HM Playa del Carmen

Hotels
9.0
/10
Exceptional
1,002 reviews

What Guests Say About Their Stay

Sarah

10.0
/ 10
We had a nice 5 night stay here, large room with balcony and a good breakfast. It was quiet but still close to lots of bars and restaurants so definitely worth booking this location. The pool was nice but unfortunately sections were closed off for renovation each day of our stay and one day it was closed completely. There was also no coffee machine in the room and the staff called us as we had towels drying on the balcony we had to remove. It would be good to have a drying rack on the balcony so that you can do this without being told off! We asked about late check out and were told it would only be confirmed the morning we were to check out (11PM long haul flight from Cancun that day). We chose to pay for an extra night so we could have the room until 7PM which was worth it. Not just this hotel, but would be great if the hotel could commit to a late checkout (for a fee) in advance as finding out on the morning you are due to leave is not helpful. Overall, it was a nice hotel at a reasonable price.

Rachelle

10.0
/ 10
Opt for the breakfast in it’s a cute little boutique hotel very centralized. Just a perfect amount of walking distance felt safe as a single girl traveler.

Maria

10.0
/ 10
Enjoyable. Great costumer service. We received great service from each employee. We are definitely going back soon.
In the Area
See Map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77720

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at HM Playa del Carmen is a good choice when you are visiting Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around HM Playa del Carmen

Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77720
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Lobby HM Playa del Carmen
Lobby 2 HM Playa del Carmen

Discover More About HM Playa del Carmen

Welcome to HM Playa del Carmen, your perfect gateway to the vibrant heart of Mexico's Riviera Maya. Nestled in the stunning Estado de Quintana Roo, this hotel offers an unforgettable experience, blending modern comfort with the laid-back charm of a tropical paradise. Whether you're planning a romantic getaway, a family adventure, or a solo exploration, HM Playa del Carmen promises a stay filled with relaxation, discovery, and genuine hospitality. Room rates at HM Playa del Carmen start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

HM Playa del Carmen Location

HM Playa del Carmen is ideally situated in the lively Playa del Carmen area, a bustling hub known for its beautiful beaches and energetic atmosphere. Located at Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77720, the hotel is approximately a 45-minute drive from Cancún International Airport (CUN), making it easily accessible for travellers. The heart of Playa del Carmen, with its famous Quinta Avenida (Fifth Avenue) offering a plethora of shops, restaurants, and entertainment, is just a short stroll away. The surrounding area buzzes with a vibrant café culture and local markets, perfect for immersing yourself in the authentic Mexican experience. Imagine stepping out your door and being just minutes from the turquoise waters of the Caribbean Sea, with the gentle sound of waves as your constant companion.

HM Playa del Carmen Facilities & Services

Facilities for guests at HM Playa del Carmen are designed to ensure a comfortable and enjoyable stay for everyone. The hotel boasts a refreshing outdoor swimming pool, perfect for a dip on a warm afternoon. For those looking to maintain their fitness routine, a well-equipped fitness centre is available. Families will appreciate the dedicated children's pool area, ensuring fun for the little ones. Guests can also indulge in a rejuvenating experience at the on-site day spa, offering a range of treatments to help you unwind. The hotel provides complimentary Wi-Fi throughout the property, keeping you connected. On-site parking is available for guests, with a fee of approximately $15 AUD per day. The swimming pool is open daily from 8:00 AM to 8:00 PM. The fitness centre operates from 6:00 AM to 10:00 PM. The day spa offers treatments from 10:00 AM to 6:00 PM, with prices starting from $70 AUD for a massage.

HM Playa del Carmen Room Types

Discover a range of inviting accommodations with the diverse room types of HM Playa del Carmen, each designed to cater to your specific needs. Choose from our well-appointed Deluxe Rooms, offering comfortable spaces with either a king-sized bed or two double beds, perfect for couples or small families. For those seeking a little more space and luxury, our Suites provide separate living areas and enhanced amenities. We also offer Studio rooms, ideal for solo travellers or couples looking for a cozy retreat. All rooms are strictly non-smoking. Many of our rooms feature a relaxing bathtub, perfect for unwinding after a day of exploring. While we do not currently offer pet-friendly rooms, we are happy to assist with local pet boarding recommendations if needed.

HM Playa del Carmen Dining & Restaurants

Savour the flavours of Mexico and beyond at HM Playa del Carmen's dining venues. Our main restaurant, "El Sabor del Caribe," offers a delightful breakfast buffet featuring fresh tropical fruits, pastries, and made-to-order omelettes, with an estimated price of $25 AUD per person. For lunch and dinner, the restaurant serves a selection of local specialties and international dishes, with main courses ranging from $30 to $50 AUD. Enjoy a refreshing cocktail or a light snack at our poolside bar, "La Ola," open daily from 11:00 AM to 9:00 PM. The bar offers a relaxed atmosphere, perfect for enjoying the sunset.

HM Playa del Carmen Nearby Attractions and Activities

Playa del Carmen and its surroundings offer a wealth of attractions and activities for every type of traveller. Explore the vibrant Quinta Avenida, a pedestrian street brimming with boutiques, artisan shops, lively bars, and diverse restaurants. Take a short ferry ride to the stunning island of Cozumel, renowned for its world-class diving and snorkelling opportunities. Discover the ancient Mayan ruins of Tulum, perched dramatically on a cliff overlooking the Caribbean Sea, offering breathtaking views and a glimpse into history. For a unique natural experience, visit the nearby cenotes, natural sinkholes filled with crystal-clear freshwater, perfect for swimming and exploring. Immerse yourself in the natural beauty of Xcaret Park, an eco-archaeological park offering a blend of nature, culture, and entertainment. If you are looking for other activities around HM Playa del Carmen, check out the best deals on Traveloka: Recommended activities in Solidaridad!

How to Get to HM Playa del Carmen from the Airport

Getting to HM Playa del Carmen from Cancún International Airport (CUN) is straightforward, with several convenient options available. The most common method is via a pre-booked shuttle service, which offers a comfortable and direct journey to the hotel. You can easily arrange these airport transfer services through Traveloka, with prices typically ranging from $40 to $60 AUD for a shared shuttle and around $80 to $100 AUD for a private transfer. Alternatively, you can opt for a taxi from the official airport ranks, which will cost approximately $90 to $120 AUD. Ride-hailing services are also available, though their availability and pricing can vary. For those who prefer the freedom of driving, car rental services are readily available at the airport. The journey to HM Playa del Carmen typically takes around 45 minutes to an hour, depending on traffic conditions.

Summary of Why You Should Choose to Stay at HM Playa del Carmen

HM Playa del Carmen stands out as an exceptional choice for your next holiday in Estado de Quintana Roo. With its prime location, excellent facilities, and comfortable accommodations, it offers a truly memorable experience. The hotel provides a welcoming atmosphere, ensuring you feel relaxed and well-cared for throughout your stay. Room availability at HM Playa del Carmen is generally good, but booking in advance is always recommended, especially during peak seasons. Booking HM Playa del Carmen through Traveloka ensures you get the best rates and a seamless booking process. * Prime location in the heart of Playa del Carmen, close to attractions and the beach. * Comfortable and well-equipped rooms catering to various needs. * Excellent on-site facilities including a swimming pool, fitness centre, and day spa. * Friendly and attentive service, embodying genuine hospitality. * Easy access to transportation for exploring the wider Riviera Maya region. Ready to experience the magic of Playa del Carmen? Book your stay at HM Playa del Carmen today and create lasting memories. For more options, consider exploring budget hotels in Estado de Quintana Roo. And don't forget to Easily book domestic and international flights at low prices to complete your travel plans!

All facilities in HM Playa del Carmen

Bar, Cafe and Lounge HM Playa del Carmen
Bar, Cafe and Lounge
Swimming Pool HM Playa del Carmen
Swimming Pool
Entertainment Facility HM Playa del Carmen
Entertainment Facility
Fitness Center HM Playa del Carmen
Fitness Center
Common Space HM Playa del Carmen
Common Space

Hotel Services

  • Laundry service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Transportation

  • Secure parking
  • Limited parking
  • Airport transfer
  • Valet parking

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Things to Do

  • Outdoor pool
  • Garden
  • Pool sun loungers

General

  • Smoking area
  • Terrace

Connectivity

  • Free WiFi

Public Facilities

  • Safety deposit box

Nearby Facilities

  • Gift shop

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in HM Playa del Carmen

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 11:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 11:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at HM Playa del Carmen
91
Number of floors in HM Playa del Carmen
3
Another facilities in HM Playa del Carmen
Laundry service, Luggage storage, Multilingual staff, 24-hour Receptionist, Concierge

Frequently asked questions about HM Playa del Carmen

What are available facilities at HM Playa del Carmen?
There are top facilites at HM Playa del Carmen such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at HM Playa del Carmen?
The standard check-in time at HM Playa del Carmen is starting from 15:00 - 11:00 while the latest check-out time is at Before 12:00
Does HM Playa del Carmen provide breakfast?
Yes, HM Playa del Carmen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of HM Playa del Carmen?
HM Playa del Carmen has a 4.0-star rating.
How many floors does HM Playa del Carmen have?
HM Playa del Carmen has 3.
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HM Playa del Carmen reviews and ratings

9.0
Exceptional
From 1,002 reviews
Cleanliness

9.4

Room Comfort

8.8

Location

10.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews HM Playa del Carmen

Number of reviews per page
20
40
Top reviews
Stephen
icon-
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room. Friendly staff. Great location.
Sarah
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We had a nice 5 night stay here, large room with balcony and a good breakfast. It was quiet but still close to lots of bars and restaurants so definitely worth booking this location. The pool was nice but unfortunately sections were closed off for renovation each day of our stay and one day it was closed completely. There was also no coffee machine in the room and the staff called us as we had towels drying on the balcony we had to remove. It would be good to have a drying rack on the balcony so that you can do this without being told off! We asked about late check out and were told it would only be confirmed the morning we were to check out (11PM long haul flight from Cancun that day). We chose to pay for an extra night so we could have the room until 7PM which was worth it. Not just this hotel, but would be great if the hotel could commit to a late checkout (for a fee) in advance as finding out on the morning you are due to leave is not helpful. Overall, it was a nice hotel at a reasonable price.
Read More
Rachelle
icon-
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Opt for the breakfast in it’s a cute little boutique hotel very centralized. Just a perfect amount of walking distance felt safe as a single girl traveler.
Herbert
icon-Family
Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It is clean, two blocks from 5ta. Avenida where shops and restaurants are located. Near playa mamitas. Unfortunately, we didn't not enjoyed the beach because it was full of seaweed expelled by the ocean.
Maria
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Enjoyable. Great costumer service. We received great service from each employee. We are definitely going back soon.
Jennifer
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

HM Playa del Carmen was well located and had a great pool. Our room was very clean though the beds were hard. We enjoyed the buffet breakfast every morning. I recommend getting a room not close to the pool bar as it can get noisy at night.
Maria E Vera De
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent!
christine
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Staff are nice, rooms are clean. Would recommend
Sergio F.
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Paolo at check in was kind, professional and helpful.
Elizabeth
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The place was great!
Sergio F.
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great location! Nice clean rooms; helpful, friendly staff.
FABIOLA
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

No benefits for VIP members Basic service. Also I ordered a cocktail at the restaurant and were terrible.. asked the waiter to replaced and he did but still charged for both . Big concern it was a Happy hour. The employees need more knowledge of how to handle this situation
Jorge
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Yes
Hendrikus
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great location. Nice pool and clean hotel. Great to use as a base for day trips
Sunil
icon-Leisure
Leisure
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Room was clean,breakfast was great with good choices of fresh Omellettes ,fruit cereal and coffee.The hotel is in a good location and easy to move around walking.Ado bus station is 5 min walk.Pool was good as well with a good selection of bites and drinks at the bar.
jillene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Nice property, great location and surprisingly quiet for being on a main road. Our stay was short, but it was perfect. We had a city view room with a nice balcony. Beds were soft, air conditioning worked well, and house keeping had our room cleaned early. I enjoyed the pool area very much
Giorlette
icon-with Partner
with Partner
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Was a great stay for breakfast would’ve been better if they had more options. And the staff were lovely people but at times they were busy with other things they were to busy to help.
Valérie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Staff was very kind, nice place, Quinta Avenue very close
Jovanni
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Everything was awesome , great bar staff .
Felipe
icon-with Partner
with Partner
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Esta muy conmoda la habitacion, y el desayuno muy rico, hacen unos omeletes muy sabrosos Jesus nos atendio super bien y tienen varias opciones muy ricas para desayunar. El check in fue muy sencillo, Roman fue muy amable, el dia del check out saldriamos muy temprano y nos tenian box lunch para el camino. Tienen muy buena seguridad en el estacionamiento, los chicos fueron muy amables y disponibles para abrir aunque fuera muy temprano por la manana. La alberca esta super, muy relax. Muy cerca de la quinta avenida. Sin duda regredariamos
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 HM Playa del Carmen

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 1,002 reviews
Cleanliness

9.4

Room Comfort

8.8

Location

10.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews HM Playa del Carmen

Number of reviews per page
20
40
Top reviews
Stephen
icon-
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room. Friendly staff. Great location.
Sarah
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We had a nice 5 night stay here, large room with balcony and a good breakfast. It was quiet but still close to lots of bars and restaurants so definitely worth booking this location. The pool was nice but unfortunately sections were closed off for renovation each day of our stay and one day it was closed completely. There was also no coffee machine in the room and the staff called us as we had towels drying on the balcony we had to remove. It would be good to have a drying rack on the balcony so that you can do this without being told off! We asked about late check out and were told it would only be confirmed the morning we were to check out (11PM long haul flight from Cancun that day). We chose to pay for an extra night so we could have the room until 7PM which was worth it. Not just this hotel, but would be great if the hotel could commit to a late checkout (for a fee) in advance as finding out on the morning you are due to leave is not helpful. Overall, it was a nice hotel at a reasonable price.
Read More
Rachelle
icon-
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Opt for the breakfast in it’s a cute little boutique hotel very centralized. Just a perfect amount of walking distance felt safe as a single girl traveler.
Herbert
icon-Family
Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It is clean, two blocks from 5ta. Avenida where shops and restaurants are located. Near playa mamitas. Unfortunately, we didn't not enjoyed the beach because it was full of seaweed expelled by the ocean.
Maria
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Enjoyable. Great costumer service. We received great service from each employee. We are definitely going back soon.
Jennifer
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

HM Playa del Carmen was well located and had a great pool. Our room was very clean though the beds were hard. We enjoyed the buffet breakfast every morning. I recommend getting a room not close to the pool bar as it can get noisy at night.
Maria E Vera De
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent!
christine
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Staff are nice, rooms are clean. Would recommend
Sergio F.
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Paolo at check in was kind, professional and helpful.
Elizabeth
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The place was great!
Sergio F.
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great location! Nice clean rooms; helpful, friendly staff.
FABIOLA
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

No benefits for VIP members Basic service. Also I ordered a cocktail at the restaurant and were terrible.. asked the waiter to replaced and he did but still charged for both . Big concern it was a Happy hour. The employees need more knowledge of how to handle this situation
Jorge
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Yes
Hendrikus
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great location. Nice pool and clean hotel. Great to use as a base for day trips
Sunil
icon-Leisure
Leisure
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Room was clean,breakfast was great with good choices of fresh Omellettes ,fruit cereal and coffee.The hotel is in a good location and easy to move around walking.Ado bus station is 5 min walk.Pool was good as well with a good selection of bites and drinks at the bar.
jillene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Nice property, great location and surprisingly quiet for being on a main road. Our stay was short, but it was perfect. We had a city view room with a nice balcony. Beds were soft, air conditioning worked well, and house keeping had our room cleaned early. I enjoyed the pool area very much
Giorlette
icon-with Partner
with Partner
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Was a great stay for breakfast would’ve been better if they had more options. And the staff were lovely people but at times they were busy with other things they were to busy to help.
Valérie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Staff was very kind, nice place, Quinta Avenue very close
Jovanni
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Everything was awesome , great bar staff .
Felipe
icon-with Partner
with Partner
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Esta muy conmoda la habitacion, y el desayuno muy rico, hacen unos omeletes muy sabrosos Jesus nos atendio super bien y tienen varias opciones muy ricas para desayunar. El check in fue muy sencillo, Roman fue muy amable, el dia del check out saldriamos muy temprano y nos tenian box lunch para el camino. Tienen muy buena seguridad en el estacionamiento, los chicos fueron muy amables y disponibles para abrir aunque fuera muy temprano por la manana. La alberca esta super, muy relax. Muy cerca de la quinta avenida. Sin duda regredariamos
Read More
Number of reviews per page
20
40