What do past guests say about Grand Oasis Riviera?

Traveloka users who have stayed at Grand Oasis Riviera have praised its Room Comfort, Service and Facilites, Cleanliness.

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Grand Oasis Riviera

Name: Grand Oasis Riviera
Address: Carretera Federal Chetumal Km 251, Tulum, Estado de Quintana Roo, Mexico, 77780, Carretera Federal Chetumal Km 251, Estado de Quintana Roo, 77780, Mexico
Rating: 7

Hotels

7.0

/10

Pleasant

300 reviews

What Guests Say About Their Stay

Nyomi

10.0

/ 10

The staff are great! The bar tender at the pool was amazing!! Food is excellent and lots of variety Really loved that you don't need to make reservations for any of the restaurants. I would go back here!

Jose

10.0

/ 10

Review for Grand Oasis Akumal/Tulum & Miramar Restaurant My experience at the Grand Oasis Tulum was outstanding from beginning to end. The location is absolutely spectacular—set between lush jungle and the turquoise waters of the Caribbean, offering a peaceful, visually stunning environment that immediately invites relaxation. The resort is beautifully maintained, and the accommodations are comfortable, clean, and thoughtfully designed to complement the natural surroundings. A special highlight was Miramar Restaurant, where the service truly elevated the experience. Bella was exceptional—warm, attentive, and genuinely welcoming. Her professionalism and kindness made every meal feel personal and memorable. The food, atmosphere, and service together created an experience that was both relaxing and refined. On the beach, Marcelo stood out for his outstanding service. Whether assisting with seating, drinks, or simply ensuring guests were comfortable, his attention to detail and friendly demeanor made the beach experience effortless and enjoyable. The Balinese beds were beautifully arranged, comfortable, and perfectly situated to take in the ocean views—an ideal place to unwind and enjoy the natural beauty of Tulum. Every staff member I encountered contributed to a sense of care, hospitality, and professionali

Jesus

10.0

/ 10

GRAND OASIS… honest review here it goes grand oasis is a really nice all inclusive hotel decent food options even for picky eaters this is a good spot to go everything is decently sized not to far not to close and a bunch of pools so no one bothers you it’s like your in your own little oasis for real. Great hotel can’t wait to see what the remodeling is gonna look like bonus also got to see a bunch of friendly little critters roaming around… first time seeing a coati. Don’t leave your room balcony open… lol

In the Area

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Carretera Federal Chetumal Km 251, Tulum, Estado de Quintana Roo, Mexico, 77780

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Elevator

Near South Akumal Beach

Available Room Types in Grand Oasis Riviera

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What's around Grand Oasis Riviera

Carretera Federal Chetumal Km 251, Tulum, Estado de Quintana Roo, Mexico, 77780

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Discover More About Grand Oasis Riviera

General

Near South Akumal Beach

Location

With a stay at Grand Oasis Riviera in Akumal, you'll be within a 5-minute drive of Riviera Maya Golf Club and Akumal Beach. This all-inclusive hotel is 6.4 mi (10.3 km) from Xel-Há Park and 3.6 mi (5.7 km) from Half Moon Bay.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

South Akumal Beach - 0.8 km / 0.5 mi
Riviera Maya Golf Club - 2.3 km / 1.4 mi
Aktun Chen - 2.3 km / 1.4 mi
Akumal Beach - 3.2 km / 2 mi
Hekab Be Biblioteca - 3.8 km / 2.3 mi
Akumal Ecological Center - 4 km / 2.5 mi
Half Moon Bay - 5.7 km / 3.6 mi
Yal-ku Lagoon - 6.3 km / 3.9 mi
Xcacel-Xcacelito Sanctuary - 8.4 km / 5.2 mi
Xcacelito Beach - 8.4 km / 5.2 mi
Xcacel Beach - 8.4 km / 5.2 mi
Xel-Há Park - 10.3 km / 6.4 mi
El Toh Ecopark - 13 km / 8.1 mi
Dos Ojos Cenote - 13.2 km / 8.2 mi
Pet Cemetery Cenote - 13.7 km / 8.5 mi

The nearest airports are:
Tulum Intl. Airport (TQO) - 67.5 km / 42 mi
Cozumel Intl. Airport (CZM) - 56.8 km / 35.3 mi
Cancun Intl. Airport (CUN) - 94.8 km / 58.9 mi

Facilities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach. This hotel also features concierge services, gift shops/newsstands, and a hair salon.

Business Facilities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.

Dining

Grab a bite to eat at one of the hotel's many dining establishments, which include 6 restaurants and a coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 3 poolside bars. A complimentary buffet breakfast is served daily from 6:30 AM to 11:00 AM.

Rooms

Make yourself at home in one of the 195 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include safes and irons/ironing boards, and housekeeping is provided on request.

All facilities in Grand Oasis Riviera

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Common Space

Things to Do

Private beach
Marina
Beach umbrella
Spa
Beach towel
Beach cabanas
Waterslide
Pool cabanas

Hotel Services

Laundry service
Multilingual staff
Wedding service
Porter
24-hour Receptionist
Concierge

General

Smoking area
Banquet
Ballroom
Reception hall
Terrace

Accessibilty

Wheelchair accessible
Accessible bathroom
Disabled access friendly
Accessible path of travel

Family-friendly Facilities

Kids club
Children games
Children pool

Food and Drinks

Buffet breakfast
Breakfast
Snack bar

Nearby Facilities

Souvenir shop
Hair salon
ATM/Banking

Transportation

Storage

Public Facilities

Elevator

Business Facilities

Business facilities

Sports and Recreations

Trampolines

Accommodation Policy & General Information in Grand Oasis Riviera

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
No pets and no service animals are allowed at this property.
Free in-room WiFi has a 1-device limit.
Cashless payment methods are available for all transactions.

Check-in/Check-out Time

Check-in:

15:00 - 00:00

Check-out:

Before 12:00

Service Animals Not Allowed

Ecostars, Property does not require health documentation at check-in, Professional property host/manager, No cribs (infant beds) available, No rollaway/extra beds available, Cashless transactions are available, Property does not offer onsite COVID-19 testing

General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Grand Oasis Riviera	195
Another facilities in Grand Oasis Riviera	Private beach, Marina, Beach umbrella, Spa, Beach towel

Frequently asked questions about Grand Oasis Riviera

What are available facilities at Grand Oasis Riviera?

There are top facilites at Grand Oasis Riviera such as Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Grand Oasis Riviera?

The standard check-in time at Grand Oasis Riviera is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00

Does Grand Oasis Riviera provide breakfast?

Yes, Grand Oasis Riviera provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Grand Oasis Riviera?

Grand Oasis Riviera has a 4.5-star rating.

How many rooms are available at Grand Oasis Riviera?

Grand Oasis Riviera has 195.

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Grand Oasis Riviera reviews and ratings

Overall Ratings & Reviews Grand Oasis Riviera

Other sources (300)

7.0

Pleasant

From 300 reviews

Cleanliness

7.2

Room Comfort

7.8

Service and Facilites

7.6

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Traveller Reviews Grand Oasis Riviera

Number of reviews per page

Top reviews

Rinishaben

Leisure Family

6.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Food, it’s not like what supposed to be. No pizza all day long, No ICE Cream , not many veggies options. Quality of food very low. Same food every day. Buffet was the only option for people there.

Rinishaben Shashikant

Family

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Room was not available at 3:00 PM, condition of the room also not good. Room 3313 balcony door is broken.

Christine

8.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Yes

Nyomi

Leisure Family

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Jose

Leisure

10.0

/10

Reviewed 17 week(s) ago

Krisztina

Leisure with Children

10.0

/10

Reviewed 54 week(s) ago

Expedia Group verified review

We had a wonderful experience (April 2025). The grounds are beautiful, lots of pool options, the beach is beautiful. Everything is close, so you are not walking forever to get everywhere. The kids club is amazing, my children loved all the activities and the girls who ran it. There was lots of options in the buffet evey night and nice restaurants to choose from. It wasnt busy this time of year so we didnt have to wait for anything and got our spots on the beach easily. Fyi: if you book through expedia watch if the transportation from airport to resort is included, ours wasnt, we just assumed it was, so that was very unpleasant surprise. Otherwise, i highly recommend the resort

PREMVIR

Leisure with Children

8.0

/10

Reviewed 55 week(s) ago

Expedia Group verified review

Good, quiet and affordable resort for families. Not the biggest or the fanciest but ample food and rec options. Like the proximity to the beach. Staff and service reaction time was great. Centrally located between Tulum and Playa Del Carmen so excusion activities are plenty and time efficient. Would recommend.

Andrew

Leisure Family

10.0

/10

Reviewed 56 week(s) ago

Expedia Group verified review

Very nice. Older hotel needing updating but great Old Mexico charm Great pools and very decent dining choices. For those wanting casual Akumal experience Grand Oasis a good choice.

Kristopher

6.0

/10

Reviewed 57 week(s) ago

Expedia Group verified review

The property looks run down and in need or repair and regular maintenance.

Jon

10.0

/10

Reviewed 58 week(s) ago

Expedia Group verified review

Great stay, good food

Mariya

Leisure Family

10.0

/10

Reviewed 60 week(s) ago

Expedia Group verified review

rooms are new and clean grounds are beautiful Mexican buffet was amazing beach smallish, but was enough in February

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.