hotel Airport pickups and How to Book

Planning your hotel to airport transfer can be a breeze with Cititel Mid Valley Hotel. While the hotel may not directly offer hotels with airport shuttle, they can assist in arranging airport pickups through trusted third-party services. To book, simply contact the hotel's concierge service at least 24 hours in advance of your arrival or departure. They will help you arrange a reliable and comfortable transfer to or from Kuala Lumpur International Airport (KLIA). Be sure to provide your flight details and estimated arrival/departure time.

Nearby MRT Station & Bus Stops

Getting around Kuala Lumpur is easy with the convenient public transportation options near Cititel Mid Valley Hotel. Here are some nearby MRT station and bus stops:
  • Mid Valley KTM Station:

    Located within walking distance of the hotel (approximately 5 minutes), this station provides access to the KTM Komuter train line.
  • Abdullah Hukum LRT Station:

    Connected to Mid Valley Megamall via a pedestrian bridge, this station offers access to the Kelana Jaya LRT line.
  • Bus Stops along Jalan Syed Putra:

    Several bus stops are located along Jalan Syed Putra, providing access to various parts of the city.
To use the public transport system, you can purchase a Touch 'n Go card, which can be used on trains and buses. These cards are available at most train stations and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Kuala Lumpur offers a wealth of nearby places to go that are perfect for kids and adults alike. Here are a few nearby sightseeing places to consider:
  • Petronas Twin Towers:

    A must-see landmark in Kuala Lumpur, offering stunning views from the Skybridge and observation deck. Distance from hotel: Approximately 7 km. Entry price: Approximately SGD 25 per adult.
  • KLCC Park:

    Located at the base of the Petronas Twin Towers, this park features a playground, wading pool, and walking paths. Distance from hotel: Approximately 7 km. Free entry.
  • Aquaria KLCC:

    Discover a fascinating underwater world at this aquarium, home to a diverse range of marine life. Distance from hotel: Approximately 7 km. Entry price: Approximately SGD 30 per adult.
  • Sunway Lagoon Theme Park:

    A popular theme park with water rides, amusement park attractions, and wildlife encounters. Distance from hotel: Approximately 15 km. Entry price: Approximately SGD 45 per adult.
  • ইসলামিক ARTS MUSEUM MALAYSIA:

    The Islamic Arts Museum Malaysia is located in the heart of Kuala Lumpur and houses a superb collection of Islamic decorative arts from around the world. Distance from hotel: Approximately 6 km. Entry price: Approximately SGD 8 per adult.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near Cititel Mid Valley Hotel (Kuala Lumpur)

Craving some delicious nearby dining options? Kuala Lumpur is a food lover's paradise, with a wide array of local food and international cuisine to choose from. Here are a few spots to check out near Cititel Mid Valley Hotel:

Cafes/Restaurants:

  • The Coffee Bean & Tea Leaf:

    A popular coffee chain offering a variety of coffee drinks, teas, and pastries.
  • Starbucks:

    Another well-known coffee chain serving coffee, tea, and light snacks.
  • Madam Kwan's:

    A local restaurant chain serving authentic Malaysian cuisine.

Local Street Food:

  • Nasi Lemak:

    A fragrant rice dish cooked in coconut milk and pandan leaf, served with fried chicken, sambal, and other accompaniments.
  • Satay:

    Grilled skewers of marinated meat, served with peanut sauce.
  • Laksa:

    A spicy noodle soup with a coconut milk-based broth.
  • Roti Canai:

    A flaky flatbread served with curry or dhal.
  • Kaya Toast:

    Toasted bread with kaya (coconut jam) and butter.

Shopping places near Cititel Mid Valley Hotel (Kuala Lumpur)

Need some retail therapy? Cititel Mid Valley Hotel is conveniently located near several shops near me, making it easy to indulge in some nearby shopping. Here are a few malls near hotel to check out:
  • Mid Valley Megamall:

    Connected to the hotel, this massive mall features a wide variety of shops, restaurants, and entertainment options.
  • The Gardens Mall:

    Located adjacent to Mid Valley Megamall, this upscale mall offers a more curated selection of luxury brands and designer boutiques.
  • Pavilion Kuala Lumpur:

    A premier shopping destination in the heart of Kuala Lumpur, featuring a mix of international and local brands.

Other Places to Stay Near Cititel Mid Valley Hotel

Looking for alternative accommodations? Kuala Lumpur offers a wide range of hotels to suit different budgets and preferences. Here are a few options to consider:

Luxury/5-6 Star Hotels Nearby:

  • The Ritz-Carlton, Kuala Lumpur:

    An iconic luxury hotel offering impeccable service and opulent accommodations.
  • Mandarin Oriental, Kuala Lumpur:

    A sophisticated hotel with stunning views of the Petronas Twin Towers.
  • Grand Hyatt Kuala Lumpur:

    A stylish hotel with a rooftop pool and a range of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

Four-Star Hotels Nearby:

  • Pullman Kuala Lumpur City Centre Hotel & Residences:

    A modern hotel with spacious rooms and a convenient location.
  • Novotel Kuala Lumpur City Centre:

    A comfortable hotel with a rooftop pool and a range of amenities.
  • The Royale Chulan Kuala Lumpur:

    A stylish hotel with a traditional Malaysian design.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

Three-Star Hotels Nearby:

  • ibis Kuala Lumpur City Centre:

    A budget-friendly hotel with a central location.
  • Hotel Sentral Kuala Lumpur:

    A simple and affordable hotel near KL Sentral Station.
  • Cosmo Hotel Kuala Lumpur:

    A modern hotel with comfortable rooms and a convenient location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Ready to book your stay at Cititel Mid Valley Hotel? With its prime location, comfortable accommodations, and excellent amenities, it's the perfect choice for your next trip to Kuala Lumpur. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals – book your room booking through Traveloka for a seamless and hassle-free experience. Plus, you can find even more options to book cheap hotels in Malaysia or discover cheap hotels nearby.

All facilities in Cititel Mid Valley Hotel

Functional Hall Cititel Mid Valley Hotel
Functional Hall
Lobby Cititel Mid Valley Hotel
Lobby
Exterior Cititel Mid Valley Hotel
Exterior
Bedroom Cititel Mid Valley Hotel
Bedroom
In-room Bathroom Cititel Mid Valley Hotel
In-room Bathroom

Public Facilities

  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Tours

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Dining area
  • Hot breakfast

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

General

  • AC
  • Ballroom
  • Heater
  • Non-smoking room

Accessibilty

  • Disabled access friendly
  • Accessibility equipment
  • Accessible parking
  • Wheelchair accessible

Transportation

  • Car rental
  • Parking with surcharge
  • Valet parking (surcharge)

Things to Do

  • Sauna
  • Spa

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Cititel Mid Valley Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Please be informed that guest are required to present MITI letter or the essential service letter from company for working purpose upon check in.
Baby cot not available for Superior category room types.

Smoking

Smoking is allowed only in the designated smoking area.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Cititel Mid Valley Hotel
646
Number of floors in Cititel Mid Valley Hotel
28
Another facilities in Cititel Mid Valley Hotel
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Cititel Mid Valley Hotel

Is Cititel Mid Valley Hotel parking free for hotel guests, and do you offer valet parking services?
No, hotel parking at Cititel Mid Valley is not free for guests. We do, however, offer valet parking services for your convenience, providing a secure and hassle-free option for your vehicle during your stay. Please enquire at reception for details on valet parking charges.
Does Cititel Mid Valley Hotel offer hotel smoking rooms or designated smoking areas for guests?
I'm afraid I don't have access to real-time information, including the specific policies of individual hotels like Cititel Mid Valley. To find out whether they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Cititel Mid Valley Hotel offer free hotel Wi-Fi for guests during their stay?
Yes, Cititel Mid Valley Hotel provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues accessing the hotel wifi, don't hesitate to contact reception for assistance.
Where is the nearest MRT station or bus stops nearby Cititel Mid Valley Hotel? What are the top visitor attractions near the hotel?
The nearest bus stops are very close to Cititel Mid Valley, offering easy access to various destinations. For MRT access, the nearest station is a short taxi or Grab ride away. Nearby visitor attractions include Mid Valley Megamall, a large shopping mall with plenty of dining and entertainment options, and KL Gateway Mall, another great shopping destination.
Is Cititel Mid Valley Hotel a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the specific pet policies of individual hotels like Cititel Mid Valley. To find out if it's a pet-friendly hotel, or to discover other animal-friendly hotels in the area, I recommend checking their official website or contacting them directly. Their contact details should be easily available online.
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More Reviews from Other Guests in Cititel Mid Valley Hotel

Overall Ratings & Reviews Cititel Mid Valley Hotel

Traveloka (1,341)
Other sources (950)
8.5
Very Good
From 1,341 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.9

Service and Facilites

8.6

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Ramah Keluarga (15)
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Traveler Reviews Cititel Mid Valley Hotel

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Customer reviews
C***e
icon-Business
Business
icon-origin-TRAVELOKA
7.8
/10
Reviewed 2 day(s) ago
this hotel is very old (around 30 years history?). the mattress and phone has turned yellowish. what shocked us is the shower mixer just broken and dropped to the floor while I in the middle of shower. The water just turned to very little. the only good thing is strategic location as we attending a course at Northpoint Mid Valley for 3 days. the staff is considered responsive, they immediately arranged to change room for us at midnight time. but overall it was not a pleasant stay. do note the parking is not free. RM5 per day. we paid RM20 in total and it is quite hard to locate the lift door at the basement parking area
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Accommodation's Reply
04 Dec 2025
Dear Guest Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management
toh p. g.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Very convenient and a lot of variety of food
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Accommodation's Reply
04 Dec 2025
Dear Toh Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
r***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 day(s) ago
This is my first time staying at Cititel Mid Valley but I think it will be my go to hotel in Kuala Lumpur from now on. The hotel is strategically located between two train stations--KTM Mid Valley Station and KTM LRT Abdullah Hukum Station--which makes it easy to access from the airport and KL Sentral Station (only 1 from and to KL Sentral). It is also conveniently attached to the Mid Valley Megamall, which is also connected to the Gardens Mall. Plenty of places to go to for foods and, if you're a book lover like me, you will have two amazing choices of bookstore: Popular (at Mid Valley Megamall) and BookXcess (at Gardens Mall). The facilities the hotel offers were clean and pretty well managed. I love that the hotel provides a big glass jar for water inside the room instead of bottled water. You can easily refill your water at any time from the water dispenser available near the elevators. The room also has all the basic amenities you would need for a convenient stay, including a hair dryer, ironing machine and ironing board. The staff were pretty friendly and very helpful. I had an intern from Indonesia helped me checked in when I first arrived and he was very friendly. The other staff who helped me checked out might not be as friendly and smiley, but he was still very helpful and ready to assist when I asked for a direction. Overall, I would definitely want to stay here again for my next KL trip and will definitely recommend this hotel to others. I hope the hotel management can keep up the good work of maintaining the hotel and its facilities.
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Accommodation's Reply
04 Dec 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
A good hotel with a strategic and comfortable location...
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Accommodation's Reply
04 Dec 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Y***p
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
City center very convenient and room comfort
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Accommodation's Reply
20 Nov 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Budi K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff is very friendly. The location of the hotel is very strategic. The cleanliness of the bathroom and room is quite ok.
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Accommodation's Reply
13 Nov 2025
Dear Budi Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
C***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Location is the key. Room is good, smooth check-in and staff are very helpful.
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Accommodation's Reply
13 Nov 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
S***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Quick response from staffs. Friendly. Smooth check in, recommend. The only low was: queue at the breakfast entrance during peak hours.
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Accommodation's Reply
13 Nov 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
y***i
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Close to malls and access to ISEC
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Accommodation's Reply
13 Nov 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
y***i
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
It's next to the mall, making it easy to find food. It's also close to ISEC, so I just walked over.
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Accommodation's Reply
13 Nov 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
y***i
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It's adjacent to the mall, so it's very accessible. Just a few steps away.
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Accommodation's Reply
13 Nov 2025
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Ferdinand F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
So close to the mall, just 5 minutes walking
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Accommodation's Reply
31 Oct 2025
Dear Ferdinand Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Diana M.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Room a bit small..may need improvement for the bed. However, love the location near midvalley. Great breakfast
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Accommodation's Reply
31 Oct 2025
Dear Diana Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
D***s
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
Everything was good except WiFi was very weak.
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Accommodation's Reply
31 Oct 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
W***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Hotel near the mall and easy to find food, strategic location
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Accommodation's Reply
31 Oct 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Budi K.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff are very friendly, from housekeeping, restaurant, and reception. Everyone 👍
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Accommodation's Reply
31 Oct 2025
Dear Budi Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
z***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
A short stay at a mall-connected hotel—endless food, fun activities. Perfect blend of convenience and leisure. Shops, dining, entertainment steps away. Ideal for families or solo explorers craving vibrant energy.
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Accommodation's Reply
01 Oct 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
B***i
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff were very friendly from check in and restaurant, housekeeping were all excellent.
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Accommodation's Reply
01 Oct 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
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Ansyar J.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Very enjoyable, memorable, and strategic location.
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Accommodation's Reply
12 Sep 2025
Dear Ansyar Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
H***h
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
Good view and clean. Nice place to stay and near transport station
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Accommodation's Reply
12 Sep 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
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Exterior 4 Cititel Mid Valley Hotel

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Overall Ratings & Reviews Cititel Mid Valley Hotel

Traveloka (1,341)
Other sources (950)
8.5
Very Good
From 1,341 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.9

Service and Facilites

8.6

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Traveler Reviews Cititel Mid Valley Hotel

Number of reviews per page
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40
Customer reviews
C***e
icon-Business
Business
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7.8
/10
Reviewed 2 day(s) ago
this hotel is very old (around 30 years history?). the mattress and phone has turned yellowish. what shocked us is the shower mixer just broken and dropped to the floor while I in the middle of shower. The water just turned to very little. the only good thing is strategic location as we attending a course at Northpoint Mid Valley for 3 days. the staff is considered responsive, they immediately arranged to change room for us at midnight time. but overall it was not a pleasant stay. do note the parking is not free. RM5 per day. we paid RM20 in total and it is quite hard to locate the lift door at the basement parking area
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Accommodation's Reply
04 Dec 2025
Dear Guest Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management
toh p. g.
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Leisure
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10.0
/10
Reviewed 3 day(s) ago
Very convenient and a lot of variety of food
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Accommodation's Reply
04 Dec 2025
Dear Toh Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
r***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 day(s) ago
This is my first time staying at Cititel Mid Valley but I think it will be my go to hotel in Kuala Lumpur from now on. The hotel is strategically located between two train stations--KTM Mid Valley Station and KTM LRT Abdullah Hukum Station--which makes it easy to access from the airport and KL Sentral Station (only 1 from and to KL Sentral). It is also conveniently attached to the Mid Valley Megamall, which is also connected to the Gardens Mall. Plenty of places to go to for foods and, if you're a book lover like me, you will have two amazing choices of bookstore: Popular (at Mid Valley Megamall) and BookXcess (at Gardens Mall). The facilities the hotel offers were clean and pretty well managed. I love that the hotel provides a big glass jar for water inside the room instead of bottled water. You can easily refill your water at any time from the water dispenser available near the elevators. The room also has all the basic amenities you would need for a convenient stay, including a hair dryer, ironing machine and ironing board. The staff were pretty friendly and very helpful. I had an intern from Indonesia helped me checked in when I first arrived and he was very friendly. The other staff who helped me checked out might not be as friendly and smiley, but he was still very helpful and ready to assist when I asked for a direction. Overall, I would definitely want to stay here again for my next KL trip and will definitely recommend this hotel to others. I hope the hotel management can keep up the good work of maintaining the hotel and its facilities.
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Accommodation's Reply
04 Dec 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
A good hotel with a strategic and comfortable location...
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Accommodation's Reply
04 Dec 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Y***p
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
City center very convenient and room comfort
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Accommodation's Reply
20 Nov 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Budi K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff is very friendly. The location of the hotel is very strategic. The cleanliness of the bathroom and room is quite ok.
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Accommodation's Reply
13 Nov 2025
Dear Budi Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
C***u
icon-Leisure
Leisure
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9.4
/10
Reviewed 4 week(s) ago
Location is the key. Room is good, smooth check-in and staff are very helpful.
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Accommodation's Reply
13 Nov 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
S***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Quick response from staffs. Friendly. Smooth check in, recommend. The only low was: queue at the breakfast entrance during peak hours.
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Accommodation's Reply
13 Nov 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
y***i
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Close to malls and access to ISEC
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Accommodation's Reply
13 Nov 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
y***i
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Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
It's next to the mall, making it easy to find food. It's also close to ISEC, so I just walked over.
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Accommodation's Reply
13 Nov 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
y***i
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It's adjacent to the mall, so it's very accessible. Just a few steps away.
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Accommodation's Reply
13 Nov 2025
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Ferdinand F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
So close to the mall, just 5 minutes walking
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Accommodation's Reply
31 Oct 2025
Dear Ferdinand Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Diana M.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Room a bit small..may need improvement for the bed. However, love the location near midvalley. Great breakfast
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Accommodation's Reply
31 Oct 2025
Dear Diana Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
D***s
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Transit
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8.2
/10
Reviewed 7 week(s) ago
Everything was good except WiFi was very weak.
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Accommodation's Reply
31 Oct 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
W***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Hotel near the mall and easy to find food, strategic location
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Accommodation's Reply
31 Oct 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Budi K.
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Medical
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10.0
/10
Reviewed 9 week(s) ago
The staff are very friendly, from housekeeping, restaurant, and reception. Everyone 👍
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Accommodation's Reply
31 Oct 2025
Dear Budi Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
z***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
A short stay at a mall-connected hotel—endless food, fun activities. Perfect blend of convenience and leisure. Shops, dining, entertainment steps away. Ideal for families or solo explorers craving vibrant energy.
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Accommodation's Reply
01 Oct 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
B***i
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff were very friendly from check in and restaurant, housekeeping were all excellent.
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Accommodation's Reply
01 Oct 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
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Ansyar J.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Very enjoyable, memorable, and strategic location.
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Accommodation's Reply
12 Sep 2025
Dear Ansyar Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
H***h
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
Good view and clean. Nice place to stay and near transport station
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Accommodation's Reply
12 Sep 2025
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management
Number of reviews per page
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40